Hard Rock Hotel Chicago - Chicago 41.88602, -87.62453

We went for our anniversary and enjoyed our stay at the very modern clean Hard Rock. It is so close to everything and the price is very comparable.

The hotel was in a perfect location. It was within walking distance to everything that we needed. The only negative, there was chipped paint out of the wall , and on the window ledge. This really surprised us. Also, in the bathroom when I shut the door, the door stop on the back of the door fell off.

This guest did not leave a comment.

This guest did not leave a comment.

This guest did not leave a comment.

I chose this hotel for a nice weekend getaway and was nothing but disappointed. The previous weekend, I stayed at a 2.5 star hotel a few blocks away, and was much more impressed there. The Hard Rock had a number of issues including: very dark room - not much light (artificial or natural); lots of street noise; very cheap decor and furniture; broken cabinet door; very warm room - said they would send maintenance, but they never arrived; had bar charges on account that were not ours. Overall, I was very surprised that this was a 4 star hotel. I expected a much better experience!

The Hard Rock is a great hotel. Stayed two nights on business. Service and amenities were great.

The hotel is close to the theater district. The staff was very friendly and helpful. The room was comfortable. The atmosphere was fun and very modern.

Great location, nice amenities, but was disappointed in the quality of service. I might be a bit of a nitpicker but there are certain things than I anticipate from any hotel and this hotel was lacking a bit. Could have been just a fluke, but this is my honest opinion.

Awesome location in Chicago, close to the CTA, Grant Park and on the mag. mile. Everyone was kind and helpful. The room was a bit dark which we expected from other post. First time in Chicago and they left a great impression. We will be staying there in the future.

Valet parking $46..very expensive.

The stay at the hotel was amazing. Right from the start the hotel service was more than I expected. When checking in they were courteous and did everything to accommodate us with a room at an elevation that would make us happy. The bell hop had a few tips on local spots to check out, and the concierge was very knowledgeable and worked tirelessly to get us a table at a restaurant that suited our needs. The only downsides to the trip was parking is very expensive downtown, but the hotel had overnight Valet parking for only $2 more than the closest garage, and there was a problem with our bill at the end of our stay, but a quick talk with the front desk(took less than 30 seconds) got this straightened out and we were credited the full amount in question.

This was our second recent stay at Hard Rock Chicago. On this trip I have two complaints. First, we had various family members arriving some 4 hours apart. The first to arrive were 17. I called and requested they be allowed to get a key to my room and offered to provide a credit card number. I was rather rudely rejected. I understand that underage minors sometimes trick their way into a hotel. But with two rooms already prepaid through Hotels.com that possibility seemed remote. I think a first class hotels tries to accommodate guests, and having been in the same hotel 2 months prior, I think they should have. Second, our room was painfully hot and the air conditioner did not work. However, aside from the reservation staff, the rest of the staff, especially in the lobby bar, were very courteous and professional. It is a great location.

This guest did not leave a comment.

This guest did not leave a comment.

Great location close to Navy Peer right on Michigan avenue. Loved the decor and the staff was fantastic. Would and have stayed there again.

This guest did not leave a comment.

give this hotel 5 stars very nice place to stay.

This guest did not leave a comment.

Room interiors are a bit dated and could use a refresh. And like all hotels in the loop the rooms are on the small side. If you play the guitar ask about the guitar loaner program at the front desk. Overall if you can get a deal it's a great place to stay.

Great hotel in an even better location

My wife and I were excited to stay in the Hard Rock, but my expectations were tempered somewhat by previous reviews expressing concerns about check-in procedures and housekeeping standards. While the check-in went smoothly, we were unimpressed with the room - contemporary chic is one thing, contemporary minimalist is not for a hotel! The bathroom was dirty (including hair in the bathtub - gross! Housekeeping did not arrive until 4:30 on our second day, when we had already returned from the days activities to unwind before dinner. We asked that they come back in one hour, and they never returned at all! We ordered a simply snack from room service and were told is would be $10. When it finally arrived (without the requested wine glasses) one hour later, the bill was three times the quoted charge! This was adjusted, but still...! We were overcharged for incidentals which had to be credited after we checked out, and when bringing these issues to the attention of on duty manager, she gave the requisite "I'm sorry" but then said she could do nothing! Too many choices in downtown Chicago to have this kind of service!!

This guest did not leave a comment.

Great hotel will great access to parks, museums, and Magnificent Mile. Hotel staff was very accommodating and even let us borrow umbrellas for the rainy walk. would definately stay here again. Room was very roomy and the extra amenities were appreciated.

the oooooooooooonly little thing we werent crazy about the hotel room was it needed a more lighting, getting ready was a little hard without enough light< other then that this is the 2nd time ive stayed @ the hard rock and planning on coming back more! great hotel< and people @ the front desk r alwasy extreamly pleasant and informative and professional! great hotle choice 4 n e 1!!!!! :>

We loved it. Great location for us for that weekend. everything was in walking distance once we cabbed it from the train station. good time nice place and plan on staying again.

great location for shopping and restraurants in downtown chicago. staff very friendly and the rooms very comfortable. plan on staying here next summer.

We booked a weekend stay because of a great rate and expected it to be cheesy like the Hard Rock Cafe. However, checked in and was offered the choice of several free guitars to play in the room during the stay. King room was small but chic and clean. The lounge/bar in the lobby was excellent to catch up with old friends. Would stay there again in a heartbeat.

This guest did not leave a comment.

This guest did not leave a comment.

This was a very nice, clean, and conveniently located hotel. The only the gripe I have is the fact that breakfast is not included. I assumed if the less expensive hotels typically include a continental or complimentary breakfast, that a 4-5 star hotel would at least do the same. Instead, you have to either go to the pricey restaurant on the first floor, or walk a few blocks away in order to get your morning meal. Room service was exquisite however, very expensive (to be expected, of course).

We stayed at the Hard Rock for only one night, but would stay there again. The staff was pleasant and helpful no matter the time of day. From the front door staff to the servers in the restaurant everyone was friendly and helpful. We were checking out of the hotel, but not leaving Chicago until the evening. The hotel held our bags until we were ready to leave. The food in the restaurant was great. The room was comfortable and quiet-could not hear other guests but did hear a bit of street noise. It was within walking distance to many shops and restaurants. Great deal and great stay.

This guest did not leave a comment.

This guest did not leave a comment.

Just recently completed a stay at the Hard Rock. The location was good for the business I needed to take of in the city for me. The price was great but I don't think I got the room that I booked on line. It was nothing special and I was expecting a "cool" room being the Hard Rock.

This guest did not leave a comment.

This guest did not leave a comment.

This guest did not leave a comment.

This is an old building with dated accomodations. Ice machines were inoperational on several floors. Rooms were awkwardly laid out undoubtedly due to restrictions from the age of the building. Highly unusual, inexpensive furnishings. Vaguely reminiscent of Disney's All Star Music Resort, but not as nice.

The view was of the rooftop inbetween rooms, but the hotel was amazing! Loved the service in the lobby.

Great hotel. First time for me and they gave me a corner room with a view. Services were great. Goodies were helpful. I will surely come back.

Great hotel, great location. Staff very helpful.

ENJOYED THE MUSIC THEMES, GIFT SHOP AND OVERALL COMFORT OF THE ROOM. WAS DISTURBED BY NOISES IN THE WEE HOURS ON OUR 19TH FLOOR, IN THE HALL WAY AT 3AM. OTHER THAN THAT WE'D STAY HERE AGAIN.

Check in was at 3pm, we arrived close to 4pm, yet no rooms were ready yet from the night before. We had dinner/theatre reservations starting at 5:30. Waiting in the bar for 30 minutes for our room to be ready was the last thing we wanted. And then the elevators were not working the day we checked out, so we had to use the stairs while lugging suitcases. We just overall felt unwelcomed, and a big burdened by the experience. On a positive note, the rooms are nicely furnished and comfortable.

I was under the assumption since it was a HARD ROCK HOTEL, that the HARD ROCK CAFE was there. It wasn't, which was probably for the better. This was a nice hotel and a great location. There were plenty of coffee shops close by... Starbucks, 2 Dunkin' Donuts, etc. The TV's in the rooms were nice flat screens. High speed internet for FREE was cool. Parking was reasonable, which was about 2 blocks away from $30 per night instead of $45 or $50 at other places. I would stay here again. I guess the only thing I didn't like was the temperature of the room. We slept with the window open and listened to the fire trucks all night since we couldn't get the room cool enough and it was October.

This guest did not leave a comment.

OVER ALL IT WAS OK

This guest did not leave a comment.

outstanding hotel. modern and clean. xcllnt service. only one restaurant but u are dwntown chicago, so u hv and endless choice. if u drive, parking fees r kinda stiff

This guest did not leave a comment.