Paid for the best room available, did not even get that room or any type of refund. Friends didn't even get a room the first night, due to over-booking and had to stay in my room. Food was decent, pool was small. Drinks were all watered down. Staff was usually very nice, with a few exceptions. Good location, and nice beach.Genuine Expedia guest review
"Nice stuff.. Not very nice hotel"
The positive thing about this hotel is that the beach is beautiful and at it is walking distance , they have cabanas which is great .. The hotel stuff very friendly always helping us out very polite.. The hotel itself .. The floors Are awful it gets very sticky with the humidity and the heat and the beach.. The pool is very nice .. Overall it was okay.. […] I was promised a king bead and ended up with two full beds.. My boyfriend and I didn't fit so basically we slept on separate beds all trip long.. Not the deal . Read moreGenuine Expedia guest review
"Perfect hotel for young travelers"
The hotel is perfect for young travelers. The rooms are fine and clean. The staff is very nice and most of them speak English. You get your drink at the bar in the lobby or at the poolbar, which is very nice. Also the food is okay, they have fries, burgers, noodles, salad and bread but also some other stuff. The hotel is direct on the beach and you […] can get to the clubs by bus pretty easy and cheap. All in all we had a great time! Read moreGenuine Expedia guest review
"Expect what you pay for!"
The hotel was fine overall...but don't expect much from the experience. It has drinks, food, a pool and the beach (obviously) but they are all mediocre at best. Our air conditioning went out our third day there and they didn't fix it for the next four days. They were rude and inconsiderate every time I tried to ask them about the situation. They moved […] other guests to other rooms and didn't want to do the same for us because I hadn't yelled enough... Read moreGenuine Expedia guest review
"Nice cheap hotel with a nice atmosphere"
Everyone at the flamingo hotel is so friendly, the staff & vacationers too. The food is sometimes better one day than others but the soup is always pretty good. The bartenders remembered my drink after the first day, which is awesome. A good, friendly hotel.Genuine Expedia guest review
"Is a really comfortable place to stay"
Love the different options of food. It was great that they have a staff person in charge to entertain the kids doing crafts. Games Ask about it !!!! They hotel has toys for the sad for the kids.Genuine Expedia guest review
I enjoyed the beach and the two pools. Eating in the restaurant by the beach was wonderful. All the bartenders and waitstaff were great. Close to the party zone , shopping, and transportation. Great selection of food at the buffet every day.Genuine Hotels.com guest review
"3rd time is NOT A CHARM!!!!!"
Checked-in 3-04-14..Room 306. This was our 3rd stay at this hotel and will NOT be back. I booked a Deluxe Room,All Inclusive,with a private Lounge. The Check in lady tells me that the word LOUNGE means LAGOON...aaaa NO! I had to be a dictionary for 20 mins. We will gladly pay for an Ocean view..Si.. none available..what about a suite..no..I will downgrade […] you to a Standard Room with an Ocean View with no price difference. Its this or nothing.Can I talk to your manager..not here. Get to the Room..change clothes and find out that the plumbing has a problem,no fridge, no clock.I go back to the desk. Sorry , you agreed to the downgrade. I tried Daily to contact a Manager or Assistant Manager 3 times a day at different times and even left Notes to contact me on the conditions of the room and attitude of desk Staff . Did not see a improvement of plumbing or any Management during my 6 day stay. Its REALLY sad to see this Hotel go downhill in all aspects..Staff, Rooms, Food. They use to list Activities by the pool side..Didn't see a thing..or Activity Director...Music not allowed in pool area during the day,Pool area closes at 9pm and then Staff ignored the Music pool side at night along with screaming. Music should be allowed during daytime hours and enforce the quiet time after 9pm Read moreGenuine Expedia guest review
"Nice hotel by the beach"
Nice hotel by the beach for the price. There are very nice hotels near by, but for the price you pay, you get a good deal. Pool is clean, staff is really nice, and food and drinks were not bad.Genuine Expedia guest review
"Smallish, wonderful hotel with AWESOME beach."
Just returned yesterday from a 6 day trip to this hotel. Been to Mexico and Caribean a number of times so have lots to compare to. Very nice hotel with pretty darn good food for once. We are a family of four. Two kids 18 and 21 and parents. We chose all inclusive and were very pleased with the variety and quality of food. Would not think that the food […] was very kid friendly though to those under about 14. They do have decent hot dogs and hamburgers and fries at the snack shack though. Al a carte restaurant is included in the all inclusive but you need a dinner reservation. Ambiance is really great and the place is clean with a very pleasant wait staff. All the bar drinks at each of the three bars were great. Plenty of alcohol and a good variety. I even had chocolate martinis that were top notch. We had two rooms, one with two double beds and one with a king. Both had good beds and good pillows. Air conditioning was a bit weird as it was always a damp cool but we were fine. The main floor where we were at was always loud so hopefully you can sleep through noise. Spring breakers were definitely partying. The best thing though was the beach and that is what I come for. HUGE white sandy beach that stretched forever. SUPER clear touquoise water that had nice waves to play in. Comfortable beach chairs and plenty of palm trees to get under for shade if you wanted it. Not a lot of activities to do, but I wasn't there for that. I was there to relax and it was super relaxing. Read moreGenuine Expedia guest review
Probably my only complaint would be the walls were a little too thin. We could here people walking by the rooms all night. Other than that is was a great place.Genuine Expedia guest review
"Nice Hotel close to the beach"
The Flamingo is a nice hotel, clean, close to the beach. Is basic a little bit old fashion, but for the price you have a good location, and a nice beach. I didn’t try the food, I’m vegetarian so I rather go out for lunch or dinner. Overall was a nice experience and the staff was always willing to help for advice or information.Genuine Expedia guest review
"Great Food, Customer Service and Beach Access"
Pros of the Hotel: 1) Really delicious food (incl. natural fruit juices); 2) Excellent Customer Service (the staff was excellent!); 3) Great beach access; 4) The room was very clean; Cons of the Hotel: 1) The alcoholic drinks (they were disgusting! every drink had a very bad after taste and it didn't matter which drink you ordered!); 2) The hotel and […] the rooms are "dated" (could use a little paint on the exterior of the hotel and more updated decorations in the rooms to make it appear more modern); 3) The hotel room walls are paper thin (at night we thought people were walking into our room); 4) A Flamingo employee in charge of getting guests to participate in the hotel's Time Share Presentation (very aggressive each time he saw us about participating in a time share presentation on the 6th floor). Read moreGenuine Expedia guest review
"Beach is great!! Hotel is nice and clean."
There is no single reason to complain. Everything was nice.Genuine Expedia guest review
"You Get What You Pay For!!"
As far as the room, it was nice and had a wonderful ocean view. Water in both of the pools was quite cold, not pleasant at all. Food was good but no variety whatsoever. Their sausage was like cut up hotdogs, no bacon at all. Did have ham several times during the week we were there. Made to order omelettes were great. Besides the buffet there was only […] one other onsite dining restaurant. The food there was very good but not a very big selection on the menu. No english muffins, croissants or bagels at all. No salsa, could get pico di gallo but had to ask for it as it wasn't anywhere to be seen. Couldn't get coffee before 7AM. Desserts were only a little bigger than the size of a postage stamp. No cookies, cup cakes or ice cream. Not sure what families with kids would feed their kids. The drinks were not consistant, might get a good one and the next one would be terrible. Food by the pool was the same every day, hamburgers (not sure what they were made of) and hot dogs that were awful. All the food might have been okay if you were only there for a few days but we were there for a week. Resort is located right across the street from an Outback Steakhouse, Margarittaville and Bubba Gumps so that was nice. As far as being located across the street from the Flamingo Mall, nice and convenient. Be prepared though to be hounded by employees at every store begging you to come in and look at their wares. They don't like to take "NO" for an answer. Read moreGenuine Expedia guest review
"Great beach for a decent price"
This is one of the older hotels in Cancun but has one of the best beaches. Staff friendly, clean rooms, and overall nice hotel for all. We had booked a suite and we were put up in a standard ocean view room upon arrival on the 4 th floor. They put us into our suite the following day which was on the 1st floor right on the beach. Beautiful room with […] a mini bar all included with all inclusive. Buffet food plain but Albertos restaurant by the beach very good. Read moreGenuine Expedia guest review
"Good hotel but it had its bad moments."
Good hotel except that the bathroom smelt like pee. Do not attempt anything down the toilet except toilet paper. The staff were nice and friendly and most of then spoke English. We stayed on the six floor which is their VIP floor. They had two pools. One of which had a pool bar. The drinks weren't that great so we had to go to margaritaville and outback. […] The food in the buffet was not to my liking. The food in the restaurant on the beach is great. Read moreGenuine Expedia guest review
"Hotel close to beach and snack bar near hotel."
Food was good and service was good.Internet was available but was not working during our stay.The hotel staff was very helpful and courteous.However when we arrived we were offered a vacation plan.We went to the presentation for 2 hours.Very expensive and do not recommend going.We were offered a different plan at Cancun airport and lost 40 dollars because […] the Flamingo hotel kept our original receipt. Read moreGenuine Expedia guest review
"OK hotel, nice location"
Did not do the all inclusive, however, ate at the restaurants and the food was very good off the menu. Location was good, staff good, bed very good, room a little dated and needed some improvements, (shower and faucet) overall ok for the priceGenuine Expedia guest review
"Nice beach and lounge chairs."
The beach area was nice, but not enough chairs. The pools were small and not that great. We signed up for the all inclusive, the buffet food was not good, had to eat out every night. Breakfast and lunch was workable.Genuine Expedia guest review
"Nice Hotel close to beach and shoping."
The staff was great, all the bell hops, Bartenders, waiters, cleaning staff thanks for a great time. To the omlet lady great job. to the front staff thanks for being so helpfull.To all staff Thanks.Genuine Expedia guest review
It's a very nice hotel, you can"t beat the location and the beach area. The only bad experience: We were given the keys to a room that was already occupied but the problem was corrected immediately. I give the hotel a 4.5 rating.Genuine Hotels.com guest review
I go to the Flamingo hotel every year, sometimes twice a year, and wouldn't change it for anything, love the service, the food, etc and it has a beautiful beach.Genuine Expedia guest review
"Hotel is nice, BUT! (See below)."
Here is the problem. The hotel is OK to very good. The wait/cleaning staff is even EXCELLENT! However, the front desk staff is HORRIBLE! The worst I have ever I countered and I travel a lot. A simple room change was refused, a couple in front of us were in tears, over booked, bussed to another sub. hotel. Very rude to all of use checking And Out! Never […] stay there again!!! Jim, From Chicago Read moreGenuine Expedia guest review
you must get an ocean view room your experience will go from not so ok to great !Genuine Expedia guest review
The Flamingo is the most clean and has the most curteous staff you can find. It is in a great location in Cancun, with access to shopping malls and markets. This is my 5th time to the Flamingo and I would recommend it to any of my friends. We even brought our friends with that have never stayed there and they enjoyed themselves very much.Genuine Expedia guest review
"Close to the beach"
Close to a very swimable beach, but resort only had 1 outdoor bar, 1 restaurant and 1 buffet. All of which had very limited options. Front desk staff was not courteous, but you get what you pay for!Genuine Expedia guest review
Comfortable small hotel. Like the place Nice locationGenuine Expedia guest review
"Can you live without WiFi ?"
Everything was great and all except to lack of decent WiFi signal which was very very inconvenient. They have few courtesy computers but they were always disabled and when they did work, the signal was painfully slow. Everything else was great I would return tomorrow if I could.Genuine Hotels.com guest review
"Right on beach"
Nice place great staff good down to earth people. Food a little bland for my taste but good overall. Drinks a little watery but that was probably a good thing. Will be back next year!Genuine Expedia guest review
"The beach awesome and the view beautiful."
Our 5th year to this resort. The hotel staff beyond the front desk are super. Very friendly and accommodating. We love the smaller intimate size of the resort. We relaxed daily by the pool or on the beach. The water is so beautiful and the sunrises over it. The food is good and the breakfast is awesome Gelma the omelette queen is awesome. When our flight […] home was cancelled due to weather Jonathan the activity director helped us find a nice safe hotel for the night. If it weren't for him we would have been stranded. The front desk staff were of no help. Read moreGenuine Expedia guest review
"Excellent location, beautiful beach, friendly staf"
Older hotel, needs an update on bathrooms and furniture. Was clean and staff was great. Walking distance to alot of shopping resturants and clubs.Genuine Expedia guest review
"You get what you pay for."
Hotel is a little dated but staff was very nice. Close to the beach. Okay kids club. Food was average but good. Drinks were not the greatest (alcoholic drinks), but their fruit drinks were good. The rooms were cleaned nicely everyday. Our beds were very hard and uncomfortable to sleep on. Overall nice hotel did it's job for the week.Genuine Expedia guest review
"will not go back"
there were so many problems: here are just a few: Our room door would not lock we were 2 hours late for dinner on the first night, because we had to ask three times to have someone come up to fix it. the hotel food is horrible! DO NOT get the all inclusive. You must pay for wifi. Seriously? Most hotels offer this as a basic service! There is no printer […] in the lobby to print boarding passes. the front desk staff didn't really care if we were unhappy about our stay. There are so many other hotels in the area, don't stay here Read moreGenuine Expedia guest review
Great location for overnight stay.great friendly staff. Room ok for me but my wife very dissatisfied with double bed and lack of cleanliness especially of bathroom and shower. Toilet did not flush in am. I left my cellphone ,called back and they had it waiting when I. Returned.Genuine Hotels.com guest review
"This is a decent offering."
Great location, good staff, good kitchen, very easy access to the beach, excellent ocean view. Drinks rather poor. The hotel is pretty old, but they worked on rennovating during our stay. Overall, reasonable value for the requested fee. Recommended for those who are looking for a decent Cancun vacation and not willing to pay hundreds for 5 stars.Genuine Expedia guest review
"Great location in hotel zone."
Get the all inclusive, even if it is just for breakfast. Very reasonably priced. Ask for the ocean view, and even if you don't get it the first day, ask the next day with credit card in hand. (You pay reasonably extra for it.) Did not use the pool much, because the beach chairs were comfortable and plentiful, with plenty of canopies.Genuine Expedia guest review
The hotel is good. Rooms are ok and the outdoor area is really nice. The beach in front of the hotel is amazing. If you are going with all inclusive plan, don't expect to much about the alcoholic beverages, they tasted like they were made of cheap alcohol. But overall the hotel is very good considering the price. I would stay there again, not necessarily […] with all inclusive plan though. Read moreGenuine Expedia guest review
For the price of this trip was amazing. The staff EXCELLENT...there's a few things I would recommend that they add or change, but truly an amazing trip! Cannot wait to go back!Genuine Expedia guest review
Hard to communicate, not a lot of water sports or resort activities. Bring cash. Bring peanut butter and jelly. FOOD NOT VERY GOOD.Genuine Expedia guest review
Hard to communicate, not a lot of water sports or resort activities. Bring cash. Bring peanut butter and jelly. FOOD NOT VERY GOOD.Genuine Expedia guest review
"Trip six, great stay."
I went with my daughter and nephew....Everything at this hotel was great, stayed at the Omni last and had just as good experience this time. We didnt do inclusive this time because we wanted to do some culinary exploration and get off the resort. Skip the Chain resturants close by, the food is mediocre at best and way expensive.Be sure to try The Seahorse […] and Pascaditos, authentic and delicious!!! We did airport trans and The Chichen-Itza tour through cancuntours/gomexico it was Fantastic !!!..ask for tour guide Antonio. Also check out the market across the street.. great prices and fun to haggle with, do the show at Coco Bongo ...worth every penny and hit up Fat Tuesday too. Enjoy Read moreGenuine Expedia guest review
we had a great time thanksGenuine Hotels.com guest review
The room was not at all like it was described. No mini bar, no frig, only one working outlet, no safe to put valuables in. The lounge was so boring there wasn't any music. Zero activities at the pool, just a FEW chairs maybe 10. My teenage kids had a boring time nothing to do at the resort. This resort would be good for older people that don't like […] music or a good time. The only good thing was the beach although there were not many lounge chairs there either. Disappointed!!!! Read moreGenuine Expedia guest review
"Clean hotel on the beach!"
For two recent college graduates, this was a great place on a budget! It was very clean, the hotel does a great job of combing the beach, washing the floors, and the room was spotless. The only thing is that it was very crowded when we were there, hard to find open beach chairs either by the pool or on the beach (get up early!!). One thing that could […] be improved is the food - it was fine, not anything to get super excited for or write home about. The al a carte restaurant was better than the buffet... but the service was very slow and they were forgetful at times. All in all, I don't regret booking this hotel, we had great weather, and it was a good time. But next time, I'll save up a little more money to upgrade to a hotel with better food. Read moreGenuine Expedia guest review
"Very nice, small, hotel directly on the beach"
We came to Cancun (first time ever) for a winter tropical vacation. Sadly the weather didn't cooperate as it rained practically non-stop that whole first week of January. We could only truly appreciate how nice the location of the hotel was on the day we left, when it was finally sunny (!!) But the Flamingo Resort is truly a very nice hotel. It is quite […] small (compared to the giant resorts of the Cancun hotel strip), but very pretty, and right on the beach, and the beach is beautiful. Also it is located across from an older shopping mall, and there is a bus stop right in front of the hotel, and there are 3 restaurants directly across the hotel (which is not the case for many of the bigger hotels on the strip). The rooms face the ocean side, and the lagoon side of the strip. We were assigned a lagoon side room, but upgraded (for a fee) to a room facing the ocean. The room was a decent size, with 2 double beds, balcony and TV. Not fancy but cheerful and clean. The rooms surround the pool and patio, which are very both very pretty. We didn't take the all inclusive, but instead paid for the breakfast buffet most mornings. Breakfast adequate, as expected in a resort. There is a small bar next to the reception that was always very busy. All the hotel staff were very polite and helpful. The other guests were about 50/50 Mexican (many families with children), and Americans, Canadians, couples, families, groups Flamingo is very good value for a small budget. Read moreGenuine Expedia guest review
"Nice hotel from outside and inside"
In the room no iron no cofe machin no Frigidaire I paid $25 extra for upgrade but I don't take any extra service if you like that's itGenuine Expedia guest review
"Won't stay here again"
I have stayed at many all inclusive resorts and this one was the worst I have ever been to. Buffet was small with very little food choices. Only one other restaurant and the food was ok at best. Only one bar open during the day at that was at the pool. Not enough lounge chairs and not enough shaded areas. Majority of ths staff didn't speak English, […] however those that did were very pleasant. Read moreGenuine Expedia guest review
Booked online upon arrival we had to pay add'l for an ocean view upgrade. First night we were put into room 210 which is across from the pool and towel check out. It was so LOUD we did not sleep at all the first night. We requested a move and were given another room but had to have 2 double beds (which were pretty hard). It was still really loud there […] were crying babies, couples fighting and doors slamming all night long. Hotel staff all very nice, housekeepers do a great job, location good food okay. Should be advertised as a budget hotel not sure if worth the rates they charge. Read moreGenuine Hotels.com guest review
"Not what I expected for the money."
Terrible and expensive food and drinks. We were charged 100 us dollars to get an ocean view room. The beach area doesn't have a bar tender like most hotels in Cancun. The wind sound gets trough the window frame and at night is impossible to get to sleep. People offers all kinds of time shares and short trips all day long inside the hotel and by phone. […] The pool water is very cold and the jet spa water is cold. I'll NEVER go back to this hotel. Read moreGenuine Expedia guest review
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