All hotels in Pompano Beach, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1200 South Ocean Boulevard, Pompano Beach, FL, 33062, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 1,178 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    4.2
2.0 / 5Fair
"A big let down compared to the advertisement."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Hotel front desk service was friendly, I didn't care for them taking reservation calls while serving me and other customers. I was charge a higher price by Hotel.com for my hotel room than what the hotel charge. I was very displease with my room, within forty five minutes I killed a roach that was on the table by the coffee pot. The room was very small and dark and depressing. The window shutters were broken, the service man came up and repaired them. After killing the roach, I went to front desk to complained, they offered me another room from the 3rd floor to the 7th floor. We were booked for two nights, but canceled the 2nd night stay.
Genuine Hotels.com guest review
1 night family trip Jan 18, 2015
Linda
US
4.0 / 5Excellent
"Good Value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location, nice beach, nice pool, good pool bar, very welcoming and helpful staff. Overall, a very nice and affordable on beach option in Ft. Lauderdale area.
Genuine Expedia guest review
Other trip Jan 18, 2015
steve
US
4.0 / 5Excellent
"nice, older hotel on the beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Competent, friendly staff...very nice location right on the beach...comfortable loungers in the spacious balconies..rooms have an older look but everything appears to be well maintained, especially the outside areas..
Genuine Expedia guest review
Other trip Jan 17, 2015
pete
US
5.0 / 5Outstanding
"Beautiful classic Florida hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Beachcomber is a lovely hotel right on the beach. We enjoy walking and easily walked to the Pompano Beach pier to watch the pelicans. We had breakfast on the way home in the small shopping district. There is shopping and food directly across from the hotel as well. The location of the hotel was very convenient to the main roadways north and south. The hotel has a restaurant which also serves food in their large Tiki style seating area located between the ocean and the pool (enclosed by see-through wind blocking curtains if the wind is up). The food was delicious for both meals - breakfast and dinner - that we ate there. It was reasonably priced as well. The pool is beautiful and uncrowded. It was protected from the wind by the U shaped buildings and the Tiki restaurant area. We enjoyed afternoon swims each day. The hotel felt extremely safe and secure and the staff tended to the rooms very well. We had a plumbing problem and it was taken care of within the hour. All in all a very lovely hotel.
Genuine Expedia guest review
Other trip Jan 17, 2015
Beach lady
US
3.0 / 5Good
"Aging hotel, but quite nice overall"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
My wife and I read the reviews before booking our room, and after our stay, I would say that this hotel is getting a bad rap overall. It is a "classic Ft. Lauderdale Beach hotel", so if you're looking for a sterile cookie cutter place, then try the Marriott, Hilton, etc. This place gives you a 60s feel, with large rooms and a kind of old-fashioned ambiance. I found several customers being quite nasty to a very friendly staff. We enjoyed our stay.
Genuine Hotels.com guest review
2 night family trip Jan 13, 2015
Daniel
US
4.0 / 5Excellent
"nice location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice location on the beach!
Genuine Hotels.com guest review
3 night trip Jan 12, 2015
Gene
US
4.0 / 5Excellent
"Great Place to Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed at this hotel five times in the past three years. It has everything you need for your stay. You could easily stay on the premises and not have to leave. The beach and grounds are great. It is very nice to eat right on the beach. If you want to go out or need anything from the store, everything you need is right across the street.
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very good location staff great.rooms great.food .beach pool every thing is on site.
Genuine Expedia guest review
Other trip Jan 13, 2015
tom
US
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The center court of the hotel had a nice vibe to it. Almost felt like you were in Hawaii with the tiki roof and torches on the bar and dining area. They had live music for most of my stay. The bartender Steve was awesome and very friendly. I had a nice room overlooking the pool area so I could people watch. The balcony on my room was a very nice size.
Genuine Expedia guest review
Other trip Jan 12, 2015
keith
US
3.0 / 5Good
"Older hotel, nice location."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed a week had 2 rooms 1 was ok the other was horrible. When asked for a different room they said no.
Genuine Expedia guest review
Other trip Jan 11, 2015
Bill
US
4.0 / 5Excellent
"A retro tropical vibe."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We arrived late and the hotel held our reservation without a problem. Upon entering the room, it was small and the view was of roof tops. I immediately went downstairs and upgraded to a partial ocean view which had a nice balcony and overlooked the pool which was much better. It was 50 dollars more a night, plus taxes. The condition of the hotel is not bad, had that retro Miami feel to it, but not wonderful. The rooms were clean, but the lobby elevators needed a good cleaning. The bed was amazing. The staff was friendly and responsive to our needs. Our room safe did not work and the hotel was resolved it for us right away. We ate at the hotel pool and the drinks were good and the food average. The hotel is right on the beach and the pool has a nice tropical vibe. There is an outdoor café that features live tropical entertainment which adds to the casual ambiance. The beach was very nice and great for families and joggers in that it extends for miles. All in all for the price, it was not bad.
Genuine Hotels.com guest review
3 night romance trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"A nice quite vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a nice time other than a problem with dinner we had there. The restaurant is over priced for food that isn't that good. Service was mediocre. She didn't know her menu. We didn't give them a second try. Great beach and pool though.
Genuine Expedia guest review
Other trip Jan 9, 2015
Georgia
US
4.0 / 5Excellent
"Beachcombaer Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice property right on the beach. Excellent services and restaurant. Will go again!
Genuine Hotels.com guest review
2 night family trip Jan 5, 2015
Nikola
US
2.0 / 5Fair
"Extremely noisy."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Overpaid for a villa room because we booked last minute NYE. It was EXTREMELY difficult to sleep due to the amount of noise inside/outside of the room. Blinds were broken, refrigerator looks like it was kicked in, there was no extra bedding for the pullout sofa. We had dinner on the beach, server was nice but extremely slow and they were not crowded. I would not stay there again.
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2014
Amy
US
4.0 / 5Excellent
"Older property but nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pretty much worry free. Like the place to park, the spacious room and the relaxed atmosphere. Dinner at restaurant was fine.
Genuine Expedia guest review
Other trip Dec 29, 2014
Chuck
US
2.0 / 5Fair
"The location great, everything else thumbs down."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The location right on Pompano Beach is lovely. We also enjoyed the servers at breakfast. However, our queen room had no closet. No hook or bar or hangers to hang clothes. Cleaning service left dirty coffee cups in the room. 2 front desk agents were friendly and helpful the other ones encountered were not. Beachcomber has potential to be a great place to stay but too many inconsistent service experiences for me to recommend it.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Annual Trip"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
We come here every year! This is our annual trip.
Genuine Hotels.com guest review
3 night romance trip Dec 19, 2014
Hena
US
3.0 / 5Good
"Beautiful view and friendly staff"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
Beautiful view from the oceanfront room. Big spacious room. The hotel smelled bad. Needs to be renovated. Very friendly, helpful staff. Would not stay here again unless the hotel was renovated.
Genuine Hotels.com guest review
3 night family trip Dec 17, 2014
sharmila
US
4.0 / 5Excellent
"Good find at reasonable price on beach!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Lovely room, grounds, nicely furnished balcony! I wished I had more time to enjoy the property, being right on the beach.
Genuine Hotels.com guest review
4 night family trip Dec 8, 2014
sharona
US
2.0 / 5Fair
"Repeat customer"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Good location. Nice staff. Common areas good, nice beach, pleasant tiki bar, clean pool area. But, no notification of construction going on and it was noisy during the day. It is down as a no smoking hotel and every room and our balcony smelled of smoke all during the day and night. I will probably consider staying at another hotel on my next visit to Fort Lauderdale.
Genuine Expedia guest review
Other trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"What a pleasure!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The nicest and most accommodating staff I have had the pleasure of dealing with in years. The hotel is lovely and the location and beach are great. Highly recommended.
Genuine Hotels.com guest review
2 night business trip Dec 16, 2014
andrew
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice view of ocean. Staff was wonderful and helpful. Cindy and Darby was great. Very clean hotel.
Genuine Expedia guest review
Other trip Dec 19, 2014
lana
US
5.0 / 5Outstanding
"4th time staying there"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
great value, its a nice hotel that I've stayed at 4x. ocean view rooms are nice. I prefer the rooms with the private balcony's
Genuine Expedia guest review
Other trip Dec 18, 2014
Greg
US
4.0 / 5Excellent
"Friendly staff and great atmosphere"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were greeted by a very friendly staff. After a small mix up with our room, we were given a much better room, with a great vie . They were very willing to correct their mistake. The atmosphere of the hotel was perfect. I have no complaints and would stay at this hotel again, if in the area.
Genuine Expedia guest review
Other trip Dec 18, 2014
Rebecca
US
5.0 / 5Outstanding
"Great choice, in front of the beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Other than the restaurant, everything in the hotel was great. The food quality was really poor and expensive.
Genuine Hotels.com guest review
4 night romance trip Dec 8, 2014
Mauricio
US
4.0 / 5Excellent
"Friendly Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Ken @ front desk very cordial & helpful.. The hotel needs some updating with carpets & furniture,,the oldness takes away the paradise experience .. Views were terrific.. Big pool & nice outside eating area,, however bar, lounge areas need to be open later. Music at happy hour was modern & enjoyable.. A little more food choices & nite life would liven things up !!
Genuine Hotels.com guest review
2 night family trip Dec 13, 2014
A Traveler
US
4.0 / 5Excellent
"Nice roomy older resort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We stayed a couple nights before a cruise to be close to the beach-- room was nice --its a older hotel in a nice district--but I enjoy the era of the hotel--it was nice a roomy-The restaurant was handy but very pricey-! We tried to walk to something in area to eat at --found hamburger/bar type across the street--used it some--they said there was city bus service--but we didn't try it--they didn't have shuttle from the airport--so that was a expensive trip--
Genuine Hotels.com guest review
2 night romance trip Nov 29, 2014
Peggy
US
3.0 / 5Good
"Nice location, okay hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
We chose this hotel since it was right on the beach and the price wasn't ridiculous. Entering the room, you walk right into what seems like a bar area with a long counter top, mini fridge and microwave. Off to the side is a long hallway that leads to the bathroom, with its loud humming/vibrating fan. The wall had a pantiliner stuck to it, which was kind of gross, so we didn't take it off to see if it was put there to cover something up. The room was poorly lit and the furnishings were very dated. Luckily we had 2 double beds for the 2 of us, since one of the bed seem to have lost its firmness and the springs were giving. The highlight was the balcony and view of the pool and beach, which were really nice. The beach area adjacent to the hotel was nice, although we only had time to take a night time stroll, since we were only staying one night. The location was convenient, both for beach activities as well as being near restaurants and shops. Pros: location on the beach, nice balcony, having fridge and microwave Cons: strange room set up, outdated furnishings, poor lighting, soft bed
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
lilian
US
5.0 / 5Outstanding
"Great beach escape."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Grounds are lush with tropicals. Beautiful. Food was good. Good value and great location.
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2014
Donna
US
5.0 / 5Outstanding
"Never been so HAPPY!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We originally planned to stay in Fort Lauderdale, however plans changed so we had a last minute change of plans and booked the Beachcomber Resort for the one night. I was so impressed with everything! The staff was awesome, everyone was so nice. We ate lunch by the pool, dinner in the sand facing the beach, and breakfast on the deck facing the pool and the beach. This place has everything you need so theres no reason to leave! There's a grocery store acrossed the street too. We enjoyed our stay so much we already booked for February to come down and bring four friends.I recommend this resort to anyone who wants to get away from the hubbub of Fort Lauderdale and relax!!
Genuine Expedia guest review
Other trip Dec 9, 2014
Lori
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Been going there for about 5 years. Staff always goes the extra mile. Will be back soon
Genuine Expedia guest review
Other trip Dec 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Family owned gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Incredible service and great time for a reasonable price. Would be returning.
Genuine Expedia guest review
Other trip Dec 6, 2014
erik
US
5.0 / 5Outstanding
"THE WAY HOSPITALITY SHOULD BE RUN"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
JILL AND I HAVE STAYED HERE THREE TIME BEFORE. WE ARE ALWAYS DELIGHTED WITH THE ATTENTION TO DETAIL, PLEASANT AND HELPFUL STAFF, CONDITION AND CLEANLINESS OF THE ROOMS. FIRST TIME WE HAVE EATEN HERE. BREAKFAST WAS GREAT AS WAS THE WAIT PERSON. WE GENERALLY COME HERE ONLY ON BUSINESS TRIPS (SHOW BUSINESS), WE WOULD HOWEVER LIKE TO RETURN SIMPLY FOR R AND R. PLEASE ADVISE OF RATES AND SPECIAL OFFERS. THANKS, MR. ROSS
Genuine Expedia guest review
Other trip Dec 5, 2014
ARMAND
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It has a nice pool, ocean is right by the hotel and you can eat in the dining room or outside.
Genuine Expedia guest review
Other trip Dec 2, 2014
Nice marina
US
3.0 / 5Good
"You got what you pay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Stay here 11/28/14 for 2 nights,not bad but air conditioner was very noise and we pay ocean view room but got pool view,restorant was good,staff was friendly,for couple nights hotel ok,for vacation I'm not sure
Genuine Hotels.com guest review
2 night family trip Nov 28, 2014
yuriy
US
5.0 / 5Outstanding
"Good choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We like the friendly atmosphere, the beach, and the restaurant (food/personal)
Genuine Expedia guest review
Other trip Dec 1, 2014
Romantica
US
3.0 / 5Good
"Horrible customer service experience after stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was fine, but the customer service. The customer service is horrible. I called them after my stay to enquire some billing related issue afterwards, someone picked up the phone and put me on hold. The hold was continued for almost half an hour. Finally I hung up. Looks like once you leave the hotel, you are no more important to them. I won't recommend this hotel to anyone.
Genuine Hotels.com guest review
1 night family trip Nov 25, 2014
Sarmila
US
4.0 / 5Excellent
"Great beachfront hotel for a great price!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great pool area and beach! Would definitely stay at this hotel again!
Genuine Hotels.com guest review
3 night romance trip Nov 23, 2014
Kevin
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
6th floor oceanview room was great with views of city and ocean. Beds were comfortable
Genuine Expedia guest review
Other trip Nov 27, 2014
A Traveler
US
4.0 / 5Excellent
"trip"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good time
Genuine Hotels.com guest review
3 night romance trip Nov 16, 2014
Ronald
US
3.0 / 5Good
"Needs repair and updates"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Outside of hotel and grounds nice. Inside needs a major face lift. Carpet in our room felt damp and sticky. Bathroom tile grout gross. Safe did not work. Cabinet door to safe broken and kept falling off. Room over all seemed dark and depressing Will not stay there again.
Genuine Expedia guest review
Other trip Nov 25, 2014
judy
US
5.0 / 5Outstanding
"best kept secret for business travel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome friendly and accommodating staff. Great food.
Genuine Hotels.com guest review
1 night business trip Nov 19, 2014
adrian
US
3.0 / 5Good
"Beautiful beach front"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The rooms are clean but need updated! Needs major renovations. Nice outside areas and pool.
Genuine Expedia guest review
Other trip Nov 22, 2014
A Traveler
US
4.0 / 5Excellent
"Pompano's Secret Gem"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We only stayed one night, but upon arrival we were greeted with the friendliest staff. Throught the day, every staff member we saw in passing had a smile and said hello. Little things like that make a stay so much nicer. The hotel was clean. The grounds were well maintained with lots of tropical plants throughout. Bar drinks at the bar are pricey but we were on a mini vacation so we didn't mind too much. Great pool and bar staff. Food was excellent. Fresh made potatoe chips and breakfast were fantastic. It was much better then expected as it was only rated three stars. Pleasantly surprised. The only negative is the building does look a little old on the outside but not dirty so it doesn't look like much when you first park, but don't let that fool you. The inside, pool area, gardens, rooms are so much nicer. Had a great time and will go back!
Genuine Hotels.com guest review
1 night romance trip Nov 16, 2014
Lynn
US
5.0 / 5Outstanding
"Had a great stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel wasn't much to see from the road. Was a little hesitant going in. Was greatly surprised at the lovely room with a great balcony looking over the pool and the ocean. All staff was very friendly and helpful. Great restaurant ! Nothing better then eating breakfast a very short distance from the ocean.Lovely grounds that were well kept. Can't wait to go back.
Genuine Expedia guest review
Other trip Nov 20, 2014
SKIP
US
4.0 / 5Excellent
"Nice ambience and right on the beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very relaxing nice atmosphere with the tiki torches for lighting. great music in the evening with dinner on the beach and friendly staff. I feel the room needs some upgrading with cosmetic work.
Genuine Expedia guest review
Other trip Nov 20, 2014
Kathy
US
5.0 / 5Outstanding
"just what we wanted"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great place, fantastic views. My wife and I needed this vacation get a way to be problem free and that's just what we got, clean room, comfortable bed, amenities, beautiful views from our very large balcony and the food served while sitting under the tiki hut at the beach with soft live music playing was great. We absolutely loved it
Genuine Expedia guest review
Other trip Nov 20, 2014
casey
US
2.0 / 5Fair
"Not the way I wanted to end a fantastic vacation!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Staying in Fort Lauderdale for a cruise out of Miami. 1st stay was to be on Mon, Nov 3rd before cruise and 2nd stay was to be on Sat, Nov 8th. Mechanical issues with plane caused us to miss connecting flights. Didn't even get to Fort Lauderdale, AA flew us into Miami on Tues, Nov 4th. Called hotel, manager refuse to do anythin except move the reservation to Tues night, Nov 4th because we were within the "24 hour cancellation" window. Explained that we would be on cruise ship, made no difference. Returned from cruise on Sat, Nov 8th, got to hotel early, room not ready, no problem. We were told to place check tags on our bags, leave them in the lobby and go enjoy the ocean and pool, which we did. We were told that the bellhop was coming right back and would secure the luggage. Back to the front desk in an hour, room not ready, bags still in lobby, back to beach. Another hour passes, back to front desk, room not ready, luggage is gone. Manager and security, reviewing tapes to determine what happened. Thank god it was only placed on shuttle back to cruise terminal, never secured by staff. Very upset with inconsiderate front desk staff, asked if there was anything they could do to compensate, a female front desk person said "why, we didn't loose your luggage, someone took it". Luggage was returned and room finally ready around 3:00. Grabbed the bags, went to the room, went to ice machine, no ice. Lastly, I think a balcony room needs to be on the 2nd floor or above
Genuine Expedia guest review
Other trip Nov 20, 2014
Jim
US
4.0 / 5Excellent
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful location right on the beach. Room was clean and comfortable. Great partial ocean view from roomy balcony. Fantastic beach and poolside service. Great staff.
Genuine Expedia guest review
Other trip Nov 20, 2014
Kay K
US
2.0 / 5Fair
"No Ocean View in an Ocean View Room"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We reserved an ocean view room for two nights. We arrived at 10:00 AM and was told the room would not be available until 3:00 PM which was fine. We came back at 3:00 and got a 1st floor room that overlooked the pool. We had to keep our shutters closed because it was so close to the pool people kept looking into our room when we would move around. We complained to the front desk and they told me they had no other rooms available but to check back the next day for an available room. At lunch the next day I received a call from the hotel asking why our things were still in the room as they had us as checked out. They claimed Expedia called them and told them we were not staying - not true. When we arrived back at the hotel they told me they again had no available rooms and we would have to stay in the room we previously had. Not one time did they attempt to make us happy. They did refer to Expedia a couple of time so we got the impression that we got the "Expedia room" and since we got a discount we got the non-ocean view room labeled ocean view. Believe me there was no view other than the pool.
Genuine Expedia guest review
Other trip Nov 20, 2014
Cheryl
US
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