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Hotel Las Palapas, Riviera Maya

3 stars
Av 34 Norte Con 5a AvPlaya del CarmenQROO77710Mexico, ‏‎800-491-6126
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Excellent4.2 / 5
Location
Great location
Beach
Beautiful beach
Food
Delicious food
Amenities
Great amenities
99See all 99 Hotels.com reviews

Hotel Las Palapas, Riviera Maya

Hotel Info: ‎866-539-8117‎

from $240
  • Superior Double Room, 2 Double Beds, Balcony (Jungle View)
  • Deluxe Room, 1 King Bed, Terrace, Garden View
  • Standard Room, 2 Double Beds, Balcony (Garden View)
  • Standard Room (Jungle view)
  • Standard Room, Garden View (Palapa)
  • Standard Room (Palapa Jungle View)
  • Standard Room, Garden View
  • Superior Room, 1 King Bed, Balcony (Jungle View)

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
  • Express check-out
Guests planning to arrive after hours must contact the property at least 48 hours prior to arrival to receive late check-in instructions.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • Hotel Las Palapas
  • Hotel Las Palapas Playa del Carmen
  • Las Palapas Hotel
  • Las Palapas Playa del Carmen
  • Las Palapas Hotel Riviera Maya/Playa Del Carmen, Mexico

Policies

Noise-free guestrooms cannot be guaranteed.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 70
  • Christmas Eve (24 December) Gala Dinner per child: USD 1 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 70
  • New Year's Eve (31 December) Gala Dinner per child: USD 1 (up to 12 years old)

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Free breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Health club
  • Scuba diving on site
  • Snorkeling nearby
  • Beach towels
  • Arcade/game room
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Hair dryer
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator (on request)
More
  • In-room safe

Hotel Las Palapas, Riviera Maya’s small print

Also known as

  • Hotel Las Palapas
  • Hotel Las Palapas Playa del Carmen
  • Las Palapas Hotel
  • Las Palapas Playa del Carmen
  • Las Palapas Hotel Riviera Maya/Playa Del Carmen, Mexico

Policies

Noise-free guestrooms cannot be guaranteed.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 70
  • Christmas Eve (24 December) Gala Dinner per child: USD 1 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 70
  • New Year's Eve (31 December) Gala Dinner per child: USD 1 (up to 12 years old)

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 99 reviews

Hotel Las Palapas, Riviera Maya
Poor1.0 / 5
Beware: loud beach club next door
This hotel is right next to Mamita's Beach Club, with the loudest (think 50,000 watt subwoofers) music in Playa del Carmen. On weekdays the music goes from about noon til 8pm, while Thursday-Saturday, it goes until about 1 or 2 AM. The bass penetrates the entire property and reverberates even louder inside the palapas / cabanas. Want to take a nap? Too bad. Sleep before 2 am on weekends will be difficult too. The worst part of all this is that the hotel staff is completely dismissive of the issue, and took offense when I inquired about when the music would turn off, and laughed at me when I left 2 days into a 5 night stay for a more tranquil hotel. Beware.
5 night trip
Hotel Las Palapas, Riviera Maya
Good3.0 / 5
Has Las Palapas gone downhill?
We have been going to Las Palapas for 5 or 6 years, and this past February our experience was much different. Service at lunch was dramatically poor, and the service staff seemed hurried and often unable to keep up with demand. This may be a transitional problem as Las Palapas merges with an adjacent property. We feel we should give Las Palapas another try next year and see if 2015 was an aberration.
5 night family trip
Hotel Las Palapas, Riviera Maya
Outstanding5.0 / 5
Old meets new
If you are looking for something different, this is the place. gorgeous setting in mangrove, yet steps to the beach. The renovated rooms are high end design meets rustic minimalist. Beds are super comfy. The landscape is just so peaceful. Stress melted the minute I got there. The beach is perfectly situated, with lots of chairs, tables, palapas umbrellas, great service... lunch can be eaten beach side. Food: they try! We like Mayan cuisine, and they prepare things that would make a more timid visitor step outside their bounds (corn mold stuffed Calamari...yum!) But, there was some hit and miss, and we ended up eating in town most nights. Breakfast is good, solid. Some would complain about Mamitas Beach Club's thumping music wafting through the air, but unless you are going to be in your room napping all day, it's nothing. Construction next door? Try finding one hotel in Play that doesn't have construction next to it at this point. así es la vida! They are doing their own renovations for the rest of the units May-Nov, so get there before or after.
4 night romance trip
Hotel Las Palapas, Riviera Maya
Outstanding5.0 / 5
Pleased with our stay
The rooms are clean. We toured all of the rooms and the Jungle View Rooms are newer then the garden view and ocean view. It's also worth it to pay a few extra dollars to get a palapa roof. They stay cooler during the day and warmer at night. You might be visited by a few creates crossing your roof but they cant get in so dont be afraid. A few times an Iguana blocked the walkways trying to sun themselves but you can easily work around. The best part of this hotel is the food. All of our meals were great. We came here knowing that the rooms have no TV, wifi or phone. Thats what we wanted. There was a hairdryer in our room.
6 night trip
Hotel Las Palapas, Riviera Maya
Fair2.0 / 5
Great for couples vacation not for family or busin
Went on a business trip and the location and staff is perfect but hotel is for relaxation. No wifi, phone or TV in rooms.
2 night business trip

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Hotel Las Palapas, Riviera Maya

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