The hotel was beautifully landscaped and also in a great location.Genuine Expedia guest review
"Middle of grapevine"
I paid for a deal through Expedia, it took 1 hr to check out because they were not going to accept my price. I paid for the room plus the 100 hotel credit . They were not going to accept it if I was not prepared with my documents and emailGenuine Expedia guest review
too noisy , too long to get valet car, too long of a line to check in....just not enough staff to handle volumn of people....no attendant for towels at outside pool in early amGenuine Expedia guest review
Long lines to check-in with only 3 people working front desk. All water dispensers at front desk empty. Room service trash in the hallways. Peeling wallpaper in the room and A/C would not cool as low as we wanted.Genuine Hotels.com guest review
Our stay was terrible. When we checked in to our room, they gave us a room with 1 King bed for 4 people to sleep in. They said they would "comp" us a roll-a-way for our two boys to sleep in together and told us it was a full size roll-a-way. It was a twin bed and there is no way a 12 year old and a 9 year old could sleep together in that thing! Then […] they lost our luggage for several hours so we weren't able to take the kids swimming or do anything the night of our first stay. They finally found our luggage that the bellman had taken to the wrong room and brought it to us. No apology, nothing! While we were waiting on our luggage, I tried to go to a store and our room key wouldn't let me out of the parking garage! By this time, I was wondering why this place had such great reviews! I have to say, our room was spacious (other than the roll-a-way sitting in the middle of the floor) and clean. They did end up comping our parking. I do not consider the fact that they "comped" the roll-a-way a good gesture AT ALL. When I make a reservation for 4 people I expect to have a place to sleep for all 4 people. My 12 year old slept with us two of the nights which meant none of us really slept well. The last night he tried sleeping in the chair in our room and that was even worse. I have to also say that I did expect the food and drink prices to be high since it is a resort but I felt they were ridiculous. We will NOT be going back! Read moreGenuine Hotels.com guest review
"Would not go back."
It was okay but I would not return. I loved the Spa and workout area. Found the food to be mediocre. The checkin process was a nightmare, the line wrapped around the lobby. The servers were fairly abrupt and slow in every restaurant we went to....The pool water seemed murky and there were people waiting for chairs and lurking at you to leave. Not super […] satisfied for a $300.00 rate. Read moreGenuine Hotels.com guest review
"nice and close to great attractions"
Nice Hotel with great staff. Would love to visit again.Genuine Hotels.com guest review
"Good. But not great"
My daughter and I went down for a girls weekend and though we requested an atrium room, we were given a parking garage view. We let that go but were interrupted twice in the early evening by housekeeping and had to verify that we were supposed to be there with them and the front desk. That's never happened anywhere to me before. The grounds and restaurants […] are awesome as well as the little shops, but the doors are really loud when neighbors are coming and going and the beds are too hard! Surprising for the price. Read moreGenuine Hotels.com guest review
We had a great time will be back several times thru out the year :-)Genuine Expedia guest review
This is a very nice place to stay. It's beautiful inside.Genuine Hotels.com guest review
"Great place for families!!!"
At time of arrival it was crazy but we were pulled into another room to help the check in process so quicker with two cranky kids! good note...Bring groceries with you. There is a fridge in the room.Genuine Hotels.com guest review
"Great water park !!!"
We stayed over the 4th of July weekend, and it is their busiest weekend of the year... they said. Hotel is Great, beds are VERY hard, pool service was SOOOOOOOOoooooo slow if any at all. Way under staffed in that area. But over all a very good stay, and i will return.Genuine Hotels.com guest review
"Good hotel for family fun."
Booked 3 nights with the 3rd night was free. Great deal! My grandchildren and my children had a blast!Genuine Expedia guest review
"Great except for restaurant service"
Hotel staff are great. Only problem was the wait staff at The Cantina Resturant downstairs, it was very, very, very slow. We literally had to leave the table and seek out help twiceGenuine Hotels.com guest review
"Terrible hotel but lots of ambiance!"
We will NEVER go back to the Gaylord Texan!!! First let me just say it is a beautiful hotel but very dysfunctional! When we first got there we were hungry and instructed to go to the Texan Station with the description that it was an upscale Chilis. The only thing upscale was the price and the food was not as good as Chilis. In fact my son gagged when […] they brought a grey looking turkey sandwich! I read the reviews on Urbanspoon and they gave that restaurant a 36% approval rating and I can see why.we did not eat anywhere else in the hotel as the reviews were similarly bad! The other thing really bad about this hotel are the fees: 18.00 per day parking, $124.00 resort fee in addition to $250.00/per day hotel fees! We should have saved our money and gone to an all inclusive Mexican resort. In addition the vending machine on every floor did not work! When I called about that the woman I spoke to said she knew about that and told us to go to the little sundry store downstairs which of course charged more than the vending machines. Lastly only one elevator in our wing worked which was terrible for the amount of people needing to use it. We did have fun going to the local aquarium and Rainforrest Cafe but my advice is to save your money, go to Embassy Suites where you can get a hot breakfast and happy hour and to enjoy the local activities without the exorbitant fees! Read moreGenuine Expedia guest review
"Loved sitting indoors!"
It was Father's Day weekend so there were lots of kids. We got checked in quickly, but I had called ahead to ask for a full sized balcony which we didn't get. We had a very small "Juliet" balcony. The walls are paper thin so we could everything everyone said in the hallway and next door. It was nice to sit on our small balcony and enjoy the view of […] the atrium and it not be hot. My husband called it a "Southwest Disneyland". The Steakhouse had wonderful food and service. Read moreGenuine Expedia guest review
"Great convenient location"
Hotel was immaculate. Everything about the stay was more than expected and we will be back but stay longer the next time.Genuine Hotels.com guest review
Great time...at the hotel and at the pool. Great stay, fantastic staff. We will go again.Genuine Hotels.com guest review
"A fantastic experience."
I really didn't want to leave. Budget a little more because it's pricey, but it's worth it. I highly recommend it.Genuine Expedia guest review
The hotel and resort are beautiful with wonderful service and a great location. Through a communication breakdown our son ended up sleeping on the floor. (a cot in the room would have violated fire code).Genuine Hotels.com guest review
Had a $19 resort fee hotels.com didn't mention or cover. Not bad but hate things that are not mentioned. One of the bottles of water in fridge had been opened and not replaced. Couldn't get out of parking garage because key card didnt work and nobody answered intercom. All in all it was good, just a couple of little things.Genuine Hotels.com guest review
"If you have never been to the Gaylord Texan, it is"
What a fabulous resort! If you have never been to the Gaylord Texan, it is a must. So much to do, so relaxing. Can't wait to go back.Genuine Expedia guest review
We had a wonderful time staying at the Gaylord. This was our second visit. We love it!Genuine Expedia guest review
My wife wanted a weekend away to do nothing. And we went to the Gaylord hotel because they have shops and dining on property. She was very happy with the hotel and we both had a great time there.Genuine Hotels.com guest review
"Can't wait to go back!"
The Gaylord Texan is an incredible hotel. The grounds are beautiful; as advertised, it includes a wine vineyard, swimming pools, outdoor fireplaces, a jogging/walking path, coffee shops, night club, bars, lounges, multiple restaurants, and winding walkways that meander throughout the property. The hotel's property is very large and conveniently attached […] to its convention center. It was easy to get to/from my hotel room and the meeting areas each day. Food at the Smoke House restaurant is out of this world and is a must for any business travelers; small children and families are not well suited for this high-end venue. At the Smoke House I had the best rib eye steak of my life and a habenero creamed corn side dish that I am still dreaming about one week later. This particular restaurant is very expensive but well worth it for a special occassion or nice night out. My room was large, clean and comfortable. Check-in/out was fast and convenient. The only disappointment with my trip was the surrounding neighborhood: the downtown historic area was instantly forgetable and the nearby outlet mall offerred nothing either. In the future, I won't waste my time exploring these other areas... the hotel property offers all of the luxury and convenience that I need. I can't wait to go back! Read moreGenuine Hotels.com guest review
"Working in Conv Ctr"
PerfectGenuine Hotels.com guest review
We had a great time and everything was wonderful. We made some great memories and we will surely be back. Thanks Happy Go Lucky!!!!Genuine Expedia guest review
Hotel and Service was great. The cost to get to DFW via Taxi was $30... Outrageous for that distance !!!Genuine Hotels.com guest review
"Prom Night - UGH"
It was prom night for one of the local schools - which was kind of fun to see all the girls dresses, BUT -- we had a loud group of teens in the room next to us that we had to call security about in the middle of the night. Also, there we were put in a room that there had obviously been a water leak in the hall way - large industrial fans were sitting […] in the hallway. Read moreGenuine Hotels.com guest review
"A grand venue to be avoided."
Certainly a sight to behold, but there are significant problems for serious travelers. A. Parking is a catastrophe. As a business traveler, the Texan's central location in the metroplex and the fact that everyone knows where it is and enjoys visiting is great, but I had to worry about the parking fee for all of the clients I invited out. Unless they […] spent $25 they had to pay the parking fee, or we could do a wild charade where I went with them and got them out of the parking lot with my room key. Apparently, the fact I was staying here was not reason enough for my guests to enjoy free parking and the staff wouldn't budge on this. B. With as large as it was, the only venue open late was "Texas Station" - a sports bar. I needed a quieter venue for hosting clients but nothing was open. C. As nice as the place is, the rooms seem like a La Quinta. Very basic and depressing. Read moreGenuine Expedia guest review
Our family decided last minute to book at Gaylord Texan and we were blown away from the moment we walked in. Our kids (15 and 12) had a good time and we had tons of stuff to do. We did not leave the Texan for the entire stay because we were so busy taking photos, swimming, and eating at the GREAT restaurants. The BBQ Nachos are a MUST and the Breakfast […] buffett was a TREAT!!! Read moreGenuine Hotels.com guest review
I love staying at the Gaylord Texan. It is always enjoyable, especially during the holidays.Genuine Hotels.com guest review
They do NOT tell you ahead of time they are charging $18 to use the pool and fitness center. Come to find out it also includes the 2 water bottles in room that we did NOT drink. Should have ALL been explained from the very beginning and NOT be in tiny print at bottom of website. Will NEVER STAY HERE AGAIN. You would think $250 a night would include […] use of pool. Read moreGenuine Hotels.com guest review
"Perfect Getaway for Couples"
This was a perfect getaway for the weekend. The hotel had great restaurants, night life, and is close to tons of local activities.Genuine Hotels.com guest review
We were very disappointed in our stay. We stayed on the 4th floor and experienced a very strong sewage smell. The front desk said that they had engineering looking into and they offered to have house keeping bring us an air freshner. The room had visually standing dust on and in the tv stand. The experience was good, just would not recommend staying […] overnight. Read moreGenuine Hotels.com guest review
Had my reservations wrong. Had conf for a king bed and had to argue for an hour because they had me down for 2 queens. Not good business at a nice resortGenuine Hotels.com guest review
We enjoyed our stay it was great!Genuine Hotels.com guest review
"great place for family"
great place for family, especially christmas season, thank you expedia.Genuine Expedia guest review
"Christmas trip with grandchildren"
Marriott needs to improve food quality and service in restaurants. Our wait at the Texas Station was too long and food not hot.Genuine Expedia guest review
Not worth the price for the quality of service. Would not recommend.Genuine Hotels.com guest review
It was a beautiful hotel but a bit overpriced for the night. We planned to do a few activities in the morning however most things did not open till after 11. There were a lot of younger children up early in morning and Santa did not come till 11 and the gingerbread cookies decorating did not open till noon. We enjoyed ice and the evening activities. […] They added fees for everything including buying Ice tickets at the box office. Read moreGenuine Hotels.com guest review
"Paper-Thin Walls & Substandard Rooms"
The room decor and amenities were not what one would expect for an expensive resort. Further, the walls are paper thin. We could her normal volume speaking from the adjacent room as though they were in our room. We were also rudely awaken to children whining early in the morning. When addressed with the front desk, they simply apologized and explained […] that the walls were thin. Not exactly a remedy of our poor experience. We will never stay at this hotel again. The atrium area is worth checking out for a day, but be sure to stay elsewhere. Read moreGenuine Expedia guest review
"Great Hotel IF You Have Kids!"
this hotel used to be a favorite of ours, but the last few trips if has transformed into a Disneyland feel. They have changed their target customer to families with little children. not that i have any problems with being around children.... i do not, but just be aware it is full of families with small children and you will be pleased. if you prefer […] to have a more adult crowd you need to stay at another hotel. the facility is beautiful! rooms... pretty average. Read moreGenuine Expedia guest review
TOO CROWDED AND WAITED TWO HOURS TO EAT IN THEIR RESTAURANTS. THEN THE FOOD WAS AVERAGE. DIFFICULT TO MOVE AROUND INSIDE BECAUSE OF THE OVERCROWDING OF RESORT. TOO BUSY AT CHECK OUT TO GET HELP WITH OUR BAGS. NOT FUN. NOT RELAXING. WE WILL NOT RETURN. NOT MY IDEA OF A RESORT. DMGGenuine Hotels.com guest review
"Yes great hotel for a family"
Very nice and comfortable with convienent places to grab something to eatGenuine Expedia guest review
"Few frustrations, but still great place"
The Gaylord is a great hotel - it's a bit massive and overwhelming, but very impressive! Our only issue was that we checked in around midnight (I had prepaid through Expedia for the room and it was guaranteed to be held for us), and we were told that they had overbooked and the room we reserved wasn't available. They offered to put is in an upgraded […] room for one night, but we would have to move rooms on the next night. It all worked out, but were just frustrated because the guy checking us in kept saying "one second" and would go back to the office for several minutes - only to return, try a few things on the computer, and then go back to the office again. Finally, he told us about the overbooking. The "upgraded" room was a bit of joke - it was the same as the other room, it just had a balcony facing the atrium - which was actually annoying because it was so loud with all the people out there. We were frustrated the next day to have to take extra time to move our room, but when my husband talked to the manager, she was very nice and paid for our valet parking for both days and promised to send cake balls to the room. The next frustration was that while we were gone for dinner, they delivered the cake balls,but somehow deactivated our keycard, too. So when we came back, we couldn't get into the room. We had to wait for security 10 minutes to come let us in - he said it appeared in the computer that we had "checked out that day, but he would handle it." Read moreGenuine Expedia guest review
I know its the holidays, and lots of people in the hotel looking at decorations or the ICE Exhibit, but the place was under staffed. We tried to eat dinner at the Italian Rest in the Atrium, and after waiting two hours, we finally gave up because we had our 4 yr old grandson with us. We headed to the room to eat room service pizza at 9:15 at nite.... […] My problem is that the restaurant appeared to have open tables, people standing in line with us that were over an hour past their reservation time, and three young ladies standing at the podium just looking great (because thats all they were doing is looking great) and not helping anyone in line.... I will visit again next year, but drive back home without staying.... Read moreGenuine Expedia guest review
"Excellent family place!!"
Had a great stay! We never really had to leave resort. The staff was incredibly accommodating. Our first night we got very little sleep due to our loud neighbors. The hotel quickly changed our room the next morning and were very nice and helpful. Staff was great start to finish - will go back.Genuine Hotels.com guest review
"Not for us"
Grounds and River Walk are extremely beautiful. Rooms were very disappointing with poor quality mattresses and paper thin walls. We felt like we were sleeping in the middle of a daycare with all the crying babies and screaming kids and doors slamming over and over. Food at on site restaurants was horrible and tasteless. Even my 10 year old daughter […] was sick of the hotel and ready to leave after first night. A must see and walk around but don't spend the night! Read moreGenuine Expedia guest review
"Nice, but not worth the price"
We stayed on a Saturday night during the Christmas season, and the lobby was unbelievably crowded at all hours. Do not book this hotel at this time of year unless you don't mind TONS of small children running around. While the Christmas decorations were nice, they were not as spectacular as we had envisioned. The hotel itself was nice, but the room […] was nothing out of the ordinary. We had to call and request our "complimentary" newspaper in order to receive it. The staff was very friendly and valet parking was efficient and fast. At checkout, they had no record of our stay already being paid for through Hotels.com and I was glad I had a hard copy of my receipt with me. Overall, this hotel is nice, but not worth the price you pay. Read moreGenuine Hotels.com guest review
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