great, very helpful staffGenuine Hotels.com guest review
"Great place to start or end a Florida trip."
Ended a Florida Keyes vacation here and found staff exceptionally friendly and helpful. Room was large, immaculate and very comfortable. Great ammenities (pool exercise room, laundry, small convenience store, great business center). Easy drive to airport for rental car drop off (hotel shuttle also available).Genuine Expedia guest review
Excellent location. Near shopping and restaurants. I would highly recommend this location. Great value for the money. The breakfast leaves a little to be desired.Genuine Hotels.com guest review
Room and grounds were very clean. There was easy access to I-95.Genuine Expedia guest review
Nice place to stay with your family.Genuine Hotels.com guest review
"Great hotel for cruise travelers"
We were most impressed that the hotel offered to allow us to stay for the day when we returned from our cruise free of charge. They held our luggage for us and recommended things to do while we waited for our late evening flight. They did not appear to gain anything from doing this. We were so appreciative to end our vacation feeling comfortable and […] having an extra day to enjoy a pool. Read moreGenuine Expedia guest review
"good room, shabby grounds"
It looked like the room had recently been refurbished, the bath was pristine. There were soft drinks and coffee available in the lobby and the restaurant is in the lobby with a very responsive staff. The grounds were not well maintained and there was a small pond at the entrance which seemed neglected. The neighborhood seemed a little industrial - not […] lovely. But our stay (inside) was comfortable and pleasant. Read moreGenuine Hotels.com guest review
Very nice hotel for a start or end of your trip in Ft. Lauderdale. We had dinner in the hotel lobby and it was very pleasing. The staff were all very nice and helpful with smiles for everyone. Our room was very comfortable, clean and large!Genuine Expedia guest review
"Loud AC Unit"
Loud AC unit in room, interfered with sleep when runing on and off throughout the night. Fan could no be controlled vis the thermostat (other than turming off the unit). Otherwise and OK hotel for a brief stay.Genuine Expedia guest review
Noisy guests in hall way at 3AM kept us awake! Shuttle to cruise terminal should be free like the adjacent Marriot. Hotel restaurant food was poor and pricey and charging $12.00 for a breakfast buffet is outrageous. Probably won't see us at your hotel again. sorry..Genuine Hotels.com guest review
"Stay was great..."
Room was clean and staff was very friendly and helpful. I'm a VP of a personal concierge company and I would be happy to have your staff working for us. Thank you again!Genuine Hotels.com guest review
Beautiful ... The hotel are confortable and the Pool is niceGenuine Expedia guest review
"friendly, helpful staff."
would stay there again.Genuine Hotels.com guest review
I would not advise anyone to stay at this hotel. We arrived late and needed a good nights sleep but we were kept awake by a loud motor hum all night. I think it might have been the location of our room. We think that it could have been the ventilation system.Anyway, it was quite annoying to say the least.Genuine Hotels.com guest review
"generally good, just a bit of fine tuning"
We got off to a bad start with the shuttle from the airport. We waited and waited while tow other Hilton Hotels shuttles came and went, but no Hilton Garden Hotel .. . . After an hour, we called the hotel. They claimed the shuttle was in route. Disgusted we took a cab, arriving at the hotel to find the shuttle parked in front! Immediately went to the […] restaurant/bar as they were closing in 25 minutes at 10pm. Food delicious, service top-notch. Many guests were arriving to eat minutes before closing. Believe at least the bar could be open until 11pm. Room very nice. A bit pricey for a quick overnight between plane flights, unfortunately there weren't cheaper options available. Read moreGenuine Hotels.com guest review
The hotel charged $75 for a one way shuttle to the Miami Port. This is higher than private taxis, as we learned later. In addition, the booking person at the hotel desk insisted the amount be paid in case, no checks or credit cards, and that $10 be given to him and the rest in cash to the driver. The driver arrived late, pick up nine people (in a van […] designed for a maximum of 11 passengers) and the drove to another hotel farther from the Port where he picked up six more passengers. He then took us to each ship dock, taking more than 1.5 hrs for a miserable "squashed " ride ---for which passengers paid $1100 for a one way trip that would have taken a comfortable taxi half that time for $75 or so with the tip. The driver also had a sign requesting tips! Read moreGenuine Hotels.com guest review
Perfect hotel for location and comfort upon returning from our cruise.Genuine Hotels.com guest review
good for service down to port......free shuttle from airportGenuine Hotels.com guest review
Booked as a post cruise stay, we didn't need much. First of all, checking in was so smooth and quick. I mean I really have never checked in so quickly in all my travels. I called while we were waiting to disembark the ship to see if we could check in early. I was told that they couldn't promise me anything but they'd make a note on my reservation. Needless […] to say, I was able to check in 3 hours early. The complimentary shuttle is very prompt. Once I turned off the tv, I could hear conversations in other rooms, but not too bad. There is a strip mall directly across the street and the hotel has a free shuttle to take you to local restaurants. I would definitely stay again. Read moreGenuine Hotels.com guest review
"Could give free breakfast in morning."
It would be nice if you gave free breakfast buffet in the mornings instead of charging $12.95 per person for yours. The Hyatt behind you does this at no charge to it's guests. I feel your kitchen and dining area are too small and your Hotel needs some updating. Sorry but on our next visit we will probably stay at the Hyatt.Genuine Hotels.com guest review
I was very disappointed in my stay. The hotel was older and not kept up well. Nothing within a reasonable distance of interest except a run down strip mall and a Burger king and McDonalds. Breakfast at the hotel was very expensive and service was terrible. Also the AARP Rate and Military Rates were acutally more than the standard rate which was expensive […] for what little you get. I would never stay there again. Read moreGenuine Hotels.com guest review
"Pre cruise stay"
One might stay after a cruise,close to several good resturants. Good airport shuttle. Would stay here againGenuine Expedia guest review
Arrived late, but staff went out of their way to attend to our needs. Excellent! Assisted us with shuttle to our cruise - very accomodating!Genuine Expedia guest review
"Ok, but not a good location"
There were only fast food restaurants nearby and the hotel restaurant did not open until 5 pm.Genuine Expedia guest review
Hotel was very nice. Would like to see new chairs around the pool. A lot of them were broken and all were old and looked dirty. Other then that we enjoyed our stay and would return.Genuine Hotels.com guest review
Check in staff was very professional and accommodating. Room had a few issues with age and maintenace. Not enough chairs by pool. Check in staff made all the difference in stay. However, stay was not worth price paid for weekend night.Genuine Hotels.com guest review
"Great cruise hotel"
I was pleasantly surprised with this hotel. Very nice atmosphere, clean, comfortable, upscale. Very nice rooms. Bed very comfortable with upscale linens. Nice breakfast. I'm keeping this as my hotel when we cruise.Genuine Expedia guest review
first time we stayed here and would diffently stay here again the room was clean and the staff was more than helpfulGenuine Hotels.com guest review
We selected this hotel for the night before our cruise. We traveled from California. The hotel was convenient and clean, and the staff were all kind and helpful. We especially appreciated the shuttle that took us to the nearby mall for our dinner and some last minute shopping.Genuine Hotels.com guest review
"Lots of amenities"
My husband and I were very impressed that this relatively inexpensive hotel had more amenities than a luxury downtown hotel we stayed at previously. In addition to typical stuff (e.g., free wi-fi, fridge), our room had a digital alarm clock with iPod connector, microwave, digital thermostat, massage shower head, a computer internet cable, and nightstand […] lamps with outlets on both sides of the bed. They also have a little convenience stand with snacks and beverages downstairs. I also saw a notice that their king size rooms have beds with adjustable mattress firmness. Read moreGenuine Hotels.com guest review
"Farther from the airport than I thought"
Shuttle to the airport ran hourly, on the hour instead of on an " as needed" basis. Restaurant menu was very limited. Shuttle service was available to other area restaurants.Genuine Hotels.com guest review
"Customers are top priority."
Staff was very friendly and courteous. Having just come off a cruise ship, we arrived very early for check-in and were very happy with the service we recieved to get us into a room well ahead of the 3:00 check-in time.Genuine Expedia guest review
worked out well pre cruise. I would have liked to know ahead of time that there was a shuttle from the airport to the hotel which would have saved me a cab fareGenuine Hotels.com guest review
"Hotel disaster in FLL"
Upon a very slow check-in and finally proceeding to our room # 524 we discovered the underside of the bed sheet had stains. Although they did not appear to be fresh, but non the less very un-apealing, especially for this class of hotel. There also was mold around the underside of the bathroom sink. We quickly contacted management who responded with […] fresh sheets after about a 45 minute wait and replaced them along with an offer to provide a free breakfasst for our troubles. We survived the night but my wife was not a happy camper wondering what else there was that we did not see. We ate a late dinner at the restaurant which was convinient, but very pricy and definately not worth it. Upon having our breakfast and being served cold coffee, uncooked potatoes etc, we ask to speek to the manager and she although being very pleasant seemed to not fully grasp the unpleasantries we experienced overall at this hotel. Will never stay there again. Read moreGenuine Expedia guest review
"Great location and value"
Great location for airport and cruise port. Excellent value and service. Staff friendly and accommodating. Highly recommend for a pre-cruise stay. Also close to stores and restaurants.Genuine Expedia guest review
Newly remodeled, central location. One caution, the only free shuttle service is from the airport. Shuttle to the cruise port is $8/person cash only. Cab is the same price for two people and it's way faster.Genuine Hotels.com guest review
"Great hotel experience."
We booked this hotel the night before a cruise. We got in on a very late flight and the hotel front desk sent the 24 hr shuttle over to get us. The hotel was clean and quiet. They had a friendly staff and an inviting atmosphere. They also had available shuttle service to the cruise port for an affordable price. If we ever go back on a cruise we will […] be sure to stay here again. Read moreGenuine Expedia guest review
"Great place to stay for pre- cruise from Ft. Laud."
Staff was attentive to our every request. The shuttle service was excellent and prompt. I only booked for one night as it was a per-cruise booking, but we were in a great area and had plenty of options within walking distance. Unfortunately, we walked a bit too far - called the hotel for the shuttle, and they picked us up in less than 20 minutes and […] took us back to the hotel - no charge! Had two different drivers in the two days, and both were very pleasant. Read moreGenuine Expedia guest review
"Just what we needed"
very satisfied. The staff was great. The rooms and diningroom were very clean and the food in the diningroom was excellent. The amenities were also great (swimming pool/exercise room).Genuine Hotels.com guest review
"Great place to stay"
Great place to stay, staff was very friendly and hopeful. Close to shops and other places to eat. ThanksGenuine Hotels.com guest review
The wonderful service of your staff with information provided that was above and beyond!! To me, your personnel reflects the pride they have with working for your establishment! Thank you for an enjoyable stay!Genuine Hotels.com guest review
PERFECT FOR BEFORE & AFTER CRUISE - ESPECIALLY HURRICANE SANDY!Genuine Hotels.com guest review
The hotel staff were the friendliest that I have ever experienced! The hotel was clean and very well maintained .Genuine Hotels.com guest review
Clean hotel great location. Close to many fast food locations. Only issue air conditioner was a little loudGenuine Hotels.com guest review
"Noisy AC kept us up all night"
Every time the AC turned on it sounded like a space shuttle taking off 10 feet from our bed. Kept us up all night. Other than that, the hotel was OK.Genuine Hotels.com guest review
"Great place to stay before a cruise"
The room was spacious. The bed was a little too hard for me. The staff was awesome. The cookies were spectacular!Genuine Expedia guest review
Response by Hilton Garden Inn Fort Lauderdale Airport-Cruise Port Thank you for taking time to share your feedback with us. We are so happy that your experience was great with the room and staff. Our team takes great pride in our facility and strives to exceed each guest’s expectations. Our engineering team will address the Garden Sleep System's cozy dial in all rooms to improve the bedding comfort and we apologize the bed was too hard. We look forward to seeing you in the future.
VERY DISAPPOINTED THAT WE COULD NOT USE THE POOL. RENOVATIONS TOOK AWAY FROM THE COMFORT OF OUR STAY. SHUTTLE SERVICE WAS AWESOME.Genuine Hotels.com guest review
"convenient stop over after cruise"
Located close to cruise terminal and airport. Very friendly and helpful staff. I awoke from a dead sleep by a dozen noisy people in the pool. I called the front desk to ask whether there was a noise curfew. The friendly voice promised to deal with it immediately. It got quiet right away, so that I could sleep until my 4am wake up call. Had to leave […] much too early for the breakfast. So the staff packed us breakfast boxes to take with us. Very considerate. This hotel will be our layover after or before future cruises out of Port Everglades. Read moreGenuine Hotels.com guest review
"Inexpensive option for day before/after cruise"
Hotel is clean and friendly. In July/August 2012, they are completing renvovations of the rooms (about 1/3 complete when we were there). The new rooms are super nice!Genuine Hotels.com guest review
"Friendly and nice hotel."
This hotel is really close to the port and airport as well. Friendly personnel and even though they were renovating the elevators, it was very clean inside our room.Genuine Expedia guest review
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