"enjoyed north end"
The location was perfect for visiting the TD Garden and eating in Little Italy, at the Irish Pubs on Congress, etc...The worst part was the valet parking. It took 40 minutes for your car, which was parked in a parking garage a 5 minute walk from hotel! Once, the valet accused us of leaving our car set so they sent it back. But they had never returned […] it after we brought it back and din;t know what to do with it so returned it. Then we heard the other valet say he got the number wrong! Ridiculous. The staff did refund our valet fee for the day. Also the breakfast buffet, which was $16, was cold and tasted terrible! The bed was comfortable and the shower had decent pressure. The staff was nice too. If we returned to Boston we would not stay there again! Read moreGenuine Hotels.com guest review
"Perfect for Going to TD Garden!"
We were very happy to stay here, and will definitely do so again. It is such a quick walk to TD Garden, where we were headed. The service was so good I wish I could have given it a 6. Breakfast is a little pricey, but the food is good and it's so convenient. Loved the afternoon wine social. Once again, I can't say enough about the service - every person […] was excellent. You will not be disappointed if you stay here. Read moreGenuine Hotels.com guest review
"Close walk to TD Garden"
The staff went above and beyond to make our stay exceptional! Close walk to TD Garden and a nice walk to Quincy Market. It was a great stay.Genuine Hotels.com guest review
The heater in the room was loud, but we still slept well in the very comfy bed.Genuine Expedia guest review
"Really?!? 12.99 for wifi"
Good clean hotel close to the garden, but seriously 12.99 for wifi! It seems a bit silly when every other hotel offers it for free. Little thing but it matters.Genuine Hotels.com guest review
Close to North End - Great Italian Restaurants - and TD Gardens for Celtics and Bruins games.Genuine Hotels.com guest review
Hotel was clean , rooms were small but comfortable walking distance to TD GardenGenuine Hotels.com guest review
Great place for a celtics game a short walk to things to see. Great service tooGenuine Hotels.com guest review
I stayed at this hotel when I came to Boston to attend a celtics game. Location was perfect. Half a block from TD Garden. Also has a bank on corner and a few bars and restaurants around. Only a 5 minute walk to heart if city nightlife. Room was clean and niceGenuine Hotels.com guest review
"Near Fanueil Hall and Comfortable"
It was very nice to stay there since Fanueil Hall is just 10 minutes' walk away from the hotel.Genuine Expedia guest review
I love the Kimpton chain. This one was far below the normally high standards. Everything from the lobby lounge to the curtains was dumpy. The beds were uncomfortable. Very poorGenuine Hotels.com guest review
"Close to Garden, Quincy market,"
Friendly and helpful staff. Small rooms, lobby is small. TV not working properly, have double beds not queen.Genuine Hotels.com guest review
Very close to TD Garden and North Station, less than 5 minute walk. Also close to several bars and the North End. Staff were very friendly and wine reception was a nice touch. Definitely recommended.Genuine Hotels.com guest review
The hotel was clean and the staff friendly and professional. It a 2 minute walk to the T or Garden and 5 minute walk to the North End and Fanueil Hall. We'll definitely be backGenuine Expedia guest review
I like the decor of the hotel. The staff are stellar especially the front desk. They were accommodating and made us feel at home.Genuine Hotels.com guest review
"Night After a Concert"
This hotel was excellent. All staff were professional, reliable, and excited to help in any way. The bed was so comfortable that we took advantage of the 12:00 noon checkout! The TD Garden was a 2 minute walk from the hotel, as are many bars and restaurants. We will absolutely be staying at The Onyx again! The only "problem" is that it takes about […] 20 minutes to get your car from valet, so just call from your room and request it before you get down there! Read moreGenuine Hotels.com guest review
"Half a block from TD Garden"
Was in town for the Beyonce concert at TD Garden. The Onyx is half a block from the arena. The hotel is beautiful, stylish, well-kept, and the beds were very comfortable. Loved this hotel. Would definitely stay here again.Genuine Hotels.com guest review
The hotel is nice and in a nice location. It's pet friendly and room 401 had to dog urine marks in it one on the leg of the bed and one on the nightstand so the room smelled like dog urine. The toilet ran if you didn't flip the handle up. The bartender was horrible. After the happy hour my kids were hungry we sat at a table and ordered mac & cheese […] as he walked by without stopping. He walked by again without stopping and I asked if there was anymore hot cider he waved his hand at me and said I don't deal with that ask the front desk. He never offered a beverage - forgot about the mac & cheese it came out cold. I went up to change and was coming back down to sign - the bartender gave the bill to my 14 year old daughter. He asked her if she knew how to tip and told her 18% was customary and tips were how he paid for a place to live and for food to eat. I would've given him 10% at most because he stunk. I would've given this information to the front desk upon checkout but they didn't ask how my stay was so I'll tell them here. In addition the breakfast buffet had stale Danish, instant oatmeal and was way overpriced at $16.95 per person. It was close to TD Garden so that was great. Valet Service was superb as was the bell service. Read moreGenuine Hotels.com guest review
The hotel was very clean and the staff was friendly. Parking was way over priced but it is a big city. Our shower made very odd noises but it wasn't a big deal. I could hear someone running in the hallway upstairs for quite a bit so if you are looking for quiet place this may not be your cup of tea. The Cheetah Print robes and the fake Bear Fur comforter […] were a bit interesting to say the least but fun pictures were had by all so it was ok. The hotel was nice though and the staff was very friendly as I said before. The location was perfect for what I needed and it was in a safe neighborhood. I'd stay here again. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for sharing your experience with us. I am glad that overall you enjoyed your stay. We are so sorry you heard our pipes, we will make sure to tell them to keep it down next time! As for our other guests, maybe the animal print robes got to them too... Hope to see you amongst our guests soon, Michal
We picked this hotel because it was so close to the Garden, and we were going to a hockey game. Not only is it close to that, but it is just a short walk to the North End. We walked down to the Aquarium which wasn't that far of a walk, and hit Quincy Market on the way back. The hotel was great, perfect for what we needed. We were a family of four and […] stayed in a room with two double beds. The beds were super comfy, and we had plenty of room. The staff was wonderful, great at check in, check out and in between. We even hit the Ruby Room for a drink while my in-laws watched the kids after the game. Everyone there was friendly too. This may be our go-to hotel in the future if we go to Boston again! Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for all the great comments! We are so happy you enjoyed your stay with us, got a great taste of Boston and had a chance to have a drink in our wonderful Ruby Room. I hope to see you amongst our guests sometime soon. Best Regards, Michal Penek General Manager
"THE place to stay for an event at the TD Center."
The ONYX is a bit hard to get to, but worth the twists and turns. The staff was friendly, competent, and exquisitely pleasant at all times. The daily wine reception was a pleasant extra. There was a nice cozy feel to everything. We had a great time.Genuine Expedia guest review
We love everything about this hotel--even the smell. It's in the best location, just a short walk to the North End and 2 minutes' walk from the Haymarket T station. The staff is friendly and eager to help. The wine hour is a nice touch, and the breakfast buffet is good as well.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel I am so happy that you enjoyed every aspect of our hotel, including the incredible team that works here! Hope to see you amongst our guests soon. Best, Michal Penek General Manager
"Very Convenient to Garden"
Less than 5 minute walk to TD Garden/North Station. We went to Bruins' and Celtics' games. Room was very neat. When heat came on at night it was a little loud. It actually startled me at one point. We were there during some cold nights(20sF). Draft came through window.15 minute walk to Faneuil Hall. Staff was pleasant. A few pubs within a couple of […] minutes walk. Busy area on game night. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Dan, Thanks for posting your comments, I am glad that the staff and room were great. I am so sorry for the hiccups with the heat and the draft - we will make sure to address both those issues. Have a happy Holiday season, Michal Penek General Manager
"Great location. Hotel was very nice."
Great location. Metro stations closed by. Good amenities. The rooms were small, but nice and comfortable. I will gladly stay here again.Genuine Expedia guest review
"VERY nice hotel!!!"
The whole experience was excellent!!! The staff is VERY courteous and friendly! The room was immaculate and the service was exceptional!Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel We are so excited you had a wonderful time with us Bobbie! Hope this means you think of us when deciding to stay in the city next time. Sincerely, Michal Penek General Manager
"great for dog owners"
I really loved my stay at the Onyx for my birthday last weekend. I took my dog josephine with me and she loved her weekend away as well! The staff was very friendly and attentive to her and it was nice to not have to think of her as an inconvenience as many hotels and other establishments do. They took her for walks and the housekeeper even made the […] dog's bed! I would definitely stay there again. Great wine tasting from 5-6pm too! Read moreGenuine Hotels.com guest review
"Would give it 6 stars if available."
Rooms were sparkling clean every day, The location is perfect for sporting events or the Freedom Trail walk.The most important part of the review was the Customer Services gal named Kayla. She went way out of her way to be helpful in all our questions about the city. She is one of the nicest and most positive people I have ever met and I'm darn near […] 60 years old. Read moreGenuine Hotels.com guest review
"close to RD garden"
The check in staff were great! she told me about the complimentary wine tasting that night, she was really nice to my 10 yr old son, we were there to stay overnight, as we were going to a concert, at the TD garden the valet was really helpful, we came and went many times and the front desk also said hello Ms, X to me, great personal service finally […] the bathroom items were awesome! Read moreGenuine Hotels.com guest review
"Great ---so close to the Garden!"
Great rooms --very clean and comfortable.Don't know if this was just a busy day but we arrived at check-in time and couldn't get in for an hour. We were compensated the parking, but had to ask.Genuine Expedia guest review
"Staff could not be more accommodating!"
Rooms and accommodations were luxurious but also appropriate for us--we were travelling with my 78 yo mother so room was handicap-accessible with grab bars in bathroom, adjustable shower head, and (I assume) more room to move about than standard rooms. Mini-fridge was fully stocked, which we did not need; we needed usable fridge space. But staff totally […] accommodated. Liked the complimentary wine hour each evening. Above all, unit was very clean. Did hear noise from nearby units, but nothing that severe. Beyond providing shampoo, conditioner, hair dryer, hotel also provides leopard robes & umbrella. Class act. Read moreGenuine Hotels.com guest review
"modern and convenient"
Wasn't far to walk or take subway to all the main areas, nice décor and finishings, overall good experience. And dog friendly without extra charges!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the 5 stars, we love it when our guests have a great time with us! Sincerely, Michal Penek General Manager
"Quiet and luxurious"
The beds and pillows were so comfortable, and the bathroom and shower spacious and well-equipped. The decor was dark which is not my favorite, but it was elegant. And when we arrived we were able to get two beds in the room whereas I had only been able to get one king when I made the online reservation. Parking was an astounding $47.00 for one night... […] the most I have ever paid for parking anywhere in the world, and we had to wait quite a while to get the car. So, had to bite that one. But the front desk woman cheerfully printed out a copy of driving instructions we needed. ALl in all it was a lovely hotel experience. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Wow, thank you for the great review! I am happy that you enjoyed your time with us. Hope to see you back with us, Michal Penek General Manager
"Very pleased with my stay"
I had a very good stay at the Onyx Hotel. The front desk was polite, attentive, and accommodating to my needs. The room was quite small but comfortable and suited my needs. If I were staying much longer (I was only there for one night), I probably would have found the size to be more of a problem.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for sharing your experience with us Jessica! Sincerely, Michal Penek General Manager
"close to downtown"
there is 7/11 market n subway as other resturents n close to the train station.Genuine Expedia guest review
Stayed here for 1night for my friends birthday. It was convenient to the places we were going.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Short, sweet and to the point! Thanks for the rating! Best, Michal Penek General Manager
Conveniently located, our room was very clean and comfortable, and the staff went out of their way to be friendly, warm, helpful and efficient. The only thing that could have improved our experience would have been stronger coffee available in the lobby!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks Amy for the great review, I am glad we were able to meet your expectations! I will keep in mind your comment about the coffee, we'll see what we can do about making it stronger. Best, Michal Penek General Manager
"Trendy hotel without style"
The hotel is a very modern experience that lacks the typical accommodations of an upscale facility. The lounge is inadequate and the rooms are poorly designed.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for your comments Andrew! Sounds like our room renovation is coming right in time. We will be re-doing all our rooms and hallways in the first couple of months in 2014. I hope that you give us another try once we have brand new rooms to show off. Best, Michal Penek General Manager
"60 birthday celebration"
It was very nice. Everyone was so friendly and helpful. Would stay there again.Genuine Hotels.com guest review
"Nice hotel just not clean"
Hotel was nice however the room itself was not clean. The shower had hair stuck on the shower walls and soap scum. We had reserved a king room, however were given a room with doubles. Disappointed.Genuine Expedia guest review
Hotel was very nice and staff was extremely friendly. The only issues were that the pillows were very uncomfortable - too squishy (personal preference, I know) and there was no coffee maker in the room.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the 5 stars! Sorry about the coffee maker - we should have let you know that you can always request one and we will have one ready in your room or send it up as soon as you request it. We also have complimentary coffee and tea in the lobby every morning from 5:30am to 10am, if you prefer to venture outside of your room for your morning caffeine fix. Michal Penek General Manager
"Great Boston Hotel"
We've stayed at the Onyx maybe 5 times. The staff is wonderful and helpful. The hotel is beautiful. The rooms are great. The bed is sooo comfortable! We will definitely be back next time we go to Boston.Genuine Expedia guest review
"Onyx Hotel- Not my favorite but would return"
I stay in a Boston or Cambridge hotel once a week so can readily compare. Overall the Onyx Hotel was a nice boutique hotel. Like most better hotels in Boston it is rather expensive. My room was clean, comfortable and nicely decorated but a bit noisy due to hallway noise and proximity to the elevator. HVAC worked well but was loud and the water conserving […] shower head was subpar compared to other hotels in this price range. The hotel staff was absolutely first rate, energetic and very helpful. Not my favorite Boston hotel but I would stay there again. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel It's great to read that overall you had a good stay with us. I am sorry for the noise from the hallway and the HVAC. Regarding the shower heads, we are actually replacing them all at the moment, as we are aware the water pressure in the current ones is less than desirable. Hope you come back to us soon, Michal Penek
"Love this hotel"
Been here once a summer for the past two years. There's something special and fun about the Onyx. While not in the heart of Boston it's close enough to desirable areas and the bike share in Boston is great. The hotel gets the details right and is just a joy to stay in. Plan to come back every summer.Genuine Hotels.com guest review
"Our Boston Hotel"
Close to everything. This is the 4th stay at this hotel. Staff is the best. Very friendly. This is the only hotel we book for Boston.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you so much for the 5 stars and for being loyal to us! We love hearing things like this from our guests! I hope to meet you in person when you stay with us again. Sincerely, Michal Penek General Manager
Place was amazing. Friendly staff and great rooms right by the garden.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the 5 star review! Michal Penek General Manager
We went to Boston with my wife for our 10 year anniversary. The hotel was a very conveniently located in the middle of the city, with literally 5 m walking to the T. Hotel was clean, the bar was very well-equipped, the rooms were very clean, cozy, and nicely furbished. I would recommend this hotel for both lesure and business trips.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the nice comments Albert! I am glad we were able to be a part of your 10 year anniversary celebration! Sincerely, Michal Penek General Manager
Overall very unhappy with the hotel. It was a very dark place. The lighting was terriable. I think they were trying to hide something. The rug was disgusting in our room. The bed pillows had hair on them which made me question if the bed linen got changed. I would not ever stay there againGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Hi Stephanie, I am very sorry we failed you during your visit with us - I promise we are not trying to hide anything, the hotel was just designed to be dark. Regarding the cleanliness of your room, there is simply no excuse. I will be certain to share your comments with our housekeeping department. I hope that despite your experience, you decide to give us another opportunity. Sincerely, Michal Penek General Manager
"Mom's Birthday Trip"
Had a wonderful stay at this funky hotel - a little too "hip" for us old ladies, but what wonderful staff - from the flowers in the room, to my mom's birthday cake! Honestly...my mom couldn't stop raving about the "cucumber water" at the front desk (of all things!). The only downside...the location is off a side-street, which made it challenging to […] get a taxi on the way to see a theater production. Great staff, clean room, comfy bed...what more could you want! Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel We were all very happy to help celebrate your mom's birthday - we love special occasions! I am glad that it was a success and that we got to be a part of it. Best, Michal Penek General Manager
"Great staff! Central location."
Loved the meet and greet wine happy hour. Friendly helpful staff.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for the nice comments! Michal Penek General Manager
"Nice hotel in Boston"
My friend and I stayed in your comfortable rooms that had many amenities. The rooms were comfortable, beautifully designed and tastefully decorated. Its' location was perfect for our purposes as we were there for the UFC event on August 17.Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for your comments Lori, I'm glad that the hotel met your needs! Agree with you regarding not having a shuttle to/from the airport, but we are really close to Logan airport and are just a quick cab ride away. Best, Michal Penek General Manager
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