"Great Hotel but TOO NOISY"
We loved the Hotel location, the building, the room, the service, the staff (specially our Housekeeper), Francisca went above and beyond of her duties. She was prompt and efficient, she really made us feel at home. I hope she is given the recognition she deserves for such an outstanding work performance. I would love to give you 5 stars but the outside […] noise kept us awake and restless. Read moreGenuine Expedia guest review
"Ex. Hotel/centrally located/friendly staff"
The staff was friendly and knowledgable . The Concierge gave us wrong directions for a restaurant called Lou Maginados, she had us going down the wrong street so we had to ask someone who have us the right dir. We had to back track quite a ways and the Cocierge had written it down for us so it was definitely get mistake. And it was hard to reach room […] service and they took a long time once we did reach them to bring our order. Other than those two problems the hotel was e cellant . Read moreGenuine Expedia guest review
"Good room but not for the price"
Good room ,good People , high priceGenuine Hotels.com guest review
"close to downtown"
I did not like the 60 dollar fee to park the car; it was not mentioned anywhere in the reservation packageGenuine Hotels.com guest review
"BEST SERVICE EVER!"
We were so happy with our stay! The staff was great and the décor rocked! Fell in love with the workout room - the whole family worked out! Staying again for sure!Genuine Hotels.com guest review
First of all, the staff was amazing. We arrived earlier than planned and the staff accommodated our early arrival with an unexpected upgrade to a room overlooking Michigan Ave. My son wanted to try out one of the many guitars and the staff came to the room with the gear, helped him set it up and let him rock out. He thought that was the coolest thing […] ever. The next morning, we were off to do some sightseeing and the front desk helped up put a plan together to make the most of our day. Truly remarkable service and I will stay at the Hard Rock in Chicago again. Read moreGenuine Hotels.com guest review
I thought it would be fun to stay at the Hard Rock, it was not. The music was obnoxious. The bed was not clean-oil stains, weird beige crumb-like things all over the bed, and the bed was not comfortable. Moreover, breakfast was terrible. There was mold on my fruit. The billed my coffee as liquor (which is problemematic since, I am expensing the purchase […] to work). Our phone in the room wasnt working. Read moreGenuine Expedia guest review
"Nice hotel but room very noisy"
Room was nice, staff very helpful, the only problem was the location of the room. Next to an ice machine, to the service door. so very noisy. difficult to sleepGenuine Expedia guest review
"Great location on Michigan Ave"
Wanted to have a good location for walking to various Chicago sites and the Hard Rock Hotel was an excellent choice. Since I was booking two rooms, one for myself and one for my son/daughter-in-law I thought this would be the right fit. Better than we expected!! Excellent choice and will stay here again!Genuine Expedia guest review
"close to center of town"
The hotel had a very dark decorating scheme, not very attractive or pleasing.Genuine Expedia guest review
"Fun and Peeerfect"
My 15 yr old daughter and I enjoyed our room. The view of downtown Chicago was awesome. Beautiful, fun, comfortable roomGenuine Expedia guest review
Stayed at the Hard Rock ,downtown Chicago, early August. Nice staff..showed us how to work the thermostat. Hallway, kind of dark....mildly dripping faucet in the bathroom. Cool tv.Genuine Expedia guest review
Absolutely no complaints. Great view. Great room. Awesome building. Incredibly nice employees. Perfect location. Couldn't have asked for a better hotel.Genuine Expedia guest review
Very clean room; helpful staff--kept missing the concierge, though. Within walking distant of great restaurants & entertainment. We were on the 10th floor and we could really hear the city sounds. Not too bad, if you closed the heavy curtains to block out the sounds @ night. Neat decor all around the hotel--iconic pop/rock photos, stories, etc. Lounging […] chair in room was very hip, but not very comfortable to sit in unfortunately. : ( Optional newspaper delivery in a.m. Excellent location!! Read moreGenuine Expedia guest review
Staff was very accommodating, location was perfect. Blocks from theaters, 2 blocks from Millennium Park, and a short walk to the Magnificent Mile!Genuine Hotels.com guest review
"Tried it, won't go back."
General service was good but there were too many things wrong with the room: air conditioning didn't work, faucet in bathroom was loose, phone next to bed didn't work, lamp on left side of bed didn't work...Genuine Hotels.com guest review
"Fun place to stay in Chicago"
The hotel was in a great location to walk to museums and Millennium Park. I loved the rock n' roll vibe and the staff was very accommodating. I would stay here again.Genuine Hotels.com guest review
I will not go backGenuine Hotels.com guest review
"Great place to stay."
The room was clean and the staff very helpful. Would definitely stay again! Only downfall was that valet parking drop off is on a busy street and we had to circle the area for almost 30 minutes before a place opened up for us to pull over.Genuine Hotels.com guest review
"Overpriced, not as advertised in pictures."
We stayed in one of the suites. Not worth the price. Rooms not as advertised. Doesn't look like it does in the pictures. Musty smell. Beds not comfortable, older, beat up furniture.Genuine Expedia guest review
Elevators were slow. Weight room was marginal. No hot tubs. View was not worth what they charged. toilet clogged twice.Genuine Expedia guest review
"The Best Hotel by far !!"
I knew it was the building from GhostBusters !! It was awesome, the personnel was very polite and professional. The hotel was clean, as well as my room. l even checked behind the toilet. I stayed on CheapTricks floor, I love the modern design. I think Hard Rock Hotel has something for everybody !Genuine Hotels.com guest review
I WAS NOT HAPPY that the room said it would hold 4 people, it didn't, there wasn't a place for two kids to sleep, no pull out. $60 dollars a night for parking, no internet, and close to a storage room for maintenance and cleaning services, they were up there all night opening and closing the doors. NO SLEEP, WORST VACATION EVER!!!!!!Genuine Hotels.com guest review
"Nice hotel, nice employees..."
Employees are really nice. Overlook of hotel was nice as well. Close to shops and close to the boat tours. Only a few blocks from Navy Pier. A few things I didn't like was 1. room was very stuffy 2. everything was expensive ($8 for a bottle of water) 3. Valet parking was not $50 but $60.Genuine Hotels.com guest review
"Only a name!"
Pretty good location but the only thing you get here is the name!! Room had an AC that was broke, tiles were loose on the tiny bathroom and the bed really wasn't comfortable at all! The Hyatt one block away is so much nicer and we ended up switching after 2 nights! Hard rock had motion sensors on items they put in the room.... Ridiculous! Won't be going […] back! Chicago has too many nice hotels! Read moreGenuine Expedia guest review
Was every thing expected. Great time was hadGenuine Hotels.com guest review
"Old school rock!"
Unfortunately , my husband and I only get away from kids on special occasions and this turned out to be not so special! The shower leaked everywhere, the room was split level and tv faced a pleather uncomfortable couch. We like to watch tv in bed and this wasn't even an option. We did go out late but not drunk or anything, but no one wants to be woken […] up at 7 am with floor hammering above -boo! Bar was outdated but waitress friendly, room service on time and decent. Waiter for room service was great and considerate! Read moreGenuine Expedia guest review
Our only complaint was there was no ice machine on our floor.Genuine Hotels.com guest review
"Best hotel in Chicago!"
This was my fourth time staying at the Hard Rock Chicago and it is still hands down the best hotel in Chicago. Perfect location, amazing rooms, and friendly and helpful staff! We will definetly be back to this hotel soon!Genuine Hotels.com guest review
"Great spot for all sorts of people"
It has a perfect location, reasonable prices, and the rooms are sophisticated in their design and comfortable as well. The concierge was particularly helpful in surprising my wife with a bottle of bubbly waiting for us on ice when we checked into the room to celebrate our anniversary.Genuine Hotels.com guest review
LOVE the Hard Rock. Great location you can walk to everything. Right downtown. Awesome decor great hotelGenuine Hotels.com guest review
Need internet for roomGenuine Hotels.com guest review
this was my first time at this hotel and I can tell you I will book it again. The rooms were good size, staff was so pleasant and the overall vibe was great. Location was central to anything you needed - food, river, etc.Genuine Hotels.com guest review
"Chicago hotel just off river"
big rooms, comfortable bed, incredibly convenient location... did the one step upgrade option to room with view... incredible corner view of Michigan Ave northGenuine Expedia guest review
"The Hard Rock Rocks!"
The hard rock Rocks! Great hotel Beautiful building Close to everythingGenuine Expedia guest review
"in the middle of the action"
I had a great stay, Easy to get to everything I wanted to see. Worth the price!Genuine Hotels.com guest review
bathroom was dirty
Genuine Hotels.com guest review
Very happy with the value for the price and the location was great. My room was hot when I checked in and then the next day when I came back in after maid service, the AC was off and room was hot again. But it cools down pretty quickly.Genuine Hotels.com guest review
"Great downtown location!"
We spent 2 nights at the Hard Rock Hotel while in Chicago to see 2 concerts. We enjoyed the location, as it is close to Millennium Park and within walking distance of Navy Pier. The staff was very helpful and the dining options in the area were pretty good. Late night dining was kind of limited, but the front desk helped with ideas! We will definitely […] stay here again! Read moreGenuine Hotels.com guest review
The beds were very comfortable!Genuine Hotels.com guest review
Loved it! Perfect weather too for the bluesfest. Chucks bartenders were a lot of fun. Reception was friendly in a genuine way.Genuine Expedia guest review
"Great location, but..."
This hotel is centrally located and within easy walking distance to everything on the Magnificent Mile. Because it's just across the river, you don't have to fight for taxis like some of the other hotels. I have two major complaints. First, the a/c in our room was mediocre, at best. Fortunately, May in Chicago is bearable...July would have been impossible. […] Second, and more infuriating, was the shower. Ice cold. Every time. The shower is an open concept with no door, which would be fine if the water wasn't freezing. We tried showers in the morning, evening, and even mid-afternoon. Maybe they keep the a/c mediocre so you won't mind a cold shower, but it was pretty miserable. Read moreGenuine Expedia guest review
My ONLY complaint about this hotel is that it's dark. And I get that that's supposed to be part of the "rockstar" feel, but you should at least have the option to turn on some bright lights. The room is very spacious for the price, I normally stay at the W in the Financial District which is more money but the room is half as big, so I was pretty happy […] there. Mattress is comfortable, everything seems to be clean. The only other issue is something that the hotel has NO control of and that's that right next door there's a lot of construction going on, but like I said, can't hold hard rock accountable for that. All around good experience. Read moreGenuine Expedia guest review
"Decent hotel with great downtown location"
A great place top stay if you are planning to see what downtown Chicago had to offer. Please note, the Hard Rock Cafe is not in the same building as the hotel, but close by. The staff was great and we enjoyed our stay.Genuine Expedia guest review
"Great staff, excellent location"
I had several problems not caused by the hotel and the staff could not have been kinder or more helpful.Genuine Expedia guest review
"Fine for a business stay"
Totally fine room. Bit annoyed about paying $50 for parking and $19 for wifiGenuine Hotels.com guest review
"awesome building, comfy stay"
This was a great hotel with a nice view and excellent staff. The building is historic and well-situated, no complaints at all and would definitely recommend this hotel to friends.Genuine Expedia guest review
The location is perfect & the staff are very helpful. We stayed along with a group of friends & were disappointed on how small our room was compared to the others. Also, one of them had a bath tub in their bathroom, which we did not. Our shower had mold in the grout. Also, our friends had a glass cups for water etc in their rooms, but we did not. Our […] air conditioning was broke in ours & the windows are not easy to get open. Also, please be aware that if you touch or move anything from their stock including the refridgerator, you will be charged. I think they should have a different system for the refridgerator. I moved their water to put my own beverage in & was charged. I did not drink any of their stock. However, summing it up, the beds were very comfortable & you can't beat the location! Read moreGenuine Hotels.com guest review
"Perfect to explore Chicago"
Great location and very nice staff. Rooms clean and comfortable. Hotel perfect for exploring Chicago downtown. All you need is great walking sneakers! I will come back!! I had left something behind in the room and thought it was lost. Staff found my item and sent it my home. Great service!Genuine Expedia guest review
"There are better hotels in Chicago for the price"
After having stayed at numerous Hard Rock Hotels, this was a sad experience. We had a suite, but it was worn, not particularly clean, and really not a good value. Curtains were hanging off ceiling hooks, bureaus chipped and dirty from last customers, carpets unclean, etc. On the positive side, the view from our corner suite was awesome. However, we […] would not stay at the Hard Rock in Chicago again, nor would we recommend it. Read moreGenuine Expedia guest review
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