"Clean, classy oasis near North Station"
While the neighborhood around North Station is not our favorite part of town, the Onyx was a refreshing surprise. Clean, comfortable and very classy, with a staff that is friendly and kind, it made our trip. We were able to come and go from North Station easily and even after check out the hotel staff was great - holding our luggage so our day in Cambridge […] was easy, back to pick up our bags and walk to the train. Simple. Rooms are nicely appointed and very clean. Beds are comfortable and it we heard almost no noise from the rest of the floor. Read moreGenuine Hotels.com guest review
"We came in town to see the Celtics game"
The hotel staff was very pleasant and helpful; except for the parking staff ; who misled us and didn't inform us we could park our own car ; which would have been courtious. I felt misleaded about that.Genuine Expedia guest review
"Close to so much"
We loved the proximity to the North End and Fanueil Hall. We walked to all the places we wanted to visit. We arrived early and the staff was happy to hold our luggage and park our car while we explored Boston. On our return we quickly checked in and the staff was helpful in finding places (and openings) for dinner in the area. I was traveling with my […] 9 year old and they treated her with the same respect that I was treated. While unpacking, a plate of warm cookies, bottle of water and split of wine were delivered, along with a thoughtful note from the desk staff. The wine hour, that was included, provided cider for my daughter. During morning coffee, hot chocolate was offered. Read moreGenuine Expedia guest review
"Great place to stay if youre visiting the Garden."
Walked to the north-end for dinner and then walked to the garden for a hockey game. Very covenient and a good value for Boston.Genuine Expedia guest review
"Very solid hotel"
It is clear that the Onyx is going for urban chic. The lobby and rooms are spot on, and make an excellent first impression. The accommodations are really top notch. Our stay fell ever so slightly short in two ways: 1) we had missed the wine reception and were told wine would be brought up yo our room and it never came. 2) the overnight staff was slightly […] less than professional- nothing major but it definitely detracted from that higher class feel that they are clearly going for. All in all a really good experience with clean, beautiful comfortable rooms. Read moreGenuine Hotels.com guest review
We had a very enjoyable stay at the Onyx. The staff was pleasant and it was right around the corner from TD Garden and Faneuil Hall.Genuine Hotels.com guest review
"hockey in Boston"
the staff was wonderful helping us explore new restaurants in Boston, helping with taxis and getting our return tickets. we will be sure to stay here againGenuine Hotels.com guest review
"Perfect location with perfect staff"
This would be one of my best hotel stays. Staff was very knowledgeable of the area and the specific things we needed direction with. We receive great dining recommendations during our stay. Rooms were great very clean and well maintained facility.Genuine Hotels.com guest review
"NOT TO HAPPY"
THIS WAS A GIFT AND THERE SEEM TO BE SOME PROBLEMS . ONE BIG PROBLEM WAS PARKING. I WAS TOLD PARKING WAS AT THE HOTEL AND THERE WOULD BE NO PROBLEM. NOT TO WORRY. . NO PARKING AT THE HOTEL AND HE HAD TO PAY AN ADDITONAL $50.00 FOR PARKING, FOR A GIFT THIS SHOULD HAVE NEVER HAPPEN. THEN HE AND MY 10 YEAR OLD GRANDSON HAD TO WAIT WELL OVER AN HOUR FOR […] THE VALET PARKING PEOPLE TO BRING THEM THE CAR. THEY DID WAIVE THE COST, BUT AFTER WAITING OVER AN HOUR THIS MADE FOR TWO VERY UNHAPPY PEOPLE. AND HE TOLD ME HE WOULD NEVER STAY AT THIS HOTEL AGAIN. I FEEL VERY BAD AS IT WAS A BIRTHDAY GIFT. BUT THE CELTIC'S WON AND THEY GOT REAL GOOD SEATS THERE !!! SORRY FOR ALL OF US ABOUT THE HOTEL THERE WERE OTHER PROBLEMS WITH THE HOTEL AS WELL MY SON AND GRANDSON WERE UPSET ENOUGH, SO HE JUST LEFT IT; NEVER TO GO BACK TO THE HOTEL Read moreGenuine Hotels.com guest review
Friendly, great staff, facilities and close to the Garden.Genuine Expedia guest review
"Good location, quality stay"
For the price, hard to beat.Genuine Hotels.com guest review
"Nice hotel close to Boston Garden and Mass General"
We checked in on a freezing night during a snowstorm. The front desk staff was very welcoming and pleasant. Checkin was quick and painless. We took our suitcases up to our room and went down to the hotel restaurant/lounge for dinner. Although all their food looked great, we opted for chowder and a sandwich. The New England Clam Chowder was very good […] and the grilled chicken sandwich came on a fresh bun with crisp fresh lettuce, tomatoes and onion. The staff was very friendly and helpful.. I would definitely recommend a stay at the Onyx. Read moreGenuine Expedia guest review
Enjoyed the location and the proximity to Quincey Market, good restaurants and athletic venues. Room was great - except it was definitely too hot and difficult to control the temperature. The towels really need to be replaced - very scratchy. bathroom floor was freezing cold. Many people greet you every time you enter or leave. However, our room was […] not made up until sometime after 1:00. Read moreGenuine Hotels.com guest review
Very friendly and accomodating staffGenuine Hotels.com guest review
Great hotel. The staff was excellent and the rooms were very nice and very clean! I would highly recommend it. The only thing I would improve on is the food. The dinner was ok but the breakfast was terrible and expensive too. The muffins were frozen, the bread and bagels hard as a rock. The hot water for tea was cold. Hope they will improve the foo […] d. Read moreGenuine Hotels.com guest review
"Nice hotel, always friendly and clean"
As always great stay, close to our event. The staff is friendly and the rooms are clean. The convenience of the hotel to North station and the hotel itself make it ideal anytime we attend events at the GardenGenuine Expedia guest review
"enjoyed north end"
The location was perfect for visiting the TD Garden and eating in Little Italy, at the Irish Pubs on Congress, etc...The worst part was the valet parking. It took 40 minutes for your car, which was parked in a parking garage a 5 minute walk from hotel! Once, the valet accused us of leaving our car set so they sent it back. But they had never returned […] it after we brought it back and din;t know what to do with it so returned it. Then we heard the other valet say he got the number wrong! Ridiculous. The staff did refund our valet fee for the day. Also the breakfast buffet, which was $16, was cold and tasted terrible! The bed was comfortable and the shower had decent pressure. The staff was nice too. If we returned to Boston we would not stay there again! Read moreGenuine Hotels.com guest review
"Perfect for Going to TD Garden!"
We were very happy to stay here, and will definitely do so again. It is such a quick walk to TD Garden, where we were headed. The service was so good I wish I could have given it a 6. Breakfast is a little pricey, but the food is good and it's so convenient. Loved the afternoon wine social. Once again, I can't say enough about the service - every person […] was excellent. You will not be disappointed if you stay here. Read moreGenuine Hotels.com guest review
"Close walk to TD Garden"
The staff went above and beyond to make our stay exceptional! Close walk to TD Garden and a nice walk to Quincy Market. It was a great stay.Genuine Hotels.com guest review
The heater in the room was loud, but we still slept well in the very comfy bed.Genuine Expedia guest review
"Really?!? 12.99 for wifi"
Good clean hotel close to the garden, but seriously 12.99 for wifi! It seems a bit silly when every other hotel offers it for free. Little thing but it matters.Genuine Hotels.com guest review
Close to North End - Great Italian Restaurants - and TD Gardens for Celtics and Bruins games.Genuine Hotels.com guest review
Hotel was clean , rooms were small but comfortable walking distance to TD GardenGenuine Hotels.com guest review
Great place for a celtics game a short walk to things to see. Great service tooGenuine Hotels.com guest review
I stayed at this hotel when I came to Boston to attend a celtics game. Location was perfect. Half a block from TD Garden. Also has a bank on corner and a few bars and restaurants around. Only a 5 minute walk to heart if city nightlife. Room was clean and niceGenuine Hotels.com guest review
"Near Fanueil Hall and Comfortable"
It was very nice to stay there since Fanueil Hall is just 10 minutes' walk away from the hotel.Genuine Expedia guest review
I love the Kimpton chain. This one was far below the normally high standards. Everything from the lobby lounge to the curtains was dumpy. The beds were uncomfortable. Very poorGenuine Hotels.com guest review
"Close to Garden, Quincy market,"
Friendly and helpful staff. Small rooms, lobby is small. TV not working properly, have double beds not queen.Genuine Hotels.com guest review
Very close to TD Garden and North Station, less than 5 minute walk. Also close to several bars and the North End. Staff were very friendly and wine reception was a nice touch. Definitely recommended.Genuine Hotels.com guest review
The hotel was clean and the staff friendly and professional. It a 2 minute walk to the T or Garden and 5 minute walk to the North End and Fanueil Hall. We'll definitely be backGenuine Expedia guest review
I like the decor of the hotel. The staff are stellar especially the front desk. They were accommodating and made us feel at home.Genuine Hotels.com guest review
"Night After a Concert"
This hotel was excellent. All staff were professional, reliable, and excited to help in any way. The bed was so comfortable that we took advantage of the 12:00 noon checkout! The TD Garden was a 2 minute walk from the hotel, as are many bars and restaurants. We will absolutely be staying at The Onyx again! The only "problem" is that it takes about […] 20 minutes to get your car from valet, so just call from your room and request it before you get down there! Read moreGenuine Hotels.com guest review
"Half a block from TD Garden"
Was in town for the Beyonce concert at TD Garden. The Onyx is half a block from the arena. The hotel is beautiful, stylish, well-kept, and the beds were very comfortable. Loved this hotel. Would definitely stay here again.Genuine Hotels.com guest review
The hotel is nice and in a nice location. It's pet friendly and room 401 had to dog urine marks in it one on the leg of the bed and one on the nightstand so the room smelled like dog urine. The toilet ran if you didn't flip the handle up. The bartender was horrible. After the happy hour my kids were hungry we sat at a table and ordered mac & cheese […] as he walked by without stopping. He walked by again without stopping and I asked if there was anymore hot cider he waved his hand at me and said I don't deal with that ask the front desk. He never offered a beverage - forgot about the mac & cheese it came out cold. I went up to change and was coming back down to sign - the bartender gave the bill to my 14 year old daughter. He asked her if she knew how to tip and told her 18% was customary and tips were how he paid for a place to live and for food to eat. I would've given him 10% at most because he stunk. I would've given this information to the front desk upon checkout but they didn't ask how my stay was so I'll tell them here. In addition the breakfast buffet had stale Danish, instant oatmeal and was way overpriced at $16.95 per person. It was close to TD Garden so that was great. Valet Service was superb as was the bell service. Read moreGenuine Hotels.com guest review
The hotel was very clean and the staff was friendly. Parking was way over priced but it is a big city. Our shower made very odd noises but it wasn't a big deal. I could hear someone running in the hallway upstairs for quite a bit so if you are looking for quiet place this may not be your cup of tea. The Cheetah Print robes and the fake Bear Fur comforter […] were a bit interesting to say the least but fun pictures were had by all so it was ok. The hotel was nice though and the staff was very friendly as I said before. The location was perfect for what I needed and it was in a safe neighborhood. I'd stay here again. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for sharing your experience with us. I am glad that overall you enjoyed your stay. We are so sorry you heard our pipes, we will make sure to tell them to keep it down next time! As for our other guests, maybe the animal print robes got to them too... Hope to see you amongst our guests soon, Michal
We picked this hotel because it was so close to the Garden, and we were going to a hockey game. Not only is it close to that, but it is just a short walk to the North End. We walked down to the Aquarium which wasn't that far of a walk, and hit Quincy Market on the way back. The hotel was great, perfect for what we needed. We were a family of four and […] stayed in a room with two double beds. The beds were super comfy, and we had plenty of room. The staff was wonderful, great at check in, check out and in between. We even hit the Ruby Room for a drink while my in-laws watched the kids after the game. Everyone there was friendly too. This may be our go-to hotel in the future if we go to Boston again! Read moreGenuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel Thanks for all the great comments! We are so happy you enjoyed your stay with us, got a great taste of Boston and had a chance to have a drink in our wonderful Ruby Room. I hope to see you amongst our guests sometime soon. Best Regards, Michal Penek General Manager
"THE place to stay for an event at the TD Center."
The ONYX is a bit hard to get to, but worth the twists and turns. The staff was friendly, competent, and exquisitely pleasant at all times. The daily wine reception was a pleasant extra. There was a nice cozy feel to everything. We had a great time.Genuine Expedia guest review
We love everything about this hotel--even the smell. It's in the best location, just a short walk to the North End and 2 minutes' walk from the Haymarket T station. The staff is friendly and eager to help. The wine hour is a nice touch, and the breakfast buffet is good as well.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel I am so happy that you enjoyed every aspect of our hotel, including the incredible team that works here! Hope to see you amongst our guests soon. Best, Michal Penek General Manager
"Very Convenient to Garden"
Less than 5 minute walk to TD Garden/North Station. We went to Bruins' and Celtics' games. Room was very neat. When heat came on at night it was a little loud. It actually startled me at one point. We were there during some cold nights(20sF). Draft came through window.15 minute walk to Faneuil Hall. Staff was pleasant. A few pubs within a couple of […] minutes walk. Busy area on game night. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Dear Dan, Thanks for posting your comments, I am glad that the staff and room were great. I am so sorry for the hiccups with the heat and the draft - we will make sure to address both those issues. Have a happy Holiday season, Michal Penek General Manager
"Great location. Hotel was very nice."
Great location. Metro stations closed by. Good amenities. The rooms were small, but nice and comfortable. I will gladly stay here again.Genuine Expedia guest review
"VERY nice hotel!!!"
The whole experience was excellent!!! The staff is VERY courteous and friendly! The room was immaculate and the service was exceptional!Genuine Expedia guest review
Response by Onyx Hotel, a Kimpton Hotel We are so excited you had a wonderful time with us Bobbie! Hope this means you think of us when deciding to stay in the city next time. Sincerely, Michal Penek General Manager
"great for dog owners"
I really loved my stay at the Onyx for my birthday last weekend. I took my dog josephine with me and she loved her weekend away as well! The staff was very friendly and attentive to her and it was nice to not have to think of her as an inconvenience as many hotels and other establishments do. They took her for walks and the housekeeper even made the […] dog's bed! I would definitely stay there again. Great wine tasting from 5-6pm too! Read moreGenuine Hotels.com guest review
"Would give it 6 stars if available."
Rooms were sparkling clean every day, The location is perfect for sporting events or the Freedom Trail walk.The most important part of the review was the Customer Services gal named Kayla. She went way out of her way to be helpful in all our questions about the city. She is one of the nicest and most positive people I have ever met and I'm darn near […] 60 years old. Read moreGenuine Hotels.com guest review
"close to RD garden"
The check in staff were great! she told me about the complimentary wine tasting that night, she was really nice to my 10 yr old son, we were there to stay overnight, as we were going to a concert, at the TD garden the valet was really helpful, we came and went many times and the front desk also said hello Ms, X to me, great personal service finally […] the bathroom items were awesome! Read moreGenuine Hotels.com guest review
"Great ---so close to the Garden!"
Great rooms --very clean and comfortable.Don't know if this was just a busy day but we arrived at check-in time and couldn't get in for an hour. We were compensated the parking, but had to ask.Genuine Expedia guest review
"Staff could not be more accommodating!"
Rooms and accommodations were luxurious but also appropriate for us--we were travelling with my 78 yo mother so room was handicap-accessible with grab bars in bathroom, adjustable shower head, and (I assume) more room to move about than standard rooms. Mini-fridge was fully stocked, which we did not need; we needed usable fridge space. But staff totally […] accommodated. Liked the complimentary wine hour each evening. Above all, unit was very clean. Did hear noise from nearby units, but nothing that severe. Beyond providing shampoo, conditioner, hair dryer, hotel also provides leopard robes & umbrella. Class act. Read moreGenuine Hotels.com guest review
"modern and convenient"
Wasn't far to walk or take subway to all the main areas, nice décor and finishings, overall good experience. And dog friendly without extra charges!Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for the 5 stars, we love it when our guests have a great time with us! Sincerely, Michal Penek General Manager
"Quiet and luxurious"
The beds and pillows were so comfortable, and the bathroom and shower spacious and well-equipped. The decor was dark which is not my favorite, but it was elegant. And when we arrived we were able to get two beds in the room whereas I had only been able to get one king when I made the online reservation. Parking was an astounding $47.00 for one night... […] the most I have ever paid for parking anywhere in the world, and we had to wait quite a while to get the car. So, had to bite that one. But the front desk woman cheerfully printed out a copy of driving instructions we needed. ALl in all it was a lovely hotel experience. Read moreGenuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Wow, thank you for the great review! I am happy that you enjoyed your time with us. Hope to see you back with us, Michal Penek General Manager
"Very pleased with my stay"
I had a very good stay at the Onyx Hotel. The front desk was polite, attentive, and accommodating to my needs. The room was quite small but comfortable and suited my needs. If I were staying much longer (I was only there for one night), I probably would have found the size to be more of a problem.Genuine Hotels.com guest review
Response by Onyx Hotel, a Kimpton Hotel Thank you for sharing your experience with us Jessica! Sincerely, Michal Penek General Manager
"close to downtown"
there is 7/11 market n subway as other resturents n close to the train station.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )