I was very surprised, in a positive way. The concierge is the best I have seen anywhere in the world. All surpassed my expectations and I have never had this experience. 5 Star service in a nice hotel. Great location and a extremely well managed hotel.Genuine Expedia guest review
The hotel stay was perfect. The concierge offered great locations for us to dine. We enjoyed a relaxing afternoon at pool bar using their floats and soaking in their jacuzzi. There was an issue with the temperature in the room and the staff came to the room to fix problem within minutes.Genuine Hotels.com guest review
"The hotel needing 2 elevator changes to get to rm"
The need to wait (sometimes not short waits ) for elevator changes to get to the room is a major put off for meGenuine Expedia guest review
"Great place to stay"
Only downside is we thought the pool was on top of the main building, very high up, but it is on top of the garage and there was not a great view of the city like we expected. But it was a very nice place to stay.Genuine Hotels.com guest review
My family and I had a wonderful experience at the hotel. It is a beautiful hotel and well maintained. Two criticisms: (1) I booked a room for the large sunken bath and got a regular sized bath; whilst my mum had the sunken bath. I was very disappointed and the hotel manager never returned my call. (2) The service in the restaurant for dinner is very […] slow and appears under-resourced. We had to repeat our order several times and get up to find our waitress. Read moreGenuine Hotels.com guest review
No I am not paid to do this. Why should I do it then ?Genuine Expedia guest review
"Close to meeting locations"
Enjoyed my stay at the Conrad. Staff members were professional and cordial.Genuine Hotels.com guest review
Food service was poor. Water was not draining properly in the sink. My flower delivery for valentines day was incorrect as they sent me another guests flower arrangement. Staff charged additional tip to my room for themselves after ordering room service. Safe deposit box did not work either and after complaining no one came to repair it. Overall very […] unsatisfied. Read moreGenuine Hotels.com guest review
"Third time might be the charm.."
This is my 2nd stay at this hotel. The first time we'd had an upfront issue with the room and a room key that had to be reprogrammed multiple times to make it work. This time around the room was fine and our first night's stay was pretty much flawless. However, when we returned to the room after a day away by 5PM, the room's cleaning has clearly not […] been finished: towels were piled on the vanity instead of hanging, shower door was open, toilet seat up, and Kleenex box was empty in the bathroom. We've clearly stated the problem to the front desk, as we were leaving for dinner, and we were reassured that this will be corrected. When we returned several hours later, we were up for another unpleasant surprise: our room's door appeared deadlocked from within, and we had to have security come up and fix it (which took about 30-40 minutes) - it appeared that the housekeeping who returned to finish cleaning our room was careless and left the lock half-way in, ultimately deadbolting the door... The room was afterall made up, but the Kleenex was still missing -- a disappointing lack of attention to detail. Read moreGenuine Expedia guest review
"NOT BAD FOR THAT PRICE"
NOT HIGHLY RECOMMENDABLE. WELL MAINTAINED ROOM BUT OCEAN VIEW IS BLOCKED BY A NEW BUILDING CONSTRUCTIONGenuine Expedia guest review
I spent a great week there and everything went fine. Unfortunately, the last day the valet parking service was so slow, but it doesn’t mean it ruined my stay.Genuine Expedia guest review
"Expected more really"
I've always had this preconception Hiltons were always about their business first and the customer's service second. At the Conrad I hoped this would be an exception. This was an emergency booking really and despite the fact that we obtained a kinda good rate (kind of) I thought the Conrad rated up there with your top flight chains. It really doesn't. […] For starters it literally took two calls each time to get things in the room fixed (TV and scale) then for the first time in my life I had a hotel toilet get clogged. The quality of the rooms is really a bit bellow par and for some reason each person so it fit to remind you the tips were not included in anything from the prepaid breakfast to the room service. The rooms are quite small and so is the lobby and gym areas. Location for the hotel is quite good nonetheless. I expected more from the Conrad but then again, it is a Hilton. Read moreGenuine Expedia guest review
"not so nice hotel"
when we arrived at the hotel, we were not allowed into our room because my father had made reservations for all the family under the same LAST NAME. Even though my name and my father's name are identical, she wouldn't let me in. Ridiculous. We had to wait for my father to arrive to Miami so i was allowed in. The pool is next to a construction site, […] so i got an ear infection and my baby got another ear infection. One day we decided to have breakfast at the hotel's restaurant and they charged 20dlls for a pair of poached eggs. all the other eggs were dry and the sausage seemed to be from three days ago. im sorry, but i do not have anything good to say about this hotel except: NEVER AGAIN!!!! Read moreGenuine Expedia guest review
Our stay was wonderful and location could not be better!!!Genuine Hotels.com guest review
"Good location, nice hotel and swimming pool"
I've stayed at another Conrad hotel recently, and while I liked the Miami location a lot, the room was smaller and the view kind of boring. Excellent location and facilities, nevertheless.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"The best of both worlds!"
for a combination of business and pleasure, the Conrad is perfectly located in the financial district and close to good after work dining and lively venues....Genuine Hotels.com guest review
"Expensive Valet Parking!!"
I got a $50 Valet Bill (will valet tax) on it the next day at check out. NO ONE told me this at check in or even when they parked my car. Absolutely outrageous!!Genuine Hotels.com guest review
"It was an exciting view of the bay."
Very hilarious, exciting and reassuring. Every morning the views from the room promised a bright future. Lest I forget, the Dining was excellent.Genuine Expedia guest review
The main problem with this hotel is the fact that the lobby is on the 25th floor and to get to you room you have to go up, switch elevators (not next to each other) and then go down to your room. Half of the time you are pushing the up bottom when you should be pushing the down one... The closet in the room is quite awkward -- very narrow and difficult […] to hang things in. We also had to complain about the cleanliness of the room. We could write our names on the black surfaces because of the dust accumulated on the surface. The water in our bathroom flower base was green for two days. Positives -- it is a good location and the staff are very nice and friendly. Rooms are a good size. Food is fine. Read moreGenuine Expedia guest review
I enjoyed an excellent time at Conrad Miami. The staff did a superb job ensuring that we were well taken care of from the valet to guest services. I was thoroughly impressed with the quality of the hotel and my entire experience gave me a feeling of why don't all hotels do this?Genuine Expedia guest review
"Great Hotel. Amazing Views"
Hotel personelle was amazing. Great attitude and very friendly, from the valet to the concierge. Awesome feel in there. Hotel has amazing views and the restaurant (Atrio) has exquisite food. Very impressed with the hotel.Genuine Hotels.com guest review
"over night stay on our way to Caribbean cruise."
shower with broken, leaking plumbing water went to our room after showering at 0200 am unfortunately my daughter left her baggage right behind the wall which divide shower/room. at time of pulling clean clothes out of her bag found them wet and with a musty smell. I informed staff, security was sent to verify, nothing was done about it. asked staff […] to wash/dry clothes and bag refused until 8am. THEY ONLY DRIED HER CLOTHES RETURNED HER CLOTHES WITH A HORRIBLE MUSTY SMELL. NOBODY OFFER TO SENT MANAGER UP UNTIL I REQUESTED. MANAGER APOLOGIZED DID NOT SOLVE ANYTHING OFFERED $ 100.00 DOLLARS FOR OUR DAMAGES, POOR SERVICE, NO SKILLS TO SOLVE PROBLEMS, POOR COMMUNICATION. ALSO FOUND A BROKEN PATIO DOOR HANDLE WHICH WAS REPORTED TO ENGINEER WAS NOT FIXED TOLD US WE COULD STILL OPEN THE DOOR, DO NOT RECOMMEND THIS EXPENSIVE PLACE, VERY DISSAPOINTED. WITH MANAGEMENT AND STAFF. EXCEPT ANTHONY HE ARRANGED MY TRANSPORTATION PRIOR TO MY ARRIVAL TO MIAMI. Read moreGenuine Expedia guest review
The best hotel for Business in MiamiGenuine Hotels.com guest review
"Comfortable interesting set-up"
The lobby is on the 25th floor and then you have to take a separate elevator to the rooms. The swimming pool is in a separate building and unfortunately there is a large construction of a building right next door.Genuine Expedia guest review
"Luxury in Downtown Miami"
Overall excellent ratings for the Conrad Miami. Great location near Mary Brickell Center, filled with restaurants, shops and bars. One small issue is that the pool and tennis courts are in a separate building requiring guests to essentially leave the hotel and then ride up in the elevator of a separate office tower.Genuine Hotels.com guest review
My stay here was amazing. As soon as I walkled in, I was greeted by the friendly bellhohp, who even offered to take our pictures (after failed attempts at using a self timer). The receptionist was extremely helpful in providing directions on how to get around Miami, and always answered all my questions with a smile. The room was clean, the bathrooms […] (which I think are always important) were immaculate. My only complaint about this place would be the unusual design of the elevators. To get to the main "hotel lobby," you have to take an elevator up to the 20th(ish) floor, and depending on where your room is, you'd have to take another elevator down. I think this is because the building also houses some businesses. The pool is across from the main hotel building and is large enough to accomodate all the guests who choose to stay there instead of heading out into South Beach. It's right on the rooftop of the building (I believe it was 8 stories). Read moreGenuine Expedia guest review
"Very nice and convenient hotel with Bay view"
Breathtaking as soon as we opened to door to our room. More than I expected. Room enough for 3 couples.Genuine Expedia guest review
"Great but pool too small and at adjacent tower"
Good overall but the pool and its bar is not only small and shaky but it is located a separate tower from the hotelGenuine Hotels.com guest review
"BEST SPOT IN MIAMI!!"
The hotel was amazing!! Its beautiful inside and out and the staff are absolutely fabulous. Everyone was so nice and ready to help. The food/bar area was super clean and staffed great as well. Anytime I'm in Miami, the Conrad will def be seeing me!!!!Genuine Hotels.com guest review
The conrad is a nice hotel, however the rooms are small and the bayview was actually a construction view. I was very pleased with the service from the staff.Genuine Hotels.com guest review
"Engagement Trip 2013"
Very accomodating. Very relaxing Atmosphare. Friendly People from around the World taking care of the Hotel.Genuine Hotels.com guest review
"Great hotel in Miami"
The hotel is very nice. The staff very friendly and courteous. Getting to the rooms is a little confusing, the rooms are small but well decorated. I am glad they changed the shower heads though. About a year ago, the water hit as if getting a pressure cleaning shower, almost ripped my skin off. Now they were comfortable and soothing water shower. Great […] location. Read moreGenuine Expedia guest review
"Great Brickell Location, Beautiful hotel"
Very friendly staff, great amenities. Could walk to all the great shops/restaurants in Brickell. They provided all the comforts you'd expect from a high end hotel.Genuine Expedia guest review
Second overnight stay at this hotel. Consisten delivery from the first stay to this most recent one. Will stay here again.Genuine Hotels.com guest review
"My First Stay"
I had a one night stay at Conrad. The staff were very welcoming when I arrived and always helpful throughout the stay. The hotel interior is beautiful as well as the room I stayed in which was a deluxe king. The bathroom had an extra large oval shaped tub and a shower. The rooftop pool is nice but the decor could be better. Food wise I was nog so impressed. […] I am a big foodie, I ordered room service twice. The lobster roll had a generous amount of lobster but something was missing taste wise, I also had the caprese baguette sandwich. Lets just say I would not order it again. I also had the American Breakfast Buffet at the in house restaurant. It was ehh. The best thing was the fruit and the banana bread. I would stay again for sure, but I would find my own food, not to mention those three meals cost me about $90.00 (Just me) Read moreGenuine Hotels.com guest review
Very great place they made my proposal great. They gave me champagne and and fruit on the house. The staff was very nice and helpful. Gilles was very helpful and was the best concierge that I have ever come upon. I will be staying at this hotel whenever I come to Miami which will be soon. Only complaint I have is that we did not get the Hilton rewa […] rds. Read moreGenuine Expedia guest review
We had the best stay they couldnt have been nicer or been more helpful ..The only problem is you have to park your car and the rates are higher than London parking for over night stays .Avoid valet parking at $38 plus tax a dayGenuine Hotels.com guest review
"What a stay!"
Wonderful hotel, staff, room, location.Genuine Hotels.com guest review
"Great hotel for anyone"
Went there for UMF. Staff was very friendly and hotel was nice.Genuine Expedia guest review
I was upgrade it to a "Condo" upon arrival,( I had book a bay view deluxe suite), the "condo" was nice and big, but in desperate need of updating..we found old, broken or damage furniture, picture hand on the wall with a broken glass, etc...not very appealing considering how beautiful is the Hotel (Lobby and common areas). I was indeed disappointed, […] but we where only staying one night. In future, I will inspect the room before agreeing. Also, the service told us we couldn't get a Taxi that night from the Hotel to the Adrienne Arsht Center, due to some event happening at the same time. However, we went down and got into a cab in less than 5 minutes...We worried for nothing, and got ready way too early because of that. Read moreGenuine Hotels.com guest review
"not warn you that the valet parking is not include"
I did not like it not clear that the valet parking is not included and pay $ 160 for 3 days. I hope my money backGenuine Hotels.com guest review
just OK, great hotel if you get a good price/deal, not as good as four seasons next door or JWGenuine Expedia guest review
Nice view, beautiful bathroom. Clean/nice room, but kind of small.Genuine Expedia guest review
"Beautiful facility, 2 elevators, sub-par service"
If you don't mind having to take 2 elevators to get anywhere and don't eat in, you will probably love this hotel. Pro: Our room was nice and modern with a great view. Con: room service made a mistake on every order and the food was not good. Our hotel bill included things we had pre-paid. We had to take an express elevator to the 25th floor lobby to […] access the guest floor elevators...every single time. Not for me. Read moreGenuine Hotels.com guest review
"Excellent , I will go back again."
Excellent hotel,good service and the staff is very friendly ,have a drink at the bar en the 25 floor. Friendly bartenders.Genuine Expedia guest review
"Great stay, no problems, very chic"
There are no complaints, only compliments. GReat service from the valet (who recommend we not use valet and save money) to registiration, etc. And don't forget to try the hotel restuarant, Atrio, which is really top drawer. If I were picky, I would say there is nothing within walking distance of the hotel, but it is 10 minutes by car from Lincoln Road […] and was five minutes to the Performing arts center. Read moreGenuine Hotels.com guest review
"Nice downtown hotel"
We needed a hotel near the Port of Miami and not far from the airport for one night. We were there for New Year's Eve. There was an event at the hotel but we chose to take the train which is across the street to go to the park where there was a great event planned that was more kid friendly. The hotel is more of a business location and geared for that […] but the size of the room and amenities made up for that. The pool was great for our children though it was a little challenge to get to; 3 elevators and crossing an access driveway. There isn't food there but it can be ordered. We did enjoy the restaurant and the food we ordered. Read moreGenuine Expedia guest review
"Really great hotel if you don't own a car"
Conrad Miami is a very nice and classy hotel. It has a beautiful compound. The service was very nice. It was a little weird for us when we first arrived at the hotel. The parking is in a separate building to the hotel (which is not clearly indicated). Then you take the elevator down to the ground floor of the parking garage and walk across to the other […] building which is actually the hotel. When we entered the hotel to check in the concierge informed us that the lobby was located on the 25th floor. We had to take the elevator to the 25th floor to check in and then take a different elevator back down to the 19th floor where our room was located. We had a spectacular view of Miami from our hotel room. The hotel however, needs to create a better parking situation for guests who drive cars. Parking is ridiculously expensive. You have to pay $26 once you park for 10 hours or more. And once you pay the parking ticket you have about 10 minutes to locate your car and get out of the parking garage else they will charge you additional money. In order to pay less than $26 for parking you would have to arrive back at the hotel very late at night and leave very early in the morning. Then you will just pay $20 for less than 10 hours. Valet parking is more expensive. The hotel will be less rough on your pockets if you don't have a car. But then you will have to find some other means of getting around which could be a little stressful depending on where you would like to go. Read moreGenuine Expedia guest review
"Riding the elevator"
The only negative is getting to your room and pool. Up to the lobby down to your room and up,down and across to pool. Pool doesn't get much sun.Genuine Expedia guest review
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