All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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165 East Ontario Street, Chicago, IL, 60611, United States of America, ‏‎855-239-9399
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4.5 / 5Excellent

Score breakdown (from 526 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.8
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4.0 / 5Excellent
The hotel staff was very friendly and extremely helpful. The room was clean and plenty big for my purposes. My one complaint was the pool. It was very small and the smell of chlorine was overpowering. It burnt my eyes and I could not stay in the room for more then 5 minutes. Other then that it is a perfect centrally located hotel for shopping and site seeing especially for the price.
Genuine Hotels.com guest review
3 night business trip Jul 20, 2015
Jan
US
5.0 / 5Outstanding
Great location. Incredible customer service. Two thumbs up.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback ! We are so glad you found our hotel staff to be incredible.. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and site seeing. We will definitely pass along your nice comments about our staff. We thank you for staying with us and look forward to hosting your next stay in Chicago!
1 night business trip Jul 15, 2015
Elena
US
5.0 / 5Outstanding
"Convenient Location and Comfortable Facilities"
Our stay was wonderful and the Courtyard is very conveniently located. We stayed two nights and enjoyed our stay at the hotel. We did not spend much time in the hotel other than to sleep
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your wonderful comments. We love to hear that your stay was so enjoyable. It was our pleasure hosting your stay here in Chicago. We work exceptionally hard to meet guest expectations and we thank you for taking the time to compliment our hotel. We look forward to hosting your stay again in Chicago!
2 night family trip Jul 5, 2015
Alan
US
4.0 / 5Excellent
Went for the holiday weekend & grateful dead shows. Service was good. Staff helpful with directions, and good suggestions for dining.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you! It is wonderful to hear such great comments about our staff. We will be sure to relay these positive comments to the correct departments. We are happy to hear your stay was enjoyable and that you were able to experience the farewell show for The Grateful Dead! We look forward to hosting your stay again!
3 night romance trip Jul 3, 2015
robert
US
3.0 / 5Good
"Not family-friendly rooms"
One of the curtain rods in our room was broken on one end was hanging down a bit--not the newly renovated feel I would expect. The bathroom/sink area is tiny and not conducive for sharing (or for making coffee--that's where the tiny machine was located.) Staying in the room (two queen beds) with two teenage daughters was VERY challenging in the mornings and at night because that area was so tiny. The gym was impressive with a variety of equipment to use. The indoor pool is VERY small. Overall, the location is good--we walked everywhere-- and we were really not in the room except to sleep/change clothes.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience of the size of your guestroom caused you and your family. Our goal is to exceed guest expectations during their stay.Thank you for your feedback and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago.
3 night family trip Jun 30, 2015
Anne
US
5.0 / 5Outstanding
"Our favorite Chicago hootel"
We love to stay at this hotel when we visit Chicago! It is reasonably priced, it is comfortable with a great view and it is a short walk to great shopping and eating!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive comments and your loyalty. You are right; we are only steps away from great restaurants, the Magnificent Mile, and attractions. We are located in the center of Michigan Avenue convenient for all travelers, business and pleasure. We are delighted to hear your stay was comfortable and enjoyable. We hope to see you soon here at the Courtyard!
2 night family trip Apr 8, 2015
Geraldine
US
5.0 / 5Outstanding
"very pleasant stay"
I recommend this hotel. I would stay here again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience! We thank you for choosing the Courtyard Magnificent Mile for your recent stay. We look forward to hosting your stay again!
1 night trip with friends Jun 29, 2015
Dan
US
5.0 / 5Outstanding
"Right in the middle of the city"
Awesome
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience! We look forward to hosting your stay again at the Courtyard by Marriott Magnificent Mile!
3 night romance trip May 23, 2015
HanxingJerome
US
4.0 / 5Excellent
"Nice"
Just a fun overnight before a hospital visit the next day. It is a nice hotel
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your sincere comments. We are so happy that you were able to enjoy some quality time in Chicago. We couldn’t be more grateful for your positive thoughts. We hope we can host your next stay in Chicago!
1 night family trip Jun 14, 2015
Phillip
US
4.0 / 5Excellent
"Nice hotel, nice proce"
Friendly staff. Good value
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your thoughts. We couldn’t be more grateful for your positive thoughts about our staff. We work hard to exceed guest expectations and to make every guest feel welcome.We hope we can host your next stay in Chicago!
1 night romance trip Jun 13, 2015
Robert
US
4.0 / 5Excellent
"Nice hotel"
The front desk staff and concierge were attentive and professional. Hari, and Auturo, Concierge were great. Priscilla, front desk, was training on the first day of my arrival and she was great,she asked if I preferred a higher floor or lower floor and she met my request for a higher floor. I anticipate she will have a long career with Marriott. My only complaint was the stains on the carpet in my room. I never went bare foot the entire time I was there, yuk.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your short and sweet review! We are glad you found our hotel staff to be friendly and helpful .We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We sincerely apologize for the stains on your carpet. This has been brought to the attention of our Housekeeping Manager to correct the mentioned concerns. We thank you for staying with us and look forward to host your next stay in Chicago!
3 night trip with friends Jun 6, 2015
Rosa
US
5.0 / 5Outstanding
"No problems!"
Will stay here again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so happy to hear that you had a problem free stay. We look forward to hosting your stay again in Chicago!
1 night trip with friends Dec 27, 2014
Christina
US
5.0 / 5Outstanding
"Our wonderful family getaway weekend!!"
From the moment we pulled up to the curb we were treated with very courteous very helpful people throughout our stay! We know where we will be staying everytime we come to Chicago!! We felt very safe and very welcomed!!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your short and sweet review! We are glad you found our hotel staff to be friendly and helpful. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to host your next stay in Chicago!
2 night family trip May 22, 2015
Karen
US
3.0 / 5Good
"great staff, great area, not great room."
We went up for a girls weekend and only stayed for one night. I have only good things to say about the staff, very nice and polite. However, the room's carpet had many soaking wet spots that were randomly through the room. It was very disgusting and very creepy to wonder what it might be.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the conditions of your carpeting. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago.
1 night trip with friends May 16, 2015
A Traveler
US
3.0 / 5Good
"Rough start but rest of stay was great"
Everything was great except for the valet in front. We had somewhere else to park out car and didn't want to use their valet. They refused to let us unload our luggage on to a dolly since we weren't using the valet. The guy's attitude was just generally rude. the rest of the stay was fine but it got off to a rough start with the unloading situation.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the experience you had upon arrival. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
2 night trip with friends May 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel and location"
We arrived a tthe hotel earlier than expected and they were very accomodating and privided us with early check in. All of the staff were extremely friendly.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your warm comments about our staff. We are so happy to hear we were able to accommodate early check-in request. It was our pleasure hosting your stay in Chicago. We appreciate your wonderful comments about our staff. We will be sure to share your kind words with our entire team. We look forward to host your next visit to Chicago.
2 night family trip May 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Girls Weekend"
Loved everything about my stay here. The staff were friendly & very accommodating with anything that was needed! Location was AWESOME!! Will be staying again....
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank for you for your wonderful comments. We are very glad we were able to accommodate you during your stay in Chicago. We appreciate all of your kind words about our staff. We will be sure to share your experience with the entire team. You are correct; we are located just steps from Michigan Avenue, the heart of Chicago. We look forward to hosting your next stay in Chicago!
2 night trip with friends Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel within Walking Distance of Trains"
Excellent stay. The staff was friendly and helpful, and we were even upgraded for Free. Can't complain about that.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your sincere comments about our hotel. It’s always a pleasure to hear your delightful experience here at the Courtyard by Marriott. Our team works hard to exceed expectations and there is nothing more rewarding than seeing the warm smile an expression on those we have made an impact on. We hope to see you visit again soon!
1 night romance trip Apr 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to the Magnificent Mile"
Very convenient hotel, with very nice staff. We arrived early and they were able to get us checked in and allow us into our room. Has a parking garage attached to hotel, which was nice. Hotel also has a pool, which is great for families.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you! It is wonderful to hear such great comments about our staff. We will be sure to relay these positive comments to the correct departments. We are happy to hear your stay was enjoyable. It is our pleasure to accommodate you and your family with an early check-in. We look forward to host your next stay in Chicago!
Other trip Apr 22, 2015
Nicole
US
3.0 / 5Good
"Nothing special"
Came for a bachelorette party. Room was clean when we arrived and we were able to check in early. Nothing fancy, but it was fine. My only complaint was that the sink smelled like someone had vomited it in prior to us arriving.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the odor you had experienced in your room . Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago
1 night trip with friends Apr 18, 2015
Tracy
US
4.0 / 5Excellent
"Great location near Magnificent Mile"
This hotel is in a great location and offers free wifi and charges less for parking than most. My only complaints are that the bed was like sleeping on a brick and the thermostat didn't seem to work. It would only cool the room to 69 degrees, which felt warm. It would also shut off at night leaving the room even warmer.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience of the heating and air unit caused you . Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Engineering to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago
Other trip Apr 13, 2015
Denise
US
3.0 / 5Good
"Central location but some rooms in poor condition"
Great location, close to Mag Mile, train stops, and eating places. Location can't be beat! However, be careful of which room you stay in- some 10th floor rooms look directly into the small pool/fitness area and people swimming can look directly into these rooms. Also, these rooms have loud vents (blowing noise). We had to beg to move out of one of these rooms. Hotel rooms were clean but spartan. Beds were okay- one of our bed mattresses was very dented but the other was okay. Staff was very courteous. If you don't want a lot of amenities in your hotel room (had to call front desk for blow dryer) and want to be close to Mag Mile, then the room is fine. But, beware of checking in too late or you may get stuck with one of those tenth floor rooms. There is a microwave and laundry room on 10th floor. Microwave was dirty inside with food bits stuck everywhere.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience your room caused you and your family. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago
Other trip Apr 13, 2015
Traveler
US
4.0 / 5Excellent
"Perfect location"
Visit to the city for the weekend. Hotel is located in the perfect location for shopping the magnificent mile and close to restaurants.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive comments and your loyalty. You are right; we are only steps away from great restaurants, attractions, and the Magnificent Mile. We are located in the center of Michigan Avenue convenient for all travelers, business and pleasure. We look forward to hosting your stay again!
Other trip Apr 13, 2015
A Traveler
US
5.0 / 5Outstanding
"great experience!"
We had a great experience here. Will came back again!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your review! We are so happy to hear that your experience was great. We look forward to hosting your stay again!
2 night family trip Apr 8, 2015
Jann
US
4.0 / 5Excellent
Third year to stay here for Easter. Great location as we were able to walk everywhere--the Art Institute, restaurants, boat tour, shopping, and even mass at the Cathedral.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback and loyalty. It is such a pleasure hosting your stay every year for the Easter holiday. We are so happy to hear that you found our location convenient. We are located in the heart of Chicago which makes it easy to access all that the city has to offer. We look forward to your next stay with us!
Other trip Apr 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Family Fun"
Visiting Windy City with daughter, Granddaughters & Hubby for visit as G'daughters on Spring break. Location was perfect, staff super nice! Definitely would return!
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your Spring Break trip. It is so wonderful to hear that you and your family had such an enjoyable stay. Our staff works extremely hard to make sure every guest feels right at home. We will be sure to share your kind words with our entire team. We look forward to your next visit to the Windy City!
Other trip Apr 5, 2015
Bucket List
US
5.0 / 5Outstanding
"Great Location!!!"
We loved this hotel, super clean, very convenient to everything on Michigan Avenue.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so happy to hear that your stay was clean and convenient. We are located in the heart of Chicago which makes it easy to access all that the city has to offer. We thank you for all of your wonderful comments. We hope to see you again soon in the Windy City!
Other trip Apr 1, 2015
A Traveler
US
4.0 / 5Excellent
"Visit to Chicago"
Had a nice friendly stay at the Marriott. They were having trouble with elevators while at their facility, but we never had a mishap. The restaurant on site was excellent. The staff was friendly and helpful when we needed cab service. The only drawback was the pool was not kid friendly. It would be nice to have a larger pool for children and also a hot tub for adults. Outside of that, we would visit this hotel again.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It was a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are glad you found our team to be friendly and helpful and our restaurant, Viand to be excellent. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. It sounds like you and your family had a wonderful time. We are so happy to hear your positive comments. We hope you come back and stay with us again.
Other trip Mar 30, 2015
Melody
US
5.0 / 5Outstanding
"very nice stay"
concierge were very helpful in getting us in to popular restaurants without a wait!! Very friendly and helpful staff!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your wonderful experience! We are so happy to hear that you had such an enjoyable stay. Our team is full of great recommendations so we are so glad to hear our team was helpful. We will be sure to share your kind words with our entire staff. We look forward to your next visit!
2 night business trip Mar 21, 2015
Richard
US
5.0 / 5Outstanding
"Family Spring Break"
Our stay was awesome, Customer service was top notch My only suggestion would be a microwave in the room
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your Spring Break getaway! We are so happy to hear that you and your family had such an enjoyable stay. We always appreciate feedback so thank you for taking the time to share your comments. I will be sure to pass along your feedback with our entire team. Thank you and we look forward to your next visit to the Windy City!
3 night family trip Mar 20, 2015
daniel
US
5.0 / 5Outstanding
"Super Location and Beautiful Hotel"
We were in town for a girls weekend and the location of this hotel is GREAT! 2 blocks from Michigan Ave, a Garrett's Popcorn right next store and plenty of restaurants to pick from! The hotel staff was great, I was greeted immediately at my cab by a gentleman that took my bags and whisked me to the front desk during a relatively busy check in time. I was checked in immediately and up to my room within 7 minutes! The hotel lobby was warm and inviting and had seating with tables.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It was a pleasure hosting your girls weekend in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are glad you found our team to be friendly and helpful and our location convenient. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. It sounds like all of you girls had a wonderful time. Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. We hope you come back and stay with us again.
2 night trip with friends Mar 20, 2015
Dee
US
5.0 / 5Outstanding
"TERR-ific hotel! Wonderful stay!!"
Spring Break trip with grade-schoolers. Can't say anything bad about hotel. Very clean, comfortable room. Very close to Michigan Ave. shopping and many downtown sites. Easy walk to the river, Millenium train station, Navy Pier, etc. Kids loved the indoor pool -- swimming, 10 stories up! Don't miss nearby West Egg restaurant for breakfast, brunch.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It’s always a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you have during your stay. We are glad you found our pool enjoyable and our location convenient. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. We hope you come back and stay with us again.
5 night family trip Mar 13, 2015
Kevin
US
3.0 / 5Good
"Not over the top nice."
Decent stay, was our first trip taking the kids. The indoor pool was small but nice for them. Carpet in our room had stains, exhaust fan in bathroom didn't work, remote for TV had dead batteries. All and all not to bad for the price.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
We greatly appreciate the time you have taken to share your review.We apologize for your experience with the carpeting, bathroom and remote. We have passed on your comments to the appropriate departments so we can work towards a more efficient stay. We thank you for your time and for choosing the Courtyard. We look forward to your next stay with us!
2 night family trip Mar 13, 2015
Christopher
US
5.0 / 5Outstanding
"Great stay!!! Book it now!"
Came for a long weekend getaway. Location is amazing, just a block off the mag mile and surrounded by plenty of great places to eat! Stayed in a king deluxe room, which was extremely spacious and comfortable. A pleasent surprise was the mini fridge in the room, made our stay even easier.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your wonderful comments. We are so happy to hear that your stay was so enjoyable. We have to agree with you on our location; just steps from the Magnificent Mile, great restaurants and attractions. We are so glad you had a comfortable stay in our deluxe King room and had easy access to a refrigerator. We look forward to hosting your stay again in Chicago!
2 night romance trip Mar 6, 2015
Antonio
US
4.0 / 5Excellent
"Chicago city center"
The location of this hotel is "Magnificent" to be sure! We stayed on the 11th floor and had a wonderful view. The service was terrific, and the restaurant attached to the hotel very nice for evening drinks and breakfast on Sunday. The rooms were a bit dated and worn, and the heating unit was either on full blast or nothing at all, but also clean and comfortable.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive comments. You are right; we are only steps away from , the Magnificent Mile, great restaurants, and attractions. We are located in the center of Michigan Avenue convenient for all travelers, business and pleasure. We apologize for the inconvenience that your heating unit had caused you; however, we are delighted to hear your stay was clean and enjoyable. We will be sure to share your feedback with our Engineering team. We hope to see you soon here at the Courtyard!
2 night romance trip Feb 27, 2015
ANN
US
5.0 / 5Outstanding
"Perfect location for Magnificent Mile visit"
Great check-in experience, next-door reasonable parking, and perfect location for the Magnificent Mile. The staff are friendly and the rooms were quiet and spacious for the rate. We will return!
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you! It is wonderful to hear such great comments about our staff. We will be sure to relay these positive comments to the correct departments. We are happy to hear your stay was enjoyable. You are correct our location is perfect to visit the Magnificent Mile, excellent restaurants and attractions. We look forward to host your next stay in Chicago!
Other trip Mar 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Chicago Overnight"
We stayed just one night and our experience was great. Best of all was the great price! We will come back.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for sharing your comments.We are so happy to hear you had an enjoyably clean and comfortable stay for the value. Thank you for sharing your experience at the Courtyard, we hope to see you again soon!
1 night family trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
I had a wonderful stay. Hotel was clean and quite and close to where I needed to be for my business trip. Staff was great and very helpful with everything we needed. Thanks for the great stay!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your wonderful comments. We are glad you found our hotel staff to be friendly and helpful and the hotel to be clean and comfortable. We are glad you enjoyed our location; it is perfect place to stay for leisure and business pleasure. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to host your next stay in Chicago!
2 night business trip Feb 24, 2015
A Traveler
US
1.0 / 5Poor
"Never again"
Great location but that's it, room (king suite) was small and when sofa bed was open there was no room to move around. Cots not allowed due to fire hazard. Shower curtain was moldy, breakfast card was filled in by former tenant, made us think the room was never cleaned. With all the hotels in Chicago, this is one to miss.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize that your guestroom was not accommodating for you and your family. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago.
2 night family trip Feb 13, 2015
Christopher
US
5.0 / 5Outstanding
"Weekend with Friends"
Great! Only thing dissappointing was the pool was not working.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so happy to hear that you had a great stay. Our goal is to exceed all guest's expectations so we sincerely apologize for the inconvenience the pool has caused. We hope to host your stay again in the Windy City!
2 night trip with friends Feb 20, 2015
Colleen
US
4.0 / 5Excellent
"A Bit Disappointed"
We were terribly disappointed that the pool was not in working order during our stay. That was a major factor in booking this particular hotel for a special birthday trip for our son. I feel it would have been professional to offer something in the way of a concession, but nothing was ever offered.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your honest review. We appreciate your feedback regarding your recent stay, we sincerely apologize for the inconvenience this caused you and your family. We strive to exceed expectations and the appropriate departments have been notified to prevent this from future happenings. We hope that we can have another chance to host your next stay in Chicago.
1 night family trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"great for the money"
Room was great for the price we paid. If you are going going to stay here and expect the pool to be the one in the pictures on hotels.Com it is not. The pool is very small and super shallow. Other then that the stay was great
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for the courteous response. We are so happy you were satisfied with the price and that you enjoyed your guestroom. We sincerely apologize for the experience you had with the pool. We appreciate your feedback and thank you for taking the time to share. We hope to see you again soon in the Windy City!
2 night trip with friends Feb 13, 2015
andy
US
5.0 / 5Outstanding
"Great hotel & Staff"
Staff here was great! We were traveling with a baby, and they worked with us for an early check in and larger room. Very helpful anytime we needed anything, directions, etc. Restaurant in the hotel was great, we ate there for a lunch and a breakfast. Part of our group went back down later in the night for drinks. Second day, locked up our luggage after check out while we went out and shopped downtown. Highly recommend!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thoughtful comments. We are glad you shared the list of reasons of why you like the Courtyard! We are very happy to hear such great comments about our staff and that your stay was most enjoyable and accommodating. We will be sure to share your kind words with our entire team. We look forward to hosting your next trip to Chicago so you can see more of the beautiful city
1 night family trip Feb 13, 2015
Robert
US
4.0 / 5Excellent
Good hotel, convenient location. The staff was very attentive and welcoming.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago!We are very happy to hear such great comments about our staff and that your stay was most enjoyable and accommodating. We are located in the heart of Chicago which makes it easy to access the city. We look forward to your host your next trip to Chicago so you can see more of the beautiful city!
Other trip Feb 17, 2015
Nicole
US
4.0 / 5Excellent
"Great Hotel"
We loved our room! It was clean and comfortable. The staff were very friendly. Great location! The only complaint is the pool was really small. The picture on website made it look much bigger!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your wonderful comments. We appreciate your kind words about our staff and we will be sure to share your feedback with the entire team. We have to agree with you on our location; we are just half a block from the Magnificent Mile, steps from great restaurants, and attractions. we look forward to hosting your stay again!
2 night trip with friends Feb 13, 2015
Sarah
US
5.0 / 5Outstanding
"It's the perfect location"
We have been visiting Chicago for over 40 years. We love staying in this part of Chicago. It's the perfect location for shopping (the Magnificent Mile), the Navy Pier & walking distance to many restaraunts, nightlife & attractions.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thoughtful comments. We are glad you had such an enjoyable stay in Chicago. We really enjoy our location as well; we are just steps away from Michigan Avenue shopping and a variety of restaurants. In addition, only a short walk to the Navy Pier and other great attractions. We look forward to hosting your stay again soon!
Other trip Feb 16, 2015
Kathy
US
4.0 / 5Excellent
"Girls Weekend!"
Best location ever! Hotel is walking distance to great shopping, restaurants, bars and The John Hancock building.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It’s was such a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are located in the heart of Chicago which makes it very easy to access the city. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. We look forward to hosting your stay again!
1 night trip with friends Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
Was in town for a "girls" weekend to take granddaughters to see Disney Frozen on Ice. Great hotel, excellent location and service was superb!! And it helps that Starbucks is in hotel and Garrett's Popcorn is right next door!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your girls weekend! We hope you and your granddaughters had a fabulous time at Disney's Frozen on Ice. We are so happy to hear that your stay was so enjoyable. Our staff works extremely hard to make every guest feel right at home so we thank you for your feedback. We look forward to hosting your stay again in Chicago!
1 night family trip Feb 7, 2015
Paula
US
5.0 / 5Outstanding
"Good access to public transportation."
A good place to stay on winter nights in Chicago. Easy of getting to the airport by recommendations of staff.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay.We are located in the heart of Chicago which makes it very easy to access all that the city has to offer. We are so happy to hear our staff was able to make recommendations for you during your stay. We look forward to hosting your stay again in the Windy City!
Other trip Feb 13, 2015
W
US
5.0 / 5Outstanding
"Great Staff"
We didn't actually get to stay here. The pool was being renovated. So the hotel made arrangements for us to stay at another Marriott a few blocks away at our rate. They were very helpful, profession, and accommodating.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so sorry we were unable to host your stay in Chicago. Our guests are very important to us so we are happy that we were able to accommodate you and your family with a swimming pool. We appreciate your wonderful words about our staff. We will be sure to share your feedback with our entire team. We hope to host your stay in the future!
2 night family trip Nov 26, 2014
Sarah
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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