All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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230 North Michigan Avenue, Chicago, IL, 60601, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 1,985 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Food
    Delicious food
  • Cleanliness
    Clean
  • WiFi
    Bad internet service
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5.0 / 5Outstanding
"Birthday"
Awesome!!
Genuine Hotels.com guest review
1 night trip Jan 30, 2016
Al
US
5.0 / 5Outstanding
Great anniversary getaway!! :)
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2016
A Traveler
US
2.0 / 5Fair
"disappointed.."
The room was not fully cleaned and their was no room service information, the bedding was only sheets?? no alarm clock.. just not what I was expecting.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2016
Candace
US
5.0 / 5Outstanding
"Hard rock Chicago"
It was great place to stay people were very friendly. It was difficult to get to other than that it was great!
Genuine Hotels.com guest review
1 night romance trip Jan 29, 2016
Blake
US
5.0 / 5Outstanding
"Great night"
My stay was excellent, great concierge. Everyone was very nice down to the room service, check in as well as housekeeping I would recommend this deal to others.
Genuine Hotels.com guest review
1 night trip Jan 23, 2016
Margaret
US
4.0 / 5Excellent
It would be great if there was a mini fridge or an available ice maker.
Genuine Hotels.com guest review
2 night family trip Jan 22, 2016
David
US
4.0 / 5Excellent
"Above average"
Clean and friendly....no issues
Genuine Hotels.com guest review
1 night business trip Jan 17, 2016
Sean R.
US
1.0 / 5Poor
"Worst Service EVER!!!"
Worst customer service experience ever! The front desk were rude the server at Jamaican lounge made us wait 25 minutes for a drink then handed us check without us even asking. Other bar kept there back to us while they knew very well we were there! Only ppl who were nice was the valet because they seen the vehicle I drive!!! I will never ever have anything to do with hard rock hotel or restaurant they were the worst better to stay at motel 6 or a shelter for the homeless than there!!!
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2016
daniel
US
4.0 / 5Excellent
"Hard Rock in Chicago"
Nice, no issues except the hotel charge of $65 a night to park your car is nuts.
Genuine Hotels.com guest review
1 night business trip Jan 11, 2016
A Traveler
US
2.0 / 5Fair
"Disappointed"
Stains on the bed. Loud music at 3am. No wifi in room.
Genuine Hotels.com guest review
2 night business trip Jan 8, 2016
Ryan
US
4.0 / 5Excellent
"So so"
First the good: the rooms were clean and comfortable and the location is great. The disappointing: From the outside, it is obvious that this is an Art Deco building; from the inside, there is no evidence of that. The weird: The snacks and drinks in the room are on pressure-sensitive supports. If you move it, you bought it.
Genuine Hotels.com guest review
3 night trip Jan 5, 2016
James
US
1.0 / 5Poor
"terrible"
I was trying to refrain from writing this review because I have loved almost every stay I have booked with hotels.com but this time was miserable. The check in was terribly long and filled with issues from lost confirmations to malfunctioning credit card machine. Then we had to deal with terribly behaved frats and sororities through out the hotel. FINALLY we get to our room and there is unchanged garbage, missing mini bar items, and the real kicker! A GIANT URINE STAIN ON THE UNCHANGED BED SHEETS, and you would think they would send someone imminently to change them for us.. nope took an hour. after the first hour at this hotel our night was a disaster . the rest of our night was fine but nothing will compare to the start of it.
Genuine Hotels.com guest review
1 night trip with friends Jan 2, 2016
A Traveler
US
4.0 / 5Excellent
"Good place, great price."
The hotel is very nice for the price. Very friendly and helpful staff. Only negatives are that they charge for WiFi (a lot) and that some of furnishings/finishes are a little worn.
Genuine Hotels.com guest review
1 night trip Jan 2, 2016
Alan
US
4.0 / 5Excellent
"Great Hotel with a terrible problem"
We enjoyed the hip design and finishes in the hotel. It was great to be centrally located to so many cultural and fun places to eat. The staff was friendly and helpful especially the engineers who helped us with the television. My only substantive complaint is the HORRIBLE air freshener pumped into the lobby and hallways. DISGUSTING and ubiquitous. It was like being smothered by my Aunt Mary and her cheap perfume every time we walked into the lobby and hallway. Honestly, I probably won't stay there again because of it.
Genuine Hotels.com guest review
4 night romance trip Jan 1, 2016
Patrick
US
1.0 / 5Poor
we were placed in the room next to the stairs and one of the elevators broke down. Have you considered carpets on the stairs? Have you considered sound proofing your rooms? Not worth the $ we paid.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2015
Antonia
US
4.0 / 5Excellent
Very nice. Never used any services. Hallways are a bit dim. Overall, I would recommend it!
Genuine Hotels.com guest review
1 night business trip Jan 2, 2016
Michael
US
5.0 / 5Outstanding
"Stay here!"
Staff was very welcoming from the minute we pulled up. Our suite had exceptional views of the city. The very close proximity Millenial Park and more were great!
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2015
Craig
US
5.0 / 5Outstanding
"Great hotel"
Great vibe, rock n roll every where, loved it
Genuine Hotels.com guest review
1 night business trip Dec 27, 2015
Tonya
US
5.0 / 5Outstanding
"Annual Christmas get away"
The location of this hotel is great. Even though it rained/snow mix, we had a awesome time. We had dinner at Ruth Chris', pizza at Due and walked Michigan Ave.
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2015
A Traveler
US
4.0 / 5Excellent
The Valet serves was slow at night. called ahead of time and showed up at the suggested 15 minutes but keys were still at the desk waited another 20 minutes for car had to rush for appointment.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2015
A Traveler
US
4.0 / 5Excellent
"Friendly Staff, Average Housekeeping"
Decided to do a Christmas solo getaway after hosting family for Thanksgiving. Booked a room, had a good view, nice bedding. Staff was very helpful and friendly. Regarding housekeeping, the initial condition of the room was average. A little more attention could have been paid to the shower and there was some sticky stuff on one of the nightstand tops. I don't see myself paying full price for this 4 star hotel-- was most impressed that it was a landmark building. I would go there again, though.
Genuine Hotels.com guest review
3 night trip Dec 24, 2015
Aaron
US
1.0 / 5Poor
"Loud, pet friendly hotel"
Bed was very uncomfortable. Room needed maintenance work. Pet friendly equals dogs barking and the staff not addressing the issue. The shower stall had no door so water poured onto the floor. Overall, not impressed. Just because it's Hard Rock doesn't mean they can slack off.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
Jen
US
5.0 / 5Outstanding
"Great Hotel!"
Fabulous room with city views, close to all, it was great. No complaints
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Breathtaking view......"
Surprised my husband with staying at your hotel, he LOVED it
Genuine Hotels.com guest review
1 night romance trip Dec 16, 2015
Amy
US
5.0 / 5Outstanding
"Nothing better in a hotel than MUSIC everywhere!"
Great hotel in a great area. Short walking distance from everything. Recommend Giordiano's pizza right down the block!
Genuine Hotels.com guest review
3 night trip Nov 12, 2015
A Traveler
US
3.0 / 5Good
"Decent"
Decent hotel for the price. Walls seem paper thin, heard everything the people next to us were saying which was kind of annoying. It seems like the Hard Rock does not do "complementary" anything. Everything has a surcharge to it which was very disappointing. I guess the good thing is we didn't spend much time in the hotel with all the sightseeing and shops all around. If we did have to spend more time in the hotel, I'd probably rate it lower to be honest.
Genuine Hotels.com guest review
3 night romance trip Dec 11, 2015
Tom
US
5.0 / 5Outstanding
We stayed when the weather was hot in Chicago in December, and we could not change the A/C to cool. Other than that, it was a great place to stay.
Genuine Hotels.com guest review
3 night romance trip Dec 10, 2015
Wesley
US
3.0 / 5Good
"Room very noisy"
We only stayed for a night, so we can't say much. The room is comfortable, with two kind size beds. The bathroom is also nice. The problem was the noise, we could hear everything that was going on on the hall - people talking, walking in their rooms.. We could hear a lot from the street too, and our room was in the 10th floor.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
A Traveler
US
5.0 / 5Outstanding
Loved it will be back again
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Nate
US
2.0 / 5Fair
"Don't let the pictures fool you"
The only thing we liked was the lobby and the staff. The room was in bad shape. The nightstand was broken, and there was duct tape holding the carpet down in the bathroom doorway. The bathroom made loud noises when the water was. We were very dissatisfied with the room.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Christopher
US
3.0 / 5Good
"Not my 1st option"
Batender and waiters not very friendly. Lack of interest and very poor service. Local and long distance calls is a ripoff!
Genuine Hotels.com guest review
2 night business trip Dec 9, 2015
Jose Carlos
US
4.0 / 5Excellent
"Good place to stay!"
It was nice and safe. The location was great and this hotel has a good restaurant called Chucks. The hotel staff were excellent especially the check in staff and the concierge! However, to me a lot of expensive hotels could really use some cosmetic upgrades. It's the little things like a metal stain on a mirror or cracked tiles, other than that this hotel is safe, clean and a nice place to stay.
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2015
DeVona Smith
US
3.0 / 5Good
"Missed the mark by noisy pipes"
A couple things went wrong with stay; the most annoying was that the pipes started to bang in the heat return at 6am. This was the first time my husband and I had been away for so long and I was woken up by the loud banging that lasted almost a minute. The computer light next to the bed was on all night. I finally thought to cover it with a dark sweater. The water was "warm" and couldn't get hot and with the spacious tub shower, I was freezing. And finally, would take 3 times to completely flush the toilet. Not what I was expecting for $300.
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
A Traveler
US
5.0 / 5Outstanding
Everything was great especially the staff! They were extremely nice and helpful!
Genuine Hotels.com guest review
2 night romance trip Nov 27, 2015
Evan
US
3.0 / 5Good
The a/c is not working and it was extremely warm in our room
Genuine Hotels.com guest review
1 night family trip Nov 26, 2015
Anna
US
5.0 / 5Outstanding
"Hard Rock a Winner"
Great Stay, Loved Room, Location
Genuine Hotels.com guest review
3 night trip Nov 20, 2015
Wayne
US
5.0 / 5Outstanding
"Fun time"
Great location!
Genuine Hotels.com guest review
1 night trip with friends Nov 21, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
Good location. Hotel room had lots of space. Large bathroom.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2015
Mekeba
US
1.0 / 5Poor
The rooms were horrifically dirty- the shower was disgusting. They sent housekeeping and she said "i can't clean that"
Genuine Hotels.com guest review
3 night business trip Nov 10, 2015
Matthieu
US
4.0 / 5Excellent
"Disappointed"
For the price, the bathroom needed to be totally redone. Shower was a mess and shower was worse than a one star hotel! Sink leaked, toilet ran and pipes leaked. They did fix the toilet.
Genuine Hotels.com guest review
2 night trip Nov 13, 2015
Larry
US
5.0 / 5Outstanding
"Awesome!!!"
I had a wonderful time. The bed was amazing, it was like sleeping on a cloud.
Genuine Hotels.com guest review
1 night trip Nov 13, 2015
shanta
US
4.0 / 5Excellent
"Comfortable, good location"
Good locación
Genuine Hotels.com guest review
1 night business trip Nov 16, 2015
Daniel
US
5.0 / 5Outstanding
"Great Hotel"
Perfect location in the city and a very comfortable stay! We will be back.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2015
Kimberly
US
4.0 / 5Excellent
"First time stay in Chicago"
A quick weekend getaway. Great Hotel with professional staff and valet parking. Safe neighborhood. Close to everything on my to-do list.
Genuine Hotels.com guest review
1 night trip Nov 7, 2015
A Traveler
US
1.0 / 5Poor
"Shame on The Hard Rock and Shame on Hotels.com"
The Room Itself -SMALL ROOM!!! San Francisco Small! -cabinets (what little there were) are old. Doors don't even close easily. -fridge in the room(consumes 1/3 of your cabinet space) is only for items they want you to buy. -Overall, I felt like all the furniture was old and wore out -TV system was aweful. No "Guide" to scroll through. -No Free Wifi! WHAT?!!? I just paid $600 for 2 nights' stay, and they can't even throw in a Wifi code??!!? -Coffee machine in the room but no sugar or creamer. For that you have to call down and have room service bring you something. I was charged $18 for 3 cups of creamer! Lobby and Parking: -$65 per night to valet the car. I watched them take my car and park it in the $18 per night lot a few doors down. -Lobby Staff is a joke. Gave up on waiting for the bell hop to come to my room when it was time to check out. I lugged my cases down on my own. Extra Charges -$150 mysteriously charged to my Visa card. The receipt you get under your door doesn't spell out these additional charges. Just a note at the bottom saying something like, "you're good to go. If you don't need us for anything at the front desk, you're free to leave without stopping on your way out." Wonderful.
Genuine Hotels.com guest review
2 night romance trip Nov 5, 2015
david
US
5.0 / 5Outstanding
"Nice hotel in the loop"
Overall a great experience. Hotel staff is very helpful and friendly. Housekeeping is top notch. Always asking when we were leaving and if we needed anything. Only complaint is that the heating/air in the hotel is difficult to regulate. Was sweltering in my room. Called to get a fan and they said to open the window. Also no free wi-fi! Cost $40 for 3 days!
Genuine Expedia guest review
Other trip Oct 31, 2015
lena
US
5.0 / 5Outstanding
Not a fan of the "touch the chips you'll be charged" location.
Genuine Hotels.com guest review
1 night romance trip Oct 24, 2015
Ami
US
5.0 / 5Outstanding
"Perfect location, fun adventure"
My husband and I stayed here for our anniversary, rather unexpectedly, and we had a blast. I would not have ever thought to book at the Hard Rock Hotel, as I usually for so subtler atmospheres, but I'm so glad we did! I do wish I'd taken the name of the man at the front desk who helped us so I could thank him - he was fantastic and made our anniversary into more of an adventure with a room upgrade and tips on the Picks program. Room was fun, unexpected, with candelabras and such, and somehow, it felt like a place an actual rock star would stay.
Genuine Expedia guest review
Other trip Oct 29, 2015
2 years
US
3.0 / 5Good
"Todo much noise"
Too much noise when You are resting in your room.
Genuine Expedia guest review
Other trip Oct 25, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Chicago Hotel"
Everything about the hotel was good. Nothing was great, but overall good for the price.
Genuine Expedia guest review
Response by Hard Rock Hotel Chicago
Thanks for reviewing us, George, we appreciate you taking the time out to share! How about renting a free Fender guitar for your stay? That is pretty great. Or 30+ floors with authentic memorabilia from artists such as Prince, Tina Turner, Cheap Trick, The Beatles and more? Also pretty great! Truly though, we hope we get the chance to have you back sometime soon to turn that good into great!
Other trip Oct 22, 2015
George
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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