Diamond in the roughGenuine Hotels.com guest review
"Looks good on the surface"
We (family of 5) stayed for 1 night on the tail end of our trip - it's a very odd place. Beautiful building but NO signage on the building and difficult to find even though I knew it was in Playacar. We had a spacious 2 bedroom suite with full kitchen and many accents (marble floors, arches, columns, etc) but there was evidence of previous moisture […] issues and just does not feel inviting to hang out in room. Couches/chairs were leather with stains, had to ask for top sheets on all beds (which apparently they don't consider standard) and then they just delivered them to the room. Place feels abandoned and was maybe 20% full - staff is very friendly but minimal (pool bar not open or staffed). Just a very low energy/abandoned feel to the whole place... Read moreGenuine Hotels.com guest review
Rooms really nice, clean and super comfortable. Convenient Parking area, and not so far from the tourist area. It is not at the beach, it is at the golf club, but that’s also an advantage, at this time of the year many algae was been take out of the ocean making the beach area smell bad. If I go back to Playa for sure I’ll stay there againGenuine Hotels.com guest review
"Peaceful hotel with lovely staff"
Extrem friendly staff at reception and restaurant, very kind and helpful. Peaceful neighborhood away from touristic area but only a 20 minutes walk away. Good to disconnect!Genuine Hotels.com guest review
We really enjoy to be at this hotel. People is really nice, rooms very clean and confortable.' Although it doesn't have a beach near by as many people would like it was great, no problema to park and no bad smell from de algae from the beach.Genuine Hotels.com guest review
"poor room facility for the money we spent"
shower is very very slow and almost no pressure, so we barely got our body wet and they couldn't fix it fast enough the next day. so for 2 days we stayed there we had a terrible shower. Our room has only 2 beds and a tv stand and a closet and fridge, that's pretty much about it. very plain for the money we spent. ($300/night). Won't be back again.Genuine Expedia guest review
Overall, a nice, quiet hotel. Staff were helpful and friendly. There is a pleasant common area with couches and tables, and a computer you can use. They also have free wifi. The free breakfast was pretty good. Note that you cannot quickly walk to the beach from there. On the map, it appears very close to the beach, but you aren't allowed to walk on […] the golf course behind the hotel. So you either have to drive/take a cab, or walk about 30 minutes to the nearest beach. Read moreGenuine Hotels.com guest review
"Beautiful and impeccable rooms for a good price!"
The rooms are clean, comfortable (the beds are a bit firm), and with nice decor. The staff is very courteous and attentive. The A/C works great! The surroundings are nice and green. The location makes you feel very safe. The upgrade to the ambassador or royal suite is way worth the money! The breakfast has a good selection and is filling and generous. I […] will be staying here again and again!!! I highly recommend it! Read moreGenuine Expedia guest review
"playa del Carmen"
It needs alot of work, not much for restaurants, room had a musty smellGenuine Hotels.com guest review
"Nice hotel close to restaurants stores and beach"
It was beautiful nice hotel suit nice view good breakfast I would stay there again.. I loved it!!!Genuine Expedia guest review
"Great Budget Hotel for the frugal traveler."
I had to move from my all inclusive to a discount hotel the last 2 days of my vacation. The Hotel was safe and solid if you have your own form of transportation. Waiting for a taxi wasn't bad. This Hotel was a perfect local and place for a stay at a non inclusive Budget Hotel. The price was excellent. Beach Access was less than ideal.Genuine Hotels.com guest review
"Close to 5th Avenue"
The hotel was very beautiful and the staff was very friendly and kind. The Royal Suite was very big and perfect for our family. And I can't wait to go back next year!Genuine Hotels.com guest review
"Needs better signage, facilities need upgrade"
We drove up to Playa in our own vehicle and had difficulty finding the place. We recognized the hotel from the pictures on the website, there weren't any signage. It is a little secluded, which could be a good thing, but there isn't much to do at the hotel if you're staying for more than a day or two. The pool is small for the size of the hotel and […] with the extensive useage, especially through midday (after 2:00 p.m. the place is isolated) the water felt dirty. We stayed in the Royal Suite and it was spacious and comfortable. Read moreGenuine Expedia guest review
"The Hotel was just a 20 minute walk from Shopping"
It was very nice. Clean rooms and nice comfy bed. We were just a 20 minute walk from shopping and Restaurants Downtown. The Breakfast Buffet was fresh and delicious. While the location was a little hard to find, once we figured it out, we realized how central it was to all the attractions. Rent a car and venture the beaches, the ruins etc.Genuine Expedia guest review
We stayed 4 nights in Playa Del Carmen so we could be close to the Eco Parks (Xcaret/Xel-Ha). When we visited last year, we loved the eco-parks and stayed at the hotel adjacent to Xcaret, which was beautiful, but was also all-inclusive which cost much more. We were not fans of the food there, and preferred to eat at the parks this time, so wanted to […] find a different hotel (not all inclusive) that was nearby, and large enough for 4 of us. We had a car to get around so, although it is not close walking distance to Playa Del Carmen...the actual beach area/town, I much preferred it because that area feels a little sketchy to me, and I didnʻt see any really nice places to stay in that area anyway. This hotel is right in the middle of a golf course, beautiful...it feels traditional and older in style....almost like you were visiting a wealthy friend from an earlier time period who build a large home to welcome friends and family. Rooms are very large, we had a suite, which almost felt too big for only the 4 of us. Full kitchen, living room, dining area, master suite and additional room with 2 beds. Love the outside, and the grounds, landscaping. The interior decor is not really my style, little out dated. My kids took a photo above bed area which looked like a shell, they were pretending to be mermaids. Colors are pink/coral and off white. I think others may find it very charming. Breakfast buffet is included. Price is very affordable. Read moreGenuine Expedia guest review
It was a great experience! We loved it, it was very relaxing. We loved the scenery!Genuine Expedia guest review
First time in playa del carmen, we loved it and loved our hotel too. Very nice secluded hotel, loved our royal suite just perfect for a family of 6... Would recommend this hotelGenuine Expedia guest review
"Great Place, tropical charm!"
Very pleased with hotel and staff. Best to have a car if visiting.Genuine Expedia guest review
"I go here every year! Love, love, love this hotel."
Bottom line: I wouldn't stay anywhere else. This is a hidden gem in Playa Del Carmen. Stellar service, fantastic food, very comfortable, spacious and quiet rooms, and their suites are amazing! I got the best rate through Hotels.com. If you're renting a car, they have on-site free parking, and it's easy to get in and out of the lot. I would highly recommend […] their spa - the prices are reasonable, and the ambience is very relaxing. Time well spent! Read moreGenuine Hotels.com guest review
"Great quiet location; great pool."
The hotel was located in a secluded and closely guarded area in Playacar. It was wonderfully quiet, and surrounded by a beautiful golf course. The 20-minute walk in to Playa Del Carmen for dinner was quite pleasant; the exercise was welcome because we always eat too much in Mexico. We enjoyed the morning complementary breakfast; there was a good variety […] and always plenty of everything. The suite we rented was spacious and attractive and well-kept. Our only complaint was that the beds are truly too hard. Get softer beds and we will stay longer next time. Read moreGenuine Expedia guest review
"Close to down town Play Del Carmen"
Enjoy our stay here the staff were pleasant professionald helpful. Away from the beach and hard to find at least the first time. Beautiful setting in a upscale residential neighbourhood by a golf course.Genuine Hotels.com guest review
"Family vacation in Playa Del Carmen"
The hotel is very nice, clean and in a quiet location. The rooms were comfortable but lacked some basic amenities. For example, our room had a full kitchen but had no coffee pot, pots or pans or even dish towels. They provided dish soap, glasses, plates and cutlery. The pool bar closed at 3pm and there was no entertainment available at the hotel. The […] beds were very comfortable and spacious. Bathrooms were clean but there were no facecloths, and occasionally there was hot water in the toilet. Overall if you are looking for a quiet relaxing hotel only 5 minutes drive from down town Playa Del Carmen then this is the hotel for you. Read moreGenuine Expedia guest review
"Extremely Disappointed...Won't Stay Here Again!"
Stayed here March 2014. We stayed here the last 2 days of our visit to the area with the intention of just relaxing and recuperating from our stays at Cozumel and Playa Del Carmen before heading back to the States. The stay did not prove restful with the most uncomfortable bedding. The bed mattress was a spring mattress that caused pain for both my […] wife and myself. No bed sheet with the exception of the one covering the mattress. Only the comforter. No chair in room to sit in. No Desk. Lighting in bathroom was terrible. No beverage or ice machine in hotel. We could hear everything the neighbors were saying along with their TV and restroom and certain this was reciprocal. The star "number" rating is skewed since its based on questions that don't really address customers' true perceptions on rating a hotel. We wouldn't stay here again even if we were given free stays. Read moreGenuine Hotels.com guest review
Great hotel, awesome staff, everyone was friendly and helpful. The breakfast was great too. I think the only negative would be the distance to the beach and to the center. I think a shuttle would make this experience awesome!Genuine Expedia guest review
It is a nice place. Beautiful location on the golf course. Its could use some updating but the staff is great and it is kept clean.Genuine Expedia guest review
The rooms need updates. It seems that maintenance stop 10 years ago. It feels old and tired. The bath tub was dirty and the shower got flooded. I only stayed one night but was enough to decide not to come back. Breakfast was OK and the restaurant is located a near by golf course. The views from the restaurant was nice. I didn't use the amenities because […] I needed to get to my next-day event. Read moreGenuine Hotels.com guest review
"Quiet hotel, good if you like to walk"
Nice place to rest, good breakfast aroud the lagoon but you have to walk 30 minutes for lunch and dinner to downtown Playa del Carmen. Playacar is a beautiful place but not beachfront on this side (hotel Eurostars).Genuine Expedia guest review
"Best hotel in Playa del Carmen"
Very quiet hotel, great breakfast, nice staff, 25 min. walk to downtown but it was nice and pleasant to walk. For me ... the best place !Genuine Expedia guest review
"Best kept secret"
No one in the area seemed to know where this hotel was. But it was there, and it was awesome.Genuine Expedia guest review
"very relaxing and beautiful place"
we could hang at the pool and have a drink at the pool bar, or, just walk around the grounds. the spa was a little disappointing, as the jets in the hot and warm pools did not work. the breakfast buffet was just great and changed some every day. the staff was great. the room was gorgeous with lots of marble and stucco moldings on the walls. it was hard […] to leave. Read moreGenuine Expedia guest review
"Pretty in pictures...BUT actually pretty run down"
The pictures of Vista Real Hotel deceive the viewer, as they paint a picture of a magnificent hotel with stunning views and meticulously kept surroundings. However, as soon as I pulled up to the hotel I could tell the maintenance of the building was lacking. There were broken tiles and windows, and limited lighting. As I entered my room I was overcome […] by an overwhelming smell of mildew and mold. Over the course of my stay I experienced several problems with my room and the hotels amenities in general. Our room had a leaking roof in the bathroom. The maintenance man was prompt to come and fix the roof, yet it did begin leaking again. In our room we had a “hide-a-bed” that never closed. We asked at least three different times to have the bed repaired; however, it was never fixed. We had a patio area, yet it was not furnished and could not be utilized. The patio area was also noticeable unkempt. We requested outdoor furniture and were brought two plastic chairs. The ``hot tubs`` never heated and the jets did not work. The hotel staff informed us they were actually `small pools`. The hotel served a lovely breakfast in the mornings. However, they had many birds and lacked covered seating. Two of the guests I traveled with had the dis-pleasurable experience of cleaning bird feces off their clothes first thing in the morning. The people who work at the hotel are wonderful, as they are friendly, helpful, and kind. Read moreGenuine Hotels.com guest review
HOTEL WOULD NOT CHANGE RESORVATION DATE WITHOUT EXTENSIVE FEE. WOULD HAVE CHARGED OVER 5 TIMES THE ORIGINAL PRICE PD. NOR WOULD THEY REFUND ANY MONEY. FORFIETED ALL ORIGINAL MONEY PAID.Genuine Expedia guest review
"Approximately 2 km walk to anything"
The hotel itself was nice. The breakfast was decent. The problem I had was the mattress. It was like laying on concrete.Genuine Hotels.com guest review
"On the golf course, in a gated community"
We had a suite- living room, dining room,kitchen, bedroom and bath. it is a 20 min. walk to Playa del Carmen ,but 5 mins in a taxi. Staff was incredible and friendly. There wasn't a tv in livingroom. Breakfast at the pool was great.Genuine Hotels.com guest review
"nice stay overall"
Very nice hotel with excellent service. The downside is that our room is on the first floor without window. It's noisy in the early morning.Genuine Hotels.com guest review
"Calm and clean"
Perfect stay for those who want to stay away from the crowds.Genuine Expedia guest review
Great hotal, a bit far from 5th av but overall excelent place to spend your vacations, awsome hostes!!!Genuine Expedia guest review
"Quiet Hotel for relax"
On arrival there was a problem with the room however was fixed immediately. The Hotel is nice and very relaxing. Excellent breakfast, includes typical Mexican foodGenuine Expedia guest review
"I highly recommend this hotel!"
During our trip we stayed at 7 different hotels, and this had the BEST service out of all of them! The employee who checked us in was extremely helpful and respectful. We had a very pleasant stay... We stayed at this hotel only as a place to sleep, since we visited all the local parks. We didn't spend as much time at the hotel as we would have lik […] ed. Read moreGenuine Expedia guest review
"Great Hotel but needs cleanliness"
The hotel is hard to find but you will not be disappointed once you find it. It's grounds and common areas are breathtaking! We stayed in the the Ambassador suite and it was also extremely beautiful. The only complaint I have is the cleanliness which is huge for me. The beds are also very uncomfortable and have a bad odor... With a bottle of Clorax […] and my own sheets I will return. Read moreGenuine Hotels.com guest review
I spent two days in this marvelous hotel, the services from the staff is super great, the hotel is perfect, and the pool is just delicious. I highly recommend it.Genuine Expedia guest review
it was quite nice, except for the breakfast... way to limited.Genuine Hotels.com guest review
"Would come back!"
We stayed here one night -- flight getting into Cancun late and not able to check into our all-inclusive until the next day. This hotel was clean, pleasant, and exactly what we needed. Had a great rest. Would definitely book here again if needed.Genuine Hotels.com guest review
"Would not return."
Good location, close enough to main avenue (15min walk) and veery helpful staff. However room fell short. Linens had holes and stained. Also breakfast was included which is nice but food was bland.Genuine Expedia guest review
"Quiet but too far from the beach"
I liked the hotel and overall it was a good stay though there are some things that need to be improved. I hope that my review will help others not to experience any inconveniences. First of all, beds were very uncomfortable. I noticed that they just put a matress on what appear to be a block of concrete, I dont know if it is the same in other hotels […] but I noticed they don't have a box spring type of mattresses. So, beds were very uncomfortable. Second, some rooms are sort of double rooms which includes a master bedroom and another room attached to it and separated with a door. I realize that the original intention was to sell these rooms to people who travel with families or friends and they want to be together. Long story short -I could hear EVERY move of the neighbors from the adjoining room. To make matters worse the air conditioner was also in their room, and at times it would apparently get too cold there so they would turn it off, making my room unbearably hot. I told people the desk about it but they didn't do anything. There were other things that were uncomfortable but aren't too big of a deal, such as damp towels, poor lights - I have heard those are common problems in Mexican hotels. But beds and air-conditioning are too important in my opinion to be ignored. Read moreGenuine Expedia guest review
"Was just ok"
Service was badGenuine Hotels.com guest review
Gorgeous Boutique Hotel!Genuine Hotels.com guest review
The people who work there provide the best service possible. Also, the food that they offer is amazing. Plus, the outside view is wonderful. I highly recommend people to stay at Eurostars Hacienda Vista Real Hotel.Genuine Hotels.com guest review
"Walking distance to 5th avenue and beach"
This was the second time we stayed at this hotel. Great value for our money. The room was impecable, the staff was very friendly and helpful. The breakfast buffet they include had a lot of variety and enjoyable by the lagoon. The hotel is a little hard to find, but it is definitely a good deal. I would recommend it to my friends.Genuine Hotels.com guest review
"A Very Nice Hotel that won't dissappoint"
Loved the buffet breakfast: excellent food, nice outdoor ambiance and beautiful views. The room service was was great as well as the rest of the staff: very friendly and accomodating. An opportunity for improvement would be to have the pool side bar open daily in the evenings.Genuine Hotels.com guest review
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