All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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230 North Michigan AvenueChicagoIL60601United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 1,979 reviews)

  • Location
    Great location
  • Wellness Area
    Great wellness & sports facilities
  • Service
    Fantastic service
  • Food
    Delicious food
  • Cleanliness
    Quite clean
  • WiFi
    Bad internet service
5.0 / 5Outstanding
"Great Location"
Best location for getting around downtown Chicago. Close to attractions and shopping. Good restaurants. We would definitely stay again.
Genuine Hotels.com guest review
1 night romance trip Feb 10, 2016
A Traveler
US
4.0 / 5Excellent
"Hard Rock Chicago"
The hotel was nice inside and also close to the magnificent mile. Made shopping down there super easy because it was so close.
Genuine Hotels.com guest review
2 night romance trip Feb 5, 2016
Kyle
US
1.0 / 5Poor
"Overcharged"
You overcharged me Ridiculous
Genuine Hotels.com guest review
1 night trip with friends Feb 6, 2016
sumi
US
5.0 / 5Outstanding
"Birthday"
Awesome!!
Genuine Hotels.com guest review
1 night trip Jan 30, 2016
Al
US
5.0 / 5Outstanding
Great anniversary getaway!! :)
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2016
A Traveler
US
2.0 / 5Fair
"disappointed.."
The room was not fully cleaned and their was no room service information, the bedding was only sheets?? no alarm clock.. just not what I was expecting.
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2016
Candace
US
5.0 / 5Outstanding
"Hard rock Chicago"
It was great place to stay people were very friendly. It was difficult to get to other than that it was great!
Genuine Hotels.com guest review
1 night romance trip Jan 29, 2016
Blake
US
5.0 / 5Outstanding
"Great night"
My stay was excellent, great concierge. Everyone was very nice down to the room service, check in as well as housekeeping I would recommend this deal to others.
Genuine Hotels.com guest review
1 night trip Jan 23, 2016
Margaret
US
4.0 / 5Excellent
It would be great if there was a mini fridge or an available ice maker.
Genuine Hotels.com guest review
2 night family trip Jan 22, 2016
David
US
4.0 / 5Excellent
"Above average"
Clean and friendly....no issues
Genuine Hotels.com guest review
1 night business trip Jan 17, 2016
Sean R.
US
1.0 / 5Poor
"bad Hotel and room"
I was really upset with room I didn't like it we had really bad view And it was super small
Genuine Expedia guest review
Other trip Jan 18, 2016
A Traveler
US
1.0 / 5Poor
"Worst Service EVER!!!"
Worst customer service experience ever! The front desk were rude the server at Jamaican lounge made us wait 25 minutes for a drink then handed us check without us even asking. Other bar kept there back to us while they knew very well we were there! Only ppl who were nice was the valet because they seen the vehicle I drive!!! I will never ever have anything to do with hard rock hotel or restaurant they were the worst better to stay at motel 6 or a shelter for the homeless than there!!!
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2016
daniel
US
3.0 / 5Good
"Extra charges on my credit card by mistake"
Staffs at the front desk were not so nice when I check in. Inside of the room was a bit old but clean. Then, a transaction of $485 was charged by mistake on my credit card after I check out which spent me an hour to call both of my bank and hotel to get removed.
Genuine Expedia guest review
Other trip Jan 14, 2016
A Traveler
US
4.0 / 5Excellent
"Hard Rock in Chicago"
Nice, no issues except the hotel charge of $65 a night to park your car is nuts.
Genuine Hotels.com guest review
1 night business trip Jan 11, 2016
A Traveler
US
2.0 / 5Fair
"Disappointed"
Stains on the bed. Loud music at 3am. No wifi in room.
Genuine Hotels.com guest review
2 night business trip Jan 8, 2016
Ryan
US
4.0 / 5Excellent
"So so"
First the good: the rooms were clean and comfortable and the location is great. The disappointing: From the outside, it is obvious that this is an Art Deco building; from the inside, there is no evidence of that. The weird: The snacks and drinks in the room are on pressure-sensitive supports. If you move it, you bought it.
Genuine Hotels.com guest review
3 night trip Jan 5, 2016
James
US
1.0 / 5Poor
"terrible"
I was trying to refrain from writing this review because I have loved almost every stay I have booked with hotels.com but this time was miserable. The check in was terribly long and filled with issues from lost confirmations to malfunctioning credit card machine. Then we had to deal with terribly behaved frats and sororities through out the hotel. FINALLY we get to our room and there is unchanged garbage, missing mini bar items, and the real kicker! A GIANT URINE STAIN ON THE UNCHANGED BED SHEETS, and you would think they would send someone imminently to change them for us.. nope took an hour. after the first hour at this hotel our night was a disaster . the rest of our night was fine but nothing will compare to the start of it.
Genuine Hotels.com guest review
1 night trip with friends Jan 2, 2016
A Traveler
US
4.0 / 5Excellent
"Good place, great price."
The hotel is very nice for the price. Very friendly and helpful staff. Only negatives are that they charge for WiFi (a lot) and that some of furnishings/finishes are a little worn.
Genuine Hotels.com guest review
1 night trip Jan 2, 2016
Alan
US
4.0 / 5Excellent
"Great Hotel with a terrible problem"
We enjoyed the hip design and finishes in the hotel. It was great to be centrally located to so many cultural and fun places to eat. The staff was friendly and helpful especially the engineers who helped us with the television. My only substantive complaint is the HORRIBLE air freshener pumped into the lobby and hallways. DISGUSTING and ubiquitous. It was like being smothered by my Aunt Mary and her cheap perfume every time we walked into the lobby and hallway. Honestly, I probably won't stay there again because of it.
Genuine Hotels.com guest review
4 night romance trip Jan 1, 2016
Patrick
US
1.0 / 5Poor
we were placed in the room next to the stairs and one of the elevators broke down. Have you considered carpets on the stairs? Have you considered sound proofing your rooms? Not worth the $ we paid.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2015
Antonia
US
4.0 / 5Excellent
Very nice. Never used any services. Hallways are a bit dim. Overall, I would recommend it!
Genuine Hotels.com guest review
1 night business trip Jan 2, 2016
Michael
US
3.0 / 5Good
Hard Rock can do better, elevators are too old and got stuck
Genuine Expedia guest review
Other trip Jan 3, 2016
Carlos
US
5.0 / 5Outstanding
"Stay here!"
Staff was very welcoming from the minute we pulled up. Our suite had exceptional views of the city. The very close proximity Millenial Park and more were great!
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2015
Craig
US
5.0 / 5Outstanding
"Great hotel"
Great vibe, rock n roll every where, loved it
Genuine Hotels.com guest review
1 night business trip Dec 27, 2015
Tonya
US
5.0 / 5Outstanding
"Annual Christmas get away"
The location of this hotel is great. Even though it rained/snow mix, we had a awesome time. We had dinner at Ruth Chris', pizza at Due and walked Michigan Ave.
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2015
A Traveler
US
4.0 / 5Excellent
The Valet serves was slow at night. called ahead of time and showed up at the suggested 15 minutes but keys were still at the desk waited another 20 minutes for car had to rush for appointment.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2015
A Traveler
US
4.0 / 5Excellent
"Friendly Staff, Average Housekeeping"
Decided to do a Christmas solo getaway after hosting family for Thanksgiving. Booked a room, had a good view, nice bedding. Staff was very helpful and friendly. Regarding housekeeping, the initial condition of the room was average. A little more attention could have been paid to the shower and there was some sticky stuff on one of the nightstand tops. I don't see myself paying full price for this 4 star hotel-- was most impressed that it was a landmark building. I would go there again, though.
Genuine Hotels.com guest review
3 night trip Dec 24, 2015
Aaron
US
1.0 / 5Poor
"Loud, pet friendly hotel"
Bed was very uncomfortable. Room needed maintenance work. Pet friendly equals dogs barking and the staff not addressing the issue. The shower stall had no door so water poured onto the floor. Overall, not impressed. Just because it's Hard Rock doesn't mean they can slack off.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2015
Jen
US
5.0 / 5Outstanding
"It was fun"
The hotel was sexy in a rock and roll way - hence hardrock hotel! The staff was okay. The only staff member to actually be decent and not rude to us, the the guy who initially checked us in. There was a private party booked in the bar, so we asked the desk where a good bar to go was - he said to the left down the street about 30 steps. Not so much. Later to find out, he meant to the right about 2 blocks. We ended up just going back up to our room because we couldn't find the bar. The bed was lumpy and definitely well worn, but overall the room was great.
Genuine Expedia guest review
Other trip Dec 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!"
Fabulous room with city views, close to all, it was great. No complaints
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Breathtaking view......"
Surprised my husband with staying at your hotel, he LOVED it
Genuine Hotels.com guest review
1 night romance trip Dec 16, 2015
Amy
US
1.0 / 5Poor
"Gimmick driven hotel, unnattentive staff"
Want coffee? Theres a kureg, make it urself. Want breakfast? Its in the lobby, go down there, get directed to the restaurant. Certain elevators only go to certain floors. Dont touch anything because its motion sensors will charge your room!!! Really people? Whatever happened to treating a guest like a king or queen when they're paying the outlandish price to stay at a hotel on Michigan Avenue? You cant put on a pot of coffee????
Genuine Expedia guest review
Other trip Dec 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Nothing better in a hotel than MUSIC everywhere!"
Great hotel in a great area. Short walking distance from everything. Recommend Giordiano's pizza right down the block!
Genuine Hotels.com guest review
3 night trip Nov 12, 2015
A Traveler
US
3.0 / 5Good
"Decent"
Decent hotel for the price. Walls seem paper thin, heard everything the people next to us were saying which was kind of annoying. It seems like the Hard Rock does not do "complementary" anything. Everything has a surcharge to it which was very disappointing. I guess the good thing is we didn't spend much time in the hotel with all the sightseeing and shops all around. If we did have to spend more time in the hotel, I'd probably rate it lower to be honest.
Genuine Hotels.com guest review
3 night romance trip Dec 11, 2015
Tom
US
5.0 / 5Outstanding
We stayed when the weather was hot in Chicago in December, and we could not change the A/C to cool. Other than that, it was a great place to stay.
Genuine Hotels.com guest review
3 night romance trip Dec 10, 2015
Wesley
US
3.0 / 5Good
"Room very noisy"
We only stayed for a night, so we can't say much. The room is comfortable, with two kind size beds. The bathroom is also nice. The problem was the noise, we could hear everything that was going on on the hall - people talking, walking in their rooms.. We could hear a lot from the street too, and our room was in the 10th floor.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
A Traveler
US
5.0 / 5Outstanding
Loved it will be back again
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Nate
US
2.0 / 5Fair
"Don't let the pictures fool you"
The only thing we liked was the lobby and the staff. The room was in bad shape. The nightstand was broken, and there was duct tape holding the carpet down in the bathroom doorway. The bathroom made loud noises when the water was. We were very dissatisfied with the room.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Christopher
US
3.0 / 5Good
"Not my 1st option"
Batender and waiters not very friendly. Lack of interest and very poor service. Local and long distance calls is a ripoff!
Genuine Hotels.com guest review
2 night business trip Dec 9, 2015
Jose Carlos
US
4.0 / 5Excellent
"Good place to stay!"
It was nice and safe. The location was great and this hotel has a good restaurant called Chucks. The hotel staff were excellent especially the check in staff and the concierge! However, to me a lot of expensive hotels could really use some cosmetic upgrades. It's the little things like a metal stain on a mirror or cracked tiles, other than that this hotel is safe, clean and a nice place to stay.
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2015
DeVona Smith
US
3.0 / 5Good
"Missed the mark by noisy pipes"
A couple things went wrong with stay; the most annoying was that the pipes started to bang in the heat return at 6am. This was the first time my husband and I had been away for so long and I was woken up by the loud banging that lasted almost a minute. The computer light next to the bed was on all night. I finally thought to cover it with a dark sweater. The water was "warm" and couldn't get hot and with the spacious tub shower, I was freezing. And finally, would take 3 times to completely flush the toilet. Not what I was expecting for $300.
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
A Traveler
US
5.0 / 5Outstanding
Everything was great especially the staff! They were extremely nice and helpful!
Genuine Hotels.com guest review
2 night romance trip Nov 27, 2015
Evan
US
3.0 / 5Good
The a/c is not working and it was extremely warm in our room
Genuine Hotels.com guest review
1 night family trip Nov 26, 2015
Anna
US
5.0 / 5Outstanding
"Hard Rock a Winner"
Great Stay, Loved Room, Location
Genuine Hotels.com guest review
3 night trip Nov 20, 2015
Wayne
US
5.0 / 5Outstanding
"Fun time"
Great location!
Genuine Hotels.com guest review
1 night trip with friends Nov 21, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
Good location. Hotel room had lots of space. Large bathroom.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2015
Mekeba
US
1.0 / 5Poor
The rooms were horrifically dirty- the shower was disgusting. They sent housekeeping and she said "i can't clean that"
Genuine Hotels.com guest review
3 night business trip Nov 10, 2015
Matthieu
US
1.0 / 5Poor
"Convenient Location but Never Again!"
Because we booked through Expedia, the check-in process was fast, fast, fast. Upon arriving to our room, I noted that the hotel doesn't pay attention to the details. The carpeting in the hallway was filthy. The previous guest's room service meal still was outside the door of our room. Feeling the room was chilly, we immediately went to the thermostat and upped the temp. We then left to attend the Festival of Lights parade and did not return to the room until after 9 p.m. Upon our return, we noted the room was even colder than it had been before (the temperature outside had dipped to just 11 degrees) and tried to up the heat in the room. Without success, we called downstairs about the problem and was asked if we wanted an engineer to come up. Of course, I do! After another call about no heat in the room went unanswered, I requested a room change. They were sold out. The temp in the room dipped to 55 degrees. Upon awaking in the frigid morning, we found the coffee maker did not work. I immediately went to the front desk to complain about the room having no heat and to tell them that the in-room coffee machine was broken. I was told by the front desk staff that coffee was available in the on-site eatery and could get some there. I protested about the suggestion of having to get my coffee and the least they can do is have some sent up. Almost 40 minutes later, 3 cups of coffee were brought to the room. No cream; no sugar. Never again! Hard Rock is out!
Genuine Expedia guest review
Other trip Nov 24, 2015
Cheryl
US
4.0 / 5Excellent
"Disappointed"
For the price, the bathroom needed to be totally redone. Shower was a mess and shower was worse than a one star hotel! Sink leaked, toilet ran and pipes leaked. They did fix the toilet.
Genuine Hotels.com guest review
2 night trip Nov 13, 2015
Larry
US
5.0 / 5Outstanding
"Awesome!!!"
I had a wonderful time. The bed was amazing, it was like sleeping on a cloud.
Genuine Hotels.com guest review
1 night trip Nov 13, 2015
shanta
US
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