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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
Location.
Facing the Caribbean Sea and providing direct beach access, this all-inclusive resort is next to Plaza Kukulcán's shops in Cancun's Hotel Zone.
Hotel Features.
Buffet and à la carte dining, drinks at four bars, daily activities, nightly theme shows, and non-motorized water sports at a nearby marina are included in the room rate. Three outdoor pools are on site.
Guestrooms.
Guestrooms at this Cancun resort offer wireless Internet access (surcharge), satellite TV with U.S. channels and pay movies, and direct-dial phones with voice mail. Minibars are restocked daily with beer, bottled water, and sodas. Rooms face the sea or the street.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The majority of amenities and activities at Barcelo Tucancun Beach All Inclusive are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment.
All-Inclusive food and beverages
Scroll down to the Dining section for restaurant/menu details.
Land sports
Classes/instruction
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Globe Certification, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for the Barcelo Tucancun Beach All Inclusive (scroll up to the All-Inclusive Details section for more information).
The following dress code applies in all the restaurants and the lobby bar: no wet clothes; shoes or dress sandals and top garments must be worn.
El Mallorca - Ocean-view buffet-style restaurant. International fare. Breakfast, lunch, and dinner.
Don Quijote - Buffet dining. Spanish cuisine. Dinner.
Mexico Lindo - À la carte Mexican cuisine. Reservations required. Dinner.
La Claraboya - Ocean-view dining. Lunch and snacks. À la carte seafood cuisine for dinner (reservations required).
Room service - Available from early morning to late evening (surcharges).
The majority of recreational activities and facilities described below are included in the room rate for the Barcelo Tucancun Beach All Inclusive (scroll up to the All-Inclusive details section for more information).
The resort offers three outdoor pools (one with a children's section), a spa tub, a daytime tennis court, basketball, volleyball, and badminton. Aqua-aerobics and introductory scuba-diving lessons (one per week) are included. Daily activities are held by the pool and beach, and live shows are presented nightly in the resort's theater. A Kids' Club welcomes children ages 4 to 12.
At AquaWorld marina, 2.5 km (1.5 mi) from the resort at Nichupté Lagoon, guests have complimentary use of kayaks, windsurfers, and pedal boats (transportation to and from the resort is not included in the room rate).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"place to stay"
served the purpose, food was horrendous !
"Great place to go and relax!"
This place offered great service! Everyone that works there is very friendly. It is only 15 minutes from the airport, and it is easy to arrange for a taxi online. Everything is kept clean. The only complaint would be about the beds, they're pretty hard and the sheets aren't soft either. The room had a balcony with a great view of the ocean. Food was […] fine, nothing amazing at the regular buffet, but the Mexican restaurant had delicious steak! Plenty of seating around the pools, as usual people reserve seats with their towels in the morning. Drinks were good too, and there are bars near every pool and inside the pool. Overall a great vacation! Read more
"Great Location"
Pricy but you pay for the location. The food and service in the restaurants was very good. The customer service desk was very helpful. The view and property was outstanding. We only attended one show and got there late but it was very entertaining too.
"BARCELO TUCANCUN, CANCUN"
VERY NICE AIRY LOBBY, CANNOT BELEIVE THIS HOTEL IS ONLY RATED 3*. THE FOOD, THE SERVICE, ENTERTAINMENT WAS DEFINITELY 5*. INFACT THE QUALITY OF THE SHOWS AT NIGHT WAS SUPERIOR TO MOST CRUISE SHIPS WE HAVE BEEN ON. THE STAFF WENT OUT OF THEIR WAY TO BE FRIENDLY AND HELPFUL. OUR ROOM WAS A STD ROOM ON THE THIRD FLOOR OF THE NORTH TOWER, FACING THE SHOPPING […] CENTRE ACROSS THE ROAD. THE BEDS WERE VERY COMFY AND WE FOUND SEVERAL ENGLISH TV CHANNELS ON THE SET IN OUR ROOM. ALL THE GARDENS WERE BEAUTIFULLY KEPT. THE AIR CONDITIONING IN OUR ROOM WAS JUST RIGHT. THE ONLY THING DIFFERENT TO MOST BROCHURES IS THE COLOUR OF THE HOTEL IS NOW BEIGE. ALSO NICE POOL AREAS. EASY & COMPACT TO NEGOTIATE YOUR WAY AROUND. THE DRINKS DID NOT TASTE WATERED DOWN TO ME AS PREVIOUSLY REPORTED. THE STEAKS THAT WE HAD IN THE RESERVATIONS ONLY RESTAURANTS WERE SUPERB. Read more
"Second Time"
I had stayed here more than 10 years ago with my family on vacation. We returned and were very happy with our experience again. The staff is very warm and helpful and very accomodating.
"Same food every day"
The food was a disaster. The same food every day, lunch and dinner. The beach, the location and the hotel was ok but the food pulls down the whole thing.
"BArcelo Tucancun in Cancun"
Clean and nice hotel with friendful service. Price in line with quality. A bit noisy rooms and no Wifi in the room available. Very good location and view to to sea from all of the rooms. I can recommend to aperson seeking for a clean mid class hotel with a good location.
"tucancun all inclusive"
The hotel was nice but they gave us the room at 3pm without towels and still dirty. The mojitos were great! but they usually run out of mint. The food was great and the totopos awesome but they only had microwave in one restaurant.
"Mexico!"
I went to this hotel with a friend. we booked last minute and we were pleasantly delighted when we arrived. good location, beautiful place with access to the ocean. we loved the swimup bar and the staff were very friendly and helpful. we loved our stay and would highly recommend it to other people.
This guest did not leave a comment.
"Hotel Barcelo Tucancun - excelente localização"
Ficamos muito satisfeitos com nossa estadia no Hotel Barcelo Tucancun. Pessoal dos restaurantes e bares muito receptivos. Restaurantes com boa alimentação e opções. Vãrias opções de bebidas. Excelente localização.So faltou um pouco mais de animação na ãrea das piscinas.
"Ótimo custo-benefício"
O Hotel é muito bom, os funcionários são muito atenciosos, as piscinas são ótimas. Apenas o banheiro do quarto precisa de uma reforma, o chuveiro tem oscilações bruscas de temperatura da água, e os colchões um pouco duros. Mas no geral é um bom hotel e vale a pena.
"Custo beneficio satisfatório"
Muito bem localizado, com atendimento muito bom e quarto confortável e bem limpo. Tive azar da internet está com defeito, o box vazava muita água p/ fora dele e meu quarto estava próximo ao kids e da lavanderia (apt 1019). A comida não é o ponto forte, apenas o café é nota 8,5. Se puder não contrate All Inclus, vá almoçar e jantar fora, o que não é […] muito caro. Eu voltaria pelo custo benefício, só não iria p/ o apt 1019. Read more
"Aire acondicionado"
El aire acondicionado es un asco, en Noviembre a 28 grados y nunca pudo enfriar la habitacion a un grado de confort. no se como le hagan en verano. El menu de los buffets siempre fue el mismo. nada de variedad.
"Hotel Barcelo em Cncun"
Minha familia adorou,meu filho de 9 anos queria ficar mais tempo,gostei muito e descobri que tem a rede Barcelo em outros paises,na minha proxima viajem ficaremos de novo nesta rede com tudo incluso
"na frente do shoping kukulkan"
Fomos muito bem atendidos pela equipe que trabalha no hotel. Comida boa mas cerveja quente. Chuveiro ruim (dificil encontrar uma temperatura agradável pois sempre quente demais - sem regulagem). Falta guarda-sol na praia,
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