Took the Downeaster to north station prior to flying home from vacation for a couple days in Boston. Staff was extremely friendly. Location was perfect since it was just on the other side of the street from north station do didn't have to drag bags around Boston. Left bags at hotel after check out so we could enjoy Boston for a few more hours before […] we had to catch a plane, sure it's not necessary but tip your doorman for holding bags. Rooms we nice, no complaints. Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the nice review josh! I am glad you chose to stay with us for the end of your vacation. It's great to hear that you were able to take advantage of our services, we enjoy holding luggage for our guests as we know it can be a pain to enjoy our beautiful city with luggage in tow. Best, Michal
I was very impressed with the staff and how we were treated. Everyone was very courteous. The T station was a quick 4 or 5 minute walk from the hotel. The hotel was close to everything we wanted to see.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the nice review James! I am glad you had a great time while staying with us. Best, Michal
"Do Not Stay Here"
For her birthday my daughter asked to go whale watching, so we planned a short family vacation to Boston. The valet parking managed to ruin our vacation when their staff damaged my car. If the matter would have been resolved professionally I would not be leaving this feedback. However after assuring us that everything would be taken care of by both […] hotel staff and valet staff they failed to communicate with us as promised, and when they did only by email, refused to provide a direct phone number to the person handling the claim. Furthermore they denied any responsibility for the damage and went as far as to claim that the damage was in fact old, despite 3 of their staff members being present at the incident. I do not recommend you ever stay here, because if something goes wrong they will not resolve the matter in a professional or ethical way. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Mr. Quesada, I am really very sorry that your experience was so terrible. I understand that you spoke with the Assistant General Manager and he connected you with the manager in charge of the valet parking, since our valet parking is not managed by the hotel. I will contact them myself and see if there is anything they are willing to do. I don't have any control over them but I can certainly try and ask. Please know that we take every situation with our guests to heart and do everything we can to take care of any challenges that come up. Michal
The hotel location was convient public transportation, food and entertainment.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for posting a review! Michal
"Room Confort - Lack of AC"
Overall, our stay was OK. Our room's AC unit was not functioning properly which made sleeping very difficult. I do have to mention that the Concierge Service were great when it came to luggage, valet parking, directions and service with a smile.,Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for sharing your experience Paul. I am very sorry that your A/C did not work properly, it is definitely not what we hope our guests will encounter when staying with us. We are currently going through each one of our rooms to try and determine which A/C units need to be replaced. I hope that this does not deter you from returning to us in the future. Sincerely, Michal
"Close to everything on the north end"
My family and I stay here for three nights we walked everywhere. Hotel is clean, staff was helpful and knowledgeable. A stones throw from TD Garden, I recommend this hotel to anyone looking to experience historical Boston and/or going to something at TD GardenGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the recommendation and for posting a nice review. Glad our location met your needs! Sincerely, Michal
"The place to stay if going to the Garden"
Perfect hotel if attending an event at the Garden! Friendly staff, the kitchen even reopened to make us a pizza, which we were very thankful forGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for your review, I am glad that you had a great stay with us and that we were able to accommodate the pizza! Sincerely, Michal
"Great hotel, but problems all over"
The hotel is really nice. It is pet-friendly. The bed is really comfy and bathroom is super clean. I really love the place, but had 3 problems during my stay. My reservation was for a King bedroom with free wifi. When I got to my room, it's a 2-queen-bed room. I thought they just ran out of rooms. I couldn't find any wifi information, so I called front […] desk. They said I had to sign up for the Kimpton Club or pay for the internet. I said my reservation included free wifi. Then, they gave me a code and quickly disconnected me. The code did not work. So, I just signed up for the Kimpton Club in the end. The second problem was I got a phone call an hour after checking in. They said they were sorry they put me in the wrong room. So, they had to switch my room right now. At that time, I thought it was great because the view in my room sucked. So, the staff came to my room and took my credit card and room key and gave me a new room key at an upper floor. I got to the other room, which was perfect. Way better view outside. The third problem was I checked my credit card statement after I got back home. There's a charge from the hotel. I immediately called the hotel to find out that the charge was for an umbrella that I took. What? I took an umbrella? I didn't even know there's an umbrella. So, they reversed the charge. It's a little exhausting staying at this hotel while what I wanted was a relaxing and fun vacation. Don't get me wrong, the staff is all nice and friendly, but ... Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Linx, Thank you for reviewing your recent stay with us. It sounds like there was some good and some bad in there, and looks like the bad outweighed the good a little bit - for that, I am really sorry. I am not sure what happened with your room type and the wifi, but I will do my best to look into it so that it can be prevented in the future. I hope that you choose to give us another shot, I promise we are worth the visit. Sincerely, Michal
"Top notch hotel in the heart of Boston"
All of the staff that we interacted with at the Onyx were friendly and professional. They made us feel welcome as soon as we walked through the door. The hotel is very contemporary and the room was beautifully decorated. The bed was the best ever. It's too bad we were only staying for one night.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for such a great review Linda! Good to read that you enjoyed your time with us and that you felt welcome. Hope you choose to come back to us! Best, Michal
"Nice hotel close to North End"
Very friendly and courteous staff greets you and is there to answer any question and make your stay enjoyable... We enjoyed the complimentary wine hour before heading out to dinner in the North EndGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Hi Phil, Thank you for posting a review. It's nice to hear that we were able to make you feel comfortable and even better, that you got to spend some time with us at wine hour! Hope you choose to come back to us in the future, Michal
"Onix is a great place to stay"
I love Onix, great location, the hotel has a lot of complementaries inclued, excellent staffGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the review, it's nice to hear that you enjoyed our location, our amenities and the staff. Best, Michal
"Weekend with great-grand kids"
I enjoyed my stay. The staff was very helpful.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the review, so happy you had a great time with us! Best, Michal
"Could use some comfortable chairs"
If you want to hang out for a bit, you'll find that there isn't a comfortable chair in the place. The lobby/lounge chairs look nice, but aren't so comfortable... and that's about it as far as places to sit. On the other hand, if you enjoy petting dogs, the Onyx has them.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Hi Leslie, Thanks for posting a review, always great to hear experiences from our guests! We do have a few areas to sit in the lobby, I agree some are less comfortable, but promise we try to make up for it in all the other amenities we provide. Hope you choose to come back to us, Michal
"A lovely hotel"
The Onyx is a really lovely hotel. Conveniently situated for all the major points of interest. The staff were really friendly and couldn't do enough for you. The room and bathroom were spotless and we enjoyed the free wine tasting in the evening. I would definitely recommend this hotel and if in Boston again, would return. Well done Onyx! - we will […] check out your other hotels! Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Jan, Thank you so much for taking the time to review the hotel. I am happy you enjoyed your time with us and hope you choose to come back to us in the future. Best, Michal
"easy walking distance to main sites"
service staff especially Ken and Ron were great enjoyed the ice cream and lemonade and happy hour portland is not well lit at night coming from faneuil but otherwise would strongly recommend!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the positive review Angeline! It looks like you had a chance to enjoy our complimentary afternoon treats - we make them all in house. Hope you choose to come back to us in the future. Best, Michal
"Good choice near the trail"
Good location for historical sites, TD Garden and the harbor. Easy subway access from the airport or to the Fenway area. Even easier once they reopen the Government Center stop.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the good words!
"We LOVED our stay"
This hotel is prefectly located, with easy access to public transportation (the T and trolley cars for touring the historical sites). It is just off the beaten path which was nice for us (very easy to get to everything, even walking to many places was easy), and yet it was a little less crowded. The hotel staff was excellent, very friendly and attentive. […] The room was VERY quiet. We hardly heard any street or hallway noise. Everything in the room was very, very clean (and I'm very picky about this). We would definitely stay here again on our next trip to Boston. This hotel is the first I've booked and found it to be exactly as advertised. The pictures on the site are accurate. Highly recommend. Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Hello Jenny, I'm happy to hear that our location was what you were looking for and that you found our advertising to be accurate - all great things to know. I do hope you come back to stay with us and that I get the chance to meet you in person. Until then, be well! Michal Penek General Manager
"Close to everything!"
Took the T from the airport and walked a block to the hotel. The main street across from the Garden had a number of homeless people begging for money but I guess that's to be expected in a big city. The hotel staff were very welcoming and seemed genuinely happy to serve. While it was a small hotel it was all we needed for a few days away. The rooms […] were clean and updated and the beds were extremely comfortable. We walked to Quincy market, the North end, the Boston Public Garden, Beacon Hill as well as the T station and found the hotel to be perfectly situated between them. We'll be back! Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Glad you had a great time in Boston Brian, it sounds like you hit many of our best places to visit while in Boston! Hope to see you amongst our guests in the near future, Michal
The hotel was in a great location, walking distance to everything. Staff was excellent, facilities were very nice, was very happy.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Great to hear that you had a great stay with us! Hope you enjoyed the WWE event and had a good time in Boston. Best, Michal Penek
"Close to North Station (Amtrak Downeaster)"
Excellent! Very helpful staff!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the 5 star review Frank, I appreciate you taking the time to post your feedback. Best, Michal
Good hotel. Pretty good location. Room on the smallish side. A bit pricey - amenities more than room. 4.5Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the nice review, I am glad you enjoyed our location. Best, Michal
Great location , great price, loved this place. Skip food from room service, it was the only thing we weren't impressed withGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for your comments Mike, I'm sorry the room service was disappointing. Best, Michal
"great hotel, with even better staff"
Convenient location (7 min from Logan on a weekend morning) and nice rooms. Great and friendly staffGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the 5 star review Russ! Michal
"Good hotel per se, relatively small rooms."
Hotel is excellent in cleanliness and staff no doubt. The rooms we got (double bed) were small. I am used to bigger rooms in Westin for instance. For the same money other hotels have bigger rooms.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Rabih, Thank you for your feedback - I am happy to hear that your stay was good. Our rooms are fairly standard size for older building in Boston, but there are some newer hotels that have larger rooms. I promise that whatever we lack in space, we make up in ambiance and hospitality. Hope you choose to return to us, Michal
Arrived for a girls weekend and from valet, to front desk to bellhop, staff were great. We arrived a few minutes before the wine reception was ending so bellhop brought complimentary bottles of wine for us to our room and gave good suggestions for nightlife options. Room was comfortable and hotel was quiet. Location is great, close to North End and […] Faneuil Hall. Overall great stay! Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Hope you had an amazing girls weekend, thank you for choosing to spend it with us! Best, Michal
"Great hotel in a great location!"
The hotel was a convenient walk to almost everything. The staff was so friendly and helpful, one of the best hotel experiences I've had!Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Wow! I'm thrilled that you felt we were one of the best experiences you've had, that's truly an honor. Thank you for a great feedback! Best, Michal Penek General Manager
"Almost Great, Fantastic Location"
We came into town for the Boston Calling music festival and found the Onyx a very comfortable and convenient hotel (easy walking to Faneuil Hall, etc.). The decor is modern, masculine and new. The employees were cordial and informed, eager to help. There are bikes to use, a complementary wine hour and a decent breakfast buffet for $16 pp. Rooms are […] small but typical in a city hotel, we had a king room, no upgrades and for the amount of time we were there, it was fine. The bathroom is small and my only complaint was that the water pressure was awful. Barely could tell if the shampoo was out of your hair. Luckily, the Bigelow products smelled great! I joined the loyalty program before arriving as this was my first Kimpton Hotel group experience and got at $10 off coupon to "raid the minibar" which we did - nice touch! Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for posting such an inclusive review Lori Online, it definitely paints a great picture of the hotel and the services we provide. I am really sorry about the water pressure, it is not something that is common at the hotel, and hope that it didn't ruin your overall experience. Sincerely, Michal
Hotel was perfect, excellent location for our concert event at City Center. We walked to the North End in the morning for breakfast, only10 minutes from hotel. When we arrived the 5:00-6:00 pm wine reception in the lobby area was great. The entire hotel was spotless very clean bedding was super comfortable staff was very friendly and helpful. My wife […] and I look forward to stay here again in the future. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you so much for the wonderful review Arnold, I am so pleased that you enjoyed your time with us and that you look forward to staying with us again. Sincerely, Michal
One day the house cleaning forgot to clean the room.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel I am very sorry that you did not enjoy your time with us and that we did not clean your room on one of the days you stayed with us. We do our best to make sure that all our guests are well taken care of and it looks like we missed it this time around. I hope that you choose to return to us in the future. Sincerely, Michal
"Great Hotel In Downtown"
This was my second stay at the Onyx and it was great. The staff were very accommodating and friendly. I would highly recommend the Onyx.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for coming back to us and for recommending us! Best, Michal
"Nice hotel close to the North station and TD Garde"
Had a great stay, close to great dining. The hotel staff was very helpful suggesting things to do. Will stay at the Onyx on my next trip back.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Hello Bradley, Thank you for taking the time to review us. I'm glad you enjoyed your stay with us and that the team was helpful. Best, Michal
"Close to TD arena"
Booked the hotel to attend an event at the TD arena and it was well located for that as well as access to the North End restaurants - 15 minute walk. We were extremely frustrated with the aggressive high-tech thermostat that kept turning the heat on when we just wanted the AC off and then would turn the AC on if all we wanted was the heating to be off. […] It did not allow you to control the system and was constantly trying to outsmart you which gets old when you have to get up at night to fiddle with it! Staff was very professional. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Dear AZtraveler, Thank you for the candid review, I appreciate the feedback. We are in fact very close to TD Garden, so it makes it very easy to attend a game or a concert while staying with us. I am very sorry about the air conditioning issue, we have a sensor in our rooms that allows the unit to heat or cool the room based on motion. It sounds like the sensor in your room may have not worked the way it's intended to. I hope you choose to give us another chance and show you we can do better. Sincerely, Michal
I booked 2 rooms through Expedia for The Onyx. Not happy with the $47 valet parking fee. I wish that the price could have been cheaper or included in the hotel price. There is a parking garage a block away, but when your traveling with bags it's hard to park and walk back to the hotel. The hotel was clean and the people at the front desk were extremely […] friendly. The rooms were kind of on the small side, but they were clean and we really got a kick out of the Wicked Smaht pillows! Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for choosing to stay with us for your bachelorette weekend! It's great to hear you enjoyed the hotel, and of course, our Wicked Smaht pillows. I realize our parking rates seem high, they are in fact $47 overnight, however, they are comparable with other parking options in Boston. Best, Michal
Enjoyed it.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the review! Best, Michal
Great place to stay for a Bruins game.......Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Glad you enjoyed your stay with us! We are super close to TD garden, literally a one minute walk. Best, Michal
"Proximity to TD GARDEN is incredible!"
We picked this hotel based on it's proximity to TD Garden where we saw the Bruins beat the Red Wings. It's one block away with several sport bars in close proximity too. Good choice, great stay. Thank you! MSCGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the 5 stars, glad our location worked for you! We are very close to TD Garden, it makes it so easy to attend a game or concert. Best, Michal
"B's game last Friday."
Every one of your staff deserves a raise. I can't think of a single bad thing about my stay and I will definitely come back when I'm back that way. Don't change anything.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the great comments Tom, hope to see you amongst our guests in the future! Best, Michal
"The Onyx Hotel is a wonderful hotel!"
The hotel staff was so helpful, and the hotel location could not have been more perfect! Our friend, who was an American history professor, had booked his stay at the Onyx Hotel. He was due to arrive later in the evening, and had asked us to request his room to be on the same floor as ours. Not only were we on the same floor, but our rooms were next […] to each other! We had a wonderful time visiting the city together. Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel I'm speechless, thanks so much for the amazing review! Sincerely, Michal
The hotel was nice, but the room was very small. It felt cramped. Also, there was no free WiFi.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Hello Jed, I am sorry that the size of our rooms did not meet your expectations. Regarding the wifi, while we do have a charge for guests, if you join our Kimpton Karma rewards program, wifi is complimentary. Thanks, Michal
"Great Stay, Wonderful Staff"
We stayed at the Onyx over the weekend to attend PAX East at the Boston Convention Center. It definitely wasn't close to the convention-- taxi was usually about a $15 to/from the convention center, but we were expecting that. The staff was incredibly nice and helpful-- I can't stress enough how awesome the staff was. My only complaint would be for the […] lack of refrigerator and the expensive wi-fi. For such a nice hotel, it seemed odd to not include such simple things that I thought would be necessities. Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Hello, Thanks for the feedback - it's always great to hear the great and not so great things our guests experience. I am glad that overall you had a great stay with us. Regarding the fridge, if you request for one, we would be more than happy to make sure you have a fridge in your room. With regards to the wifi, while we do have a charge, if you are a Kimpton Karma rewards member, you are able to receive wifi complimentary at any Kimpton property. Sincerely, Michal
"Perfect for an event"
Little rooms, slightly pricey, but clean and had a great staff, just a block from TD gardenGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the nice feedback Chris! Best, Michal
Great hotel. Adults loved it. Kids were disappointed there was no pool!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for your feedback, I am so sorry your kids were disappointed about the lack of a pool! Sincerely, Michal
"Perfect for TD events!!"
The overall experience was great!! The hotel was right near TD and since we were there for a Bruins game it was barely a walk there. The room was on the small side, but it was beautiful nonetheless. The staff was beyond friendly and extremely helpfully!! And I'm glad we did our research because there is no parking so you do have to valet your car for […] $47 a day. Overall though, very pleased!! Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Hope you enjoyed the Bruins game, and thank you so much for choosing to stay with us! Best, Michal
"Great for a game or two"
Great hotel if you are attending events at The Garden. Nice hotel, but not much else going on around. Train is convenient, which is nice since anything else you want to see or attend is going to be a bit of a ways away. Really friendly and helpful staff. Room was clean and comfortable, but small.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the feedback Bill! Sincerely, Michal
"Checked back in, twice."
So I ran the survey for our scheduled stay Sunday, March 30. Now they've asked me again to do our night Monday. Same good simple hotel. Business mans special, but worths for visitors, couples, and garners, too. The Garden is literally around the corner. And we'll be back.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you very much Tom! Sincerely, Michal
"Checked back in for a second night."
We've stayed in Kimpton hotels before, including the Onyx. Just be ware they are small rooms, but quite comfortable! Good rates, fair for Boston. Love this particular location, but do think the $47 a night valet parking needs to change. ? Only concern was with the air/heat and it kept on going on literally every 10-15 minutes through the night and we […] never could get it right. We'll be back, no doubt. Very good people, very clean, it's just a good solid hotel. Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you so much Tom! It's great to read that overall you had a great stay and that you will return to us. I am sorry about the heating system issue, we are currently going through all the rooms to double check every unit. Sincerely, Michal
Great Hotel, friendly and helpful staff. Perfect if you need a convenient location that is close to the North end, expressways and the Garden ( where the sports teams play).Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you very much, glad we were exactly where you needed to be! Best, Michal
"Nice little hotel.......very fun"
We loved staying there......free wine hour was great.....they should promote the breakfast......even though it is not free. I was not told by the desk that it was there when I called looking for a place to eat and it would have saved us time if we had known ahead. Otherwise great.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you so very much Melissa! Best, Michal
"Very expensive for what you get"
50$ Parking to add to bill ! 30+minutes to wait for valet service... No hair dryer in room. HVAC system blowing cold or hot air directly on 2nd bed... very uncomfortable.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Frank, Thank you for providing some insight on your stay with us. I am truly sorry about the hair dryer and HVAC system. Best, Michal
"One short block from Boston Garden."
Would stay there again. Room was small but very luxurious!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you so very much Sue! Hope to see you amongst our guests soon, Michal
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