Sofitel Fès Palais Jamaï - Fes

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Genuine Hotels.com guest review

We absolutely loved our stay at the Palais Jamai from the moment we walked in...guests are received with the utmost hospitality, and even when we requested late checkout, the response was "Of course, you deserve it." My only minor complaint is that the bar staff was a bit slow and inattentive, but the hotel was incredibly empty and they seemed understaffed, […] so I can forgive it. Read more

Genuine Hotels.com guest review

I really loved staying here for two days during my two week vacation to Morocco. The bed was so nice and comfy that I didn't want to leave! The food at the restaurant was great and the restaurant staff was amazing especially Hasan...thank you! The manager was also very welcoming to all guests and made everyone feel at ease which is important to me.

Genuine Hotels.com guest review

Sofitel is a lovely hotel with very good food and local wine, both at surprisingly reasonable prices. The staff are very warm and welcoming, efficient in their work. The hotel has all the elements of a classic Moroccan Ryad and is very beautiful in a very impressive setting with magnificents views of the Medina. Excellent outdoor evening eating on the […] rooftops and a great outdoor rooftop pool. Easy access to all the sights and sounds of the Fes and the local area - including an astounding concert of 373 Mosques broadcasting the call to prayer. That said, I would rate it as a 4+ star hotel rather than a 5 star hotel - the spa could use a renovation, the beds could be a bit more comfortable and I think they should take the wall-to-wall carpets out of the rooms, create marble floors throughout and use locally made rugs for the floors. I would definately stay at Sofitel Palais Jamais again. Highly recommend it. Read more

Genuine Expedia guest review

The Sofitel is lovely large hotel with a wonderful garden and pool and lovely views out over the Medina in Fes. We had a terrific light dinner at the Moroccan restaurant (a la carte) in the hotel with an exceptional group of musicians serenading us. The breakfast buffet, however, was ordinary.The free wifi was sluggish in the room, but worked well in […] the lobby. The bed was large but a bit lumpy. We ended up sleeping crossways, which worked quite well. Read more

Genuine Expedia guest review

The hotel is beautiful, and the staff were helpful and friendly. It was very nice to pass the time there when not touring. Because Fes is so hot--and it was Ramadan--we spent a lot of time at the hotel. There were problems with the hotel. The main one is that it is isolated. This makes it difficult for you to go out by yourself, and you are also stuck […] there for meals, which are extremely over priced. Especially during Ramadan, there was no way to eat breakfast or lunch outside the hotel. The breakfast buffet--which was not included in our reservation--was 19 euros per person, which is an absurd amount in an inexpensive city. The hotel got us excellent guides, but because the hotel is so expensive, when we went to the medina, the guide took us to very expensive shops, at which we were pressured to buy. This is partly our fault, in that we did not tell them what we wanted to do and not to do. But if you stay in this hotel and get a hotel guide, you should expect to have the same problems we did. This is a luxury hotel, and people who stay there may expect everything to be expensive. But that was an unpleasant surprise to us. (For instance, water at the hotel cost 15 times as much as in the medina.) It is possible to stay at a nice hotel in a much more convenient, accessible location, for a fraction of the cost. Two more problems. Internet at the hotel is free, but of very poor quality. Of all the hotels I have stayed at in recent years, this was probably the worst internet we have had. The hotel was also extremely unhelpful when it came to modifying our reservation. After making the reservation, we tried to add our daughter to our room. Hotel policy is that for anyone over age 12, it is necessary to get an additional room. They were kind in allowing us to have adjoining r.oms, but we resented having to pay for two rooms. Our reservation was pre-paid and so could not be cancelled, or we would have cancelled All in all, in spite of its good points, I would not sta Read more

Genuine Hotels.com guest review

The Palais Jamai is a beautiful hotel situated just inside the walls of Fes. I highly recommend it. Luxurious European style hotel with the feel of old Morocco.

Genuine Expedia guest review

The Palais Jamai is very much the luxury hotel we expected with a tradition behind it. It is not the anonymous chain hotel that its Sofitel label might connote. Our only criticism is the somewhat obsolescent state of the bathroom/toilette facilities, which are however perfectly kept up. Marvellous view over the medina, great pool facilities.

Genuine Expedia guest review

The service was everything you'd hope for in a hotel. We were travelling with small children and the staff went out of their way to provide everything we needed, from warm bottles, to babysitters. Views from our room were stunning and the beautiful grounds of the hotel were the perfect antidote to the choas of the medina. We'll certainly be going back […] there again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a terrific stay in this hotel. It is without doubt the best hotel in Fes!

Genuine Hotels.com guest review

Cadre magnifique, très belle vue sur toute la médina. Restauration parfaite, beaucoup de choix et raffiné.

Genuine Hotels.com guest review

Accueil charmant. Personnel compétent et constamment à l'écoute. Cadre et environnement très agréable. Vue superbe sur la Médina. Bref, un lieu et un sanctuaire privilégiés...En revanche, pour apprécier la gastronomie locale dans son authenticité et sa générosité, il est préférable de s'orienter vers des restaurants de référence, soit au sein de la […] Médina ou dans la ville nouvelle... Read more

Genuine Expedia guest review

Très bel hôtel avec une vue exceptionnelle sur la médina. Le personnel est extrêmement agréable

Genuine Expedia guest review

De retour de Fes, 5 jours au sofitel palais jamai. Les + : Magnifique Palace situé aux abords de la medina (pratique pour les visites). Le restaurant El Fassia est top, le service également. Et puis ne parlons pas du SPA (très très beau), le jacuzzi est en libre service, les massages sont payants mais très agréables. Piscine chauffée, très agréable. Les […] - : la masseuse n'est pas coiffeuse, attention ! Mon amie s'est fait massacrée. Et puis les touristes s'octroient les transats au bord de la piscine pour la journée (ils laissent un sac, un bouquin), pas normal ça....des touristes qui ne visitent rien bien évidemment ! Read more

Genuine Expedia guest review

Joli palais dans la medina

Genuine Hotels.com guest review

L'accueil est remarquable, la qualité et la compétence du personnel très bonne. Le point faible c'est le tarif des consommation et des repas que je trouve très élevé

Genuine Expedia guest review

Bellissima struttura, e gentile il personale del bellissimo hammam. Molto costosi gli extra, dalla colazione al minibar in camera. Il personale sembrava aver ricevuto disposizioni di fare quanto più possibile cassa con i turisti Quindi gli unici ristoranti che si potevanno prenotare erano scelti da un elenco di sei, fra l'altro molto turistici e costosi. […] Al ristorante sul terrazzo hanno per due volte sbagliato a fare il conto , addebitando cose non prese. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Posizione ottima, la cosa migliore la terrazza con vista sulla Medina. Ottima qualità del cibo. Personale molto gentile e ospitale. Il te alla menta sulla terrazza a qualunque ora, meglio al cadere del sole è uno spettacolo da non perdere.

Genuine Expedia guest review

Hôtel de très grand luxe à un jet de pierre de la plus grande médina du Maghreb. Grande piscine chauffée, vastes chambres équipées en tous points, propreté méticuleuse, service impeccable, buffet du petit déjeuner plus copieux et diversifié que celui des Paradores, c'est tout dire. Autrement dit, les plus privilégiés côtoieront la plus grande misère. […] Il faut donc avoir résolu cette contradiction dans sa tête si on veut passer un séjour agréable. Read more

Genuine Expedia guest review

Das Hotel ist sehr geschmackvoll und großzügig eingerichtet, Die Zimmer sollten unbedingt renouviert und dem neuen Standart angepasst werden. Das Frühstück und Abendessen ist sehr gut, aber leider etwas überteuert. Eigener bewachter Parkplatz vorhanden.

Genuine Expedia guest review

Siuation éxcélente de l'Hotel avec une belle vue sur la Méédina cet hotel renferme un jardin superbe trés camle pour le repos , idem pour la piscine c'est un joyau qu'il faut en prendre soin

Genuine Expedia guest review

Si l'hôtel est digne de son standing grâce à son emplacement, son cadre et sa piscine, le restaurant international et le petit-déjeuner sont très décevants, pour des prix prohibitifs.

Genuine Expedia guest review