I was in Chicago for a business meeting. Enjoy stay at different hotels and enjoy my stay with you.Genuine Hotels.com guest review
"Nice hotel, missing items"
We stayed overnight on a Saturday. During the night or very early morning, I thought I heard vacuum cleaners running in other rooms. How early do they clean rooms at this hotel? On Sunday morning, we decided to have our bags stored downstairs with the valet while, instead of putting them in our car. I'm 99% sure my expensive bottle of Argon oil fell […] out of the side pocket of my backpack, along with a bottle of saline solution for my contacts & a phone charger. I called the hotel, spoke to valet & room service & there was no sign of any of these items. Strange. Read moreGenuine Hotels.com guest review
Great location. Gorgeous Art Deco lobby. Good gym. Nice bars/restaurant. Dirty hallways. Totally unreliable room service. Front desk staff not empathetic/concerned about that.Genuine Hotels.com guest review
"Great value on the magnificent mile"
I stayed for one night on business travel. I was pleased with the location, service and room. The hotel staff was friendly and helpful. The valet was super responsive. The room was clean and the bed was comfortable. It wasn't overly luxurious (fairly simple design) but it was better than most. If I had to nitpick I could say that the bathroom could […] be re-grouted but honestly, what does that matter? (I'm remodeling my bathroom or Id have never noticed!) Read moreGenuine Hotels.com guest review
"The Hotel is "OK""
C grade. It's just "ok". Decorations are tired and need updating. But the carpet is cool and seems new. Lighting in room (and bathroom) is horrible, windows drafty, awkward closet but bed was comfortable. Bar was quaint...slow on Friday night but hopping when we returned on Saturday. Packed with almost all AA crowd with DJ. I'd recommend the hotel if […] you get a good deal. Great location in a historical building. I previously lived in downtown Chicago (River North) for 7 years, so I know the city well. Read moreGenuine Hotels.com guest review
"don't leave anything in your car!"
My glasses were stolen out of my car When using the closest parking garage, I guess I should of used the hotels. P.s. Dont talk to the bums they will just hustle you trust me!Genuine Hotels.com guest review
Really nice hotel BUT kinda overrated price wise and Wi-Fi wasn't working.Close to everything and Illinois Center was close for good eats of all kinds. Overnight parking was quite expensive as well. But, we enjoyed our stay and the hotel staff.Genuine Hotels.com guest review
It was ok. Room was small but nice. Water pressure in shower was weak. It's a nice no frills hotel.Genuine Hotels.com guest review
"comfort away from home"
They upgraded me for free. Perfect large corner room. So comfortable and a definite plus for my business stayGenuine Hotels.com guest review
"not impressed at all"
reserved the room ahead of time on my credit card. call the day before arrival I was told I could pay with cash so when we arrive we were told there was a $300 deposit required when paying with cash nobody told me that priorwe would receive the $300 back at the end of our stay.but we were using some of that 300 dollars for our weekend money. Nobody […] told us they require $60 per night for parking. no frigerator for our own cold drinks no microwave to heat up any leftovers. really not impressed with our stay Read moreGenuine Hotels.com guest review
"Classic Rock and Great Location"
The location is fantastic! Staff was friendly and such a cool hotel for those of us who love classic rock. Each floor is themed for a rock star and there was a copy of Rolling Stone waiting for us in the room as well as a nice sounding iPod dock to play music. The room could have used a bit more lightning but we thoroughly enjoyed our stay here :)Genuine Hotels.com guest review
"Nice place in downtown Chicago"
Enjoyed our stayGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share your comments with the Hotels.com community. We are happy to hear you enjoyed your stay and are looking forward to your next visit. Cheers, Carly Moore
"Great hotel, awesome location, awesome staff"
Great location, cool hotel, staff was awesome and friendly. I'd definitely stay there again and recommend it to others.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago WOW, 5 STARS! We are thrilled to have you as our raving fan and are looking forward to your next visit! Cheers, Carly Moore
"Great stay at a wonderful hotel!"
No complaints! There was an issue getting our room keys activated so for the wait they gave us a free round of drinks at the bar. Such good service! The room was beautiful and the floor was completely silent. For a weekend stay it felt like we had the whole place to ourselves!Genuine Hotels.com guest review
"Its my kind of town - ...."
Excellent view form our 33rd floor north west corner. Very good breakfast both in room and restaurant. We will be back....Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the five star review! The views from our tower suites are breathtaking and we are looking forward to sharing them with you again. Cheers, Carly Moore
"great downtown location"
great location, very nice hotel rooms. large rooms for right in downtown at this price. you can walk everywhere and just a few blocks from the train which you can get to the airport for $3 instead of a large taxi bill.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Wow! Thank you for the five star rating! It is great to hear that you took advantage of our premier loop location, being in the heart of the city means it's easy for you to feel it's pulse! Cheers, Carly Moore
"Hard Rock Rocks"
Was given a spacious room with a great view. Bathroom surfaces need a little refreshing. Eager, young, professional staff. Close to both Millenium Park and Wacker Drive. A little pricey.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your recent stay. We are thrilled to hear that you enjoyed our central location and rock star staff. We hope to rock out with you again in the near future. Cheers, Carly Moore
"Wonderful location and very friendly staff!"
Great staff. They let us check in early at 10:00 am with not extra fee! Awesome location!Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your stay. We are so happy to hear that we were able to accommodate you with an early check in and are thrilled to hear you had a great time! Please visit us again soon! Cheers, Carly Moore
"best hotel experience"
My wife and I went to see a concert in Chicago and chose to stay at the Hard Rock Hotel. The staff was very friendly and they upgraded our room to a room with an amazing view of Michigan avenue for free. The room was very spacious and extremely comfortable. I will always stay at this hotel anytime I'm in Chicago.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the five star review! We are thrilled to hear that you and your wife enjoyed your stay so much. I am happy that we were able to upgrade your room to enhance your stay in the city. We are looking forward to your next visit. Cheers, Carly Moore
"Enjoyed but disappointed!"
Although I am a die hard Hard Rock fan, I was not impressed with this hotel. There were items missing from the room and some of the "details" that you would expect from a hotel of this rating.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your stay. Although we are thrilled to hear that you are raving fan of our I would like to apologize that you were unsatisfied with your trip. We strive to provide an authentic and exceptional hotel experience for our guests and I am sorry if we dropped the ball during your stay. If you give us another chance I am positive we can show you what a rockin' hotel we truly are. Cheers, Carly Moore
"Weekend in October"
Great hotel for a weekend getaway. Great entertainment and crowd.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your stay. We are so happy to hear you enjoyed your weekend and our rock star vibe. We hope to see you again soon! Cheers, Carly Moore
"Average stay, Great Location"
Went for the Chicago Marathon. The location was great! It was an average hotel for paying as much as my mom and I did, but we figured the prices were up because of the marathon.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for staying with us for the Chicago Marathon. I am happy to hear that you enjoyed our location but was disappointed to hear you did not enjoy your stay more. We would love to welcome you back and I am positive we can earn those extra stars. Cheers, Carly Moore
This was a PERFECT hotel for the price it was offered at.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the review. We can't agree more this hotel is PERFECT! We hope you visit us again! Cheers, Carly Moore
Room air did not work. Bathroom had mold and grout chipped out.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your recent stay. We're so sorry to see that our space was not up to its usually high standards. I have shared this review with our Engineering team so that they can address the room air conditioning and quality issues to ensure that no guests feel the same way about their stay in this room. Cheers, Carly Moore
Booked for a Ladies Weekend and it was perfect! Location was best for great shopping, restaurants and theater. Could walk to ALL! Service was fast when we asked for more towels and coffee. Bar was fun on Saturday night for dancing. For a large busy hotel, it was quiet enough for a good sleep. View from floor 13 was good.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago I would like to thank you and your friends for staying with us and leaving such a wonderful review. We are so happy to hear you enjoyed your girls weekend in Chicago. We are thrilled to hear that you were able to walk to all of your destinations and even had fun rocking out in our bar, Angels and Kings. We hope to see you soon! Cheers, Carly Moore
Very pleasant experience. Most of the employees were friendly and helpful. The room was quite comfortable.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your stay. We are happy to hear you enjoyed your cozy room and our rock star staff. We hope to see you again. Cheers, Carly Moore
"Great place to stay"
Very nice, and the staff very friendly and helpful. The only negative was the motion sensor snack bar that if accidently nudged could result in a charge on the bill. This item should be placed in a more isolated location in the room.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago 5 Stars!! Thank you for your wonderful feedback. Your comments have been shared with hotel management. We hope to welcome you back in the near future. Cheers, Carly Moore
"Comfortable, clean and cool."
great stay at the Hard Rock. Love all of the music playing, good vibe at this placeGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for sharing your feedback. We are thrilled to hear you enjoyed your stay and our Rock Star vibe. We hope to welcome you back very soon. Cheers, Carly Moore
"Overall great stay"
Overall great stay!! Did not care for the huge marylin manson picture on the wall but whatever. The lounge was nice good drinks, got dessert from the restaurant to take to my room and it was just thrown in some foil pans and was pretty lousy. Other than that i had a great stayGenuine Hotels.com guest review
Great stay all around. Brought a fender guitar to our room and the hotel bar knows how to turn up on the weekendGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for rocking out with us. Taking advantage of our complimentary picks program is a great way to let out your inner Rock Star. We are looking forward to your next visit. Cheers, Carly Moore
Excellent hotel and restaurant!!!Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your stay. We are happy to hear you enjoyed visiting and dining with us. We hope to raise our glasses with you again. Cheers, Carly Moore
"Pretty run down"
The outside of the hotel looks nice and is centrally located to lots of good places to eat and shop. The inside is not as nice. The bathroom floors had severe water damage which made waking on them uncomfortable. It was like surfing your way across the bathroom. If you want to change the pressure on the shower head prepare for a loud tea kettle squeal […] that doesn't stop. The magnified mirrors light didn't work. Sirens went off all night. You can't use the mini fridge because it has those sensors that charge you in them. The bed was smaller than expected and the pillows were miserably flat... Both of them. On the plus side they stored our luggage for us while we walked around. All in all our hotel was the most expensive and worst part of our trip. We won't be back here again as there are better options. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your stay. Although I wish you had a more positive experience while staying with us it's feedback like this we use to improve. Your comments have been shared with hotel management so that we can improve our processes for future stays. We do hope you give us another chance in the future and we are certain we can change your mind about the Hard Rock Hotel Chicago. Cheers, Carly Moore
"Fantastic experiences during our stay!"
Everything was excellent. My wife and I typically stay at this caliber of hotel when we travel and the Hard Rock didn't disappoint! In fact, it exceeded our expectations with great concierge service to recommend local restaurants, guitar loans during our stay, and by packing and shipping some items for us that were on a delivery deadline. When it came […] time for checkout, there were some charges for the room bar/fridge that weren't applicable (the fridge is motion sensitive so if you move bottles, you will be charged automatically) and once we told them what was applicable, and not applicable, they immediately updated our invoice before we checked out so we could leave the hotel feeling confident our bank card wouldn't leave a "surprise" for us to find later. The beds were super comfortable with the pillowtop lining, and when we checked in, we were immediately upgraded to a premium floor for our stay, which provided a great view of the Magnificant Mile and the Chicago River. Overall, both my wife and I agree that we will definitely come back to the Hard Rock for future Chicago trips! Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the five star review. At the Hard Rock Hotel Chicago we work hard to provide an exceptional and authentic hotel experience for each and every one of our guests. It is our passion and I am so glad it's working. Our hotel caters to the rock star lifestyle so I am not surprised we exceeded your expectations. We are looking forward to rolling out the red carpet for you and your wife the next time you are in town! Cheers, Carly Moore
Stayed for one night after Fleetwood Mac concert at United Center. Staff was helpful and cheerful. Enjoyed the stay immensely.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your stay and sharing your feedback with the Hotels.com community. Our rock and roll inspired hotel makes for a great home base when visiting Chicago for a concert or festival. We are happy to hear you enjoyed your stay and hope to rock out with you again. Cheers, Carly Moore
Still haven't gotten my money back on my card Room wasn't the room in the picture onlineGenuine Hotels.com guest review
Very fun place to stay.Genuine Hotels.com guest review
"Beware of booking through hotels.com"
I was placed in a room pushed in a corner between the ice machine and the maids room. The ice machine was literally outside my room. The maids still hadn't come to clean at 2:30 pm. Definitely a second rate citizen in their eyes. The room was clean and nice though.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear you were disappointed with your stay and I would like to apologize for any inconveniences you may have encountered. Please know that at the Hard Rock Hotel Chicago we take the care and comfort of our hotel guests as our highest priority regardless of the method you choose to book your trip. We strive to treat all of our guests equally and it should in no way affect your level of service or the type of room you receive. We do hope you give us another chance to show you what a rockin' hotel we can be. Cheers, Carly Moore
"a rocking good time!!"
My mate and I stayed here for one night on 9/19/2014 and it was awesome!! Tons of things to do at the hotel, walking distance to everything, just an overall awesome place! can't wait to come back to visit.Genuine Expedia guest review
Response by Hard Rock Hotel Chicago Thank you for staying with us and sharing your stellar review! We can't wait for you and your mate to visit us again! Cheers, Carly Moore
Ended up with a room next to a bachelor party that started at 20 pm and ended at 4:30 am. Called front desk four times through the night and nothing was ever done to control the situation. We had a terrible stay.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to post your review. Please except my apology for your unpleasant stay due to a noisy party in the next room. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We welcome you back and hope you will give us another try. Cheers, Carly Moore
"Great Location for Exploring Mag Mile Area"
We had a mini honeymoon and chose the Hard Rock with a Hotels.com deal. The staff was quick and accommodating, even moved us to a lower level so we could take the stairs more easily. Hotel was nice and quite and the room was very nice and much more room than I had expected. Only complaint was a kind of stale smell that was only noticeable upon first […] few minutes coming in the room from outside. The location is very close to several boat tours and the water taxi and we were able to walk or take a boat to all our destinations. Bed was good and the bathroom very roomy as well. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Congratulations on your honeymoon! No honeymoon is "mini". They're all very special! It's so great to hear that you enjoyed your stay overall that we were able to make your visit that much more special. I've shared your feedback about the "stale" smell of the room so that we can address any issues moving forward. Thank you again and we hope to see you love birds again soon!
"Comfortable stay and great customer service"
Got a great rate from hotels.com for the time that we were traveling. We got to the hotel earlier that check in time but they were able to check us in, which was great because we could freshen up before going out to town. The housekeeping crew was great, they lined up our personal bath products in a neat row and tidied up the beds, but what made it […] really special was the fact that they put my son's stuffed animal in the middle of the bed along with my son's personal blankie...that totally made him so happy :) I was curious about the late check out policy, so I called the front desk, and was surprised to be greeted with Mrs. .... (last name) instead of the generic greeting. The front desk gave me complimentary check out, which we didn't end up needing but it was appreciated. After check out, they held our luggage too so we could go around town until it was time to go. Very satisfied and definitely recommended. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago We were really excited to receive the positive feedback about your recent stay here at Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion and we're glad it’s working. We're grateful to have been part of your recent travels and hope you'll be back so we can provide an encore performance. When and if you should have any future needs or questions, please don't hesitate to reach back out. Have a rockin’ day!
"Nice Hotel. Great Location."
Enjoyed the hotel and favorite part was the location.Genuine Expedia guest review
Response by Hard Rock Hotel Chicago I am happy to hear you enjoyed the property and want to thank you for taking the time to share your comments. The Hard Rock Hotel Chicago is centrally located and makes it easy for our guests to tour the Windy City. We would love to have you stay with us again! Cheers, Carly Moore
"5 minute walk from the South Shore"
This is the second time we've stayed here. It's clean, staff is friendly, a 5 minute walk from the South Shore train. Only a short walk to the main shopping area.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago We're so glad to hear that you enjoy our central location! It certainly makes travel easy. I've shared your compliments of our staff with the team. Thank you for being a rockstar guest! We hope to see you again soon!
We stayed at the hard rock hotel recently for our honeymoon in Chicago. The hotel's location makes it close to a lot of restaurants and bars downtown. The hotel staff was the most friendly and helpful out of all the hotels we have stayed at. The views from our hotel room were amazing. If I had to say anything negative I would point out a couple of minor […] things. The shower drain had a touch of rust and the toilet seat wouldn't stay up. Like I said, these are minor things and I would definitely recommend the hard rock to anyone looking for a great stay in Chicago. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the glowing recommendation and 5 star review! We are happy to see that we were able to assist in making your honeymoon a special occasion. We hope that you'll come back for your anniversary!
"Not up to standards"
25th floror is "tom Petty" but only rock thing was yoko and john picture over toilet. Phone and TV not working and desk surface damaged. Way over priced for what you get. Very disappointing!Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago We're sorry to see that you were not happy with the price you paid compared to the room you received. We strive to provide great value for all of our guests and we're sorry if you do not feel that's what you received. This feedback has been shared with our team so that we can learn and grow from your experience. Thank you again for your valuable feedback.
Hotel was awesome. Real clean and the staff was great!!Genuine Expedia guest review
Response by Hard Rock Hotel Chicago Thank you for your rockstar review!
"Near Soldier Field for concert"
Great location and themed hotel. Staff was o.k., could really improve friendliness. Room service was fine. Parking was a little confusing if you pull up to wrong side of hotel.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review our hotel. I've shared your feedback regarding the staff and parking so that we can learn and grow from your experience. We hope that you visit us again the next time you're in the Windy City!
"Nice hotel, excellent location"
I loved this hotel. Everything is rock and roll! It is very modern, excellent decorations.Genuine Expedia guest review
Response by Hard Rock Hotel Chicago Thank you for the 5 star review! We're glad to see that you enjoyed our rock n' roll vibe and all the decorations that come with it! You're a rockstar guest!!!
"Not up to expectations"
Smoky room, broken bathroom faucet, lights not working. Bugs running across the desk (video taped) windows covered with large spiders (outside)Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for posting the details of your recent visit to Chicago. Although it is not a positive review, it does allow us to keep learning and improving. I wish there was something we could do about the spiders covering our windows. Those spiders actually travel across the lake all the way from your home state, Michigan, using a technique called "ballooning" and they settle down on our cities high rises every summer. Unfortunately no amount of "scrub outs" or custom window washing solutions can rid our high-rises of these creepy crawlers. I can definitely understand how their presence can put a damper on your visit. I appreciate all feedback from our guests, and we hope you will give us another try. Cheers, Carly Moore
"Modern hotel in great location"
The hotel was very clean, comfortable and staff was friendly and helpful. I cannot say enough about Sheila, the hotel's concierge. Believe me when I say she went above and beyond to be sure our family had everything we needed to enjoy the city. Located in a gorgeous historical building. The beds were awesome and the rooms very large! Walking distance […] to plenty of restaurants and river cruises. Would definitely stay again. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel Chicago Penny, Thank you for reviewing your recent stay. We are so happy to hear that you and your family had everything you needed to enjoy this city, and that our wonderful hotel and friendly staff contributed to your experience. We are looking forward to your next VIP visit!
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