"Weekend at the Hard Rock Chicago"
Concierge was awesome!! Blackhawks and Bulls games where great.Genuine Hotels.com guest review
Great hotel, very friendly and accommodating staff and beautiful rooms.Genuine Hotels.com guest review
"Great location, fun atmosphere"
Overall a great place to stay. Walking distance from some great places. We had a blastGenuine Hotels.com guest review
"Three Ladies Hit Chi Town"
Enjoyed the get away and the hotel was great. The Concierge was a great help. The 3 of us had a good time. Only thing I would consider changes, I felt the parking was a little steep at $60 per day.Genuine Hotels.com guest review
"good place to stay"
Nice enjoyed comfortable NICE view of Michigan ave and the lake.Genuine Hotels.com guest review
"Hotel near from important areas of Chicago"
Hotel is good if you plan to enjoy Chicago (City town )Genuine Hotels.com guest review
"Dog gone gnats"
The stay was great,but i feel like they downgraded my room from the city view room to a regular king room.It wasn't my fault that the room had gnats in the bathroom when we checked in.Genuine Hotels.com guest review
"Felt like a rock star"
Beautiful location in the heart of the city in a beautiful art Deco building. Clean with a great vibe!Genuine Hotels.com guest review
Perfect Location and awesome service! Loved it.Genuine Hotels.com guest review
"The best hotel I been in"
Love itGenuine Hotels.com guest review
"Nice hotel in downtown."
Awesome hotel in an awesome location. The only complaint I Have is that they had the "indulgence bar" (aka expensive food/drink in room) on a plate that charged you if the items were moved even slightly. Also, we couldn't use the fridge due to the same reason. It got to the point where I was afraid to touch anything for fear of being billed for it. […] Other than that, the hotel was really nice and the service was exceptional! Read moreGenuine Hotels.com guest review
"post Xmas weekend stay"
quick post xmas holiday weekend in the city : ) Perfect spot close to everything river north despite being just south!Genuine Hotels.com guest review
NiceGenuine Hotels.com guest review
"Worth the experience"
So,we booked the room for New Year's Eve so it was really busy in the hotel because they were having a party as well. The atmosphere was great!! It truly is a youthful modernized hotel. The room was smaller than I expected but very gorgeous and comfortable. My only complaints or more so dislike is that the lighting in the whole room was very dim. Me […] and my cousins were getting ready and doing hair and makeup and it just felt like the bathroom was not well lit. I know, I know that's really not that important, but when you need more light, you need light! My favorite part of the room was the bed! So comfortable! And the decor is very unique and Rock N'roll I inspired of course, very cool. I definitely would stay again. Read moreGenuine Hotels.com guest review
"not worth the money!"
Not up to date bug n bathroom not comfyGenuine Hotels.com guest review
"Needs a little refurb"
Have stayed at the Hard Rock several times since it opened. Seems to be getting a little worn and could use a little bit of an upgrade. Overall Great Stay and Good experience with staff and services.Genuine Hotels.com guest review
"great location, comfy room"
We had a breathtaking view from our mini suite on the 33 rd floor. I always request a city view here. It is magnificent, as is the location, walking distance to everything. We will definitely stay here again.Genuine Hotels.com guest review
would have liked a contintal breakfast, room was not as quite as i would have liked.Genuine Hotels.com guest review
"Getaway for 2"
Hotel is in a great location, right on Michigan ave, recommend getting the rooms with a view of Michigan ave. Would stay again! Friendly staff that were helpful Downside Near the fire station and you hear all of the alarms. Hot water only Luke warm on Sunday checkout. Lastly our room was missing pictures off the wall :(Genuine Hotels.com guest review
Nice hotel but woke up early Sunday by the noise of construction that was next door off the hotel.Genuine Hotels.com guest review
"Decent but not great."
Family weekend downtown for shopping and dinner. The hotel location is great, the decor is very cool, but the room quality was not that great. The service was great at times and mediocre at times. Considering the choices in downtown Chicago, I would probably not stay there again.Genuine Hotels.com guest review
"couples Christmas vacation"
Good service. Great vacation place. Definitely going to come back.Genuine Hotels.com guest review
"The down grade of the room"
The stay were nice. I just didn't like the idea of them switching my king city view room to a regular king room.Genuine Hotels.com guest review
I was in Chicago for a business meeting. Enjoy stay at different hotels and enjoy my stay with you.Genuine Hotels.com guest review
"Nice hotel, missing items"
We stayed overnight on a Saturday. During the night or very early morning, I thought I heard vacuum cleaners running in other rooms. How early do they clean rooms at this hotel? On Sunday morning, we decided to have our bags stored downstairs with the valet while, instead of putting them in our car. I'm 99% sure my expensive bottle of Argon oil fell […] out of the side pocket of my backpack, along with a bottle of saline solution for my contacts & a phone charger. I called the hotel, spoke to valet & room service & there was no sign of any of these items. Strange. Read moreGenuine Hotels.com guest review
Great location. Gorgeous Art Deco lobby. Good gym. Nice bars/restaurant. Dirty hallways. Totally unreliable room service. Front desk staff not empathetic/concerned about that.Genuine Hotels.com guest review
"Great value on the magnificent mile"
I stayed for one night on business travel. I was pleased with the location, service and room. The hotel staff was friendly and helpful. The valet was super responsive. The room was clean and the bed was comfortable. It wasn't overly luxurious (fairly simple design) but it was better than most. If I had to nitpick I could say that the bathroom could […] be re-grouted but honestly, what does that matter? (I'm remodeling my bathroom or Id have never noticed!) Read moreGenuine Hotels.com guest review
"The Hotel is "OK""
C grade. It's just "ok". Decorations are tired and need updating. But the carpet is cool and seems new. Lighting in room (and bathroom) is horrible, windows drafty, awkward closet but bed was comfortable. Bar was quaint...slow on Friday night but hopping when we returned on Saturday. Packed with almost all AA crowd with DJ. I'd recommend the hotel if […] you get a good deal. Great location in a historical building. I previously lived in downtown Chicago (River North) for 7 years, so I know the city well. Read moreGenuine Hotels.com guest review
"don't leave anything in your car!"
My glasses were stolen out of my car When using the closest parking garage, I guess I should of used the hotels. P.s. Dont talk to the bums they will just hustle you trust me!Genuine Hotels.com guest review
Really nice hotel BUT kinda overrated price wise and Wi-Fi wasn't working.Close to everything and Illinois Center was close for good eats of all kinds. Overnight parking was quite expensive as well. But, we enjoyed our stay and the hotel staff.Genuine Hotels.com guest review
It was ok. Room was small but nice. Water pressure in shower was weak. It's a nice no frills hotel.Genuine Hotels.com guest review
"comfort away from home"
They upgraded me for free. Perfect large corner room. So comfortable and a definite plus for my business stayGenuine Hotels.com guest review
"not impressed at all"
reserved the room ahead of time on my credit card. call the day before arrival I was told I could pay with cash so when we arrive we were told there was a $300 deposit required when paying with cash nobody told me that priorwe would receive the $300 back at the end of our stay.but we were using some of that 300 dollars for our weekend money. Nobody […] told us they require $60 per night for parking. no frigerator for our own cold drinks no microwave to heat up any leftovers. really not impressed with our stay Read moreGenuine Hotels.com guest review
"Classic Rock and Great Location"
The location is fantastic! Staff was friendly and such a cool hotel for those of us who love classic rock. Each floor is themed for a rock star and there was a copy of Rolling Stone waiting for us in the room as well as a nice sounding iPod dock to play music. The room could have used a bit more lightning but we thoroughly enjoyed our stay here :)Genuine Hotels.com guest review
"Nice place in downtown Chicago"
Enjoyed our stayGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share your comments with the Hotels.com community. We are happy to hear you enjoyed your stay and are looking forward to your next visit. Cheers, Carly Moore
"Great hotel, awesome location, awesome staff"
Great location, cool hotel, staff was awesome and friendly. I'd definitely stay there again and recommend it to others.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago WOW, 5 STARS! We are thrilled to have you as our raving fan and are looking forward to your next visit! Cheers, Carly Moore
"Great stay at a wonderful hotel!"
No complaints! There was an issue getting our room keys activated so for the wait they gave us a free round of drinks at the bar. Such good service! The room was beautiful and the floor was completely silent. For a weekend stay it felt like we had the whole place to ourselves!Genuine Hotels.com guest review
"Its my kind of town - ...."
Excellent view form our 33rd floor north west corner. Very good breakfast both in room and restaurant. We will be back....Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the five star review! The views from our tower suites are breathtaking and we are looking forward to sharing them with you again. Cheers, Carly Moore
"great downtown location"
great location, very nice hotel rooms. large rooms for right in downtown at this price. you can walk everywhere and just a few blocks from the train which you can get to the airport for $3 instead of a large taxi bill.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Wow! Thank you for the five star rating! It is great to hear that you took advantage of our premier loop location, being in the heart of the city means it's easy for you to feel it's pulse! Cheers, Carly Moore
"Hard Rock Rocks"
Was given a spacious room with a great view. Bathroom surfaces need a little refreshing. Eager, young, professional staff. Close to both Millenium Park and Wacker Drive. A little pricey.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your recent stay. We are thrilled to hear that you enjoyed our central location and rock star staff. We hope to rock out with you again in the near future. Cheers, Carly Moore
"Wonderful location and very friendly staff!"
Great staff. They let us check in early at 10:00 am with not extra fee! Awesome location!Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your stay. We are so happy to hear that we were able to accommodate you with an early check in and are thrilled to hear you had a great time! Please visit us again soon! Cheers, Carly Moore
"best hotel experience"
My wife and I went to see a concert in Chicago and chose to stay at the Hard Rock Hotel. The staff was very friendly and they upgraded our room to a room with an amazing view of Michigan avenue for free. The room was very spacious and extremely comfortable. I will always stay at this hotel anytime I'm in Chicago.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the five star review! We are thrilled to hear that you and your wife enjoyed your stay so much. I am happy that we were able to upgrade your room to enhance your stay in the city. We are looking forward to your next visit. Cheers, Carly Moore
"Enjoyed but disappointed!"
Although I am a die hard Hard Rock fan, I was not impressed with this hotel. There were items missing from the room and some of the "details" that you would expect from a hotel of this rating.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your stay. Although we are thrilled to hear that you are raving fan of our I would like to apologize that you were unsatisfied with your trip. We strive to provide an authentic and exceptional hotel experience for our guests and I am sorry if we dropped the ball during your stay. If you give us another chance I am positive we can show you what a rockin' hotel we truly are. Cheers, Carly Moore
"Average hotel, nothing special."
It was an average hotel that is over priced for the experience. Restaurant was one of the poorer experiences we have had and service mediocre. The elevator by floor was confusing. We had a friend staying on another floor and always had to go down to lobby and switch elevators. The coffee machine did not work in our room. The noise outside our room was […] awful. When someone went into their room, it sounded just like they were trying to get into our room. Hallway to the room is very dark and hard time seeing room #'s. My wife did not like going down the hallway alone. Read moreGenuine Expedia guest review
Response by Hard Rock Hotel Chicago Thank you very much for taking the time to write a review of your recent stay at the Hard Rock Hotel Chicago. We would like to apologize to you for your negative experience at our hotel. We very much regret your disappointment, as this incident is not at all typical of the standards of service that we provide to our valued guests. It looks like we were not up to standard on this day, and we are very sorry for the inconvenience that we caused you. Cheers, Carly Moore
"Very nice Hotel"
It's a very nice Hotel. The suff is so friendly. I had a fantasitc time there. The shower wasn't that clean but the rest was perfect. If I'm back in Chicago I will choose this Hotel again.Genuine Expedia guest review
Response by Hard Rock Hotel Chicago We are so happy to hear you enjoyed your stay and our friendly staff. They truly are rock stars and we would be the Hard Rock Hotel Chicago without them. We are thrilled we have created another raving fan. We can't wait for your next visit. Cheers, Carly Moore
For 300 would expect more than a comfort inn. Just nothing special for a high end priceGenuine Expedia guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your recent visit. We are sorry to hear that you were disappointed with your stay. We strive to provide an exceptional hotel experience with top-notch service and it sounds like we dropped the ball during your visit. I hope you decide to give us another chance in the future and I am positive we can show you what a rockin' hotel we can be. Cheers, Carly Moore
"Weekend in October"
Great hotel for a weekend getaway. Great entertainment and crowd.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing your stay. We are so happy to hear you enjoyed your weekend and our rock star vibe. We hope to see you again soon! Cheers, Carly Moore
"Average stay, Great Location"
Went for the Chicago Marathon. The location was great! It was an average hotel for paying as much as my mom and I did, but we figured the prices were up because of the marathon.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for staying with us for the Chicago Marathon. I am happy to hear that you enjoyed our location but was disappointed to hear you did not enjoy your stay more. We would love to welcome you back and I am positive we can earn those extra stars. Cheers, Carly Moore
"Nice hotel in a great (central) location."
The hotel facilities, condition and cleanliness were excellent. The room was very comfortable and had a great view. I would recommended it to younger travelers, e.g. students or under the age of 35 since the theme of the hotel is very modern, but it is not something that would bother families or older couples and/or friends.Genuine Expedia guest review
Response by Hard Rock Hotel Chicago Thank you for reviewing you stay. We are happy to hear you enjoyed your stay while touring Chicago. Our prime east loop location is within walking distance to all the cities finest attractions. We hope to welcome you back in the near future. Cheers, Carly Moore
This was a PERFECT hotel for the price it was offered at.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the review. We can't agree more this hotel is PERFECT! We hope you visit us again! Cheers, Carly Moore
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