"Almost in the center of the hotel zone"
Location is very good, almost in the center of the hotel zone,additionally touching the white sands of the beach.Too many shops and places etc. are nearby.Less than 1 mile to Cancun night life.About 2 miles to US Cancun Embassy. Good facilities within the resort complex. Services etc. satisfactory.Remember this is 3 stars resort, with low budget.Want […] good services etc. please go to 5 stars resort.Expect what you pay for.Use common sense.Lastly,but very important, don't get overwhelmed and trapped in their timeshare type programe, just attend the presentation, eat free breakfast,receive free gifts and tell them I am not interested.Smokers will face some difficulties. Read moreGenuine Expedia guest review
"Nice for a budget"
I love the flamingo , second stay here!!!!The hotel is not terribly fancy but it is great for the budget, the food offered for all inclusive at the restaurants is good, the place is very authentic to mexican culture , i have always gone during the offseason , so it's not too crowded which I love, the deluxe junior suite is very niceGenuine Expedia guest review
"Cheap "motel" experience!!"
We came here to celebrate our second anniversary and it was totally disappointing. The room smelled like mildew. There were spots all over the bathroom mirrors. The hotel has a big charge for beach towels if you forget to return them. SERIOUSLY?! Nobody wants to worry about a $30USD per towel charge when on vacation. One of the employees offered a free […] breakfast to us when we were walking up to the restaurant, this ended up turning into a timeshare-like scam! Took up about 2 hours of our time. The beachside resturant had bugs on the table crawling up to the plates. It was so disgusting. The entire time I wanted to cry, I can't believe Expedia would do business with a hotel like this. Total waste of money. We ended up paying for a day pass at a MUCH better resort that was clean and polite to their guests. Read moreGenuine Expedia guest review
"Beautiful ocean location in the hotel district"
The staff at the Flamingo Cancun Resort was friendly and professional. My room was clean and comfortable, and I was upgraded to a room directly overlooking the ocean. The property has two pools, several restaurants, and is just steps away from the ocean. If you are traveling on a budget, I can't think of a better value for the money. At check-in, the […] concierge desk will give you coupons for discounts at local eateries. There is a pharmacy, mall stores, and restaurants right across the street. I travelled alone and was a bit nervous due to other reviews I had read about this hotel, but I worried for nothing. My stay was pleasant from start to finish, and I definitely would return again. Read moreGenuine Hotels.com guest review
Response by Flamingo Cancun Resort Wwoww!!! Dear Christine C. Amazing review!! Hope you spread this to all your friends and family For sure we wait for your return to home at "Flamingo Cancun" Best regards
"Great beach area"
The hotel is old and moist. Floor and walls felt wet constantly. The staff did not go out of their way to make you feel comfortable. Mostly natives were staying there. Breakfast horrible as well as the dinner. We eventually stayed at the beach palace resort.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear guest: It is a shame that you did not enjoyed your stay as other guest do. Hope to change your mind and wait for you again. We´ll do our best
"Kid friendly hotel"
If your honeymooning I wouldn't recommend it, great staff very clean hotel, great food, awesome bars but they close the pool to early and tons of kidsGenuine Expedia guest review
"Nice hotel close to the beach"
Hotel overall is nice, but the stuff is very friendly helpful and smiling faces (especially Elie)Genuine Expedia guest review
Response by Flamingo Cancun Resort Estimated Salah: We appreciate very much your review. Why not 5 stars?? :-( Hope you spread the word to all your friends and family and return home to Flamingo Cancun. Look forward to hear from you Best regards
The hotel is in a beautiful location and the ocean's view is amazing; but unfortunately what matters for us is the service. Service at this hotel is not good at all. The do not make you feel comfortable as in other places. They do not care about you and your family. The rooms are OK, but that's it; nothing to do with what you see on internet. The food […] was OK, nothing great. The worst part was the check out. Our flight was at 5pm. And, we expected as in other hotels, we could do the check out, but stayed at the pool or surrounding areas. WHAT a surprise when they said NOO. the cut off the bracelet. Read moreGenuine Hotels.com guest review
Response by Flamingo Cancun Resort Dear Laura: It is a shame this an incident change your point of view of Flamingo Cancun Resort. Hopefully you can give us a chance to change your point of view. Look forward to hear back from you
"Great location, but outdated hotel."
Just checking in was not very nice; one of the rooms I had booked a month in advance, 'was not available', so I had to be put in a different one and moved to another one the next day. then, the view on the second room, was a busy street and a bank, instead of the great views advertised in the website. The most disappointing thing about the hotel was […] the food. If you expect the great Mexican food to be served here, forget it! We had to go out and eat at places some of the staff recommended to try real Mexican dishes. There is WiFi in the rooms, ONLY if you pay for it. Well, you have to pay for one code for each day you want the service. I paid for seven days, and could not use it two of those days, because they gave me the wrong codes. Read moreGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear guest: What I shame a few details make your stay not what you expected for. One of our main goals is that all of our guest enjoy Flamingo Cancun Resort. Look forward to hear back from you. Best regards
"Nice hotel, close to beach good food"
Had a great time, staff very nice Would return, we were celebrating our 25th anniversary the only thing we never got our champagne bottle like we were told we were there 6 days and asked almost every day but never got it other than that my husband and I had a great timeGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear Olga: Thank you so much for your review. Congratulations¡¡ It is really a shame that this incident change your point of view of Flamingo Cancun Resort. Hope you can give us another chance to change your point of view. Best regards
"Average hotel experience, nothing to exciting."
Hotel was pretty average, with a few errors. For one, the internet was not free, but instead very costly. Secondly, there was minimum security in the hotel room. And lastly, after ten pm, there was no areas open in the hotel, so not recommended for night-owls. Otherwise, the food was okay, nothing too exciting. Same as the other activities provided […] by the hotel. Overall, a somewhat bland experience, with our personal rating of (at the most) three star hotel. Read moreGenuine Expedia guest review
Is my second time in this hotel and I like it. Is another experience, my family likes everything from cancun.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear Rogelio: Thank you so much for your review. Hope you visit us very soon. Flamingo Cancun Resort is family friendly Best regards
very disapointed, personel was very rude and misinformed about ameneties. called before book in the hotel and they told me that wifi was complementary then when i got there they informed me that i need to pay for the wifi and it just for one device. never stay there again. personel very rude, they had just one server at the bar next to the pool.Genuine Hotels.com guest review
Response by Flamingo Cancun Resort Dear Adda: All Flamingo Cancun Resort, are very disappointed with your review. Hope you give us the chance to change your taste of our resort, we will take care of you Best regards
"Very small hotel"
Not much to do but swim in the pool, they need more activities or shows.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear Ivette: We really appreciate very much your review. We will take into consideration your comments with different activites Hope you can give us the chance to have you back here soon at Flamingo Cancun Resort
This was our second stay here and we enjoyed it both timesGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear sammariemarsh We really appreciate very much your preference for Flamingo Cancun Resort. You and other guest repetetive guest are convinced of our services and improvements we are doing at your home. Expecting to have you back any time.
"different from 2013"
No more bottle water in the rooms.had to pay extra for oceanview when we got there.could not drink out of our mugs.but the service from the bartenders, george, isamel and eric was impeccable the best anywhere I have been.thanks guys.food was very good tooGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear Joe: We regret that we not fulfill your expectations from last time. One of our main goals is to have you and other guest happy. Hope you can give us another chance to change your point of view of our resort. Best regards and hope to have you back soon.
We reserved 8 rooms for our group months in advance. When we arrived we were told that our rooms had been given to others and we were being sent down the road to another hotel. The rooms there were not ready well after check in time. Some of the rooms were sub-standard but overall the replacement hotel was better than the original. Evidently "reservation" […] has a different meaning for this hotel. One couple was staying 5 days and had to stay at one hotel for 2 nights and them move back to the original. Read moreGenuine Expedia guest review
Good hotel good food excellent cervice todo es may bienGenuine Expedia guest review
Response by Flamingo Cancun Resort Estimado Manuel: We really thank you for your visit at Flamingo Cancun Resort Your review make us so proud of our services Hope you can visit us soon.
The staff was very helpful and friendly. The hotel was clean and the common areas were always being cleaned. They could do a better job in adding variety to the menu. One of the two restaurants served Mexican food every meal.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear Guest: We really thank you for your review. In Flamingo Cancun Resort is very important to listen to you. Our style is International Mexican Flavor. Best regards
"The beach was good the hotel wasn't"
Well first most hotel have coffee in the room this place nothing . I mean nothingGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear Rockey: Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations. However we have rooms such as Junior Suite that has it´s own coffe machine. I see that a couple of things made the difference in your stay and perhaps you've missed what the resort has to offer. Hope you can give us the chance to change your point of view of our hotel.
The view from the Jr. Suites has been ruined by a grove of palm trees. These were our favorite rooms on our last five visits, but now you can barely see the beach from the patio. We were extremely disappointed that we didn't have the view of the beach that we paid extra for.Genuine Expedia guest review
"Excellent ocean/beach view."
The food wasn't all that great and staff speaks very little English, But they did try to assist as best they could.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear Sheila Thank you very much for submitting your review and we regret not fulfilling your expectations as that is not what we aim for. We can make it better next time so you can feel as good as other guests do. Best regards
I did not like receiving a note from one of the employees saying that I need it to pay 240 dollars because he offer me a deal package in order for me to spend 90 minutes for a presentation. I was clearly with him about and he said I did not have to buy in order for me to get the activities, he just stop me from going to another hotel then he got mad, […] that's the only mal sabor de boca q me quedo about this hotel. Other than that small issue everuthyng was good. Read moreGenuine Expedia guest review
"Cancun Stay Honeymoon"
WE stayed here for 2 nights during our Honeymoon stay. It was an amazing place to stay. We had a blast and the hotel was very nice and the staff was very accommodating. We needed anything they were right there to help. The pool was very amazing and our suite we stayed in was on the first floor and had an ocean view with a lounge chair on the deck for […] us to sit in and enjoy the sounds of the beach. It was very romantic and I will definitely go back if we ever visit Cancun again. Read moreGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear Michelle, What a wonderful review! We appreciate your comments and can not wait to have you back! Flamingo Cancun Resort your home. Best regards
"NICE HOTEL, UNPLEASANT EMPLOYEES"
Nice hotel, excellent food and very clean room but some employees were very rude. We asked questions and nobody knew anything. The date we were leaving employee Monica called me to give me the wellcome gift and the wine that was supposed to be given on the first day of our arrival. The check out date they had no clue what to do. We asked what was going […] on and the two girls at the front desk just ignored us. We waited out there 30 minutes before they checked us out. Read moreGenuine Expedia guest review
"Used to be a great experience"
My and the wife stayed at the Flamingo four years ago and it was magical. No magic this time. The staff were rude, the waiters only provided service to larger parties. We waited 12 minutes one night and finally got our drinks ourselves. If it weren't for the two waiters Mathias and Ricardo, who were awesome, I would have rated total zeros. The toilet […] wouldn't flush in the room and we called it in, but nada. I fixed it. The food is subpar at the buffet. However the food at the Albatross downstairs was great. At checkout they tried to charge us for a room change. After arguing the charge, it was a different person listed in the invite. I wouldn't recommend this place to anyone until the staff has been trained or replaced. Sad that this once good hotel should now be avoided. Read moreGenuine Expedia guest review
The beach is beautiful, the hotel does not provide free internet, there is not service in the beach if you are thinking drink and relax in the beach you have to go to the bar which is open since 12 amGenuine Expedia guest review
Response by Flamingo Cancun Resort Dear Guest We are sorry we did not meet your expectations, as that is always our goal with every single guest that comes to our resort, The bar is close enough, and internet is included only in 6th floor. I would love to change your mind about our property. If you give us another chance Best regards
The staff was great and treated us awesome. Hotel was a little dated and was being updated. We would stay again.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear K: Thank you so much for your review. We are doing incredible news in our resort. Flamingo Cancun Resort is the place and our slogan we get to know you¡ Hope you can give us the chance to visit us very soon. Best regards
"Great Ocean View"
The ocean view was absolutely beautiful. Room was nice, my only complaint is that I wish they had a mini fridge in the rooms for non-all-inclusive customers. Just so there was a place to keep drinks bought cool. Read previous ratings, made sure to stay away from the food.Genuine Expedia guest review
"Terrible Service and Unorganized management"
we were promised rooms on the 6th floor beach front that were not given to us. One man kept telling us about the promotions that we didn't want and he was upset after we were not interested. We checked in at 12 and got our rooms until almost 5pm. They didn't have rooms available and when we got ours it smelled like cigarette residue. Everything was […] unorganized people everywhere waiting, rude staff, and the rooms were falling apart broken door locks. Read moreGenuine Expedia guest review
"Close to everithing"
we just stay 2 days we rent 3 rooms all inclusive is nice all food is good and drinks as well, ovellar hotel it under good conditions, we just saw an issue on the shower because about 4 ft tall nice pools nice beach, personal give the best to feel make you happy.Genuine Expedia guest review
Response by Flamingo Cancun Resort Dear Victor: It´s a pleasure to hear from you and your excellent review. One of our main goals is to have all guest happy doing our best Hope you visit us again soon Best regards
I was really upset that I had to wear a wrist band the entire time. The food was awful. I also had to pay for Internet service for each day. Then I was really upset that I had to pay additional amount to have a late check out.Genuine Expedia guest review
"Best staff and cheap all-inclusive"
Cheap all inclusive package, small, and it was awesome. It may not be glitzy as the bigger resorts, but it was cozy and private. Even though there were only one restaurant, which you have to reserve before eating (I did it almost every morning of) and only one buffet, it was unlimited. The staff knew my wife and I by the second day and was very pol […] ite. Read moreGenuine Expedia guest review
Hotel was decent. A lot of construction going on. Bed was too hard.Genuine Hotels.com guest review
nice hotel recommended, close to shopping, nice beach, good food, I will stay again in my next vacationGenuine Hotels.com guest review
ants in room and ice was super far and always out. food was ok and pool is not oceanviewGenuine Expedia guest review
"Nice quiet hotel"
Could have done without the hard sell for the timeshare that they subjected us to immediately upon arrival. Actually had to get nasty in order for them to leave us alone. After that the hotel was great. They upgraded us to an ocean view room which had a great view and was very clean and comfortable. The bartenders at the pool bar excellent but the snack […] bar sucked. They didn't have the advertised chicken wings or pizza, only hamburgers hotdogs and french fries. Like all the food in the buffet most of the stuff was cold. After complaining they did go in and get some hot french fries. As I said the buffet food was always cold and the choices less than desirable. I've been in many better all inclusives in Cancun food wise. On the plus side they didn't have that pounding club music all the time at the pool and they didn't have to be annoying master of ceremonies trying to get everyone involved in stuff. A good hotel for relaxing or for older people. Read moreGenuine Expedia guest review
"Nice hotel for familys"
Two days was a good time to expend with my family, I will recommend in the future this hotelGenuine Expedia guest review
We had a wonderful time and the staff was very friendly and accommodating.Genuine Expedia guest review
"Nice hotel for locals"
Pool is tiny wth tons of Mexicans wth their kids ... Must get a special rate to fill hotel internet is horrible alsoGenuine Expedia guest review
You get what you pay for... Great for being cheap. Food decent drinks water down but unlimitedGenuine Expedia guest review
Close to shopping, the clubs in the party zone, easy transportation, and the best beach. It has a wonderful beach and restaurant close to beach. Wonderful place for relaxing and perfect for families. Everyone is friendly and you don't have to follow a dress code. Renovation in last year. Cheapest all inclusive fee in the hotel zone. New photo stand […] to send pictures to your friends. Read moreGenuine Hotels.com guest review
"Don't pay for the all inclusive"
Hotel good for a cheap place to stay, not worth it to pay for the all inclusive, the street food was cheaper and betterGenuine Hotels.com guest review
"Good location same beach as the 4 Star Hotels"
Look, if your willing to do without the splendor of a 4 star hotel then this hotel offers the same beach as the pricier hotels. I ate breakfast and dinner at restaurant called Tacun which is walking distance from the hotel. They have a Mariachi band at night which is nice. I would consider this hotel in the future but will book my next trip to Cancun […] far enough in advance that I can stay at my preferred hotel, the JW Marriott. The JW is just a worl apart from the experience you get at Flamingo. But as I said, your on the same beach at the Flamingo and the hotel is very close to the night clubs. Read moreGenuine Expedia guest review
"cute boutique hotel"
the overall experience of the hotel was positive, except for one of the two restaurants on the premises. Albatras only seats by reservation only EVEN if you are a hotel guest. i found this to be very disturbing being that my friend and I were out the whole day on a tour and wanted eat some decent food when we got back that night. instead of accompdating […] us we had to go outside of the hotel to eat. we paid for the all inclusive package and were not able to use it that day. the other restaurant serves buffet style with less than decent food. Read moreGenuine Expedia guest review
"centrally located and comfortable"
The overall experience was good. The room was great, we had a street view but on 5th floor so not bad. Room was very basic. No fridge, no microwave etc. but we were never there... bed was stiff but tolerable, pillows were a different story... like sleeping on a rock... layout was good although swim up bar was very limited seating. lots of kids in the […] pool so family friendly but not so for couples... Food was great! Breakfast although had its challenges with service (waiting for coffee) seating.. especially on weekends was exceptional. The chef making the omelets was great and food delicious for most part. Dinner we ate dinner in the Albatros every night. The "captain" Arturo was very accommodating and kept his staff busy. Our waiters Martin and Carlos were amazing and there with no problems when needed. I believe the runners name was Ferdinand. definitely worth the reservations you had to make in morning. bartenders, Jorge, Eric and Ismael were great and entertaining. The choice of wine and Liquor was definitely bottom shelf. Read moreGenuine Expedia guest review
"Our 25th anniversary"
Great hotel for the price, close of everything, clubs, shops,bars and a great beach acces The personal was friendly. We are an outdoors couple so we don't stay in the hotel during the day but when we comeback very late at night, we like to have a clean, comfortable and safe place to sleep and relax. Flamingo hotel was all this for usGenuine Expedia guest review
"our 25th aniversary"
flamingo is a great hotel in the midle of everything-bars,restaurants, clubs, etc. we are outdoors couple so we dont stay in the hotel all day, its nice to have a clean place to go back at night to take a shawer and eather go to sleep or just keep going to enjoy the wonderfull night life of cancunGenuine Expedia guest review
"Location is the only good thing about it"
This was my 10 yr anniversary and second time coming to Cancun. The first time we stayed at the Grand Oasis, I wished we had booked there again!! This has taught me a valuable lesson!! Believe the reviews that I read. I'm not by any means a fancy person so when I say that it wasn't worth it, believe me!! I will not recommend this place to anyone unless […] you want cheap service. The all inclusive was so not worth it. The balcony was barely big enough for the small chairs, you would have to sit sideways to fit. The location is the only thing that was worth the money. The dining staff was so rude!! The breakfast was the only thing good to eat. The alcohol was watered down the snack bar at the pool was a waste!! Please do not book this place. Read moreGenuine Expedia guest review
"Fantastic room, ocean view and delicious food!"
it was really nice to be there, staff absolutely kind, i asked for changing my "expedia room" for an ocean view which was fantastic. Nice beach, close to Cancun centre, we loved this place.Genuine Expedia guest review
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