"Okay hotel/ nice location"
I liked the location of hotel, the buffet can be majorly improved. Everyone really nice except the "concierge" who try to get you to "check out they're VIP area"Genuine Expedia guest review
this hotel is an excellant choice for someone that wants pure relaxation very clean and employees are extremely friendly and effecientGenuine Expedia guest review
"Adorable Little Hotel"
I was hesitant about going to the Flamingo but I really enjoyed my time here with my friend. We did the all inclusive and had a suite which was beach level with a patio and a sitting area and a huge bed. Everything was pretty clean and the beach was gorgeous. The staff was very friendly and the food was good!! I know people didn't love the food in past […] reviews, but I enjoyed it. There was a good variety and always fresh. I always found something I liked and there was also the option of eating at the restaurant at the hotel (as opposed to the buffet). There was a nacho bar during the day, and someone cooking burgers and hot dogs by the pool for everyone if you didn't want to go inside or if you wanted a snack. It was a small place, but perfect as it was on the beach, and had two pools; one was quiet and one had more kids. And the beach was as you walked out the door. It was the best vacation I have had yet. It was exactly what I wanted and I was very happy with the price of this place along with the food, service, and room. Read moreGenuine Expedia guest review
We really enjoyed our all-inclusive stay at the flamingo. The bar and restaurant staff were excellent! Especially Jorge and Adrian!! The price is right at this hotel and the location is great! The breakfast buffet was great and so was dining at the restaurant by the sea!Genuine Hotels.com guest review
"HOTEL SUCKS, FOOD SUCKS, STAY AWAY."
DON'T BOOK HERE! The food is horrible, we ended up spending so much money at the restaurants across the street. Rooms are outdated and not well maintained. One night, our bathroom ceiling was gushing out water, had to move rooms. The pool area is cramped, the only good thing about the hotel is the beach. I wish we would've booked at a better place, […] it would've been a much better vacation. "Honeymoon Special" never arrived! TONS OF PEOPLE trying to sell you timeshares, it's ANNOYING! The staff was nice, though, it's not their fault management doesn't know what they're doing. I would never recommend anyone to stay here. Ever. In a million years. Read moreGenuine Expedia guest review
"Great Hotel and perfect location"
We had a pleasant time, the hotel and the staff was great. I would recommend them to hire a good chef for the outside restaurant. We eat once and that was it. Plus don't cut yourself the response is terribleGenuine Expedia guest review
Very nice hotel and very comfortable. I would go back again.Genuine Expedia guest review
It's not what shown in the picture. I was shocked when I walked into the room. It's more like a Motel. Unpleasant smell in the room. Old structure, Cracked head board, Dirty walls, Very old Comforter, water tap from 70s, Wet floor for some reason.? They didn't have room available for us till 3:30pm and we missed our activity.Refused to take credit card […] for bottle water. Definitely not staying again or recommending to any of our family or friends. Read moreGenuine Expedia guest review
"a new weightloss plan"
the rooms were clean getting face cloths was a daily pain,the food at the hotels buffet and restaraunts was very disappointing. trying to be positive about experience Three days great , then we all got terribly sick for the remaining two days/ had to call doctor.Had a snorkeling adventure reserved on 4th day, no attend but the hotel affiliate for trip […] refunded our costs for trips. We did not knowingly drink the water dont know what caused sickness. Read moreGenuine Expedia guest review
"Don't do it."
You get what you pay for. Don't do it, for a few more dollars you would enjoy Mexico and your Hotel.Genuine Expedia guest review
"Wonderful stay in paridise"
Had a great vacation , close to mall, beach and bars.Genuine Expedia guest review
"Favorite Place I Stayed During my Vacation"
I booked this hotel because it was very inexpensive and I needed a place to stay until my big, fancy resort reservation started. Well, I wish I had stayed at the Flamingo instead of going on to the next resort! Flamingo is small, but clean, quiet, and easy to get around. My Jr.Suite was beautiful; the TV and refrigerator both worked, and a simple phone […] call got extra bottled water to me in mere minutes. The food in the on-site restaurants is extremely tasty unlike the bland half cold buffet fare at the bigger resort I went to next. The staff is GREAT at the Flamingo. They were all so friendly and helpful. The pool is nice and the swim-up pool bar and pool snack bar are conveniently located. The view from my room overlooked the beach, and was beautiful. There was almost no walk to the beach, you were just there! The A/C wasn't the greatest and the bed was hard as a rock, but the rest of my experience there more than made up for that. I would go back there in a heartbeat! Read moreGenuine Expedia guest review
"Only if it's all about price."
The air conditioning was very weak, and I had to complain about noise from construction upstairs. Food is aweful. Pool area and beach are nice. Next time I'll pay more for a better hotel.Genuine Expedia guest review
"Great value and excellent customer service."
Beautiful beach, perfect hotel for a family, best bang for the buck.Genuine Hotels.com guest review
When we got there they put us in a room that had no air condition and working toilet we endured the heat as long as we could and was about to check out of the hotel they out of the blue found us another room when we was told they where booked. Some of the staff was very friendly and nice but the night manger was very unfriendly and was not helpful at […] all. They had know shuttle to the hotel which cost $32.00 just to get to the hotel and we had prepaid for taxi service and it never showed up so it's not worth doing it just wait till you get there and use the service they have . I would stay there again since I know the in's and out's of how that hotel works. Read moreGenuine Hotels.com guest review
"Great location on beach"
The rooms are fine but the all inclusive part and the amenities are 2 star. The pool is very small, and the bar area is so tiny you have to line up to get a drink. The other pool overlooking the beach is zoned as a quiet zone, doesnt even have a bar, and had families there when we walked over there. If your on the beach, you have to constantly walk […] all the way back to the interior pool to get another drink. The buffet is so small there is only 5 hot dishes, 2 only for meat, 3 if your lucky. Just barely enough to get by. The restaurant on the lower level is much better for dinner. The fish is the best, the other dishes are like frozen dinners LOL. Great staff at the restaurant. Prices are high if you leave your hotel but for 86 bucks i think 2 people could eat better food for that and get drinks that are not watered down. Just buy your own bottle across the street and mix a big drink before you hit the beach, skip the all inclusive. Read moreGenuine Expedia guest review
The hotel was overall a nice one. We had a leak from the toilet but upon our call the maintenance man came and fixed it within 10 minutes. We wanted to use the wifi but if you pay all inclusive these days I feel it should be included. We then opted out of the all inclusive stay. There is a nice eatery down the street called Tacun. The food was great […] and it had free wifi. The beach at the hotel was never crowded and felt private. All in all I would recommend this hotel. Read moreGenuine Hotels.com guest review
"Nice beach front Hotel"
The staff is the best asset of the hotel beside being right at the beach. I knew that the hotel wasn't a 5 star, however charging for wifi in the day and age is outrageous. Everything was satisfactory except the fact that there was no Wifi at all not even in the lobby and the food was at best edible. I am from NY and I tried to call home from the hotel […] room with accredit card, they wanted $40 for the first minute and $5 for each additional minutes. this could be a very nice hotel with some changes. Read moreGenuine Expedia guest review
"Falling apart only good thing is beach"
Not that great. Service was not great and tv didnt really work. Many rooms have problems with their bathrooms n showers.Genuine Expedia guest review
"Cost x benefit very good!"
if you want a standard hotel with some good facilities and explore all that you can do in Cancun area, that's a good place. I ddn't have food there so not able to evaluate. pools were good, Beach also very nice and clean with very good structure. missing kids club, or I didn't see it.Genuine Expedia guest review
"ok for a short stay"
We went all inclusive which wasn't bad but the alcohol choices were limited(No Bourbon). And the buffet really didn't offer alot. They upgraded us to an oceanview room, which the view was beautiful but there was no hot water, no frig, and no coffee maker. The beach was gorgous but unless you were a priveledge customer you had to keep getting up and […] getting your own drinks. 2 or 3 days it was ok but any more than that I think I would go to a better place. Read moreGenuine Expedia guest review
"comfortable room but old sheets and towels"
The room is pretty big and comfortable. However, the towels and sheets are very worn out. They look like they should have been thrown out a long time ago.Genuine Expedia guest review
"Ok for the price"
The front desk workers are very rude, they act like they are doing us a favor. The bellboy we got was the one that explained where we could go eat.. The hours of the buffet And everything else. I would expect the front desk people to explain that to us. They were so rude that I didn't ask them anything, all I wanted to do was to get to my room. We had […] the VIP room which included wireless or at least it was suppose to include it. We stayed there for 6 days and not once did I get their wifi. Every time I called reception they said their technicians were working on the problem. I had to go to a computer room in order to access the Internet. Their buffet food was ok, the restaurant downstairs was good but overall is buffet food quality. For the amount u paid the overall experience was good. Also, if you don't want to have kids around on your vacation.. This is not the place for you. Read moreGenuine Expedia guest review
"Poor Hotel Staff"
I would not recommend this hotel. The Hotel Staff was incredibly rude. They have no customer service. They were not interested in assisting patrons, providing recommendations for places to eat, things to do, etc. The gym is all broken equipment with no power for the cardio machines, or air conditioning. The Hotel is very nice and clean with multiple […] pools and centrally located within walking distance to the mall, stores, and beach, but the hotel staff really ruin the experience. Read moreGenuine Expedia guest review
"Terrible customer service, not very clean."
We arrived and our door would not lock. they did not fix it until the next day. When they did it took 2 hours and then we were locked out of our room. When I asked about getting it fixed they insisted I didn't know how to use my key until I went back and forth to the room three times. All I wanted was my water and they told me I couldn't get any for […] free, I couldn't buy it in the store and I was locked out of my room where all my money was at. They don't have many restaurants nearby so eating at chain restaurants was our only choice. Read moreGenuine Expedia guest review
"Good hotel to stay"
Nice hotel,very near to the beach and the private beach is awesome, the rooms are very clean. The pool is suburb..Genuine Expedia guest review
Views were great. Beach and the cabanas were nice. The food not so much. The restaurants served the same things so no variety until dinner where one then was reservations only. The should have like snacks or appetizers until like 9 not 3 and the swim up bar closed at 5 as well :( :(Genuine Expedia guest review
"A Family Hotel"
This visit makes our 21st to the hotel. We like the hotel for its size, the staff for their friendliness and being a very economical destination. The location is handy for shopping, restaurants,nightlife and being right on the beach.Genuine Expedia guest review
"Spring vacation to Cancun, Mexico"
Some the front desk staff need to work on their customer services skills...i.e. friendliness in presenting a smiling, warm, and inviting appearance. My door key stopping working three times during my stay. When I mentioned this issue to the evening and morning front desk staff, their body language made me fill as though I was at fault and that I was […] causing them an inconvenience. I found the housekeeping staff, the bartender, and restaurant staff to be the most friendly and helpful folks. Read moreGenuine Expedia guest review
The hotel was tacky. The sliding doors didn't close, so, it was like sleeping in a wind tunnel. No clock in the room. Toilet had problems flushing. Other than that; it was OKGenuine Hotels.com guest review
Really really need to work on the air situation. Was very sick one day while there and could not get any relief from the hot room. Also feel that for 2 persons, only 2 towels per day was a little rediculus. If you take a shower in the morning- go out and do things all day, you come back and do not have a clean Towel to take another shower.. Other than […] that I feel I got what I paid for - pricing was very low compared to surrounding hotels... Read moreGenuine Hotels.com guest review
The hotel was in a good location. There were shops across the street, a Jimmy Buffett's, a Bubba Gumps and a steak house. The room was ok, but it had a caribbean odor. But when we went to the flea market, there was a Walmart by the bus stop and we got a can of freebreeze. The buffet was nice and there were burgers, hot dogs and nachos by the pool. The […] restaurant required reservations set up in the a.m. The food was always good. The beach and the view were beautiful. We found out later that for another $25, we could have had a view of the sea, which I would have liked. The street side was a little noisy with traffic. The bus was cheap and easy to catch. We enjoyed our trip and the price was right. Read moreGenuine Expedia guest review
My son sneaker which were 150.00 was stolen and the front desk was not helpfulGenuine Hotels.com guest review
"Will never stay here again!, even if it is free!"
Property is very old and extremely bad maintained; all pics shown in Expedia page of this hotel will not correspond with what it is. ALL WILL COST YOU EXTRA!: WiFi, Valet parking has extra cost, late check out has an extra charge rate per hour!; Room was not ready until 5:00 PM; etc. They ran out of pool towels!, all plumbing installations are in miserable […] condition, NO HOT WATER at all; AC is not working. Most electricity outlets are not working. The staff is rude and with very bad attitude. Since room was already paid and no refunds they don't care. The All inclusive is 100% the worst possible quality, All drinks are the cheapest possible unknown labels. Read moreGenuine Expedia guest review
better than we expected, clean the location is good the beach is wonderful breakfast are very good. Dinet that are not the best but at price that you pay is well worth. For 3 star its rate 100000000 . Please upgrade for oceanview room its more that worth money...Genuine Expedia guest review
"Older Resort, Great Location"
It took two hours to check in because of some computer problems and the beds were not comfortable. They did upgrade us to an oceanview because of the delaid check in. The location of the hotel was perfect, bus stop was right out front of the hotel.Genuine Expedia guest review
"Nice hotel across the street from an Outback Steak"
The staff was extremely friendly and helpful. The room was comfortable and the maid service each day was great. The location on the beach was perfect. It was a short bus ride to the party zone with all of the clubs including DadyO, Coco Bongo, and Sweet. The bus service in Cancun is awesome. Buses come by every couple of minutes and to go anywhere in […] the city it is less than a dollar. I would recommend staying at the Flamingo Cancun resort, especially for the price. Note, I did not get the all inclusive, as I did not plan to drink alcohol and I was glad I did not purchase all inclusive as the food was just adequate. I ate several meals across the street at Outback Steakhouse and Margaritaville. Read moreGenuine Hotels.com guest review
"Save yourself the trouble and book elsewhere!"
The hotel isn't that bad of a place if you are looking for a cheap place to stay but when it comes to dinning and eating throughout the day, this has been the absolute worst hotel I have ever experienced when it comes to eating. This was my 5th time to cancun and I have never had any issues at any other resorts and their food. Everything inside the […] buffet was terrible and they only give you about 6 trays to choose from that are all very similar. Everything was made very poorly, I got chicken one time and it was so undercooked that I got up and walked away because the waiter never came back. The Juice they try to serve you is very watered down and that includes the milk as well. The restaurant that you need reservations for only has 14 tables so me and my girlfriend never had the chance to make reservations. They list about 20 different things on the menu for lunch but they only have 1/2 of them available and they are not even made with the ingredients listed along the item. When it comes to going to the beach and the pool, the beach is absolutely gorgeous but lawn chairs are very scarce unless you get up at 9am everyday like we did. The swim up bar was very under staffed and we had to wait about 15 minutes just for drinks. This hotel is very old and one of the oldest hotels in Cancun I wish I would have spent an extra $200 dollars so we wouldn't of had to go out and eat every night due to the poor conditions of the food they served. Save your self a hassle and book elsewhere. Read moreGenuine Expedia guest review
THE 2 BEST THINGS ABOUT THE HOTEL WAS THE STAFF AND THE FOOD,EVERYTHING I ATE WAS VERY TASTY,AND THE STAFF WAS THE BEST I HAVE EVER EXPERIENCED,THEY WERE SO VERY NICE TO EVERYONE.THE SHOPPING MALL IS RIGHT ACROSS THE STREET ALONG WITH MARGARITAVILLE,OUTBACK,BUBBA GUMP'S,I MEAN RIGHT ACROSS THE STREET.THE DRINKS ARE FANTASTIC AND THE BEER IS ICE COLD,I […] HAVE BEEN THERE TWICE,AND FOR THE PRICE,FOOD,STAFF,AND LOCATION,I WILL DEFINETLY STAY THERE AGAIN. I GIVE THE BUILDING ITSELF 3 STARS,EVERYTHING ELSE A 5, Read moreGenuine Expedia guest review
"Great location, good value for the price"
Smaller and older hotel. Staff was friendly and helpful. The pools are small, but the beach in this area is great. Don't expect luxury here, but affordable and comfortable accomadations with a great view.Genuine Expedia guest review
"Great place, easy on pocketbook!"
We have stayed here several times. They have improved the food service. More variety and fruit choices. The time share people are no longer the first people that greet you. That is definitely a positive. With Bubba Gumps and Margaritaville across the street, you can easily go get something different. The Flamingo Mall has improved also. Not a lot of […] hard sell and good prices. We love the beach restaurant and friendly waiters. Read moreGenuine Expedia guest review
"4 th year and still loving it."
This is our 4 th stay at the Flamingo. If you have stayed at 5 star hotels you may be disappointed. But we love it. We love the small quaintness of the hotel, the staff that we have come to know year after year. We love that it is not a party stop. And That the pool area is comfortable and the food options are good. The location is nice.Genuine Expedia guest review
Great for travelers on a budget. Friendly staff, great lunches on a beach deck cafe.Genuine Expedia guest review
Enjoyed everything with my stay...Having been to Cancun 28 times, things were a lot better than most of my trips.Genuine Expedia guest review
This hotel is awesome! The staff and variety of people were very nice!Genuine Expedia guest review
best value in CancunGenuine Hotels.com guest review
Store could have had some fresh fruit and maybe some "real food". As far as room service it was good, but they did not have wash clothes or hand towels available, only bath towels.Genuine Hotels.com guest review
"Not totally pleased"
The lobby was the cleanest, the staff at times were surly......The restuarant was pretty good and the prices were reasonable.........Genuine Expedia guest review
"Did not meet expectations"
No wi-fi (have to pay $15), weren't told about the hotel facilitiesGenuine Expedia guest review
Very disappointed. With just a little extra money I payed, I could get 5 star, great hotel, but was fooled on this one. I purchased all inclusive, but when got there was notified that there was a little trick during check out and ended up with “no food included”. Payed for food out of my pocket. The food was horrible!!! Front desk lady named Irene should […] learn to cool off her rudeness and give correct information. According to her, to add all inclusive is $70 per person/a day(it’s only $25), that the rule is only one room key per room(not true), and “it’s a big gift for us to stay in that hotel so we can’t complain about anything”. I can’t imagine how can anybody like this hotel.... maybe they don’t know that big, great hotels with perfect service, rooms, pools, and food are almost same price that this junk. Rooms are clean, but not impressive, hotel is very small. Read moreGenuine Expedia guest review
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