Dirtiest place I have stayed and won't stay again.Genuine Hotels.com guest review
Check in gal friendly and even help us find great Italian restaurant for dinner. Breakfast offered daily had good variety and gal there very courteous and kept everything restocked. Was a very pleasant stayGenuine Expedia guest review
The staff was very friendly and helpful. Our room was very clean and quiet. Our purpose in Missoula was to visit our son who lives in the downtown area. Our only let down was it was 2 miles away. My son told us that the Holiday Inn and the Doubletree were downtown but they were much more expensive. After our stay we did some traveling and came back […] thru Missoula. We booked the Hilton Doubletree for a lot more money. The room was dark and unpleasant. We had a horrible view which probably all rooms did unless you payed extra for a room with a view of the river. (never saw that view or the river from where we were) I would never stay there again. By far, I would chose the Broadway Inn! Read moreGenuine Hotels.com guest review
"Gave away my room"
I reserved a "superior" room, non-smoking room with 2 queens. Then I called 6 hours prior to arriving to ensure the room would be available still since I was arriving late. They told me it would be. I arrived and all that was left was a smoking king for a family of 4. Stay at your own risk.Genuine Expedia guest review
"If you are not particular...."
Spent 5 nights there recently. It was perfect for a couple of fly fisherman like us looking for a cheap place to sleep after a long day. The hotel needs to have new carpet. The cleanliness of the whole place was mediocre so it is not a place I would take my wife. Terrible in room coffee. Mediocre continental breakfast. Good sports bar on site. Good […] parking and access. Very friendly and helpfull staff. Read moreGenuine Hotels.com guest review
"Not a happy guest"
We were not pleased with this hotel. All the carpets whether it was in the hallways, stairs or in the room had stains and were dirty. Our room had cracks and you could tell there was previous water damage on the ceiling. The windows were disgusting dirty. Also, there was a gnat (fruit fly) in our room. Breakfast area also had lots of these gnats too. […] I mentioned this when we checked out. Breakfast items were very limited too. Spa was closed early. Read moreGenuine Hotels.com guest review
"Excellent location near Osprey Field"
The location was terrific. Staff friendly and very helpful. Near walking trail, park and Osprey playing field. Great swimming pool and pretty courtyard. Breakfast was very good. However, the owners won't get by much longer just on location. Needs overhaul, has that old hotel disinfectant smell. Mattresses and pillows long over due for a replacement […] . Read moreGenuine Hotels.com guest review
Shower diverted did not work correctly. Tub pressure was great. When you pulled diverted lever to make shower work, water trickled out. Showering sacked and couldn't get fixed as I arrived near midnite.Genuine Hotels.com guest review
The room was clean and comfortable, spacious enough for our family. The kids enjoyed the pool but it was pretty cool as it was outdoor and not heated. Unfortunately the hot tub was closed.Genuine Expedia guest review
"Pretty good, but nothing spectacular"
The room was basic and clean, but the beds were not very comfortable. There were never towels at the pool even after calling the front desk. It took way too long to check in (10 minutes) because they were having computer "issues" (but not really, it was user error). It worked, but I probably would not stay there again.Genuine Hotels.com guest review
Reasonably priced and nice staff. Accommodations not great. Carpets throughout the hotel need to be replaced. We had to wait till after 6:00 p.m. to get into one of our rooms after 3 hrs. of waiting ( we advanced booked) because they were uncertain of it's "readiness". This was disconcerting since we paid full price for the room and booked it almost […] 2 weeks in advance. They were sympathetic but not helpful - unfortunate and extremely uncomfortable for us. Read moreGenuine Hotels.com guest review
Nice experience overall. Very nice staff including continental breakfast coordinator who did a great job in the "cafeteria".Genuine Expedia guest review
"Hot tub OOO."
It was alright except that the hot tub was not working. I was really looking forward to a good soak, and quite frankly, it was the only reason we booked at this hotel. Very disappointed by this.Genuine Hotels.com guest review
It was a nice hotel. They have a great pool and area next to the pool where you can eat. It's great for families. It's a bit dated and could do with a sprucing up(new carpets). But overall it was clean and comfortable.Genuine Hotels.com guest review
"Staff unwilling to acknowledge a complaint"
Dirty sheets, tv didnt work, hot tub broken. Manager was rude.Genuine Expedia guest review
"Staff were really nice but the room was trashed"
We had a feeling the room was not up to par so we asked to see the room first. Got worse from there to the point it even got staff fighting about the condition. Not what you think hopefully this is a wake-up call on the hotel side to create some quality control issues. 1. Carpets were trashed 2. Bed spreads had stains and smelled terrible 3. Furniture […] stained 4. Hair everywhere in the room 5. Bed mattresses were substandard 6. We did appreciate the staff which agreed this was not good service and gave us a refund. Read moreGenuine Expedia guest review
"I would stay again"
We liked most everything except there was not really any place nearby to get a meal that wasn't fast food.Genuine Hotels.com guest review
I found the Broadway inn Conference Center to be pleasant and simple. The staff was very nice upon checking in, helped direct us to the downtown area and provided suggestions of where to eat. Our room was simple and clean but did have a faint smell of tobacco perhaps, other than that just fine. There was a restaurant/lounge in the hotel but we never […] tried it. We walked downtown which was probably about a mile but was an easy walk, allowed us to get a feel of Missoula since we visited to check out the University. If you are not into walking, downtown is just down the way not far at all. The continental breakfast was average eggs, bacon, sausage, and I believe they had waffles along with fruit and pastries. Read moreGenuine Hotels.com guest review
The room was as billed; nothing special but sufficient for us as we arrived late and met someone elsewhere for brunch. The pool was small and boisterous (we have two small children) but provided some relief and enjoymentGenuine Hotels.com guest review
"Good hotel for the price."
Check in was good, check out staff were disinterested and unfriendly. Rooms were clean, beds weren't that great, but overall for the price it was a decent value.Genuine Expedia guest review
"Needs to be updated!"
Had requested a rollaway online but none available when we arrived. Remote to TV did not work and I was told by the front desk the best they could do was give me new batteries. They didn't work so we manually changed the tv. Hot tub closed at 8:30 but pool till 10:00? Seems stupid! Place is run down. Will not stay here again.Genuine Hotels.com guest review
They need to update their carpeting in the hallways and stairs. Extremely dirty and stained.Genuine Hotels.com guest review
"Very friendly and helpful staff"
Very comfortable and friendly. I would like a family friendly restaurant closer to the location other than sandwiches.Genuine Hotels.com guest review
Wonderful accommodations and friendly staff! Great night's rest!Genuine Expedia guest review
We arrived quite late after a full day of driving. We hadn't eaten dinner and were told we could go downstairs until 10pm. We arrived downstairs around 9:45, but they were already playing loud music and switching the restaurant to a bar. We had 2 small children with us so we didn't really want to stay in there. The waitress promptly came over to us […] and let us know we wouldn't be able to stay in the restaurant but she could take our order and bring it up to our room free of charge. The prices for room and food were great! She made a couple small mistakes with our order, but nothing we really cared about, especially with how tired we were! She promptly brought the food up to our room and it was delicious! Read moreGenuine Hotels.com guest review
"Good hotel close Clark Fork"
Request for maintenance was promptly handled. Room were spacious and had microwave, refrigerator, coffee, iron, hair dryer. Comfy beds. Need an elevator for 2nd floor access. Pool and small gym available. Breakfast was adequate but the same every day. Coffee and tea freely available and WiFi too.Genuine Expedia guest review
Great place to be with family. loved the patio area and pool. staff incredibly helpful and friendly. I would recommend this hotel to anyone, price was right and enjoyed our stay here.Genuine Hotels.com guest review
Clean room, swimming pool and good breakfast..Genuine Hotels.com guest review
"This place is not what it used to be"
We have used this hotel over the years because of its convenient location. This business needs new guidance. Water leaks in the hall ways, key card issues, random pool closures, desk attendant would not give us a hard copy receipt, filthy carpets, just overall poor management. The staff work hard to accommodate but the management needs to invest in […] maintenance. Read moreGenuine Hotels.com guest review
This was a stop on our way to Wyoming. The pool was very nice and we loved the out door tiki bar and the courtyard. Will stay again when we come thru.Genuine Hotels.com guest review
Nothing special. Facility shows its age.Genuine Hotels.com guest review
We enjoyed our stay. It was quiet and the staff was friendly. Breakfast was tasty and had many options. The kids enjoyed the pool.Genuine Expedia guest review
The hotel was full on the night of my stay. I was helped by a staff member as I was having a problem with my key and despite being super busy he was kind and patient. I arrived late so I ordered room service food from the restaurant in the attached casino. The food arrived promptly and was exceptionally good. The coleslaw was seriously the best coleslaw […] I have ever had. Unexpected and so nice after a long day on the road. Read moreGenuine Hotels.com guest review
"Needs a lot of updates, repairs"
The hotel was fine for what we needed -- a place to stay on our way to our destination. However, this place definitely is showing its age. There are lots of stains on the carpet, both in the hallways and in the rooms. The night we were there there were plastic trash cans in the hallway catching water dripping from the first-floor ceiling (even though […] it had NOT rained). Our room was fine -- very basic. The breakfast was not great -- standard continental but the eggs were overly salty and they had run out of waffle batter for the waffle maker. I'm very surprised at all the glowing reviews for this place. I thought it's biggest asset was that there was a Target nearby where we stopped to get a few things before heading back on the road. Read moreGenuine Hotels.com guest review
"Run, run far away!"
The facility is dirty, the carpets in the hallway are stained and filthy. The furniture in the room was old and dirty looking. There was no fan in the bathroom so moisture was a huge problem. I came here for the Missoula Half marathon and after waking up early to make the start, running the half marathon, and enjoying the city through the afternoon […] I came back to the hotel to learn they have a Sunday pool party with loud music that goes until 10pm. i could hear everything in my room like there was no wall there. When I complained I got a shrug and a sorry but nothing done to even try to find a remedy. I would never stay here again. There are far too many other hotels in the city to deal with filth and the noise. Read moreGenuine Hotels.com guest review
"Clean, quiet, family friendly, not pretty"
Though not in an attractive neighborhood, and not pretty on the outside, hotel was clean and quiet. Staff was very helpful and checked us in early with car-sick kid. Room was large, clean and beds were quite comfortable. Would have been nice to have a larger mini-fridge; the one in our room was about 1 foot tall by one foot wide. Seemed to be lots of […] other families with kids there - nice outside pool. Close to the mall and lots of restaurant options as well as the courthouse and greyhound bus station. Worked just fine for our overnight travel needs. Read moreGenuine Hotels.com guest review
Room was clean and comfortable. The staff was friendly and helpful. Pool area was nice, great atmosphere. The only real downside is that the carpets in the hallway need cleaned or replaced.Genuine Expedia guest review
Very nice place to stay at a reasonable price. The outdoor pool and hot tub were nice. There is a couryard adjacent to the pool that is a great little spot to have a drink. The room was comfortable and clean. The staff was very friendly. Breakfast comes with your stay. I would definitely stay again.Genuine Hotels.com guest review
Room was not a Superior room. Below average for $90. Not ar all what I expectedGenuine Expedia guest review
Hallways dirty and smelled, rooms were outdated, tube tv.Genuine Expedia guest review
"US Trip 2014"
free breakfast was poor...Genuine Hotels.com guest review
Staff was very nice. Clean and comfy room. Would stay there again. Very accommodating. My daughter loved that there was a bar and casino right next door. We arrived late, tired and sore from a long car drive. So, they kept pool and spa open for us longer than normal. We didn't even ask, they just told us at check in. That was awesome of them! We enjoyed […] it. Read moreGenuine Hotels.com guest review
other than the walls being somewhat "thin". My stay was wonderful!Genuine Hotels.com guest review
"Nice Evening, Great Breakfast"
I didn't think much of the Broadway Inn's location initially, but after I did some exploring on foot, it turned out to be a pretty neat location. The river is right behind the hotel and once you find the trail along the river, it allows for some great walking clear into Downtown Missoula. With the exception of a McDonald's, there is not much in the […] way of food or groceries really near by. The morning breakfast was excellent and we were able to glean a great meal from the free morning meal offered. Read moreGenuine Hotels.com guest review
"Awesome, welcoming staff"
A party of six of us were in Missoula for a conference. We had stayed elsewhere for the beginning of our stay but had to transfer due to schedule conflicts. Up until we stayed at the Broadway Inn, we had experienced nothing but rudeness and poor service from everywhere in Missoula. As soon as we walked in to the Broadway Inn, we were greeted and made […] to feel welcome. Every member of the staff from the people at the front desk to the housekeeping staff was lovely and helpful. It went a long way to make our stay more pleasant. Other than the great staff, the rooms were comfortable and clean. The breakfast was standard continental fare that was hot and as fresh as can be expected with buffet-style food. In the event that I find myself back in Missoula, I'll be staying here again. Read moreGenuine Expedia guest review
"Sisters road trip"
The room was nice but the hotel could use a little sprucing up. The hall rugs were worn and stained. Also, our room was on the second floor. Since we were on a fairly lengthy road trip we had large suitcases. There was no elevator which was surprising since the Hotel is defined as a conference center as well. There was a meeting room at the end of our […] floor. We couldn't figure out how they could support conferences without and easy way to move equipment around. Read moreGenuine Expedia guest review
I was impressed with the staff. I really only had the opportunity to interact with staff at check in. They were friendly and accommodating. The room was neat and comfortable and I left a note to housekeeping telling them I appreciated the neatness and cleanliness. I would definitely recommend the inn to a friend.Genuine Expedia guest review
The rooms were clean. The beds were uncomfortable. There were two extremes to the temperature of the room. If the air conditioner was on, it was very noisy, and the room got icy cold. Turn the air conditioner off and the room was stuffy and hot. I could not get comfortable day or night. I will not stay there again.Genuine Expedia guest review
"Great value when staying in Missoula"
The room was very clean and smelled fresh. It was probably the greatest hotel wifi experience I've ever had, because the speed was very fast. The beds were clean and comfortable, so I got a good night's rest. I can't really say anything bad about the place. Sure it isn't new, but it's well managed and well maintained.Genuine Expedia guest review
Great location for where we were headed (Hamilton). Central location of stores and a great price for two queen beds for 4 People.Genuine Expedia guest review
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