"Quick check-in, room was available at 1230pm"
Issue we had was with the reservation with expedia. The hotel could not determine that we had purchased the all inclusive package. It took sometime and luckily had the paper work and receipt to prove it. The could open a bar at the second pool which would make it a much better hotel. Food was good at the buffet and excellent at the main restraunt, Albatros. […] Drinks were also best at Albatros. Read moreGenuine Expedia guest review
This is the first review I have ever written. I don't expect a lot from most hotels. The food at this hotel was absolutely unbearable. They did not get a room key to us for the first 2 days because they ran out. So each time we wanted to get back into the room we had to go to the front desk to have someone escort us. Do not stay here.Genuine Expedia guest review
"Nice hotel in the Hotel Zone in Cancun"
The Flamingo hotel is medium sized and has 2 nice pools. The beach area and chairs are very convenient and nice. We were greeted by friendly front desk staff and got into the room with no issues or delays. The hotel has 2 restaurants and 1 bar. We found the food at the pool bar to be average at best. We were not on the all-inclusive plan so we didn't […] sample much of the hotel food. Read moreGenuine Expedia guest review
"Nice hotel close to the beach"
Hotel room was clean and nice size. Staff was friendly and helpful. Hotel is across the street from Margaritaville, Bubba Gump Shrimp and a souvenir mall. A 5minute bus ride or 15minute walk to the nightlife.Genuine Expedia guest review
"I got just what I paid for."
The resort is small but it offered all the amenities of the larger resorts with less people. The presentation of the buffet was perfect. A variety for each pallet. Convient to a little mall.Genuine Hotels.com guest review
"Id say this is a 2 star hotel!!"
Food was repetitive drinks are watered down and no activities around the resort! Plus it needs some updating. The staff was okGenuine Expedia guest review
"Please read this review!!!!!!"
So excited to go to Cancun to celebrate our 25th wedding anniversary. What a disappointment the Flamingo Cancun Resort is. This "resort" is nothing but a rundown, deceiving, boring cheap hotel. Toilet doesn't work, air doesn't work, doors drafty which lets hot air in. You can hear everything through doors and walls. All inclusive here doesn't include […] room service, fridge in room, or top shelf liquor. No entertainment of any sort. No music or dancing of any sort, if you want music by the pool, you must wear headphones. We are the type of people that read reviews and always give benefit of the doubt.. Please read every bad review and believe it. We will say most of the staff were very nice, food average, pool nice, and beach beautiful. Nothing else positive to say. Read moreGenuine Expedia guest review
For the most part the stay was ok, but when we first arrive at 6:30 in the morning it was horrible. They had told us when we first book that our room would be ready for us when we got there, but it wasn't ready till almost 2pm. The morning staff was very rude about it and said that we just had to wait till check in time which was till 3pm, then the […] next shift just kept giving us the run around. The only thing that made it better was beach view, which I had requested but did not get. The hotel is very small and most of the staff was friendly, specially the night shift front office guy. He was always so helpful and friendly. Read moreGenuine Expedia guest review
"Very enjoyable stay"
This location is a resort, and was very safe. The "smack on the beach" location makes it a fantastic choice for beach lovers. The all-inclusive package was very good, and guests staying there commented that it was very comparable to other resorts. Very nice, new room. Would stay here again.Genuine Expedia guest review
"Terrible Spring Break Hotel!"
Me and a couple of my buddies stayed at the Flamingo over March 17th-24th, 2014 for our spring break. The hotel facilities weren't all that bad. The beach was clean, the ocean was blue and even beds were layed out outside. However, if you're on spring break, go somewhere else! I know people who stayed at the oasis, Krystal and Riu and they were packed […] with beach parties and daytime activities. But not flamingo! I surprisingly met a bunch of 50+S straying there as well which felt weird. We tried the food at one of the restaurants but it wasn't all that great for the price we paid(we did the European plan so it wasn't all inclusive). Read moreGenuine Expedia guest review
The reviews had me contemplating a move before I got there. That would have been a BIG mistake the place is great. Must have ocean view! You need to plan on spending time in Mexico and not just the resort, but at the value it's the best option I can imagine. Staff was great. Please tip they appreciate it and deserve it. Food was great. No complaints. […] You get what you pay for in most of the reviews is not a negative comment! Because you get that and much more! Your attitude will determine your experience in that there are minor issues that could have become bothersome (no keys to my room for first few days) but bell/security let us in at all hours as needed. Recommended. Read moreGenuine Expedia guest review
"nice hotel not many activities"
fun great all inclusive stay the food was a little iffy but unlimited drinks & the staff was very friendly. not many activities from the hotel for spring break kids but deftinaltey worth itGenuine Expedia guest review
The Hotel was nice and the Staff. When we got to the room we had no towels to take a shower. I called and told the Hotel Staff we had to wait almost two hours and our shower door did not work at all. Other wise the food was good.Genuine Expedia guest review
I had the worst experience with this hotel. My flight was delayed and ended up not making it until the next day, at 10 am. Just enough time for me to shower and leave. They wouldn't even let me use the room. They treated me awfully. Wouldn't even let me speak to a manager, whom I could see from the lobby. ruined my day!!! Would never ever stay here […] !!! Read moreGenuine Expedia guest review
"Nice and Affordable hotel"
Everything in the hotel was nice, very clean well organized and it had a nice view to the beachGenuine Expedia guest review
"good location, great value - Spring Break"
Had a great stay at the Flamingo for Spring Break - got upgraded to a deluxe ocean view room (they tried to offer it to us at a price but when we declined they gave it to us anyway at check in). Compared to some of the street view rooms it really was a lot nicer. We went all inclusive - food was great for what we paid, always something that satisfied. […] Drinks were tasty but very watered down, and the bartenders are in no rush to serve you unless you're flashing money as a tip for them. Good location - bus runs from right outside the hotel to the downtown area. It's also pretty close to the airport. The hotel is on the beach and sun loungers are provided. You also get towel tokens at check in so we were able to get fresh beach towels every day if we wanted to. Housekeeping was great too, came in every day and replaced the towels - they also organized our stuff if we'd left it messy! Read moreGenuine Expedia guest review
"Flamingo Hotel, Cancun Mexico"
This hotel is a good option if you are planing to visit Cancun and not spend a lot of time at the hotel. The food is good, good staff service. My only concern was the A/C at the room which was not working and the offered me three more rooms that were in the same condition, no A/C. But this is not the case in all rooms for we were a party of eight, using […] four rooms in total and all other rooms had good A/C, I guess I was out of luck. it is not a luxury hotel but it is a great option if you trying to save some money on hotel accommodations. It is very close to all the "disco" area and markets. Read moreGenuine Expedia guest review
Paid for the best room available, did not even get that room or any type of refund. Friends didn't even get a room the first night, due to over-booking and had to stay in my room. Food was decent, pool was small. Drinks were all watered down. Staff was usually very nice, with a few exceptions. Good location, and nice beach.Genuine Expedia guest review
"Nice stuff.. Not very nice hotel"
The positive thing about this hotel is that the beach is beautiful and at it is walking distance , they have cabanas which is great .. The hotel stuff very friendly always helping us out very polite.. The hotel itself .. The floors Are awful it gets very sticky with the humidity and the heat and the beach.. The pool is very nice .. Overall it was okay.. […] I was promised a king bead and ended up with two full beds.. My boyfriend and I didn't fit so basically we slept on separate beds all trip long.. Not the deal . Read moreGenuine Expedia guest review
"Perfect hotel for young travelers"
The hotel is perfect for young travelers. The rooms are fine and clean. The staff is very nice and most of them speak English. You get your drink at the bar in the lobby or at the poolbar, which is very nice. Also the food is okay, they have fries, burgers, noodles, salad and bread but also some other stuff. The hotel is direct on the beach and you […] can get to the clubs by bus pretty easy and cheap. All in all we had a great time! Read moreGenuine Expedia guest review
"Expect what you pay for!"
The hotel was fine overall...but don't expect much from the experience. It has drinks, food, a pool and the beach (obviously) but they are all mediocre at best. Our air conditioning went out our third day there and they didn't fix it for the next four days. They were rude and inconsiderate every time I tried to ask them about the situation. They moved […] other guests to other rooms and didn't want to do the same for us because I hadn't yelled enough... Read moreGenuine Expedia guest review
"Nice cheap hotel with a nice atmosphere"
Everyone at the flamingo hotel is so friendly, the staff & vacationers too. The food is sometimes better one day than others but the soup is always pretty good. The bartenders remembered my drink after the first day, which is awesome. A good, friendly hotel.Genuine Expedia guest review
"Is a really comfortable place to stay"
Love the different options of food. It was great that they have a staff person in charge to entertain the kids doing crafts. Games Ask about it !!!! They hotel has toys for the sad for the kids.Genuine Expedia guest review
I enjoyed the beach and the two pools. Eating in the restaurant by the beach was wonderful. All the bartenders and waitstaff were great. Close to the party zone , shopping, and transportation. Great selection of food at the buffet every day.Genuine Hotels.com guest review
"3rd time is NOT A CHARM!!!!!"
Checked-in 3-04-14..Room 306. This was our 3rd stay at this hotel and will NOT be back. I booked a Deluxe Room,All Inclusive,with a private Lounge. The Check in lady tells me that the word LOUNGE means LAGOON...aaaa NO! I had to be a dictionary for 20 mins. We will gladly pay for an Ocean view..Si.. none available..what about a suite..no..I will downgrade […] you to a Standard Room with an Ocean View with no price difference. Its this or nothing.Can I talk to your manager..not here. Get to the Room..change clothes and find out that the plumbing has a problem,no fridge, no clock.I go back to the desk. Sorry , you agreed to the downgrade. I tried Daily to contact a Manager or Assistant Manager 3 times a day at different times and even left Notes to contact me on the conditions of the room and attitude of desk Staff . Did not see a improvement of plumbing or any Management during my 6 day stay. Its REALLY sad to see this Hotel go downhill in all aspects..Staff, Rooms, Food. They use to list Activities by the pool side..Didn't see a thing..or Activity Director...Music not allowed in pool area during the day,Pool area closes at 9pm and then Staff ignored the Music pool side at night along with screaming. Music should be allowed during daytime hours and enforce the quiet time after 9pm Read moreGenuine Expedia guest review
"Nice hotel by the beach"
Nice hotel by the beach for the price. There are very nice hotels near by, but for the price you pay, you get a good deal. Pool is clean, staff is really nice, and food and drinks were not bad.Genuine Expedia guest review
"Smallish, wonderful hotel with AWESOME beach."
Just returned yesterday from a 6 day trip to this hotel. Been to Mexico and Caribean a number of times so have lots to compare to. Very nice hotel with pretty darn good food for once. We are a family of four. Two kids 18 and 21 and parents. We chose all inclusive and were very pleased with the variety and quality of food. Would not think that the food […] was very kid friendly though to those under about 14. They do have decent hot dogs and hamburgers and fries at the snack shack though. Al a carte restaurant is included in the all inclusive but you need a dinner reservation. Ambiance is really great and the place is clean with a very pleasant wait staff. All the bar drinks at each of the three bars were great. Plenty of alcohol and a good variety. I even had chocolate martinis that were top notch. We had two rooms, one with two double beds and one with a king. Both had good beds and good pillows. Air conditioning was a bit weird as it was always a damp cool but we were fine. The main floor where we were at was always loud so hopefully you can sleep through noise. Spring breakers were definitely partying. The best thing though was the beach and that is what I come for. HUGE white sandy beach that stretched forever. SUPER clear touquoise water that had nice waves to play in. Comfortable beach chairs and plenty of palm trees to get under for shade if you wanted it. Not a lot of activities to do, but I wasn't there for that. I was there to relax and it was super relaxing. Read moreGenuine Expedia guest review
Probably my only complaint would be the walls were a little too thin. We could here people walking by the rooms all night. Other than that is was a great place.Genuine Expedia guest review
"Nice Hotel close to the beach"
The Flamingo is a nice hotel, clean, close to the beach. Is basic a little bit old fashion, but for the price you have a good location, and a nice beach. I didn’t try the food, I’m vegetarian so I rather go out for lunch or dinner. Overall was a nice experience and the staff was always willing to help for advice or information.Genuine Expedia guest review
"Great Food, Customer Service and Beach Access"
Pros of the Hotel: 1) Really delicious food (incl. natural fruit juices); 2) Excellent Customer Service (the staff was excellent!); 3) Great beach access; 4) The room was very clean; Cons of the Hotel: 1) The alcoholic drinks (they were disgusting! every drink had a very bad after taste and it didn't matter which drink you ordered!); 2) The hotel and […] the rooms are "dated" (could use a little paint on the exterior of the hotel and more updated decorations in the rooms to make it appear more modern); 3) The hotel room walls are paper thin (at night we thought people were walking into our room); 4) A Flamingo employee in charge of getting guests to participate in the hotel's Time Share Presentation (very aggressive each time he saw us about participating in a time share presentation on the 6th floor). Read moreGenuine Expedia guest review
"Beach is great!! Hotel is nice and clean."
There is no single reason to complain. Everything was nice.Genuine Expedia guest review
"You Get What You Pay For!!"
As far as the room, it was nice and had a wonderful ocean view. Water in both of the pools was quite cold, not pleasant at all. Food was good but no variety whatsoever. Their sausage was like cut up hotdogs, no bacon at all. Did have ham several times during the week we were there. Made to order omelettes were great. Besides the buffet there was only […] one other onsite dining restaurant. The food there was very good but not a very big selection on the menu. No english muffins, croissants or bagels at all. No salsa, could get pico di gallo but had to ask for it as it wasn't anywhere to be seen. Couldn't get coffee before 7AM. Desserts were only a little bigger than the size of a postage stamp. No cookies, cup cakes or ice cream. Not sure what families with kids would feed their kids. The drinks were not consistant, might get a good one and the next one would be terrible. Food by the pool was the same every day, hamburgers (not sure what they were made of) and hot dogs that were awful. All the food might have been okay if you were only there for a few days but we were there for a week. Resort is located right across the street from an Outback Steakhouse, Margarittaville and Bubba Gumps so that was nice. As far as being located across the street from the Flamingo Mall, nice and convenient. Be prepared though to be hounded by employees at every store begging you to come in and look at their wares. They don't like to take "NO" for an answer. Read moreGenuine Expedia guest review
"Great beach for a decent price"
This is one of the older hotels in Cancun but has one of the best beaches. Staff friendly, clean rooms, and overall nice hotel for all. We had booked a suite and we were put up in a standard ocean view room upon arrival on the 4 th floor. They put us into our suite the following day which was on the 1st floor right on the beach. Beautiful room with […] a mini bar all included with all inclusive. Buffet food plain but Albertos restaurant by the beach very good. Read moreGenuine Expedia guest review
"Good hotel but it had its bad moments."
Good hotel except that the bathroom smelt like pee. Do not attempt anything down the toilet except toilet paper. The staff were nice and friendly and most of then spoke English. We stayed on the six floor which is their VIP floor. They had two pools. One of which had a pool bar. The drinks weren't that great so we had to go to margaritaville and outback. […] The food in the buffet was not to my liking. The food in the restaurant on the beach is great. Read moreGenuine Expedia guest review
"Hotel close to beach and snack bar near hotel."
Food was good and service was good.Internet was available but was not working during our stay.The hotel staff was very helpful and courteous.However when we arrived we were offered a vacation plan.We went to the presentation for 2 hours.Very expensive and do not recommend going.We were offered a different plan at Cancun airport and lost 40 dollars because […] the Flamingo hotel kept our original receipt. Read moreGenuine Expedia guest review
"OK hotel, nice location"
Did not do the all inclusive, however, ate at the restaurants and the food was very good off the menu. Location was good, staff good, bed very good, room a little dated and needed some improvements, (shower and faucet) overall ok for the priceGenuine Expedia guest review
"Nice beach and lounge chairs."
The beach area was nice, but not enough chairs. The pools were small and not that great. We signed up for the all inclusive, the buffet food was not good, had to eat out every night. Breakfast and lunch was workable.Genuine Expedia guest review
"Nice Hotel close to beach and shoping."
The staff was great, all the bell hops, Bartenders, waiters, cleaning staff thanks for a great time. To the omlet lady great job. to the front staff thanks for being so helpfull.To all staff Thanks.Genuine Expedia guest review
It's a very nice hotel, you can"t beat the location and the beach area. The only bad experience: We were given the keys to a room that was already occupied but the problem was corrected immediately. I give the hotel a 4.5 rating.Genuine Hotels.com guest review
I go to the Flamingo hotel every year, sometimes twice a year, and wouldn't change it for anything, love the service, the food, etc and it has a beautiful beach.Genuine Expedia guest review
"Hotel is nice, BUT! (See below)."
Here is the problem. The hotel is OK to very good. The wait/cleaning staff is even EXCELLENT! However, the front desk staff is HORRIBLE! The worst I have ever I countered and I travel a lot. A simple room change was refused, a couple in front of us were in tears, over booked, bussed to another sub. hotel. Very rude to all of use checking And Out! Never […] stay there again!!! Jim, From Chicago Read moreGenuine Expedia guest review
you must get an ocean view room your experience will go from not so ok to great !Genuine Expedia guest review
The Flamingo is the most clean and has the most curteous staff you can find. It is in a great location in Cancun, with access to shopping malls and markets. This is my 5th time to the Flamingo and I would recommend it to any of my friends. We even brought our friends with that have never stayed there and they enjoyed themselves very much.Genuine Expedia guest review
"Close to the beach"
Close to a very swimable beach, but resort only had 1 outdoor bar, 1 restaurant and 1 buffet. All of which had very limited options. Front desk staff was not courteous, but you get what you pay for!Genuine Expedia guest review
Comfortable small hotel. Like the place Nice locationGenuine Expedia guest review
"Can you live without WiFi ?"
Everything was great and all except to lack of decent WiFi signal which was very very inconvenient. They have few courtesy computers but they were always disabled and when they did work, the signal was painfully slow. Everything else was great I would return tomorrow if I could.Genuine Hotels.com guest review
"Right on beach"
Nice place great staff good down to earth people. Food a little bland for my taste but good overall. Drinks a little watery but that was probably a good thing. Will be back next year!Genuine Expedia guest review
"The beach awesome and the view beautiful."
Our 5th year to this resort. The hotel staff beyond the front desk are super. Very friendly and accommodating. We love the smaller intimate size of the resort. We relaxed daily by the pool or on the beach. The water is so beautiful and the sunrises over it. The food is good and the breakfast is awesome Gelma the omelette queen is awesome. When our flight […] home was cancelled due to weather Jonathan the activity director helped us find a nice safe hotel for the night. If it weren't for him we would have been stranded. The front desk staff were of no help. Read moreGenuine Expedia guest review
"Excellent location, beautiful beach, friendly staf"
Older hotel, needs an update on bathrooms and furniture. Was clean and staff was great. Walking distance to alot of shopping resturants and clubs.Genuine Expedia guest review
"You get what you pay for."
Hotel is a little dated but staff was very nice. Close to the beach. Okay kids club. Food was average but good. Drinks were not the greatest (alcoholic drinks), but their fruit drinks were good. The rooms were cleaned nicely everyday. Our beds were very hard and uncomfortable to sleep on. Overall nice hotel did it's job for the week.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )