"Close to 5th Avenue"
The hotel was very beautiful and the staff was very friendly and kind. The Royal Suite was very big and perfect for our family. And I can't wait to go back next year!Genuine Hotels.com guest review
First time in playa del carmen, we loved it and loved our hotel too. Very nice secluded hotel, loved our royal suite just perfect for a family of 6... Would recommend this hotelGenuine Expedia guest review
"Great Place, tropical charm!"
Very pleased with hotel and staff. Best to have a car if visiting.Genuine Expedia guest review
"I go here every year! Love, love, love this hotel."
Bottom line: I wouldn't stay anywhere else. This is a hidden gem in Playa Del Carmen. Stellar service, fantastic food, very comfortable, spacious and quiet rooms, and their suites are amazing! I got the best rate through Hotels.com. If you're renting a car, they have on-site free parking, and it's easy to get in and out of the lot. I would highly recommend […] their spa - the prices are reasonable, and the ambience is very relaxing. Time well spent! Read moreGenuine Hotels.com guest review
"Great quiet location; great pool."
The hotel was located in a secluded and closely guarded area in Playacar. It was wonderfully quiet, and surrounded by a beautiful golf course. The 20-minute walk in to Playa Del Carmen for dinner was quite pleasant; the exercise was welcome because we always eat too much in Mexico. We enjoyed the morning complementary breakfast; there was a good variety […] and always plenty of everything. The suite we rented was spacious and attractive and well-kept. Our only complaint was that the beds are truly too hard. Get softer beds and we will stay longer next time. Read moreGenuine Expedia guest review
"Close to down town Play Del Carmen"
Enjoy our stay here the staff were pleasant professionald helpful. Away from the beach and hard to find at least the first time. Beautiful setting in a upscale residential neighbourhood by a golf course.Genuine Hotels.com guest review
"Family vacation in Playa Del Carmen"
The hotel is very nice, clean and in a quiet location. The rooms were comfortable but lacked some basic amenities. For example, our room had a full kitchen but had no coffee pot, pots or pans or even dish towels. They provided dish soap, glasses, plates and cutlery. The pool bar closed at 3pm and there was no entertainment available at the hotel. The […] beds were very comfortable and spacious. Bathrooms were clean but there were no facecloths, and occasionally there was hot water in the toilet. Overall if you are looking for a quiet relaxing hotel only 5 minutes drive from down town Playa Del Carmen then this is the hotel for you. Read moreGenuine Expedia guest review
"Extremely Disappointed...Won't Stay Here Again!"
Stayed here March 2014. We stayed here the last 2 days of our visit to the area with the intention of just relaxing and recuperating from our stays at Cozumel and Playa Del Carmen before heading back to the States. The stay did not prove restful with the most uncomfortable bedding. The bed mattress was a spring mattress that caused pain for both my […] wife and myself. No bed sheet with the exception of the one covering the mattress. Only the comforter. No chair in room to sit in. No Desk. Lighting in bathroom was terrible. No beverage or ice machine in hotel. We could hear everything the neighbors were saying along with their TV and restroom and certain this was reciprocal. The star "number" rating is skewed since its based on questions that don't really address customers' true perceptions on rating a hotel. We wouldn't stay here again even if we were given free stays. Read moreGenuine Hotels.com guest review
Great hotel, awesome staff, everyone was friendly and helpful. The breakfast was great too. I think the only negative would be the distance to the beach and to the center. I think a shuttle would make this experience awesome!Genuine Expedia guest review
It is a nice place. Beautiful location on the golf course. Its could use some updating but the staff is great and it is kept clean.Genuine Expedia guest review
The rooms need updates. It seems that maintenance stop 10 years ago. It feels old and tired. The bath tub was dirty and the shower got flooded. I only stayed one night but was enough to decide not to come back. Breakfast was OK and the restaurant is located a near by golf course. The views from the restaurant was nice. I didn't use the amenities because […] I needed to get to my next-day event. Read moreGenuine Hotels.com guest review
"Quiet hotel, good if you like to walk"
Nice place to rest, good breakfast aroud the lagoon but you have to walk 30 minutes for lunch and dinner to downtown Playa del Carmen. Playacar is a beautiful place but not beachfront on this side (hotel Eurostars).Genuine Expedia guest review
"Best hotel in Playa del Carmen"
Very quiet hotel, great breakfast, nice staff, 25 min. walk to downtown but it was nice and pleasant to walk. For me ... the best place !Genuine Expedia guest review
"Best kept secret"
No one in the area seemed to know where this hotel was. But it was there, and it was awesome.Genuine Expedia guest review
"very relaxing and beautiful place"
we could hang at the pool and have a drink at the pool bar, or, just walk around the grounds. the spa was a little disappointing, as the jets in the hot and warm pools did not work. the breakfast buffet was just great and changed some every day. the staff was great. the room was gorgeous with lots of marble and stucco moldings on the walls. it was hard […] to leave. Read moreGenuine Expedia guest review
"Pretty in pictures...BUT actually pretty run down"
The pictures of Vista Real Hotel deceive the viewer, as they paint a picture of a magnificent hotel with stunning views and meticulously kept surroundings. However, as soon as I pulled up to the hotel I could tell the maintenance of the building was lacking. There were broken tiles and windows, and limited lighting. As I entered my room I was overcome […] by an overwhelming smell of mildew and mold. Over the course of my stay I experienced several problems with my room and the hotels amenities in general. Our room had a leaking roof in the bathroom. The maintenance man was prompt to come and fix the roof, yet it did begin leaking again. In our room we had a “hide-a-bed” that never closed. We asked at least three different times to have the bed repaired; however, it was never fixed. We had a patio area, yet it was not furnished and could not be utilized. The patio area was also noticeable unkempt. We requested outdoor furniture and were brought two plastic chairs. The ``hot tubs`` never heated and the jets did not work. The hotel staff informed us they were actually `small pools`. The hotel served a lovely breakfast in the mornings. However, they had many birds and lacked covered seating. Two of the guests I traveled with had the dis-pleasurable experience of cleaning bird feces off their clothes first thing in the morning. The people who work at the hotel are wonderful, as they are friendly, helpful, and kind. Read moreGenuine Hotels.com guest review
HOTEL WOULD NOT CHANGE RESORVATION DATE WITHOUT EXTENSIVE FEE. WOULD HAVE CHARGED OVER 5 TIMES THE ORIGINAL PRICE PD. NOR WOULD THEY REFUND ANY MONEY. FORFIETED ALL ORIGINAL MONEY PAID.Genuine Expedia guest review
"Approximately 2 km walk to anything"
The hotel itself was nice. The breakfast was decent. The problem I had was the mattress. It was like laying on concrete.Genuine Hotels.com guest review
"On the golf course, in a gated community"
We had a suite- living room, dining room,kitchen, bedroom and bath. it is a 20 min. walk to Playa del Carmen ,but 5 mins in a taxi. Staff was incredible and friendly. There wasn't a tv in livingroom. Breakfast at the pool was great.Genuine Hotels.com guest review
"nice stay overall"
Very nice hotel with excellent service. The downside is that our room is on the first floor without window. It's noisy in the early morning.Genuine Hotels.com guest review
"Calm and clean"
Perfect stay for those who want to stay away from the crowds.Genuine Expedia guest review
Great hotal, a bit far from 5th av but overall excelent place to spend your vacations, awsome hostes!!!Genuine Expedia guest review
"Quiet Hotel for relax"
On arrival there was a problem with the room however was fixed immediately. The Hotel is nice and very relaxing. Excellent breakfast, includes typical Mexican foodGenuine Expedia guest review
"I highly recommend this hotel!"
During our trip we stayed at 7 different hotels, and this had the BEST service out of all of them! The employee who checked us in was extremely helpful and respectful. We had a very pleasant stay... We stayed at this hotel only as a place to sleep, since we visited all the local parks. We didn't spend as much time at the hotel as we would have lik […] ed. Read moreGenuine Expedia guest review
"Great Hotel but needs cleanliness"
The hotel is hard to find but you will not be disappointed once you find it. It's grounds and common areas are breathtaking! We stayed in the the Ambassador suite and it was also extremely beautiful. The only complaint I have is the cleanliness which is huge for me. The beds are also very uncomfortable and have a bad odor... With a bottle of Clorax […] and my own sheets I will return. Read moreGenuine Hotels.com guest review
I spent two days in this marvelous hotel, the services from the staff is super great, the hotel is perfect, and the pool is just delicious. I highly recommend it.Genuine Expedia guest review
it was quite nice, except for the breakfast... way to limited.Genuine Hotels.com guest review
"Would come back!"
We stayed here one night -- flight getting into Cancun late and not able to check into our all-inclusive until the next day. This hotel was clean, pleasant, and exactly what we needed. Had a great rest. Would definitely book here again if needed.Genuine Hotels.com guest review
"Would not return."
Good location, close enough to main avenue (15min walk) and veery helpful staff. However room fell short. Linens had holes and stained. Also breakfast was included which is nice but food was bland.Genuine Expedia guest review
"Quiet but too far from the beach"
I liked the hotel and overall it was a good stay though there are some things that need to be improved. I hope that my review will help others not to experience any inconveniences. First of all, beds were very uncomfortable. I noticed that they just put a matress on what appear to be a block of concrete, I dont know if it is the same in other hotels […] but I noticed they don't have a box spring type of mattresses. So, beds were very uncomfortable. Second, some rooms are sort of double rooms which includes a master bedroom and another room attached to it and separated with a door. I realize that the original intention was to sell these rooms to people who travel with families or friends and they want to be together. Long story short -I could hear EVERY move of the neighbors from the adjoining room. To make matters worse the air conditioner was also in their room, and at times it would apparently get too cold there so they would turn it off, making my room unbearably hot. I told people the desk about it but they didn't do anything. There were other things that were uncomfortable but aren't too big of a deal, such as damp towels, poor lights - I have heard those are common problems in Mexican hotels. But beds and air-conditioning are too important in my opinion to be ignored. Read moreGenuine Expedia guest review
"Was just ok"
Service was badGenuine Hotels.com guest review
Gorgeous Boutique Hotel!Genuine Hotels.com guest review
The people who work there provide the best service possible. Also, the food that they offer is amazing. Plus, the outside view is wonderful. I highly recommend people to stay at Eurostars Hacienda Vista Real Hotel.Genuine Hotels.com guest review
"Walking distance to 5th avenue and beach"
This was the second time we stayed at this hotel. Great value for our money. The room was impecable, the staff was very friendly and helpful. The breakfast buffet they include had a lot of variety and enjoyable by the lagoon. The hotel is a little hard to find, but it is definitely a good deal. I would recommend it to my friends.Genuine Hotels.com guest review
"A Very Nice Hotel that won't dissappoint"
Loved the buffet breakfast: excellent food, nice outdoor ambiance and beautiful views. The room service was was great as well as the rest of the staff: very friendly and accomodating. An opportunity for improvement would be to have the pool side bar open daily in the evenings.Genuine Hotels.com guest review
"beautiful and secure location"
We loved our stay at this beautiful and open air hotel. Their hospitality was wonderful. Beautiful and well maintained gardens with beautiful walkways to the rooms and to the patio area with the swimming pool. Breakfast buffet was enjoyable and delicious.Genuine Hotels.com guest review
"Great home base!"
If your goal on vacation is to hang out at the resort and relax, this is probably not the spot for you. But if you are the type who likes to spend your days exploring and come home to a comfortable, cozy, well appointed room, this is definitely the hotel for you! Great value, great location, nice staff, we had a huge room with full kitchen, dining room, […] living room, two huge bedrooms, spiral staircase and our own private deck, very close to playa del Carmen, free beach club access, great breakfast, etc... So what's not to like? Tiny pool with 4-5 public loungers to be shared by all guests. And that's about The only negative. We have 2 kids 13 and 14 that wanted more of a social scene not available at the hotel. Amazing for the price . Read moreGenuine Hotels.com guest review
"lovely hotel in quiet, safe neighborhood"
My kids and I stayed here for four nights. I felt safe and comfortable. Lovely staff, and nice clientele. Breakfast buffet at tables by the poolside saved us time and money each day. We booked a basic suite, which felt like a small house, due to the full dining room, living room and kitchen (fridge, stove and microwave). I think all the suites have […] patios or big balconies. The bathroom was more artistic than functional, and the marble tiled floor could get slippery. Firm beds and plenty of complimentary bottled water. It cost 70 pesos for a cab ride to town/beach/ADO station. 155 pesos cab ride to Xcaret. There is a convenience store just a short walk down the road, which was particularly handy when my son got travelers stomach . I was able to walk to the shop, buy pepto bismol tablets, yogurt, jello, etc and be back again in 15 minutes. I definitely recommend staying here. Read moreGenuine Hotels.com guest review
Most unexpected space and exotic luxury. The only downsite is that it is away from the sea.Genuine Expedia guest review
Excellent hotel for the money, would highly recommend it, staff were extremely helpful and the hotel is beautiful with a wonderful setting! High Ratings!!!Genuine Expedia guest review
"Loved staying in the Playacar"
We loved our stay at the Hacienda Vista Real. The staff was very friendly and very helpful. The location was great, so pretty along the golf course and quiet in the Playacar. The breakfast buffet was nice. We had a great suite with a kitchen and the only reason I'm not giving a 5 was the kitchen was not very clean and there were no towels (not even […] paper towels) to clean it with. The dishes weren't clean and the oven didn't work. Otherwise our stay at this Hotel was perfect. Read moreGenuine Hotels.com guest review
Our room was very dated, and the bathroom is like a dark cave. But I have seen other rooms are very nice. I only stay for 3 nights, and it was my 2nd night I found other room are nicer, so I didn't bother to change the room. Staff are friendly. Nice location if you enjoy walking.Genuine Expedia guest review
"Quiet and beautiful, no activities at the hotel."
It was difficult to find. It is in a beautiful area of PLAYACAR, a gated community. The local taxi drivers refer to it as "Vista Real".... If you are looking for extreme quiet, and no interaction with people, this is your place. The staff was nice and spoke decent English. The breakfast buffet was the exact same every day with the exception of the meat […] offered. We were unaware the hotel has an arrangement with the a Beach Club in Playa Del Carmen. They really try to leave you alone, and I don't know if it is out of respect or just that they were sort of understaffed. The grounds are beautiful, well-kept. The pool area is very small and VERY quiet. No music, nobody hanging out in the bar area. Not a lively atmosphere at all. The walk to Playa Del Carmen is 15-20 minutes away. Taxi service is quick, approx $5-8 . We enjoyed it for the most part but will not return. We would prefer to be closer to the beach now that we know what amenities this hotel offers. The room service is actually a take out menu from restaurants in town. If you don't have anything for dinner your choices are very limited. Our biggest complaint was the beds in our suite were extremely hard. I slept on the couch for half of our stay. Read moreGenuine Hotels.com guest review
Perfect with one exception.... climate control.... Either to hot or to cold... The free breakfast was extroadinaryGenuine Hotels.com guest review
"Breakfast, staff, and facilities were wonderful"
will returnGenuine Hotels.com guest review
"very special and wonderful"
we had a wonderful time at the Hacienta Vista Real in Playa del Carmen. The staff was extremely nice and friendly and provided excellent customer Service. We were treated like Royalty. The building is unique in its architecture and it feels very solid. The Ambassador Suites are extremely roomy, full of light with a very stylish interior design which […] gave us the feeling of living in a mansion. We truly enjoyed our stay, and we are planning to go back soon. Read moreGenuine Hotels.com guest review
"If you can find it...it is very worthwhile!"
Our suite was superb -- 5 balconies, huge space, excellent value -- extraordinarily good value! Beautiful decor and architecture, delicious, varied breakfasts. But: impossible to locate! We drove around and around -- street signs had arrows, but there was NO SIGN indicating the entrance! The spa a lovely, but minimally functional: no hot tubs, sauna […] or steam...the spa needs to be brought to full function. Finally, the bathtub is quite deep; grab bars need to be placed beside the tub for safety. Read moreGenuine Hotels.com guest review
Great location, great staff, excellent breakfast. Everything you need for a reasonable price.Genuine Expedia guest review
"Nice looking, horrible service, false advertising."
The hotel looked nice, the breakfast was ok. The staff was nice but they seriously misadvertised on hotels.com what you would get. We pre-paid for a pillow-top king bed. So we get there and the mattress is a king but its sitting on a full size box, we slid off the sides, not pillow top either. We got switched to a new room two nights later finally, […] and the bed was king but again was not pillow top, even harder than before, and this time we had no mini bar. We went to to the front desk and they said they could nothing that night, and they didnt do anything for the rest of our stay. Other things were that the hotel was very noisy starting at 6 am, you could hear people talking as if they were in our room. Read moreGenuine Hotels.com guest review
"Food Service & check-out flexibility"
Nice Gardens, I have two complaints: a)No place where to eat Jan 1st. The front desk didn't even have a pizza delivery number to call. b) They wanted us out on the dot at 12:00 noon, no buts.Genuine Hotels.com guest review
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