"Big on presentation, but no follow up."
I stayed for 4 nights. The first night, I found that there were cakes of soap on the tile floor from a previous guest that made the floor slippery. I mentioned this to the front desk in the morning and was told it would be taken care of promptly. It was not. On the following days, I noted more and more material on the tile wall and floor making it obvious […] that the bathroom is not cleaned well. Read moreGenuine Expedia guest review
For the price was expecting the rooms to be larger.Genuine Hotels.com guest review
"Would stay again!"
Beautiful hotel! The staff is great, very accommodating. Close to everything on the Riverwalk. Would definitely stay here again.Genuine Hotels.com guest review
Fantastic stay right on RiverWalk. One of the nicest hotels I'd had the pleasure of visiting. Staff was friendly helpful and went out of their way to make the stay first class. Spa was wonderful. Would recommend to anyone visiting San Antonio.Genuine Expedia guest review
This hotel is in the perfect location on the Riverwalk. Lots of shops and dining within walking distance. The highlight of this hotel for me was the exceptional staff. The bellmen were especially helpful with directions and restaurant recommendations. The rooms were somewhat on the smaller size, but beautifully appointed with high end amenities and […] ultra cozy beds. I utilized the spa during my stay and the facility is perfect, staff very helpful, but I would say over priced and the massage therapist was awkward and less than stellar. I would have chalked this up to a bad therapists, but my girlfriend had a similar experience where she felt like the massage was mediocre and definitley nothing special. It is a pity because the facilities are above average. The restaurant in the hotel was good but over priced. You can get a better meal for less if you walk a short distance. I recommend Boudros. The hotel offers a free yoga class on Saturday and Sunday. I participated on Saturday and it was a good class, suitable for beginners. Read moreGenuine Expedia guest review
"Most comfortable bed I slept on in years!!"
My fiance' and I found the staff to be no less than outstanding!! They made us feel very comfortable and seemed to go out of there way to offer water, directions from Hotel, and even friendly advise which helped quite a bit for us. The whole experience was super, but the price was a bit much for me personally. I don't mind doing that for my lady from […] time to time, but we plan to try another Hotel in S.A. soon. We may come back to Mokara Hotel and Spa, but not too soon. Read moreGenuine Expedia guest review
"Beautiful room, great location on the Riverwalk"
Well appointed pretty room with beautiful bath. Extremely courteous staff who remember your name. Excellent location on the Riverwalk with nice patio.Genuine Expedia guest review
"Facilities & Staff"
Located about mid-section of river walk with excellent accommodations. It was very nice to enjoy the free spa & work-out areas. Would advise reserving a room facing the river walk, as there are small balconies to sip a little wine before going to dinner. Staff was superb from the time of check-in / valet / wait staff for breakfast (Jessie) / all other […] amenities. Hotel was quiet which was nice not to have kids screamimg in hallways. Should we visit the area again, there is no doubt that we would book the Mokara! Joyce & Pete Read moreGenuine Expedia guest review
"Classy hotel! It's a must stay in San Antonio!"
Everyone at the hotel goes the extra mile to ensure you are enjoying your stay. You're not tripping over people every time you turn around. It is quiet and pleasant.Genuine Expedia guest review
"Luxury hotel on river walk!"
Great staff and amazing room! Right on the riverwalk. Ostra restaurant has delicious breakfast!Genuine Expedia guest review
"Hotel on the Riverwalk .."
First class service from arrival to end. The staff was very helpful from resteraunt recommendations to spa appointments . It was a wonderful stay and we will probably return .Genuine Expedia guest review
"Very nice...highly recommended."
My husband and I decided we wanted to spend our anniversary in San Antonio and chose the Mokara. WOW!!! Very impressed. We were addressed by our names whenever we would walk through the lobby. Our first night there we were out exploring and came back to our room with a chilled bottle of champagne and chocolate covered strawberries. I was in awe. We […] would also come back at night with slippers set out for us, robes lying on the bed and the TV turned to a calming channel. Read moreGenuine Expedia guest review
"Great staff and location!"
Front desk staff very accommodating. Just know, it's not a view hotel unless you book for that (river or city), many rooms are nicely quiet but look into building next door, unless you are on floor six to eight. Staff and room comfort balance this out, they're great!Genuine Expedia guest review
"friendly staff, customer friendly"
This smaller hotel has been remodeled, the older rooms feeling luxurious with the updated bathrooms. The staff at all levels is friendly, customer-oriented, not obsequious and most willing to help you with whatever you're trying to do in San Antonio or on the RiverWalk. It would have been nice to have had a business center in the hotel where one could […] use a computer, without charge, day or night, much like the Renaissance Hotels do, e.g. Renaissance Boulder Hotel at Flatirons in Colorado. Supposedly that is coming. The accommodations are so pleasing and the staff so helpful that it made our stay one of the most pleasant we've had in the past months. I would highly recommend the Mokara Hotel to any visitor to San Antonio. Read moreGenuine Expedia guest review
"Mokara was great!"
Great location and awesome service. Would definitely recommend Mokara for anybody that wants to stay on the Riverwalk.Genuine Expedia guest review
"Perfect hotel right on river walk."
This was the perfect hotel to have a relaxing time in San Antonio. It's right on the river walk, with a nice restaurant for breakfast, the staff were really attentive and pleasant.We never eat there for dinner as there were to many other places to try nearby. Despite being at the back with only a view of a car park, our room was lovely ,really quiet, […] and there was a huge bathroom. We never saw the people who cleaned the rooms , there was never anybody with a cart in the corridor! The concierge staff were always helpful with directions and the free bottled cold water was a welcomed touch. Definitely recommend staying here. Read moreGenuine Expedia guest review
I travel for work and pleasure and this is by far the best hotel I have stayed in. I will be going back.Genuine Expedia guest review
Loved it!!! The staff was amazing. The hotel is beautiful. The pool on the roof is small, but it is perfect. Drinks at the pool, great weather, amazing wait staff...it doesn't get much better. The spa is beautiful, and the massages are so worth it!!! I would LOVE to go back to this hotel again!Genuine Hotels.com guest review
"Mokara - San Antonio"
Excellent hotel in prime location on the Riverwalk. Quiet and very comfortable bed, slept very well. Would recommend this hotel with high marks.Genuine Expedia guest review
Everything went great except I had asked for the Romantic Turn Down and didn't receive it. Nonetheless, the front desk made up for it with free vouchers for Ostra.Genuine Hotels.com guest review
"Nice but way overproced!"
Way over priced but good location.Genuine Hotels.com guest review
"4 STAR In San Antonio"
Excellent hotel, excellent service, room starting to look a little aged but very nice, none the less, excellent sp and massage, pool small but fun and again excellent service, perfect location.Genuine Hotels.com guest review
"Great get away."
The hotel is beautiful. The rooms are nicely done and the service was phenomenal. My 10 year old niece loved the whirlpool tub. If you want to experience staying on the river walk it is a great hotel to use.Genuine Expedia guest review
"No park plan on spending $35 per day to park"
will not stay again due to no parking! At this room rate you should get free parking!Genuine Hotels.com guest review
"Amazing hotel minor flaws"
Loved the elegance and soothing spa aromas that greet you when you walk through the entrance. The staff was friendly and ready to help with luggage. The agua de coco and refresher ice towels waiting for you at the front desk were the perfect touch to a hot summer day. I have kids and this was maybe not a kid paradise and by that I mean the pool is a […] bit small and the ambiance is more for couples. I'll definitely be back with just my husband. The rooftop pool is however a definite plus. Having direct access to the riverwalk is the best part you take the elevator to riverwalk level and your in the heart of all the resteraunts and shops. All in all great asked a few times for roll away and never received a call back or the rollaway so that sucked but other than that great hotel. Read moreGenuine Expedia guest review
"great location..comfortable..great bedding!"
Super hot time of year... the AC worked really well and it was very comfortable. Would definitely recommend staying at Mokara!Genuine Hotels.com guest review
Very nice!Genuine Hotels.com guest review
"Great location-Professional, helpful staff"
From the moment we arrived, we were treated like we were the only guests there! The staff were attentive and extremely helpful with information about transportation availability and locality. This, in turn, saved us a lot of aimless wandering around.Genuine Expedia guest review
It was amazing and I can recommend this hotel to everybody.Genuine Hotels.com guest review
Beautiful room, caring staff that want to make it "right", excellent location ~ amazing rooms!Genuine Hotels.com guest review
"Three day get away to visit friends in San Antonio"
Very enjoyable. Great location next to the Riverwalk. Staff extremely courteous. Large bathrooms. Turn down service at night. Would highly recommend.Genuine Expedia guest review
We booked the room via hotels.com for the sold out George Strait concert. We booked a king but were given a double because of over booking. They offered to pay for our parking and got us a cab which is why I gave the overall rating a 5! The hotel was amazing and Ostra the hotel bar was awesome not to mention their oysters, entrees and breakfast were […] all very tasty! I highly recommend staying here as you will NOT be disappointed! Read moreGenuine Hotels.com guest review
Excellent room, nice hotel, great location and very accommodating staff. A little pricey, but well worth it.Genuine Expedia guest review
"Wonderful hotel & stall!"
Our stay at the Mokara was wonderful. The staff could not have been more friendly nor helpful--We felt very welcomed and made our long holiday weekend stay there very relaxing! The location is perfect; everything is in walking distance that you want to see in San Antonio (since we didnt have a car)--Petra, our concierge, was so helpful and thoughtful […] with everything that made our 10th anniversary celebration very special. Even something small like my baggage handle was broken by baggage handlers at the airport when we arrived; I simply asked for a small screw driver to try to fix it and they sent an "engineer" up to fix it for me!-- Lots of lovely touches to the rooms by the staff. The Ostra Restaurant downstairs/part of the hotel is also great!----While not "cheap" I certainly felt this hotel was worth EVERY penny for the comfort; excellence in service; and location for our brief stay.I asked when we checked out if there were other Mokara hotels (part of the Omni chain of hotel brands); unfortunately it is one of a kind---but next year I believe they will be opening one in Puerto Vallarta so will be planning a trip there again to see if this new Mokara is as good! Read moreGenuine Hotels.com guest review
Service was excellent! Employees really cared and went out of there way to be helpful. Hotel was beautiful as was the spa. If you stay on higher level you look at parking lot and hospital as well as some other tall buildings. Might want to stay on lower floor if you want better view.Genuine Hotels.com guest review
"Awesome Hotel in San Antonio"
awesome ! Service, Valet, Bellman, Front desk - all of it was FANTASTIC !!!!Genuine Expedia guest review
"Perfection and serenity"
The staff at this hotel does an amazing job to make your stay as easy and enjoyable as possible. The hotel aims for quality in a serene environment, and they achieve it. I would absolutely stay there again.Genuine Expedia guest review
The best hotel on the riverwalk or maybe equal to the best. Quiet, understated luxury with very personal attention. Room size, bedding were perfect... Opulent bathroom with deep soaking jacuzzi spa tub and separate marble/glass shower. River view is a must and you have easy access to the riverwalk from lowest floor elevator stop. Everyone greeted us […] and offered their assistance. Spa area was everything you could want.. Separate men's and women's areas with very comfortable relaxation lounge. Excercise room was top notch. Room service food was great but overpriced on some items... We will definitely come back as soon as we can. Read moreGenuine Hotels.com guest review
"Beautiful hotel on the Riverwalk."
Service was to the nines. My wife used a range of spa services and was very pleased. The location is a stones throw from the Alamo and on the Riverwalk. I would go back anytime.Genuine Expedia guest review
"Best escape in San Antonio"
My wife and I spent our anniversary and had a wonderful time. This is a great location for couples and others to get a relaxing get away while still being close to the riverwalk Worth the price. I loved the fact it was quiet all the time. I never heard anything. Other places we have stayed always have kids or idiots running everywhere or stomping above […] the room. You have to make it to the spa for the relaxation rooms and massage etc. Read moreGenuine Expedia guest review
Excellent hotel, stayed there for the weekend. Would definitely stay again and recommend to others.Genuine Expedia guest review
"Girls' Spa Weekend"
The whole experience was just outstanding. The hotel was lovely - rooms spacious and luxurious (complete with large jacuzzi tub in room), fitness center was well equipped and the spa was great. The staff went out of their way to make our stay very comfortable. Petra the Concierge in particular went the extra mile to make sure that we had a good time. […] The hotel is very well located on the Riverwalk and within a short walk of many attractions and restaurants. My only complaints - which were minor - was the expense overall (so much cost extra) and the pool was a bit small (though the rooftop deck was terrific). That said, there were lots of extras like wifi, spa facilities, etc. which were complimentary. It was worth every penny - we loved it and will be back! Read moreGenuine Expedia guest review
"Great Hotel and Spa"
I was very impressed with this hotel. The service was great and the room was very nice. The spa was the best I have been to outside of Las VegasGenuine Hotels.com guest review
"great staff,,great location"
excellent..will return...only negative pool/pool deck very smallGenuine Hotels.com guest review
"Luxury hotel in downtown San Antonio"
This is definitely the one luxury hotel in downtown San AntonioGenuine Expedia guest review
"Great Stay and Great Staff"
We visited the Mokara Hotel and Spa in April 2013, while the city was celebrating Fiesta. The Fiesta celebrations included a floating parade down the San Antonio River. The managers of the Ostra, the Hotels in-house restaurant, made sure we had a seat next to the river so we could have a great view of the parade. Apparently people (non-hotel guests) […] had made reservations weeks in advance for a seat next to the river. Since we were guests of the Hotel, the managers made sure we had the best seat in the house, even though we had just requested it that afternoon. In addition, my wife wanted to use the spa facilities. Again, we didn't have an advanced reservation; however, the spa made the necessary arrangements and she was immediately taken in for her spa treatment. I found the rooms to be large and clean and the bathroom is nicer than the one I have in my house. The hotel location along the riverwalk is excellent as well, as it is in a quiter spot, but only a few min. walk to the main section of the riverwalk. It also probably took us less than 10 min. to walk to the Alamo. I'm not someone who normally writes reviews about places I stay, however the staff at the Mokara were so great and accomidating to us it is the least I could do. If my travels ever take me back to San Anotonio, I will not have to think twice about where to stay. Read moreGenuine Expedia guest review
"Trip to San Antonio"
Excellent accommodations, a very attentive, friendly, and helpful staff. The room was very nice. Easy access to the Riverwalk. Hotel restaurant and bar was very nice. Surrounding area was pretty crowded because of Fiesta week, but we will definetely return the next time we are in San Antonio.Genuine Hotels.com guest review
"Perfect Anniversary weekend"
The hotel staff were very responsive and welcoming. We enjoyed the rooftop pool and beverage services as much as we did the River Walk restaurant. This is definitely a location that makes you feel pampered and relaxed.Genuine Hotels.com guest review
"Wedding Night stay before Honeymoon trip"
Wonderful hotel. It would be hard to beat this place, not just in San Antonio, but anywhere. Top notch all the way around. We had a room with a private balcony (from my understanding this is the only hotel with this feature, one other has shared balconies) and it was amazing. I could go on and on, but frankly if you get the chance to stay here, STAY […] HERE! My only complaint would be the $35 parking fee, seems a little excessive. Read moreGenuine Hotels.com guest review
Large rooms and bathrooms, very clean, nice extras like free wifi, cotton balls, q-tips, very helpful staff.Genuine Expedia guest review
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