All hotels in Santiago, Chile
1 room, 2 adults
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Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340, Chile, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 91 reviews)

  • WiFi
    Good internet service
  • Wellness
    Great wellness & sports facilities
  • Pool
    Great pool
  • Service
    Fantastic service
  • Cleanliness
    Clean
  • Comfort
    Uncomfortable

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Serviço eficiente"
Gostamos muito! Já havíamos nos hospedado nesse hotel anteriormente e sabíamos da qualidade de seu serviço, mas ele está ainda melhor.Os funcionários são muito simpáticos e eficientes.Fornecem todas as informações que são solicitadas pelos hóspedes e tentam sempre agradar. Ponto muito positivo é o acesso a internet, totalmente gratuito em todas as dependências do hotel.
Genuine Hotels.com guest review
7 night trip Oct 25, 2013
A Traveler
BR
5.0 / 5Outstanding
"EXCELENTE UBICACIÓN"
LA ZONA EN LA QUE SE ENCUENTRA EL HOTEL ES MUY BUENA Y CUENTA CON TODO TIPO DE SERVICIOS. ES RECOMENDABLE SALIR A CAMINAR POR LA ZONA Y MUY DISFRUTABLE SENTARTE A TOMAR UN CAFÉ EN UNO DE LOS MÚLTIPLES RESTAURANTES Y CAFÉS QUE ENCUENTRAS EN EL ÁREA
Genuine Hotels.com guest review
3 night business trip Oct 27, 2013
EDUARDO
MX
4.0 / 5Excellent
"Muito bom"
Excelente estadia, deliciosos pratos e boa localização.
Genuine Hotels.com guest review
3 night romance trip Oct 18, 2013
A Traveler
BR
4.0 / 5Excellent
Very nice Hotel. Friendly staff (Even with my bad spanish) Good room and very good breakfast. Well located. Gas station just crossig the Vespucio avenue. Many restaurants options and supermarket just 2-3 blocks walking. Clean and safe neighborhood. I really recommend !
Genuine Hotels.com guest review
4 night family trip Sep 12, 2013
Carlos
BR
3.0 / 5Good
"Hotel funcional"
Uno de Los mejores hoteles de lá cadena Aclub. Funcionalidad, muy buena ubicación zona tranquila
Genuine Expedia guest review
Other trip Jul 29, 2013
A Traveler
AR
5.0 / 5Outstanding
"Excelente opção"
Pontos positivos, localização, atendimento, piscina. Ponto negativo, a cama poderia ser melhor. No mais é uma excente opção de hospedagem em Santiago.
Genuine Hotels.com guest review
4 night trip Jul 19, 2013
A Traveler
BR
4.0 / 5Excellent
"Muito bom para negócios"
O Novotel Vitacura é muito bom ! Confortável, bem localizado (vários bons restaurantes, bem perto), em uma área segura, muito silencioso, e com um WiFi que funciona de uma forma exemplar (todos os hotéis que anunciam que tem WiFi para os hóspedes deveriam tomar o deste hotel, como exemplo). No geral, estou muito satisfeito.
Genuine Hotels.com guest review
2 night business trip Jul 3, 2013
Victor
BR
4.0 / 5Excellent
"Excelente ubicacion y colonia que lo rodea"
Muy buena, grata y confortable. Al termino del día caminas dos cuadras y encuentras un lugar muy grato (lo castillo) para charlar, beber y comer algo rodeado de un selecto grupo de personas como uno y con mucha seguriad
Genuine Hotels.com guest review
3 night business trip Jun 27, 2013
Carlos
CL
4.0 / 5Excellent
""Ubicación estratégica y Personal eficiente""
Confortable y tranquila. El Hotel está ubicado entre 2 Av. muy import., en el corazón de Vitacura: alrededor del mismo (a 1 cuadra hay Rest., Superm., Fcia. y a pocas cuadras, el Shop. Parque Arauco. Sobresale "la atención del Personal": idóneo, simpático y eficaz, en esp. en el Buffett: que es muy completo ! El mismo ha sido remodelado pero no en su totalidad como por ej.: falta en pasillos y hab.. Tiene una cama cómoda con sábanas exquisitas. Red de WïiFi , Café o Té, Caja de Seg....gratis en la Hab., que es muy amplia.Tbién cuenta con un Mini-bar, Plasma con varias entradas para Video y otras. El WC está en la entrada de la Hab. En el Toillete está la ducha separada de la bañera. Me gustó la orientación a lo Ecológico o el cuidado al Medio Ambiente: como x ej.: en el jabón de tocador, recambio de sábanas, etc. Piso flotante, que es más limpio, sillón, escritorio y cama doble. El Bar y el Rest. muy práctico. Me gustó el detalle de: el Serv. del Desayuno es desde las 7:00 h. a 9:30 h., aunque se extiende hasta las 10:00 h., y en caso de no llegar a tiempo para el mismo, uno puede servirse en el Bar: té, café u otros con dif. panes, facturas, con manteca y mermelada o fiambres, para desayunar o hacer un Break...muy buena idea !!! Yo viajé sola en esta oportunidad. Tiene Servicio de Remis y otros. Es un Hotel práctico, sencillo, con personal idóneo y muy simpático. Lo recomiendo, sin duda !
Genuine Hotels.com guest review
3 night trip Jun 25, 2013
Mariela Z.
AR
5.0 / 5Outstanding
Excelente!!!! Recomendo.
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2013
A Traveler
BR
4.0 / 5Excellent
"Servicio de primera"
Muy buena ubicación, el hotel agradable, la atención buena., si regresaría.
Genuine Hotels.com guest review
3 night business trip Jun 24, 2013
Miguel
PE
4.0 / 5Excellent
"Me gusto"
Es una muy buena opcion :)
Genuine Hotels.com guest review
1 night business trip Jun 21, 2013
Sus
MX
4.0 / 5Excellent
La calefacción dentro de la habitación no funcionaba bien, era necesario usar doble frazada. Para la calidad de hotel el precio es demasiado alto, máximo $ 100,oo por día
Genuine Hotels.com guest review
3 night trip Jun 19, 2013
Chalete
EC
4.0 / 5Excellent
"Very good, in overall"
Very good hotel in overall: clean, good service, comfortable, nice breakfast, good location and more than decent wi-fi connection. Only complaint goes to the strong cigarette smoke in the bathroom (which is, oddly, separate from the shower/sink). Apparently, other rooms also had the same issue (had a friend staying in a different room). Other than that and the garage being a little weird (from entrance to hotel access being on different elevator), was a pleasant stay and would definitely recommend for both business and leisure.
Genuine Hotels.com guest review
1 night trip Jun 2, 2013
Marcelo
BR
4.0 / 5Excellent
"ÓTIMO CUSTO-BENEFÍCIO"
O Novotel Vitacura mantém o padrão da rede. Está bem localizado, numa área de alto padrão, perto do Shopping Parque Arauco e há dois quarteirões do Paseo Manio só de restaurantes. Metrô Escuela Militar também nas proximidades. Local para caminhar à vontade, zona segura e ao lado da Avenida Alonso de Córdova (a Oscar Freire deles). Não tem tantas atrações como na Providência, mas a região é ótima.
Genuine Hotels.com guest review
3 night trip May 10, 2013
A Traveler
BR
5.0 / 5Outstanding
"Valeu a pena!!!"
Gostei bastante do Hotel e Santiago é lindo!!!
Genuine Hotels.com guest review
3 night romance trip May 3, 2013
Frederico
BR
4.0 / 5Excellent
"Good for business."
This Hotel is conveniently located. The service and the comfort are not the best ever, yet considering the price you pay, are decent. I would reccomend this Hotel for a business trip or/and a short stay.
Genuine Expedia guest review
Other trip Apr 23, 2013
A Traveler
IT
5.0 / 5Outstanding
"Super servicio"
El personal del hotel destaca por su amabilidad, la principal preocupacion fue que descansaramos, y asi fue. El desayuno muy rico.
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2013
Javiera
CL
3.0 / 5Good
"OK for short stays"
I usually pick Novotel Vitacura because is really close to our office in Santiago, if I have to visit for a couple of days. For longer periods I would select another option since the rooms are quite small and movements have to be calculated with surgeon´s precision when you move around the room. Attention is OK and the breakfast buffet is good. I haven´t tried the room service this time but in my previous experiences it was average.
Genuine Hotels.com guest review
2 night business trip Feb 17, 2013
betolgas
AR
4.0 / 5Excellent
Genuine Hotels.com guest review
6 night romance trip Jan 4, 2016
Vassilios
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Hotel Novotel Santiago Vitacura
Estimado Sr. Jacobo, Muchas gracias por enviarnos su evaluación. Esperamos que haya disfrutado su viaje. Saludos,
1 night business trip Nov 23, 2015
Jacobo
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Oct 20, 2015
cale
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Hotel Novotel Santiago Vitacura
Dear N.L.A. - Thank you for share your opinion. We hope to see you soon! Have a nice week!
1 night business trip Oct 14, 2015
N. L. A.
US
3.0 / 5Good
Genuine Hotels.com guest review
Response by Hotel Novotel Santiago Vitacura
Dear Guest, Thank you for share your feedback! We hope to see you soon! Best Regards,
1 night trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 26, 2014
Jose Goris
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Feb 14, 2014
Ari
IL
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Jan 19, 2016
A Traveler
FI
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Jan 18, 2016
A Traveler
FI
3.0 / 5Good
Genuine Hotels.com guest review
2 night business trip Sep 14, 2015
A Traveler
MX
4.0 / 5Excellent
Genuine Hotels.com guest review
6 night family trip Jul 31, 2015
Fabio
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Hotel Novotel Santiago Vitacura
Dear Benjamin, Thank you for taking the time to share your feedback. We hope to see you soon. Best Regards, Novotel Vitacura.
2 night romance trip Jul 24, 2015
benjamin
CL
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Apr 14, 2015
A Traveler
JP
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Dec 13, 2014
Tanya
AR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Nov 14, 2014
A Traveler
NL
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Apr 2, 2014
Esteban
AR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Feb 8, 2014
A Traveler
CL
5.0 / 5Outstanding
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
A Traveler
CL
5.0 / 5Outstanding
Genuine Hotels.com guest review
7 night trip Jun 26, 2013
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2013
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Feb 16, 2013
A Traveler
CL

TripAdvisor reviews for Novotel Santiago Vitacura

Overall rating:Based on 698 traveler reviews

Most recent traveler reviews:

Overall Rating
"Nice Stay"
02/03/16 stsato74 Sao Paulo, Brazil
Very good Hotel, support, attention and location, near to supermarkets, restaurants and Parque Arauco Mall, recommended for trip and for vacation. A little bit far from downtown but can visit using Turistik services.
Overall Rating
"wonderful stay here"
01/14/16 JohnHimebaugh San Diego, California
This is a very nice hotel. The rooms are clean and large enough for 2 people. The staff is what made this such a nice visit. They were very helpful and made the stay very comfortable. We had one of our best meals of our vacation at the restaurant here. I was very surprised to find such great food here, and the continental breakfasts are very good and had many options. The bar staff was great as well. The manager helped us with a limo booking issue and stuck with us until the it was resolved, even though it didn't involve the hotel. GREAT SERVICE from the managers and desk clerks.
Overall Rating
"Great location"
01/13/16 emmeyoh Argentina, South America
The hotel is well located near shopping (Parque Aurauco) and restaurants. Room and bathroom were clean and staff super friendly. The breakfast buffet was great, too. The parking garage underneath the hotel (included) was very convenient.
Overall Rating
"Nice hotel in Las Condes, Santiago"
12/25/15 YCW7 Taipei, Taiwan
The hotel is in Las Condes, not downtown Santiago. Although quite a distance from the metro station (about 30+ min walk), and the room decoration is not like that of more recent Novotel ones, the hotel is still quite nice. All the staff members (from the front desk to the restaurant) were all very courteous, and were able to communicate in English. Overall, a nice hotel in a quite and safe neighborhood.
Overall Rating
"Back after two years...still a very good hotel"
12/06/15 AlexPira Brazil
Back in Novotel Vitacura after two years...the hotel is still the same, well kept and managed, without major signs of decay or wear and tear. Lots of positive aspects about this hotel: great neighborhood, nice and polite staff, great bed and good bedroom, with modern but still cosy decor and a wonderful Spa (the jacuzzi pool is not to be missed). Little downturns that does not impact at all the stay: the breakfast could have a bit more of options, a concierge service would be great (althought the employees help a lot and are always avaliable for tips and recomendations about places to go in the city) and a couch that is part of the bedrooms decor that is a bit dated and should be renovated....as said, nothing of much. A great hotel and a great choice!
Overall Rating
"This is OK for a Novotel"
11/15/15 Junsjc
If you know how Ibis, Mercure and Pullman can be, you will be a bit disappointed by this one. Pros: good and new hall, good breakfast and food at the restaurant, nice neighborhood. Cons: bathroom design, bad traffic at Vespucio and 1 taxi driver that would complain every possible time.
Overall Rating
"Renovation"
11/03/15 Jacob T Gradignan, France
The NOVOTEL Santiago Vitacura needs an overhaul or refurbishment. Lobby and dining, inclusive of the bar area are OK. Rooms are like late 80 ties or nineties style. Roomsize is ok, shower/bath is dangerous. Food is good, service excellent.
Overall Rating
"Very good"
10/29/15 Mabsurfing Nahariya, Israel
Very good hotel, excellent location. Clean and big rooms. Free Wifi. Very good breakfast. They dont change currency, the closest place is at Parque Arauco Mall, 15 min. walk, and change at the mall doesnt have local currency all the time. Parque Arauco Mall is big and very nice, a lot of restaurants to choose.
Overall Rating
"Excellent location; decent hotel"
09/19/15 Lo1108 Brussels, Belgium
Well this hotel is located in one of the fanciest area of Santiago. You just have to walk 5 minutes and find tens of restaurants, proposing different types of food (Spanish, local, asians,...) The staff in the hotel is polite and helpful; restaurant is decent (but walk outside to get more of it!) The sport facilities are small but will help you relax (swimming pool has a huge hot tub!)
Overall Rating
"Typical Novotel, but a little tired"
09/18/15 MGinUK Colchester, United Kingdom
Stayed here for one night recently. Not the worst place I have stayed at in Santiago. Lobby and restaurant is quite pretty, modern style, and the food I had during my stay was good. Breakfast buffet had sufficient quality/variety and the meal I had for dinner was fine. But, for me the room did not really match up to the standard I would have expected, either in comparison to the downstairs space or even other Novotel rooms. In fairness, my issues are probably minor but they tend to bug me so... The bathroom is probably my biggest gripe. It looks a little worn out and especially the shower, which leaks profusely in spite of any attempts not to get the door wet or make things worse. Consequently you're left with quite a lot of water on the floor after showering. I'm also not a huge fan of the seperate bathroom and WC - it's a standard layout for Novotel but I hate waking in the middle of the night in a strange room having to navigate to the separate WC (and stubbing toes, walking into walls). The room itself seemed okay but the floor is some sort of vinyl finish, very tacky and squeaky in shoes. Minor issues maybe but when forced to stay an extra night in Santiago due to the airport strike I preferred to move to another hotel, very nearby, slightly cheaper but much better.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews