"Nice rooms and great service"
Very impressed with the hotel service, rooms and especially the food which was served at the hotel. We took a chance and ate in the small restaurant but was pleasantly surprised. The food was awesome, the chef came out to our table to check on us and he was very personable...Great experience for our first time at this hotelGenuine Hotels.com guest review
Went for an Astros game and this hotel is in the perfect location. Right across the street from the stadium. Very clean, no complaints.Genuine Hotels.com guest review
Customer service. Vallet parking good service. Awesome employees in the dinner area.Genuine Expedia guest review
"Great place to stay with 2 big but's"
Great hotel with 2 major complaints. 1) For the amount of money I paid for the room, to also charge me for wi-fi is outrageous. I know its free in the lobby, but when I get back late at night and want to catch up on emails, I want to do that from the comfort of my room and not slog all the way to the lobby. I find that policy really poor. 2) The food […] is way way overpriced. Read moreGenuine Hotels.com guest review
"Enjoyed my stay!"
Had a wonderfule time. Wish check in time would've been communicated. I waited 2.5 hours for my room to be 'ready'.Genuine Hotels.com guest review
"Extremely helpful Staff- Very Noisy Rooms"
The staff was extremely helpful and pleasant. They even have a fun random VIP guest of the day that they implemented to make one lucky guest feel super-special. HOWEVER, the construction of the hotel is on the first 4 or 5 floors the hallways are open looking down at the lobby and the very noisy last night bar. It was hard to get to sleep at a reasonable […] hour. Read moreGenuine Hotels.com guest review
It was alright. Be advised it is valet parking only. Pricey too at $26. you can hear the crowd at the bar from your room. The ac doesn't work too good either. Personally it's not worth the hassle of getting here and spending the money on itGenuine Hotels.com guest review
"very nice hotel across the street from MinuteMaid"
enjoyable and convenient beds comfortable our particular rm spaciousGenuine Expedia guest review
Came for a concert at Jones Hall and ate at Birraporreti's. All close and convenient. Found a spot across the street for overnight parking so saved the $27 for parking. The hotel decor is very much to our taste. Room was very clean with no evidence of wear and tear. Comfortable bed. Sound on the TV was terrible, muffled, like talking with a mouth full […] of hot potato. (No loss since there is nothing worth watching!) Altogether a pleasant stay. Would come again Read moreGenuine Hotels.com guest review
The Westin is the perfect Hotel to stay if you want to make it a baseball date night or weekend getaway!Genuine Hotels.com guest review
"Comfortable and close to Toyota Center"
The hotel staff were very accomodating. Check in and check out were a breeze. Valet was very nice. Hotel bar was nice and clean. One of the waitresses had on way too tight of a dress though and had "the girls" out there for everyone to see. :-( Everything over all was very good. I have to say, though, that the cleaning staff must not mop the bathroom […] floors very well. I saw residue of "dribble" dried on the floor in front of the toilet. Made me kinda go "yuck" since I was in there barefoot. Read moreGenuine Expedia guest review
"Weston scores again."
Refurbished and pristine. Staff was fast and friendly.Genuine Expedia guest review
"Time to getaway"
The hotel was wonderful but our room had a clicking noise in the ceiling all night that made it difficult to go to and remain asleep. The pillows were not the most comfortable either to lay your head on. Otherwise, the hotel was wonderful.Genuine Hotels.com guest review
Very nice. Room seemed recently renovated. Nice comfortable bed. Right next door to a fabulous restaurant, Vic & Anthonys and right across the street from Minute Maid Park.Genuine Expedia guest review
Fantastic hotel. I highly recommend.Genuine Hotels.com guest review
"What an amazing weekend."
The room was really nice, the bathroom was big and the bed was very comfortable. The bar/lounge area got a bit rowdy and echoed into the room, but it wasn't too bad. Everything else was perfect. Valet was very punctual. I recommend the omelet for breakfast and walk to Vic & Anthony's for dinner. RSVP early.Genuine Hotels.com guest review
"Beautiful Hotel! Comfy Room!"
We had a wonderful time. It was the night of our wedding. We arrived and went downstairs for some drinks. The drinks were fabulous! The room was very nice and very comfortable. We slept great! We ordered breakfast in bed the next day and it was delicious. We had a wonderful time and will definitely be back!Genuine Hotels.com guest review
The room was very comfortable and clean. THe service was great and the staff was very friendly and helpful.Genuine Hotels.com guest review
"Close to all must-see sights"
Great price for such a nice hotel!Genuine Hotels.com guest review
"One of my favorite Westins!!"
Great stay!! Rooms are beautiful!Genuine Hotels.com guest review
Located directly across from Minute Maid Park. Very conveniet for us. Several great restaurants nearby. Good part of town. Clean, beautiful, huge bath, comfortable beds and pillows. Staff very accodating. Great experience at a good price.Genuine Expedia guest review
"What a pleasant surprise!"
The staff was very helpful in recommending things to do in downtown Houston before our show at the Toyota Center.Genuine Expedia guest review
"FANTASTIC DOWNTOWN HOTEL"
The Westin Downtown is a wonderful hotel experience! The lobby is gorgeous, the staff is extremely courteous, and the rooms are beautifully decorated. The bathroom was very large. The bed was very comfortable. I would stay in the hotel every time I return to Houston!Genuine Expedia guest review
"4 Star Westin guality and ambiance!"
Nice big room with a heavenly bed in a great downtown hotel. Friendly staff - didn't use restaurant. It is a little walk to the downtown restaurant, bar scene, (hotel is located next to Minute Maid Park) but not a problem. Only issue we had is that we couldn't get the heat/air position to change. No matter what number we changed it too, it reset to […] 69! It wasn't a big deal for the one night (it was cold outside) and the room was warm, but maybe something to check into for longer stays. Will stay here again if the price is right! Read moreGenuine Hotels.com guest review
"close to conv center"
The hotel has clean nice rooms, convenient to the convention centerGenuine Expedia guest review
"Clean and New"
The interior of this hotel seemed new. I loved the fact that it was impeccably clean. It's only a short distance from the Galleria, and seemed much nicer and less expensive than the hotels in that area. The first night we stayed there we found inexpensive parking directly behind the hotel. The second night there was construction adjacent to the building, […] however, and this made parking difficult. We had to get up at 7 am to move the car so we wouldn't get a ticket, or pay an outrageuos valet parking fee. I would stay there again but will ask about the parking situation before I arrive. Read moreGenuine Expedia guest review
We took the dnd sign of door at 1015 but room never hit cleaned. Received no final bill with valet charges. Nice hotel though.Genuine Expedia guest review
"Spacious and comfortable"
Great staff in the middle of the Houston Marathon. The room just invited us to relax and rest. Perfectly decorated and comfortable. Wish all hotels were like this one!Genuine Expedia guest review
Customer service was outstanding! The staff really goes the extra mile to make their guests feel special. Room was very comfortable and quiet. Will definitely be staying here on our next trip to Houston!Genuine Hotels.com guest review
"Perfect for Minute Maid Park"
Good stay. Very satisfied.Genuine Hotels.com guest review
The hotel staff was very friendly, the room was clean and we had no problems or concerns of any kind while staying at this hotel. The shuttle Sriver was especially friendly when he picked us up from McCormick & Schmidt!Genuine Expedia guest review
"Best hotel in Houston"
This hotel was amazing! Everything from the staff to the construction of the hotel was amazing.Genuine Expedia guest review
"Great stay, friendly staff"
Excellent hotel with very friendly and accommodating staff, great location right next to an excellent steakhouse. Neglected to read the part on the terms that said no coolers, but come to find out that some downtown hotels have that policy.Genuine Expedia guest review
Evrything was awesome.Genuine Hotels.com guest review
"Fabulous bed, reliable quality"
We stayed just one night in a hotel during a 10-day road trip to visit family in various cities and specifically chose the Westin for the wonderful bed! The hotel was reliably clean and nicely appointed. Our junior suite featured a huge bathroom with separate tub and shower - very nice to have the space! We were especially impressed with the text-oriented […] valet service - it was very easy to use and efficient. A great new service for upper end hotels! All in, it was a great stay and a fantastic night's sleep! Read moreGenuine Expedia guest review
Excellent in all areas!Genuine Hotels.com guest review
"Great place to stay"
Georgeous place to stay ..love the service to the areaGenuine Hotels.com guest review
Great service, great room, WONDERFUL bed. Ordered room service for breakfast and it was great. Texted Valet on check out and our car was ready when we got down there. We were very happy with our stay at the WestinGenuine Hotels.com guest review
"Honeymooner Pick up"
The hotel was great for us. It was not hard to find and the rooms were very nice. The only thing I question is if the two beds in our room were queen size. They looked like full size. A lot smaller than we are use too.Genuine Hotels.com guest review
Great service and staff. Centrally located in one of the downtown sections; close to Astro's stadium, Rocket's Arena, and convention center. Mall nearby and many museums.Genuine Expedia guest review
The hotel was completely booked the week I was there because there was a huge conference in town. I would have preferred to stay on the other end of downtown where most of the major office buildings are (including the one I was working at) but most of the other hotels were already full. I paid a lot of money for a junior suite at the Westin because […] it was the only room available. Unfortunately, the doors to all of the rooms open onto a large open atrium area where the bar is located. The first night of my stay, there must have been a hundred people in the bar (apparently from the convention) and my room on the second floor was INCREDIBLY NOISY. It sounded like there was a huge party going on right outside my door until after midnight. When I called to complain, the manager apoligized and said there were no other rooms available. He admitted that it was a bad design and that others had complained about the noise problem before. He comped my parking and breakfast for two mornings (I am not a breakfast eater) but that did not nearly compensate for the inconvenience. I had to be up early for an important business meeting the next day and was not well rested. Read moreGenuine Hotels.com guest review
"thoroughly enjoyed my stay"
The hotel recently completed a transition from Inn at the Ballpark to the Westin Houston Downtown. Thought I'd be disappointed but this was not at all the case. The hotel is sparkling clean, comfortable and we had beautiful views from our room. The entire staff was cordial and efficient. The restaurant has retained some baseball memorabilia and this […] was nice to see. I would highly recommend this hotel. Read moreGenuine Expedia guest review
We were very pleased and satisfied with our stay. We had a wonderful time and it was in walking distance from the stadium in which we were attending a game.Genuine Expedia guest review
"Close to George Brown convention center"
Easy walking distance to convention center.Genuine Hotels.com guest review
Love everything about the hotel and staff. Would stay again without hesitation. Very convenient and safe.Genuine Expedia guest review
"Felt nickel and dimed"
The hotel and staff were great but we weren't happy that we had no choice but valet parking at $26 a day. The turn real turn off came when we discovered we had to pay $10 a day for WiFi. We were paying over $300 a day for our room so we won't be going back to this Westin because of the extra $10 bucks a day. Poor decision on someone's part.Genuine Expedia guest review
This hotel was way more than what we had expected. Gorgeous interior from the lobby to the room and everything in between. The staff were friendly, attentive and helpful. I would definitely recommend this hotel in downtown Houston and plan to stay at more Westin hotels!Genuine Hotels.com guest review
"Great place -wrong neighborhood"
Loved the hotel, didn't like the fact nothing else (food, shopping) was around it and it wasn't safe to walk around at night. If you are there for business downtown it's perfect.Genuine Hotels.com guest review
The staff at the Westin Downtown was very professional and accommodating. The room was clean, modern and the bed was awesome, 6 pillows to choose from. The room temperature was difficult to control. The bathroom had a pedal sink so there was not any counter space but a ladder shelve was available for your toiletries. There was a rainshower showerhead […] plus a hand-held spray, sometimes the water pressure was low and it was difficult to get the shampoo out of your hair. These were a minor inconveniences but the bathroom was very clean. The hotel staff was very friendly and they went above and beyond in helping us with any request we made. There was a hotel shuttle that took us to and from various downtown locations and the drivers were great. Read moreGenuine Expedia guest review
"Exceeded Expectations Where it Matters"
Comfortable bed, convenient location, great restaurant, great views. It exceeded expectations in the areas that are most important. Cons: the only one was the poor directions given to get to the hotel from just north of downtown. Other than that, it was a good stay.Genuine Hotels.com guest review
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