"Very nice hotel except breakfast"
It's a very pleasure property that we felt relax in there. Comfy bed clean room and friendly staffs. The only unpleasure thing was the breakfast that although variety was ok but that was good for chinese and japanese people. Cus most of foods had bad smel and strange taste.Genuine Expedia guest review
"Superb hotel and facilities"
Patong is a strange place and has a seedy aspect to it in places but this is a jewel on the cliff-side. At the best end of the resort and with fantastic staff, facilities, rooms and views I do not hesitate in recommending this place. 3 pools, air conditioned gym, 6 restaurants, shuttle services within the resort, shuttle services to Patong, great cocktail […] bar, superb breakfast buffet. Read moreGenuine Hotels.com guest review
Can't fault the experience, did pay a little extra for a ocean front jacuzzi suite. Well worth the money. I had read mixed reviews about this resort, eg furniture outdated etc. Could be the case in standard rooms but ours was amazing, very flash, extreme down fall for some unknown reason, our king bed with bed canopy was amazing to look at but the bed […] was harder then a cement floor, I actually did ring to have a smaller foam mattress placed down which then solved the issue. After a 9hour flight I was exhausted & definitely wasn't expecting a flash resort to have such a terrible mattress. But easily sorted. Staff were exceptionally fantastic, from the constant shuttle rides up & back of the hill to the cleaning of the room twice daily etc. If you call reception for any reason a staff member will be at your door in minutes. Occasionally struggled with communications due to some staffs lack of English but it wasn't a problem. Only other thing was our room bill was slightly more expensive then we expected, doesn't take long to add up once they've charged the vac fee plus service charges etc. So just keep an eye on that, booking things to your room can get a little out of hand! Over all, place was beautiful, pools were amazing & location was perfect. Walked into Bangla road many times, yet far enough away to feel your not sleeping next to the action! Cheers, Alix Read moreGenuine Expedia guest review
"Would stay again"
Excellent service, very helpful and friendly staff, main pool great for kids with slides, waterfall, basketball ring and plenty of shade. Very enjoyable stay.Genuine Hotels.com guest review
"Comfort accomodation and services"
Near beach (but not close to), some types of pools, ocean-view rooms with large sqm and unique (free fruits etc.) comfortable services especially Japanese staff is excellent. Accomodation is relatively old.Genuine Hotels.com guest review
"Deluxe rooms in need of upgrade"
Generally good working attitudes from the hotel staff. We found the Deluxe Room to be old and in need of upgrade. Bed is too hard. Room was equipped with an old, CRT TV. That said, room was kept clean. Food in the hotel are not too impressive. A lot of nice food in the vicinity at more reasonable prices.Genuine Hotels.com guest review
Great spot. Hot water in our room was very temperamental. Staff very helpful and friendlyGenuine Expedia guest review
My family felt excited once we step into our room after check-in. The room was very clean and the sea view from the balcony was astonishing in the morning. The hotel crew including gardeners were friendly and greet us even we walked pass them. Hotel room was adequate for a family of three and housekeepers always kept our room as clean as the first day […] we stepped in. Location is very quiet. The only negative was the menus offered in the hotel's restaurants were bit too expensive and quality of food not valuable for the price paid, I would recommend walking (10 mins) to Patong beach for meals as the prices there are reasonable. Overall this is still the best hotel I have ever stayed in Phuket and will come back again. Thanks for the warm hospitality from the hotel crew! Read moreGenuine Hotels.com guest review
"Great location and staff"
My wife and I stayed there for the last 3 days of our vacation with our toddler and had a great time. The staff were fantastic and the food great. Buffet breakfast was very nice and the choice was excellent. They have 3 pools there but I thought the Pool down by the beach was a little tired, although still nice. it if build on a Cliff so there are a […] lot of stairs, but the shuttle they run all day and night from the bottom to top of the resort was fantastic. We would definately stay at the Diamond Cliff Resort again, with or without kids, it was safe, secure, clean and friendly. Read moreGenuine Hotels.com guest review
"a lovely hotel"
all was top class,would stay here again,the staff were so friendly and helpful,pool and slides,were beautiful, lovely choice of restaurants,top class rooms,Genuine Hotels.com guest review
"nice hotel best view"
i will come back again to stay thereGenuine Hotels.com guest review
"1 week at dimond cliff"
I would call Dimond cliff more of a 3 star then a 5 . I felt old and a little run down . Room was clean and nice but the beds were extremely hard and uncomfortable . The staff spoke minimal English an were helpful when asked for things but did not go out of their way to make u feel welcome like other 5 star resorts in Phuket . I would say stay here […] if u need a room for a few nights if your looking for luxury this is not your place . Read moreGenuine Expedia guest review
"weight loss a bonus"
you could eat & drink what you wanted & still loose weight.. it was fabulous.. they dont call this place diamond cliff resort for nothing.. you had the choice of taking a shuttle which came by reception every 3 or so minutes to take you up & i mean up to your area which you would still be guaranteed to have 3 flights of stairs or just meander up the […] huge slopes hoping to get to your room before you passed out.. he he it was wonderful.. the inches just fell off.. Greatly recommend. pool areas fabulous & staff got involved in what you were doing.. Read moreGenuine Expedia guest review
its ok hotel,not bed and not very good.Genuine Hotels.com guest review
Hotel and staff were great. Only negative that I had was my experience at the Diamond Hut restaurant. Food was cold - staff didn't seem to care or know what to do. Did not go back to that restaurant. The other 4 restaurants were fantastic though. Used the resort spa - magic. Wish I had gone back and had time for another massage.Genuine Expedia guest review
"A horrible place to stay in Phuket"
The staff were unhelpful and only interested in you paying for things. The rooms were dirty, the air conditioning did not work. The shower was permanently cold. All in all a terrible experience. Bedding smelt bad and was uncomfortable.Genuine Expedia guest review
"Diamond Cliffs - Phuket"
We were disappointed in our room - the wifi didn't work and the room/hotel was more run down than the pics on the website led us to believe. We asked about what could be done about the wifi (we had paid specifically for that# and the desk staff were great in resolving the issue. We were given another room, which was better quality #and the wifi worked#. […] All the other facilities in the hotel worked fine, but it needs a renovation to be a 4.5 star hotel!The food was hit & miss. There were two restaurants in the hotel #Thai Orchid & Kiko# which were great - good food & priced competitively. The food from the main kitchen #breakfast & pool snacks# was mediocre and I waited 2 hours for a poolside snack one day #after following up several times). Its just not what I would call a 4.5 star experience - more like between 3.5 and 4 stars. Read moreGenuine Expedia guest review
"Great family hotel"
We area family of two adults and three children - 18, 15 and 11. Hotel was wonderful, clean and staff very friendly. I will stay there again!!!!!Genuine Expedia guest review
"Patong East Access"
The Hotel was in a great location within easy access to Patong Beach and an easy stroll along the waters edge was always lovely. The hotel staff where all great with eagerness to help any way they could.Genuine Expedia guest review
"Beatiful grand place"
Recently had a wonderful stay here. The staff were so helpful and just lovely. The food could do with a bit more love, but we found some wonderful restaurants in town and much more enjoyable. The beds are quite firm but you get used to it and i never once had a sore back from them. We stayed in the ocean front suites and they are just beautiful. Cant […] wait to go back to Patong again and will certainly stay here again. Only a short distance from the town centre, makes for a very quiet nights sleep. Loved this place and would recommend this place to anyone who wants out of the hussle and bussle but close enough to enjoy the many things to do in town. Food is a little pricy for what u get, but i would suggest to go elsewhere for meals anyway. Read moreGenuine Expedia guest review
Great stay throughout... Superb service by the hotel staff... The toilet however was a bit of a disappointment cos I preferred a detachable shower rather than a fixed one... It was a great experience nonetheless...Genuine Expedia guest review
We booked the diamond suite rooms and were very pleased with the size and design of the room. the overall service levels were very high and we were made to feel comfortable from the minute we walked in. overall the hotel is very very good and we liked everything about the hotel particularly the location, room, pool and the service from the staff. the […] only let down was the food and we think there is clearly room for improvement there. Overall i highly recommend this hotel Read moreGenuine Expedia guest review
Wonderful hotel very quite area, quick walk away from the beach.Genuine Expedia guest review
"Fantastic will stay again"
Great hotel, best breakfast in the world, wonderful friendly staff.Genuine Expedia guest review
Hotel is situated on a mountain/cliff face with amazing veiws of patong beach and the sunset. It is very clean and well presented. The main pool has areas for shade and sun as well as a water slide and a wade pool for smaller children. The pool overlooking the ocean was a bit dirty and set across the road from the hotel so hardley used, but very pretty […] and in full sun. Rooms were amazing and house keeping did an excellent job- the only down side was the bed mattresses are very hard! I would recommend including buffet breakfast when purchasing a package, otherwise it is expensive (650 bht) per person, every morning and there is nothing open walking distance untill after 11am...- a very sleepy morning town! Its a big walk up the hill to the rooms but the hotel provides a buggy pretty much 24/7 which we took full advantage of! As well as a shuttle bus to town at set times otherwise 200 bht for taxi into town. A great hotel for couples families and business people. Read moreGenuine Expedia guest review
"A welcome quiet escape from busy Patong"
Great resort with large rooms and beautiful pools! Hotel is a little old but maintained fantastically. Good location, not in the centre of Patong but still easy enough to get to all the action by Tuk Tuk. Food is ok, priced a little bit on the expensive side for Patong. Heaps of eating options nearby. Happy hour is great and really good value! A great […] accommodation option if you want a bit of quiet. Read moreGenuine Expedia guest review
"Fantastic Resort! Will be returning."
I have just returned from a 9 night stay at Diamond Cliff, over the period 6-15 April 2013. The resort is amazing. Rooms large, bathroom spectacular. Resort is hilly as mentioned in other reviews however there is a Little bus that goes up and down all day, we never waited more then 2 minutes to get picked up. I was in a group of 5. Myself and my partner […] had one room. And three other females (family and friends) had another room. The resort caters for all groups. Families & couples. 3 amazing pools. We often walked into town, although may be a little far for some people, a tuk tuk cost $6AUD. We were there over the Thai New Year. The resort invited us to their morning ceremony to be blessed by monks. All staff are very welcoming. We also took part in the massive water fight the takes over the entire town on the 13th April. Will DEFINATELY be returning for that next year. Our group ranged from 22yrs old to 58yrs and all absolutely loved it. We often ordered meals from the resort, they offer all types, all decent priced. Burgers/pastas/Thai dishes all around $8AUD. Read moreGenuine Expedia guest review
"Relaxing part of Patong"
We loved staying at Diamond Cliff. Away from the hustle and bustle of the town. Good pools, good breakfasts and the staff were always friendly and helpful. The concierge always knew my name and the shuttle drivers were always ready for you to go up and down. I would definitely recommend this resort.Genuine Hotels.com guest review
"Quiet place in patong"
Positives: Great premises and pools, quiet ideal for family and couples that want to be close to patong beach but far enough to hide from the noise Negatives: hard beds and refrigerator in the room made lots of noise so woke me up in the middle of the nightGenuine Expedia guest review
Good location far enough away from the hustle & bustle of Patong, only a 15 minute stroll into town or 200 THB. Staff are very helpful. Stayed in a Damond suite, good sized room leading directly onto your own terrace straight into pool area. Bed not the best I've slept on. Some nice extras thrown in For my stay. The main area for improvement at the […] hotel are the food operations. Breakfast really needs looking at !! Very poor !! As was the room service !! Laundry service and housekeeping are fantastic ! Clothes came back packaged as though they were new. To summarise - Good location, hotel looking a little tired, need to improve the food & beverage operations Read moreGenuine Hotels.com guest review
"phuket holiday experience of hotel"
all great except breakfast not able to be booked onlineGenuine Expedia guest review
internet was a little slow at times. Some confusion with the front desk staff and printing abilities in the business center, but they responded well to my frustration. The location of the hotel was perfect and the view from our room was spectacular. Housekeeping and shuttle drivers were very good each dayGenuine Hotels.com guest review
Food at this hotel is a disgrace. The worst food i have ever had in my life. Went to the Sea food restaurant the fish was out on the sun, when ordered they prepared the food but when it arrived to the table it was smelling of rotten fish. Breakfast buffet was stale. I would not recommend this hotel to anyone.Genuine Expedia guest review
"Diamond Cliff Resort & Spa"
This is our third stay at this hotel. The staff are always very pleasant and helpful. The Diamond Suites are very roomy and comfortable.Genuine Expedia guest review
"Diamond Cliff a Great Place to Stay"
Very friendly and helpful staff. Food in hotel was of a high quality. The resort had all the amenities anyone could wish for and even though a very large place built basically on the side of a cliff was well maintained and even had a shuttle to get you around. Short walk into town if you are feeling fit or a shuttle bus if feeling lazy. No complaints […] at all. Read moreGenuine Expedia guest review
Great place to stay. Bed was really uncomfortable though.Genuine Expedia guest review
Nothing to say but that it was GreatGenuine Hotels.com guest review
Absolutely fantastic! This whole resort was stunning. The staff were friendly and although English was difficult for some they made every effort. The room was clean and very big (my boyfriend and I stayed in a diamond suite) and the view from the balcony was amazing. Bathroom was very clean and the resort itself did not smell at all. (considering […] the majority of Patong and Phuket this was fantastic). Food at the hotel restaurants was ok, not fantastic. We did enjoy the Buffett breakfast everyday and we found that it was a really nice start to the day. Juice was particularly good. We arranged activities directly in the hotel but you can head out to the street and book it a little cheaper if you haggle. Overall this was a fantastic place to stay and we would definitely go back. Read moreGenuine Expedia guest review
"Not sure what 5 star means in Thailand"
This was a typical Thai hotel, way over rated, reasonably clean, poorly maintained, wanting to be helpful staff but poor English. It is as good as any hotel in Thailand but don't expect a 5 star hotel in the Western sense. The grounds are beautiful and the location a little way from Patong Beach means that is is quite. It is a very comfortable walk […] from to the main area. Read moreGenuine Hotels.com guest review
Staff were extremely friendly and bent over backwards to assist in any way. Booked taxis, sight seeing etc with no charge and in fact advised us of how to get discounts.Genuine Expedia guest review
We were upgraded to a cottage and it was a delight. A front porch, generous interior space,beautiful bathroom. The pool was huge, clean and close by. The grounds were spectacular. It was a short walk off the grounds to all the action yet it remained quiet and peaceful. My only complaint would be that the beautiful tile floors were extremely slippery […] even when dry and required vigilance. Read moreGenuine Hotels.com guest review
"Nice place to relax"
Great beach-front view room in a hotel where the staff were always willing to help and were so friendly. I had a lovely stay. It was off season so quiet but still relaxing. Food and drink was great and the spa offered great treatments at a really good price. Possibly cheaper elsewhere if you went looking, which I didn't, but to be honest, in comparison […] to Australian prices, what you got was quality treatments at a really cheap price. So depends how you look at it. I had 4 days of just literally wanting to relax and I got that: pool, drinks and food bought to the table, treatments in the spa and a good book. That's what I wanted and what I got. Came back feeling very relaxed. Really close to Patong beach, just a 5 minute walk to that & the strip of restaurants, shops and markets, and the town itself. Across the road from the hotel there was The Korean Hut restaurant which has a great view and cheap drinks and the food was lovely. Then pop into Joe's next door for drinks in this little Jazz type bar with yet again lovely views. Read moreGenuine Expedia guest review
Great location. 5mins walk to Patong township. Near enough but far enough so you don't hear any noise. Staff were friendly. Keep it up!Genuine Expedia guest review
"A little tired & you might be also"
A little tired - could do with a renovation. Major problem is access around the resort - lots of stairs which are not ideal when you have a child in a buggy. Daughter loved the big pool and the slide.Genuine Expedia guest review
Absolutly loved it there, we will definitely recommend the hotel and return again soon.Genuine Expedia guest review
"Well worth a visit"
Diamond Cliffs is great, would thoroughly recommend it. Although the decor is a little out-of-date, its still very nice, everything is in great condition and the staff are very friendly. Also the pools are beautifully landscaped and the rooms are big.Genuine Expedia guest review
Laguage difficulties with staff a real problem. At this price recption staff shoul dunderstand EnglishGenuine Expedia guest review
"Best value for location"
Good location, friendly staff and pretty good value for money. Only thing not so good was very hard beds. Slighty dated but still good and clean.Genuine Expedia guest review
The hotel and location were fantastic - close enough to walk into Patong itself but far enough away to escape the hustle and bustle. Staff were all very friendly and happy to help. We were a tad paturbed by the work that was carried out in room on the floor above at odd hours of the evening though (11pm and 2.30am) - but once a call to the front desk […] was placed it was all quiet again. Read moreGenuine Expedia guest review
The Diamond Cliff Resort was an excellent place to stay.The reception staff were so lovely and friendly. At first I wasn't sure about the resort being on a hill but it wasn't a problem at all. They run a shuttle service up and down the hill all day long till midnight. The resort grounds are beautiful huge pools presented in lovely surroundings. The […] rooms were amazing. We stayed in the ocean suite and it was huge with a sunken bath. Housekeeping was impeccable,always came back to a spotless room. All in all we had a fabulous time and would stay there again. Read moreGenuine Expedia guest review
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