My experience was POOR. I cried 10 mins i to check-in because the Front Desk staff was so rude and incompetent. I wont write a book but the restrooms were dated, minimal furniture, no supplies, etc.. They dont even change yojr sheets daily. Id gotten red lipstick on the sheets the night before and came back to the bed made red smeared all over. There […] was also mold in the shower. Dont stay here, regardless of value & location. It was not romantic for my partner and I. Read moreGenuine Hotels.com guest review
"close to all must see sights"
I was not happy to find out there was no parking and had to lug all my suit cases 2 blocks, our A/C in the room was not working. When asked to change rooms the staff at the front desk could care less. I had to insist that we get another room because she made us feel like we just had to deal with it. She basically was like there is nothing I can do. […] I had to insist again, and finally she was able to get another room. I paid for 1 Superior, One King Bed and had to down size and paid the same. Your staff is very rude and no personality at all. I've never been in a hotel that the staff was so cold and unprofessional. I've been treated better by other hotels. Your staff seemed like they hated their jobs. I will never book a room here again. It's worth spending the extra money at SLS where you are treated with courtesy and respect. Read moreGenuine Hotels.com guest review
"POOR SERVICE AND DIRTY ROOM"
STAY AWAY FROM THIS POOR SERVICE HOTEL........We checked into the room around 4pm and the AC was off and we tried to turn it on, however it would not work. I immediately went to the front desk to complain and have it repaired or move to another room. The bathroom was littered with long black hair on the floor, shower floor and shower walls. We had to […] lay towels on floor due to the dirtiness of the floors. The room floor had not been vacuumed either as it had bits of trash scattered around. We left for dinner at 6pm and they promised the AC would be running and the room would be cleaned. We returned at 10pm and no AC and the room never was cleaned. They told us they were booked and no other rooms available. Their was no concern for our stay. Try sleeping I a 80 plus degree room that the windows will not open. Next day same lack of response, asked for the Manager and he never contacted us. Again next evening AC still not working, however they finally agreed to move us at 7pm to another room. Which they just gave us a key and did not and would not help move our luggage. Worst customer service hotel I have ever stayed at, I travel in excess of 50 nights a year and never had such poor service. Stay away, their better service else where. I have called 6-8 times since returning from my trip to complain to the manager or owner and no one will take the call or return my call. Theirs too many other places that appreciate your stays, try other hotels. Read moreGenuine Hotels.com guest review
"Convient to Convention Center"
The location of hotel is good. Parking is a problem. Room is clean, but nothing inside, except a TV. We even need to go out to buy a coffee maker to get hot water. We stay for 5 nights, but the service person doesn't replace small shampoo bottle. We could only use for one time.Genuine Hotels.com guest review
Enjoyed the stay. It was in a great location.Genuine Hotels.com guest review
"Great for Couples, Students, ect. Affordable!!"
I have to say, after reading old bad reviews i was a bit nervous about the expectations of this hotel but i can honestly say they are WRONG. This isn't a luxury hotel but it isn't a Holiday inn either. Staff was friendly and helpful. The room was small but comfortable. I was perfectly fine with it, being that i wasn't going to Miami to sit in the room […] so it didn't really matter if i was at a 5 star hotel. It was clean and the location is perfect, everything is in walking distance. We had an awesome trip to Miami as well as a comfortable stay at The South Beach Hotel. Read moreGenuine Expedia guest review
"Horrible hotel. Please avoid!"
We reached late night. The AC in the hotel was not working the phones didn't work and the staff was not helpful. We didn't sleep because it was so hot! I paid a lot for this hotel but was very disappointed. Will never recommend this hotel. I wish I could get a refundGenuine Expedia guest review
Good value. The hotel is not fancy but is clean, comfortable and in a good locationGenuine Expedia guest review
"Nice Art Deco Hotel."
Nice hotel sitting just off Collins Ave. Half a block off the beach. Hotel was clean, staff was contentious and overall a descent stay for the price.Genuine Expedia guest review
"Cheap and best"
I stayed in this hotel for 4 days. The location of this hotel was amazing. Every thing was at walking distance. Hotel staff was really pleasing and more than happy to help their guests.Genuine Expedia guest review
"It was alright nothing special"
The hotel itself is just above average. The room was nice, spacious, and modern. The only problem with the hotel is that there is no parking. What I mean by no parking is that its hard to find a spot, there is parking in front of the hotel which is $1.25 an hour. There is also a garage around the corner but you have to have them valet the car and its […] costs $60 a day. Plus if you are not out at 6am they will charge you another $60. Other than that the location is great, right next to a museum, on the strip where all the restaurants are, and one street over from the beach. Read moreGenuine Expedia guest review
Carpeted, Not smart given environment. Too much rust in the tub and bathroom. Room was Very Small. Parking is a BIG problem in this entire area!Genuine Expedia guest review
"Great hotel with superb location!"
Clean rooms...nice hot shower... good breakfast for purchase in the morning...Genuine Expedia guest review
In general: The hotel was 0.k, it's well located very close to the beach, however the room needs maintenance like: Paint, replace that old carpet and the bath tub was stained.Genuine Hotels.com guest review
"Cheap but not for me."
No vending machines at all. No services at all. Location was ok.Genuine Expedia guest review
"Close to Everything, Yet far from the noise."
This is a cute little hotel on 21st st and Collins a block from the beach. Rooms are average size and sparsely and simply decorated - updating in progress. Retro 50's bathroom fixtures and tiles give it fun character. My room looked over the garden which was a cute little oasis from the crazy. The hotel staff overall was friendlier than usual. The front […] desk clerk Bergi(?) was exceptional - able to easily accomodate when a problem arose. While there is no gym on site - there is a discounted day rate and David Barton (a block away) $16.50 - worth it. Lincoln rd is a 10 minute walk. Lummus Park is 20 minutes. I would easily stay here again for the price. Some upgrades to the room that would be nice might be a small fridge, micro or coffee pot. Also not crazy about the wooden slot doors on the bathrooms; Makes privacy a little weird when you are sharing the space with someone else. Read moreGenuine Hotels.com guest review
"stylishly renovated Art Deco jewel"
A stylishly renovated Art Deco jewel, Simple, but comfortable room, spotlessly clean. No internet access through the free WiFi during our stay.Genuine Expedia guest review
Everyone was friendly and helpful. The room was spotless and we totally enjoyed the breakfast they offered and we wish we had taken advantage of the lunches. These are both NOT included in the room charge.Genuine Expedia guest review
"Miami beach get away"
Convenience location, staff are nice and helpful. The only complain is the bath room shower is not strong enough.Genuine Expedia guest review
"nice for the price"
Overall good place to stay while in south beach .Genuine Hotels.com guest review
The hotel is in a great location. If all you need is a bed for the night, this is a great place. No amenities, no glassware, no coffee pot in rooms. Can buy coffee in the lobby cafe, however. Comfortable bed, nice staff.Genuine Hotels.com guest review
"South Beach Hotel"
Room and bathroom were nice although no full length mirror. The air conditioning wasn't that great.. The room felt sticky and muggy. The front desk was not very welcoming when I arrived. Good location right off Collins Ave and could walk to the beach. Sold food in lobby in the morning. No pool. Called a taxi for us when we had to leave for airport and […] held our bags. Bed was comfortable. Read moreGenuine Hotels.com guest review
"Close to wonderful art museum"
The hotel is well located across the street from a wonderful art museum and park that is well worth visiting. Most of the cafe and front desk staff were wonderful however I did call a few days before I arrived to ask about parking. I had not been to Miami Beach before and did not know how difficult parking was. I was told the hotel had no parking and […] although there was a nearby garage, the hotel staff had no idea how much it cost. It would been helpful to have information at that point and not the annoyed attitude I received. Although the room was comfortable, it was not well vacuumed and the windows were not self explanatory to operate. Read moreGenuine Hotels.com guest review
"Great place for the price"
I lived in South beach for years and chose this hotel because of its location to the best of South Beach. The staff was very accommodating at every turn and the room was comfortable, clean, large and modern. Much better then anything you will find on the Collins or Washington main drag. I would definitely stay again.Genuine Hotels.com guest review
We were expecting a lot from the hotel, but I guess you get what you pay for. Pros: Location, Service, Rate Cons: Very small hotel, old property, no parking space (paid $30 per day in a nearby parking lot), rooms were very basic, no lock to in bathroom door, no microwave in the roomGenuine Hotels.com guest review
"HORRIBLE customer service"
Front desk associate, Cesar, was rude from the second I walked through the door. I called ahead to see about checking in early and was told 2pm would be fine. Got there at that time and was then told I had to wait until 3pm...the hotel did not seem occupied at all. Cesar also would not let more than 2 guests into the room, even just to visit for a short […] while. No hotel parking was another issue. Due to the awful awful awful customer service, I will never return to this hotel or recommend it. There are plenty of other options in that area of South Beach. Read moreGenuine Expedia guest review
"Good hotel for the money - but bad service!"
The actual hotel itself is nice enough. It was clean and fairly comfortable. It was within walking distance of everything on the strip - but far enough away that it was quiet at night. All the hotels in south beach are older and not very well appointed unless you're willing to spend twice as much money. Negatives are that the guy at the front desk is […] not very friendly. It felt like we were staying in a European hostel, not an American hotel. We had better luck with the lady at the front desk on our second night - she seemed to actually care that you had a good stay. Also, parking rates are unbelievable! If you can avoid a rental car in sobe it's wise. Oh, and we filled up the bathtub and the water was yellow - but that's probably typical of many older hotels on south beach? Read moreGenuine Hotels.com guest review
"Great location for kids but horrible customer serv"
We were overall satified with the hotel itself, but customer service was horrible! We liked that it was within walking distance of everything on South Beach, but not in the heart of the action so you could actually get some peace and quiet at night - plus it was close to Lincoln Street shopping and dining. The hotel was pretty basic but it was clean […] and comfortable. However, beware that although they say they have crib beds and you request one with your hotels.com booking it doesn't mean you will get one. Our first night we were told they only have two infant beds (pack n' plays) in the hotel and both were being used by the same room. We put up a fight since that was the biggest reason we chose this hotel and we had specifically reserved one - the guy at the front desk responded with "There's nothing I can do for you." No apologies, no effort to make things right... he couldn't have cared less! With a 12 month old kid who rolls off beds it left us with a bad night's sleep. We are avid vacation-ers and this hotel did not feel like an "American" hotel as far as amenities and customer service go. However, after walking around South Beach I don't think you could get anything much nicer without spending at least double the money. Read moreGenuine Hotels.com guest review
"Watch out. Zero parking. $$$$$ nearby"
nice, very, very thin walls.Genuine Hotels.com guest review
"Elegant and Beauty combined"
Very pretty hotel , in a fairly quiet neighborhood in neat area , a little bit of a hike to strip. Nice museum across the street, opens at Noon. Expensive parking on street on in garage.Genuine Hotels.com guest review
"Nice & close to the beach"
The hotel was nice, but no hotel parking and must pay to park in city parking lot, plus you must can only put in 9 hrs on the Pay&Go station....I guess that is normal for Miami Beach.....close walking distance to beach and some nice restaraunts.Genuine Hotels.com guest review
The only problem we accounted was there is no soap dish in the shower stall. The shower and spray are perfect. We had to leave the soap on the shower stall floor while we cleaned. Other than that the hotel is very clean nice neighborhood quiet loved the entrance to the hotel. Very close to everything esp to Collins drive where the actions are.. and […] easily find all kinds of food .. Will def stay at this hotel if happens to be there!!! Read moreGenuine Hotels.com guest review
Goodvalue with close access to convention center and south beach.Genuine Hotels.com guest review
It s a budget hotel which is fine for what you pay. Clean, comfortable and close to the beach. Walls are a bit thin however.Genuine Hotels.com guest review
loved the courtyard! Walls were thin though. Breakfast was excellent! overall it was a pleasant experience.Genuine Hotels.com guest review
Nice hotel in good location. Good value. Nice rooms. Good service. Parking is a problem like the rest of S Beach. I would definitely recommend.Genuine Hotels.com guest review
I've stayed there for 9 years for 10 days stay per year; no problems.Genuine Expedia guest review
"Great hotel for miami beac conv ctr visitors"
This is a great hotel for those attending events @ the miami beach convention center. The conv ctr is a 4 minute walk away!! There's a parking garage right behind the hotel. Extremely convenient. And the price is very reasonable for the area. Great place!!Genuine Expedia guest review
"Close to the beach"
Very nice location, close to the beach, close to the major street (Collins Ave.), yet on a quiet street across from a park. Loved the king size plus, very comfortable bed. Very nice old style bathroom and very comfortable and quiet air conditioning. The staff was nice and helpful. Breakfast not free but sandwiches they prepared were very tasty and beautifully […] presented. No coffee in the room but it was available at the breakfast area early in the morning. Didn't like parking arrangements (none provided by the hotel). Didn't like the fact that the hotel wouldn't secure a parking spot for unloading or loading our car. Most of the time some car was parked in that location. The carpeting should be replaced, especially on stairs. The front yard of the hotel with beautiful palm trees looked impressive. WiFi worked great. Area safe, no problems walking at night. Read moreGenuine Hotels.com guest review
"Nice Art Deco Hotel - could use some updates!"
While we enjoyed the hotel overall, the South Beach Hotel could certainly use some updates, starting with double-pane windows. We could hear everything that happened in the courtyard as though our windows were open. We could not hear any of our neighbors in the hotel, which is why I think it was just the old-time windows allowing the noise. Another […] update I would have appreciated would be serving complimentary coffee and tea, as most hotels now do (if not in the room, then in the lobby).Still, our room was clean, our bed was comfortable, and the front desk staff was very friendly and helpful (gave us beach towels, got us to the right bus, etc.) Read moreGenuine Hotels.com guest review
Customer service bad. Shower and bathroom Floor dirty.Genuine Expedia guest review
No parking, no valet. You have to figure it out on your own. When I called I was told to go find a parking garage. Had to request additional towels and pillows. Ended up having to go down and stand at desk until the guy went to get them so I would leave. Shower was broken, had to take a shower in scalding water. Went to complain and the guy says he […] will send the repair person. This was before 9:00 am. Went out, came back at 11:00 and nothing had been done. Had maid come in and try to get it to work, she goes to report to the front desk, nothing happens. I go to front desk and complain again and the guy says it will be fixed. I go back out and come back at 3:00 pm, still nothing done. I tell the guy my daughter needs to shower before we meet family for dinner and then he decides to call the repair guy. I request a new room, he says NO, you can use the shower in a room that is being cleaned!!! Repair guy was very nice and fixed it in about an hour. I had to go sit in another room and wait while my daughter showered!!! That night the room connected to ours had at least four people in there partying ALL NIGHT LONG. Next morning the front desk man says I should have called them and they would have called the police. I thought that was a bit excessive and told him it was not their fault, it was the fact that the connecting door was cheap and not soundproofed, and besides after what happened with the shower, you probably wouldn't have cared. He just walked away. Read moreGenuine Expedia guest review
"Excellent location in South Beach"
The hotel is clean. The staff is pleasant. The beds are comfortable. The ambience of art deco is nice.Genuine Hotels.com guest review
Pretty good hotel. Close enough to all of the restaurants and shops on Lincoln, but far enough that it wasn't loud at night. Room was okay - cheap decor, but newer and clean. The shower never did get very warm and it leaked all over the bathroom floor. All and all this hotel was decent for the price.Genuine Hotels.com guest review
"great hotel for the price"
The location was perfect. It was close enough to everything going on in South Beach, but across from a park so there was no noise from Collins.. The room wasn't luxurious, but the beds were comfortable, the bathroom was modern and clean. The front desk clerk was friendly and very helpful.Genuine Hotels.com guest review
Great location for price. 2 blocks to beach,across the street from collins park. Easy walk down boardwalk to Ocean drive (about 12 blocks.). A few blocks to lincoln and convention center. Hotel renovated recently- room was very neat and clean- not alot of street noise.Genuine Hotels.com guest review
We were very happy with our stay! The hotel definitely exceeded my expectations! I would absolutely stay there again.Genuine Hotels.com guest review
Hotel was very clean and comfortable. Would only recommend curtains in the corner rooms as the sun comes through the blinds in the morning. Overall, great place would stay there again.Genuine Expedia guest review
"it was good"
i would go back againGenuine Hotels.com guest review
The staff was quite unpleasant, but the proximity to the convention center can't be beat.Genuine Expedia guest review
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