"over night stay on our way to Caribbean cruise."
shower with broken, leaking plumbing water went to our room after showering at 0200 am unfortunately my daughter left her baggage right behind the wall which divide shower/room. at time of pulling clean clothes out of her bag found them wet and with a musty smell. I informed staff, security was sent to verify, nothing was done about it. asked staff […] to wash/dry clothes and bag refused until 8am. THEY ONLY DRIED HER CLOTHES RETURNED HER CLOTHES WITH A HORRIBLE MUSTY SMELL. NOBODY OFFER TO SENT MANAGER UP UNTIL I REQUESTED. MANAGER APOLOGIZED DID NOT SOLVE ANYTHING OFFERED $ 100.00 DOLLARS FOR OUR DAMAGES, POOR SERVICE, NO SKILLS TO SOLVE PROBLEMS, POOR COMMUNICATION. ALSO FOUND A BROKEN PATIO DOOR HANDLE WHICH WAS REPORTED TO ENGINEER WAS NOT FIXED TOLD US WE COULD STILL OPEN THE DOOR, DO NOT RECOMMEND THIS EXPENSIVE PLACE, VERY DISSAPOINTED. WITH MANAGEMENT AND STAFF. EXCEPT ANTHONY HE ARRANGED MY TRANSPORTATION PRIOR TO MY ARRIVAL TO MIAMI. Read moreGenuine Expedia guest review
The best hotel for Business in MiamiGenuine Hotels.com guest review
"Comfortable interesting set-up"
The lobby is on the 25th floor and then you have to take a separate elevator to the rooms. The swimming pool is in a separate building and unfortunately there is a large construction of a building right next door.Genuine Expedia guest review
"Luxury in Downtown Miami"
Overall excellent ratings for the Conrad Miami. Great location near Mary Brickell Center, filled with restaurants, shops and bars. One small issue is that the pool and tennis courts are in a separate building requiring guests to essentially leave the hotel and then ride up in the elevator of a separate office tower.Genuine Hotels.com guest review
My stay here was amazing. As soon as I walkled in, I was greeted by the friendly bellhohp, who even offered to take our pictures (after failed attempts at using a self timer). The receptionist was extremely helpful in providing directions on how to get around Miami, and always answered all my questions with a smile. The room was clean, the bathrooms […] (which I think are always important) were immaculate. My only complaint about this place would be the unusual design of the elevators. To get to the main "hotel lobby," you have to take an elevator up to the 20th(ish) floor, and depending on where your room is, you'd have to take another elevator down. I think this is because the building also houses some businesses. The pool is across from the main hotel building and is large enough to accomodate all the guests who choose to stay there instead of heading out into South Beach. It's right on the rooftop of the building (I believe it was 8 stories). Read moreGenuine Expedia guest review
"Very nice and convenient hotel with Bay view"
Breathtaking as soon as we opened to door to our room. More than I expected. Room enough for 3 couples.Genuine Expedia guest review
"Great but pool too small and at adjacent tower"
Good overall but the pool and its bar is not only small and shaky but it is located a separate tower from the hotelGenuine Hotels.com guest review
"BEST SPOT IN MIAMI!!"
The hotel was amazing!! Its beautiful inside and out and the staff are absolutely fabulous. Everyone was so nice and ready to help. The food/bar area was super clean and staffed great as well. Anytime I'm in Miami, the Conrad will def be seeing me!!!!Genuine Hotels.com guest review
The conrad is a nice hotel, however the rooms are small and the bayview was actually a construction view. I was very pleased with the service from the staff.Genuine Hotels.com guest review
"Engagement Trip 2013"
Very accomodating. Very relaxing Atmosphare. Friendly People from around the World taking care of the Hotel.Genuine Hotels.com guest review
"Great hotel in Miami"
The hotel is very nice. The staff very friendly and courteous. Getting to the rooms is a little confusing, the rooms are small but well decorated. I am glad they changed the shower heads though. About a year ago, the water hit as if getting a pressure cleaning shower, almost ripped my skin off. Now they were comfortable and soothing water shower. Great […] location. Read moreGenuine Expedia guest review
"Great Brickell Location, Beautiful hotel"
Very friendly staff, great amenities. Could walk to all the great shops/restaurants in Brickell. They provided all the comforts you'd expect from a high end hotel.Genuine Expedia guest review
Second overnight stay at this hotel. Consisten delivery from the first stay to this most recent one. Will stay here again.Genuine Hotels.com guest review
"My First Stay"
I had a one night stay at Conrad. The staff were very welcoming when I arrived and always helpful throughout the stay. The hotel interior is beautiful as well as the room I stayed in which was a deluxe king. The bathroom had an extra large oval shaped tub and a shower. The rooftop pool is nice but the decor could be better. Food wise I was nog so impressed. […] I am a big foodie, I ordered room service twice. The lobster roll had a generous amount of lobster but something was missing taste wise, I also had the caprese baguette sandwich. Lets just say I would not order it again. I also had the American Breakfast Buffet at the in house restaurant. It was ehh. The best thing was the fruit and the banana bread. I would stay again for sure, but I would find my own food, not to mention those three meals cost me about $90.00 (Just me) Read moreGenuine Hotels.com guest review
Very great place they made my proposal great. They gave me champagne and and fruit on the house. The staff was very nice and helpful. Gilles was very helpful and was the best concierge that I have ever come upon. I will be staying at this hotel whenever I come to Miami which will be soon. Only complaint I have is that we did not get the Hilton rewa […] rds. Read moreGenuine Expedia guest review
We had the best stay they couldnt have been nicer or been more helpful ..The only problem is you have to park your car and the rates are higher than London parking for over night stays .Avoid valet parking at $38 plus tax a dayGenuine Hotels.com guest review
"What a stay!"
Wonderful hotel, staff, room, location.Genuine Hotels.com guest review
"Great hotel for anyone"
Went there for UMF. Staff was very friendly and hotel was nice.Genuine Expedia guest review
I was upgrade it to a "Condo" upon arrival,( I had book a bay view deluxe suite), the "condo" was nice and big, but in desperate need of updating..we found old, broken or damage furniture, picture hand on the wall with a broken glass, etc...not very appealing considering how beautiful is the Hotel (Lobby and common areas). I was indeed disappointed, […] but we where only staying one night. In future, I will inspect the room before agreeing. Also, the service told us we couldn't get a Taxi that night from the Hotel to the Adrienne Arsht Center, due to some event happening at the same time. However, we went down and got into a cab in less than 5 minutes...We worried for nothing, and got ready way too early because of that. Read moreGenuine Hotels.com guest review
"not warn you that the valet parking is not include"
I did not like it not clear that the valet parking is not included and pay $ 160 for 3 days. I hope my money backGenuine Hotels.com guest review
just OK, great hotel if you get a good price/deal, not as good as four seasons next door or JWGenuine Expedia guest review
Nice view, beautiful bathroom. Clean/nice room, but kind of small.Genuine Expedia guest review
"Beautiful facility, 2 elevators, sub-par service"
If you don't mind having to take 2 elevators to get anywhere and don't eat in, you will probably love this hotel. Pro: Our room was nice and modern with a great view. Con: room service made a mistake on every order and the food was not good. Our hotel bill included things we had pre-paid. We had to take an express elevator to the 25th floor lobby to […] access the guest floor elevators...every single time. Not for me. Read moreGenuine Hotels.com guest review
"Excellent , I will go back again."
Excellent hotel,good service and the staff is very friendly ,have a drink at the bar en the 25 floor. Friendly bartenders.Genuine Expedia guest review
"Great stay, no problems, very chic"
There are no complaints, only compliments. GReat service from the valet (who recommend we not use valet and save money) to registiration, etc. And don't forget to try the hotel restuarant, Atrio, which is really top drawer. If I were picky, I would say there is nothing within walking distance of the hotel, but it is 10 minutes by car from Lincoln Road […] and was five minutes to the Performing arts center. Read moreGenuine Hotels.com guest review
"Nice downtown hotel"
We needed a hotel near the Port of Miami and not far from the airport for one night. We were there for New Year's Eve. There was an event at the hotel but we chose to take the train which is across the street to go to the park where there was a great event planned that was more kid friendly. The hotel is more of a business location and geared for that […] but the size of the room and amenities made up for that. The pool was great for our children though it was a little challenge to get to; 3 elevators and crossing an access driveway. There isn't food there but it can be ordered. We did enjoy the restaurant and the food we ordered. Read moreGenuine Expedia guest review
"Really great hotel if you don't own a car"
Conrad Miami is a very nice and classy hotel. It has a beautiful compound. The service was very nice. It was a little weird for us when we first arrived at the hotel. The parking is in a separate building to the hotel (which is not clearly indicated). Then you take the elevator down to the ground floor of the parking garage and walk across to the other […] building which is actually the hotel. When we entered the hotel to check in the concierge informed us that the lobby was located on the 25th floor. We had to take the elevator to the 25th floor to check in and then take a different elevator back down to the 19th floor where our room was located. We had a spectacular view of Miami from our hotel room. The hotel however, needs to create a better parking situation for guests who drive cars. Parking is ridiculously expensive. You have to pay $26 once you park for 10 hours or more. And once you pay the parking ticket you have about 10 minutes to locate your car and get out of the parking garage else they will charge you additional money. In order to pay less than $26 for parking you would have to arrive back at the hotel very late at night and leave very early in the morning. Then you will just pay $20 for less than 10 hours. Valet parking is more expensive. The hotel will be less rough on your pockets if you don't have a car. But then you will have to find some other means of getting around which could be a little stressful depending on where you would like to go. Read moreGenuine Expedia guest review
"Riding the elevator"
The only negative is getting to your room and pool. Up to the lobby down to your room and up,down and across to pool. Pool doesn't get much sun.Genuine Expedia guest review
great service, clean and quality all over. we loved it .We will visit again.Genuine Hotels.com guest review
"Staff kills it!"
We had brunch one morning. Way over priced considering it was served from hotplates on the bar. Not to mention that waitress came by twice, once to say hello and again to drop off the check. Had to go looking for her to ask for the check or water - TIP WAS INCLUDED. Also, the front desk is weird...we prepaid for 4 nights through hotels.com. We had to […] return home unexpectedly a day early so we checked out the evening before, not asking to refunded a thing for the night we were about to voluntarily forfeit. The front desk attempted to assess us another $180 for asking to leave early....even though we are gladly paying for a night we are not staying and not asking for it back. After arguing for about 10 minutes, they claimed as a "one time courtesy" they would not charge us. And lastly, we received a $100 food and beverage certificate to use during our stay. We had $40 left at the time of check out, so we took 2 bottled waters from the room ($10 total). I received a charge on my Visa for $10 and had to call and dispute the charge. Great hotel and nice views, but I'll never stay there again. Beware Read moreGenuine Hotels.com guest review
"Great hotel, great location, great staff"
My business stay was just wonderful...Genuine Hotels.com guest review
"Excellent for a fast trip to do business en miami"
Beautifull and modern design building, very well located in the best site at the Finalcial District of Brickelll ave en Miami The room was small but enough for myself, very well equiped . The restaurant at the hotel was a bit expensive but the food delicious ,and the swimming pool was perfect to begin or finish the dayGenuine Expedia guest review
"Good hotel but not better than others 4stars"
Im giving my feedback, comparing the Conrad with others hotels at the same area and star rating. I tough the room smaller than all others I've stayed. The shower and bathtub size also smaller, but the bathroom size is ok and comfortable. Good linen.Genuine Expedia guest review
I did really enjoy my stayGenuine Hotels.com guest review
A gem in downtown Miami! My wife and I spent a long weekend staying at the Conrad in Miami and overall we were very pleased with our experience. The staff was friendly, the room service done twice a day, hotel food was exquisite. All-in-all a great stay and we will return.Genuine Expedia guest review
Had a good stay. Service.was.exceptional from check in to check out. Elevator setup was weird, but manageable. Bar had great view. Located on a street that is always busy and moving slow. Room was comfortable.Genuine Hotels.com guest review
"Great business or Family hotel (Teenagers+)"
Excellent overall experience (stayed 3 or 4 times in the past 18 months)... This time around while I had a Bay view, the corner room was much smaller than in previous stay Still do not understand why overnight parking is at $ 30 or 35 per night...Simply difficult to justify.Genuine Expedia guest review
"Room service shuts down early."
Room service at this hotel stops taking orders at 1AM (yes, 1AM even on a weekend). The only food option past this hour is to have the front desk connect you to a pizza delivery place. I did that at 4AM and was forced to pay ~$35.00 (before tip, cash only) for a medium 1-topping pizza.Genuine Hotels.com guest review
Great location, very nice staff. I enjoyed my stay here!Genuine Expedia guest review
The hotel is very nice and well priced. The rooms are clean, the service people are very friendly. It was unfortunate that we did not stay the other 4 days there. We had prepaid at the Four Seasons and that was a mistake. The bar at Conrads is awesome, you can have your drinks outdoors, i think 13 stories up and you have a wonderful view with a great […] breaze coming through. Read moreGenuine Expedia guest review
"relaxing after a long 6 months"
Great hotel. Was pleasantly surprised with the friendliness of the staff.Genuine Hotels.com guest review
"Great Hotel For Quick Stay in Miami"
Nice Hotel for quick weekend or nightly stay. Loved the bar/lounge & amazing view overlooking the bay!Genuine Expedia guest review
"Great hotel in Brickell"
Great hotel in Brickell. Good location, friendly and helpful staff, great views.Genuine Expedia guest review
Hotel is beautiful, but has a very strange layout. To get to the pool from your room you have to take 3 elevators. The pool was great for lounging & having a Pina Colada ($16 each). When we returned for the evening, they had turned down the bed, put out slippers & filled our ice bucket for us. Be cautious of the extras, they left bottle waters at our […] bedside - $5 a bottle. As in most hotels, there is a coffee maker, but here it is part of the mini bar, $5 for a coffee. Read moreGenuine Hotels.com guest review
"Worked for where I wanted to be"
Needed to stay in Brickel Bay so the hotel worked for me. If I didn't need to be in the neighborhood though...the two elevator thing was a pain. The room didn't look like the pictures. I paid a little extra for a bayview room...an while technically I could see the bay, it was not a bay view. The curtains left a lot of light in at night. A bit under […] whelmed. Read moreGenuine Hotels.com guest review
Beautiful hotel in downtown Miami. My wife and I were going on a cruise and decided to come one day early. I chose this hotel because of proximity to port of Miami. We enjoyed our stay very much...large shower excellent view and great drinks!! Couples great value!Genuine Expedia guest review
The Conrad Miami was wonderful and I would definitely stay there again.Genuine Hotels.com guest review
Good service, and helpful staff. Great location. The room was too old and updated strangely. Some parts had been upgraded but some parts (walls, switches, color) were old, like they were from the 60s. The carpets in the hall and in the room, and the old interior creeped me out.Genuine Expedia guest review
The Conrad was confortable and convenient. Great staff!Genuine Expedia guest review
A pleasantly surprising oasis in downtown Miami with cheerful and attentive staff. Thanks in particular to Sarah for being helpful and accommodating.Genuine Expedia guest review
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