Not only does this hotel have a great vibe, it has an extraordinary staff, comfortable rooms and nice views of Michigan Ave. and Millennium Park. I'd highly recommend it.Genuine Expedia guest review
"Great hotel- close to everything!"
Friendliest staff I've ever encountered. Great beds with wonderful pillows! The only thing we encountered was the heat didn't work in bathroom, there was a window in shower and it was freezing outside. We didn't complain - just made it through.Genuine Expedia guest review
The shower needs more pressure besides that it was a great time!!Genuine Hotels.com guest review
I got a really good deal to spend Xmas in that hotel, really cheap! So I got a great money-quality relation. The location is the best in Chicago, and what I really valued is the infrastructure of the building: not only it is a historic building in Chicago, but the rooms are so quiet! It's ideal to have a good sleep, even though the room has a huge TV […] with great acustic device. The only negative aspect I found, is that I expected a little bit of more rock n roll inside the room. Read moreGenuine Expedia guest review
"Late for entertainment but accommodations were mad"
Great service the day after the hotel ran out of hot water. I was late for my entertainment due to no hot water and I told the front desk this and they made some accommodations for me, I really appreciated that. Great location on the Mag Mile, everything is a few min cab ride away. Starbucks is very very close within walking distance. Great stay, will […] select this hotel in the future. Read moreGenuine Hotels.com guest review
Very disappointed. The bathroom had mildew all between the cracks of the tiles and the showers were extremely cold. Not sure if I would stay there again.Genuine Expedia guest review
Door of room 1307 looked kicked in! I wasn't sure that it was secure, but seemed ok. That also concerned me, not knowing if the staff knew of it, and if they did, why it was booked in that condition. It was a nice $60 room, for over $160! No wireless available to our iPads, yet I was mistakingly charged three times at close to $20 each time when we […] attempted to connect. The staff girl at the desk was very polite and corrected that mistake. I would not recommend paying the high price at this hotel, there are many in the area that offer free amenities, that are costly at "The Hardrock Hotel", Chicago. Read moreGenuine Expedia guest review
"Downtown on Michigan Ave"
Everything was great!! The only complaint I have is that the staff, even though they are all very nice, are not always on top of things. You could be put on hold on the phone or being told they would get back to you about something and they either forget to do that or there is a a big delay. Besides this issue we had a great time at the hotel!!Genuine Expedia guest review
Great location!!Genuine Hotels.com guest review
"The worst hotel in my life"
I don't recommend this hotel. It's my worst memory... If you stay this hotel, you have to pay wifi per day and per device, and hotel staff will come your room to fix your toilet bowl. In addition, you have to take a shower before 10pm because they don't offer warm water at 10pm ~ 5am even though it's a hotel :(Genuine Hotels.com guest review
Friendly staff great views from my room #2106 will stay here againGenuine Expedia guest review
"Great hotel, great location!"
I loved that it wasn't overly themed- I stayed here because I got a great deal, not because I'm particularly interested in the Hard Rock brand. The room was incredibly comfortable, had a nice view, and was a great size for a city hotel- definitely spacious enough for two people.Genuine Expedia guest review
Will definitely stay againGenuine Expedia guest review
"Always a great time and great staff"
Stay here every trip ! Fun bar and lobby is a great place for star gazing !Genuine Hotels.com guest review
"ALL GOOD BUT NO HOT WATER"
I recently stayed 2 nights here and while the room was great and the view and especially the location, there was NO hot water for showers on the morning we were leaving. We called the front desk who never had anyone follow up with us. It is unacceptable that a hotel this size would run out of hot water, especially on a cold Chicago morning! I noticed […] that the water never was really all that hot but didn't think much of it as we were busy shopping and not in the room, but when it comes to shower time, you want hot water! I have emailed the hotel manager with no response after almost 2 weeks. Needless to say we probably won't stay here again but will choose another hotel. Other than the water issue, the room was fine, except that they had these trays in the fridge and on the table that were motion sensitive and if anything was picked up even to look at, you would be charged. This would be problematic for people who have children. I wanted to leave a note that said "Really? you are that hard up for money that you will charge to even pick up something to look at it?" Another reason I would encourage people to stay away. Read moreGenuine Hotels.com guest review
We stayed at ANOTHER 4 STAR HOTEL THE EVENING BEFORE AND BY FAR NO COMPARISON. HARDROCK WAS AMATUER TO SAY THE LEAST. WE SHOULD HAVE BEEN COMPED A NIGHT FOR THE INCONVENIENCES.Genuine Hotels.com guest review
"Nice horror close to the downtown"
The hotel was really clean. The bathrooms were nice and clean too. The only problem was the water was not hot at all. The water was luke warm at best.Genuine Expedia guest review
Location was great...right on Chicago river...beautiful architecture and old details in lobby. Gym was one of largest I've seen in a hotel. Rooms very modern. Wouldn't recommend the massage services however they did give us 9pm appt. never received in room refrigerator I requested on reservation. Parking was a nightmare but that seemed typical for all […] of Chicago. The late night menu available from cafe was so limited my husband couldn't find anything to eat. However....we live in Las Vegas so our expectations are pretty high. Read moreGenuine Hotels.com guest review
"Would definitely stay again!!!"
Great clean updated room. Bar had good drinks and live music. Staff very helpful. Great location to be able to walk to where you want to go: food, arts/museum district, train, etc.Genuine Hotels.com guest review
Great breakfast downstairs, super friendly staffGenuine Expedia guest review
"Great Place Great Value"
A group of us stayed here and had a great time. I stayed in one of the suites and the others had the conventional rooms. The rates I think are great for the location and what you get. The bars down stairs are clean and good. The hot water seemed to be a little bit of a problem for most of us on the busy days. My room as being a suite was nice, a little […] worn. Others rooms that I saw looked well kept and nice. Read moreGenuine Hotels.com guest review
"Close to areas of interest"
Stay was good except that in the morning the water was BARELY lukewarm for showers and such. On arrival room smelled like coffee and we found empty Kuerig container on floor. Room was also quite warm for sleeping comfort and thermostat wouldn't allow us to turn it down.Genuine Hotels.com guest review
Friendly staff and roomy, comfortable and updated room. However, I have two complaints. First, $13.50 per day for wifi? I've traveled internationally and to NYC recently and all hotels offered free wifi. Get with the times. Second, we didn't have hot water for a shower in the morning. It was luke warm. I consider these two things deal breakers and I […] won't consider staying at this hotel again. Read moreGenuine Hotels.com guest review
"Hard Rock Hotel"
Great view, very nice hotel with a perfect location. Most of the fun thing to do or places to go in downtown Chicago are in walking distance. I will returnGenuine Hotels.com guest review
"35th Floor S. Michigan Ave"
The room was perfect, comfortable plush bed, reading chair next to window looking over S. Michigan Ave with view of ice skaters and Art Institute in the distance. Couldn't have had a better experience staff was very friendly and made it a pleasure to stay at The Hard Rock Hotel Chicago =).Genuine Expedia guest review
"Great central location and awesome staff!"
The hotel is located on Michigan Avenue and close to State Street shopping. We were there for the Thanksgiving holiday and were able to walk over to the parade and enjoy Black Friday shopping. Easy access to our car and wonderful valet staff!Genuine Expedia guest review
"Great location but that is all, won't go back."
Right in the heart of Michigan Ave, what a great location. Disappointed in a few things. The mini refrigerator didn't work and there were no bottles of water to drink. The walls were thin and I could hear the neighbor and their crying children. Most disappointed on my last day when I didn't have hot water. I called down to the desk and was told they […] would call the "engineer" and didn't offer follow up. I responded "so you will call me back?" The reluctant front desk said they would, but I never received a phone call. Thus I took a cold shower as I had a plane to catch. Won't go back. Read moreGenuine Expedia guest review
"Great room. A few tweaks would make it perfect."
Was treated very well by the staff during my stay. LOVED my room - lots of natural light with a great view of Michigan Ave. Just two things that would make this place perfect: a fridge in the room would have been ideal. Also the walls are thinner than I would have expected. A crying baby (along with its agitated parents) in the next room was pretty […] loud. But all in all, a great place to stay Read moreGenuine Hotels.com guest review
"Watch out for mini bar charges!"
Be cautious of the "mini bar" service that sits on the desk and is motion activated. We didn't touch it but had charges for a bottle of wine, pringles, and pretzels on our bill the last day. We called and had them removed. However, when the hotel charged our credit card after check out they again added an additional $36 in mini bar charges we did not […] incur. We had to call again to have the charges removed. They said it would be 4-5 business days to issue the credit on our credit card. Unacceptable. Read moreGenuine Hotels.com guest review
"Michigan ave. and Loop appeal"
Comfortable, good location, close enough to theatre district to walk. Free wifi is only in lobby.Genuine Hotels.com guest review
"Great hotel, everything is extremely nearby."
Hard rock has a cool interior and the carbon/carbide building in itself is an architectural beauty. The top of the building has this beautiful grey and gold hue that's a sight to behold. The hotel was nearby and close to all the major tourist stops. You can walk to the Michigan Mile, State St, Millenium Park (where the famous bean is located). Other […] stops to the Navy Pier, Museum Campus, Chinatown are only <20 minute bus rides/train stops away. This hotel was in the most convenient spot for us. The staff is extremely helpful and charming. Just a heads up if you're traveling on major holidays: We went on Thanksgiving day. Barely anything was open on that day. Read moreGenuine Expedia guest review
We all love the hard rock hotel great location walking distance of everything we wanted to do. The only issue is they were doing some kind of cleaning repair or something on the main entrance doors and the smell of the chemical made me sick. I still rated the hotel excellent because I know this was a one off and not a nightly occurrence.Genuine Hotels.com guest review
"Lack of hot water charge for wifi"
Chicago native who was visiting back home. The hotel itself is nice and the room is spacious - however they charged for wifi, and had a serious hot water issue - not terrible just luke warm. Given the rates you could def do better on Chicago. The staff was also a bit mean, again not super rude just not friendlyGenuine Expedia guest review
"Nice city, nice hotel."
The hotel isla very well located. I bougth a cta cardenal and in 4. Days i visited almost the main attractions. However i am totally sureste i will come back in a warm season. Chicago isla amazing.Genuine Expedia guest review
Clean room with decent view. The shower water was lukewarm at the hottest setting. Restaurant doesn't serve breakfast but breakfast food is available via room service. Go figure. Couldn't get packer game at the restaurant but claimed they had nfl ticket. These r minor complaints but would stay here again.Genuine Hotels.com guest review
The location is excellent. Condition of the hotel this good. However, sound insulation is poor. We could hear people walking and talking in the hallways in the middle of the night while sleeping, and waking us up.Genuine Expedia guest review
"Great location, friendly staff"
The hotel is in a wonderful old building on Michigan Ave. We could see Millenium Park and "The Eye" from our window. The staff was friendly and helpful. Chuck's, the attached restaurant, was great. But, breakfast in the bar was slow and over priced. The room was so over heated we had to pry open the window. The shower was tepid.Genuine Expedia guest review
"Decent hotel in city"
My husband and I went for a long weekend. The location was OK. There is a restaurant attached which we did not try. However there are several locations very close by such as Starbucks, Subway, Chipolte, Giordano's Pizza, Walgreen's, etc. Staff was friendly at check in. House keeping was completed daily (although a wine glass sat in the hallway our entire […] visit). The room itself is simple. The bathroom is on the small side and not all the TV channels came in very clear. I was expecting something more from the Hard Rock. A little disappointed in the decor but it had all basic essentials. Would probably try staying somewhere else next time... just because. Read moreGenuine Expedia guest review
Of course part of the problem - I didn't do my 'homework' upon arrival..but I was APPALLED to be charged double fare for WiFi in the room because we had/used 2 IPads. Ordinarily there's no charge for WiFi at all these days, but $37 for a couple of hours using two?! Nor was there any mention of a fee per device....SO, like so many things today, it's […] a matter of the hidden (really! it's fair to say it...HIDDEN ) add one. Also for some peculiar reason, our room was entered and re cleaned an couple of hours after our arrival when we went out for a snack!?! What was THAT all about?! It was unnerving. Finally, the telephone didn't work properly, nor were there directions on it. I had to call the front desk on joy cell phone (roaming charges) to ask how to use the phone. BTW, a problem was confirmed. In addition, the coffee...a Keurig...but with only 2 little pods + 1 tea pod. Largest problem, however, all financial game lost via the WiFi problem. (Appreciate the chance to vent). Read moreGenuine Expedia guest review
"Has gone downhill"
I have stayed at this hotel and returned because I remember liking the rooms, the art deco architecture, and the location. Still nice superficially but I think the service / maintenance has gone downhill. One of the windows in my room wasn't sealed properly and needed to be repaired, which is hardly ideal in November in Chicago. The cleaning crew took […] a white button down shirt from my room when they did the laundry (which is an innocent mistake but no one apologized or did anything to help me retrieve my shirt), the phone in my room didn't work, etc. I feel like this place is not well-run if you have such basic problems with the upkeep of your room and basics of your service. Read moreGenuine Hotels.com guest review
Great Place to stay. Walking distance to everything. Mortons right next door. Live entertainment in the bar when I was there. Room are nice. A lot like a W hotel.Genuine Hotels.com guest review
"the view of the city from our room was superb"
Beds can be bigger than full size and rooms could have a bit of Music memorabilia to match HR thematic..it was very plain but clean.Genuine Hotels.com guest review
"Rooms way to expensive for what you get..."
Rooms configuration was very strange not cozy comfort ...lobby very small larger bar closed for renovation way to expensive for what you getGenuine Expedia guest review
"Upgrade to suite on 26nd floor"
We booked a standard room for the weekend and were upgraded to a suite on the 26nd floor. The building is awesome and the hotel is perfectly located to explore the city by walking. The rooms are nice and clean, the suite offers huge space and some nice design features.Genuine Expedia guest review
"Great hotel and very accessible."
Staying at the Hard Rock Hotel was a very gratifying experience. Trains, buses, pharmacies, stores and food were all accessible. It is very well located, approximately a 45 minute train ride from the airport. Staff is very friendly and room was very clean and spacious. I would highly recommend this hotel to any of my friends or relatives.Genuine Expedia guest review
The room was very comfortable and spacious. The staff was also accomodating.Genuine Hotels.com guest review
It's the Hard Rock, so opulent comfort is secondary to steel and mirrors an ultra-modern decor. As always, the rock n roll memorabilia was fun to see and worth taking the elevator to every floor to see what's there. Service was very good. I suddenly had an oddball need, which the staff accommodated. I needed on AAA battery (for a toothbrush---get your […] mind out of the gutter lol), called the front desk, and they said they'd have to improvise but would get it to me. Within 5 minutes maintenance showed up with my battery free of charge--and even refused tip! That even beats the southern hospitality of the 5-star Four Seasons in Atlanta, who charged me for a can of hairspray (which was perfectly fair but not as good as free). The only real drawback: parking was an additional $60 a night (!!!) plus a 15 minute wait and a few bucks tip every time you need the valet to bring it to you. That adds up on your bill very quickly if you're bringing your car. Read moreGenuine Hotels.com guest review
"Beautiful Hotel in Central Downtown Chicago"
The hotel was exceptional. The building itself is a historical gem. It has been completely renovated with tasteful modern design. The room was large and spacious, tall ceilings and we had a priceless view of the city. We were steps away from bus stops, subways and a short walk to the blue line train from O'hare. I was a little apprehensive about the […] noise being "The Hard Rock", but it was quiet in the rooms and we didn't have any trouble sleeping. Meanwhile it was enjoyable to hear rock music throughout the hotel including live music at night. The gym was well equipped. Chuck's Manufacturing was also superb, we had dinner there the first night and had to stop in a time or two during our stay to get the first potato chips with three dips; delicious! The concierge Sheila was helpful and informative. She gave of two nights' worth of activities with no complaints from us. She gave us great dinner recommendations as well as coupons and certificates. I will definitely be staying here for my next visit to Chicago. Read moreGenuine Hotels.com guest review
"Close to everything"
Hard Rock Hotel was very nice. Rooms were very clean and comfortable. It was close to everything. Would stay there again and highly recommend it to others.Genuine Expedia guest review
"For the money is ok, not great"
You would expect more from the hard rock hotel, is not the greatest hotel you will find much better options here on Expedia for the same price just keep looking.Genuine Expedia guest review
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