All hotels in Puerto de la Cruz, Spain
1 room, 2 adults
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Avda. Marques Villanueva del Prado s/n, Puerto De La Cruz, Tenerife, 38400, Spain, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 49 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.0
  • Comfort
    3.5
  • Condition
    3.5
  • Neighborhood
    4.0
4.0 / 5Excellent
"Hotel P la C - hotel on a steep hill"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
My stay was fine. The only problem I had was parking a car. The hotel's tiny little parking garage is not big enough for the number of car parkers. If you park on the streets nearby, you have to park on a 50-deg angle, which could be a bit disconcerting for flatlanders. When I was there, the hotel was mostly booked by older German tourists, and sothe hotel had night time shows to keep them entertained. There are a number of nearby restaurants the individual traveler could get to on foot, especially near the nearby supermarket. Sunset views from the top floor public areas were goregeous.
Genuine Hotels.com guest review
3 night trip Apr 19, 2014
alan hemphill
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Nice hotel with parking, but no elevators from garage to lobby. Garage not well marked as to location and if you miss it be ready for a tour of the city to get back to the hotel.
Genuine Hotels.com guest review
1 night trip Oct 31, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Very well recommended hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I had an enjoyable time during my entire holidays, the hotel provided excellent food, good shows every day, the staff were very attentive, with beautiful views to the sea.
Genuine Expedia guest review
Other trip Oct 3, 2014
A Traveler
GB
4.0 / 5Excellent
"Great views up the hill a bit from town."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great value for money, spacious and clean room with a fantastic view. Ok if you are fit but it's a very steep walk back up the hill from town.
Genuine Expedia guest review
Other trip Jul 13, 2014
clive
GB
4.0 / 5Excellent
"Nice friendly hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I really liked the hotel. There are mainly two things I didn't like about the hotel: my room smelt like a toilet - I suppose there is some sort of pipe problem in the hotel/city and I had to pay for drinks with my dinner although I paid for half-board. Which seems to me ridiculous to pay even for water with dinner when you paid for it.
Genuine Expedia guest review
Other trip Jun 20, 2014
Tereza
GB
4.0 / 5Excellent
"OK Hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was ok overall. It is a bit old and I believe it needs a refurbishment. All furniture was old and I really feel there should have been some extra services included in those 4 stars... we had a safe in the room but you had to rent it, there was a space for a mini bar, but you had to rent it, air conditioning did not work, and it had like 20 parking spaces which was tiny and cramped for such a big hotel.
Genuine Expedia guest review
Other trip Sep 22, 2013
Adrian
IE
5.0 / 5Outstanding
"GREAT FAMILY HOTEL...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
TOP HOTEL IN A REALLY NICE AREA OF PUERTO DE LA CRUZ.
Genuine Expedia guest review
Other trip May 9, 2013
CHENCHO
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"un hotel de 10"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
genial es la segunda vez que lo visito y seguro no sera la ultima nos encanta
Genuine Hotels.com guest review
2 night romance trip May 9, 2015
alicia
ES
4.0 / 5Excellent
"relación calidad precio estupenda"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
En general y especialmente teniendo en cuenta el precio, muy bien. No me gustó el acceso a la piscina superior.
Genuine Hotels.com guest review
3 night family trip Apr 2, 2015
A Traveler
ES
4.0 / 5Excellent
"Vanhahko sisustus mutta ihan siisti"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Huonekalut ja sisustus oli vähän vanha ja kulunut, mutta muuten hotelli oli siisti. Huoneen WLAN maksusta huolimatta ei toiminut kunnolla Macbookillä. Maaliskuussa täynnä saksalaisia eläkeläisiä.
Genuine Hotels.com guest review
4 night trip Mar 17, 2015
A Traveler
FI
3.0 / 5Good
"Lage des Hotels ist als gut zu werten"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Wir haben unser Urlaubsziel erreicht.keine weitern Angaben
Genuine Expedia guest review
Other trip Mar 19, 2015
A Traveler
DE
5.0 / 5Outstanding
"Buena situacion para moverte de paseo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Se puede mover para pasear y visitar los lagos Martianos ,paseo maritimo y buen comer
Genuine Expedia guest review
Other trip Mar 18, 2015
jose gabriel
ES
4.0 / 5Excellent
"Hübsche Blick am Teide und Meer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Es ist sehr schöne Zimmer und hübsche Blick am Balkon. Ich finde das Zimmer sehr Sauber und schön groß.
Genuine Expedia guest review
Other trip Feb 19, 2015
Pat
DE
3.0 / 5Good
"Hotel bien situé mais clientèle âgée"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel bien situé en ce qui nous concerne. Nous faisons beaucoup de randonnées, et la situation géographique de cet hôtel nous permet d’avoir accès aux différents secteurs de l’île. Les chambres sont propres et spacieuses. Le restaurant propose un buffet varié. 2 piscines très propres. La moyenne d’âge de la clientèle est élevée, la clientèle est allemande à 90%.
Genuine Expedia guest review
Other trip Feb 18, 2015
régis
FR
2.0 / 5Fair
"Hotel viejo, algo alejado"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Una decepción completa, excepto por el personal que es muy profesional, atento y encantador. Las habitaciones son cómodas pero muy viejo todo. El cuarto de baño esta bien aunque con ninguna amenitie. Tan solo una triste pastilla de jabón y gel de ducha en bote. Do modo que llévense de todo. Los colchones y las almohadas están muy bien y en general no hay ruidos. Pero lo peor de todo es la comida con una escasísima variedad. El desayuno en cambio esta bien. No hay wifi gratis, solo en el hall, pero funciona fatal y es imposible conectar. El resto hay que pagarlo a precios exagerados. Tiene dos piscinas pequeñas y la climatiza le en invierno está en una umbría por lo que a las cinco de la tarde ya no se puede estar. Por lo demás esta un poco alejado del centro.
Genuine Expedia guest review
Other trip Jan 4, 2015
piruli
ES
4.0 / 5Excellent
"Restaurante"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
En general todo muy bien Aún notando un poco de falta de personal en el restaurante,felicitar al que nos atendió.
Genuine Hotels.com guest review
2 night family trip Dec 19, 2014
sergio
ES
3.0 / 5Good
"Un peu en retrait du bord de mer, hôtel agréable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Accès facile à la mer bien qu'il faille descendre puis remonter une assez longue volée de marche Beaucoup de boutiques et de restaurants sur le front de mer Joli centre ancien, pas mal d'animation Loro Parque à la sortie de la ville.
Genuine Expedia guest review
Other trip Dec 23, 2014
Julien
FR
3.0 / 5Good
"Hotel tres correct"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel vieillissant, a taille humaine malgré le nombre de chambre, d'un bon rapport qualité prix. Nécessité de prendre la navette gratuite pour les plages ou le centre historique.
Genuine Expedia guest review
Other trip Dec 21, 2014
Laurence
FR
4.0 / 5Excellent
"Un superbe séjour"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel accueillant idéalement situé. Chambre confortable et propre.Personnel sympathique et souriant . Buffet correct avec du choix.On passé un très bon séjour.2 superbes piscines.
Genuine Expedia guest review
Other trip Oct 30, 2014
Angèle
FR
3.0 / 5Good
"Hotel vicino al centro"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Posto e paesaggio incantevoli, il personale dell'hotel gentile e accogliente, piscina adorabile,soltanto le camere sono vecchie e la pulizia lascia desiderare,,,, nell'insieme un discreto albergo
Genuine Expedia guest review
Other trip Oct 21, 2014
Danny
IT
3.0 / 5Good
"hotel confortevole"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
un pò scomodo x poter parcheggiare l'auto vista la posizione centrale ,camere accoglienti ma un po' piccoline ,buona la colazione per il resto buon rapporto prezzo qualità.
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
IT
2.0 / 5Fair
"Habitación deficiente"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
El aire acondicionado no funcionaba. La habitación que estaba situada en la séptima planta no tenía ningún muro de pretección con la habitación colindante. Se podía pasar sin problemas. Hubo un robo de lotería en la habitación de otro huesped.
Genuine Expedia guest review
Other trip Aug 26, 2014
Maria
ES
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
El personal del hotel es muy atento, referente a las instalaciones necesita una reforma teles antiguas, el aire acondicionado no funciona, según se anuncia las habitaciones tienen mini bar y es mentira sí quieres mini bar tienes que pagar para que te instalen el mini bar. La comida variada y buenas, en las piscinas falta hamacas.
Genuine Hotels.com guest review
6 night trip Aug 5, 2014
Pilar
ES
4.0 / 5Excellent
"goed gelegen 4* hotel in la paz"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Een beetje verouderd(zo als de meeste)4* hotel in La Paz op een minuut of 10 van t centrum en het strand. Het eten is van verzorgde kwaliteit en t hotel is heel angenaam en proper
Genuine Expedia guest review
Other trip Aug 6, 2014
liliane
NL
4.0 / 5Excellent
"Todo correcto"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
El hotel está muy bien....todo es correcto....sin lujos pero ideal para hacer turismo que es de lo que se trata...le doy un 3,8 sobre 5
Genuine Expedia guest review
Other trip Jul 27, 2014
Miguel
ES
2.0 / 5Fair
"gute Lage."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Für Menschen mit Gehbehinderung nur bedingt zu empfehlen, es sei denn man hat ein Auto oder fährt Taxi, da das Hotel doch etwas oberhalb des Ortkerns liegt. Das Personal war freundlich. Das Zimmer etwas abgenutzt und in die Jahre gekommen wie der Rest des Hotels auch. Das Buffet war passabel, habe schon schlimmeres erlebt. Gegen eine Gebühr kann man das gegenüberliegende Fitnesscenter Casablanca nutzen, welches gut ausgestattet ist.
Genuine Hotels.com guest review
3 night trip Jul 18, 2014
blvd
AT
4.0 / 5Excellent
"Tolle Lage, schlechtes Essen"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Ich war im Hotel fuer 2 Naechte. Ueberall bin ich zufrieden, Fruehstuck war aber schrecklich. Weder Qualitaet noch Vielfalt, ich hatte viel mehr von einem Melia Hotel erwartet. Das Zimmer hatte einen schoenen Meerblick, sehr entspannend, obwohl es ein bisschen alt war.
Genuine Hotels.com guest review
2 night trip Jun 6, 2014
Jakob
DE
4.0 / 5Excellent
"bon emplacement"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Dans l'ensemble nous sommes satisfait de cet hôtel dont le rapport prix/prestations est intéressant. Nous mettons cependant quelques bémols sur les points suivants: pour le petit déjeuner, pain pas frais. Pour le dîner, nourriture basique pour un hôtel classés 4 étoiles. Bien vérifier le prix des consommations commandées pour les repas car surfacturés au check out. Pour le personnel, en revanche, très sympathique. Hormis le personnel de l'accueil, personne ne parle le français. Malgré tout bon séjour en raison de son emplacement et des soirées organisées.
Genuine Hotels.com guest review
7 night trip May 27, 2014
audris
FR
4.0 / 5Excellent
"Muy adecuado para el precio"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Estuve una noche pues me quedaba a dormir después de una boda y en general esta bastante bien. En particular en recepción me trataron excepcionalmente pues necesitaba la habitación antes de la hora del check in y todo fueron facilidades, la tenían preparada para cuando llegué. Por otro lado unas vistas fantásticas.
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
María
ES
4.0 / 5Excellent
"Prisvärt och bra läge!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bra hotell med bra halvpension. Rent och snyggt på rummen. Lugnt hotell - för där bodde mest pensionärer från Tyskland. Fin utsikt från balkongen mot havet. Bra service från personalen. Fri wifi i lobbyn funkade bra.
Genuine Hotels.com guest review
7 night trip with friends Mar 4, 2014
Elisabeth
SE
3.0 / 5Good
"Sämsta sängar. Hård som en sten."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Bra frukost. Trevliga personal särskilt dem som jobbade på baren. Sängar är så hårda och obekväma.
Genuine Hotels.com guest review
7 night family trip Dec 22, 2013
Nilsson
SE
4.0 / 5Excellent
"Stadtnähe"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Abwicklung war problemlos, Personal war sehr hilfsbereit. Konnte mangels eMail Möglichkeit meine Boarding Pässe an der Rezeption ausdrucken!
Genuine Expedia guest review
Other trip Dec 21, 2013
A Traveler
DE
5.0 / 5Outstanding
"Mejorar el servicio de comida"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Aunque la comida estuvo de muy buena calidad mi comentarios es que debe variar.
Genuine Hotels.com guest review
7 night trip Dec 6, 2013
Francheska Atencio
VE
4.0 / 5Excellent
"Stort hotell på en höjd en bit från stadscentrum,"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Vi var där en vecka i december. Vid ankomsten var personalen i receptionen inte särskilt tillmötesgående, men de bättrade sig under veckan. Hotellet har två bra poolområden med en bra snackbar vid den ena. Rummet var inte stort men tillräckligt och det hölls i fint skick av städpersonalen. Frukosten var helt OK. Middag åt vi bara en gång; buffen var väl OK men inte inspirerande. Shuttle-. buss gick från hotellt ner till stan, där det myllrade av restauranger. Bussen gick inte efter 18.00 men en taxi till hotellet kostade 3,5 Euro; vägen dit var rätt brant. Puerto de la Cruz var en trevlig stad, inte bara en turistort.
Genuine Expedia guest review
Other trip Dec 5, 2013
Ulf
SE
4.0 / 5Excellent
"Schönes Hotel, tolle Lage, guter Service!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
POSITIV: Lage des Hotels sehr zentral, Service, Frühstück mit viel Auswahl, auch bei sehr früher Abreise kann man etwas kleines frühstücken, jedes Zimmer hat einen eigenen Balkon, jeden Abend Veranstaltungen im Hotel, Poos sind schön aber leider häufig überlaufen NEGATIV: Blick aus dem Zimmer war direkt auf eine Wand weil wir im 1. Stock untergebracht wurden, fast nur Rentner im Hotel ( zu unserer Reisezeit im November)
Genuine Hotels.com guest review
2 night family trip Nov 22, 2013
Stefanie
DE
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Je vous signale que l'on ne m'a demandé en quittant l'hôtel à la fin de mon séjour que le règlement des extras .Ce qui fait qu 'à ce jour je n'ai pas règlé la somme prévue pour le séjour en demi pension de 18 jours soit : 18 fois 65euros=1170 euros prix convenu.Veuillez m'indiquer le mode de règlement de ce solde.Salutations distinguées.G/PONCEBLANC
Genuine Hotels.com guest review
18 night trip Sep 30, 2013
A Traveler
FR
4.0 / 5Excellent
"Хороший отель"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Мы с мужем останавливались в этом отеле на 3 дня в октябре 2013 г. Сам отель городской, хороший, стандартный номер, с балкона красивый вид. Персонал услужливый, приветливый.Отличные кровати и качественное постельное белье. Из недостатков: это его месторасположение, он располагается рядом с пляжем и туристической прогулочной зоной, но на горе с крутым спуском (спускаться-то хорошо, а вот потом подниматься очень тяжело), Поэтому я его могу порекомендовать, но сами мы в нем больше не остановимся, есть отели такого же уровня и поближе к пляжу
Genuine Hotels.com guest review
3 night romance trip Oct 11, 2013
Алена
RU
4.0 / 5Excellent
"Excelente relación calidad/precio"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Tanto si se contrata un plan todo incluido, como una estancia de alojamiento y desayuno, se trata de una relación calidad precio muy buena. Bastante cercano a la playa de Puerto La Cruz y con unas vistas muy hermosas. La atención de los empleados del hotel muy buena, y eso se valora mucho hoy en día.
Genuine Expedia guest review
Other trip Oct 11, 2013
A Traveler
ES
4.0 / 5Excellent
"Gutes und sauberes Hotel"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Angenehmer Aufenthalt, ruhige Zimmer, nach schließen der Fenster komplette Ruhe. Einfaches Frühstück, reicht aber, um in den Tag zu starten. Leider im Aussenbereich jeden Morgen noch die Gläser und vollen Aschenbecher vom Vorabend. Personal nicht besonders freundlich.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
DE
3.0 / 5Good
"Buena ubicación y muy tranquilo."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Lo más significativo, la amabilidad y trato exquisito del personal.
Genuine Expedia guest review
Other trip Oct 3, 2013
JM
ES
4.0 / 5Excellent
"Grazioso Albergo in una graziosissima città"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Tanta cordialità e disponibilità, poi Miguel col suo italiano impiastricciato è davvero il TOP. Ci tornerei ad occhi chiusi
Genuine Expedia guest review
Other trip Sep 23, 2013
Giuseppe
IT
3.0 / 5Good
"Para pocos dias"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
El Hotel tiene sus añitos y no parece que haya habido alguna reforma en años. El personal bien y de limpieza también, pero por lo que refiere a la comida, hay que estar dispuesto a variar poco: plancha de pescado o carne siempre lo mismo, las ensaladas bastante tristes, y de platos cocinados uno o dos mas, el resto guarniciones. Muy, pero que muy aburrido el tema de la comida. Estuvimos diez dias y si llegan ser once nos vamos a comer fuera.
Genuine Expedia guest review
Other trip Sep 20, 2013
David
ES
4.0 / 5Excellent
"Prezzo qualità buono!!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Un albergo 4 stelle con delle belle piscine, bei bagni, ma le camere standard un po' vecchioccie, unica pecca nn c'è il frigo in camera ( cosa che dovrebbe esserci stando alla descrizione) e se lo vuoi bisogna pagare 1.80€ al giorno!! Il ristorante e' a buffet,il cibo e' abbastanza buono e varia di qualke portata di giorno in giorno, anke qui unica pecca , prendendo la formula mezza pensione le bibite si pagano a parte (nemmeno l'acqua e' gratis, per 750ml 2.30€!!!). L'hotel dista veramente 5 min a piedi dal lungomare principale di Puerto de la cruz e dai centinaia di negozi ke ci sono in città !! Comunque sia io lo consiglio!!!!
Genuine Expedia guest review
Other trip Sep 19, 2013
jhonni 86
IT
3.0 / 5Good
"HOTEL RECOMENDABLE -CON OFERTA-, CARO SEGUN TARIFA"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Al precio de oferta con el que fuimos vale la pena, pero a precio de tarifa lo vería bastante caro. El barman de los cocteles debería de hacer un corso sobre cocteles pues son realmente horribles (mejor pedirte algo embotellado que no tenga que ser elaborado por sus manos), a parte es bastante antipático, pero salvo ese detalle en general la opinión ha sido positiva para el precio de oferta que hemos pagado a pesar de algunos comentarios leídos en internet. Nuestro temor era que no hubiera aire acondicinado de 23 a 15 horas, pero dado que las noches son frescas realmente no es necesario. Comida decente, mas o menos variada que se puede comer bien. La cane y el pescado eran buenos pero si querías leche desnatada tenía que ser fría (no lo entiendo) y tampoco tenían Kellogs integrales, (aunque para unos días tampoco pasaba nada). Hotel en definitiva correcto (salvo sus horribles cocteles) malos pero malos de verdad, vamos .... "aguachirri".
Genuine Expedia guest review
Other trip Aug 5, 2013
Joan
ES
4.0 / 5Excellent
"Buen hotel, no destaca en nada pero cumple en todo"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Buen hotel para estar en el puerto de la cruz en zona relajada y tranquila, dos piscinas. Los desayunos correctos, hay de todo pero no comida de primerísima calidad. Tiene Parking para clientes. Bien situado a mi parecer aunque un poco alejado de la primera línea de playa, merece la pena pedir vistas al mar lo más arriba que se pueda. Volvería.
Genuine Expedia guest review
Other trip Sep 18, 2012
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
GESTE COMMERCIAL DE LA PART DE L HOTEL CAR CLIMATISATION EN PANNE . ANIMATION SOIREE PEU DYNAMIQUE. CONFORT DES CHAMBRES BON
Genuine Hotels.com guest review
7 night trip Jul 21, 2012
A Traveler
FR
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night romance trip Jun 21, 2015
Martin
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Nov 19, 2013
paul grey
IE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Jan 25, 2014
A Traveler
CH

TripAdvisor reviews for Hotel Puerto de la Cruz

Overall rating:Based on 587 traveler reviews

Most recent traveler reviews:

Overall Rating
"Average hotel but reasonable value for money"
07/01/15 Anne F Falkirk
My husband & I had an overnight stay here last week. Public areas & room were very clean & comfortable & pool area was adequate. We were given an information sheet when we booked in which advised no shorts were to be worn in the dining room. Due to the very warm weather my husband only had smart shorts with him & on enquiring @ reception if they would be acceptable was informed no, only long trousers were to be worn in the dining room. Rather than miss our evening meal we then had to go shopping & purchase a pair of trousers. You can imagine how annoyed we felt when during the evening buffet at least four other guests came into the dining room wearing shorts & nothing was said to them. Overall the evening meal was reasonable but we were told we could not have coffee to finish as we had run out of time! Breakfast again was reasonable & it would have a value for money stay had it not been for the extra expense of buying trousers, be warned.
Overall Rating
"More Germans than anyone else"
06/30/15 The2Ladies Worthing
The hotel makes the most of squeezing every penny out of you. Wi Fi in the room 20 Euros. This didn't work so had to get a refund. I think they knew when I went back to the reception that I had no service. The safe in the room was chargeable , but very useful and large enough for a iPad. The room was a sea view which was better than overlooking the pool and the main road into town . The food was mediocre , nothing special but enough . The hotel was full of Germans , but there was no sun bed reserving and there were plenty of sun beds . Our room was serviced daily and kept nice and clean. If you wanted a mini bar in your room you had to hire the fridge also by the day then pay for any drinks used. We used our Avios miles so it was a cheapy get away.
Overall Rating
"Great Hotel"
06/12/15 James C Glasgow, United Kingdom
Had a great stay in this hotel...kids loved it....can't fault the rooms, staff or food......restaurant ran out of half bottles of red wine a few times so I had to have a whole one to myself at dinner (maybe why I put on half a stone in 2 wks)...if you like the gym (I know its not for most) there is a cracking local gym just across the road from reception which is free to guests....I crazily found myself in it most days and felt very welcome......the pools and outside space are lovely at this hotel and very clean.....weathers not always roasting in this resort, but if you've done your homework and have chosen to go anyway, consider this hotel
Overall Rating
"A mixed bag "
06/07/15 Summerc23
Myself and my partner recently booked a holiday here, the pictures looked lovely and it was only a quick week away. On arriving at the hotel we where greeted by a lovely receptionist and given our room, where where given a room on the 6th floor with two hard single beds ( like sleeping on bricks hard) we did move to a double room which was still hard and uncomfortable. Anyways the room was clean and tidy, the pool area was nice and a bit of a sun trap and the bar was good in the hotel and next to the pool, and Filipe the bar name was lovely :) the only problem we had with the hotel was the food. it was nothing to look forward to, On the evening meals we where not asked if we would like any drinks and found a lot of the food to be cold and nothing special, myself and my partner are not fussy eaters but for the duration of the week we did eat out at local restaurants and cafes. Lastly as a younger couple I would not recommend this hotel and j would not recommend this part of the island for younger couples as there isn't much going on
Overall Rating
"Mixed thoughts of this hotel"
06/05/15 Dean P Chesterfield, United Kingdom
Me and my girlfriend have stayed there twice in the past two years. First time I was very unwell so was hard to really get a proper feeling about the place. But on returning for the second holiday we were very unhappy. Although the food and some of the staff were nice and friendly, we had big issues with noise from the top floor of what I'm assuming was maintenance even though we weren't told of this beforehand. Secondly we had people in the room next to us smoking cannabis most nights and what was most annoying was the fact we had a plumber just allow himself access into our room without any warning and with no understanding of English, the following morning I had a very angry German man at my door shouting things I could not understand, to then be told by the hotel staff I needed to change rooms as my room was making the German gentlemans room flood. This was on our last day at the hotel my I add. All in all I will not be returning to this hotel. And would not recommend it to anyone.
Overall Rating
"First time Good value Friendly helpful staff spotless"
05/24/15 jim m Corby, United Kingdom
We stayed all inclusive May 7 to 22nd. The other guests were overwhelming older German couples. I think there may only have been a handful of British and a smattering of young Spanish families. The positives-The staff everywhere are friendly, helpful,cheerful and efficient. The reception staff could not have been more helpful. We have to mention Maria in the restaurant-she is a little whirlwind-works so hard. And the blond lady on the reception night shifts -she even offered me tea or coffee at four in the morning when I was down in the main area looking at the papers- Good location in a very nice part of the town-just up from the Botanical gardens. That is well worth a look..Easy walk down to town. If the hike up the hill is too much a cab will do it for 4e We found the food to be at times very good-and at others decidedly average. However,overall on the budget we paid we could not in all honesty complain. Our room was definitely at the better end for the price we paid. Spotless. Excellent bathroom. Balcony overlooking the pool area. The main pool area was a bit cramped for our liking but the big pool at the top is great for proper swimming. Have to say some of (er ahem) neighbours were a little bit territorial for our liking when it came to sunbeds etc. The Brits reading this will know what I mean ;-) ! It made us chuckle. The only real downsides-paying for Wifi is a no-no in this day and age.We paid for it in our room 20e for the week and it didn't work. Reception refunded my money without question. So I suspect this may be quite common NO English language TV. NONE. You could have at least swung us the BBC news. Not a major issue but tied in with no WiFi left us a bit in limbo. Sad but true. I stress that we enjoyed our stay enormously. The negatives I have highlighted in no way detracted from what was a lovely time in a well run efficient friendly place. Jet2.com rated it 3 1/2. I reckon they are bang on the money. So ,without that option we give it four based on the cost/ value cleanliness and the really delightful hardworking staff.
Overall Rating
"Great Hotel!!!"
05/15/15 856fionab Greater London, United Kingdom
We arrived late at night the receptionist was great. She recommended a restaurant that was opened all night. The hotel accommodation was clean, the staff friendly and there was a vast selection of foods. The only criticism that we could make was the food on some occasions it could have been hotter. They did however provide a microwave but we don't really like using them. The icing on the cake was the bottles of champaign in an ice bucket that were left in our room on my birthday. Thank you. Look for us on Valentines day 2016.
Overall Rating
"Paradise revisited"
04/29/15 Sue N Basildon, United Kingdom
We have visited the hotel many times over the last 20 years. During the 6 months since our most recent stay, huge improvements have been made throughout the hotel- new mattresses and pillows( haven't slept so well in years) / new flooring in the room/ 2 sittings at dinner/ new sun loungers/ etc etc.The gardener has worked wonders despite the cold winter - he never stands still! Many of the staff have been there for many years, but on this visit, their enjoyment at working there was really apparent.They are an effective and cohesive team. Members of the senior management team are "hands on" at all times and available to talk to clients.A minor problem with the safety deposit box was sorted within half an hour of reporting it. In the restaurant the quality of food and the meat and fish in particular was excellent with a choice of hot and cold dishes available every day. We look forward to seeing all of our friends ( the staff) at the hotel in 2 months time. Our thanks for another wonderful stay.
Overall Rating
"Nice Hotel, friendly staff"
04/27/15 Shamus O
We have been to this Hotel quite a few times over the last 2 years, after the first time I was not sure I would return, we did not feel too welcome the first time, the second time was a little better, so we tried again, it seems to get better each time, the staff were friendlier, which leads you to feel more welcome, we just returned after a short break in april and it was great, the staff were really great with us, I read other reviews about food, I don't find it a problem, generally good, maybe for some people not enough selection, but I have no problems, The Hotel is kept clean, the pool areas are good, I think maybe it is set up more for the all inclusive customer, which is a shame as we like half board, we found drinks a bit expensive, so end up going out in the evening for a drink rather than staying at the Hotel. So I am glad after the first 2 times than we decided to give it another go, as in my opinion it does get better, and I know from being there quite a few times they get quite a few repeat customers, and just as they are, we are made to feel very welcome. Well done Hotel Puerto de la Cruz, hope you keep up your improvements, and we look forward to visit you again. only reason 3 stars on location is its a bit hilly for older people, but not a problem for myself.
Overall Rating
"Great hotel, friendly staff"
04/04/15 Becks1991
Last came here in summer 2012, great hotel. Love the pool at the top, more open and quiet up there. Have never eaten in restaurant though, always self catering as we know the area well so there are plenty of places to eat. Lunch time bar great food, would definitely return if heading back to puerto de la cruz.
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