All hotels in San Francisco, California, United States of America
1 room, 2 adults
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2201 Van Ness Avenue, San Francisco, CA, 94109, United States of America, ‏‎800-491-6126
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3.1 / 5Good

Score breakdown (from 637 reviews)

Average rating for:

  • Cleanliness
    3.4
  • Service
    3.2
  • Comfort
    3.2
  • Condition
    2.9
  • Neighborhood
    3.6
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4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Everyone very nice!Comfortable clean roomd
Genuine Hotels.com guest review
1 night romance trip Jun 17, 2015
Johnny
US
4.0 / 5Excellent
"my stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Was ok
Genuine Hotels.com guest review
1 night trip Jun 1, 2015
merrill
US
4.0 / 5Excellent
"Last minute stay was worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The front desk guy was great! And you very central to everything as well as being in a nicer area. the hotel is older but it's clean and the beds are comfortable and the water is hot!
Genuine Hotels.com guest review
2 night trip Jun 8, 2015
Jhon
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great staff. Good location. Room was clean and nice. Bed were good and good size. Overall a good experience will stay there again.
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
luis
US
3.0 / 5Good
"Quick trip to San Fran"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
It was perfect for what it was a quick stop in San Francisco. Except they did give us a dirty room at first but they quick to fix this. If your staying here its for a cheep room, not service or amenities.
Genuine Hotels.com guest review
1 night family trip May 26, 2015
Michelle
US
2.0 / 5Fair
"Not for Family Stays"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel is not for families. It is really set up for back packer type travellers. The location is great but the rooms smell of cigarettes (despite the no smoking signs, patrons smoke on balconies). The walls and floors and ceilings are so thin you can hear everything in adjoining rooms and people come and go at all hours of the day and night. The parking area is open and filled with pigeons who do their business across your car. Staff were friendly enough. We ended up cutting our stay short by a week and leaving.
Genuine Hotels.com guest review
7 night family trip May 8, 2015
Marcello
US
3.0 / 5Good
"a good manager"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
its my favorite spot in my own words I said a good place that's mein a good management.the manger he is just amazing he rowing a wonderful job he keep his customers in a good mood all the time happy.thanks Jose
Genuine Hotels.com guest review
1 night romance trip May 10, 2015
saber
US
4.0 / 5Excellent
"Good location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location. Within walking distance to the wharf.
Genuine Hotels.com guest review
1 night romance trip Mar 28, 2015
LYNETTE
US
2.0 / 5Fair
"The savings NOT WORTH IT!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The Room was OK. The entrance and elevator extremely creapy, parking sucks, we went out for a little bit and came back and no parking we had to park in the street!!! But I guess you do get what you paid for.
Genuine Hotels.com guest review
1 night family trip Apr 10, 2015
Joyce
US
1.0 / 5Poor
"You get what you pay for!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
The only reason we booked this hotel was because it was the only one we could get with free parking at a low rate. You get what you pay for. Free parking and a falling apart / noisy / old and dusty room.
Genuine Hotels.com guest review
2 night family trip May 1, 2015
A Traveler
US
4.0 / 5Excellent
"good spot"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was great
Genuine Hotels.com guest review
1 night trip May 7, 2015
Abuzahra. S
US
3.0 / 5Good
"San Francisco Getaway on a Budget."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel lobby, elevator and room doors all give the hotel a bad appearance. The room was ok but the beds and pillows were comfortable. The hotel is centrally located with plenty of public transportation options.
Genuine Hotels.com guest review
1 night romance trip May 2, 2015
maria
US
4.0 / 5Excellent
"the INN ON Broadway ***+_"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It's the best in the 4 the same level hotels in San Francisco friendly clean close to F.W north beach the marina lamberd st all this places within walking distance. I loveit
Genuine Hotels.com guest review
1 night romance trip Apr 27, 2015
saber
US
4.0 / 5Excellent
"Tyler's Birthday trip!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It just took a bit to get checked in.
Genuine Hotels.com guest review
1 night trip with friends Apr 19, 2015
Danial
US
3.0 / 5Good
"my favorite spot in San Francisco"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
wonderful place I love it I stay somewhere else if they don't have anything available good stuff friendly
Genuine Hotels.com guest review
1 night business trip Apr 14, 2015
saber
US
4.0 / 5Excellent
"A secret gem"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We wanted somewhere close to the Regency Theater and this is in easy walking distance. Plenty of places to eat and drink in neighborhood. Traffic is busy, but not too noisy. There is limited parking at the hotel but it is free! Wi-Fi works great too. This will be our frequent stop when we are in the City for concerts etc. Not the most up to date hotel, but clean, comfortable and we felt totally safe walking the area at night.
Genuine Hotels.com guest review
1 night romance trip Apr 8, 2015
Richard
US
1.0 / 5Poor
"Would not stay here again."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Upon approaching the hotel, it looked to be ok. Upon pulling in, my disappointment started. It looked old and rundown. Staff was great, but that is the best thing about this hotel. Many unfinished locations. Main elevator was horrible, No hallways, just walkways. Would not call it an inn at all. more like a small run down apartment complex.Room was a decent size, but there were stains on the comforter and sheets as well as the floor. Shower was filthy to the point where I decided not to take one. I was there on business, and needed to use my computer, but the internet was down as well.
Genuine Expedia guest review
Other trip Mar 31, 2015
Lex
US
4.0 / 5Excellent
"Decent stay for the price in SF"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Spring break with family. There seemed to be more criminal activity during our stay but it didn't affect us overall. Motel is centrally located to go anywhere by bus. Rooms were basic but clean and comfortable. A little noisy since on a busy street. For the price and location I'd consider going there again.
Genuine Hotels.com guest review
2 night family trip Mar 24, 2015
Alisha
US
4.0 / 5Excellent
"Budget and a good location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Walking distance to the water (about 15-20 minutes), easy access to bus routes anywhere, friendly staff, decent sized rooms with the stuff you need (fridge etc.). On a budget I can't think of a better place for a few nights stay.
Genuine Expedia guest review
Other trip Mar 28, 2015
k
US
4.0 / 5Excellent
"Nice Localization"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice localization, near the main points to see in San Francisco when you are using public transportation
Genuine Hotels.com guest review
5 night trip Mar 1, 2015
ARAKEN
US
5.0 / 5Outstanding
"Great nights sleep"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The beds are comfortable, and the shower has great pressure, not of of those low pressure shower heads that barely have any pressure.
Genuine Hotels.com guest review
1 night trip Mar 19, 2015
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was good. I liked it. The location was good and customer service was too good.
Genuine Expedia guest review
Other trip Mar 19, 2015
emre
US
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel is fantastic! Cheap and decent. Easy walk to all kinds of fun stuff. Coffee shop on site.
Genuine Hotels.com guest review
1 night family trip Dec 28, 2014
Lisa
US
5.0 / 5Outstanding
"Good location, clean rooms."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Awesome staff, clean comfortable rooms. Simple and nice.
Genuine Expedia guest review
Other trip Mar 16, 2015
Xenobia
US
1.0 / 5Poor
"Poor service communication"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We are very disappointed on how the the people work there responded. We believe if even the slightest easiest problem they are not willing to solve. The safety and experience of the stay will definitely not be well. Please do choose another hotel which they are willing to help with your problems and not even try not to. Spend a little more to stay somewhere that is worth it.
Genuine Expedia guest review
Other trip Mar 14, 2015
Mark
US
4.0 / 5Excellent
"Broadway inn sf"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great place for the price in the city. Fridge and micro handy and bed was incredible.
Genuine Hotels.com guest review
1 night romance trip Mar 11, 2015
david
US
3.0 / 5Good
"Not the best, but worth it for its price"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room had definitely not been kept clean or up to date, we were missing a bolt lock on our door and that was worrisome as it isn't exactly in the nicest neighborhood and we were on street level. However, for the price we thought it was a great deal for an overnight and place to stay and would definitely come back in the future.
Genuine Hotels.com guest review
1 night trip with friends Mar 9, 2015
Juan Pablo
US
2.0 / 5Fair
"Okay Inn, but GOT ROBBED!!!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
While the inn was okay, our rental car got broken into. The window was smashed and stuff were stolen, a few hundred dollars worth of stuff. Inn only said sorry and that all their cameras were broken so no help there. Sadly because of that, the whole experience and trip was horrible.
Genuine Hotels.com guest review
1 night romance trip Mar 8, 2015
Lorraine
US
2.0 / 5Fair
"weekend stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
While the staff was superb... The hotel itself was run down,noisy, parking can be a pain if you have a large SUV or a Pick-up... I thought I was visiting Alcataz again.. The hotel has an institutional feel to it.. We probably won't being staying here in the future...
Genuine Hotels.com guest review
3 night family trip Feb 27, 2015
Jaime
US
4.0 / 5Excellent
"Great price. Quiet. Clean and updated."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Centrally located yet out of the way. Early check in was not problem. Parking was tight but manageable. Front desk staff was very helpful. Would defiantly stay here gain.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
1.0 / 5Poor
"ROACHES!!!!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
stayed in room 106 by the office. ROACHES coming out from behind picture frame!!!!!!!!!!!!!!!!!!! i guess thats why it is $70
Genuine Hotels.com guest review
1 night family trip Feb 26, 2015
Amanda
US
4.0 / 5Excellent
"Very clean, great staff, good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is actually very nice. Everything was very clean, very friendly staff, great location. It is important that Broadway Inn has free parking for guests, so we could fully enjoy the city. I think we will be back to this hotel. Thank you!
Genuine Expedia guest review
Other trip Feb 28, 2015
Vitaly
US
3.0 / 5Good
"Ok stay!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
For a budget room it was very nice! It was clean and the mini refrigerator came in handy! Great location!
Genuine Expedia guest review
Other trip Feb 27, 2015
Denise
US
4.0 / 5Excellent
"Parking"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is older but clean, the staff was nice and helpful. Park was tight. If you have a full size or larger vehicle parking might be a problem. We had a Camaro and it was a tight fit. If we had brought out dully truck we could have only fit in one spot and that was always taken.
Genuine Expedia guest review
Other trip Feb 24, 2015
Annie
US
3.0 / 5Good
"Free parking, great location!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Inn is a budget hotel, but it has clean rooms, a friendly staff, and free parking ... all that makes it a good value.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
Tom
US
1.0 / 5Poor
"In on broadway"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
The room had a strong odor. Not close to fishermans wharf at all.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Its a good hotel. It has what u need. Overall clean, but for the area...
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was a nice stay
Genuine Hotels.com guest review
1 night trip Feb 9, 2015
kori
US
4.0 / 5Excellent
"Great value for the price"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Very conveniently located if you're driving, as it's easy to get to/from SFO via Van Ness or OAK via Broadway. Free onsite parking is nice, too. The neighborhood has lots of reasonably priced restaurants with all kinds of cuisines, including a great diner right at the hotel. The rooms are large and beds comfortable. (I've stayed here before.) Only negatives on this stay were the broken elevator and getting repeatedly bumped offline in my room, which was annoying, although eventually I got good connections and got my work done.
Genuine Hotels.com guest review
2 night business trip Feb 11, 2015
Reggie
US
5.0 / 5Outstanding
"great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was perfect ,Staff were very helpful, printed out Google directions for us to everything we went to,took care of everything we asked for. Close to trolleys ,busses and cable cars.
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
US
3.0 / 5Good
"Hotel locations is great, just minute to attractio"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The elevator was out of service for 2 days
Genuine Hotels.com guest review
1 night romance trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"acceptable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
noisy at night
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Steve
US
1.0 / 5Poor
"Didn't even get to stay"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I have booked 5 nights in total a month before my travel date. 2 nights, 1 night away, then back for 3 more nights. When I arrived for the first 2 nights, they said they were overbooked because the Expedia booking doesn't automatically show up in their system. So they put me in the Comfort Inn nearby and I was charged $110+ for parking (which should be free with my booking). Since I was returning for 3 more nights, I told the staff I want to make sure I get my room next time. He said they still have rooms on those days and will book them for me. When I returned for my 3 night stretch, I was told AGAIN that they were overbooked because Expedia booking doesn't show up automatically!!! This time, they put me in a Travelodge quite a ways away, where the only rooms available was reeking of cigarette smoke. I had booked NON-smoking rooms!! I have no idea how the rooms are at Inn on Broadway. But I know that the staffs are terrible at managing the place.
Genuine Expedia guest review
Other trip Feb 11, 2015
Christina
US
4.0 / 5Excellent
"Downtown SF!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The elevator sucked and no fan in the bathroom but good wi fi, nice room and I met up with a fellow traveler and we went bar hopping. Nice little Thursday night.
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
US
3.0 / 5Good
"So so"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Heater did not wrork and carpet had lot of stains and dresser drawer was missing
Genuine Expedia guest review
Other trip Feb 7, 2015
robin
US
1.0 / 5Poor
"AVOID Just simply avoid this property."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Hotel is old and in a noisy area, but there is not much that can be done about these things. However, my biggest issue with the property is something that is easy for management to control, that being how customers are treated by their staff. The customer service at this property was terrible. I have never had worse customer service in my life and I book about 60 hotels rooms per year and all over the world. The hotel front desk was dis-honest to me on two occasions (basically, flat out lying to me) and made no serious effort to correct mistakes they made. Their lack of concern for the customer caused me serious hardship. The entire issue could have been prevented, at no cost to the hotel, if they made an effort to care about their customers. My suggestion is to avoid this property.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Loved it!!! I'm sure it has been renewed recently, the furnitures are new and modern, the bed comfy. The room was so clean I couldn't believe it. Very short distance from the city centre. I will suggest this hotel to everyone!!!
Genuine Hotels.com guest review
2 night trip Jan 21, 2015
Giulia
US
4.0 / 5Excellent
"Excellent location/price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel is centrally located with many restaurants and bars within walking distance and close to Fisherman's Wharf and other tourist destinations. It is an older establishment but the room was clean and comfortable. The price was reasonable for the area and free parking is hard to come by in San Francisco so this was a big plus. My only complaint is the internet access was horribly slow to the point of being nonexistent at times.
Genuine Hotels.com guest review
5 night family trip Jan 21, 2015
A Traveler
US
2.0 / 5Fair
"Just the location"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Just the location is good. The room had a strong smell of paint And the parking lot was tiny and small.
Genuine Expedia guest review
Other trip Jan 27, 2015
yago
US
3.0 / 5Good
"Price, Location and Comfort all OK"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The best thing was the Diner just next door. The food was great. The rooms are OK and quite, but for the price we would come back. The location is great for Fishermans Wharf and other attractions.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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