All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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165 East Ontario Street, Chicago, IL, 60611, United States of America, ‏‎855-239-9399
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 592 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Cleanliness
    Quite clean
  • Breakfast
    Breakfast is average
  • Pool
    Bad pool
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5.0 / 5Outstanding
"Great location!"
Great location! Attached parking was convenient! Great food all close by!Shopping on Michigan Ave just a block away! Only two gripes..one, the sirens (close to northwestern hospital). And why do they keep them on so late at night?! But manageable really if you've ever lived or been in the city. And two, the shower curtain! Really could have made it a bit lower, even an inch! Small gripe,but it's small things like that that you remember. We would definitely stay here again. Loved the location and price for such a nice hotel. Parking was a lot, but that's what you get. If you want to save on that plan ahead and use spotfinder or an app. Just remember you might have to walk a bit to get to your car. We should have, but I didn't plan it out, so we didn't. In the end, though , I was happy to have the car right there connected to the hotel.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your warm comments. You are right; our location is steps away from Michigan Avenue and nearby many restaurants to suit your taste and shopping. We appreciate your feedback and we will be sure to share your comments with the appropriate departments. We hope to see you again soon!
3 night family trip Jan 20, 2016
Dustin
US
4.0 / 5Excellent
"Great hotel"
Nothing major to say about the hotel in a negative way. A very nice place. Overnight garage parking is costly, but you're in Chicago and that would be the case in any big city. The biggest issue I came across was the number of clumps of hair in the pool. There will always be hair here and there, but this was out of control. Maybe that was a lack of attention to the pool by staff or a lack of brushing of hair by someone or a combo of both. It was pretty gross, so keep your eyes out in the pool.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your review. We apologize for the inadequate experience you had at the swimming pool. Our goal is to reach above and beyond guest expectation and this is not our standard of cleanliness. We have shared your comments with our Housekeeping Manager to correct the mentioned concerns. Please accept our apology and we do hope you will allow us the opportunity to accommodate you in the future.
2 night family trip Jan 16, 2016
Michael
US
5.0 / 5Outstanding
"Sail Boat Show"
Easy access to bus routes. Close to Timothy O'Toole's, our preferred watering hole. Relatively inexpensive parking if you use Spothero.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
We hope you enjoyed the Boat, RV & Sail Show! Thank you for choosing the Courtyard Magnificent Mile for your accommodations. We are located in the heart of Chicago which makes it easy to access all that the city has to offer. We are happy to hear that you were able to take advantage of the city bus and enjoy one of our neighbors, Timothy O'Tooles! We look forward to hosting your stay again soon.
2 night business trip Jan 15, 2016
Sam
US
5.0 / 5Outstanding
It was dissappointing that the restaurant and bar were closed but there are pleanty of options very near by.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your feedback. We are grateful to have had the opportunity to host your stay here in Chicago. We sincerely apologize for the inconvenience the restaurant had caused you. We hope to have you back soon so you can see the restaurant and bar completely renovated! Thank you for your time and we look forward to your next visit to Chicago!
1 night family trip Jan 16, 2016
Joseph
US
5.0 / 5Outstanding
"5 star"
Unfortunately we had to leave before we were able to stay the night because of illness. The wonderful staff did not charge us for the room. The short time we did spend was great. Comfortable beds,nice size shower,clean room. Absolutely our pick later this summer
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your thoughts. We are so sorry to hear that your trip had to be cut short and we hope you all are well. It was our pleasure to assist you during the time you were here. Our guests are our first priority so we are happy to hear our staff took care of you. We will be sure to share your wonderful comments with our entire team. We look forward to hosting your stay this Summer!
1 night family trip Jan 1, 2016
David
US
4.0 / 5Excellent
"NYE 20 t"
New years. Perfect. Safe. Walk to everything
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Happy New Year! Thank you for ringing in the New Year with us here in Chicago. We are happy that you had such a wonderful stay. We are located steps from the Magnificent Mile, great restaurants, shopping and attractions. We hope to see you again soon at the Courtyard Mag Mile!
2 night family trip Dec 31, 2015
william
US
5.0 / 5Outstanding
"Fun In Chi-Town"
This was a quick trip to Chicago for us on New Year's Day. Check-in was fast and easy. Do NOT like having to pay for parking, though.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your courteous feedback! It was a pleasure hosting your stay in Chicago and we enjoyed hearing how wonderful of a time you had. We look forward to welcoming you back to the Windy City!
1 night family trip Jan 1, 2016
Bridget
US
5.0 / 5Outstanding
"Amazing service and hotel"
It was great. Room was clean and spacious. Bed was very comfortable. They even gave us free soft drinks right at New Years! Will absolutely go back! Friendly staff. 100% satisfied
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Happy New Year! Thank you for your courteous feedback. We are delighted to hear that your stay was clean and spacious. Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. We look forward to sharing this with our team! We hope you come back and stay with us again.
1 night romance trip Dec 31, 2015
Marco
US
4.0 / 5Excellent
"holiday"
Overall stay was good However asked for the phone to be fixed. After wo days no one sowed up
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience the telephone caused you. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Engineering to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
2 night romance trip Dec 26, 2015
Anthony
US
5.0 / 5Outstanding
"Great location in Chicago"
We stayed overnight here 12-30. location was excellent just a scant block off Michigan. For the rate we paid I'm not sure you could do any better. Hotel is very nice. We've stayed at a few other hotels in Chicago with these cheaper rates and they have not been nearly as nice. There is a parking garage directly attached to the hotel - you don't have to walk outside on the street. It's very convenient. There's a Starbucks and a tiny mart basically in the lobby area. Room was very spacious for 4 people with 2 nice queen beds and a decent tv. Lots of casual eating places close by as well as tons of shopping. We read the review about noise. Our room was on the 15 the floor (facing east no city view) but very quiet. We would definitely stay again..
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Happy New Year! Thank you for your loyalty and choosing the Courtyard as your choice of accommodation. Our hotel works hard to meet guest expectations and we are grateful for you to share your experience. Our location is very convenient, we love being in the heart of Chicago. You are correct; we have easy access to all the various types restaurants . Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. We look forward to host your next stay in Chicago.
1 night family trip Dec 30, 2015
Denise
US
5.0 / 5Outstanding
Good location!!!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Mag Mile for your stay in Chicago. We look forward to hosting your stay again in the Windy City!
2 night family trip Dec 26, 2015
A Traveler
US
5.0 / 5Outstanding
Enjoyed our stay, it was a family Christmas vacation. Actually rented 3 rooms and all three were together on the same floor and were very accommodating.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your enlightening feedback! We are extremely excited to hear that your stay was enjoyable and most suitable for your family. We work hard to make every guest feel welcome and we are so happy to hear your positive comments. We hope you come back and stay with us again soon!
3 night family trip Dec 27, 2015
Joanne
US
5.0 / 5Outstanding
"Loved it!"
Excellent clean hotel and wonderful location in downtown Chicago. Was perfect. Will definitely stay again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for the courteous response. We are so happy you were satisfied with your stay and that you enjoyed our fabulous location. We love that our hotel is within walking distance of the Magnificent Mile, Navy Pier, and Chicago River. We appreciate the time you took to share your wonderful comments. Thank you for staying with us, we look forward to hosting your next stay!
1 night family trip Dec 26, 2015
Monica
US
5.0 / 5Outstanding
Got this hotel at a great price. Location is excellent. Staff was so friendly, room was clean, good size and very comfortable. Would stay again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and site seeing. We will definitely pass along your nice comments about our staff. We thank you for staying with us and look forward to hosting your next stay in Chicago!
1 night family trip Dec 19, 2015
A Traveler
US
4.0 / 5Excellent
"The night"
The family had a great time the rooms were nice the location was perfect. The only thing I didn't like was the cold pool and the sight of 7 band aids laying around the pool. Made me question the cleanliness of the place.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your feedback. We apologize for the inadequate experience you had at the pool. Our goal is to reach above and beyond guest expectations and this is not our standard of cleanliness. We have shared your comments with our Housekeeping Manager to correct the mentioned concerns. We thank you for complimenting our guestrooms and location. We do hope you will allow us the opportunity to accommodate you in the future.
1 night family trip Dec 22, 2015
A Traveler
US
4.0 / 5Excellent
"A Little disapointed. hmmm"
No sheets on Sofa bed, looked in closet and there were 2 sheets but neither of them were fitted. We set a wake up call for 9:30am and a do not disturb sign on our door.. We had a Mexican gentleman knocking on our door @ 8:00am asking us if we ordered a crib. The guy didn't know which room did had called it in?? When we told the front desk about this they didn't even offer an apology, it was and Oh and change the subject.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
We apologize for the inadequate experience you had upon checking into our hotel. We are embarrassed that your room was not prepared upon your arrival and your room was mistaken for another. Our goal is to reach above and beyond guest expectation and this is not our standard of service. We thank you for sharing your feedback and we will be sure to share your comments with the appropriate departments to correct the mentioned concerns. Please accept our apology and we do hope you will allow us the opportunity to accommodate you in the future.
1 night family trip Dec 17, 2015
Rebecca
US
4.0 / 5Excellent
"Awesome location!"
Great location, one block from the Magnificent Mile!! Staff were friendly and helpful, comfy beds, clean...will definitely stay here again!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback!. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and site seeing. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to hosting your next stay in Chicago!
3 night family trip Dec 16, 2015
ANGIE
US
3.0 / 5Good
Bathroom was dirty. A large amount of hair was in the bathtub. When I told the desk, the response was simply "I'll tell housekeeping about it." Nothing was done while we were there...I didn't take a shower because it was that gross. :(
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
We apologize for the inadequate experience you had with your guestroom bathroom. We are embarrassed that your room was not prepared upon your arrival.This has been brought to our Director of Housekeeping to correct the mentioned concerns. Our goal is to reach above and beyond guest expectation and this is not our standard of cleanliness. We thank you for your feedback. Please accept our apology and we do hope you will allow us the opportunity to accommodate you in the future.
1 night business trip Dec 10, 2015
A Traveler
US
4.0 / 5Excellent
"Nice. Excellent location for shopping"
Uncomfortable couch/ sleeper in King room.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience the sleeper sofa caused you. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Housekeeping and Engineering to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
1 night family trip Dec 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Family stay"
I came here with my mother and 2 children who are 7 and 9. We picked this hotel because we wanted to be near navy pier to attend the Winter Wonderfest. This location was perfect and in the middle of a great shopping area with plenty of restaurants nearby. Hotel was very clean, staff was very friendly, room had a great view and my kids had a great time playing in the pool! I would definitely recommend this hotel to anyone and will come back again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you so much for sharing your wonderful comments! We are extremely happy you enjoyed your stay at our hotel. You are right about our location; we love how being in the heart of Chicago! We appreciated you taking the time to share such positive feedback about our clean hotel and friendly staff. Our team works hard to exceed guest satisfaction; we are more than happy we were able to accommodate you and your family. . We look forward to host your next stay to Chicago!
1 night family trip Dec 11, 2015
Rachel
US
4.0 / 5Excellent
"Christmas in the Chicago"
Location was great. Staff was helpful and friendly. The only thing that needs improving is the room decor. It badly needs an update. In our shower the grout along the tub was cracked and nasty. New carpet, drapes, bed linens and shower redo and it would rate high.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience of the room had caused you. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you and your family your next visit to Chicago.
1 night trip with friends Dec 10, 2015
Andrea
US
5.0 / 5Outstanding
In the city for a theater weekend. Love Marriott products, including the credit card!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your loyalty and courteous feedback! It was a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you had during your stay. We look forward to hosting your stay again in Chicago!
1 night romance trip Dec 5, 2015
William
US
5.0 / 5Outstanding
Hotel staff was extremely friendly and helpful!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback! We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We will definitely pass along your nice comments about our front desk staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to hosting your next stay in Chicago!
2 night family trip Dec 4, 2015
Karen
US
5.0 / 5Outstanding
"Would return to the Marriott Courtyard"
I would certainly stay again. Clean, comfortable, excellent location. Very quiet for the location.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for sharing your positive thoughts! We couldn’t agree with you more; we love our location. We are in the most central area of the Magnificent Mile. The Courtyard is just steps away from Michigan Avenue, multiple restaurants, and everyone’s favorite Garrett’s popcorn is next door. We are so glad that you enjoyed our clean and comfortable rooms. We hope to see you again soon! Happy Holidays!
1 night family trip Dec 4, 2015
Nancy
US
5.0 / 5Outstanding
"Great place to stay in downtown Chicago!"
Hotel staff was very helpful!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your short and sweet review! We are glad you found our hotel staff to be friendly and helpful. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to host your next stay in Chicago!
1 night family trip Nov 24, 2015
A Traveler
US
4.0 / 5Excellent
"Great location for Gold Coast shopping/dinner"
The front desk wasn't very helpful...there wasn't anyone asking us for assistance....just looking around trying to look busy when we're the only one in the lobby. The pool was small so be prepared for that if you want adult time at the pool it isn't going to happen. Workout room was decent.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the actions of our Front Desk. This is a rare situation for our team and we thank you for your feedback. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago
1 night family trip Nov 14, 2015
Orlando
US
4.0 / 5Excellent
Just a great hotel overall.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! It is so great to hear that you enjoyed your stay. We look forward to hosting your stay again soon!
1 night family trip Nov 21, 2015
Christine
US
4.0 / 5Excellent
"Chicago Getaway"
Location was perfect. Right downtown. The room was a little small however. Overall, nice, clean hotel.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you, it is wonderful to hear such great comments. We are glad you enjoyed the location of our hotel; we are conveniently located near many attractions, shopping, and centered around a variety of restaurants. Thank you for sharing your positive feedback. We hope to see you again soon!
1 night trip Nov 14, 2015
A Traveler
US
5.0 / 5Outstanding
"our chicago get away"
we had 3 people and was told to take the suite with a couch that was a bed that was very uncomfortable and it had a rip on the seam of the cushion that whole thing should be replaced with a newer model also a stain on the carpet that they should try and get out other than that is was a great place and a great location and everyone was very accommodating we would stay at this hotel again for sure.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thorough review. We sincerely apologize for the inconvenience the pull out sofa sleeper caused you. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
2 night trip with friends Nov 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Fantastic hotel, great location."
Came for a girls weekend. We had 5 girls. 2 queen size beds and a pull out sofa. The room was very clean, very comfortable. The hotel is in a GREAT location; 1 block off Mich. Avenue. The manager, Lindsay was AWESOME. She was very attentive to our needs, we were there to celebrate my sisters birthday. They gave us Red Carpet service. Lindsay made us feel like we were at home. She and Aturo, the Concierge, went out of their way to answer questions about restaurants, shopping, etc. They even made us reservations at a great nearby place. The hotel has some nice security measures so that non-guests can not get onto the guest room floors. I would stay here again in a minute.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your thoughtful comments. We are glad you shared the list of reasons of why you like the Courtyard! We really enjoy our location as well; we are just steps away from Garrett’s Popcorn, Michigan Avenue shopping, and a variety of restaurants. In addition, only three blocks away from Water Tower Place and the John Hancock. We are very happy to hear such great comments about our staff and that your stay was most enjoyable and accommodating. We look forward to your host your next trip to Chicago so you can see more of the beautiful city!
2 night trip with friends Nov 6, 2015
Jennifer
US
4.0 / 5Excellent
"Overall nice stay"
Good location, cheap parking, good hotel service but no free breakfast.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your loyalty and choosing the Courtyard as your choice of accommodation. We look forward to host your next stay in Chicago!
1 night trip with friends Nov 7, 2015
Shinjini
US
5.0 / 5Outstanding
Great location right in the middle of Chicago - could walk almost anywhere. Hotel service was impeccable. Room was comfy and cozy.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your excellent comments. We love our hotel’s location; we are glad you enjoyed it as well. The convenience of being able to walk to any place downtown from our hotel really makes a difference. Our location makes it easy to access all that the city has to offer. Thank you again for sharing your feedback, we hope to see you soon!
3 night family trip Oct 30, 2015
Kari
US
5.0 / 5Outstanding
"Would definitly stay again"
Stayed here on a Wednesday night to see a concert at Union Center.The hotel couldn't be in a better location, has a starbucks and is connected to a parking structure.Very easy to find in the city,service was good,room was clean. I thought the room could be a bit larger but all in all it was good.I really liked the vanity area outside of the bathroom. Very standard hotel in the heart of the city.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback and your loyalty to the Marriott Brand. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and site seeing. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to hosting your next stay in Chicago!
1 night family trip Oct 28, 2015
Jennife
US
5.0 / 5Outstanding
Needed a few extra things from housekeeping and they were very prompt.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you! It is wonderful to hear such great comments! We look forward in hosting your next stay to Chicago!
1 night family trip Oct 23, 2015
A Traveler
US
4.0 / 5Excellent
Location was perfect for my brief time in Chicago. Close walk to all the places I wanted to visit. Hotel staff was very helpful.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile! We are grateful we had the opportunity to host your stay. You are right about our location; we are in the heart of the Magnificent Mile close to all of our local attractions, restaurants and shopping. Thank you for the great comments about our staff, we strive to meet guest expectation so it’s great to hear your positive thoughts. We look forward to your next stay in Chicago at the Courtyard Magnificent Mile!
2 night trip with friends Oct 20, 2015
charles p
US
3.0 / 5Good
"Bad Service"
The site says check in is actually earlier than it really is. We checked in on time though, and our room was not yet cleaned. She stated that this was the same for everyone because room service was running behind. The girl asked for our number to call us and told us we could wait wherever we wanted. There were 6 of us, all with luggage. We couldn't go anywhere because of that so we sat in the lobby. After an hour of waiting we finally approached another girl and asked about the status of our room because we had dinner reservations. After complaining we were offered a smaller room, which we explained would not work. We booked the room we had for a reason. After talking to her for 10 minutes our room conveniently became ready. The stay was ok, I personally prefer the Marriott on michigan ave to this one. The following morning the maid just walked into our room around 9am. She didn't knock beforehand or anything, just walked in and then immediately apologized and walked out. When we checked out all that was offered to us for being inconvienced was an apology. The lady at check out was actually more helpful than anyone we encountered during check in, and seemed more sorry about our bad experience than the ladies we dealt with the day before. Overall I would not recommend this hotel. For the price, I would rather pay more and get a better staff somewhere else.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you so much for taking the time to share your experience. Your feedback is extremely important to us as we continue to better our service. We are so sorry that we did not exceed your expectations as this is not usual behavior from our staff. This has been brought to our Front Office Manager to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel and give us an opportunity to accommodate you on your next visit to Chicago.
1 night trip with friends Oct 17, 2015
A Traveler
US
5.0 / 5Outstanding
Perfect location parked our truck and never moved it we could walk everywhere
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank for you for choosing the Courtyard Magnificent Mile. We are very glad we were able to accommodate you during your stay in Chicago. You are correct; we are located just steps from Michigan Avenue, the heart of Chicago which makes it easy to access all that the city has to offer. We look forward to hosting your next stay in Chicago!
2 night family trip Oct 10, 2015
Heather
US
5.0 / 5Outstanding
"Raider / Bears game."
Had a great time in Chicago people and hotel were great will stat there again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile during your stay in Chicago. It was a pleasure hosting your stay and we truly appreciate your wonderful words. We will be sure to share your kind feedback with our entire team. We look forward to hosting your stay again!
3 night business trip Oct 2, 2015
Kirk
US
5.0 / 5Outstanding
"Great Chicago location!"
Perfect location ...just off Michigan Ave. Would certainly stay here again!
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive comments. You are right; we are only steps away from the Magnificent Mile, great restaurants and attractions. We are located in the center of Chicago convenient for all travelers, business and pleasure. We are delighted to hear your stay was enjoyable. We hope to see you soon here at the Courtyard!
1 night romance trip Oct 9, 2015
julie
US
5.0 / 5Outstanding
"Good Place to Stay"
It was a great place and great location. I liked being right by the Magnificent Mile and Navy Pier for after-work activities.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you, it is wonderful to hear such great comments. We are glad you enjoyed the location of our hotel; we are conveniently located near many attractions, shopping, and centered around a variety of restaurants. Thank you for sharing your positive feedback. We hope to see you again soon!
2 night business trip Oct 8, 2015
Roger
US
4.0 / 5Excellent
The staff in the bar was very accommodating of our large party when we met with friends.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for taking the time to share your feedback. It was our pleasure to accommodate your group during you stay. We will be sure to pass on your wonderful comments to our team. We look forward to hosting your stay again!
2 night trip with friends Oct 2, 2015
Kathleen
US
4.0 / 5Excellent
"Nice hotel, strange view from the room"
We had a nice one night stay here. The hotel is in a great location right off of the Magnificent Mile and close to millenium park, the Hancock building, navy pier, etc. the room was nice, clean and comfortable. The only reason I didn't give this hotel 5 stars is the odd location of our room. The window to the room looked directly into the pool, as in our room window was about 10 feet from the edge of the pool, which also looked into the fitness room on the other side. So much for any privacy, not to mention view which was disappointing. I probably would have asked for a different room had we been staying more than 1 night. Other than that it was nice.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for the courteous response. We are so happy you had an enjoyable stay and that you enjoyed our fabulous location. We love that our hotel is within walking distance of the Magnificent Mile, Navy Pier, and Chicago River. We apologize for the location of your room; however, we have many rooms with that accommodation so for your next stay let us know what we can do to arrange that for you. Thank you for staying with us, we look forward to hosting your next stay!
1 night family trip Oct 8, 2015
Emily
US
4.0 / 5Excellent
"Fun in Chicago"
We enjoyed our stay. The hotel is one block away from Michigan Ave and a few blocks north of the river. I would say it in a good location. The L is about 4 blocks from the hotel. The staff was friendly and efficient and the rooms clean and comfortable. If you have stayed in a Court Yard by Marriott this hotel is typical of all of them. For those who do not like rooms high up, the room floors do not start until the 10th floor and go to 22.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback and your loyalty to the Marriott Brand. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and site seeing. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to hosting your next stay in Chicago!
3 night family trip Sep 26, 2015
MICHAEL
US
5.0 / 5Outstanding
"Spectacular September Visit to Chicago!"
We had an enjoyable stay. Remember to stop at Garretts for your CityMix popcorn fix! We also enjoyed breakfast at the West Egg Cafe - great service, fantastic menu! 620 N Fairbanks Ct - two blocks east of the hotel on Ontario
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile!! We love our location as well. You are right; we are in the heart of the Magnificent Mile, a Starbucks inside our building, and next store to Garrett’s Popcorn. In addition, just steps away from West Egg and other great restaurants. We look forward to your host your next trip to Chicago so you can see more of the beautiful city!
2 night family trip Sep 21, 2015
Sandi
US
4.0 / 5Excellent
It was to short but very nice.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile! We are so happy to hear that you had an enjoyable stay. We look forward to hosting your stay again in Chicago!
1 night trip Sep 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Farmaid trip 2015"
We were able to get a room at the last minute at CY MM for our first trip to Chicago for Farmaid.We were in another hotel and completely dissatisfied and CY was able to accommodate us. Everything and everyone couldn't have been nicer ! They even allowed us to check in early at no extra charge. The staff was so helpful from getting taxis, reccomending places to eat and giving us cards for discounts and so polite also. The room was absolutely spotless and very comfortable. We would definitively reccommend and if we go back to Chicago we we stay there again.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your positive feedback.We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you found the guestrooms to be clean and comfortable. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you for staying with us and look forward to hosting your next stay in Chicago!
2 night romance trip Sep 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Outstanding"
Going back
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago. It was a pleasure hosting your stay and we are so happy to hear your experience was outstanding. We look forward to having you again in the Windy City!
2 night romance trip Sep 11, 2015
Brian
US
4.0 / 5Excellent
"Good location for a decent price for 5"
This was an annual getaway in Chicago for 5 friends who needed a decent hotel that could accommodate 5 for 2 nights at a good price within walking distance of places like the Navy Pier and Ed Debevics. The room was large and had 2 beds and a sofa bed. The sofa bed was a little too worn and soft, but otherwise, It worked out well. We were able to unpack our car in front of the hotel, then park elsewhere (we didn't use their garage).
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you, it is wonderful to hear such great comments. We are glad you enjoyed the location of our hotel; we are conveniently located near many attractions, and shopping. Thank you for sharing your positive feedback. We hope to see you again soon!
2 night trip with friends Sep 10, 2015
Jason
US
5.0 / 5Outstanding
"Girls trip"
We enjoyed our 4 night stay here. It is a great location and is within walking distance to a lot of attractions. We had 3 in our room and we booked the room with 2 queen beds and the sofa bed and it worked out great. Highly recommend this hotel.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your sincere comments. We are so happy that you were able to enjoy some quality time on your girls trip. We work hard to exceed guest expectations and to make every guest feel welcome. We hope we can host your next stay in Chicago!
4 night trip with friends Sep 8, 2015
Cindy
US
5.0 / 5Outstanding
"Wonderful stay"
Excellent location. Clean rooms. Wonderful service. Kids loved the swimming pool.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Chicago Magnificent Mile
Thank you for your enlightening feedback! We are extremely excited to hear that your stay was clean and most suitable for your family. Our location is perfect for families looking to shop, sight see, and tour the city. Our team works hard to make every guest feel welcome and we are so happy to hear your positive comments. I will be sure to share this with our team! We hope you come back and stay with us again soon!
3 night family trip Sep 2, 2015
A Traveler
US
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