Stayed here for the Last George Strait concert. Hotel was great.Genuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Brady, Thank you for staying at our hotel. We hope you had a great time at the George Strait concert. Have a great day!
This one the best places I have stayed at in a very long time. Can't wait to book my next trip.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Clint, Thank you for your review. We do hope you get to come back soon!
"Great place to stay"
Have stayed at Gaylord a couple of times. We love it. Wish it had bigger variety of restaurants, ie. fast foods.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Kris Q, On behalf of Gaylord Texan, I would like to thank you for your review. we are pleased to know you had an amazing time. We value your opinion and thank you for your feedback on the restaurants. Hope you get to visit again
The room I requested was a King but only rooms with two Queen beds were available. The room itself is quite nicely done. I had an interior balcony room overlooking the open atrium. The view was extremely nice and listening to the water features was nice during the day. I was a bit nosy in the atrium during my first night until well after midnight....I […] could hear groups of people being loud. While I do not hold this against the hotel (there are several restaurant venues with "outdoor seating" in the atrium) to keep guests completely silent in the atrium late at night, potential guest should know it may not be silent all the time. The housekeeping staff...or maybe it was done remotely...would reset the thermostat to 72 even though I had set it lower to my comfort. I can understand setting the thermostat higher on an unoccupied room but if a guest is not scheduled to check out the thermostat should not be changed. I like that they were energy conscientious but the room was uncomfortable warm (humid) each time I returned. Read moreGenuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Jerry, Thank you for staying at our resort and providing your feedback towards your stay. We appreciate you letting us know about the thermostat. It is motion activated, so if no one is in the room for a long period of time it automatically changes to 72 degrees. We do apologize it was an inconvenience during your stay since it is not our intention to cause any dissatisfaction to any of our guests. Thank you for your review and we do hope you get to come back soon!
Allways we had very good time in this resort! One of the best resorts in america!Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Jose, Thank you for your kind words on your review. We are so happy to know you always enjoy your stay with us.
It was a great mini getaway. Room was great water park great. Everything perfect until we got the bill they charged us double and then somehow wracked a 1000.00 bill at the pool. Not us. took a week to get anyone to do anything.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Thank you for providing your review in regards of your stay. It is great to know your family had a good time during your stay. On behalf of Gaylord Texan, I would like to apologize about the inconvenience you had with your billing. Your review will help us improve our procedures when our guests book with 3rd party agencies. Thank you for staying and hope your have a great day.
Rooms are large, clean and quiet. Loved the balcony opening to the atrium.Genuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Our team is pleased to know you enjoyed your atrium view room! Thank you for your review and hope you get to come back soon!
My stay at the Gaylord Texan was very good, and I would recommend the hotel to anyone looking to celebrate a special occasion. Everything about our stay was very enjoyable, especially the staff which was extremely friendly, and a special thank you to Eddie who was one of the wait staff at the pool. The margarita's we had at the pool were the best my […] wife and I have ever had. We stayed on the Atrium side of the hotel and would recommend this to all, as the extra expense was worth the money as the view from the room was fantastic. Although we did not eat a meal at the restaurants at the hotel, it looked like they had something for everyone. The room was clean and the bed very comfortable. The entire experience whole experience was 5-star. Read moreGenuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Thank you for staying at our resort and providing your review towards your stay. Our team strives to provide flawless service and we are glad you had a great birthday. HI also passed on your review to our Pool manager to recognize Eddie for his magnificent service. hopefully you get to come back soon!
"Nice but over priced"
Hotel is great for amenities offered but I was very disappointed in bathroom for the price. For less, I can usually expect a nicer bathroom with a large separate shower and glass door, not a bath tub with a plastic shower curtain like I had...nothing any better than a basic motel for the bathroom. The bed was very comfortable and TV was a good size. […] A minibar in room would be expected at this price point for a hotel of this caliber, but it did have a mini fridge with two comp bottles of water. Overnight parking is way overpriced. The restaurants are better than average. I think the hotel should offer some sort of voucher to use on site at one of their restaurants since everything at the Gaylord is overpriced. I give it a 4 overall since VALUE is often very subjective and some may find it fine. My work takes me to international destinations so I have to compare in that context. I would recommend this hotel if you don't care much about bang for the buck and want to stay somewhere with better than average food selections in the hotel. It's also very lovely at Christmas time. Read moreGenuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Thank you for staying at our resort and providing your review towards your stay. You review will help our team in improving our services. We hope you get to come back soon!
the new decor in the rooms made it so much betterit felt like every sort her rather than just a hotel I loved every bit of the stayGenuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Katreana, Thank you for staying at our resort and providing your review towards your stay. We are glad you enjoyed one of our renewed rooms. We do hope you get to come back soon!
"Weekend Stay with the girls"
I was very pleased with the overall atmosphere of the hotel. I was great and my room had a view of lake grapevine. I was disappointed to find out that there was not any complimentary breakfast but that was minor. I would stay again.Genuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center We are extremely glad your girls' getaway was success. Thank you so much for staying with us and we hope you get to come back soon!
Good stay. Wish there were more shuttle to different part of town. Room was not different then any other hotels. Nothing too impressive about the room.Genuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Thank you for providing your feedback towards your stay. We are pleased to know you liked our resort's appearance. We hope you get to come back soon!
"Very good but too expensive resort hotel in Dallas"
We discussed at the end with the manager at the reception about the daily resort fee. We choosed this hotel in particular because they have an outdoor area with tubes and several pools called Paradise so that our daughter can have some fun. But we learnt that this year is the very first year where the Paradise area will be opened in May instead of March […] like in the years before. There was no hint at the internet page so we felt us betrayed. Especially the daily resort fee seemed us too much in that case: it includes also a in-room bottled water, internet access, a newspaper which we never got and the fitness center access. Sorry, but internet access and access to the fitness center should be part of the room rate and not covered by an extra fee. You pay also for parking. We know other resort hotels in big cities where this is also free. It was disappointing for us because the hotel is not cheap. This is the reason for the "OK" overall rating. Read moreGenuine Expedia guest review
Great hotel with lots to see inside. Don't expect anything besides the room to be included in the cost of your stay. Food prices are high, parking is crazy high.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Jason, Thank you for providing you review online in regards your stay. We are glad to know you had a great time with us. We do apologize our prices were not to your satisfaction. Your feedback will help us improve our services and review our procedures. Thank you again and we hope you have a great day!
""The Place" to stay in DFW"
I've stayed at the Gaylord several times and have never had a bad experience. The hotel staff is always courteous and helpful. They seem to know what you need before you even ask. It’s a great hotel and I highly recommend it as “the place” to stay if you are in the DFW/Grapevine area.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Patrick, Thank you for staying at our resort and providing your review in regards of your stay. We are pleased to know you always have a great time with us and that our STARS are always providing courteous service to you. We do hope you get to visit us soon !
"close by and really nice!"
It was mostly okay. We just didn't like our room. It was to small and the bed was very hard and the sheets were not soft. Also, very noisey at night. Some kind of alarm was going off all night and we called about it but no one came to fix it.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Thank you for staying at our resort and providing your feedback towards your stay. On behalf of Gaylord Texan, I want to apologize in regards of the room accommodations not being to your satisfaction. I have passed this on to our team so we can review our bedding and room amenities. Thank you again for your review and hope you have a great day.
The Gaylord Texan does not disappoint. The hotel was is so amazing and there is so much to do and see. There is really no need to leave the hotel, but if you do, you are so close to many more local attractions. Everyone at the hotel was so friendly and helpful and really made you feel special. We will for sure be visiting again!Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Jennifer, On behalf of Gaylord Texan, I want to thank you for staying at our resort and providing your review. We are pleased to know you had a wonderful time and our STARS provided you with great service. Hopefully you get to come back soon!
"Very very nice"
Wife and I went to Big D to see a comedy show and had a wonderful time, beautiful hotel, friendly staff and convenient location to the highway. I would definitely recommend staying here.Genuine Hotels.com guest review
"Good not great"
The hotel is a destination. So it is a great place to go for a weekend. The reatutants and atmosphere are very good. The hotel doesn't seem to have enough workers. Long waits for basic services. The valet was horrible. The worst valet service I have ever seen and it cost $27 a day. I would just expect at least basic service for that price. Every time […] we came to get our car (6) the car was there. But no valet person. No keys. We waited and waited to find anyone that could help us each time. Read moreGenuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center A Traveler, Thank you for providing your review in regards of your experience at our resort. I passed on your review to our Valet team to work on procedures in regards of getting vehicles for our guests. Our main priority at our resort is service and we thank you for letting us know your concerns so we can fix the issues immediately. Hope you have a great day
"Never a dull moment"
Had a big 30th party for a friend with a huge group of family and friends...they were able to ensure our rooms were on the same floor and even gave the birthday boy a nice gift in his room. Front desk was very friendly and accommodating. Hotel was beautiful and rooms were super clean and nice! Loved my stay and will be coming back! :)Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Mickey S. Thank you for staying at our resort and providing your review about your experience with us. We are so glad your friend enjoyed his birthday party and the front desk was able to accommodate your requests. We do hope you get to come back!
"Extremely unhappy, for a business and leisure trip"
I believe It was wrong of your hotel to book guest knowing that the Cabi convention was going to block off all the middle portion of the hotel. I arrived at 6;30pm, and was hungry with no decent place to eat after I settled into my room. When I came downstairs sometime later, I was stopped and told I could not enter the area where the eateries were […] located. I do not eat pizza. There were added fees and a very high gratuity added to my bill. The gentleman who brought to food I must say was very nice, so I tipped him personally. I also has to call until 2:00 am and they still did not answer or pick up my food cart until the next morning. I paid for full hotel access, and did not get that. My bill was almost $400 and I did not get my monies worth at all. I feel that I should be given some kind of substitution because I was so upset I just stayed in my room and saw nothing the hotel had to offer because of this unforeseen situation. My boyfriend was coming the next day which was Sunday so that we could spend some time together , and I had to tell him I checked out early because of what happened the night before!. We are both extremely busy and have little time because of our jobs, so this was a special weekend and was ruined for us. I understand business and 3500 women certainly added to you revenue from Thurs. until Sat morning, however I am not satisfied because no one told me that the hotel would be blocked off in advance, if Read moreGenuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Mccheral Evans Lofton, Thank you so much for providing your review online. On behalf of Gaylord Texan I want to apologize for the issues you experienced Our team is aware of the incident and we reviewed procedures so this incident doesn't happen again. We are also working on notifying Third party sites so they are also telling our guest's correct information about the resort. Thank you again for your review.
LOVED ITGenuine Hotels.com guest review
"Gotta see it once as a destination site ...."
Fascinating Hotel environment and with the Christmas decor and the awesome Ice Scupltures in the Convention Center pretty tough to duplicate even in the sophisticated Dallas lodging environment.The New Year Holiday pricing but it at the level of the finest boutique hotels and whether your occasion can justify a $400 a nite tariff is a very personal […] matter. Read moreGenuine Hotels.com guest review
"Pretty Hotel, but many problems"
I went on NYE night and checked in around 3 pm. It was one problem after another that did not stop until I checked out. The keys didnt work to open the garage parking (three times) The keys didn't work to open the door to my room (two times) They upgraded us to a suite and it ended up being a handicap room only, which was a little different because […] the bathroom facilities were lowered. All night there were problems. I don't know if they were too busy because it was New Year's Eve night but I don't recommend going on a holiday. Staff were busy and confused. It is a beautiful hotel but that's about it. Read moreGenuine Expedia guest review
VERY SATISFIEDGenuine Hotels.com guest review
There is a lot of hype about the hotel. The decoration is spectacular but that was about it. Overcharged for everything and we do not have a choice on the room. It is better to stay in a near by hotel for much lesser cost and come over to this hotel for a visit. It is also too crowded. No personal services.Genuine Expedia guest review
"Would stay here but"
Our stay was great until the last day. Our room wasn't cleaned until 6:00 PM and then no coffee, towels and face clothes were left. My granddaughter used the room phone to call us 3 times and we were charged $20.00/call. Since she got our cell answering machine, she called back a couple more times. She didn't talk to a person and the call lasted less […] than a minute, but we were charged $20.00. Because she is 11 years old, I thought these charges would be reversed without question. The front desk, Terry Ann, informed me they would remove only 1 call. I later spoke to a manager and was told 2 would be removed. Many hotels don't even allow long distance calls from the room. I will contact my credit card company about the other $20.00 charge. Though we have stayed at the Gaylord Texan before, my opinion is not as high as before. I would recommend this hotel but my enthusiasm has been tempered, thanks to Terry Ann! Read moreGenuine Expedia guest review
Our stay at the Gaylord was wonderful! We especially enjoyed the festive decorations and ICE exhibit during the holidays. Only one thing would have made it perfect...Dr. Pepper. We were disappointed there was no Dr Pepper anywhere in this TEXAS hotel. The hotel only has Pepsi products. I would suggest a change in this policy as Texas is known for Dr. […] Pepper and it is expected. Read moreGenuine Hotels.com guest review
We went to the Gaylord for two reasons: 1. We went to see the Christmas decorations. They did not fail us in the respect. The decorations around the resort were fabulous. 2. We went to see Ice Nutcracker. We felt this was overpriced. Considering it takes about 10 minutes to go through we felt that $30 a person was way too expensive. We enjoyed it but […] agreed that it was a one time event. Disappointments: 1. The resort itself was quite impressive but the rooms were mediocre at best. It was rather small for the price and the bedding was nothing special. I have had much nicer bedding at less expensive hotels. 2. The lights in the bathroom were weird. When you turned them on, it took forever before they were bright enough to even use. 3. There was a hair dryer that was provided. I used it for a while and turned it off. It never would turn back on after that. We checked the breaker and all of the buttons on the plug and dryer itself. Luckily my hair was mostly dry. Read moreGenuine Expedia guest review
Very over priced on food. Hidden fees on events, will not returnGenuine Hotels.com guest review
We stay at The Gaylord Texas every year during Christmas. I am always amazed at how beautiful it is. Everything about the hotel is fabulous!Genuine Expedia guest review
It's a very fun place to visit but the breakfast buffet at the River Walk cafe is overpriced.Genuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Dear Guest, Thank you for staying at our resort and providing your feedback towards our Riverwalk Cantina Buffet. I've passed your information to our Riverwalk Cantina management to review with the team. Thank you again and hope you have a wonderful day!
thanks to the glass cactus we had an awesome time it was our first night to do anything by ourselves in a very long time so it was well spent although the room needs upgrades the bathroom is a little dingy I've been at better hotels but the atmosphere at the Gaylord is awesomeGenuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Katreana, Thank you for coming to the Glass Cactus and providing your feedback. We are pleased to know you had an awesome experience . We hope you get to visit us soon! Have a great day!
"grand and not good"
The Gaylord Texan Resort is ok to good for a day trip to experience the atrium. As far as hotel, I rate is a 2 on scale of 1 to 5 (5 being excellent). when I take a hotel room, I want to be able to take a good shower and relax in my room. Nether of these needs was satisfied at the Gaylord. Very poor shower pressure. Bath Tub small. When bath water […] turned on there is a rush of sand (each and every time if water left idle for an hour) Finally and most important, there is not a decent chair to relax in. There are two oddly shaped straight back chairs; no lounge chair. I have been far more satisfied in a cheap motel. Resturants are grand but service is barely adequate and random. Read moreGenuine Expedia guest review
"Clean, very nice staff, good overall experience"
Slept like a baby can't wait to go back in 2014Genuine Expedia guest review
This is a very beautiful facility and they have everything you need right at your fingertips. The holiday decorations and lights were really nice and just perfect for a romantic getaway.Genuine Expedia guest review
"Way overrated and overpriced"
The hotel itself is unique but the accommodations are very ordinary. There is no place on the property to have a proper breakfast, and self-parking is a mile away. I will not stay here again. My advice is to save your money and stay somewhere else. If you really need to enjoy the Christmas displays, spend the money on a short term visit not an over […] night. Read moreGenuine Hotels.com guest review
The hotel took my credit card at check in and I informed them that I wanted to pay cash at check out. When I checked out I paid cash and got a cash receipt. They still charged my credit card for the full balance plus they put an additional hold for half the amount. It has been over 3 weeks and they still have not resolved it....thank God I got the cash […] receipt.....I think the clerk got a cash bonus that day! This has been a NIGHTMARE!!! Read moreGenuine Expedia guest review
"Love the Gaylord"
5 StarsGenuine Hotels.com guest review
we loved everything nice views great landscaping out sideGenuine Expedia guest review
The hotel is beautiful and the staff were very pleasant and thoughtful. I just happened to mention that we were there on our honeymoon. Later that evening champagne and truffles were delivered to our room with a nice note to say congratulations! Very nice.Genuine Hotels.com guest review
It was a beautiful place, however I had to change out 2 refrigerators in the 2 days we were there. The frig in the room was not working the second frig they assured me it would work, but it did not it ruined the milk I got for my son. The third frig finally worked. I told them about the milk but they acted like oh well. The faucet in the bathroom vanity […] leaked the whole time. I did tell them about these things but they did not seem too concerned. I would go back because I really liked the atmosphere. I wish there was an indoor hot tub and a heated indoor pool that would have been a plus. The pool outside and inside the water was too cold. Food was great and most of the staff were very friendly. Read moreGenuine Expedia guest review
"Gaylord Texan - Cowboys/Redskins"
I took my family to Dallas to see the Redskins/Cowboys game and we stayed at the Gaylord. It was a great time - even though our Redskins didn't do too well. Everyone was so nice, the staff was great and the atmosphere was great too. The restaurants were perfect - something for everyone and we just enjoyed our stay a great deal. We'd definitely go back. […] HTTR! Read moreGenuine Expedia guest review
wonderful stayGenuine Hotels.com guest review
"Great Girls Weekend!"
We brought our 10 favorite girls to this resort for a girls getaway weekend. The pictures don't do justice for HOW HUGE this place is. With all the restaurants, bars, spa/sauna/steam rooms, indoor saltwater pool, outdoor pool with lounge bar/grill, and on-site night club, and ample photo opportunities, this place kept us busy for days, we didn't leave […] once! Our favorite part was the Glass Cactus, which was a quick shuttle ride from the front lobby, with a 70's funk cover band, dressed the part; there was a Lexus sponsored photo booth upstairs-- seems there's always plenty going on here! The only "downside" was due to the size of this resort, everyone that worked there seemed to be mildly annoyed with the customers, making us feel like another piece of cattle to get through the gate. Also... I must advise, the Old Hickory Steakhouse was LESS THAN IMPRESSIVE. We felt like we extremely overpaid for everyone to leave dissatisfied and hungry! Small menu selections, with small portions, of jerky-type bland-bordering nasty meats... not seasoned or flavored for what you'd expect for a such an EXPENSIVE piece of meat. All ten of us shared the same less than impressed experience at this fine dining restaurant... So, if you avoid the Steakhouse, and prepare to wait in lines and the get-in get-out mentality, you'll love it, like we did! Read moreGenuine Hotels.com guest review
"Great Hotel, Everything you need all under one roo"
This is the second time I stayed here. The first was business. This time was pleasure. What a pleasure it was. Love the hotel and all the things you can do under one roof.Genuine Expedia guest review
"Too much for too little"
For the amount of money I payed for the room, the hotel was a huge disappointment. I booked a room with two King beds and it said it had a couch also but when i arrived they gave me two queen beds and no couch. When I called down the lady was very rude and said that it is all they had and there's nothing they can do about it. The "suite" was very small, […] the was carpet dirty and stained, and it smelt like pizza in a bad way. It had free wifi but then I had a resort fee so I don't consider it free. You have to pay $17 for self parking but I knew that. The Glass Cactus was a classier club, but nothing to brag about. The hotel itself is pretty. I just wished they put as much effort into the rooms. The location was good as far as being on the lake and the club is close although it is far from everything else. Over all 10/10 won't be staying here again. Read moreGenuine Hotels.com guest review
The huge atrium offers a variety of experiences. Very nice to just take a stroll after dinner. The dining was fabulous.Genuine Hotels.com guest review
"Great place--everything you need under 1 roof!"
Was in town for business and had been to this property before. $25.00 cab ride from DFW and no need to rent a car! Would highly recommend to others.Genuine Expedia guest review
Great family vacation! Enjoyed the water park, and it was nice having restaurants on site.Genuine Hotels.com guest review
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