"Best Hotel ive been to yet"
It was awesome!!! Friendly Staff!!Genuine Hotels.com guest review
great location. staff great. old hotelGenuine Hotels.com guest review
"I would come back for the soft beds."
I slept wonderfully in the soft bed and nice accommodations. I ate in the restaurant and had a delicious meal. I would stay there again.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Great location and close to the "L""
The staff at the hotel were very friendly. The room service lady was polite and punctual. The concierge gave a great tip for a blues place. The room had a few little things that needed to be fixed: 1) vanity mirror in bathroom about to fall off 2) mini frig cabinet door sticks; causes drawers to get stuck 3) curtains didn't close all the way (hard […] to sleep in). The TV stopped working and they came right away to fix that. For me, the bed/pillows were extremely uncomfortable but they were fine for my boyfriend. The location was perfect. Close to everything you want to do downtown. And if you need to take the "L", there were plenty of stations nearby. CVS right across the street. Now that we know the city better, don't know that we'd stay here again; would probably do FlipKey. Read moreGenuine Hotels.com guest review
"Good hotel, old building"
Great hotel. Fantastic location. My only complaint is that the toilet ran constantly, which is not very sustainable and was very annoying.Genuine Hotels.com guest review
Very mediocre. Bathroom had rust and odorGenuine Hotels.com guest review
The Hard Rock hotel was in a great area of Chicago. Close to all of the major attractions. Very simple room, but was fine for us since we were out and about most of the day. My only complaints were that the bed was extremely uncomfortable and the shower was terrible. Clean, but the water basically dripped out of the shower head.Genuine Hotels.com guest review
"Hard Rock - Chicago"
The hotel is centrally located, close to Milenium park and the loop. All the hotel staff was really helpful and friendly. The city is beautiful, we had a great time!Genuine Hotels.com guest review
great valueGenuine Hotels.com guest review
I stayed here with my son for a College visit. The rooms are clean but small. The hotel is in a good location for walking to Millenuim Park, Sear's Tower and other sites. Overall it was fine.Genuine Hotels.com guest review
Had a awesome time. The hotel was amazing, even got a free upgrade. I would say the only thing that was a negative was a waiter We had at the restaurant, he was very rude. Other than that the trip was amazing. Will definitely be back!Genuine Hotels.com guest review
"Wonderful place to stay!"
Perfect location; good price; very clean hotel. However, they charge $4.50 per can of soda in the room. I have never seen an expensive can of soda in any hotel in anywhere in the world.Genuine Hotels.com guest review
"Nice over night stay."
We weren't there long but it was a nice stay. We arrived early and they checked us right in. Really the rooms were spacious for downtown Chicago and the beds were comfy and clean. It was really pretty quiet.Genuine Hotels.com guest review
Excellent location, service & restaurant.Genuine Hotels.com guest review
"Ok place better options around"
The hotel was older than pictured. Construction next door so there was banging non stop!! We were disappointed we had no wifi with our room because we Booked on Expedia. This was an additional cost of $129US for one device only for 5 days. We had a 15 and 13 year old. No vending machines for a quick snack or drink. There were bars in the rooms a single […] can of Pepsi cost us $5US. The place is nice just older than expected and very noisy. Read moreGenuine Hotels.com guest review
"Great place to stay!"
My 16 year old daughter and I planned a short Chicago indulgence, including Broadway show, shopping and a great hotel. The room was super comfy - clean, nice body products, coffee, bedding, pillows and perfect sleeping temperature. We had breakfast in the restaurant and had enjoyable, friendly service and good food. Concerige was helpful. We will definitely […] return! Read moreGenuine Hotels.com guest review
"Awesome room and amazing view."
We stayed in a King Tower Room for our anniversary. The view was amazing and the room had everything we needed and more. We could see the city and part of the lake.We will definitely stay here again!Genuine Hotels.com guest review
"Hard Rock Chicago"
Location is great and the room is fine. We did not get maid service. Friday night was noisy as the room across the hall had people going in and out all night. I have to say that once the door was closed, we heard nothing, so that was some solace.Genuine Hotels.com guest review
"Big City Pet & Family Quick Retreat"
Great weekend, HVAC mean temperature control was hard. We hd it turned off for the majority of our stay as the room heated up well past the set temperature quickly. Located perfectly in the heart Chicago we loved it. Pet friendly but only if your dog is use to a big city with all the noises. Park area w/grass is not close so be prepared to walk. Staff […] is great! Read moreGenuine Hotels.com guest review
"Good Hotel, Good Locaiton"
Good hotel, but the bed was a bit too soft and caused a bit of discomfort the next morning.Genuine Hotels.com guest review
The actual hotel and lobby were very nice. The staff extremely friendly. The room itself, however, was a bit underwhelming. The King bed was certainly comfortable, the mini fridge well stocked, and a nice size flat screen on the wall. But the colors were drab and the size of the room was barely adequate. The bathroom fixtures were of high quality, but […] nothing really stood out making this a high priced Motel 6. A place to sleep while downtown Chicago. Also Chuck's restaurant had a limited menu, but the food was very good. Yes, just off the elevator was a glass case with a rock stars outfit and the artwork in the room was music oriented. But not sure it was worth the money. Glad we tried it, just not sure I'd go back with so many other great choices in Chicago. Read moreGenuine Hotels.com guest review
"Everything was great!"
The only thing we didn't like was having to pay for Wi-Fi. Everything was great beyond that.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the GREAT review! Although there is a minimal Wi-Fi charge for in room service we offer it complimentary for all guests in our Lobby. We hope to see you again soon! Cheers, Carly Moore
"Birthday Celebration in Chicago"
My son chose this hotel for his 16th birthday. They offered a complimentary Fender Electric guitar in the room, which he loved! We got in early and they accommodated an early check-in. Our flight was delayed and they also let us check out late. Great customer service.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago HAPPY BIRTHDAY!!! We love to celebrate all occasions with our guests and are pleased to hear that you had a great time while celebrating your sons 16th birthday! We strive to provide an authentic hotel experience that rocks, it is our passion and we are thrilled to hear when we deliver. Although we cannot guarantee early check-in we will always do our best to accommodate your needs, same goes for check out. We hope to rock out with you again! Cheers, Carly Moore
The hotel is nice. But did not give information about nightly parking prices. Probably will not stay again.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your stay. Although I certainly can understand how $60/night for valet service seems very expensive I can assure the rate is on par with other Hotels in the area. If you do decide to visit us again you can always try an online search for discounted self park garages in the area to save on paying for valet fees. Cheers, Carly Moore
Cost for room service was bit high. $5.00 per can of soda and small selection of food was unexpected at 11 PM. A Turkey Sandwich, 2 salads, 2 cans of Pepsi with delivery and Grat was $71.46. Also, free in room WiFi with basic speed should be a standard in these days and didn't expect the extra cost. Hard Rock does offer free WiFi in the lobby. Overall, […] I plan to stay at the Hard Rock Hotel on future trips to Chicago and highly recommend it to anyone visiting Chicago for business or vacation. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for the honest review of your recent stay. We are looking forward to your next visit. Cheers, Carly Moore
Only negatives: ridiculous parking rate and bar and restaurant need improvement. I would return because of cleanliness and nice room.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share your experience with us. Although I understand parking rates are expensive they are on par with other hotels in the area. You should be happy to learn that we are welcoming an authentic Jamaican Lounge to the property this summer we hope you have time to come back and check it out! Cheers, Carly Moore
"A little bummed..."
I have stayed at this location before and it was MUCH better before. The room this time was not very clean. The shower needs to be recaulked as its partially missing and what is there is dirty. There are greasy hand prints (i assume thats what it is) on the walls near the bed. We asked for decaf coffee from room service and received regular (when i […] called the front desk they got us some decaf). I attempted to get ice on several floors but the machines weren't working. I asked for assistance and was told 'they probably aren't turned on' and then the worker went on with his business. And you have to pay for wi-fi. Just a bunch of little things that made the stay less then exceptional which is what my previous experiences were. Probably wouldn't stay again :( Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your recent stay. We're so sorry to see that our space was not up to its usually high standards. I have shared this review with our Engineering and Housekeeping teams so that they can address these issues and grow from your feedback. I understand your reluctance to give us another chance but I am certain if you do we can change your mind about The Hard Rock Hotel Chicago. Cheers, Carly Moore
"Good location but noisy...."
Great location on Michigan Ave. However, the great location comes with lots of noise at night. The room was also pretty small. We would probably stay at a hotel at least a block off of Michigan Ave. if we had to do it over again.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Wow, we are so sorry to hear that noises from the city so negatively impacted your stay, we certainly expect our guest to enjoy a more restful slumber. Next time you visit make sure to check out our Sandman Sleep Menu. This rockin' amenity provides complimentary ear plugs and/our sound machines to help drown out noises from the outside and allowing our guests to keep chasing those zzzz's. Cheers, Carly Moore
the bathroom was dirty when we got in there but the rest of the room was clean.first we were put next to a very loud ice machine. then we were moved to another room away from the ice machine unfortunately when you look out the window all you see is the building air conditioning unit. the room was downtown so that was good but the room did not look anything […] like the pictures online Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago We appreciate you taking the time to offer your constructive criticism of your recent stay at the Hard Rock Hotel Chicago. We all want to be the best we possibly can, and without our guests being honest and sharing what that its, we would never be able to achieve that. I am very sorry to hear that your experience at was not our typically exceptional Rock Star Treatment. We understand your reluctance to return, but would always be happy to host you again and hopefully show you what a rockin' hotel we truly are. Cheers, Carly Moore
"A bit worn around the edges but great service"
Hotel is showing it's age a bit, at least indoors (the exterior is gorgeous) with worn curtains and some chipped tiles, etc. But overall it's nice. Room was DARK (painted dark with dark curtains) but comfortable. Linens on bed are nice, lots of comfy pillows. Towels were super scratchy. My room had a window in the bathtub. Odd.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your stay at the Hard Rock Hotel Chicago. Our hotel is housed in Chicago's historic Carbide and Carbon building and we agree that the exterior is gorgeous, especially at night when our golden tower is illuminating the Chicago skyline. Cheers, Carly Moore
"Happy at the Hard Rock Hotel - Chicago"
Great location for local attractions and tourist activities.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for your great feedback and I'm delighted you enjoyed your visit to Chicago and the Hard Rock Hotel Chicago. We are looking forward to welcoming you back in the near future. Cheers, Carly Moore
"Outstanding Chicago Stay!"
Over the top friendly! Incredible views from our hotel room! Incredible price for our two day stay. The staff went out of their way to assist us while we were there. It was our best trip to Chicago and we've been over a dozen times in the past! Would never stay anywhere else again! PERFECT locationGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Your review is so very kind and gracious that all I can say is, thank you. We look forward to welcoming you back very soon and I thank you for your future patronage of The Hard Rock Hotel Chicago! Cheers, Carly Moore
Had a room with a poor view on the 5th floor. They then upgraded us to the 32nd floor and the view was amazing. The hotel staff was excellent and very friendly. I will return again.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for staying at the Hard Rock Hotel Chicago and for taking the time to review your visit. The views of the city from our tower suites are breathtaking and we hope to share them with you again in the near future. Cheers, Carly Moore
Service staff was rude. When I called to ask whether my roommate could check out instead of me, he cut me off before I could finish my sentence with a very curt "yes". Very poor service standards compared to Asia. Please buck up.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share about your experience with us at The Hard Rock Hotel Chicago. I am sorry to hear about your negative experience while with us; the stay you described is simply not up to our high service standards and I am truly sorry that we missed your expectations, and our own. Cheers, Carly Moore
Disappointed :( we stayed in the deluxe king suite Bec was soooooo uncomfertable pillows were flat!!!! Room was VERY small & boring & HOTT!!!! Parking at hotel was way too expensive:(Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share about your recent experience with us at The Hard Rock Hotel Chicago. We pride ourselves on delivering a visit that exceeds expectations, and I am sorry that this was not the feeling that you left with. We certainly understand that $60/day for valet service seems expensive and I would like to reassure you it is on par with hotels in the downtown Chicago area. Cheers, Carly Moore
"loved hard rock"
great stay, only gripe is the cost of parkingGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for rocking out with us! Parking costs are definitely a bummer when visiting a big city but we are thrilled to hear that they did not negatively impact your stay. Cheers, Carly Moore
Fun stayGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Happy to hear you enjoyed your stay. We hope to have fun with you again in the future. Cheers, Carly Moore
"Not the best"
Good neighborhood poor service from most of the staff. AC failed to turn on and did not cool the room. The toilet clogged twice. Room was not ready until 4 p.m.. Really sad minibar and poorly stock fridge that kept the drinks luke warm with no room for personal drinksGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to review your recent stay. I'm sorry to see that you did not experience top notch. We certainly expect our guests to experience a more positive stay. We strive to provide one of a kind service and quality rooms and I'm sorry if we dropped the ball during your visit. Cheers, Carly Moore
"Good and Bad"
Great hotel except for the mattresses. Everything about the staff, location and amenities were perfect but the mattresses were awful and uncomfortable.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share your recent Hard Rock Hotel Chicago experience. I am very happy to see that you loved our staff, location and amenities but was disappointed to hear that you found our pillow top mattresses uncomfortable. We certainly hope our guests are able to rest comfortably while staying with us and for that we would like to apologize. Cheers, Carly Moore
Upon initial presentation it seemed modern, clean, and comfortable. room was spacious and hotel is centrally located. disappointment quickly took over as noticed the condition and comfort of room was definitely lacking. Bed Had noticeably worn out mattress and not very comfortable. The tv channels kept going out and volume shifted significantly between […] channels, at one point changed the channel to a much louder one and then had difficulty getting the remote to work. Biggest shock came when called the front desk as we struggled to get the thermostat to effectively cool the room. We kept turning down the temp but it kept shutting off- that's when front desk informed us that there is no air conditioning and that if we wanted to cool the room we could 'try by turning off the thermostat and opening the windows'! Bc hotel is centrally located we had no choice but to open the windows which did cool room BUT we were then faced trying to sleep with city sounds complete with frequent sirens, honking horns, yelling passsersby, and early morning construction. Not much sleep was had. Will not be staying here again and learned the lesson of reputable name does not guarantee related and appropriate amenities... Another tip- don't forget your toothpaste. I did and was provided with a sample size of my fingernail Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share about your recent experience with us at The Hard Rock Hotel Chicago. We pride ourselves on delivering and authentic hotel experience that rocks, and I am sorry that this was not the feeling that you left with. Cheers, Carly Moore
"Great first time Chicago trip!"
I recently traveled from Boston to Chicago with my boyfriend and best friend to spend St. Patrick's Day weekend in the city. I couldn't be happier with the service we received at The Hard Rock. Our flight arrived at 7:30am and they were more than happy to check us into our room early...at 8am! They were friendly and gave great recommendations on what […] to check out around the city along with weather forecasts as well. Our room was spotless every single day and we were always greeted by a friendly face each time we came back to the hotel. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for choosing the Hard Rock Hotel Chicago and for taking the time to share your comments with us. We pride ourselves on exceptional guest services and are pleased to hear that we were able to provide an early check-in and a continually spotless room. We hope to see you and your friends again! Cheers, Carly Moore
Didn't realize it was St pats weekend. Never heard so much screaming...horn honking and sirens in my life. 15 floors up...was like the window was open. Dog next door barking it's head off....got no rest. 2 nights and no sleep seriously. Couldn't wait to go home.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago We are so sorry to hear that the noises from Chicago's St. Patty's Day celebrations so negatively impacted your recent stay. The entire city celebrates the holiday with parades and even dying the Chicago river green. Our Michigan Avenue location is located in the center of all the weekends festivities but we can certainly understand how noises from the event could have hindered your experience while staying with us. With that said we do offer our guests complimentary ear plugs and noise machines to drown out the city's lively celebrations. Next time you visit us make sure to check out this authentic amenity. Cheers, Carly Moore
"I expected a lot more..."
The air conditioning didn't work, the window was stuck closed- a man from maintence had to come to open it, the mini bar wasn't stocked or on. I expected a lot more.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Please accept my sincere apologies for the problems you incurred during your recent stay. This is not typical of our hotel and I can assure you that we have taken steps to see that this situation does not recur. Again, I am sorry we failed to meet your expectations and I hope you will one day give us a chance to regain your confidence in our service and facility. I am sure you will find your past experience to be the exception. Cheers, Carly Moore
Great Stay. Treated well, great location.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for your wonderful comments which I have shared with our entire team. We hope to welcome you back in the near future. Cheers, Carly Moore
"Big Ten Tourney stay"
Convenient location, clean rooms, and got early check-in and room upgrade. Would definitely stay again.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for staying with us. We love college basketball and happy to hear that you enjoyed your stay while you were in town for the tournament at the United Center. The Badgers have been impressive in the big dance and we hope to see them win again next Saturday. We look forward to welcoming you back in 2019 when the tourney makes its way back to Chicago. Cheers, Carly Moore
"Hard Rock Rocks with few exceptions"
Terrific room; hotel on Michigan Avenue is noisy. The elevators are noisy and the rooms have thin walls; you can hear others' showers and slamming doors.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for taking the time to share your experience with the Hotels.com community. We are glad to hear you enjoyed your trip despite the noise from city life. Next time you visit make sure to check out our Sandman Sleep Menu. This authentic amenity provides complimentary earplugs so our guests can rest more comfortably. Cheers, Carly Moore
"Would DEF stay there again!"
We were upgraded at the desk for no additional charge! the conceirge and bell hops and front desk staff--all the staff--were extremely helpful and kind.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Wow thank you for the excellent review. We are strive to provide exceptional guest service and are thrilled to hear that you found our staff friendly and helpful! We can't wait to rock out with you again. Cheers, Carly Moore
Swanky! By far my favorite hotel in Chicago! Quick check in. Fast elevator. Cool music themed floors. Love the deco in hallways and rooms. Nice size room with 2 queens and mini fridge. Hotel resturant, Chucks, was fabulous! Unique food and cool deco. Background dinner music was cool. Within minutes from everywhere. Location is great! Will stay there […] again and again. Read moreGenuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for your feedback. We are very proud to host Kerry Simon's only restaurant in Chicago, Chuck's: a Kerry Simon Kitchen. I'm very happy to see that you have found your hotel in Chicago. We are looking forward to welcoming you back again, and again, and again... Cheers, Carly Moore
"3 Day Getaway"
Great location, spacious room, comfortable bed. Some of the television channels didn't work properly which was kind of a downer. Overall excellent stay if you want to be near the action and a short walk to the subway.Genuine Hotels.com guest review
Response by Hard Rock Hotel Chicago Thank you for staying with us and for taking the time to share your feedback. We are pleased to hear that you enjoyed our central location and rockin' accommodations. I would like to apologize for the malfunctioning TV. Next time please let us know and we will be happy to investigate the issue or move you to a different room. We hope to see you again soon! Cheers, Carly Moore
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