My hotel stay was great from beginning to end! I felt as if I was in a totally different world. The hospitality of the staff was impeccable and the hotel was decorated so beautifully for the holidays. I can't wait to book my next stay.Genuine Hotels.com guest review
"Disappointed in Sports Bar food and service"
We had a late dinner on Saturday evening at Texas Station, a sports bar on the property. We had to wait a long time after our meal was delivered to receive napkins and utensils. The food was mediocre. We weren't expecting much but Texas Station didn't even meet our minimal expectations.Genuine Hotels.com guest review
"Stay with Friends"
Fabulous!!!!!!!!!!!!!!!Genuine Hotels.com guest review
"Wonderful family weekend!"
Our party ranged in ages from 20's to 80's and everyone loved the Gaylord Texan. Our rooms were comfortable and immaculate, the restaurants were just what we hoped for (special props to Molly at Riverwalk Cantina for her super service!). We enjoyed the shopping immensely and we happily brought home some special Texas treasures! Everything was perfect […] and the resort is gorgeous. Yes, it is pricey, but well worth it! We enjoyed watching the Gaylord transformation to a Christmas wonderland too! Read moreGenuine Expedia guest review
"resort fee for what?"
I have stayed at this resort several times. The first time I stayed there I thought the thermo-stat was broken. Regardless of what temperature the room was, it rose by about ten degrees making sleeping almost impossible. After several other visits, I found that they use motion sensors to activate the unit. It basically means that guests have to get […] up and down all night to try to regulate the room temperature. They also make it a point to only have lukewarm water making it very uncomfortable to shave. I'm sure that both of these things are done under the guise of being "Green", but smart travelers know that when you pay $280 a night for a room + resort fee,one should at least get some warm water and a comfortable room . I don't like having to fight a phony thermo-stat all night and I won't be back. Read moreGenuine Expedia guest review
"Would not stay here again"
We had a series of problems during our stay at the Gaylord. Upon arrival, we checked in and went in our way up to our room. The kids and I entered the room and attempted to turn in the lights. Well, the lights did not work. We called the front desk, and they decided to move us to a different room. When we got to the second room, my daughter got ready […] to take her shower, only to find out that we did not have any hot water. By that time, we were all so tired. My daughter, son and I took a short, quick shower in the cold water and hopes that we would have hot water by the morning. When my husband jumped in the shower in the morning, he too did not have hot water. I proceeded to call the front desk and they sent a technician over to help with the problem. While the technician was there, I decided to use the Kurig to make my husband a cup of hot coffee. Well, the Kurig wasn't working. After the technician was unable to make it work, she called housekeeping to bring another machine. At checkout, I explained our problems to the front desk. They said, "This is very unusual, and I hope you have a better experience next time." "We are sorry for the inconvenience." After calling customer service and explained the situation a few days after our stay, I was told that they needed to do some investigating to verify that everything I told them was true. What an insult. The next day, we got a call. I was told that we would get a $25 credit and that they hoped our next stay would be better. Read moreGenuine Expedia guest review
"Amazing hotel, amazing experience."
This is now our family's favorite hotel ever! The hotel is gorgeous, the staff is wonderful, rooms are very clean and comfortable (the one bedroom suite was stunning), the room service was very professional and the food was delicious! We went for the Lonestar Christmas Package and visited ICE, Santa, Gingy's Bakery, & Cookies and Milk with Mrs. Claus. […] Everything was wonderful! Read moreGenuine Hotels.com guest review
"great beautiful hotel but very disorganized staff"
I purchased the hotel in the ice show tickets together. When I got to the hotel the room was ready but they could not find my ice tickets. I had to purchase additional tickets then wait till the next day to get a refund. I would just book the hotel by itself and get any other tickets at the box office.Genuine Hotels.com guest review
We took a weekend trip to the Gaylord for our anniversary. Loved our stay! We used the spa services at the hotel and even though it was pricy, it was totally worth it!Genuine Hotels.com guest review
Love the whole resort!!!! The Atrium & the restaurants, the services, the amazing outdoor swimming pool with water falls! The trails, the glorious decor! Just exquisite!!!!Genuine Expedia guest review
"Very plush with great atmosphere!"
Beautiful Christmas decor! Wonderful time here. We would highly recommend this hotel. Great for kids too. We go on e a year every year for a nice getaway.Genuine Expedia guest review
"weekend get away"
This Hotel is Wonderful as always, It would be nice if the Bed wasn't so Hard, but the Hotel itself is beautiful. We will go back again..Genuine Hotels.com guest review
Absosutely AwesomeGenuine Hotels.com guest review
"Five Star Status"
Customer service was amazing. Everyone was polite and professional. The food was great and the club was exquisite, especially the patio over the water at night was romantic. It was the best birthday of my 39 years. Looking forward to spending some vacation time very soon. Definately five star status.Genuine Hotels.com guest review
"Captive audience but very pleasant"
Enjoyed our stay but won't go back. Too hard to get the car out to go to a meal, and the dining options inside were very poor - grossly overpriced for the buffets, and the menu options we had were not very good. The pools were too crowded, and I guess because it was the end of the season, a lot of things were broken or closed. Getting to the water park […] was just enough extra trouble to make it a problem. Still, with a muti-generational group, it was wonderful to enjoy air conditioned places to gather, walk, sit, and visit. The ambiance is delightful. Read moreGenuine Hotels.com guest review
Me and my family had a wonderful time Gaylord Texan Resort. The hotel was a perfect place to relax and have a great time.Genuine Hotels.com guest review
We had a wonderful time at the Gaylord Texan! My husband and I took out 21 month old with us to celebrate our anniversary. We never left the property, there was a lot to do and very relaxing!Genuine Hotels.com guest review
"The experience was half worth the expense."
My husband took me here as our last getaway pre-baby as I am currently 8.5 months pregnant. After hearing the cost, my expectations were high and justifiably so. Upon arrival the staff were fantastic, even at each of the restaurants inside - no complaints there. However, we went into our room and I was really disappointed. The shower curtain was stained, […] the bed sheets were stained, and I woke up to a roach crawling on the floor next to me. To top that off, I have to be in bed early at the moment, and our room was placed directly across from the bar - which kept me up until the bar closed. Then as I'm dosing off, there's a stream of drunks walking down the hall and yelling for at least 30 minutes. My expectations for this trip was a last quiet getaway with my husband before our child's arrival, not a drunken college fest with buddies. I was sorely disappointed. When management was notified of the experience we were comped a whopping $50...which might have meant something, had it not barely skimmed the surface of the fees and surcharges that were dumped on our bill at the end. Like I said, zero disappointment with the staff or service, but complete dissatisfaction with the attention spent on those that are being served while staying here and paying a pretty penny to do so. I wish we could have a do-over of our weekend together, and sad that this is how we will have wrapped one of our last baby-free times together. Read moreGenuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Thank you for your review in regards of your past stay. i do want to apologize about the inconvenience you had with your room accommodations and the location. We strive to assist our guests and I am sorry we weren't able to satisfy you. I have passed your information to our Front Office managers to review with our housekeeping team about room cleanliness. Thank you again for your constructive feedback, as this will help our team improve our service.
"Nothing bit awesome!!"
Recommend it to everyone!!!Genuine Hotels.com guest review
"Good for business and pleasure"
The only downside is that you are a little isolated, nevertheless it is my favorite Gaylord. Great service and very clean.Genuine Hotels.com guest review
Only thing that wasnt great about this hotel is that the lazy river was closed. Wish the hotel would reference that when booking.Genuine Hotels.com guest review
"Dallas Cowboy game trip"
My wife and I met our daughter and son in law there to go to the Cowboy game. The game was great and the Hotel was fantastic. We will definately go back.Genuine Hotels.com guest review
"It was excellent"
The hotel was unbelievable!! Would definitely stay there againGenuine Expedia guest review
It was great, rooms couldve been bigger.Genuine Hotels.com guest review
Great place to stay. Only thing is the bars close 2 hours early to clean up. Don't expect to get a drink if you arrive late.Genuine Expedia guest review
"Everything's bigger in Texas"
We were in town for business and pleasure ... the Gaylord Texan was like exploring the whole state in one location. We walked into the lobby and our jaws dropped - BIG, beautiful and so fun!! There is a homage to Texas around every curve, and there are restaurants for every palette. The rate is definitely for the overall "resort experience" as our room […] was fairly standard - no bells and whistles, but comfortable and clean. However, I thought the "extra" taxes were exorbitant (daily resort fee, state tax, city tax, taxes and more taxes). Read moreGenuine Expedia guest review
"Enjoy Main St Grapevine while staying here !"
This resort is always a favorite of mine. This time we enjoyed live music Tolbert's in downtown Grapevine.Genuine Hotels.com guest review
I thought the hotel was spectacular. The people whose reviews criticize the cost should really stick to the red roof inn. The restaurants were great. I particularly enjoyed the sports bar with tons of TV's and big screens. The room was spotless and comfy bed. The only thing that irritated me was the valet was understaffed and on check in I was parked […] for quite a while before anybody took my care. Read moreGenuine Hotels.com guest review
It was our first time staying there and we will be back! It was great and EK Gaylord is a fellow Oklahoman.Genuine Hotels.com guest review
"Great facility. Spa is AMAZING! unimpressiv rooms."
Overall great stay. Excellent staff and service. Spa was exceptional. The rooms are nice but not impressive. Unimpressive Italian restaurant in the hotel. Food not great nor was the service. Would certainly stay again just go out to eat.Genuine Expedia guest review
"Not worth the $$$ Poor customer service!"
Terrible stay! Very Loud Banging on the walls in our room Every night. Had to call security Every night concerning this. Didnt get much help! Then early sat morning maintenance started using a loud drill outside our door. Not worth the $$$Genuine Hotels.com guest review
"Really nice Hotel"
Very expensive but you get what you pay for!! Only turn off was the Dallas cowboy groupies lurking in the hallways!!!!Genuine Expedia guest review
"Disappointed in 3 things;"
Only one hot tub, and it was full of children, No views of lake, too enclosed They offer validated parking for visitors but not if you stay overnight. Lots of money for what you get .or don't getGenuine Expedia guest review
"Extremely nice hotel!"
We had an awesome experience! It was a very nice hotel with lots of stuff to see and do! Loved it!Genuine Expedia guest review
stayed for the anticipated HOUSTON Texans VS Dallas Cowboys game. Had a great time!Genuine Expedia guest review
"Great weekend! Relaxing Getaway!"
Wonderful hotel with excellent surroundings. We felt like it was being on a cruise on land. Everywhere you turned there was a different environment with different feeling and experience. We had a super time in the Lone Star Bar watch tons of college football, wonderful dinner in the Steakhouse and great time at the wine bar. Coffee shops are great and […] walking the grounds which are beautiful and very detailed. Will be back for a longer weekend getaway! Read moreGenuine Expedia guest review
"I expected more."
For such a highly rated hotel, I expected more. The water park and pool were closed and not part of the main hotel. You have to drive to it. There were no amenities. No ice machine, no mini bar. We enjoyed our stay, but it could have been better.Genuine Expedia guest review
The Gaylord Texan is worth experiencing. The detail that went into this place is definitely worth the experience. You can't go wrong staying here. So much to see and do.Genuine Hotels.com guest review
"Everything you need is located in the hotel"
I enjoyed the view from my room overlooking the lake. The room and bathroom were clean. The hotel and landscape were clean. The restraurant food was good and all staff were pleasant and polite. I had a great weekend vacation. I enjoyed my walks outside- walkway/trail. The views were great.Genuine Expedia guest review
"Beautiful resort like environment"
Impressive facility centered around a beautifully designed seven story foyer with huge trees, foliage, and Texas themed structures. Good service, comfortable rooms, but food is pricey.Genuine Expedia guest review
Comfortable, clean room and fantastic service! We enjoyed our stay.Genuine Hotels.com guest review
"Never have to leave hotel"
The only disappointment was my request was for a king size bed instead we had two queen size beds and slept in 2 separate beds.Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Stay here, and you might not want to leave!!!"
All I can say is this is the nicest resort I have ever stayed at. Words can't describe, you have to see it for yourself!!!!Genuine Hotels.com guest review
Booked the hotel 6 months ago, when I checked in was told I could only stay 1 night. I paid for 3. The hotel over booked the rooms. I was not alone. The same thing happened to many of the guests that had reservations. They moved my son and I along with other the guests to a completely different hotel. The pool was very unimpressive and the hotel itself […] was extremely cold. It was unpleasant to eat at the restaurants because the AC was on so high. Read moreGenuine Expedia guest review
Response by Gaylord Texan Resort & Convention Center Thank you for providing your review towards your past experience at our resort. I do want to apologize on behalf of Gaylord Texan about re-locating you to a different hotel . We strive to provide flawless service and your review will definitely assist us to improve our services. Thank you again and hope you have a great day.
"great venue for a conference"
well laid out and beautifully designed. Top notch service.Genuine Expedia guest review
A great stay !!!!!!Genuine Hotels.com guest review
"Just OK; over-crowded on Labor Day Weekend"
It was a fun stay-cation but the waterpark was VERY crowded on Labor Day weekend. And, it was a bit more of a "party" atmosphere than I would have liked for a family trip. We had to wait a long time to get tubes to float the lazy river, and even though I got a deal on the room, there are so many ways to spend money and tip staff here that it did not […] end up being much of a bargain. We had to wait in line a long time to get expensive concession food at the water park. We had 5 small children with us and were not allowed to have a roll away bed in the room, so I had to make a pallet on the floor. I had to call downstairs twice to get extra blankets. I don't think I'll go back. Read moreGenuine Hotels.com guest review
Response by Gaylord Texan Resort & Convention Center Thank you for writing your review towards your stay. We appreciate your feedback as it will help us improve our services. On Behalf of Gaylord Texan, I would like to apologize Labor Day weekend was not to your satisfaction. Unfortunately on holiday weekends our resort does get busy . This review will help us review our procedures on high occupancy days . Thank you again.
Very nice hotel, a bit pricey so don't forget the coupon(s). They knocked $300 off our 3 day stay!Genuine Hotels.com guest review
Visited the Gaylord last year for a convention and was very excited to visit again with family. This is a great place to relax. With so many things to see and especially the water park, we had no reason to leave the resort. Food is very pricey (especially the water park with $5 sodas and $15 nachos) and most menus are shared at the restaurants. Also […] $35/day in hotel fees is excessive but overall we had a great time. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )