Perfect with one exception.... climate control.... Either to hot or to cold... The free breakfast was extroadinaryGenuine Hotels.com guest review
"Breakfast, staff, and facilities were wonderful"
will returnGenuine Hotels.com guest review
"very special and wonderful"
we had a wonderful time at the Hacienta Vista Real in Playa del Carmen. The staff was extremely nice and friendly and provided excellent customer Service. We were treated like Royalty. The building is unique in its architecture and it feels very solid. The Ambassador Suites are extremely roomy, full of light with a very stylish interior design which […] gave us the feeling of living in a mansion. We truly enjoyed our stay, and we are planning to go back soon. Read moreGenuine Hotels.com guest review
"If you can find it...it is very worthwhile!"
Our suite was superb -- 5 balconies, huge space, excellent value -- extraordinarily good value! Beautiful decor and architecture, delicious, varied breakfasts. But: impossible to locate! We drove around and around -- street signs had arrows, but there was NO SIGN indicating the entrance! The spa a lovely, but minimally functional: no hot tubs, sauna […] or steam...the spa needs to be brought to full function. Finally, the bathtub is quite deep; grab bars need to be placed beside the tub for safety. Read moreGenuine Hotels.com guest review
Great location, great staff, excellent breakfast. Everything you need for a reasonable price.Genuine Expedia guest review
"Nice looking, horrible service, false advertising."
The hotel looked nice, the breakfast was ok. The staff was nice but they seriously misadvertised on hotels.com what you would get. We pre-paid for a pillow-top king bed. So we get there and the mattress is a king but its sitting on a full size box, we slid off the sides, not pillow top either. We got switched to a new room two nights later finally, […] and the bed was king but again was not pillow top, even harder than before, and this time we had no mini bar. We went to to the front desk and they said they could nothing that night, and they didnt do anything for the rest of our stay. Other things were that the hotel was very noisy starting at 6 am, you could hear people talking as if they were in our room. Read moreGenuine Hotels.com guest review
"Food Service & check-out flexibility"
Nice Gardens, I have two complaints: a)No place where to eat Jan 1st. The front desk didn't even have a pizza delivery number to call. b) They wanted us out on the dot at 12:00 noon, no buts.Genuine Hotels.com guest review
"Big rooms. Peaceful location. Far from services."
The rooms are huge. Breakfast is very good. Pool offers plenty of shade. Very safe. Must pass through two guarded gates in order to reach the hotel. No restaurant or bar after 3:00 pm. About a 20 minute walk to downtown Playa. About a 1/2 hour walk to the beach.Genuine Expedia guest review
"Quiet and confortable stay"
Great Hotel if you dont want to be just in Playa del Carmen (the beach is about 30 minute walk). Has enough parking lots, nice and quiet neighbourhood, great breakfast buffet; deffinetely ask for a room on first floor with balcony as we did.....much better than on ground floor. It might be difficult to find this hotel if you are not aware about the […] location. It is situated in Playacar so you have to pass 2 ramps to get there. (check on internet first) Read moreGenuine Expedia guest review
"A quiet peaceful hidden gem"
A hidden gem. This hotel seems to draw primarily business folks. It is a bit off the beaten path, which makes it wonderful. Peaceful, quiet and in a beautiful setting. Your clients need to know that less than 1/4 mile away is a small shopping area with three restaurants, a laundry, and a convenience store (24/7). Surely no one needs to pay US$6+ to […] travel that distance. The beach is about one mile away, easily accessible on foot in about 1/2 hour's walk. It's beautiful, but there are no services right there. We will definately try to stay there again, the next time we are in Playa. Read moreGenuine Expedia guest review
"WELL WORTH THE MONEY"
I had visited Vista Real many years ago when it was still part of the vacation ownership (timeshares) and it was a beautiful place. About three years ago it was sold. The greatest spa I had ever seen is now closed. The hotel itself is kept very clean, but I am starting to see a few things (maintenance issues) being overlooked. Included is free internet […] (with a computer in the main entrance). Fast and great. The staff is very friendly and when our TV didn't work, the maintenance man came immediately! The breakfast, included with stay, is amazing. It is an entire small but varied buffet, with different native Mexican foods daily, cheeses, cold meats, coffee, cereals, etc. The only negative I really have about the hotel is the distance from town. If you have a car, it is an idealic and calming setting in the middle of the golf course in Playacar. Walking is another thing. It was hot, but... Read moreGenuine Expedia guest review
Quiet, comfortable, worth the money spent. A very nice sabbatical from the usual hotel stay.Genuine Expedia guest review
"nice hotel for couples"
it was nice, only that the food at breakfast was very cold everyday.. but the employers are very nice and polite, I will go back..Genuine Expedia guest review
"Unique hotel in a great tropical setting"
Hotel had a grand presence. Beautiful architectural details. Peaceful, quite setting but yet within walking distance to Playa De Carmen. Great breakfast included!Genuine Expedia guest review
I felt like a queen in our room. Very helpful staff and a quit atmosphere. I didn't realize we were next to a golf course, which was fun, but also allowed us to see a lot of unusual animals we would not have seen in town!Genuine Hotels.com guest review
The Vista Real in Playa del Carmen was a delightful peace of old Mexico with modern conveniences. Way more than you would expect for the price. The staff was pleasant and accommodating. The complimentary breakfast was ecellent. The hotel is located on a beautiful golf couse and is in easy walking distance of 5th Ave.Genuine Hotels.com guest review
the room wasn't clean, the breakfast bufett was really bad, and we couldnt get hot water until the next morningGenuine Expedia guest review
"Great getaway for anyone"
Very nice and quite. Huge outdoordownfall covered lobby andis good sizedu rooms. Very quitegood and peacful. Pool was very nice, great all you can eat breakfast by the pool. 15 minute walk to the shops and beach, also to the ferry over to cozumel. The staff was great and nice.Genuine Expedia guest review
Very nice. Good value for the price. Breakfast is really good, and the bed was very comfortable. Staff was helpful, they let us do a let check-out for free which was really convenient. Great hotel!Genuine Expedia guest review
"Great hotel for the family"
I was very surprise with this hotel ,very huge with a living roon and kitchen and a valconyGenuine Expedia guest review
"Great value for high Star Hotel"
Stay was great. Beautiful setting, beautiful rooms, and friendly staff. Breakfast buffet was tops. Only downsides, did not get the room I resesrved and not on or near the beaches, but the taxi are readily and cheap...Genuine Hotels.com guest review
"Great hotel and awesome breakfasts"
This hotel is beautiful, friendly staff awesome Rooms. Very good service as well.Genuine Expedia guest review
awesome!Genuine Hotels.com guest review
Wow! what a nice hotel! The setting is magnificent, and the hotel is beautiful. Only down side , it is not on the beach. It is on a magnificent gulf course. Make sure to ask for Room 202.Genuine Hotels.com guest review
Great place if you rent a car and want peace and quiet about a 15min drive to xcaretGenuine Hotels.com guest review
"Good Value for Money"
The Hacienda Vista Real is an excellent value if you're willing to stay at a hotel that's not on the beach. The Ambassador Suite that I stayed in was huge and quite comfortable. The pool is nice and you couldn't ask for a quieter location. The downsides of the hotel are that the spa is closed and food service is not available after 3:00 p.m. The suites […] come with their own kitchen, so you can make your own food if you want, or you can go into town. The lack of a spa was a real downer, though. Read moreGenuine Expedia guest review
"Close to the action and quiet"
Maintenance is almost non existent in this resort .Ac was out two - three times in our room.housekeeping was poor ,leaky roofs everywhere .Pool was very nice and they did a good job of keeping it clean. Breakfast was included,buffet style every morning , was very enjoyable.Beds are very comfortable .walk to town in 20 min.Over all good experience though […] ! Read moreGenuine Hotels.com guest review
"True Hacienda Like Hotel"
The hotel is located in a private & secure neighbourhood, 15mins walk to the beach. I was positively surprised how nice the hotel was. Great lobby with a tropical look and the room I was in was just fantastic - good size bedroom with a specious living room, kitchen area and a balcony. Staff were very friendly and the breakfast was tasty. Pool area is […] small but cossy. The hotel is very quiet though - no activities or music - day or night but despite of it I would definitely go back. Read moreGenuine Hotels.com guest review
"Old World Elegance"
Hacienda Vista Real was an elegant, old world beautiful, clean and comfortable treasure. The atmosphere was relaxed and quiet. The pool and grounds, which are surrounded by a lake and golf course, are well kept and beautiful. I truly enjoyed the large tile floors boundaried by coral, the varied lighting in the room and the large vanity area. Staff were […] friendly, helpful and knowledgeable. The buffet breakfast served from 7:30 until 11:30 was well presented and tasty. From eggs, potatoes, and pancakes to cactus, lentils and frijoles, there was truly more than enough variety for everyone. Read moreGenuine Expedia guest review
"Very relaxing at Hacienda Vista Real"
Nice hotel for the price. Very quiet and relaxing! The golf course and lake views are beautiful. My room had a really nice day bed outside by the balcony, close to the pool and excellent for sun bathing.The complimentary breakfast items included some local dishes that you might not recognize, but there is always somebody close to explain what it is. […] The staff is very friendly and courteous. Big ups to bartender Cervando at the pool bar. I scored them a 3 under condition and upkeep of the hotel just because the spa is not operating (they mentioned it in the descriptions though) and the jacuzzi was fixed the afternoon before our check out date. Read moreGenuine Expedia guest review
"Very pleasant stay."
Very nice staff. Low key, slow paced, excellent place to relax. Rooms have outstanding architecture!Genuine Expedia guest review
"Outstanding Hotel in Lovely Neighborhood"
The Hacienda Vista Real Resort is a jewel of a hotel. It is located in a very exclusive part of town called the Playacar, which is a gated community in Playa del Carmen. The location is quiet and romantic. The rooms are large, well appointed, and most are located with wonderful views of either the gorgeous pool or the golf course. We were impressed […] with the friendly staff, the elegance of the entire resort and the services, which included a complimentary breakfast buffet. We will return again to enjoy the beauty of this place. Read moreGenuine Hotels.com guest review
"A nice and peaceful place to relax and rest..."
Great find! It has just about everything one would need for relaxing and getting away from the daily noise and grind. It's the perfect distance from 5th Street and all the usual Playa stuff one wants to see and take in at certain times during a vacation there, but still away enough not to be bothered by noise and traffic. The staff is great and very […] accommodating and the breakfast buffet is very good with a variety of selection. If I had anything at all to say was questionable for this place, it would be the amount of help they employ for maintenance. I asked to replace a lawn-chair off my patio and it took almost all day because there just weren't enough people to get to it promptly. But that's minuscule compared to the rest I've mentioned above. Plus, there is a corner about 5 minutes walk that has a convenient store and 4 restaurants... and one of them, called "Bistro Playacar" was phenomenal. I highly recommend this hotel for people who want and relaxing and pleasing place to chill and rest. Read moreGenuine Expedia guest review
"Awesome quiet space"
Loved the staff, the building and the location. Great value>Genuine Hotels.com guest review
"Hacienda vista real playa del carmen"
Beautiful hotel very friendly and efficient staff,great breakfast buffet. The only negative is that the location is not close to the beach but we were allowed to access the beach from the Indigo beach club. We had a car so did not mind the distance. Rooms are huge !Genuine Hotels.com guest review
"hacienda vista real"
beautiful condo hotel on the golf course in playa del carmen. rental car recommended. the quality of the accommodation and ambiance make it worth the 5 dollar taxi ride to town or beach. it is just a lovely place. nice staff. the only little complaint is they never heat the hot tub.Genuine Hotels.com guest review
"Quiet Old World charm at a great price"
The Vista Real is a nod to a glamorous Mexico of old. It has loads of local character around every corner. What gorgeous grounds! It's location in a gated golf resort community means a very safe and quiet atmosphere. It's a quick ride or a quiet 25-minute stroll to downtown Playa and it's famous 5th Ave. We chose it as a base for day trips to snorkeling […] beaches and hence, did not care that it was not an all-inclusive on the beach resort. The included breakfast buffet by the pool each morning was outstanding! It catered to Latin/European tastes and there was something for everyone. We got the Ambassador Suite and it was a lot of room for two people with a full kitchen. We did not use the resort restaurant. There are a few good restaurants and a convenience store nearby, but otherwise you will need to venture out to the city. We got a wonderful deal online and for the price we think it was an outstanding value. If we go to Playa del Carmen again, we will definitely return. Read moreGenuine Expedia guest review
"beautiful, quiet, relaxed!"
After the fews day at Playacar...I know where I will gladly go back!! Wow! Everyone was concerned when we flew to Cancun and rented a car. It was a great decision. We had no trouble getting around from Chichen Itza, Playa Del Carmen - though the boat to Cozumel that you put the car on could have been better - timing and convenience. I wish I would have […] had a couple more days there! Read moreGenuine Hotels.com guest review
Nice and quiet Excellent place Good rooms with balconyGenuine Expedia guest review
"New Year visit to Playa, Hacienda Vista Real"
The hotel is lovely with a great view of the pool and golf course. It is in a private, quiet area and is visually pleasing. The staff was pleasant and accomodating. We booked late for the the new year's time of year, so the room we were able to attain was very small. We asked to look at a suite in case we would return; the suites are large and lovely […] and not at all pricey in the off season. A buffet breakfast was included in the price and was very inclusive for all tastes. Read moreGenuine Expedia guest review
Hotel was the very best value in PLAYA. Very large suits,quite,strong internet and very nice staff.I would rate this hotel 4.5 stars for local and business travellers.Genuine Hotels.com guest review
"Standard hotel close to amenities"
Hotel looks nice in the website but facilities need to improved, specially rooms. Now is in maintenance. People really nice and helpful.Genuine Expedia guest review
First off this hotel is quite a ways from playa del carmen 5th ave but you can walk in about 45 minutes not 20 unless you're power walking ! The suite is comfortable but not very clean , I mean the basics are done like the floors counters etc. but the door handles , the toilet walls , the taps , the cupboard doors and pulls were like they were never […] cleaned . I bought Lysol wipes to wash them . The living room has beautiful white leather furniture in it but it has a lot of mold stains on them , we did not sit on them and then I at least bought a blanket and was able to sit and watch tv. The kitchen is not very well equipped for cooking , they only had a pan , no pot , No coffee pot , no toaster etc. I would probably stay here again but it will not be my first choice ! Read moreGenuine Expedia guest review
"Quiet, Relaxing, Good Breakfast"
Good Value!! Booked the Royal Suite thinking it was the rooftop room with a tub and a pool but got a suite with a deluxe studio attached to it. Other than not getting what I expected it still was a very nice room. It was a great stay. Access to the gym was free which is very nice. for 5US you have access to the Dry and wet sauna and pools at the spa. […] Lounging by the golf course lake is nice and quiet unlike the beach or big resorts. A bit of a walk 15 minutes to get to Playa and 5 minutes if you cut through the golf coarse and beach resorts without getting caught. Read moreGenuine Hotels.com guest review
"serene hotel with lovely turtles"
Very welcoming staff for our week stay here, helpful, polite and genuinely friendly. The pool and breakfast overlooking the golf course was very pleasant in the mornings, nice quiet hotel, great for a good sleep and blissful holiday. Was just a 20 minute walk into town which was quite a workout in the midday heat. Nice traditional Hacienda hotel away […] from the big all-inclusives. Read moreGenuine Expedia guest review
This is the third time we have stayed at this hotel. Obviously they have a range of room quality and are perhaps making changes to upgrade the rooms that have not been done yet. Our previous stays we have had beautiful rooms with amazing bathrooms. They are extremely clean as well. The staff was excellent being very friendly and helpful. We had to change […] rooms this time as the bed was rock hard in the first room. The second room the bathroom was aweful and really needed updating. We also had issues with getting cold water at the bathroom sink and enough pressure to have a shower. Otherwise the grounds are beautifully kept and the breakfast was excellent. Again, I can't say enough about the staff. Read moreGenuine Expedia guest review
"Good hotel, in a quiet private area"
The room in the hotel was nice, big and comfortable. We had two comfy double beds in our room and a balcony. The hotel has a swimming pool and the breakfast is outdoors, in a nice location. The hotel is difficult to find, at the end of a small street that only advertised another hotel (Pakal). We asked a policeman around to indicate the location, as […] we couldn't find it using google maps. We did not have cold water in the bathroom (I mean that the water was to hot even to have a shower). The quality of the breakfast could be improved. Read moreGenuine Expedia guest review
"Nice hotel, location not so great"
This hotel has a lovely old Mexico hacienda atmosphere. Room was spacious and clean, but there was a continual faint banging noise from somewhere nearby, sounded like a shutter banging, or something. The pool is on the smallish size, and leaves from the nearby trees fall in, but staff are diligent about getting them out. Not a lot of space around the […] pool so the lounge chairs are placed outside the poolside rooms, so you feel a bit like you're sitting in someone's space. Buffet breakfast had a good variey of foods, some hot, some cold. Scrambled eggs with ham were a bit runny, but tasted good. Crispy taquitos, fried vegs, meat, yogurt, cereals, toast, also available. Poolside service for lunch was hopeless. Had to ask for a menu, and waited 45 minutes to order. Finally gave up and left as the waiter never came to take my order. There were only 2 other customers at the time, so it wan't because he was busy. Bell boy was exceptionally helpful and friendly. Hotel location means a 70 peso taxi ride to town, or about 25 minute walk. It's a lovely residential area, but few shops or restaurants nearby. Read moreGenuine Expedia guest review
"Quiet, clean, comfortable"
Bit of a walk, or you can take a taxi, but something to be aware of. Great breakfast buffet every morning, great friendly service, would go back without hesitation.Genuine Hotels.com guest review
"Not as advertised/rated!"
Room smelled like a sewer every morning! Hot tub hasn't worked for a long time, and pool is really cold! Rooms were also really musty/mouldy. Would I stay here again? No! Rather stay home.Genuine Hotels.com guest review
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