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"Nice Quiet place and convenient, clean"Reviewed by a Hotels.com guest on May 5, 2012
Just spent a night while preparing for a flight out. Room was quiet and clean. Hotel staff was friendly.
"Enjoyed my stay the first time"Reviewed by a Hotels.com guest on May 5, 2012
Location and quality we're great!
Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
"Close of places i wanted to visit and free car par"Reviewed by a Hotels.com guest on May 5, 2012
I enjoyed my stay ,
Location.
Housed in the 1929 Carbide & Carbon Building, the Hard Rock Hotel Chicago is positioned in the Chicago (Ill.) Loop business and theater districts on Michigan Avenue across from Millennium Park. Chicago Theatre and Grant Park are one block from the hotel and the Wrigley Building is three blocks away. The Art Institute of Chicago is five blocks from the property and Navy Pier is within one-quarter mile.
Hotel Features.
The bronze and Belgian-marbled lobby features studio lighting and Art Deco furnishings representing the Chicago nightlife scene. The Angels and Kings bar offers a variety of seasonal and premium spirits. Modern function areas feature box seating and plasma-screen televisions. Complimentary wireless Internet access is available the lobby. A 24-hour business center is offered. Business amenities also include 8,400 square feet of meeting space among 7 small and large meeting/conference rooms. The fitness center houses cardiovascular and strength-training equipment. Parking is available on-site for a surcharge. A Hard Rock Retail Store is also on the property.
Guestrooms.
Guestrooms at the hotel present views of Michigan Avenue and the Chicago River. Rooms feature 40-inch flat-screen televisions and clock radios with iPod docks. Wireless and wired high-speed Internet access are available for a fee. Rooms are outfitted with feather-top bedding, minibars and dressers, music-themed artwork and snakeskin leather seating with ottomans. Bathrooms are clad in granite and provide Rock Spa products. Rooms are equipped with laptop safes and Rolling Stone and Time Out Chicago magazines. Rollaway beds and in-room massages are available on request for a fee.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Hard Rock Hotel Chicago offers 2 private massage treatment rooms to handle guests' relaxation and rejuvenation needs. Facials, massages, and nail treatments are provided by appointment. Guests wishing to enjoy a spa treatment in the comfort of their room can arrange a private appointment for an additional charge.
Angels and Kings bar - Cocktails and chic eats.
Room service - Available 24 hours.
The Hard Rock's lower-level fitness center, open 24 hours, offers treadmills and elliptical trainers with individual TV monitors, along with free weights and other equipment.
Millennium Park, across the street, has walking paths amid gardens and extraordinary public art. Two blocks away, Lake Michigan is popular for boating, sailing, and canoeing.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Great Experience"
It went very well, the staff was fantastic. If we needed anything, which we did, they were able to assist us. The only negative thing I saw was a stain on the sheet over laying across the bed, which was disgusting. Other than that it was a great experience.
"Wishes shall be granted...."
The hotel staff went above and beyond so often, we were floored. We asked for a newspaper and a staff member went to Walgreens to get us one right away - on a Sunday! The room service staff was extremely polite and respectful of our privacy upon delivering us our breakfast. We asked for our photo to be taken and the staff let us pose with real guitars […] from the surrounding decor! The valet parking is worth every penny!! Take advantage! The best benefit was that the hotel offers a complimentary service of having your luggage stored in a secure closet and tagged for pick up while you tour the city! (Check out time was at noon, but we wanted to sight-see. The valet parking allowed us to keep our car parked until 5:00pm. We then had the concierge lock up our bags so we could tour the city, worry -free! ) ZERO complaints! Read more
"Nice location between shopping and the theatres"
Good Hotel at a reasonable rate. The hotel is in very good condition, rooms are good size. Maybe only lacks better restaurant but who cares, too many other options nearby on walking distance. Super close to Chicago and Oriental Theatres and the Art Institute.
"Great location, unique hotel"
This guest did not leave a comment.
"Very friendly atmosphere..."
I will certainly stay there again. Good food, location to other restaurants within walking distance. Fun atmosphere in the cocktail lounge, 2 restaurants with different types of food/atmosphere in the same building. Close to shopping district, with souvenir shop in the same building for last minute needs. Drug store chain store located just across the […] street for prescription/toiletries needs. GREAT EXPERIENCE AND STAFF !!! Read more
Wow! We are beyond excited to read your glowing review. It is wonderful to know that our staff helped you have a great experience, and we are absolutely thrilled to see that you checked out our bar and dining options. We are really looking forward to launching a new restaurant concept this summer, and we would love to welcome you back so you can experience that as well. We are beyond excited to see that you enjoyed our fun atmosphere, and we appreciate your feedback. Thanks so much!
1 response by Hard Rock Hotel Chicago"i like the Hard Rock, but won't stay again"
Everything was so great ! We even played pool. Only two things will keep us away: We prefer a restaurant on property and the lighting is very dim in the room.
It looks like you had a fun experience at our hotel, and we are so happy to see that you had a great stay. We appreciate you sharing your thoughts with us so we are aware of what to improve, and we are beyond excited to be launching a new restaurant concept this summer and hope you'll try us again and check it out. Thank you very much for your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
"Perfect venue for Chicago Theater event and shoppi"
Stay at the HR in Chicago was fantastic. We were right around the corder from the theater for the concert. The hotel was clean and very polite staff. Great place to stay!
Wow! We are absolutely thrilled to see that you had such a fantastic stay at our hotel. It looks like you enjoyed our location in the heart of the city, and we hope you had a wonderful time seeing the show. We are beyond excited that our staff helped you have a great experience at our clean property, and we appreciate your comments. Thanks so much for your review!
1 response by Hard Rock Hotel Chicago"Nice hotel, very convenient location"
The Hard Rock is a nice hotel, but a little overpriced. You are definitely paying for the Hard Rock name. The hotel was very clean, staff professional, and the bar had excellent food. There was nothing that really stood out as special, while the staff was professional, they weren't overly friendly. While the rooms were clean and well maintained, the […] little things stood out to me, like the sub par shower head, the remote control on the TV didn't work, etc. The best part of the hotel was truly the location. It was right in the middle of everything I wanted to go to, like the Chicago Theater and a couple of specific restaurants. Under the same circumstances, I would stay again, but I wouldn't necessarily seek out the Hard Rock at their prices. Read more
Thank you so much for sharing your comments and concerns with us! While it is great to see that you enjoyed staying at our clean, centrally located hotel, we wish that we could have impressed you more. We really value your feedback regarding our staff and amenities, and we appreciate your review so we are aware of what we can improve for a more positive experience. We hope you will try us again so you can experience what we are really about!
1 response by Hard Rock Hotel Chicago"Below average for the price"
The room was consistently hot! Apparently the temperature is not controlled in the room because I had the thermostat on 50 and it never got below 75. I ordered room service three times and they never answered. I always had to be called back from the desk answering.
We apologize that you were not more comfortable in your room. It is very disappointing to see the inconveniences you encountered at our hotel, and we are so sorry that you did not enjoy better service. We appreciate you bringing this to our attention so we can address this and improve. Thank you very much for your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
"Close to Walgreens and Starbuck's!"
The valet were nice, and the front desk people were fun to talk to. I use Q-tips every night and forgot to bring some. When I opened that box in the bathroom that included them in it, I was excited.
We are absolutely thrilled that everyone provided such outstanding service throughout your stay, from the front desk to the valet staff. It looks like you really enjoyed our amenities, and we are glad you were excited to stay at our hotel. Thank you so much for your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
"First class service"
My boyfriend and I stayed stayed at the hard rock hotel downtown for his birthday and couldn't have been happier with our experience. It was a great price for Easter weekend and the staff was so friendly and laid-back they made us feel right at home as soon as we stepped into the lobby. We didn't realize we needed a credit card to have on file for the […] hotel and they were super nice about it; worked with us and we figured it out. Also, we accidentally missed our train Sunday morning so we had to stay another night. Zach, who was especially our favorite, gave us a discounted rate for the extra night we had to stay. On another note the lobby had a pool table and Sunday evening my boyfriend and I played a few games. Somehow we managed to accidentally hit the light fixture above the table with the pool cue and ended up breaking one of the bulbs. We felt so terrible and started to clean the glass up. No more than 15 seconds passed before the concierge and a maid carrying a broom were at our side. I was really worried that we might have to pay for the damage and the only concern the staff had was if we were ok. I repeatedly started to apologize until the concierge finally just looked at me and said, " Really it's ok. Just have fun and enjoy yourself, no worries." My boyfriend and I can honestly say that overall our experience at the Hard Rock Hotel in downtown Chicago was the best we have ever had in any hotel. We would absolutely recommend this hotel to anyone. Read more
"Hard Rock, Chicago"
Great historical building convenient to Malinnia Park, shopping, and Merchandise Mart. But small rooms
"Hard rock hotel chicago- good"
Everything was pretty good about this hotel. It's pictures definitely represent what it really looks like and it's extremely clean and comfortable. The only negative was that the service was a little slow when we were having a microwave delivered to our room. Overall good though.
"Hard Rock Chicago - Convenient but Generic"
Apart from the guitars on the walls, this could be any hotel anywhere in the world. Rooms were clean and functional but plain and the 4th floor bar looked and felt more like an office cafeteria than a hotel restaurant. Only the lobby had any glitz at all. Would stay again but not at the price of a boutique 4* hotel. Very convenient location.
This guest did not leave a comment.
This guest did not leave a comment.
"Hard Rock Hotel - Chicago"
Stayed over spring break and the location was great. I booked because the room was larger than the normal hotel double room. However the extra space ended up being wasted space because there was a wall in the middle of the room which made the other half unusable except to store luggage. Also in our room the furniture was a little worn. Bed was fairly […] comfortable. Staff very friendly. Read more
We are glad to see that you enjoyed Spring Break at our centrally located hotel, but we wish you had been more comfortable in your room. We offer a variety of upgraded room types and would love for you to check those out, but we appreciate you sharing your thoughts with us so we know what to improve to provide more positive experiences. Thank you so much for your review!
1 response by Hard Rock Hotel Chicago"Hard time at the Hard Rock"
Stay was great, room was stylish, large and comfortable. But it was dark - not enough lighting in the room. Could not even see the closet at night. Also the mattress was way too soft and lumpy.
We are absolutely thrilled to see that you had such a great stay at our hotel, and it looks like you enjoyed our stylish, large and comfortable rooms. We appreciate your comments and concerns so we know what to improve, and we hope to welcome you back again soon. Thank you very much for your review!
1 response by Hard Rock Hotel Chicago"great stay"
they let me check in early and the staff was fantastic
It is wonderful to see that our staff was so fantastic throughout your stay! We are thrilled that you were able to check into your room early, and we hope you enjoyed your time at our hotel. Thank you very much for your review. We hope to see you again soon!
1 response by Hard Rock Hotel Chicago"HARD ROCK HOTEL - CHICAGO"
ALL IN ALL THE HOTEL WAS OK. THE FOOD WAS NOT THE GREATEST AT THE HOTEL. BUT IT WAS PASSABLE FOR ALMOST UPSCALE. THE VALET SOMETIMES TOOK A VERY LONG TIME TO BRING THE CAR AROUND. I STILL TIPPED THE GUYS $5 EACH TIME in and out THOUGH. ALL IN ALL, THEY NEED WORK AND I AM SURE THEY WILL GET IT DOWN PAT. WE WILL STAY THERE AGAIN IF OUR NORMAL SPOT […] IS NOT AVAILABLE WHILE IN THE WINDY CITY. Staff was polite and professional. One of the Valet guys kept dipping under the counter to pick his nose, but other than that - they were all pretty polite and courteous. All in all it was good. Can I call it GREAT - maybe next time - they are the new kids on the block - maybe they can get to that 5th star??? Read more
Thank you very much for sharing your thoughts with us! We are disappointed that your experience did not rock more, and we sincerely apologize for the inconvenience you encountered at our hotel. It is great to see that the staff was courteous and polite, and we appreciate your feedback so we know what we must address to improve. We hope that you were comfortable in your room and that you also had a wonderful time exploring the city!
1 response by Hard Rock Hotel Chicago"The banging drove me crazy!!!!!!!!!!"
The Hard Rock Hotel was not a bad hotel, the staff was friendly and informative, and when I had a few issues they were on the spot with a resolution. We had a wonderful view. The rooms were contemporary, but for the amount you spend per night you would expect the suite to have a microwave and fridge included. We were booked in a handicap accessible […] room without requesting the feature, so there were alot of things missing from the room. The bathrooms were nice but very dark. The worst part of the hotel is the constant banging from the elevator doors....OMG.....I noticed the noise when I tried to take a little nap. I thought it was a child constantly jumping out of the bed above us. I called the front desk and they stated that it is the elevator doors opening and shutting above us and when there is alot of traffic you'll hear it more often. Unfortunately the hotel was booked so we could not move, we were compensated with a free breakfast buffet instead. We slept with the TV on to drown out the noise. The next day because of the noise and handicap accessible room we were moved even higher and needless to say the noise was still present. We also had a big black spider in our new suite and could not reach him. Hard Rock is an ok hotel, if you can drown out the constant banging. I am happy I did not pay full price for this suite. For my next Chicago visit I will try a new hotel. Read more
Thank you so much for taking the time to share your thoughts with us! We are thrilled to see that you enjoyed a wonderful enhanced city view, but we wish you had been more comfortable in your room and sincerely apologize for your experience. It is great to know that you brought this to our staff's attention immediately so they could address the issue, but we are so sorry that you did not enjoy a good night's sleep while you were here. We sincerely appreciate you sharing your comments and concerns with us so we know what to improve and provide more positive experiences in the future. We value your feedback and are grateful for your review!
1 response by Hard Rock Hotel Chicago"Hard Rock Hotel Chicago Close to shopping & sights"
The location was great. Right on Michigan Ave- close to the Art Institute and the "bean" and just a few blocks from State Street for shopping and the several theatres.
Thank you very much for your glowing review! It looks like you loved our central location in the heart of the city, and we hope you had a wonderful time exploring Chicago. We are glad to see you enjoyed your stay at our hotel, and we hope to welcome you back again soon. We appreciate your comments!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
"Hardrock Downtown Chicago"
Great Location on Magnificent Mile. Our Room was clean but our bathroom had a terrible odor when we walked in and the odor was there our entire stay. Great Fitness Room!!
We are so happy to see that you enjoyed our location on Michigan Avenue, but we sincerely apologize for what you experienced in your bathroom. Thank you very much for bringing this to our attention so we could address this. It is awesome to see that you loved our newly renovated fitness center, and we hope to welcome you back again soon. We appreciate your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
5 Stars!!!!
Thank you very much for your glowing review -- we hope to welcome you back again soon!
1 response by Hard Rock Hotel Chicago"Hard Rock Hotel in Chicago - great location"
Great location and larger rooms than some in the downtown Chicago area. One slightly disturbing thing was the hotel shampoo, conditioner, etc... were not sealed. Seems that they were instead refilled from a larger bottle. Didn't bother my girlfriend and I too much but would much rather see these new and sealed.
"Great view from Room!"
Loved the location of the hotel and had a great view of Millennium park from room. Enjoyed the bar in the Lobby and had a spacious corner room.
Excellent! We are beyond excited to see that you enjoyed your Platinum 2 Queen room with enhanced city views from our centrally located hotel. It is also wonderful to see that you had such a positive experience at our bar, and it looks like you had an awesome time in Chicago. We appreciate your glowing review and hope to see you again the next time you are in town. Thank you very much!
1 response by Hard Rock Hotel Chicago"Central location, helpful staff"
We were pleased to find that our hotel was centrally located. We only had one issue during our first of two nights. We found many ants crawling on the carpet in our room. When we contacted the front desk, they promptly moved us to another room without any hassle. We greatly appreciated their assistance. The concierge was very knowledgeable about the […] area and offered great suggestions for dining options. The beds were very comfortable and aside from the ants in the first room, the rooms were very clean. Read more
It is awesome to see that you and your family had a great time staying at our hotel! We sincerely apologize for the state of the first room you were in, but we really appreciate you alerting our front desk staff immediately so we could relocate you while we address and resolve the issue. It is wonderful to know that the concierge staff provided such knowledgeable suggestions, and we are thrilled that you enjoyed a comfortable, clean room. Thank you very much for your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
"Too Loud"
It is right in the heart of the city and way to loud. Also wierd to have business people looking in your rooms. We had to have the shades pulled up other wise way to dark. The lay out of the room was akward and had a lot of wasted space.
We are so sorry to see that you did not have a more positive experience at our hotel, but we appreciate your thoughts so we know which areas to improve. It does not look like you enjoyed our convenient location near the Loop, and we hope the ambient sounds of our transient property did not prevent you from enjoying a good night's sleep. Thank you very much for your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
"Hard Rock in Chicago"
I saw the hotel as being pretentious good .The service was mediocre and somewhat slack. I must add though... one of the bellhops was great , and provided on the go service.
Thank you very much for sharing your comments and concerns with us! We wish you had enjoyed better service, but we appreciate you letting us know so we can address this with our staff. Your feedback is so important to us so we can improve our guest experience, and we are sincerely grateful for your review!
1 response by Hard Rock Hotel Chicago"Fantastic room and service"
I stayed a night recently in one of the studio suites in the tower of the hard rock and loved the spacious room. The views were amazing, and the bed was really comfortable. The service was also one of the best I've ever received and I travel several times a year so you can trust me when I say that they were great. I took a few bottles of water out of […] the fridge to store something, which of course set off the sensor, but at checkout I explained this discrepancy and the bottles were taken off my bill immediately. The room service at breakfast was also ten minutes earlier than they said it would take and the waitress was very polite. The bathroom was clean and large, I loved the glass enclosed seperste shower, it had great water pressure for such a vintage building. I'd recommend this to anyone because I had an amazing time during my overnight stay and I could have easily stayed a week there if I were a tourist visiting Chicago. Read more
We sincerely appreciate your fantastic review and recommendation! It is wonderful to see that you enjoyed a romantic getaway in one of our Studio Suites, and we are absolutely thrilled that you received such outstanding service from our staff. It looks like you were very comfortable and loved the enhanced city views from your suite, and whether for business or leisure we hope to welcome you back again soon. Thank you very much for your kind remarks!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
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"It was the complete package!"
Okay, let me start off with saying how amazing the front desk staff was. They were friendly and so pleasant. Answering all of our crazy questions with a smile! The room was great except our phone didn't work so we couldn't order room service. I called the front desk, they were so helpful in connecting us with room service and sending someone up to fix […] the phone. The view was breathtaking....just what I asked for. We will stay there again...and again....and again! Hard Rock.....you rock! Thanks for a great night! Read more
Wow! We really appreciate your glowing review and are beyond excited to see that the front desk staff was amazing. It is wonderful to know that everyone was friendly, attentive to your needs and helped you feel so comfortable throughout your stay, and we can't wait to welcome you back to our hotel the next time you visit Chicago. Thank you very much for sharing your thoughts with us!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
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We were not impressed with this hotel. Room and bathroom were very small. It is in a great location though. I would not recommend HR Hotel to my friends or family.
We regret that we did not leave you more impressed, and we are sorry to see that our accommodations did not meet your expectations. Thank you very much for sharing your concerns with us so we know what we can improve. We hope you had a fun time in Chicago, and we appreciate your review!
1 response by Hard Rock Hotel Chicago"dark room"
Great location but guest rooms very dark when you first enter the room and inadequate lighting in entry. Bathrooom lighting also very dim. Shower with half glass closure laked out of area.
It is so helpful to know your thoughts and concerns as we continue to improve our hotel, and we appreciate you bringing these matters to our attention so we are aware of how we can provide more positive experiences in the future. While we wish you had been more comfortable in your room, we hope you enjoyed a good night's sleep and had fun exploring the city. Thank you very much for your review!
1 response by Hard Rock Hotel Chicago"Great hotel, great location, great price"
This location, though not in the Magnificent Mile, was literally steps away from all of the excitement that Chicago has to offer. It's is one block from the river in the Loop- perfect for work trips or pleasure. We were pleased with hotel conceirge staff and their suggestions. Room was comfortable, except for bedding. Hot down comforter and scratchy […] sheets that were "noisy" when tossing and turning at night. Also my husband's towel tore while drying off one morning. Read more
It looks like you really enjoyed our exciting location in the heart of the city, and we hope that you liked seeing all that Chicago has to offer. We are ecstatic to see that our concierge staff provided such helpful recommendations, and we are glad that you were comfortable in your room. We appreciate you sharing your thoughts with us so we can provide more positive experiences in the future, and whether for business or leisure travel we hope to welcome you back to the hotel again soon. Thanks so much for your review!
1 response by Hard Rock Hotel Chicago"Great Location but that's about it"
The hotel is in a great location, but that is about it. The rooms are ok, nothing special - everything seems kind of cheap. Also not very clean- the rug felt dirty and the bedding was faded/yellow. In addition, the valet charge is excessively expensive- as is the room service, which is limited and not very good. Honestly, $5.00 for a tiny bottle of […] Diet Coke is ridiculous. I would not return, you can get better value elsewhere. Read more
We apologize for not leaving you more impressed, but we appreciate you sharing your thoughts with us so we can improve. Cleanliness is a high priority, so we are very disturbed by this but are grateful for you bringing these concerns to our attention so we are aware. Although it does not look like our hotel atmosphere was your style, we are glad to see you enjoyed our central location and hope you had a blast exploring Chicago. Thank you very much for your review!
1 response by Hard Rock Hotel ChicagoThis guest did not leave a comment.
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