Hilton Newcastle Gateshead - Gateshead

Bottle Bank Gateshead, Gateshead, NE8 2AR United Kingdom
Hotel Info: 020 3 027 8143
Guest rating 9.0 / 10
86% Recommend
(Neighbourhood average 7.5)
9.0 overall guest rating
Reviewed by 22 guests
Average for the neighbourhood is 7.5
"'Noah's Ark'"
 by C from Belfast
It rained,it poured & the SunWalktheWalk 1/2 marathon challenge that I was in Newcastle for was c...
09/09/2008
54.96626, -1.60481
Hotel coordinates:

Street map

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Adults Children
age 18+ 0-17

Guest review summary

  • 9.0 Average rating: All Trip Types
  • 86% Recommended
  • 22 Reviews
  • 9.0  Hotel Service
  • 8.8  Room Comfort
  • 9.2  Hotel Condition
  • 9.4  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (22) 9.0
Business (1) 10.0
Romance (0) 0
Family (0) 0
With Friends (0) 0
All Others (21) 9.0

Overview

Location.
This family-friendly property is located in Gateshead, close to Sage Gateshead, Tyne Bridge, and Quayside. Also nearby are Castle Garth and Gateshead Millennium Bridge.

Features.
Hilton Newcastle Gateshead has a health club, an indoor pool, a spa tub, a steam room, and a sauna. This 4.0-star Gateshead property features spa services and beauty services. Business amenities include a business center, secretarial services, and audio-visual equipment. Hilton Newcastle Gateshead has a restaurant, a bar/lounge, and a coffee shop/café. 24-hour room service is available. Event facilities at this 4.0-star property consist of conference rooms and banquet facilities.

Guestrooms.
Amenities featured in guestrooms include air conditioning, coffee/tea makers, and minibars. In addition, amenities available on request include extra towels/bedding and wake-up calls. Guestrooms have televisions with premium TV channels and pay movies. Business-friendly amenities include multi-line phones, desks, and voice mail. Bathrooms feature bathroom phones, hair dryers, and complimentary toiletries. Guestroom services include housekeeping.

Notifications:

Additional fees and deposits may be charged by the property at time of service, check-in, or check-out.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 0203 027 81 46

Facilities

Services

  • Beauty services
  • Concierge desk
  • Currency exchange
  • Express check- in
  • Express check-out
  • Fitness facilities
  • Health club
  • Laundry facilities
  • Medical assistance available
  • Parking (surcharge)
  • Safe-deposit box - front desk
  • Sauna
  • Spa services on site
  • Spa tub
  • Steam room

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Conference room(s)
  • Event catering
  • Room service (24 hours)
  • Secretarial services
  • Translation services

Rooms (all rooms include)

  • Air conditioning
  • Bathroom phone
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Cribs (infant beds) available
  • Desk
  • Electronic/magnetic keys
  • Electronic check-out
  • Extra towels/bedding
  • Hair dryer
  • High-speed Internet access
  • Housekeeping
  • In-room childcare (surcharge)
  • In-room safe
  • Iron/ironing board
  • Minibar
  • Multi-line phone
  • Pay movies
  • Premium television channel(s)
  • Private bathroom
  • Satellite television service
  • Television
  • Trouser press
  • Voice mail
  • Wake-up calls
  • Welcome amenities

General

  • Air-conditioned public areas;
  • Bar/lounge;
  • Coffee shop or café;
  • Elevator/lift;
  • Restaurant(s) in hotel;
  • Swimming pool - indoor
Check-in time is 3 PM
Check-out time is Noon
Pets accepted

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Recreation

  • Swimming on site

Guestrooms Guestrooms

Double Executive Room

One double bed. Air conditioning, television with pay movies and video games, safe, Internet connection, tea and coffee making facilities. Bathroom with telephone and hair dryer. Executive Lounge with views over the River Tyne and its bridges.

All rooms include All rooms include
  • Air conditioning
  • Bathroom phone
  • Clock radio
  • Coffee/tea maker
  • Complimentary toiletries
  • Cribs (infant beds) available
  • Desk
  • Electronic/magnetic keys
  • Electronic check-out
  • Extra towels/bedding
  • Hair dryer
  • High-speed Internet access
  • Housekeeping
  • In-room childcare (surcharge)
  • In-room safe
  • Iron/ironing board
  • Minibar
  • Multi-line phone
  • Pay movies
  • Premium television channel(s)
  • Private bathroom
  • Satellite television service
  • Television
  • Trouser press
  • Voice mail
  • Wake-up calls
  • Welcome amenities

Double Executive Room Plus

One double bed. Desk. High-speed Internet connection. TV with premium cable channels and pay movies. Coffee/tea maker and minibar. Hair dryer. Iron/ironing board. In-room safe.

All rooms include

Double Family Room

1 double bed. Desk. In-room safe. Television - Satellite service. Television. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. Clock radio. Minibar. Coffee/tea maker. Bathroom telephone. Hair dryer. Complimentary toiletries. Iron/ironing board. Trouser press. Welcome amenities. Electronic check-out. Air conditioning.

All rooms include

Double Hilton Guestroom

One double bed. Air conditioning, television with pay movies and video games, safe, Internet connection, tea and coffee making facilities. Bathroom with telephone and hair dryer.

All rooms include

Everest Room

All rooms include

Twin Hilton Guestroom

Two twin beds. Air conditioning, television with pay movies and video games, safe, Internet connection, tea and coffee making facilities. Bathroom with telephone and hair dryer.

All rooms include

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Sage Gateshead - 200 yards
  • Tyne Bridge - 200 yards
  • Castle Keep - 400 yards
  • Castle Garth - 500 yards
  • Gateshead Millennium Bridge - 500 yards
  • BALTIC Centre for Contemporary Art - 600 yards
  • Newcastle-upon-Tyne St. Nicholas' Cathedral - 700 yards
  • Newcastle-upon-Tyne Central Library - 700 yards
  • City Centre Gateshead - 900 yards

0.5 - 1.0 mi

  • Central Train Station - 900 yards

3.0+ mi

  • Newcastle Intl. Airport (NCL) - 6.4 miles
  • Durham Tees Valley Airport (MME) - 32 miles
  • Carlisle Airport (CAX) - 48 miles

Reviews

Hilton Newcastle Gateshead 2008.09.09
Recommended Trip type: All Others "'Noah's Ark'"

Reviewed by C of Belfast on Sep 9, 2008

It rained,it poured & the SunWalktheWalk 1/2 marathon challenge that I was in Newcastle for was cancelled because of storm warnings & flooding. Well, hat's off to the team at the Hilton- friendly, interested and helpful;professional. My room was clean & comfortable with a great view and perfectly adequate for my stay. The taxi company used are prompt & professional. Yes, I'd go back.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.09.09
Recommended Trip type: All Others "Night on the Toon"

Reviewed by J of Eaglescliffe on Sep 9, 2008

We opted for this hotel as breakfast was included in the price of the room It was also sighted close to the center of Newcastle which is less than a 15 minute walk It is also sighted on the opposite bank of the Quay side which was a short walk over the swing bridge and there was plenty of restraunts and night life In side the hotel it was very clean and had an air of luxuary a warm welcome greating and what was available during the stay the room was what should be expected clean tidy well presented with plenty of facilties to boot An enjoyable and relaxing stay

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.09.09
Not recommended Trip type: All Others "Stay at a Premier Travel Inn instead!"

Reviewed by K of Newcastle on Sep 9, 2008

Stayed here with my bridesmaids the night before my wedding. Arrived at 5pm - one room was ready, the other was not. No apology, just "come back in half an hour". Staff on check in pretty poor - unfriendly, curt, no information on the hotel, etc. Woken up at 4am by couple in room on floor above arguing and throwing furniture - sounded like they were trying to kill each other. Rang reception to complain - noise continued and heard nothing more from the hotel staff, so had no more sleep. Tried to charge us for minibar that we had not had. And the carpark isn't even free for guests! Only plus was the views and the fact that the room was rather nice. My advice would be not to bother - you would expect more from a huge brand name like Hilton.

Overall Rating

6.0 out of value="10"
  • 4.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.08.05
Recommended Trip type: All Others "Tyne Treat"

Reviewed by R of Northamptonshire on Aug 5, 2008

Very good hotel, excellent location for Quayside and not too far from city centre. The Hilton is worth paying a little extra for above budget hotels. Complimentary use of health club an added bonus and superb views of the quayside and bridges that money can't buy.

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 6.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.07.30
Recommended Trip type: All Others "everything you would expect"

Reviewed by r of wynyard on Jul 30, 2008

excellent location for all Newcastle has to offer, shopping, nightlife and resteraunts on the quayside

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.04.22
Recommended Trip type: All Others "Great Hotel!!"

Reviewed by L of Edinburgh on Apr 22, 2008

The rooms were a little bit out dated compared to other Hilton hotels that I have been to but it was very clean and the hotel staff were very helpful and friendly. The fitness and pool facilities were also brilliant.

Overall Rating

8.0 out of value="10"
  • 10.0 Hotel Service
  • 8.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.04.09
Recommended Trip type: All Others "Hilton lives up to expectation"

Reviewed by K of Aberdeen on Apr 9, 2008

When you book a room in a Hilton you expect to have no problems during your stay, and the Newcastle-Gateshead delivered as expected. The staff were very helpful, rooms spacious and comfortable and the general hotel areas and surroundings were very appealing indeed. I will definitely be booking here the next time I head to Tyneside.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.04.07
Recommended Trip type: All Others "Excellant"

Reviewed by L of Doncaster on Apr 7, 2008

This Hotel is one of the best i have ever stayed in, i was a little disapointed to find out a couple got it cheaper than me tho

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.03.25
Recommended Trip type: All Others "cannot wait to go back"

Reviewed by d of durham on Mar 25, 2008

very clean good service price not bad what more do you need

Overall Rating

8.0 out of value="10"
  • 8.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness

The following English reviews were posted by Hotels.com guests from other countries

Hilton Newcastle Gateshead 2009.09.16
Recommended Trip type: All Others "Very nice thank you!"

Reviewed by T of london on Sep 16, 2009

Why o why were their condoms in the fridge?!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.09.08
Recommended Trip type: All Others "ONE OF THE BEST HOTELS IN NEWCASTLE and GATESHEAD"

Reviewed by J of Whitley Bay on Sep 8, 2009

I attended by Daughter's Hen Weekend with several other ladies and we were most impressed with the quality and service of the Hilton Newcastle. The rooms were of good size, bathrooms a little on the small size and a separate shower cubicle would have been nice but apart from that we had a really enjoyable stay. One of my party was given a room overlooking the River Tyne (for the same rate I may add) and that was fab! Look of the draw I guess.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 8.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.08.19
Not recommended Trip type: All Others "I hate sealed bedroom windows!"

Reviewed by D of Cheshire on Aug 19, 2009

This is a wonderful hotel spoiled by the sealed bedroom windows which mean that you have to keep the airconditioning on all night. It is noisy and inefficient and I would much rather have a window that opens. I shan't stay here again for this sole reason

Overall Rating

6.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 4.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.07.13
Recommended Trip type: All Others "great and would go again"

Reviewed by C of Cheshire on Jul 13, 2009

central location, very helpful staff, high quality room. fabulous experience. would stay again. hotel staff helpful and demonstrated a 'can do'attitude. Thanks

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.07.13
Recommended Trip type: All Others "Best in yhe City"

Reviewed by K of Durham on Jul 13, 2009

On arrival the reception staff were very profesional and polite. The quality of the room was excellent with a view of the quay and the tyne. The buffet breakfast was out of this world with a wide variety of foods. The only fault was that the pillows were very hard. I would definately recommend this hotel.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.05.02
Recommended Trip type: All Others "pride of newcastled"

Reviewed by b of nottinghamshire on May 2, 2009

Our stay at the gateshead hilton was excellent, the low cost was not what i expected but the quality was . all in all we had a lovely time the staff was helpfull hotel was quiet and clean

Overall Rating

10.0 out of value="10"
  • 8.0 Hotel Service
  • 8.0 Hotel Condition
  • 10.0 Room Comfort
  • 8.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.04.01
Recommended Trip type: All Others "Must be the best in the North East"

Reviewed by W of Cumbernauld on Apr 1, 2009

This hotel is ideally situated on the banks of the Tyne with wonderful views over the river with it's impressive bridges. It is adjacent to the magnificent Sage Theatre - a "must visit" - and within an easy stroll of Newcastle City Centre. All of the attractions in the North East are within easy reach. The hotel is modern, clean and well maintained and every member of staff we encountered was of the highest standard. The Reception Hall is superb and the bedrooms are bright, spacious and clean.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.03.24
Recommended Trip type: All Others "Riverbank gem"

Reviewed by r of middlesbrough on Mar 24, 2009

An excellent hotel situated on the quayside. The view from the restaurant and executive lounge are fantastic. Would recommend upgrade to executive floor with its own lounge . Walking distance of quayside and all its facilities

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.02.11
Recommended Trip type: All Others "What i Expected Exellent"

Reviewed by R of Matlock on Feb 11, 2009

Arrived for a friends wedding booked in friday saturday and sunday departing monday after breakfast.Staff were very friendly and the service exellent.our only problem was the noise off the night club just down the road from us but not the hotels fault.situated for seeing newcastle was exellent and i really enjoyed our stay would definatly go back. I only wish i had had time to try the steam room and sauna but thiers always next time.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.02.09
Recommended Trip type: Business "Modern clean and a great staff"

Reviewed by G of Windsor on Feb 9, 2009

This is a modern hotel with all the facilities you may required either for a leisure or business trip. The staff is great with excellent customer focus and rigth attitude. Rooms are big. Breakfast was great !

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness
Hilton Newcastle Gateshead 2008.10.30
Recommended Trip type: All Others "Excellent Location!"

Reviewed by L of Stockton on Oct 30, 2008

Couldn't fault anything with our one night stay here. The staff were very friendly and helpful. Location excellent, easy to find and just a short walk over to the Quayside in Newcastle which has a host of pubs and restaurants to choose from. Would definately stay again!

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 10.0 Room Comfort
  • 10.0 Room Cleanliness

The following foreign language reviews were posted by Hotels.com guests from other countries

Hilton Newcastle Gateshead 2009.04.28
Recommended Trip type: All Others "Eines der besten Hotels in Newcastle"

Reviewed by M of Hannover on Apr 28, 2009

Sehr gutes Hotel, was man von englischen Hotels nur selten sagen kann. Zentral gelegen, mit Fitnessraum, Sauna und Pool. Fenster sind nicht zu öffnen, dafür Klimaanlage.

Overall Rating

4.0 out of value="10"
  • 4.0 Hotel Service
  • 2.0 Hotel Condition
  • 4.0 Room Comfort
  • 6.0 Room Cleanliness
Hilton Newcastle Gateshead 2009.03.26
Not recommended Trip type: All Others "Fantastiske dager!"

Reviewed by A of Preston on Mar 26, 2009

Jeg vil så absolutt si at dette er et bra hotell. Rommet vi fikk hadde nydelig utsikt over byen og folkene som arbeidet der var svært så hyggelige og imøtekommende. Skal jeg tilbake til Newcastle vil jeg så absolutt bo på Hilton hotell.

Overall Rating

10.0 out of value="10"
  • 10.0 Hotel Service
  • 10.0 Hotel Condition
  • 8.0 Room Comfort
  • 10.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

Enter stay dates for availability (Enter your travel dates)

dd/mm/yyyy
dd/mm/yyyy
Adults Children
age 18+ 0-17