"Lovely hotel but lacks attentive staff"
When we first arrived we thought 'wow' but we were very disappointed to discover that the hotel appears to be largely staffed by very young people with little knowledge of the English language and appearing to be inexperienced in making guests feel welcome. An example of this was the Seabar, where we went every day during happy hour - we were the only […] 2 customers and felt like we were disturbing the peace of the 2 female bar staff and were not made at all welcome. Also, we ate at the Ocean view restaurant every lunchtime and yet on our last full day there, were refused the poolside combo menu that we had chosen from every other day of our stay. This was embarrassing and totally out of order and we went elsewhere to eat when all we wanted was to relax in our own hotel! After this, in the evening we had room service and stopped in our room all night watching a film. We were glad it was our last night and looking forward to leaving this hotel/resort. Read moreGenuine Expedia guest review
"Hotel Condition and services"
Large rooms somewhat dated, Thai décor, comfortable but hard beds. 5 good quality restaurants associated with resort. Recommend the Italian. Breakfasts average and coffee diabolical..........go elsewhere for breakfast. 3 pools and beach access, great for relaxing and having a cocktail.Genuine Expedia guest review
Awesome sea view from hotel room. Services were excellent as supplies and toiletries were replenished daily. Room was very clean and even provide shoe cleaning services. Jacuzzi was located indoor with beautiful view of the sea. There was in-room radio for you to enjoy music while soaking in the Jacuzzi. Room also comes with complimentary 1kg of fruits […] voucher. Hotel has 3 swimming pools each with unique features. As it is located uphill, there are shuttle services provided in the resort. In addition, there are external shuttle services that ferries you to the places of interest. Read moreGenuine Expedia guest review
"Good Hotel but can do better"
Positives - Good Amenities - Nice Pools with Great Views - Great Staff - Close to Beaches and night markets Negatives - Expensive - Min 200 BHAT to get to PATONG or even a little distance - Staff did not see to care once you check out they wont even serve water at the lobby. At checkin there was juice and drinks. Tips: - If you want to do day trips […] - book a quality day trip with less people. - Hire a private taxi for whole day it will be a lot cheaper (small trips will cost 200+200+600+800.... it piles up!!!) Read moreGenuine Expedia guest review
"Beach pool is the perfect location"
Great place to stay, quiet but also close enough to markets and night life if you want to go in. Our room was upgraded to the Junior suite. It was perfect.Genuine Expedia guest review
"Great location, genuine staff"
2nd stay and soon to book 3rd. Having spent 9/12 months travelling overseas it's refreshing to find genuine, effective efficient hotel staff that work in a very comfortable hotel. I stayed in the very reasonably priced suite and rooms are brilliant with comfortable day bed/ dining area overlooking the ocean. When a further relax is needed take a soak […] in the bath overlooking the ocean as well. Wasted as a single visit but almost makes me want to marry soon. Read moreGenuine Expedia guest review
the service here is very good friendly staff pool area a bit scruffyGenuine Hotels.com guest review
"One of the best hotels for the price"
We paid $140 a night and got a large room with a Jacuzzi that overlooked the beach. It is so close to town and you do get a kilo of fruit free from their fruit shop. The most amazing pool with a waterfall and slide. The breakfast has to be paid for separately and they have a full buffet breakfast on offer. Just a beautiful resort!!! Will definitely […] be staying there again Read moreGenuine Expedia guest review
"Nice hotel close to patong town, shopping , eating"
Fantastic stay, friendly staff, handy to beach, town, good breakfast, fruit, lovely location for relaxing by poolsGenuine Expedia guest review
"Fastastic resort near beach and shops"
I stayed at Diamond Cliff with my 14 year old son - we loved it. The staff were very friendly and the facilities absolutely beautiful. Traditional style decor and architecture added to the experience with a spacious room. Close to beaches and main shops of Patong. Set on a high hill so requires some walking, but the courtesy shuttle service on-site […] was great. Would stay there again any time. Read moreGenuine Expedia guest review
"Amazing hotel, lovely people"
Incredible holiday full of activities tanning lots of swimming. First time in Thailand, and we would definitely go there again.Genuine Expedia guest review
This was our second time and our stay was extremely enjoyable. The staff were super helpful, and the cleanliness and comfort of the hotel were first class. The restaurants inside the hotel were very good, and the restaurants just outside the hotel were excellent with a great sea view! We will be back in the near future! Thank you!Genuine Hotels.com guest review
Great resort, lovely staff and the rooms were clean and relaxing. This is the perfect place to stay if you want to be just outside Patong. It is a 2 minute walk to the edge of town, just far enough away so you feel secluded and it is very quiet. There are 3 pools and the are all a great size and were never full. I would thoroughly recommend this […] to anyone traveling to Phuket. Read moreGenuine Expedia guest review
"nice hotel close to beach"
we had a good time jhgerbiuywgfounfq3ohfqohrfpq93r8pq9tyqphdqp31p9yowijrdqp39yt19Genuine Expedia guest review
"Good location. Excellent staff."
The staff were amazing and the location just beautiful. The room needed a little work and a new mattress but was comfortable.Genuine Expedia guest review
Yes, you do get a workout with the resort being on a hill, but it's a good thing. The food was our biggest concern as the reviews were poor but overall the food was of a good quality albeit expensive for what you can get in town. The service, cleanliness, swimming pools, resort features were 1st rate. Had a jacuzzi room and was more than satisfied with […] the price/quality and spaciousness. Would definately recommend this for a comfortable stay. 5 minute walk to the start of Patong Beach Road or take a cheap cab right out front. Read moreGenuine Hotels.com guest review
"On the diamond cliff's edge"
We stayed for a week, good hotel and location close to beach. Hotel offers free trips to local attractions which is a bonus.Genuine Expedia guest review
"Excellent hotel for family in Phuket"
I booked this hotel for my 4 the anniversary .Gave all the instructions for a special surprise to my wife.Also it's our 1st outing after our 1st kid.I was planning this trip since 6 month. We reach there around 2 PM and welcomed by flowers and drinks.The hotel representatives as there for receiving us.After checkin she called the shuttle service and […] two bellboy to carry out our luggage . The room was excellent with swimming pool and sea view.They arranged the room with flowers and put special anniversary cake for us.We also got complimentary one kg fruits.The breakfast was good but can better with having some variety for Indians.Hotel staff were very co operative .The location is nice and all corner were arranged with waterfall or flowers.We stayed there for 5 days and would like to come again. Read moreGenuine Expedia guest review
"Very nice hotel except breakfast"
It's a very pleasure property that we felt relax in there. Comfy bed clean room and friendly staffs. The only unpleasure thing was the breakfast that although variety was ok but that was good for chinese and japanese people. Cus most of foods had bad smel and strange taste.Genuine Expedia guest review
"Superb hotel and facilities"
Patong is a strange place and has a seedy aspect to it in places but this is a jewel on the cliff-side. At the best end of the resort and with fantastic staff, facilities, rooms and views I do not hesitate in recommending this place. 3 pools, air conditioned gym, 6 restaurants, shuttle services within the resort, shuttle services to Patong, great cocktail […] bar, superb breakfast buffet. Read moreGenuine Hotels.com guest review
Can't fault the experience, did pay a little extra for a ocean front jacuzzi suite. Well worth the money. I had read mixed reviews about this resort, eg furniture outdated etc. Could be the case in standard rooms but ours was amazing, very flash, extreme down fall for some unknown reason, our king bed with bed canopy was amazing to look at but the bed […] was harder then a cement floor, I actually did ring to have a smaller foam mattress placed down which then solved the issue. After a 9hour flight I was exhausted & definitely wasn't expecting a flash resort to have such a terrible mattress. But easily sorted. Staff were exceptionally fantastic, from the constant shuttle rides up & back of the hill to the cleaning of the room twice daily etc. If you call reception for any reason a staff member will be at your door in minutes. Occasionally struggled with communications due to some staffs lack of English but it wasn't a problem. Only other thing was our room bill was slightly more expensive then we expected, doesn't take long to add up once they've charged the vac fee plus service charges etc. So just keep an eye on that, booking things to your room can get a little out of hand! Over all, place was beautiful, pools were amazing & location was perfect. Walked into Bangla road many times, yet far enough away to feel your not sleeping next to the action! Cheers, Alix Read moreGenuine Expedia guest review
"Would stay again"
Excellent service, very helpful and friendly staff, main pool great for kids with slides, waterfall, basketball ring and plenty of shade. Very enjoyable stay.Genuine Hotels.com guest review
"A great place to relax"
We enjoyed our stay at this hotel. The pools were great and the ocean view from our room was fantastic. It is not far from a beautiful beach and some great restaurants. It is a little bit pricey but overall I recommend it for the beauty of its natural surroundings and peace and quiet.Genuine Hotels.com guest review
"Comfort accomodation and services"
Near beach (but not close to), some types of pools, ocean-view rooms with large sqm and unique (free fruits etc.) comfortable services especially Japanese staff is excellent. Accomodation is relatively old.Genuine Hotels.com guest review
"Deluxe rooms in need of upgrade"
Generally good working attitudes from the hotel staff. We found the Deluxe Room to be old and in need of upgrade. Bed is too hard. Room was equipped with an old, CRT TV. That said, room was kept clean. Food in the hotel are not too impressive. A lot of nice food in the vicinity at more reasonable prices.Genuine Hotels.com guest review
Great spot. Hot water in our room was very temperamental. Staff very helpful and friendlyGenuine Expedia guest review
My family felt excited once we step into our room after check-in. The room was very clean and the sea view from the balcony was astonishing in the morning. The hotel crew including gardeners were friendly and greet us even we walked pass them. Hotel room was adequate for a family of three and housekeepers always kept our room as clean as the first day […] we stepped in. Location is very quiet. The only negative was the menus offered in the hotel's restaurants were bit too expensive and quality of food not valuable for the price paid, I would recommend walking (10 mins) to Patong beach for meals as the prices there are reasonable. Overall this is still the best hotel I have ever stayed in Phuket and will come back again. Thanks for the warm hospitality from the hotel crew! Read moreGenuine Hotels.com guest review
"Great location and staff"
My wife and I stayed there for the last 3 days of our vacation with our toddler and had a great time. The staff were fantastic and the food great. Buffet breakfast was very nice and the choice was excellent. They have 3 pools there but I thought the Pool down by the beach was a little tired, although still nice. it if build on a Cliff so there are a […] lot of stairs, but the shuttle they run all day and night from the bottom to top of the resort was fantastic. We would definately stay at the Diamond Cliff Resort again, with or without kids, it was safe, secure, clean and friendly. Read moreGenuine Hotels.com guest review
"a lovely hotel"
all was top class,would stay here again,the staff were so friendly and helpful,pool and slides,were beautiful, lovely choice of restaurants,top class rooms,Genuine Hotels.com guest review
"nice hotel best view"
i will come back again to stay thereGenuine Hotels.com guest review
"1 week at dimond cliff"
I would call Dimond cliff more of a 3 star then a 5 . I felt old and a little run down . Room was clean and nice but the beds were extremely hard and uncomfortable . The staff spoke minimal English an were helpful when asked for things but did not go out of their way to make u feel welcome like other 5 star resorts in Phuket . I would say stay here […] if u need a room for a few nights if your looking for luxury this is not your place . Read moreGenuine Expedia guest review
"weight loss a bonus"
you could eat & drink what you wanted & still loose weight.. it was fabulous.. they dont call this place diamond cliff resort for nothing.. you had the choice of taking a shuttle which came by reception every 3 or so minutes to take you up & i mean up to your area which you would still be guaranteed to have 3 flights of stairs or just meander up the […] huge slopes hoping to get to your room before you passed out.. he he it was wonderful.. the inches just fell off.. Greatly recommend. pool areas fabulous & staff got involved in what you were doing.. Read moreGenuine Expedia guest review
"quiet and relaxing"
This was the perfect place for a nice romantic getaway, quiet and beautiful area, private beach, and I just loved the jacuzzi on the balcony overlooking the ocean. The staff were all very kind and helpful, and the food was fantastic in the resort restaurants. The breakfast was really wonderful. Transportation was easy to and from the resort, so overall […] I think it was perfect! Read moreGenuine Hotels.com guest review
its ok hotel,not bed and not very good.Genuine Hotels.com guest review
Hotel and staff were great. Only negative that I had was my experience at the Diamond Hut restaurant. Food was cold - staff didn't seem to care or know what to do. Did not go back to that restaurant. The other 4 restaurants were fantastic though. Used the resort spa - magic. Wish I had gone back and had time for another massage.Genuine Expedia guest review
"A horrible place to stay in Phuket"
The staff were unhelpful and only interested in you paying for things. The rooms were dirty, the air conditioning did not work. The shower was permanently cold. All in all a terrible experience. Bedding smelt bad and was uncomfortable.Genuine Expedia guest review
"Diamond Cliffs - Phuket"
We were disappointed in our room - the wifi didn't work and the room/hotel was more run down than the pics on the website led us to believe. We asked about what could be done about the wifi (we had paid specifically for that# and the desk staff were great in resolving the issue. We were given another room, which was better quality #and the wifi worked#. […] All the other facilities in the hotel worked fine, but it needs a renovation to be a 4.5 star hotel!The food was hit & miss. There were two restaurants in the hotel #Thai Orchid & Kiko# which were great - good food & priced competitively. The food from the main kitchen #breakfast & pool snacks# was mediocre and I waited 2 hours for a poolside snack one day #after following up several times). Its just not what I would call a 4.5 star experience - more like between 3.5 and 4 stars. Read moreGenuine Expedia guest review
"Great family hotel"
We area family of two adults and three children - 18, 15 and 11. Hotel was wonderful, clean and staff very friendly. I will stay there again!!!!!Genuine Expedia guest review
"Patong East Access"
The Hotel was in a great location within easy access to Patong Beach and an easy stroll along the waters edge was always lovely. The hotel staff where all great with eagerness to help any way they could.Genuine Expedia guest review
"Beatiful grand place"
Recently had a wonderful stay here. The staff were so helpful and just lovely. The food could do with a bit more love, but we found some wonderful restaurants in town and much more enjoyable. The beds are quite firm but you get used to it and i never once had a sore back from them. We stayed in the ocean front suites and they are just beautiful. Cant […] wait to go back to Patong again and will certainly stay here again. Only a short distance from the town centre, makes for a very quiet nights sleep. Loved this place and would recommend this place to anyone who wants out of the hussle and bussle but close enough to enjoy the many things to do in town. Food is a little pricy for what u get, but i would suggest to go elsewhere for meals anyway. Read moreGenuine Expedia guest review
"good hotel.free shuttles to the white sands."
Service is superrior. we had some electricity breaks during the night due to rain showers. But the generator came up to work quite fast. the food in the breakfast is average. I recommend this hotel . Quite place romantic and if u arevlooking fir action you can take the shutyle every 30 min to the center. Ride about 9 minutes.Genuine Hotels.com guest review
Great stay throughout... Superb service by the hotel staff... The toilet however was a bit of a disappointment cos I preferred a detachable shower rather than a fixed one... It was a great experience nonetheless...Genuine Expedia guest review
We booked the diamond suite rooms and were very pleased with the size and design of the room. the overall service levels were very high and we were made to feel comfortable from the minute we walked in. overall the hotel is very very good and we liked everything about the hotel particularly the location, room, pool and the service from the staff. the […] only let down was the food and we think there is clearly room for improvement there. Overall i highly recommend this hotel Read moreGenuine Expedia guest review
Wonderful hotel very quite area, quick walk away from the beach.Genuine Expedia guest review
"Fantastic will stay again"
Great hotel, best breakfast in the world, wonderful friendly staff.Genuine Expedia guest review
Hotel is situated on a mountain/cliff face with amazing veiws of patong beach and the sunset. It is very clean and well presented. The main pool has areas for shade and sun as well as a water slide and a wade pool for smaller children. The pool overlooking the ocean was a bit dirty and set across the road from the hotel so hardley used, but very pretty […] and in full sun. Rooms were amazing and house keeping did an excellent job- the only down side was the bed mattresses are very hard! I would recommend including buffet breakfast when purchasing a package, otherwise it is expensive (650 bht) per person, every morning and there is nothing open walking distance untill after 11am...- a very sleepy morning town! Its a big walk up the hill to the rooms but the hotel provides a buggy pretty much 24/7 which we took full advantage of! As well as a shuttle bus to town at set times otherwise 200 bht for taxi into town. A great hotel for couples families and business people. Read moreGenuine Expedia guest review
"A welcome quiet escape from busy Patong"
Great resort with large rooms and beautiful pools! Hotel is a little old but maintained fantastically. Good location, not in the centre of Patong but still easy enough to get to all the action by Tuk Tuk. Food is ok, priced a little bit on the expensive side for Patong. Heaps of eating options nearby. Happy hour is great and really good value! A great […] accommodation option if you want a bit of quiet. Read moreGenuine Expedia guest review
"Fantastic Resort! Will be returning."
I have just returned from a 9 night stay at Diamond Cliff, over the period 6-15 April 2013. The resort is amazing. Rooms large, bathroom spectacular. Resort is hilly as mentioned in other reviews however there is a Little bus that goes up and down all day, we never waited more then 2 minutes to get picked up. I was in a group of 5. Myself and my partner […] had one room. And three other females (family and friends) had another room. The resort caters for all groups. Families & couples. 3 amazing pools. We often walked into town, although may be a little far for some people, a tuk tuk cost $6AUD. We were there over the Thai New Year. The resort invited us to their morning ceremony to be blessed by monks. All staff are very welcoming. We also took part in the massive water fight the takes over the entire town on the 13th April. Will DEFINATELY be returning for that next year. Our group ranged from 22yrs old to 58yrs and all absolutely loved it. We often ordered meals from the resort, they offer all types, all decent priced. Burgers/pastas/Thai dishes all around $8AUD. Read moreGenuine Expedia guest review
"Relaxing part of Patong"
We loved staying at Diamond Cliff. Away from the hustle and bustle of the town. Good pools, good breakfasts and the staff were always friendly and helpful. The concierge always knew my name and the shuttle drivers were always ready for you to go up and down. I would definitely recommend this resort.Genuine Hotels.com guest review
"Quiet place in patong"
Positives: Great premises and pools, quiet ideal for family and couples that want to be close to patong beach but far enough to hide from the noise Negatives: hard beds and refrigerator in the room made lots of noise so woke me up in the middle of the nightGenuine Expedia guest review
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