All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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165 East Ontario Street, Chicago, IL, 60611, United States of America, ‏‎855-239-9399
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4.5 / 5Excellent

Score breakdown (from 522 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.8
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5.0 / 5Outstanding
"Right in the middle of the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience! We look forward to hosting your stay again at the Courtyard by Marriott Magnificent Mile!
3 night romance trip May 23, 2015
HanxingJerome
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Just a fun overnight before a hospital visit the next day. It is a nice hotel
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your sincere comments. We are so happy that you were able to enjoy some quality time in Chicago. We couldn’t be more grateful for your positive thoughts. We hope we can host your next stay in Chicago!
1 night family trip Jun 14, 2015
Phillip
US
4.0 / 5Excellent
"Nice hotel, nice proce"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Friendly staff. Good value
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your thoughts. We couldn’t be more grateful for your positive thoughts about our staff. We work hard to exceed guest expectations and to make every guest feel welcome.We hope we can host your next stay in Chicago!
1 night romance trip Jun 13, 2015
Robert
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The front desk staff and concierge were attentive and professional. Hari, and Auturo, Concierge were great. Priscilla, front desk, was training on the first day of my arrival and she was great,she asked if I preferred a higher floor or lower floor and she met my request for a higher floor. I anticipate she will have a long career with Marriott. My only complaint was the stains on the carpet in my room. I never went bare foot the entire time I was there, yuk.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your short and sweet review! We are glad you found our hotel staff to be friendly and helpful .We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We sincerely apologize for the stains on your carpet. This has been brought to the attention of our Housekeeping Manager to correct the mentioned concerns. We thank you for staying with us and look forward to host your next stay in Chicago!
3 night trip with friends Jun 6, 2015
Rosa
US
5.0 / 5Outstanding
"No problems!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will stay here again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so happy to hear that you had a problem free stay. We look forward to hosting your stay again in Chicago!
1 night trip with friends Dec 27, 2014
Christina
US
5.0 / 5Outstanding
"Our wonderful family getaway weekend!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the moment we pulled up to the curb we were treated with very courteous very helpful people throughout our stay! We know where we will be staying everytime we come to Chicago!! We felt very safe and very welcomed!!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your short and sweet review! We are glad you found our hotel staff to be friendly and helpful. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to host your next stay in Chicago!
2 night family trip May 22, 2015
Karen
US
3.0 / 5Good
"great staff, great area, not great room."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We went up for a girls weekend and only stayed for one night. I have only good things to say about the staff, very nice and polite. However, the room's carpet had many soaking wet spots that were randomly through the room. It was very disgusting and very creepy to wonder what it might be.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the conditions of your carpeting. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago.
1 night trip with friends May 16, 2015
A Traveler
US
3.0 / 5Good
"Rough start but rest of stay was great"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was great except for the valet in front. We had somewhere else to park out car and didn't want to use their valet. They refused to let us unload our luggage on to a dolly since we weren't using the valet. The guy's attitude was just generally rude. the rest of the stay was fine but it got off to a rough start with the unloading situation.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the experience you had upon arrival. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
2 night trip with friends May 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We arrived a tthe hotel earlier than expected and they were very accomodating and privided us with early check in. All of the staff were extremely friendly.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your warm comments about our staff. We are so happy to hear we were able to accommodate early check-in request. It was our pleasure hosting your stay in Chicago. We appreciate your wonderful comments about our staff. We will be sure to share your kind words with our entire team. We look forward to host your next visit to Chicago.
2 night family trip May 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Girls Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved everything about my stay here. The staff were friendly & very accommodating with anything that was needed! Location was AWESOME!! Will be staying again....
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank for you for your wonderful comments. We are very glad we were able to accommodate you during your stay in Chicago. We appreciate all of your kind words about our staff. We will be sure to share your experience with the entire team. You are correct; we are located just steps from Michigan Avenue, the heart of Chicago. We look forward to hosting your next stay in Chicago!
2 night trip with friends Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel within Walking Distance of Trains"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay. The staff was friendly and helpful, and we were even upgraded for Free. Can't complain about that.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your sincere comments about our hotel. It’s always a pleasure to hear your delightful experience here at the Courtyard by Marriott. Our team works hard to exceed expectations and there is nothing more rewarding than seeing the warm smile an expression on those we have made an impact on. We hope to see you visit again soon!
1 night romance trip Apr 17, 2015
A Traveler
US
3.0 / 5Good
"Nothing special"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Came for a bachelorette party. Room was clean when we arrived and we were able to check in early. Nothing fancy, but it was fine. My only complaint was that the sink smelled like someone had vomited it in prior to us arriving.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the odor you had experienced in your room . Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago
1 night trip with friends Apr 18, 2015
Tracy
US
5.0 / 5Outstanding
"great experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great experience here. Will came back again!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your review! We are so happy to hear that your experience was great. We look forward to hosting your stay again!
2 night family trip Apr 8, 2015
Jann
US
5.0 / 5Outstanding
"Great Location!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We loved this hotel, super clean, very convenient to everything on Michigan Avenue.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so happy to hear that your stay was clean and convenient. We are located in the heart of Chicago which makes it easy to access all that the city has to offer. We thank you for all of your wonderful comments. We hope to see you again soon in the Windy City!
Other trip Apr 1, 2015
A Traveler
US
4.0 / 5Excellent
"Visit to Chicago"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a nice friendly stay at the Marriott. They were having trouble with elevators while at their facility, but we never had a mishap. The restaurant on site was excellent. The staff was friendly and helpful when we needed cab service. The only drawback was the pool was not kid friendly. It would be nice to have a larger pool for children and also a hot tub for adults. Outside of that, we would visit this hotel again.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It was a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are glad you found our team to be friendly and helpful and our restaurant, Viand to be excellent. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. It sounds like you and your family had a wonderful time. We are so happy to hear your positive comments. We hope you come back and stay with us again.
Other trip Mar 30, 2015
Melody
US
5.0 / 5Outstanding
"very nice stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
concierge were very helpful in getting us in to popular restaurants without a wait!! Very friendly and helpful staff!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your wonderful experience! We are so happy to hear that you had such an enjoyable stay. Our team is full of great recommendations so we are so glad to hear our team was helpful. We will be sure to share your kind words with our entire staff. We look forward to your next visit!
2 night business trip Mar 21, 2015
Richard
US
5.0 / 5Outstanding
"Family Spring Break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay was awesome, Customer service was top notch My only suggestion would be a microwave in the room
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your Spring Break getaway! We are so happy to hear that you and your family had such an enjoyable stay. We always appreciate feedback so thank you for taking the time to share your comments. I will be sure to pass along your feedback with our entire team. Thank you and we look forward to your next visit to the Windy City!
3 night family trip Mar 20, 2015
daniel
US
5.0 / 5Outstanding
"Super Location and Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were in town for a girls weekend and the location of this hotel is GREAT! 2 blocks from Michigan Ave, a Garrett's Popcorn right next store and plenty of restaurants to pick from! The hotel staff was great, I was greeted immediately at my cab by a gentleman that took my bags and whisked me to the front desk during a relatively busy check in time. I was checked in immediately and up to my room within 7 minutes! The hotel lobby was warm and inviting and had seating with tables.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It was a pleasure hosting your girls weekend in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are glad you found our team to be friendly and helpful and our location convenient. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. It sounds like all of you girls had a wonderful time. Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. We hope you come back and stay with us again.
2 night trip with friends Mar 20, 2015
Dee
US
5.0 / 5Outstanding
"TERR-ific hotel! Wonderful stay!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spring Break trip with grade-schoolers. Can't say anything bad about hotel. Very clean, comfortable room. Very close to Michigan Ave. shopping and many downtown sites. Easy walk to the river, Millenium train station, Navy Pier, etc. Kids loved the indoor pool -- swimming, 10 stories up! Don't miss nearby West Egg restaurant for breakfast, brunch.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It’s always a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you have during your stay. We are glad you found our pool enjoyable and our location convenient. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. We hope you come back and stay with us again.
5 night family trip Mar 13, 2015
Kevin
US
3.0 / 5Good
"Not over the top nice."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Decent stay, was our first trip taking the kids. The indoor pool was small but nice for them. Carpet in our room had stains, exhaust fan in bathroom didn't work, remote for TV had dead batteries. All and all not to bad for the price.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
We greatly appreciate the time you have taken to share your review.We apologize for your experience with the carpeting, bathroom and remote. We have passed on your comments to the appropriate departments so we can work towards a more efficient stay. We thank you for your time and for choosing the Courtyard. We look forward to your next stay with us!
2 night family trip Mar 13, 2015
Christopher
US
5.0 / 5Outstanding
"Great stay!!! Book it now!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came for a long weekend getaway. Location is amazing, just a block off the mag mile and surrounded by plenty of great places to eat! Stayed in a king deluxe room, which was extremely spacious and comfortable. A pleasent surprise was the mini fridge in the room, made our stay even easier.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your wonderful comments. We are so happy to hear that your stay was so enjoyable. We have to agree with you on our location; just steps from the Magnificent Mile, great restaurants and attractions. We are so glad you had a comfortable stay in our deluxe King room and had easy access to a refrigerator. We look forward to hosting your stay again in Chicago!
2 night romance trip Mar 6, 2015
Antonio
US
4.0 / 5Excellent
"Chicago city center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location of this hotel is "Magnificent" to be sure! We stayed on the 11th floor and had a wonderful view. The service was terrific, and the restaurant attached to the hotel very nice for evening drinks and breakfast on Sunday. The rooms were a bit dated and worn, and the heating unit was either on full blast or nothing at all, but also clean and comfortable.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive comments. You are right; we are only steps away from , the Magnificent Mile, great restaurants, and attractions. We are located in the center of Michigan Avenue convenient for all travelers, business and pleasure. We apologize for the inconvenience that your heating unit had caused you; however, we are delighted to hear your stay was clean and enjoyable. We will be sure to share your feedback with our Engineering team. We hope to see you soon here at the Courtyard!
2 night romance trip Feb 27, 2015
ANN
US
5.0 / 5Outstanding
"Perfect location for Magnificent Mile visit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great check-in experience, next-door reasonable parking, and perfect location for the Magnificent Mile. The staff are friendly and the rooms were quiet and spacious for the rate. We will return!
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you! It is wonderful to hear such great comments about our staff. We will be sure to relay these positive comments to the correct departments. We are happy to hear your stay was enjoyable. You are correct our location is perfect to visit the Magnificent Mile, excellent restaurants and attractions. We look forward to host your next stay in Chicago!
Other trip Mar 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Chicago Overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed just one night and our experience was great. Best of all was the great price! We will come back.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for sharing your comments.We are so happy to hear you had an enjoyably clean and comfortable stay for the value. Thank you for sharing your experience at the Courtyard, we hope to see you again soon!
1 night family trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a wonderful stay. Hotel was clean and quite and close to where I needed to be for my business trip. Staff was great and very helpful with everything we needed. Thanks for the great stay!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your wonderful comments. We are glad you found our hotel staff to be friendly and helpful and the hotel to be clean and comfortable. We are glad you enjoyed our location; it is perfect place to stay for leisure and business pleasure. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to host your next stay in Chicago!
2 night business trip Feb 24, 2015
A Traveler
US
1.0 / 5Poor
"Never again"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Great location but that's it, room (king suite) was small and when sofa bed was open there was no room to move around. Cots not allowed due to fire hazard. Shower curtain was moldy, breakfast card was filled in by former tenant, made us think the room was never cleaned. With all the hotels in Chicago, this is one to miss.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize that your guestroom was not accommodating for you and your family. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago.
2 night family trip Feb 13, 2015
Christopher
US
5.0 / 5Outstanding
"Weekend with Friends"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great! Only thing dissappointing was the pool was not working.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so happy to hear that you had a great stay. Our goal is to exceed all guest's expectations so we sincerely apologize for the inconvenience the pool has caused. We hope to host your stay again in the Windy City!
2 night trip with friends Feb 20, 2015
Colleen
US
4.0 / 5Excellent
"A Bit Disappointed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
We were terribly disappointed that the pool was not in working order during our stay. That was a major factor in booking this particular hotel for a special birthday trip for our son. I feel it would have been professional to offer something in the way of a concession, but nothing was ever offered.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your honest review. We appreciate your feedback regarding your recent stay, we sincerely apologize for the inconvenience this caused you and your family. We strive to exceed expectations and the appropriate departments have been notified to prevent this from future happenings. We hope that we can have another chance to host your next stay in Chicago.
1 night family trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"great for the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was great for the price we paid. If you are going going to stay here and expect the pool to be the one in the pictures on hotels.Com it is not. The pool is very small and super shallow. Other then that the stay was great
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for the courteous response. We are so happy you were satisfied with the price and that you enjoyed your guestroom. We sincerely apologize for the experience you had with the pool. We appreciate your feedback and thank you for taking the time to share. We hope to see you again soon in the Windy City!
2 night trip with friends Feb 13, 2015
andy
US
5.0 / 5Outstanding
"Great hotel & Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff here was great! We were traveling with a baby, and they worked with us for an early check in and larger room. Very helpful anytime we needed anything, directions, etc. Restaurant in the hotel was great, we ate there for a lunch and a breakfast. Part of our group went back down later in the night for drinks. Second day, locked up our luggage after check out while we went out and shopped downtown. Highly recommend!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thoughtful comments. We are glad you shared the list of reasons of why you like the Courtyard! We are very happy to hear such great comments about our staff and that your stay was most enjoyable and accommodating. We will be sure to share your kind words with our entire team. We look forward to hosting your next trip to Chicago so you can see more of the beautiful city
1 night family trip Feb 13, 2015
Robert
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel, convenient location. The staff was very attentive and welcoming.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago!We are very happy to hear such great comments about our staff and that your stay was most enjoyable and accommodating. We are located in the heart of Chicago which makes it easy to access the city. We look forward to your host your next trip to Chicago so you can see more of the beautiful city!
Other trip Feb 17, 2015
Nicole
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved our room! It was clean and comfortable. The staff were very friendly. Great location! The only complaint is the pool was really small. The picture on website made it look much bigger!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your wonderful comments. We appreciate your kind words about our staff and we will be sure to share your feedback with the entire team. We have to agree with you on our location; we are just half a block from the Magnificent Mile, steps from great restaurants, and attractions. we look forward to hosting your stay again!
2 night trip with friends Feb 13, 2015
Sarah
US
5.0 / 5Outstanding
"It's the perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We have been visiting Chicago for over 40 years. We love staying in this part of Chicago. It's the perfect location for shopping (the Magnificent Mile), the Navy Pier & walking distance to many restaraunts, nightlife & attractions.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thoughtful comments. We are glad you had such an enjoyable stay in Chicago. We really enjoy our location as well; we are just steps away from Michigan Avenue shopping and a variety of restaurants. In addition, only a short walk to the Navy Pier and other great attractions. We look forward to hosting your stay again soon!
Other trip Feb 16, 2015
Kathy
US
4.0 / 5Excellent
"Girls Weekend!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Best location ever! Hotel is walking distance to great shopping, restaurants, bars and The John Hancock building.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It’s was such a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We are located in the heart of Chicago which makes it very easy to access the city. There are many choices of where to stay in the downtown area, so thank you for selecting our hotel. We look forward to hosting your stay again!
1 night trip with friends Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Was in town for a "girls" weekend to take granddaughters to see Disney Frozen on Ice. Great hotel, excellent location and service was superb!! And it helps that Starbucks is in hotel and Garrett's Popcorn is right next door!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your girls weekend! We hope you and your granddaughters had a fabulous time at Disney's Frozen on Ice. We are so happy to hear that your stay was so enjoyable. Our staff works extremely hard to make every guest feel right at home so we thank you for your feedback. We look forward to hosting your stay again in Chicago!
1 night family trip Feb 7, 2015
Paula
US
5.0 / 5Outstanding
"Good access to public transportation."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A good place to stay on winter nights in Chicago. Easy of getting to the airport by recommendations of staff.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay.We are located in the heart of Chicago which makes it very easy to access all that the city has to offer. We are so happy to hear our staff was able to make recommendations for you during your stay. We look forward to hosting your stay again in the Windy City!
Other trip Feb 13, 2015
W
US
5.0 / 5Outstanding
"Great Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We didn't actually get to stay here. The pool was being renovated. So the hotel made arrangements for us to stay at another Marriott a few blocks away at our rate. They were very helpful, profession, and accommodating.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so sorry we were unable to host your stay in Chicago. Our guests are very important to us so we are happy that we were able to accommodate you and your family with a swimming pool. We appreciate your wonderful words about our staff. We will be sure to share your feedback with our entire team. We hope to host your stay in the future!
2 night family trip Nov 26, 2014
Sarah
US
5.0 / 5Outstanding
"Great girls' weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a girls' weekend and the site's proximity to restaurants, clubs and shopping made it a very convenient rest stop for the many festivities we had. Everyone was very friendly and helpful and the beds were most welcoming and comfortable. The tub was a little slow in draining which caused a minor delay in our ability to freshen up between activities but it was still a very good hotel overall.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your girls getaway! We are so glad that you found our location convenient for all your festivities. We are located in the heart of Chicago which makes it very easy to access the city and all that it has to offer. We appreciate your kind words about our staff. We will be sure to share your wonderful comments with our entire team. We sincerely apologize for the delay your bath drain had caused you. We have shared your feedback with our Director of Engineering and Housekeeping to correct the mentioned concerns. We hope to see you again soon and thank you for choosing the Courtyard Mag Mile!
2 night trip with friends Jan 30, 2015
A Traveler
US
3.0 / 5Good
"Close to all shopping, right downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    -
The sofa bed mattress was extremely uncomfortable, and it is $50 to park in their parking garage!!!
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience. We are so happy to hear that you enjoyed our location and its convenience. We would like to sincerely apologize for the comfort of the sofa bed mattress. We have shared your feedback with our Housekeeping Manager to correct the mentions concerned. Unfortunately, we do not own the public parking garage so we do not set the rates to park. We will be sure to share your comments with the garage. Thank you for your time and we hope to see you again soon in the Windy City!
Other trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Iron was useless and shower curtain didn't stay inside the bath but hotel was great overall! Lovely breakfast too!
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your feedback. We are so sorry that your iron and shower curtain did not work properly. We have shared the mentioned concerns with our Housekeeping Manager to correct the issue. We are so happy to hear that your overall stay was great and that you enjoyed breakfast at our restaurant and bar, Viand. We thank you again for your feedback as it is very important to us. We look forward to hosting your next stay in Chicago!
Other trip Feb 5, 2015
jackie
US
5.0 / 5Outstanding
"One of the best experiences in a hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I couldn't have asked for more in a hotel. 24 hour gym well equipped - even had towels and cold towels in a frig + full glass windows for a view - hotel was clean and housekeeping was never more than a phone call away, e.g. requests handled immediately for things such as extra towels, even scheduling when service was done. A friend of mine dropped off something for me upon my arrival and the staff put it in my room, even though I arrived early. Nice restaurant, small snack area to charge items to room, convenient and drug stores, restaurants, and shopping all within walking distance. I was there during a blizzard and I was never without any need or want. Again, I could not ask or expect more from a hotel. Outstanding!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for sharing your positive comments. We will be sure to share your warm and friendly thoughts with our whole staff. We are so happy you enjoyed your stay and were able to take advantage of our amenities. We couldn't agree with you more, our location is phenomenal. Our hotel is located in the center of Michigan Avenue, next door to Garrett’s Popcorn, and walking distance of Navy Pier. We are so glad to hear your stay was enjoyable and look forward to your next visit to Chicago!
3 night trip with friends Jan 30, 2015
Sarah
US
5.0 / 5Outstanding
"Magnificent mIle Chicago hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful, clean, wonderfully located, hotel with very kind, considerate and helpful staff
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for sharing your wonderful comments. We appreciate your kind words about our staff. Our staff works extremely hard to make every guest feel welcome and comfortable. We are so happy to hear that you enjoyed our location. We are just steps from the Magnificent Mile, great restaurants, and attractions. We hope to see you again soon!
Other trip Feb 3, 2015
Kathy
US
5.0 / 5Outstanding
"Nice hotel, walking distance to everything!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were in Chicago for business had a great experience. The hotel is a great location, clean and very comfortable with a good restaurant in it. The staff was wonderful. The concierge, Paul, was FANTASTIC, and gave us wonderful suggestions of restaurants, etc... We will definitely stay there again next month!
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so happy to hear that your stay was so enjoyable. Our team works extremely hard to go above and beyond. We will be sure to share your thoughtful words with our entire team. Paul has such great recommendations so we are so glad he was able to accommodate you during your stay. We all look forward to hosting your stay again next month!
Other trip Jan 27, 2015
Deb
US
5.0 / 5Outstanding
"Courtyard Marriott review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stay was very enjoyable, staff was great, room was very clean and comfortable and overall experience was excellent. Would definitely go back!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your experience! We are so thrilled to hear that your stay was so enjoyable and our staff was great. Our team strives to exceed all guests expectations so it is so great to hear your overall experience was excellent. We will be sure to share your great comments with our entire team. We look forward to your next stay
1 night romance trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice, comfortable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was in Chicago visiting a relative in the hospital and stayed at the Courtyard. The desk staff was very friendly at check in and check out. They seemed to care that I had a nice stay. The room was very nice and the bed was comfortable. The room was quiet (I was on the 12th floor). There are numerous places to eat and shop within a very short walking distance. I will stay here again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
We are grateful we had the opportunity to host your stay. You are right about our location; we are in the heart of the Magnificent Mile close to all of our local attractions. Thank you for the great comments about our staff, we strive to meet guest expectation so it’s great to hear your positive thoughts. We look forward to your next stay in Chicago at the Courtyard Magnificent Mile!
1 night family trip Jan 23, 2015
mike
US
5.0 / 5Outstanding
"Excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location. Very helpful staff with our stay
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so happy to hear that you found our staff helpful. Our team works extremely hard to exceed all guests expectations. We will be sure to share your kind words with our entire staff. We look forward to your next visit to Chicago!
2 night family trip Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel for any use"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was going to a convention with my son and the hotel was great. The room was clean and everything worked and the staff was very courteous. The location is perfect for almost anything downtown. Plenty of restaurants in the area for any kind of meal. We did not dine in the hotel, so no comment on that.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard by Marriott as your accommodation in Chicago. We couldn’t agree with you more; we love our location. We are in the heart of the Windy City, only steps away from restaurants and shopping, and only a few blocks from Chicago’s main attractions. We are delighted to hear you enjoyed our staff, we work hard to exceed guest expectations and nothing is more rewarding than hearing it from our guests. Thank you for sharing your positive feedback!
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Chi-Town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was my first Girls Getaway to a city I'd never visited. The room was roomy and a welcomed site after a long day of shopping ( walking). It's also home to Vlads restaurant which was very tasty. Even though we were in the city, I felt very safe in our surroundings. Even the panhandlers were nice. The "market" is much smaller then pictured online but Starbucks was a welcomed comfort. The sofa in our room was coming apart along the edge and the fridge was "hidden" in the cabinet which we didn't find until the night of our last day. The best highlight ( and costlyiest...lol) was Garrett's Popcorn. The yummiest popcorn and the biggest bags we left with! When we comeback, we'll be staying at this Courtyard!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your girls getaway! We are so happy to hear that you found our rooms spacious and our restaurant, Viand delicious! We sincerely apologize for the condition of your sofa bed during your stay. We have brought this to the attention of our Housekeeping Manager to correct the mentioned concern. We appreciate your feedback and the time you have taken to share your experience. We look forward to hosting your stay again in the Windy City!
2 night trip with friends Jan 17, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location, nice room. Everything was fine, except that the hot water in the shower was a little low. The concierge when we checked in was quite kind and helpful.
Genuine Expedia guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your feedback. We sincerely apologize for the inconvenience the hot water caused you. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Engineering to correct the mentioned concerns. We will be sure to share your wonderful comments with our Concierge. We look forward to hosting your stay again in the Windy City!
Other trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"1st stay but not the last!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was clean and nice, we loved the pool and fitness room and the staff was awesome!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your great comments. It is so wonderful to hear you found our rooms clean and nice and the pool and fitness center great! We appreciate your kind words about our staff. We will be sure to share your experience with our entire team. Thank you for staying with us and we hope we can accommodate you on your next visit to Chicago!
2 night romance trip Jan 15, 2015
Brittney
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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