All hotels in Houston, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1520 Texas Avenue, Houston, TX, 77002, United States of America, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 344 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.7
  • Comfort
    4.8
  • Condition
    4.7
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Traveled to Houston for a Fleetwood Mac concert and picked Westin because of distance to Toyota Center. My wife loved the Westin and we are staying there again on our next visit.
Genuine Hotels.com guest review
2 night family trip Dec 14, 2014
Carlos
US
5.0 / 5Outstanding
"2 day stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
my daughter and I came to Houston for a concert and stayed 2 night- the hotel was exceptional in all respects and the staff was wonderful. I would recommend it to anyone wanting a peaceful oasis in the downtown area.
Genuine Hotels.com guest review
2 night family trip Dec 14, 2014
Barbara
US
5.0 / 5Outstanding
"Perfect Downtown Houston location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
From check-in to check-out and everything in between was great. Front desk staff were very friendly and attentive. Rooms were spacious and clean. Valet was easy and the unlimited in/out access to your car is very convenient. Plus, being right next door to Vic & Anthony's is a huge perk!
Genuine Expedia guest review
Other trip Dec 14, 2014
Jessica
US
5.0 / 5Outstanding
"go aggies!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
great hotel
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
mary
US
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel with comfortable rooms and I got it for a good price on thanksgiving weekend. Since most restaurants closed early that day, we had food at the hotel bar and it was delicious.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2014
Shreyas
US
5.0 / 5Outstanding
"A successful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I slept at the Westin Houston Downtown for four nights. The room was well appointed and comfortable. The services I used were daily housekeeping and the exercise facility. Both were excellent. I did not use room service or the bar or the restaurants.
Genuine Hotels.com guest review
4 night family trip Nov 25, 2014
Barbara
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything from Africa to our checkout was great the parking fee is a bit outrageous I feel it cuts into the valet attendants tips $28.15 is a lot to pay for parking.
Genuine Expedia guest review
Other trip Dec 2, 2014
Ford
US
5.0 / 5Outstanding
"Relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Peaceful
Genuine Hotels.com guest review
2 night romance trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"This Downtown Hotel a must!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful Getaway Hotel Downtown. Enjoyed it
Genuine Hotels.com guest review
1 night trip Nov 22, 2014
Robert
US
4.0 / 5Excellent
"Close to ballpark"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very good hotel overall. Excellent bed & linens and exceptional continental breakfast. Only complaint: lack of daylight in the lobby & the room (mine overlooked the atrium) felt depressing.
Genuine Expedia guest review
Other trip Nov 30, 2014
Carolyn
US
5.0 / 5Outstanding
"Thanksgiving Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone's hospitality was Great with the exception of one gentleman that was bothered by my 18th month old walking around everywhere and told us "grab your kid before he gets hurt" which we had our eye on and after him the entire time. He put a damper on things but probably won't visit this location again. We will stick to the Galleria area like we have for over 13 years. The drivers and everyone else were very hospitable.
Genuine Hotels.com guest review
1 night family trip Nov 26, 2014
Mildred
US
5.0 / 5Outstanding
"Pleasant experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Although we only stayed for one night, our experience was great. Everyone was pleasant from the valet attendant to guest services.
Genuine Hotels.com guest review
1 night family trip Nov 26, 2014
A Traveler
US
3.0 / 5Good
"Needed a heads up"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
All in all was pretty disappointing. We were really looking forward to having dinner next door but found out way to late that reservations were required. So we had to go with out dinner that night. Also when I got my vehicle back from valet, the seat, steering wheel and all 3 mirrors had been altered. Was that really necessary to park my vehicle.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
David
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I had to request that my room be cleaned after not cleaning for two days. Was in a wheel chair, had great difficulty opening entry door into the hotel. No one to help. Was over charged on the internet billing per day. One day statement showed 4 internet charges. That was corrected.
Genuine Expedia guest review
Other trip Nov 20, 2014
Nancy
US
3.0 / 5Good
"Not worth the price"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was surrounded by construction. Since construction work was going on well into evening my room facing this construction was noisy. Many sidewalks were blocked making walking to and from hotel around city difficult. Asked about courtesy van and was told that it runs every hour and can't get close to the Brown convention center because of traffic. After a long day came back to the hotel (2x) and sat in the lounge area. Waited for the waitress to come to take our order... twice had to get up and go over to the bar to get the waitress to come to wait on us. Unacceptable service for the price you pay to stay here. Complained that the TV was freezing up on us at night while watching shows and nothing was done about it. I come to Houston for the Quilt Festival and stay several days. This will not be my first choice of hotel to stay at next year. I know you can't please everyone but you should have given us a heads up about the construction.
Genuine Expedia guest review
Other trip Nov 20, 2014
Valle
US
5.0 / 5Outstanding
"concert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I could live at this hotel. Awesome!
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
kevin
US
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I could live at this hotel and never leave!
Genuine Hotels.com guest review
1 night trip Nov 2, 2014
Kelly
US
4.0 / 5Excellent
"Perfect Location for Convention Center Events."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This an older hotel that has been modernized while retaining some of its old charm in the beautiful woodwork and floors. Service is polite, prompt, and efficient. The food in the café is better than average. It is a short walk to the convention center over a pedestrian friendly route.
Genuine Hotels.com guest review
3 night romance trip Oct 30, 2014
margaret
US
5.0 / 5Outstanding
"Quilt festival getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Upon registering and entering our room, we did not have the two double beds I had asked for, instead one king size bed which was not acceptable. The manager bent over backwards to arrange our comfort and even gave us a free breakfast in with the apology. We were very satisfied with our two day stay and would definitely be willing to stay there again.
Genuine Hotels.com guest review
2 night trip with friends Oct 30, 2014
Janna
US
5.0 / 5Outstanding
"Very Nice place to staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay with a group for the Quilt Show
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Watch your reservation, they arenot willing to mac"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Be careful. When you use an external site, they wont make any changes and they did not want to give us two beds, when we had a king bed reserved. We had to pay for an entire separate room, that is several hundred dollars. They punish you for using Hitels.com
Genuine Hotels.com guest review
2 night business trip Oct 26, 2014
beatriz
US
5.0 / 5Outstanding
"Great hotel stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Elegant and cozy. We will visit again! Just a few blocks from convention center.
Genuine Expedia guest review
Other trip Nov 2, 2014
Norma
US
5.0 / 5Outstanding
".Nice weekend."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Westin Houston downtown is a great Hotel located in the middle of downtown Houston. close to great shops restaurants. the staff was great the rooms were clean and comfy.
Genuine Expedia guest review
Other trip Oct 27, 2014
El jeffe
US
4.0 / 5Excellent
"Great Hotel ...so-so service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel is beautifully appointed, looks like it has recently been refurbished. However the service was just so-so. Don't be in a rush in the morning to go to a business meeting and expect to get out of the restaurant quickly....that won't happen. Also, checking out took forever because they didn't seem to know how to add the overnight parking charge. And when I got my car from valet, something had leaked all over the front windshield...have no idea where they had parked it.
Genuine Hotels.com guest review
2 night business trip Oct 20, 2014
sasha
US
4.0 / 5Excellent
"Great Hotel, management not very accomodating"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved EVERYTHING about this hotel EXCEPT! the fact that many of us were there for the OPRAH presentation weekend at the Toyota Center. When a group of us requested the shuttle to take us there at 8:30 am for the 9am start, we were told , "Sorry, manager says shuttle can leave on the top of every hour only". I am still surprised at the inflexibility of the manager to satisfy a group of guests. We all walked or took taxi's- NOT VERY IMPRESSED! The shuttle just SAT THERE, UNUSED!
Genuine Hotels.com guest review
1 night trip with friends Oct 17, 2014
Valerie D
US
3.0 / 5Good
"Nice hotel close to the Toyota center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was very clean and beautiful. The staff was kind and attentive. The only problem was the noise. The junior suites' doors face the lobby and the noise on a Friday night was very loud. Only after I asked for earplugs could I go to sleep.
Genuine Expedia guest review
Other trip Oct 19, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel in convenient area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
I love that the Westin replace the Inn at the Ballpark. Very nice hotel. My only complaint was that the hallway was really hot on my floor. My room took a long time to cool down too, Since there was a cool front it seemed off. Otherwise it was very nice.
Genuine Hotels.com guest review
1 night trip Oct 3, 2014
Cat
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed one night for a concert at Bayou city music center. Very nice hotel with friendly staff. Nice location. What's easy to get to and within walking distance to surrounding eateries and Houston Performance centers.
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A little pricey
Genuine Hotels.com guest review
1 night romance trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel. Great place to stay for any downtown Houston event. Walk corner to corner to Baseball Stadium. Friendly staff also.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Jesse A
US
5.0 / 5Outstanding
"Best place to stay for Astros game"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location for baseball game. My husband and I travel to a new stadium at least once a year and this hotel was prefect. Clean, new looking, fridge, comfortable bed.
Genuine Hotels.com guest review
1 night romance trip Sep 20, 2014
Brandie
US
4.0 / 5Excellent
"houston conference"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
thought it was very nice; wish we had a pool in the building!!!!!
Genuine Hotels.com guest review
1 night business trip Aug 29, 2014
shenndoe williams
US
5.0 / 5Outstanding
"Husbands birthday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel was gorgeous! It was downtown nice location. You have to pay for valet but the were very quick and efficient you can text them on advance to have the car ready. Room service from ordering to delivery to our room was good. Very nice hotel very appreciate that I could treat my husband to it and not break the bank.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent! Very clean and modern! Staff is great!
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel impressed at every opportunity. Highly recommend booking!
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
US
4.0 / 5Excellent
"Had a great time at the Westin"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My wife and I rarely ever get to go out and have a night to ourselves but we decided to stay downtown and stay at the Westin. It was very clean and located in a nice area of Houston. The hotel room was nice but the bed was uncomfortable for me to sleep on. All in all though we had a great stay at the Westin hotel.
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A true pleasure. Excellent service and comfortable accommodations.
Genuine Hotels.com guest review
1 night romance trip Aug 15, 2014
Josh
US
5.0 / 5Outstanding
"Great hotel and excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only issue is that EVERYTHING is extra...even the water in the room...its an expensive enough room that they could throw in a $1 bottle of water
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
4.0 / 5Excellent
"Lobby Bar Service Only Drawback"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall great. The waitresses in the lobby bar were not attentive. Only way I could get service was go to the bar or flag down the manager.
Genuine Hotels.com guest review
2 night trip Aug 8, 2014
A Traveler
US
5.0 / 5Outstanding
"A relaxing weekend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great stay...been here recently for business but this time I was able to bring my wife where we enjoyed an Astros baseball game and a romantic weekend!
Genuine Hotels.com guest review
2 night romance trip Aug 7, 2014
Dennis
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was beautiful! Enjoyed our stay.
Genuine Hotels.com guest review
1 night trip Aug 8, 2014
Joy
US
5.0 / 5Outstanding
"Great location for MLB Baseball visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It is across the street from Minute Maid Field. Easy walk to the ball park. Very nice room. Good buffet breakfast.
Genuine Expedia guest review
Other trip Aug 11, 2014
Tom
US
5.0 / 5Outstanding
"Only valet parking!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The only down side to staying here is that they only have valet parking. You can park elsewhere at your own risk.
Genuine Expedia guest review
Other trip Aug 11, 2014
ASTROS
US
4.0 / 5Excellent
"Stay-cation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very convenient to sports venues--walking distance to watch the Astros and Dynamos play. Across from the wonderful Vic and Anthony's. Best of all the hotel has a great breakfast buffet.
Genuine Expedia guest review
Other trip Aug 11, 2014
Lewis
US
5.0 / 5Outstanding
"Extremely nice hotel near Minute Maid park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We chose Westin because of the proximity to the ballpark but the staff in very friendly and helpful. The hotel is beautiful and very clean. The bar and restaurant had great service and wonderful food. We would definitely stay there again.
Genuine Expedia guest review
Other trip Aug 11, 2014
Kris
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice & clean. Directly across the street from Minute Maid Park.
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the hotel. Right across the street from Minute Maid Park. Clean and comfortable.
Genuine Hotels.com guest review
1 night family trip Aug 2, 2014
Sandy
US
4.0 / 5Excellent
"Close to Minute Maid Park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall the stay was very good. Night time fire works from ballpark was the only disturbing event the entire trip. Hotel staff were very courteous.
Genuine Hotels.com guest review
3 night trip Jul 31, 2014
A Traveler
US
4.0 / 5Excellent
"Then and Now"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Liked this hotel before as the Ballpark Inn and like it's new format also.
Genuine Expedia guest review
Other trip Aug 4, 2014
Baseball Fan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
awesome stay, awesome hotel
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
Robert
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews