"Great location and service!"
This could not be a better location and the service is great! Everyone is incredibly friendly and go above and beyond to try to make your stay comfortable. Thank you Hilton! I remember why I'm a member when I stay at properties like this....and it's a Garden Inn! The whole staff, from the maids to the front desk, to the restaurant staff were friendly, […] kind, helpful, and went the extra mile. I travel the majority of my year, and your staff is one of the best I've encountered....and the beds were comfy!! Thank you & kudos!! Read moreGenuine Hotels.com guest review
I asked for a quiet room and that's what I got. I thought it was quiet because the hotel wasn't full but when I went early downstairs for breakfast, the parking lot was full.Genuine Expedia guest review
Nice hotel, good breakfast. Not enough channels on TV, though.Genuine Expedia guest review
"The Yes and No of Hilton Garden Inn"
Staff are extremely helpful, friendly..especially Mike who went above and beyond on my recent visit when I took ill at the hotel (23-26 Feb 2012) But there was dust and water bottles under the bed so not completely cleaned before arrival; the AC is loud coming on/off and the toilet ran all night..sigh, not good when sick But location, shops, freeway […] close by..all good Read moreGenuine Hotels.com guest review
"Great hotel for the Hartford area"
When business takes me to Glastonbury, this is my hotel of choice. I stay here several times a year and it is always top notch and offers great service.Genuine Hotels.com guest review
"Hilton Garden Inn Hartford South/Glastonbury"
My review is based on a one night stay, we were there for the Hartford Marathon, so my experience with this particular hotel is limited. However, since first impressions are extremely important when staying at a hotel, I can truthfully say that the room was very clean and tidy, the beds were very comfortable, and the hotel's lobby, hallways, pool area, […] etc. were also very well kept. As far as using their dining facilities, we didn't. So, in fairness, I can't comment on the quality of the food, but what I can say is that he restaurant is located in the main lobby area and it reminded me more of a fast food franchise. However, the prices were far from one. Overall though, I would recommend staying at this hotel. Read moreGenuine Hotels.com guest review
"Overall, not bad"
We stayed at this hotel for two nights (Fri evening thru Sunday morning). Overall, we were pleased with the cleanliness and the service. The only complaint we had was that we'd booked the hotel room through hotels.com and requested a standard room with 2 queen beds. When we got there, the hotel clerk informed us that they did not have anymore 2 queen […] bed rooms available, and it appeared we'd booked a room with a king-size bed. It took our having to look up our reservation confirmation on our phone and showing the clerk before he acknowledged that this was not our mistake. In the end, they comped us breakfast in their hotel dining room.. Read moreGenuine Hotels.com guest review
I;ve stayed here a number of times and it has always been great.Genuine Hotels.com guest review
"Not your standard hotel mattress"
We had a king size bed that had an inflatable mattress, like the Sleep Number bed, but it was a different brand. I liked the bed, my wife did not, but it was an excellent way to try out that type of mattress. For the price, the hotel was a very good value.Genuine Hotels.com guest review
We have stayed at the Hilton in Glastonbury often. It is spacious and clean. The staff is friendly courteous and helpful. You can use the outdoor pool at the hotel next door, so actually you've got 2 pools to choose from. The rooms are comfy and clean. It is in a very quiet area and the other guests are pleasant people. My only complaint is that there […] are always those yellow "Caution> Wet Floor" signs everywhere, all day long. Read moreGenuine Hotels.com guest review
"HOTEL HILTON HARTFORD"
La posizione dell'hotel è eccellente, una pace assoluta. Qualità, pulizia e cortesia ottimi. La colazione (a pagamento) è abbondante e variegata (ottime le salsicce...). nessun problema di parcheggio. A pochi minuti di auto dal centro di Hartford. Per famigle con bambini ottima la presenza della piscina termoriscaldata e della lavanderia (1,5 dollari […] per lavaggio). Nelle vicinanze (a piedi 200 metri) un fast food della catena Friendly's (molto meglio del più famoso Mac). Lo consiglio Read moreGenuine Expedia guest review
"Great overnight stop"
08/27/14 Monsieur_E Alexandria, VA
Exceeded top standards that HGIs are known for. Front desk was especially friendly and showed great patience with demanding (ignorant) customers just in front of me. Wheel chair accessible room had a very accessible shower. Although dinner menu did not offer a lot of choices, wine selections were more than adequate and food was well prepared and presented. Hotel is close to many shops and restaurants.
"Well Managed and Maintained Older Property"
08/25/14 foodbuffs Plymouth, Massachusetts
The HGI Hartford South in Glastonbury is a rather large property (5 floors, 100 rooms) that is now ten years old and decidedly middle-aged by hospitality industry standards. Such hotels can be either still in excellent condition if well managed and carefully maintained, or else badly shopworn and beaten up. The Glastonbury property happily falls into the former category, whereas its sister look-alike hotel HGI Hartford North in Windsor has sadly fallen into the latter. We stayed at the Windsor property several times a year until recently, but its precipitous decline and management churn in the past several years have caused us to look elsewhere for accommodations in the Hartford area. The Glastonbury HGI is beautifully sited and landscaped; another Hilton-branded Homewood Suites property is located immediately next door, and two large office buildings clearly designed by the same corporate architect are located in front of the two hotels closer to the street. It is a very handsome business-hospitality complex in an attractive upscale neighborhood. This HGI is extremely well managed and maintained. We found the front desk staff to be very friendly, helpful, and efficient, despite the fact that a busload of rather confused French-Canadian tourists had arrived just before us and had tested their patience and stamina. The two young women on the desk managed to remain polite and pleasant and maintained their good humor admirably. Some other HGIs do not handle their restaurants very well, but this one offers a very decent breakfast experience; the servers are extremely industrious and solicitous, and the manager is continually making his rounds and helping out his staff, doing whatever was needed to provide his guests with a pleasant experience. The lobby area has not yet undergone the cosmetic upgrade that corporate has dictated for other properties of similar age, but it is apparently scheduled for later this year. Our whirlpool-equipped room was located directly behind the elevator shaft, but we did not detect any noise whatsoever resulting from that juxtaposition. The room itself was very spacious and pleasant, and the bathroom was one of the largest I have seen in a hotel property. The only negative feature we experienced was the almost total lack of accessible electric outlets. Most other older Hilton properties have easily and inexpensively remedied this problem by replacing bedside table and desk lighting fixtures with newer ones having supplementary electrical outlets in the base. For this otherwise excellent property, it was a curious and atypical lack of attention to the needs of present-day guests who travel with a plethora of electrical devices needing recharging. With this single exception, we had a very pleasant and enjoyable stay and are looking forward to our next visit at our new home-away-from-home in the Hartford area.
"Good Large Handicap Room But..."
08/18/14 SeniorTraveller68 Hershey, PA
It is a nice hotel in a nice area with many restaurants. There are 4 entrances but only the front door is handicap accessible. In the room, the TV is in front of the bed and does not swivel as advertised which makes it hard to watch TV from an angle while sitting on the sofa. Plus the bathroom has no outlet for a night light, nor does it have a dimmed light when you wake up in middle of night.
08/11/14 Josie B
The Hilton Garden Inn brand hotel is consistenly clean and well run; this one is no exception. My husband and I had a very brief stay here while in town for a family wedding. Friendly desk staff, very clean, I like the Neutrogena products. SUPER comfy bed and pillows. Nothing fancy or boutique about it but a solid place to stay.
"Very professional staff"
08/09/14 GlastonburyFoodLover Glastonbury, Connecticut
Bed was very comfy with nice linens. The staff was amazingly professional and helpful. I felt like a visiting dignitary every time that I interacted with them. The room was surprisingly spacious and had a dinning room table. The floor was quiet and restful. I also liked the neutragena products in the bathroom since I have sensitive skin. Overall, a great experience. I plan to return again.
"Exactly What You Would Expect"
08/05/14 HecktorH USA
The staff were friendly and helpful. The room was good sized and very clean. The price was very reasonable for the room. The location is convenient for anyone who has a reason to be in the area but the Glastonbury really isn't a destination. If you need to be in the Hartford area and want a hotel with lots of dining and shopping options within a short drive or walking distance then the Hilton Garden Inn is the perfect place.
"Excellent choice for hotel"
Very nice hotel, staff friendly, clean Just what we needed while attending family funeral.Good space for family to gather. Good food on buffet, would love to return .Everyone enjoyed their stay, will be back when we're in the area again
07/28/14 Robert W Pawtucket, United States
I was very happy with the employee's at this hotel. They were very helpful and provided excellent service. Their in room dining was very good and the staff was excellent. The room was in excellent condition and comfy.
"Clean, bright, & pleasant"
07/23/14 SuzanneBabylon Babylon
Our stay was very lovely. Our room was comfortable, clean, and up-to-date. The breakfast brunch was phenomenal (but not included). The variety of food was amazing. The entire staff was very welcoming and pleasant. I would definitely stay here again.
07/23/14 llongueira Fairfield
The hotel is very neat and clean-but the room was freezing! I turned off the AC unit 7 hours before I went to bed, and still could not get warm. Hotel staff did nothing to help but apologize. The food in the restaurant is not too good. They ran out of food, and the only soft drinks they offered were expired and warm. No glass of ice was offered.
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