Room was great, but we were most impressed with the attentiveness of the management. We had a mix-up over breakfast and the management went above and beyond to resolve our issue.Genuine Hotels.com guest review
"Superb central location and comfort!"
Everything about our recent stay was great - aside from the actual layout of the room. I'm knit-picking here. It was a nice room, but being a corner layout it had all the flaws of just 'making it work'. For instance, outlets weren't available where you needed them. The bathroom layout wasn't conducive to functioning logically. No hangers near the shower, […] etc. This struck me as odd but you simply adjust. Highly recommend the Hard Rock Hotel Chicago for any type of stay while visiting. Wonderful experience. Read moreGenuine Hotels.com guest review
Spoiled because Hard Rock San Diego is amazing, Thought Hard Rock Chicago was just ok. Nothing bad to say at all. Just wasn't blown away.Genuine Hotels.com guest review
"close to all must-see sights"
Great Staff!!!Genuine Hotels.com guest review
Went for Valentine's weekend. I have to say I was not impressed from start to finish. At check in the staff was huddled next to a heater behind the front desk trying to stay warm. I felt bad for them. They said a room was available to check in early. We got up to our room, and the staff was still cleaning it. Clean is better than dirty, but that was […] just a lack of communication with the housekeeping staff. The room was basic, nothing special about the bathroom, towels were warn, roughed up marks on the walls, desk, etc. Location was great, but for a rock and roll atmosphere, I def. didn't feel like the room gave you the sense of star treatment. I would sacrifice location and the price I got for better overall ambiance. I will not stay here again. Read moreGenuine Hotels.com guest review
"Great experience!! Very clean"
My girlfriend and I needed a little get away from are usual schedule and this was the perfect environment. Great customer service and view of the cityGenuine Hotels.com guest review
"Hard Rock Hotel Chicago Review"
It was a very nice hotel.Genuine Hotels.com guest review
Over priced and no hot water all day Saturday. Things were broken in the room. Like the bathroom door didn't shut and make up mirror didn't work. Could not offer room discounts because I booked through hotels.com.Genuine Hotels.com guest review
"Could've done more"
No hot water Saturday and some minor mechanical problems in the room.Genuine Hotels.com guest review
"Feels like home."
I always stay at the hard rock hotel but this time I thought I'd try some where different. I ended up booking a different hotel downtown and when I got there I was so disappointed. The carpet was coming up and the walls were pulling. I thought "this is supposed to be a 4 star hotel". I ended up leaving five minutes after I got there and I decided to […] go back to The Hard Rock Hotel because I knew I would love it and I did!!! It's like home for me, I won't choose any other place again! Read moreGenuine Hotels.com guest review
Good location but the bar was lame for a Hard Rock hotel. If your bringing your car it is $60 per night for parking!!!Genuine Hotels.com guest review
"Easy, clean, great location, nice gym."
I was just looking for the right location. I got that and more. Not one thing to gripe about. Location is great, clean room, quiet and the gym is much better than average. I think I have my new spot in downtown Chicago.Genuine Hotels.com guest review
"Great overnight spot"
Extremely happy with the rate we found via Hotels.com mobile. Great location, a few blocks from Millennium Park and the Southshore stop. The toilet paper was beyond arms reach from the toilet seat was probably the biggest complaint. Other than that, it was clean, convenient and fit our needs.Genuine Hotels.com guest review
"Livin like a rockstar"
Fabulous stay in Chicago!Genuine Hotels.com guest review
Overall the hotel was great. The stains on the sheets and mattress were disgusting.Genuine Hotels.com guest review
My stay was nice, not mind blowing, but nice. Stayed on 20th floor, decent view of Michigan ave. My only complaints would be that the shower wouldn't get hot enough. If you like a warm shower, then I guess its a good. I wish the shower was enclosed so it would keep the warmness in. Still, not enough hot water. Service was decent, but I didn't ask for […] room service or anything extra so I couldn't tell for sure. Valet was convenient, but 60 was kind of a lot. Overall, I'd stay again for the right price. Read moreGenuine Hotels.com guest review
"Ok- not going in the right direction though"
Heater broken in the bathroom. Left a note for h/k asking for pens and extra hand lotion (-40 degrees meant dry dry dry.) Got the lotion, no pens. Drink glasses left rim down on the metal in the bathroom as "clean" when I got there. Where are the paper rounds? This is twice it's been like that- disgusting.Genuine Hotels.com guest review
I went on my birthday and enjoyed every minute spent at the hard rock. new yrs eve was poppin! =) staff was nice and room was clean . just book ahead of time and get a city view....BEAUTIFULGenuine Hotels.com guest review
"Great Chicago Hotel"
Clean and with quite large rooms, this hotel, located right on Michigan Avenue, is perfect! Close to restaurants and shopping. An especially special person who went out of her way to make sure we had a great time was the concierge! She is amazing and I will definitely return because of her!Genuine Hotels.com guest review
Hotel check in staff lied to me about my payment options. Asked to pay cash upon check out and was told no problem, upon check out was told i couldnt pay cash and woman had no time for my explanation. Very average room and amenities for the price. Space was smaller than comfortable in a king room/bathroom, the Hard Rock theme is justified by a picture […] in your room, thats it. The only above average quality about this hotel is the perfectly awesome and convenient location. Read moreGenuine Hotels.com guest review
"New Year's Eve stay"
Thought it was great, we had a great view.Genuine Hotels.com guest review
The stay was very nice. I was suprised that parking was $60 a night but I still had a good time.Genuine Hotels.com guest review
I was very disappointed in the whole situation with our water. The first night my husband and I stayed the water was brown, they said it was their pipes. Then the second night we stayed and showered there was absolutely no hot water what so ever. This is a known problem apparently and they still have yet to fix it. I probably wouldn't stay here again. […] They had very friendly staff though. Read moreGenuine Hotels.com guest review
The staff was very quick to respond to bringing a refrigerator and extra pillows and late night room service. Very close to south shore train, metra. Their are a lot of things to see very close to hotel. Only down fall is no pool and you have to pay to get a refrigerator.Genuine Hotels.com guest review
"Hard Rock Chicago is A+++"
Enjoyed everything about the Hard Rock Chicago, from the fun décor to the excellent food. Best of all, though, was the service. I was there alone and a little nervous about an upcoming TV appearance. Anthony in the restaurant took superb care of me at dinner, giving me the warmest of Chicago welcomes. The Hard Rock is in a great location and first class […] in all respects. I strongly recommend it and, when you go, have dinner there and ask for Anthony! Read moreGenuine Hotels.com guest review
The water for the shower was ice cold! Other than that it was nice.Genuine Hotels.com guest review
There was no hot water to take a showerGenuine Hotels.com guest review
The shower needs more pressure besides that it was a great time!!Genuine Hotels.com guest review
"Late for entertainment but accommodations were mad"
Great service the day after the hotel ran out of hot water. I was late for my entertainment due to no hot water and I told the front desk this and they made some accommodations for me, I really appreciated that. Great location on the Mag Mile, everything is a few min cab ride away. Starbucks is very very close within walking distance. Great stay, will […] select this hotel in the future. Read moreGenuine Hotels.com guest review
Great location!!Genuine Hotels.com guest review
"The worst hotel in my life"
I don't recommend this hotel. It's my worst memory... If you stay this hotel, you have to pay wifi per day and per device, and hotel staff will come your room to fix your toilet bowl. In addition, you have to take a shower before 10pm because they don't offer warm water at 10pm ~ 5am even though it's a hotel :(Genuine Hotels.com guest review
"Always a great time and great staff"
Stay here every trip ! Fun bar and lobby is a great place for star gazing !Genuine Hotels.com guest review
"ALL GOOD BUT NO HOT WATER"
I recently stayed 2 nights here and while the room was great and the view and especially the location, there was NO hot water for showers on the morning we were leaving. We called the front desk who never had anyone follow up with us. It is unacceptable that a hotel this size would run out of hot water, especially on a cold Chicago morning! I noticed […] that the water never was really all that hot but didn't think much of it as we were busy shopping and not in the room, but when it comes to shower time, you want hot water! I have emailed the hotel manager with no response after almost 2 weeks. Needless to say we probably won't stay here again but will choose another hotel. Other than the water issue, the room was fine, except that they had these trays in the fridge and on the table that were motion sensitive and if anything was picked up even to look at, you would be charged. This would be problematic for people who have children. I wanted to leave a note that said "Really? you are that hard up for money that you will charge to even pick up something to look at it?" Another reason I would encourage people to stay away. Read moreGenuine Hotels.com guest review
We stayed at ANOTHER 4 STAR HOTEL THE EVENING BEFORE AND BY FAR NO COMPARISON. HARDROCK WAS AMATUER TO SAY THE LEAST. WE SHOULD HAVE BEEN COMPED A NIGHT FOR THE INCONVENIENCES.Genuine Hotels.com guest review
Location was great...right on Chicago river...beautiful architecture and old details in lobby. Gym was one of largest I've seen in a hotel. Rooms very modern. Wouldn't recommend the massage services however they did give us 9pm appt. never received in room refrigerator I requested on reservation. Parking was a nightmare but that seemed typical for all […] of Chicago. The late night menu available from cafe was so limited my husband couldn't find anything to eat. However....we live in Las Vegas so our expectations are pretty high. Read moreGenuine Hotels.com guest review
"Would definitely stay again!!!"
Great clean updated room. Bar had good drinks and live music. Staff very helpful. Great location to be able to walk to where you want to go: food, arts/museum district, train, etc.Genuine Hotels.com guest review
"Great Place Great Value"
A group of us stayed here and had a great time. I stayed in one of the suites and the others had the conventional rooms. The rates I think are great for the location and what you get. The bars down stairs are clean and good. The hot water seemed to be a little bit of a problem for most of us on the busy days. My room as being a suite was nice, a little […] worn. Others rooms that I saw looked well kept and nice. Read moreGenuine Hotels.com guest review
"Close to areas of interest"
Stay was good except that in the morning the water was BARELY lukewarm for showers and such. On arrival room smelled like coffee and we found empty Kuerig container on floor. Room was also quite warm for sleeping comfort and thermostat wouldn't allow us to turn it down.Genuine Hotels.com guest review
Friendly staff and roomy, comfortable and updated room. However, I have two complaints. First, $13.50 per day for wifi? I've traveled internationally and to NYC recently and all hotels offered free wifi. Get with the times. Second, we didn't have hot water for a shower in the morning. It was luke warm. I consider these two things deal breakers and I […] won't consider staying at this hotel again. Read moreGenuine Hotels.com guest review
"Hard Rock Hotel"
Great view, very nice hotel with a perfect location. Most of the fun thing to do or places to go in downtown Chicago are in walking distance. I will returnGenuine Hotels.com guest review
"35th Floor S. Michigan Ave"
The room was perfect, comfortable plush bed, reading chair next to window looking over S. Michigan Ave with view of ice skaters and Art Institute in the distance. Couldn't have had a better experience staff was very friendly and made it a pleasure to stay at The Hard Rock Hotel Chicago =).Genuine Expedia guest review
"Great central location and awesome staff!"
The hotel is located on Michigan Avenue and close to State Street shopping. We were there for the Thanksgiving holiday and were able to walk over to the parade and enjoy Black Friday shopping. Easy access to our car and wonderful valet staff!Genuine Expedia guest review
"Great location but that is all, won't go back."
Right in the heart of Michigan Ave, what a great location. Disappointed in a few things. The mini refrigerator didn't work and there were no bottles of water to drink. The walls were thin and I could hear the neighbor and their crying children. Most disappointed on my last day when I didn't have hot water. I called down to the desk and was told they […] would call the "engineer" and didn't offer follow up. I responded "so you will call me back?" The reluctant front desk said they would, but I never received a phone call. Thus I took a cold shower as I had a plane to catch. Won't go back. Read moreGenuine Expedia guest review
"Great room. A few tweaks would make it perfect."
Was treated very well by the staff during my stay. LOVED my room - lots of natural light with a great view of Michigan Ave. Just two things that would make this place perfect: a fridge in the room would have been ideal. Also the walls are thinner than I would have expected. A crying baby (along with its agitated parents) in the next room was pretty […] loud. But all in all, a great place to stay Read moreGenuine Hotels.com guest review
"Watch out for mini bar charges!"
Be cautious of the "mini bar" service that sits on the desk and is motion activated. We didn't touch it but had charges for a bottle of wine, pringles, and pretzels on our bill the last day. We called and had them removed. However, when the hotel charged our credit card after check out they again added an additional $36 in mini bar charges we did not […] incur. We had to call again to have the charges removed. They said it would be 4-5 business days to issue the credit on our credit card. Unacceptable. Read moreGenuine Hotels.com guest review
"Michigan ave. and Loop appeal"
Comfortable, good location, close enough to theatre district to walk. Free wifi is only in lobby.Genuine Hotels.com guest review
"Great hotel, everything is extremely nearby."
Hard rock has a cool interior and the carbon/carbide building in itself is an architectural beauty. The top of the building has this beautiful grey and gold hue that's a sight to behold. The hotel was nearby and close to all the major tourist stops. You can walk to the Michigan Mile, State St, Millenium Park (where the famous bean is located). Other […] stops to the Navy Pier, Museum Campus, Chinatown are only <20 minute bus rides/train stops away. This hotel was in the most convenient spot for us. The staff is extremely helpful and charming. Just a heads up if you're traveling on major holidays: We went on Thanksgiving day. Barely anything was open on that day. Read moreGenuine Expedia guest review
We all love the hard rock hotel great location walking distance of everything we wanted to do. The only issue is they were doing some kind of cleaning repair or something on the main entrance doors and the smell of the chemical made me sick. I still rated the hotel excellent because I know this was a one off and not a nightly occurrence.Genuine Hotels.com guest review
"Lack of hot water charge for wifi"
Chicago native who was visiting back home. The hotel itself is nice and the room is spacious - however they charged for wifi, and had a serious hot water issue - not terrible just luke warm. Given the rates you could def do better on Chicago. The staff was also a bit mean, again not super rude just not friendlyGenuine Expedia guest review
"Nice city, nice hotel."
The hotel isla very well located. I bougth a cta cardenal and in 4. Days i visited almost the main attractions. However i am totally sureste i will come back in a warm season. Chicago isla amazing.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )