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Facing the Caribbean Sea and providing direct beach access, this all-inclusive resort is next to Plaza Kukulcán's shops in Cancun's Hotel Zone.
Buffet and à la carte dining, drinks at four bars, daily activities, nightly theme shows, and non-motorized water sports at a nearby marina are included in the room rate. Three outdoor pools are on site.
Guestrooms at this Cancun resort offer wireless Internet access (surcharge), satellite TV with U.S. channels and pay movies, and direct-dial phones with voice mail. Minibars are restocked daily with beer, bottled water, and sodas. Rooms face the sea or the street.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Activities and facilities/equipment
All non-motorized water sports are included.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Globe Certification, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
The majority of recreational activities and facilities described below are included in the room rate for the Barcelo Tucancun Beach All Inclusive (scroll up to the All-Inclusive details section for more information).
The resort offers three outdoor pools (one with a children's section), a spa tub, a daytime tennis court, basketball, volleyball, and badminton. Aqua-aerobics and introductory scuba-diving lessons (one per week) are included. Daily activities are held by the pool and beach, and live shows are presented nightly in the resort's theater. A Kids' Club welcomes children ages 4 to 12.
At AquaWorld marina, 2.5 km (1.5 mi) from the resort at Nichupté Lagoon, guests have complimentary use of kayaks, windsurfers, and pedal boats (transportation to and from the resort is not included in the room rate).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.see all hotels in Cancun
"I loved how close the beach was!"
We had a great time! I really liked the adult only pool!Genuine Expedia guest review
"Nice Hotel / Close to beach"
The hotel is setup nice. Plenty of dining area. 3 pools to get cooled off in. Easy access to the beach. The entertainment staff was great. Music was good. The staff set up games, competitions, and shows. The food could have been better. There wasn't enough changes in the day to day menu, so therefore the food got boring. The only other improvement could […] be having some sort of entertainment after 11pm, because everything shuts down after 11! Read moreGenuine Expedia guest review
"Good location on the Cancun Strip"
Being new to Cancun and the all inclusive experience, it took a little to get used to. High pressure sales for excursions but if you are able to say No, it is a good time. Nice Hotel and clean on the outside. Rooms are nice too . Great view in most rooms. Hotel is busy (probably due to great rate) and many kids at this resort. Some lines to get all […] inclusive drinks near pool and only one restaurant open for breakfast on most days which created a wait! Don't get sucked into Resort Credits. Advertised 550 US dollar resort credits however they are useless due to the fact that its all in money off coupons, hence, a romantic dinner on the beach may be $100.00 but the coupon is for 50 dollars off. Resort credit is not dollar for dollar and it was disappointing when we figured that out. Wi Fi is NOT free and cost 12 US dollars per day, however, with our 5 dollar off resort credit it was 7 dollars per day. LOL. All around though a nice location, and close to action and a Mall. Lifeguard on beach was very quick to blow whistle so it was hard to enjoy swimming in the Gulf and blue waters as all people were kept in one small area and not allowed to go out far. Read moreGenuine Expedia guest review
"Very Good !!!"
We had a great experience at the hotel. The restaurant staff is great. There is an entertainment team which runs activities throughout the day and have great evening shows at the theater.Genuine Expedia guest review
"the best entertainment staff ever!!!"
went with 21 other people an we had a great time thanks to best entertainment staff!!ANGEL,ENRIQUE, AN WINNY ARE THE BEST!!!Genuine Expedia guest review
"Nice family Hotel."
Entertainment staff was exceptional. They did everything they could with the limitations they had to make our stay as fun as possible. The food & adult entertainment at the hotel are what make my overall rating a 3 instead of 5. Example: One adult pool with a wet bar. Beautiful pool but, no music or entertainment & the wet bar closes at 5:00 pm. All […] the pool activities are at the family pool only. Read moreGenuine Expedia guest review
"Convenient location right at the beach"
great hospitality from friendly staff; on time food services and live music entertainmentGenuine Expedia guest review
"Overcrowded, terrible staff. Mold."
Ok, I am an expereinced American traveler, lived for over 10 years in Europe, Asia and Latin America. One of the worst hotels I have stayed at. Tables too close together. Staffing was minimal, we had to wait for over ten minutes for requests, like ketchup. I asked 3 different servers for coffee at breakfast before I finally got it, when I was almost […] done eating. Not cool. Food was OK, but the atmosphere was not enjoyable. Gift shop reaks of mold. The architecture of the hotel is wacky. Way too many stairs to get to anything. Pool area cramped. Read moreGenuine Expedia guest review
"Nice Hotel, if you stay in Villa"
We had 3 rooms , 2 of them in the first building, it did Not have a balcony and the building is old and Smells horrible, we have requested to have rooms In the same building which was not granted. We were Lucky to change the rooms and get a Villa With extra pay, which was a totally different Experience. The food is OK could be better,Genuine Expedia guest review
We spent a week here with 6 teenagers (17-19) and had a nice time. Overall location is great! The beach was awesome and loved walking in the mornings. The pool was always fun with music and activities going on. The food at the main buffet was okay we found the other locations to be better. Loved the Mexican restuarant for dinner and reservations were […] very easy to make. Overall we had a GREAT time and look forward to going back. Read moreGenuine Expedia guest review
"Good place to stay"
Barcelo Tucancun is a good place to stay. Close to the airport, huge beach, the food is amazing, people are great and nice. The four restaurants and 3 bars give you good options for eating, although the drinks they serve lack a bit of alcohol ;-) One minus the cleanliness: there was a persistent stink of humidity in our room, and in many of the public […] bathrooms. Also, the room service is not good, since I am still waiting for my shaving kit :-) Read moreGenuine Hotels.com guest review
"A solid 3 star hotel"
Starting with the lobby, you think you may have just scored the deal of a lifetime. After getting passed that, everything averages down. The lack of detail is really astonishing. Paint jobs are sloppy, pool tiles are old and dirty, some even missing. The bars only serve about 15 drinks, none of which have any potency unless you decide to go on the rocks […] or tip for a strong drink.The restaurants are mediocre. The eggs taste like they were once powder. The two "reservation required" were also ok. The dishes are mostly seafood or contemporary Mexican. The buffet food, was barely exciting enough to be buffet food. I do have to give them props on the fantastic fresh juice in the morning and the very well cooked seafood dishes that they serve. One that we found annoying was the surveys they ask you to take after every meal. After the 4th one it became tiresome. The beach wasn't as nice as the other hotels'. We never saw anyone cleaning our portion and after a while lots of cups from the bar and other trash ended up cluttering the sand. And it was never "open" either. The red flags were out 5/7 days. If anyone has ever been to an open ocean beach, you would've chuckled. Read moreGenuine Expedia guest review
The hotel was ok, but I have stayed in nicer places in Cancun. The pool was nice, but crowded. Plastic chairs were placed on the beach each morning. You were allowed to drag them to whatever spot you wanted, but no umbrellas on the beach. The all inclusive food was ok. We found found ourselves eating out the last few nights just because we were tired […] of the same thing every night. I will probably find a different hotel next time I am in Cancun. Read moreGenuine Expedia guest review
"Ups and Downs"
We went with a group of 9 people for 5 days. Upon check-in one couple had NO air conditioning in their room and had to be moved to another room. On the second day our room began to have AC issues and the staff came to our room twice to repair it. On the third day they were back again to repair it and that lasted about 6 hours. Two days before we left […] we were offered another room but we asked for a fan so we wouldn't have to pack all of our belongings up with only two days left. They did give us a fan but it seemed to be a major request and hassle for them. Day three I fell going into one of the pools and injured my right foot. A lifeguard came right away to take a look at my foot and he was very good in getting me fixed up. The next person to show up was a lady with a clip board wanting me to sign forms. She was non English speaking lady and couldn't explain to me what I was signing. Never did anyone from the hotel management come and check to see if I was o.k. The life guard did come back to our room and bandage my foot about an hour after the accident. Honestly the entertainment staff and the doormen saved our doomed stay. Enrique and the other staff were incredible with all the guests at the pool. We had our best times during the day down by the pool. The lobby and the restaurants were always hot. At check out I asked for copies of the forms I signed when I fell and I was told to email the resort and they would get send them. That was two days ago.ugh Read moreGenuine Expedia guest review
"beautiful view, great for smaller budget"
the room was great, the view was wonderful. we didn't enjoy being only floors above the lobby bar that didn't close until 7am, or the 600 Brazilian teens staying at our hotel the same week. The food was not fantastic. The restaurants were better. The staff wasn't overly friendly and we often had trouble finding a bartender. Also, the only beer offered […] was Corona. Read moreGenuine Expedia guest review
"Family vacation for 4"
We booked this hotel as it was the best deal we found online for an all inclusive so we were not expecting it to be out of this world nice. But, once we arrived we were pleastantly surprised. I would ask for a ocean view room as it will make the stay much more enjoyable and well worth the extra charge. The normal buffet was just ok, but I was always […] able to find something I liked. I would however suggest you take advantage of the two resturants you have to make a reservation for, The Sea Food and Mexican resturants. The real winner however was the Spanish Buffet resturant !! The food there was great and it seemed to go unnoticed so it wasn't as busy and no reservation was needed. The menu is the same every night but the food was excellent. Everything else, the staff, the beach, the pools etc. were very nice. We would definitely stay here again. Read moreGenuine Expedia guest review
I was very impressed with this hotel. Our room was very clean and cozy. We did have to wait a bit to get a room but it was worth the wait because we received a room with a big patio. The food and drinks were also good.Genuine Hotels.com guest review
"ABOVE AND BEYOND! THANKS!!!"
We were given an ocean view upon check in for no extra charge. A friend traveling with us had oysters in one of the restaurants one day and went back the next day - they didn't have any so he asked the waitress if they had any in any of the other restaurants - she went to the back and the chef came out a few minutes later with an entire plate of oysters […] just for him!!!! We were also given the VIP dining room at the Don Quiote restaurant and we got our own personal waiter - Noah ... he did an awesome job. We were all pleased with this hotel. This is our 4th trip to Mexico - 3rd trip to Barceló Tucancun and will return there when we go back there. Thank you to the entire staff at this hotel for going above and beyond. We appreciated all the kindness. Read moreGenuine Expedia guest review
IT WAS REALLY DISAPPOINTING TO VISIT THIS HOTEL AT THIS TIME THE FOOD IN THE SNACK BAR AND BUFFET RESTAURANT WAS AWFULGenuine Expedia guest review
"Nice hotel with very friendly staff"
This hotel is not the biggest or the most lavish but it is very nice for the price. Of the best part is the beach. The staff were very friendly and accommodating. The entertainment staff especially Enrique do the best to encourage everyone to participate in all the activities. Nightly was the entertainment was also nice. Every night the staff would […] take people to a different club. The only thing I would change is their menu. They need more variety of choices for dinner. Other than that I was very pleased. Read moreGenuine Expedia guest review
"Friendly Hotel with a great beach. Great location."
Barceló is a good hotel. I would recommend this hotel to friends and family. Prime location, and affordable. Mall directly across the street. Stop in and enjoy a Fish Spa. It was excellent. Book a shuttle ride in advice to save you the hassle. Best Day shuttle service was excellent. The staff was friendly and very helpful. There was a show every night […] which was very entertaining. They had various activities all day long so you were never bored. The food selection was great. Try and make reservations at one of the non buffet style restaurants, but if not the main buffet is excellent. I was very pleased with my stay. Ps: I read all the reviews before and after booking my trip, and I found nothing wrong with the shower water. The shower was nice, better than my one at home. The food was good, and I am a picking eater who does not eat meat, and the selection was just fine. I did not get sick, or feel under the weather at anytime doing my trip. My mini fridge stayed stocked with bottled waters, and can sodas. Beers to if that what you enjoy. This is a great hotel that caters to all different kinds of people in life, so if you are thinking about booking give them a try. Read moreGenuine Expedia guest review
We had a great time as this was our first trip to Cancun. A friend had recommended the Tucancun Barcelo as she has stayed in others along the Hotel Zone and found this to be the best one. The only negative I could list was that our air conditioning did not seem to work properly when we arrived but we called and maintenance arrived right away. The food […] was good and there was a nice variety. The beach was so close and that was a plus. We would stay here again. Read moreGenuine Expedia guest review
"Went to celebrate my 40 birthday with my husband"
I am from miami florida, This is my fifth time going to cancun and our second staying at Bacelo tu cancun food was great, service very nice and clean also nice shows at the theater very happy over all.Genuine Expedia guest review
"Great hotel on the Beach!"
This was our 3rd stay at Barceló Tu Cancun in the villas and have loved it each time. The hotel was nice and clean, rooms were clean, and although the air conditioner was not as cold as would like it was comfortable. The hotel restaurants were very good and had many options to choose from. The staff was more than accommodating and friendly. A special […] thanks to Enrique - Pool Sports & Activities director for heading up all the activities daily, and Antonio and Sylvia - bartenders at the main pool for always greeting us with a smile and making sure we had a drink. We had 8 in our group this year and next year we are shooting for 15! Please share my experience with the staff at Barcello Enrique - practice up on that ping pong....I'm coming to get that T-shirt you promised me when I win!! Thanks to all Eric - Sand Springs, OK Read moreGenuine Expedia guest review
"Nice hotel on the beach and close to shopping"
Hotel staff is very friendly and helpful. Lots of things to do at the hotel.Genuine Expedia guest review
This is our family's 3rd trip to cancun to this resort. It is fabulous and one of the few places that comfortably accommodates all 5 of us. The staff is fabulous especially Ulises and Louis. They always go out of their way to make our trip special. We will go again!Genuine Expedia guest review
The hotel was nice. The entertainment staff were wonderful. Enrique and Winnie wonderful very fun and good at getting a game going wether water volleyball bingo or darts. Our family had a great time. Food was just OK but who goes to Cancun just for the food. The whole staff at the hotel were always very friendly and one waitress in particular Silvia […] was very sweet and our family loved her. Read moreGenuine Expedia guest review
"SOME SERVICES NOT MATCH TO THE CATEGORY OF HOTEL"
AIR CONDITIONING DOES NOT COOL AND NOISY IN THE ROOM. BUFFET RESTAURANT TOO SMALL FOR THE VOLUME OF GUESTS, IT FEELS HOT IN THE RESTAURANT.Genuine Hotels.com guest review
Hotel staff, very friendly and polite, always with a smile, we loved that.Genuine Expedia guest review
"Good for families!!!"
The hotel is kind of hiding but totally beach front, the beach is great btw!.. you find a mall (Plaza Kukulcan) just crossing the small street in front. The pool is good not to deep and they have one for adults only. They have entertainment every day for the whole family on the open one. They have Catholic mass on Sunday al 11:30 am at the theater (if […] you like), again very family oriented resort. The food on the buffet is a bit boring but you got several places to choose from one of the bars serves snacks until 3 am . The only bad is the slamming doors, but also not unbearable. The AC works but not strong enough if you like a cold room or there is more than 4 people in the room or a lot of "movement". I work out 5 days a week and have a hard time opening or closing my balcony door, once I figure the special way to use it, I could operate it easier. The rest is ok. The personal is very kind and easy going. I think the building needs and upgrade to bring it to the 2013. My main complain the wifi is not free, not even in the common areas, they tried to charge me 12 dls per hour of usage! I got international data so I use it for the trip. And there is no safe box in the room, but nothing got stolen. I hope Read moreGenuine Expedia guest review
"Great Family Vacation"
We had a wonderful time the staff was amazing! We booked two rooms one of them had problems with the air conditioner we advised the problem they moved us to a new room with no hassles.Genuine Expedia guest review
"Great hotel for a family"
Really good service, the only issue was the cold and hot water, clean rooms, friendly staff, good locationGenuine Expedia guest review
We vacation to Mexico once a year and usually stay at an all inclusive resort. We stayed at the Barcelo at the end of May. Our air conditioner did not work and the first repair visit did not fix the problem. The front desk refused to move us to a new room but promised to have a repair man come up to check the air conditioning again. No one showed up […] to repair and our room was at least 80 degrees even with the patio door open. We kept our hall door open while in our room as the hallway was noticeably cooler. The buffet options are very bland and limited and food seems to be the same each day. The entertainment staff and the pool staff were very nice! Sylvia at the pool was incredibly sweet and was always checking on our group. Her personality and smile were appreciated! Read moreGenuine Expedia guest review
"Would not recommend."
We had to change rooms after the first night because the first room was very dirty and dark. It was in the old tower which needs to be demolished!! We had requested an ocean view -- which it had. The second room was also an ocean view, but was more money a night. I don't recall seeing a variety of prices for ocean view on your web site -- just villas, […] suites, doubles, and sea views. The tv didn't work, the clock didn't work, and lights were burned out. As in the other reviews I read, we did get stuck in the elevator three times in less than 12 hours, heard LOTS of complaints about the Internet not working which is unacceptable when paying such a high price each day for it, and the food was mediocre at best with no variety from day to day. We have previously stayed near Playa del Carmen (we stayed here to attend a wedding on site) and in Playa our hotel included free Internet and safes!! You'd think a hotel wouldn't want to be liable for theft, but evidently not this one with their daily charge for the in-room safe!! Read moreGenuine Expedia guest review
"air conditioner not goog"
food is good but i aspect much better, and air conditioner was not working good . swimming poll service not good .front desk service waiting too long for two people line. after hours bar waiting too long for a drinkGenuine Expedia guest review
"easy access to mall for shopping & exellent beach"
staff very nice & friendly! it's our second time in 4 months , we love it!Genuine Expedia guest review
"Great hotel for young adults!"
Fantastic experience! It was our first time at an all inclusive so we werent sure exactly what to expect, but the staff and food was great! Most of the staff spoke at least some english, but they definitly appreciated if you tried Spanish. The bars were great, and the food was awesome. We loved the Mexican place the best, although the Spanish and Seafood […] places were very good. Great location, awesome beach, and activities during the day were great. Met some people playing in organized games of beach volleyball! Had a great time, definitly recomend! Read moreGenuine Expedia guest review
It was disappointing when you arrived to only have 3 people tending over 50 guests to check in. Then you have to make reservations for dinner the day off--and stand in line to do so. If you are thinking you have 24 hour Wifi access, that's incorrect---they ran out of passes for the day, 3 out of the 4 days we were there! They also run out of towel cards--and […] you have to carry your towel until they have new cards. There isn't enough umbrellas for the amount of people at the resort! The food was average--but the same each day. It was disappointing that you didn't have all the items at your convenience, there was always a wait for something. Read moreGenuine Expedia guest review
"BEST VACATION DESTINATION EVER!"
This was our second stay at Barceló Tucancun and we could not be more impressed with the accommodations and service. We will return again for sure! The front entrance to the Resort is across the street from the back door to the Luxery Avenue Mall which contains everything from the Tequila Museum to the Harley store. No need to venture anywhere else […] ! Read moreGenuine Expedia guest review
"Would go back"
Barcelo Tucancun hotel is a really good choice if you want to stay at a place that is affordable. The activity staff is by far the best thing the hotel has to offer. The shows they put on at night are amazing. They also go out of their way to take guests to night clubs. I recommend this hotel to everyone looking to stay in the hotel zone.Genuine Expedia guest review
"nice and good location"
hotel room was nice; entertainment was just ok; drinks ok if you asked for extra alcohol added; only tea complaint was no fresh bananas and no bacon; hotel grounds and pool were goodGenuine Expedia guest review
The hotel was just average. I guess you get what you pay for. If your looking for just a budget hotel then that's what you get. I could never find a umbrella, never any empty lounge chairs at two of the three pools. I had 4 women take off their tops and walk around topless all day at the pool and no one said a word. The drinks were watered down. When […] I checked in they put me in an ocean view room with 5 palm trees in front of my balcony. NO OCEAN VIEW and they said they were full and could not move me. Day one MY A/C did not work they came the next day and fixed that, then day two the power went out in my room as soon as I got up. I had no power for at least 2-3 hours. I could not shower or anything. Day three the power when out in my room again as soon as I got up they did fix it right away this time. The shower door had a big opening the rubber piece that keeps the water in was all broken so the floor in the bathroom flooded ever day when I showered. Most of the people and the staff don't speak English. Under my balcony was the sitting area out side of the bar and every night 1:30 am the first night people yelling and singing. Then the next night it was the same thing only 4:15 am people being loud drunk singing. It went on like this every night except one. I did ask to be moved after 2 nights of being woken up but they said no we don't have any rooms.DON'T STAY AT THIS HOTEL spend a little more money you will be much happier. Food bad too. Read moreGenuine Expedia guest review
Resort was good. Only problem/not understandable concerns were the dress code for 1 and the ability to make reservations at the "specialty restaurants" for 2 were bummers. Men can not wear tank tops or cut off shirts to the restaurants but fine for females. We had a group of 8 & 1 guy was basically thrown out of the restaurant for having tank top on […] (yelled at to get out), yet 2 days later we were in the same restaurant & saw men with the same clothing who were allowed to stay. The "specialty restaurants" needed reservations & we tried 3 nights for 1 restaurant and were simply told the restaurant "wasn't available/serving" for that evening & you could only make reservations between 8 am - noon on the day you wished to dine. That was kind of discouraging. We enjoyed our stay but felt the rules were not always applied the same way. Read moreGenuine Expedia guest review
"Definitely not a 3 star resort"
We have stayed at numerous locations in the Riviera Maya and this one doesn't come close to the other resorts. If you are hoping for pool time, the swimming pools are very small compared to other resorts. There were a lot of families at the pool so they were full of smaller kids which made it difficult for my teenage sons to find room to play unless […] they went night swimming. The food was terrible! I have read many reviews on food at all-inclusive resorts over the years and I am always surprised to hear that others were not happy. The buffet dinners were so bad we often just went without or tried to find a dinner outside the resort. The buffets are also very small compared to other resorts and you had to wait for longer periods of time before getting a table. The main dinner buffet felt like a cafeteria with the lighting. Breakfast and lunch buffets were a little better but without variety. The minute you pull up to the resort, you are pressured by timeshare sales people. We were tired from a long flight and didn't realize at first what was happening. When we did not arrive for our "scheduled time", the lady kept pressuring us and calling our room - she even followed us out to the pool. Bartenders were all very nice. We also had an issue with our airport transportation company, and the men working the front of the resort were not willing to call the company or help in any way. Definitely look elsewhere for your resort in Cancun. Read moreGenuine Expedia guest review
"Great resort by the beautiful blue sea"
Room was clean and comfortable. The staff was very attentive to all our needs and requests. They were always will to help and made sure our accommodations were to our expectations. I highly recommend staying at this resort.Genuine Expedia guest review
"Ok if you are wanting a party spring break week..."
A group of 12 of us went to this all inclusive hotel for spring break, so we weren't looking for a 5 star resort. However, we were all disappointed with a few aspects of the resort. First, it is not very updated and overall nothing spectacular, but it met the needs for our spring break trip. Also, the food is not great...got very old after the first […] couple of days. Also, there are 2 restaurants that require reservations, but the staff were never sure when/how we needed to make the reservations, and we could never get more than 1 room reserved at a time. So, for our group they wouldn't let us sit together by pushing tables together at all during the week. We'd all be eating at separate tables scattered around the restaurant even if there wasn't anyone else there, which was ridiculous. Also, the bartenders and other staff seemed annoyed with any question/request we had. We all felt like an inconvenience which is not how you want to feel on vacation. Some staff were really nice, but the customer service wasn't as good as it should have been. Also, the hotel is incredibly loud. We could hear everything in our room which made it difficult to sleep sometimes. The nighttime booze cruise was terrible mainly because the host called the "mexican burrito" was scary and yelled at us the entire night. He also only played inappropriate games all night on the island which made everyone uncomfortable. Read moreGenuine Expedia guest review
"Great Spring Break Destination for Students"
I stayed at Barcelo Tucancun for 4 nights with 3 friends for spring break. The room was very comfortable and large, and was very clean. The hotel was not extremely crowded, and while we saw many students staying there, we also saw families and older couples. The pool areas (3 of them) were all great and the beach was fantastic! We also must comment […] on the excellent food! We were pleasantly surprised with the quality of the buffet food. All in all, an excellent experience! Highly recommended! Read moreGenuine Expedia guest review
Made reservation in Sept.12. for deluxe ocean view room. When we arrived in Mar. 13. no deluxe ocean views available. This has happened 3 of the 4 times we have stayed there. I do like the property but I have become tired of not getting the room that I reserved months in advance. Also no internet access as they advertise. Becoming disatisfied.Genuine Expedia guest review
Very satisfied considering what we were looking for and the price. Would stay again.Genuine Hotels.com guest review
"Get more for your $ and stay elsewhere."
The food was pretty bad, the drinks were cheap, but the most disappointing part of the trip was how rude the staff was. I was ignored by bartenders, the front desk receptionists could not have been more annoyed by me when I requested to have our out of service room bathroom fixed or the mini bar restocked with water. The exception was the waiters in […] the restaurants, they were attentive and friendly. However they were in a minority compared to the rest of the staff. Even upon check in I was greeted by a clearly unhappy and rude staff who could not be bothered by my questions about the resort. I went on this trip for spring break with a bunch of my friends, and seeing as it is a spring break area my hopes were subpar going in, however I have never received such terrible service by a hotel staff. My assumption is we received such bad service because we were students, which is the hotels loss because we brought them a ton of business with over 30 of us there. Students and spring breakers- get more for your money and spend your vacation elsewhere. Read moreGenuine Expedia guest review
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