All hotels in Santiago, Chile
1 room, 2 adults
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Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340, Chile, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 86 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.5
  • Neighborhood
    4.5

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Excelente ubicacion y colonia que lo rodea"
Muy buena, grata y confortable. Al termino del día caminas dos cuadras y encuentras un lugar muy grato (lo castillo) para charlar, beber y comer algo rodeado de un selecto grupo de personas como uno y con mucha seguriad
Genuine Hotels.com guest review
3 night business trip Jun 27, 2013
Carlos
CL
4.0 / 5Excellent
""Ubicación estratégica y Personal eficiente""
Confortable y tranquila. El Hotel está ubicado entre 2 Av. muy import., en el corazón de Vitacura: alrededor del mismo (a 1 cuadra hay Rest., Superm., Fcia. y a pocas cuadras, el Shop. Parque Arauco. Sobresale "la atención del Personal": idóneo, simpático y eficaz, en esp. en el Buffett: que es muy completo ! El mismo ha sido remodelado pero no en su totalidad como por ej.: falta en pasillos y hab.. Tiene una cama cómoda con sábanas exquisitas. Red de WïiFi , Café o Té, Caja de Seg....gratis en la Hab., que es muy amplia.Tbién cuenta con un Mini-bar, Plasma con varias entradas para Video y otras. El WC está en la entrada de la Hab. En el Toillete está la ducha separada de la bañera. Me gustó la orientación a lo Ecológico o el cuidado al Medio Ambiente: como x ej.: en el jabón de tocador, recambio de sábanas, etc. Piso flotante, que es más limpio, sillón, escritorio y cama doble. El Bar y el Rest. muy práctico. Me gustó el detalle de: el Serv. del Desayuno es desde las 7:00 h. a 9:30 h., aunque se extiende hasta las 10:00 h., y en caso de no llegar a tiempo para el mismo, uno puede servirse en el Bar: té, café u otros con dif. panes, facturas, con manteca y mermelada o fiambres, para desayunar o hacer un Break...muy buena idea !!! Yo viajé sola en esta oportunidad. Tiene Servicio de Remis y otros. Es un Hotel práctico, sencillo, con personal idóneo y muy simpático. Lo recomiendo, sin duda !
Genuine Hotels.com guest review
3 night trip Jun 25, 2013
Mariela Z.
AR
5.0 / 5Outstanding
Excelente!!!! Recomendo.
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2013
A Traveler
BR
4.0 / 5Excellent
"Servicio de primera"
Muy buena ubicación, el hotel agradable, la atención buena., si regresaría.
Genuine Hotels.com guest review
3 night business trip Jun 24, 2013
Miguel
PE
4.0 / 5Excellent
"Me gusto"
Es una muy buena opcion :)
Genuine Hotels.com guest review
1 night business trip Jun 21, 2013
Sus
MX
4.0 / 5Excellent
La calefacción dentro de la habitación no funcionaba bien, era necesario usar doble frazada. Para la calidad de hotel el precio es demasiado alto, máximo $ 100,oo por día
Genuine Hotels.com guest review
3 night trip Jun 19, 2013
Chalete
EC
4.0 / 5Excellent
"Very good, in overall"
Very good hotel in overall: clean, good service, comfortable, nice breakfast, good location and more than decent wi-fi connection. Only complaint goes to the strong cigarette smoke in the bathroom (which is, oddly, separate from the shower/sink). Apparently, other rooms also had the same issue (had a friend staying in a different room). Other than that and the garage being a little weird (from entrance to hotel access being on different elevator), was a pleasant stay and would definitely recommend for both business and leisure.
Genuine Hotels.com guest review
1 night trip Jun 2, 2013
Marcelo
BR
4.0 / 5Excellent
"ÓTIMO CUSTO-BENEFÍCIO"
O Novotel Vitacura mantém o padrão da rede. Está bem localizado, numa área de alto padrão, perto do Shopping Parque Arauco e há dois quarteirões do Paseo Manio só de restaurantes. Metrô Escuela Militar também nas proximidades. Local para caminhar à vontade, zona segura e ao lado da Avenida Alonso de Córdova (a Oscar Freire deles). Não tem tantas atrações como na Providência, mas a região é ótima.
Genuine Hotels.com guest review
3 night trip May 10, 2013
A Traveler
BR
5.0 / 5Outstanding
"Valeu a pena!!!"
Gostei bastante do Hotel e Santiago é lindo!!!
Genuine Hotels.com guest review
3 night romance trip May 3, 2013
Frederico
BR
4.0 / 5Excellent
"Good for business."
This Hotel is conveniently located. The service and the comfort are not the best ever, yet considering the price you pay, are decent. I would reccomend this Hotel for a business trip or/and a short stay.
Genuine Expedia guest review
Other trip Apr 23, 2013
A Traveler
IT
5.0 / 5Outstanding
"Super servicio"
El personal del hotel destaca por su amabilidad, la principal preocupacion fue que descansaramos, y asi fue. El desayuno muy rico.
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2013
Javiera
CL
3.0 / 5Good
"OK for short stays"
I usually pick Novotel Vitacura because is really close to our office in Santiago, if I have to visit for a couple of days. For longer periods I would select another option since the rooms are quite small and movements have to be calculated with surgeon´s precision when you move around the room. Attention is OK and the breakfast buffet is good. I haven´t tried the room service this time but in my previous experiences it was average.
Genuine Hotels.com guest review
2 night business trip Feb 17, 2013
betolgas
AR
5.0 / 5Outstanding
"ottimo hotel per una persona in viaggio di lavoro"
Qualità del servizio e del personale ottima nonchè ottima è la qualità del ristorante nel caso l'interessato rientrasse stanco senza voglia di uscire. Ubicazione ottima in Santiago in una zona, appunto Vitacura, di ottimo livello urbanistico e sicura. E' possibile fare quattro passi nei dintorni dell'hotel anche di sera e in tutta tranquillità. Ottimo soprattutto per una persona in viaggio di lavoro.
Genuine Expedia guest review
Other trip Feb 4, 2013
Franco
IT
5.0 / 5Outstanding
"Muy buen servicio."
Agradable y repetible.
Genuine Hotels.com guest review
2 night trip Nov 30, 2012
Guillermo A.
AR
4.0 / 5Excellent
"Goed hotel"
Al mijn afspraken waren lopend te bereiken, eenvoudig maar net en prima hotel. Vergeet niet gebruik te maken van de spa. Helaas hoorde ik het te laat, maar het schijnt volgens de Chilenen de beste in heel Santiago te zijn en is gewoon gratis.
Genuine Hotels.com guest review
5 night business trip Nov 4, 2012
Chile
NL
5.0 / 5Outstanding
"Perfeito até o check out"
Tudo impecavel, qualidade do hotel, serviços, café da manhã, localização, tudo muito bom. Infelizmente tivemos problemas no check out onde a funcionaria do hotel informou que a diaria nao estava paga pelo Hoteis.com e tivemos que pagar novamente. Depois de muita discussão tivemos que voltar ao Hotel para estorno do pagamento.
Genuine Hotels.com guest review
1 night trip with friends Oct 13, 2012
Simao
BR
5.0 / 5Outstanding
"Boa localização para quem usa taxi"
Taxi facil e barato para muitas atrações. Problema no check out pois o Hotel alegou que a tarifa não estava paga. Fora isto, tudo excelente, qualidade do quarto, da comida, educação e assistencia da equipe do hotel (exceto em check out).
Genuine Hotels.com guest review
1 night trip Oct 11, 2012
Simao
BR
5.0 / 5Outstanding
excelente
Genuine Hotels.com guest review
1 night trip Aug 28, 2012
A Traveler
AR
3.0 / 5Good
Genuine Hotels.com guest review
1 night trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip May 26, 2014
Jose Goris
US
3.0 / 5Good
Genuine Hotels.com guest review
2 night business trip Dec 4, 2012
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Feb 14, 2014
Ari
IL
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Apr 14, 2015
A Traveler
JP
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Dec 13, 2014
Tanya
AR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Nov 14, 2014
A Traveler
NL
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Apr 2, 2014
Esteban
AR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Feb 8, 2014
A Traveler
CL
5.0 / 5Outstanding
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
A Traveler
CL
5.0 / 5Outstanding
Genuine Hotels.com guest review
7 night trip Jun 26, 2013
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2013
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Feb 16, 2013
A Traveler
CL
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Dec 9, 2012
A Traveler
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night romance trip Dec 9, 2012
Claudia
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night business trip Nov 20, 2012
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Jul 31, 2012
A Traveler
MX

TripAdvisor reviews for Novotel Santiago Vitacura

Overall rating:Based on 631 traveler reviews

Most recent traveler reviews:

Overall Rating
"Good location near shopping!"
07/30/15 emmeyoh Argentina, South America
I stayed there on a weekend trip although it seems to be more targeted towards business travelers. But the location is great for shopping as well and you are a short walk away from restaurants and bars in Vitacura. The room was clean with beautiful mountain views. It has the typical Novotel rooms with a big movable desk in case you have some work todo while in the hotel. Breakfast buffet was great, too.
Overall Rating
"Good structure and location!"
06/15/15 BrunoAmici Sao Paulo, SP
Novotel, situaded in Vitacura is a very good Accor Hotel, with nice people and excellent services. They also have a internal pool. It is easy to have public transportation. Very good breakfast options.
Overall Rating
"Business Hotel"
05/29/15 JPT2808
First trip to Santiago for business. This hotel is in good location and good neighborhood. Clean, quiet and good size room. Very comfortable. The breakfast was decent with choice of hot and cold buffet style.
Overall Rating
"Great Location!!!"
05/21/15 Leo P Brasilia, DF
Very good hotel in a nice neighborhood. Away from the center but close to Arauco Shopping Park. Modern facilities and good breakfast. It is recommended to rent a car to visit the most popular city's attractions.
Overall Rating
"Mhuummm... hard to say"
05/05/15 JST_Chile Atlanta, Georgia
The only reason that I'm giving this hotel 3 dots is because it is dog friendly and the staff is nice, other than that this place is expensive for the service. Pros: dog friendly, well located, excellent breakfast, nice spa Cons: small rooms, bathroom are for small people, minimalist spaces, noisy, lack of cleaning, expensive restaurant, old mattress, bad pillows. This hotel has a lot of room to improve except for the room spaces that only a mayor remodeling can fix. It is a shame as the place has a great location and it is nice but... as I'm 6' with 240 pounds it was hard to fit in the shower and close the bath door because of the space. Seems that the architects here were in a kind of hangover... also there is small closet capacity where you can only hang a few clothes so the rest where all around the room. Cleaning is an issue as we found rest of food under the bed when we arrived and we were constantly monitoring it, and was not good at all. Seems that they need to set up cleaning procedures in order to get a better result. So because of the dogs and the people who work there I'm giving this hotel 3 dots instead of one.
Overall Rating
"Nice business hotel"
04/22/15 Artur7777 Curitiba, PR
Conveniently located (walking distance from Arauco Shoping Center), this hotel is practical, and the service is very friendly. However two things prevent me from giving a better evaluation: first the breakfast: no fresh juices, no unsalted butter, no margarine… and second: the shower in the rooms (I tried two different rooms), are definitely bad, low pressure, little water.
Overall Rating
"I didn't like the room"
04/02/15 rodarg Buenos Aires, Argentina
Key drivers: Bed: OK pillows: poor Bathroom: small Towels: didn't like them Service: Good Location: good (best neighborhood) but depends on your plans The bottom line: Wouldn't come back because it's not a good value for money. I've been to other Novotel Hotels and although the room layout is not what I like (commode in a separate place quite far from lavatory) this room was worst with the bathroom being too small and the overall experience being quite poor.
Overall Rating
"Novotel Santiago Vitacura"
03/25/15 Rafael B
It's a great hotel, good view of the Andes mountains. Good localization, close to malls and the center of the city. The breakfast is great. The hotel has free access to internet, via wifi or computers on the lounge floor.
Overall Rating
"Poorest service I have ever seen in a business hotel"
03/19/15 robertoarruda Santiago Metropolitan Region, Chile
I am very disappointed with the experience at Novotel Vitacura Santiago. I have a 7 nights reservation at this hotel, unfortunately due to a front desk mistake, more specific Flavio Argyris, Jefe Recepcion, mistake, when I arrived at my room after 2 nights, the room's door did not open using my key card. When I arrived at front desk, I was noticed my reservation was just for 2 nights. All my stuff were at reception front office. Just give my full name to Flavio Argyris to notice he did a big mistake. He ignore a basic procedure that is check my LeClub Accor Hotels Membership or my full name to check if I really do not have a reservation. After that a sequence of mistakes to how to handle the situation showing how inappropriate to be a "Jefe Reception" Flavio Argyris is really confirm the poorest service I have ever seen in a business hotel. I do not recommend this hotel.
Overall Rating
"SCL Novotel"
03/02/15 NHSEGUY Geneva, Switzerland
Service is fair but rooms are pretty old (and old-fasioned to my taste). Just a comment for improvement, no Beel boys on checkin/ checkout and no welcome drink/ Fruit basket for Gold member ?? Very well located with easy access to downtown, malls and airport. Good overall stay but need improvmeents.
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