"A horrible place to stay in Phuket"
The staff were unhelpful and only interested in you paying for things. The rooms were dirty, the air conditioning did not work. The shower was permanently cold. All in all a terrible experience. Bedding smelt bad and was uncomfortable.Genuine Expedia guest review
"Diamond Cliffs - Phuket"
We were disappointed in our room - the wifi didn't work and the room/hotel was more run down than the pics on the website led us to believe. We asked about what could be done about the wifi (we had paid specifically for that# and the desk staff were great in resolving the issue. We were given another room, which was better quality #and the wifi worked#. […] All the other facilities in the hotel worked fine, but it needs a renovation to be a 4.5 star hotel!The food was hit & miss. There were two restaurants in the hotel #Thai Orchid & Kiko# which were great - good food & priced competitively. The food from the main kitchen #breakfast & pool snacks# was mediocre and I waited 2 hours for a poolside snack one day #after following up several times). Its just not what I would call a 4.5 star experience - more like between 3.5 and 4 stars. Read moreGenuine Expedia guest review
"Great family hotel"
We area family of two adults and three children - 18, 15 and 11. Hotel was wonderful, clean and staff very friendly. I will stay there again!!!!!Genuine Expedia guest review
"Patong East Access"
The Hotel was in a great location within easy access to Patong Beach and an easy stroll along the waters edge was always lovely. The hotel staff where all great with eagerness to help any way they could.Genuine Expedia guest review
"Beatiful grand place"
Recently had a wonderful stay here. The staff were so helpful and just lovely. The food could do with a bit more love, but we found some wonderful restaurants in town and much more enjoyable. The beds are quite firm but you get used to it and i never once had a sore back from them. We stayed in the ocean front suites and they are just beautiful. Cant […] wait to go back to Patong again and will certainly stay here again. Only a short distance from the town centre, makes for a very quiet nights sleep. Loved this place and would recommend this place to anyone who wants out of the hussle and bussle but close enough to enjoy the many things to do in town. Food is a little pricy for what u get, but i would suggest to go elsewhere for meals anyway. Read moreGenuine Expedia guest review
Great stay throughout... Superb service by the hotel staff... The toilet however was a bit of a disappointment cos I preferred a detachable shower rather than a fixed one... It was a great experience nonetheless...Genuine Expedia guest review
We booked the diamond suite rooms and were very pleased with the size and design of the room. the overall service levels were very high and we were made to feel comfortable from the minute we walked in. overall the hotel is very very good and we liked everything about the hotel particularly the location, room, pool and the service from the staff. the […] only let down was the food and we think there is clearly room for improvement there. Overall i highly recommend this hotel Read moreGenuine Expedia guest review
Wonderful hotel very quite area, quick walk away from the beach.Genuine Expedia guest review
"Fantastic will stay again"
Great hotel, best breakfast in the world, wonderful friendly staff.Genuine Expedia guest review
Hotel is situated on a mountain/cliff face with amazing veiws of patong beach and the sunset. It is very clean and well presented. The main pool has areas for shade and sun as well as a water slide and a wade pool for smaller children. The pool overlooking the ocean was a bit dirty and set across the road from the hotel so hardley used, but very pretty […] and in full sun. Rooms were amazing and house keeping did an excellent job- the only down side was the bed mattresses are very hard! I would recommend including buffet breakfast when purchasing a package, otherwise it is expensive (650 bht) per person, every morning and there is nothing open walking distance untill after 11am...- a very sleepy morning town! Its a big walk up the hill to the rooms but the hotel provides a buggy pretty much 24/7 which we took full advantage of! As well as a shuttle bus to town at set times otherwise 200 bht for taxi into town. A great hotel for couples families and business people. Read moreGenuine Expedia guest review
"A welcome quiet escape from busy Patong"
Great resort with large rooms and beautiful pools! Hotel is a little old but maintained fantastically. Good location, not in the centre of Patong but still easy enough to get to all the action by Tuk Tuk. Food is ok, priced a little bit on the expensive side for Patong. Heaps of eating options nearby. Happy hour is great and really good value! A great […] accommodation option if you want a bit of quiet. Read moreGenuine Expedia guest review
"Fantastic Resort! Will be returning."
I have just returned from a 9 night stay at Diamond Cliff, over the period 6-15 April 2013. The resort is amazing. Rooms large, bathroom spectacular. Resort is hilly as mentioned in other reviews however there is a Little bus that goes up and down all day, we never waited more then 2 minutes to get picked up. I was in a group of 5. Myself and my partner […] had one room. And three other females (family and friends) had another room. The resort caters for all groups. Families & couples. 3 amazing pools. We often walked into town, although may be a little far for some people, a tuk tuk cost $6AUD. We were there over the Thai New Year. The resort invited us to their morning ceremony to be blessed by monks. All staff are very welcoming. We also took part in the massive water fight the takes over the entire town on the 13th April. Will DEFINATELY be returning for that next year. Our group ranged from 22yrs old to 58yrs and all absolutely loved it. We often ordered meals from the resort, they offer all types, all decent priced. Burgers/pastas/Thai dishes all around $8AUD. Read moreGenuine Expedia guest review
"Relaxing part of Patong"
We loved staying at Diamond Cliff. Away from the hustle and bustle of the town. Good pools, good breakfasts and the staff were always friendly and helpful. The concierge always knew my name and the shuttle drivers were always ready for you to go up and down. I would definitely recommend this resort.Genuine Hotels.com guest review
"Quiet place in patong"
Positives: Great premises and pools, quiet ideal for family and couples that want to be close to patong beach but far enough to hide from the noise Negatives: hard beds and refrigerator in the room made lots of noise so woke me up in the middle of the nightGenuine Expedia guest review
Good location far enough away from the hustle & bustle of Patong, only a 15 minute stroll into town or 200 THB. Staff are very helpful. Stayed in a Damond suite, good sized room leading directly onto your own terrace straight into pool area. Bed not the best I've slept on. Some nice extras thrown in For my stay. The main area for improvement at the […] hotel are the food operations. Breakfast really needs looking at !! Very poor !! As was the room service !! Laundry service and housekeeping are fantastic ! Clothes came back packaged as though they were new. To summarise - Good location, hotel looking a little tired, need to improve the food & beverage operations Read moreGenuine Hotels.com guest review
"phuket holiday experience of hotel"
all great except breakfast not able to be booked onlineGenuine Expedia guest review
internet was a little slow at times. Some confusion with the front desk staff and printing abilities in the business center, but they responded well to my frustration. The location of the hotel was perfect and the view from our room was spectacular. Housekeeping and shuttle drivers were very good each dayGenuine Hotels.com guest review
Food at this hotel is a disgrace. The worst food i have ever had in my life. Went to the Sea food restaurant the fish was out on the sun, when ordered they prepared the food but when it arrived to the table it was smelling of rotten fish. Breakfast buffet was stale. I would not recommend this hotel to anyone.Genuine Expedia guest review
"Diamond Cliff Resort & Spa"
This is our third stay at this hotel. The staff are always very pleasant and helpful. The Diamond Suites are very roomy and comfortable.Genuine Expedia guest review
"Diamond Cliff a Great Place to Stay"
Very friendly and helpful staff. Food in hotel was of a high quality. The resort had all the amenities anyone could wish for and even though a very large place built basically on the side of a cliff was well maintained and even had a shuttle to get you around. Short walk into town if you are feeling fit or a shuttle bus if feeling lazy. No complaints […] at all. Read moreGenuine Expedia guest review
Great place to stay. Bed was really uncomfortable though.Genuine Expedia guest review
Nothing to say but that it was GreatGenuine Hotels.com guest review
Absolutely fantastic! This whole resort was stunning. The staff were friendly and although English was difficult for some they made every effort. The room was clean and very big (my boyfriend and I stayed in a diamond suite) and the view from the balcony was amazing. Bathroom was very clean and the resort itself did not smell at all. (considering […] the majority of Patong and Phuket this was fantastic). Food at the hotel restaurants was ok, not fantastic. We did enjoy the Buffett breakfast everyday and we found that it was a really nice start to the day. Juice was particularly good. We arranged activities directly in the hotel but you can head out to the street and book it a little cheaper if you haggle. Overall this was a fantastic place to stay and we would definitely go back. Read moreGenuine Expedia guest review
"Not sure what 5 star means in Thailand"
This was a typical Thai hotel, way over rated, reasonably clean, poorly maintained, wanting to be helpful staff but poor English. It is as good as any hotel in Thailand but don't expect a 5 star hotel in the Western sense. The grounds are beautiful and the location a little way from Patong Beach means that is is quite. It is a very comfortable walk […] from to the main area. Read moreGenuine Hotels.com guest review
Staff were extremely friendly and bent over backwards to assist in any way. Booked taxis, sight seeing etc with no charge and in fact advised us of how to get discounts.Genuine Expedia guest review
We were upgraded to a cottage and it was a delight. A front porch, generous interior space,beautiful bathroom. The pool was huge, clean and close by. The grounds were spectacular. It was a short walk off the grounds to all the action yet it remained quiet and peaceful. My only complaint would be that the beautiful tile floors were extremely slippery […] even when dry and required vigilance. Read moreGenuine Hotels.com guest review
"Nice place to relax"
Great beach-front view room in a hotel where the staff were always willing to help and were so friendly. I had a lovely stay. It was off season so quiet but still relaxing. Food and drink was great and the spa offered great treatments at a really good price. Possibly cheaper elsewhere if you went looking, which I didn't, but to be honest, in comparison […] to Australian prices, what you got was quality treatments at a really cheap price. So depends how you look at it. I had 4 days of just literally wanting to relax and I got that: pool, drinks and food bought to the table, treatments in the spa and a good book. That's what I wanted and what I got. Came back feeling very relaxed. Really close to Patong beach, just a 5 minute walk to that & the strip of restaurants, shops and markets, and the town itself. Across the road from the hotel there was The Korean Hut restaurant which has a great view and cheap drinks and the food was lovely. Then pop into Joe's next door for drinks in this little Jazz type bar with yet again lovely views. Read moreGenuine Expedia guest review
Great location. 5mins walk to Patong township. Near enough but far enough so you don't hear any noise. Staff were friendly. Keep it up!Genuine Expedia guest review
"A little tired & you might be also"
A little tired - could do with a renovation. Major problem is access around the resort - lots of stairs which are not ideal when you have a child in a buggy. Daughter loved the big pool and the slide.Genuine Expedia guest review
Absolutly loved it there, we will definitely recommend the hotel and return again soon.Genuine Expedia guest review
"Well worth a visit"
Diamond Cliffs is great, would thoroughly recommend it. Although the decor is a little out-of-date, its still very nice, everything is in great condition and the staff are very friendly. Also the pools are beautifully landscaped and the rooms are big.Genuine Expedia guest review
Laguage difficulties with staff a real problem. At this price recption staff shoul dunderstand EnglishGenuine Expedia guest review
"Best value for location"
Good location, friendly staff and pretty good value for money. Only thing not so good was very hard beds. Slighty dated but still good and clean.Genuine Expedia guest review
The hotel and location were fantastic - close enough to walk into Patong itself but far enough away to escape the hustle and bustle. Staff were all very friendly and happy to help. We were a tad paturbed by the work that was carried out in room on the floor above at odd hours of the evening though (11pm and 2.30am) - but once a call to the front desk […] was placed it was all quiet again. Read moreGenuine Expedia guest review
The Diamond Cliff Resort was an excellent place to stay.The reception staff were so lovely and friendly. At first I wasn't sure about the resort being on a hill but it wasn't a problem at all. They run a shuttle service up and down the hill all day long till midnight. The resort grounds are beautiful huge pools presented in lovely surroundings. The […] rooms were amazing. We stayed in the ocean suite and it was huge with a sunken bath. Housekeeping was impeccable,always came back to a spotless room. All in all we had a fabulous time and would stay there again. Read moreGenuine Expedia guest review
"The Most Relaxing Stay"
The staff were great, the resort was as beautiful as the photos displayed. Would definitely recommend this hotel for couples and families.Genuine Expedia guest review
"Nice view and good swimming polo areas"
Need to update breakfast and music too.Genuine Hotels.com guest review
個人手配でゴールデンウィークに3泊しました、初めてのプーケットで私はタイ語は全くダメ、英語も中学生レベルということでこのホテルを選びましたが大正解でした。きめ細かいサービスと心配りの日本人スタッフの皆様には感謝です。残念な点は部屋の清掃が行き届かないところです、東南アジアのホテルでは部屋に多少のホコリ等があってもしょうがないと思っているので諦めましたが残念です。Genuine Hotels.com guest review
"Très bon hôtel dans l'ensemble"
Service excellent. Personnel chaleureux et accueillant. Établissement propre. Agréable dans sa globalité pour les vacances cependant hôtel vieillissant, équipements tels que tv, téléphone etc vieux.Genuine Hotels.com guest review
전반적인 평은 나쁘지 않음. 위치는 정실론 쇼핑 센터에서 도보로 약 20분 정도 거리의 북쪽에 위치해 있음. 중심가랑 조금 떨어져 있으나 조용해서 좋았음. 리조트는 조금 오래 되어 보였으나 크게 불편한 점은 없었음. 가격을 고려할 때 너무 좋지도 너무 나쁘지도 않은 리조트라고 생각됨Genuine Hotels.com guest review
"Dålig och dyr mat"
Bodde här med familjen. Generellt sett ok hotel som ligger nära patong. Ingen direkt utsikt mot havet från pool områdena, en glimt från ocean view. Första lunchen var en total katastrof. Dem serverade knappt enligt beställningen från menyn som fick påtalas flera gånger innan vi fick vad som faktiskt stod på menyn. Har aldrig ätit så dålig mat i Thailand, […] det var under all kritik även dem lokala rätterna. Pizzan kom direkt från frysen och var forfarande kall i mitten, Felix frys pizzor är bättre. Thai rätten var hel fabrikat som bara hade värmts upp. Kanske att deras sandwich och liknande var ok, men efter den upplevelsen vart det inte mer mat där. Read moreGenuine Hotels.com guest review
Rent og ryddig, stille og rolig sted, store komfortable rom. Litt slapp service på hovedrestuaranten, men veldig bra på de andre.Genuine Hotels.com guest review
免費的paradise beach服務很棒Genuine Hotels.com guest review
Vi hade en mycket bra vistelse på detta hotell som ligger helt underbart alldeles intill stranden. Många bra restauranger att välja på med utmärkt mat och service. Poolerna var helt strålande med mysiga kanaler som man kunde simma i.Genuine Hotels.com guest review
L hôtel est en hauteur il faut êtres en bonne santé car beaucoup de marche pour aller à la piscine ,réception même si il y a un navette sinon parfaitGenuine Hotels.com guest review
滞在中日本人スタッフがいない時はなく、英語が話せない私達にとってはとても良いホテルでした。 ただ、トイレはとても流れが悪く、使用後はツマミをしばらく持ってなきゃいけなかったので、そこだけ残念でした。 それについて特になにも言わなかったので、部屋を変えてもらったら大丈夫だったのかも！？Genuine Expedia guest review
3泊4日での滞在で利用しました。 タイトル通りオーシャンビューが最高です。 ビーチがホテルの西側に位置しており、サンセットがすごくきれいでした。 メインストリートからは少し離れているので、タクシーやトゥクトゥクが必須！ 日本人スタッフが常駐しているので、いざというときにはとても助かります。 次回も是非利用したいと思うホテルです。Genuine Expedia guest review
ดิฉันเข้าพักที่โรงแรม4คืน ในโซนocean เห็นวิวทะเล ห้องสวยสะอาด อาหารเช้าก็โอเคไม่มากเท่าไหร่แต่มีอาหารเช้าแบบญี่ปุ่น อาหารไทยรวมด้วย พนักงานให้การบริการดี สระว่ายน้ำสวย มีน้ำตกมีสไลเดอร์ สภาพโดยรวมก็ดีค่ะ ชอบที่นี้ แต่เสียที่ว่าโรงแรมอยู่บนเนินเขาเวลาเดินจากล็อบบี้ไปห้องจะเดินแบบเป็นถนนชันไม่เหมาะกับคนแก่ แต่โรงแรมก็มีรถรับส่งตลอดถ้าไม่อยากเดิน ถ้าม […] ีโอกาสจะเข้าพักที่นี้อีกค่ะ Read moreGenuine Hotels.com guest review
スタッフレベルは決してプロフェッショナルではなく属人的。 ホテル内のショップは営業時間になっても開かず、客が待っていても謝る気配もない。 Ｈａｐｐｙ Ｈｏｕｒ時間内にもかかわらず、「もう終わった」と言われ、こちらが文句を言ったら、嫌々「早く決めてよっ」と言われ、なんだか悲しくなった。 一方、人によっては非常にフレンドリーで親切。 一流ホテルに宿泊経験があったり、海外経験の多い方には物足りなさや不満が多いかもしれませんが、 海外経験が少なく日本人スタッフがいれば安心と思う方か、「タイだったらこんなもんか」と割り切れる方であれば いいのかも知れません。Genuine Expedia guest review
"Good location, super service, nice staff"
Nice people, good service, comfortable roomGenuine Hotels.com guest review
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