"Comfortable hotel, short on staff"
Location of hotel is not bad. About 15/20 minute drive to Portland and near places to eat (i.e. Burgerville, Tacobell, etc). There were some ants at our hotel, so, we couldn't leave any food out. There was only one person at front desk helping people check-in and out. This caused a 20minute wait when checking-out. Overall, nice staff though and comfortable […] stay if it's just for a night or 2. Read moreGenuine Expedia guest review
"Okay for a on-the-move one-night stop"
Outdated facilities and very limited breakfast. The decoration is old, 70-ish. It's like a motel.Genuine Expedia guest review
Robert in the office was very helpful. large, clean, quiet room convenient location, easy access from freeway The key cards to the hall and room were useless. I spent more time running back and forth to the office to exchange them or have them redone. Others had the same problem.Genuine Expedia guest review
Excellent customer service. Clean rooms, well maintained for an old hotel. Great location close to stores & restaurants.Genuine Hotels.com guest review
"we attenad a concert"
it was to shortGenuine Hotels.com guest review
"Old, Loud, &Depressing"
Had to get 4 new room keys as other guests and ours never worked. Comforts were filthy. TV is from 1980s and picture so dark and distorted could not see any detail to enjoy. Doors slammed All NIGHT LONG! Dark, dank, and depressing.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thank you for your review and for being a valued Shilo guest. I sincerely apologize for your experience and for any inconvenience you may have experienced. Your comments will be used to make immediate improvements to the areas you mention. Sincerely, G. Sorrels-General Manager
Very convenient location - nice check-inGenuine Hotels.com guest review
"Good but not the best"
Nice hotel the handicap room was improved with a wheelchair accesibill bathroom and shower. but the room itself was to narrow and did not allow a chair to travel the complete room thus limiting TV viewing by the handicaped person. bummerGenuine Expedia guest review
"Keys didn't work for rooms"
Out of two rooms, neither key worked well. Customer service was good, they were able to first try to get me to another room and ended up refunding me.Genuine Hotels.com guest review
We spent 200 dollars for a room that smelled terribly, was in poor condition (stained carpet, dingy walls in need of paint, outdated decor and a TV that didn't work properly, not nearly enough parking, not even a full bathroom (it had the sink on the outside of the bathroom). Breakfast? Well it had about 4 tables stuffed into a tiny back room and about […] 30 guests all trying to make waffles. Do not stay here. Read moreGenuine Expedia guest review
"Dont sleep in!"
The Shilo Inn had most rooms filled with concert goers for the amphitheater event Friday night which didn't empty out until midnight. Most of us awoke about 9 and tried to have the free breakfast.....that ended at 9AM. Room had a mcdonalds wrapper and garbage under the bed. Reservation made for 4....but only 2 towels in the room. Stairs sign located […] INSIDE the stairwell....instead of in the hallway...lol. Hotel is not worth the extra cost they charge. We had to pay over $150...wouldn't consider the room worth over $120. John Read moreGenuine Hotels.com guest review
Clean, quiet, and close to freeways and resturants.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Dear Alex, thank you for your recent review on Expedia regarding your recent stay at the Salmon Creek Shilo Inn. We hope to see you soon on a return visit. Best regard, Tim Laib, General Manager
"Hotel looks like an old apartment complex"
The hotel looks like an old aparent complex. Staff in the lobby is dressed like homeless people. The fridge in the room had left over food from previous guest. Toilet was stained from previous guest. We asked the staff for one extra towel and the they told us they didnt have any extras... What??? Will never go back.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Dear Sam, I wanted to personally apologize for the bad experience you had on your recent stay at the Shilo Inn Salmon Creek. I appreciate you bringing the problems you experienced to our attention and assure you we will work on things better. Best regards, Tim Laib, General Manager.
The location of our room was away from street traffic noise and it was clean and comfortable.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thank you for your recent review on Expedia regarding your recent stay at the Shilo Inn Salmon Creek. We sincerely hope you will think of us on your next stay. Best regards, Tim Laib, General Manager.
The hotel wasn't bad. The tv had hardly any channels and the drain was clogged up, but other than that it was pretty nice. Good pool & spa!Genuine Hotels.com guest review
the staff was very nice and the rooms were clean.Genuine Hotels.com guest review
"Friendly Staff, Big Rooms, Convenient Location"
We booked this hotel at the last minute after our original confirmed reservation at another nearby hotel was lost. Shilo Inn's front desk staff were very accommodating, offering us two very large rooms adjacent to each other. The location is just off I-5, although the most noise comes from thumping stereo's in the nearby Taco Bell drive-thru line. Overall, […] however, we were very satisfied with the property, and I would not hesitate to book it again. Read moreGenuine Hotels.com guest review
"In need of upgrade"
This hotel is in serious need of an upgrade. I have never seen such an old tv in a hotel before. While the hotel was in a convenient location and the beds were comfortable, the hotel looked like it was falling apart and hadn't been upgraded in over 30 years. We would not stay here again.Genuine Hotels.com guest review
The room I was initially assigned looked like someone was still staying in it, there were beer cans everywhere, the beds were a mess and it smelled awful. I was then given the room next door which was clean, but things like the TV remote did not work, the lamp didn't stay plugged in, and the smell of stale beer and cigarettes still permeated the room. […] Also, there was some difficulty with the card key to the room that it didn't work properly etc. I think there could have been much better attention to detail all the way around. Finally, there was not one time that I came in (either in the evening or in the morning) that the front desk was attended. I had to wait each time for the staff to realize there was even a guest waiting. Read moreGenuine Hotels.com guest review
Front desk attendant was very friendly. Breakfast service offered good variety of options. We didn't receive maid service on first day which was no big deal but we needed clean towels. Went to front lobby for clean towels and there were none available. Offered us hand towels and wash clothes and said clean towels would be available 9:30am next morning. […] Other than that very nice place and will stay there again. Read moreGenuine Hotels.com guest review
I must admit, after reading some of the reviews, I was worried about what I might find when I stayed here, but everything was great. Super helpful staff, clean, nice room and a comfortable bed with super nice bedding.Genuine Hotels.com guest review
"Hold your breath."
Both the hallway and the room had a strong, unpleasant odor. The room was fairly clean, but the smell made it difficult to enjoy our stay. The room was cheaper than most in the area, but I guess you get what you pay for.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Curtis, thank you so much for letting us know about your recent experience at the Shilo Inn Salmon Creek, WA. I sincerely apologize for the unpleasant odor and will make sure that our housekeeping department has follow up and resolved the issue. Best regards, Tim Laib, General Manager.
This was the best stay of our trip over Spring Break. The hotel staff went out of there way to make it a good experience. The breakfast cook was amazing, she was so nice to us and our kids, it made it an even more wonderful trip. I can't say enough good things about our short stay there. It was a bummer the pool was not open, but we got there late so […] it really did not matter. Read moreGenuine Hotels.com guest review
Wonderful room. Bed was very comfortable and staff was awesome.Genuine Hotels.com guest review
"Very Comfortable, Very afordable"
Enjoyed the Pool and the steam. Quiet . Large rooms. Price was very reasonable.We will stay there againGenuine Hotels.com guest review
The outside door close to the room was out of order which made it a long trek to get my luggage into and out of the room. I am fairly crippled so long walks do not appeal!! It was advertised as a "Pet Friendly" hotel which is the only reason I made the reservation. When i got there it was "Dog friendly" they said, but no cats. Please change the wording […] on your ad then!! This hotel is very convenient to my family's address so I would stay there a lot if they accepted my cat. They did finally honor the paid for room and allowed the cat to stay this time. Otherwise it was a great room and as I said, very convenient to what i stayed in your town for. Read moreGenuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Dear Gladys, I would like to thank you for taking the time to write your recent review on Expedia regarding your recent Stay at the Shilo Inn Suites in Salmon Creek. I am sincerely sorry that you had to deal with the out of order door and I assure you it has been repaired. Thanks again for your comments regarding your stay. Best regards, Tim Laib, General Manager
My only Con is that there was no comfortable place to sit in the room except on the bed.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thank you for your recent review of the Shilo Inn Suites, Salmon Creek. I was very sorry to hear that there was not additional seating in the room that did not seem comfortable. Best regards, Tim Laib, General Manager.
"easy freeway access ."
The pool && steam room were awesomeGenuine Hotels.com guest review
"Not bad for the money."
Great place for a one night stay. No frills. Get a second floor room.Genuine Hotels.com guest review
This hotel overall was a great stay. It would be nice if the breakfast hours could be extended. But I am satisfied and would stay there again.Genuine Hotels.com guest review
"Easter weekend family gettogether."
Bed was sagging in the center and was less comfortable. TV was antique...but we didn't really watch much anyway. Location was great for our needs. All other features were just fine. Price was very acceptable. Will likely return.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thank you for your recent review of the Shilo Inn Suites, Salmon Creek. I am sorry that the bed was uncomfortable, but happy to hear that you will return. Sincerely, Tim Laib, General Manager
"Close to freeway"
The staff were very nice, and the hotel itself very close to freeways. We were able to get to Portland and Seaside in the three days we were there. The breakfast was minimal, but there are many very close options around. Good value.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thank you for taking the time to post your review on Expedia regarding your stay at the Shilo Inn Suites, Salmon Creek. We are happy that you enjoyed your stay and found it a good value. Thanks for letting us know about the pillows, we will definitely take a look at them.
We stayed for three nights. We reported the restroom light blinking and were told it couldn't be fixed during our stay. Only one exterior door was available for bldg entry. Room service failed to show up one day. Would have rated it lower except for the cost. Guess you get what you pay for.Genuine Hotels.com guest review
"Our stay at Shilo"
The room was not done when they said we could come. And doors would not open with keys right. Some would not open at all. We used to get 10% discount at the roadhouse for staying at Shilo and showed our key. And but movies in room like it used to be.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington I would sincerely like to apologize for the problems you encountered during your stay at the Shilo Inn Suites, Salmon Creek. I appreciate you letting us know about the lock problems and we are examining all of our door locks for potential problems. I am sorry that the room was not ready when you were told it would be. Hopefully you will give us another chance.
Stayed 2 days. Very quite Lots of extra pillows. The only gripe is that I couldn't turn the tv down low enough.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thank you so much for your review of the Shilo Inn Suites, Salmon Creek. We sincerely appreciate the fact that you enjoyed your stay and hope to see you again in the near future.
Great pool and saunaGenuine Hotels.com guest review
"Knocking and jiggling"
I took a night to enjoy myself in relaxation only to be terribly annoyed. Jets didn't work in the hot tub, people kept trying to enter my room twice during sleeping hours at night. Front desk guy was rude when I called the desk with a little question. Never again!Genuine Hotels.com guest review
"It's okay, good value..."
It's okay. Older hotel and a little musty but still clean. Breakfast was not as good as I've seen but it was okay also...a good value..Genuine Hotels.com guest review
"close to our event"
great for our completion cheer eventGenuine Hotels.com guest review
"close to event center"
Not the greatest hotel I've stayed in. No towels in the room. Was told the wrong times for the comp. breakfast, Hot tub was not hot enough to be considered a "Hot Tub" The swimming pool was not the one advertised on their website. All in all very disappointed.Genuine Hotels.com guest review
"upgraded to suite at no charge"
spotless room and grounds, very competent and personable staffGenuine Hotels.com guest review
No one at counter to check in - sign back in 15 min. Room ok - bathroom so so - toilet bowl not clean. Check out no one at counter - Cont. breakfast in small room next to office - only few tables - very tight quarters.Genuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington Thanks for taking the time to post your review of the Shilo Inn Suites, Salmon Creek. I am very disappointed that there were housekeeping issues during your stay and that the staff was not more visible during check in and check out. I appreciate you letting me know of your experience.
"Good Clean updated hotel"
This hotel is close to the freeway and man restaurants. The service was good, breakfast was great and checkout was a breeze!Genuine Hotels.com guest review
The room appeared to be clean, but we found a ball of black tape, and a pony tail holder on the floor. When we took showers we discovered the shower curtain was mildewed on the inside, and had not been changed. On the plus side, we forgot an item in the refrigerator, called, and the desk clerk went over and got it. She was very helpful and friendly […] . Read moreGenuine Expedia guest review
Response by Shilo Inn & Suites Salmon Creek / Vancouver - Washington I want to sincerely apologize for the lack of cleanliness you discovered during your stay at the Shilo Inn Suites, Salmon Creek. I appreciate your comment on the desk staff. I sincerely hope you will give us another opportunity if you are in the Salmon Creek/Vancouver area again.
Quiet rooms. Freeway next door but I never heard it. Very nice rooms.Genuine Hotels.com guest review
I highly recommend the shilo inn i was there for three days and I would truly return to any of the shilo inns across the country Very roomy and clean it was a pleasure using the indoor pool and cuzzi when it was below freezing outside. The temps on both were perfect! All i need is a reason to and i will be there! Thanks to all at Shilo You will see […] me again! Read moreGenuine Hotels.com guest review
If you want to sleep in, you will need an upstairs room, floors are squeaky, other than that a great valueGenuine Expedia guest review
the Tv was old and the pay preview was really expensive. The hallway stunk of disinfectant. Hot water was just ok.the breakfast had no decaf coffee and the rest of it was just ok. they charged my cc an extra 25.00 dollars that I was not told about at booking.Genuine Hotels.com guest review
"Second time at this hotel. $25 deposit. First time"
Great hotelGenuine Expedia guest review
"Easy to get to this location."
The gentleman that was at the front desk when I checked in did not inform me that the electronic key card had to be inserted up side down to get into the entrance or in the room... We had my 2 month old grandchild subjected to the pouring down rain, wind & cold trying to get into the hotel!!! The bath tub took a very long time to drain. There were […] no pool towels when we went to use the Jacuzzi, Sauna & Steam Room. Other than the 3 things mentioned above the stay was fine. Read moreGenuine Expedia guest review
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