Hotel seemed dated. I stay in Holiday Inn Express all the time and this just seem like it needed a little extra attention to details. It felt dark/dingy while other Holiday Inn Express seem light and airy, open. Bathroom could use a good cleaning to and repaint and carpet needs replacing. Not a bad stay, build I've definately had much better.Genuine Hotels.com guest review
"Last Minute - Over Night Stay"
Overall the stay was very enjoyable. We decided to stop in West Monroe for the night at the last minute. I was impressed that they had all our information since I had just booked the hotel 2-hours before our arrival. We had a small issue with the first room we were assigned, but was quickly fixed and everything else was better than expected. Other things […] worth mentioning the internet signal was strong, the breakfast was good, and all the staff we encountered was very friendly. The biggest negative was finding the hotel on a rainy night. Read moreGenuine Hotels.com guest review
"Holiday Inn & Suites West Monroe"
The hotel is very conveniently located. The room is good sized and really quiet. The bathroom is large. There is not a whole lot of drawer space to put clothes away, but there is sufficient space to hang coats and clothes. As to cleanliness, it depended on who was cleaning the room. It ran the gamut from someone that did not change the sheets (there […] was food sauce leaked on them) or clean the sink; to someone that left water bottles and a welcome note. The breakfast was good, but again depended on who was in charge as to how soon or if food would be replaced. I would recommend this hotel, but it just seemed like some of the workers were "phoning it in". Read moreGenuine Expedia guest review
"Ok is about the best I can say."
The room was comfortable and the wifi worked very well. I think the hotel is in need of some updating.Genuine Expedia guest review
Room had to much highway noise. Couldn't sleep.Genuine Hotels.com guest review
Overall I was pleased with the stay @ Holiday Inn Express in W. Monroe, LA. The room was clean, except I felt the carpet could have used a good steam cleaning. We did have to ask for a second blanket that was not on the bed (we had one traveler that is extremely cold-natured), but I am extremely warm-natured and could not get the room to a comfortable […] temp. The staff was very accommodating. The breakfast offering was wonderful and the coffee was excellent for a hotel offering. They had biscuits and gravy that one of the travelers in our party loved! They also had healthy choices. Read moreGenuine Hotels.com guest review
"" Avoid this Hotel""
Hotel stafff was friendly and helpful, but the hotel needs more maintenace up keep.Genuine Expedia guest review
"Nice quiet hotel"
I had a nice stay.Genuine Hotels.com guest review
Like the updated look but the room was not cleaned well. We stayed for 3 nights and had to ask for more towels every nightGenuine Hotels.com guest review
It was great my only thing was the room floor felt like it was dirty but I just felt bit weird, not a big deal thou, it's like if they had just steam clean it but it was not clean. Thanks anyway it was a good stay this our second thine at this hotel.Genuine Hotels.com guest review
"SHOWER IN HANDICAP BATHROOM"
When I was thru taking a shower, water was all along the wall and floor. Because the floor of the shower was even with the floor, it was about 1/4 wet. Maybe put a plastic 3" high x 12" long structure to stop the water flowing out of the shower might prevent an accident in the future. Even the 1' shower floor that extended out of the shower was very […] slippery and my mom almost slipped on it. Read moreGenuine Hotels.com guest review
The confusion when I checked in with my room being given to another guest 2 hrs later was strange. The manager's approach of trying to push the door open when I asked him to back up so I could open the door, was unacceptable. I will not stay in this hotel again.Genuine Hotels.com guest review
Vi hadde et deilig opphold i 4 dager på et flott hotell.Vi var på besøk i området west monroe - så det var lett å kjøre til familien som bodde lenger ut i området. Hotellet var veldig fint for oss.Utrolig hyggelig betjening. Vi elsket badebassenget de hadde utendørs.Bassenget var lite brukt da det var flest forretningsreisende der. vi var ofte alene […] i bassenget. Det var greit å ha med besøkende der. Bassenget var rent og pent.Det var ikke kafe eller restaurant i hotellet, men det var lett å komme seg til restauranter veldig nær. Rommet var fint med både kjøleskap mikrobølgeovn og tv. og internettfordbindelse.Bra airkondisjon overalt også på rommet. Read moreGenuine Expedia guest review
"A "homey" place"
02/05/15 csbernard Austin, Texas
We have been traveling quite a bit lately and Holiday Inn Express seems to be the hotel of choice here lately. This is the 3rd one we have stayed in in 3 weeks. This one is a little bit older (by looks of room) BUT it is still neat, clean and friendly. I love the atmosphere of the lobby. There are drapes hanging in middle of foyer straight from a 25 foot ceiling. Really makes it pop. There was fresh coffee at night and in the morning. Fresh fruit at the table also for free. They had a buffet breakfast which was reasonable and you could get an omelette made for a little extra. The room was nice. The carpet had been replaced recently with the new style/pattern that they are putting everywhere. There are now Kuerigs in the rooms. We were put in a suite because of my husband's position. It was super roomy. They could have organized the space a bit better in the suite. There was a wide open area that could have had the furniture rearranged to give it more of a homey feel. BUT overall it was nice.
"Not a good representation of the HI Express brand"
01/14/15 Maroon0410 Santa Rosa Beach, Florida
The hotel overall was decent, but compared to other holiday inn express this is easily the worst I've visited. The room was somewhat dated. There were no major issues, but many minor ones you typically never appreciate until they're missing. For example: no channel guide for the tv, back entrance to the hotel didn't even lock, linens were in poor shape, stains on chair in the room, dated shower head, etc. Next time I will drive another 2 miles and stay at the courtyard.
"West Monroe Holiday Inn Express"
01/13/15 email@example.com DeBary, Florida
The hotel was clean, comfortable, friendly and the standard fare for HI Express. However, the hotel is a little difficult to find. It is very close to the Duck Dynasty location, where they now have a souvenir store.
"Dirt, Mildew, & Mold"
01/12/15 jeppert3 Independence, Missouri
Positives: The place is attractive on the outside, the night staff was friendly, and the bed was comfortable. Negatives: The room walls are dirty and scuffed, the carpet is torn, there is mildew all over the bathroom ceiling with mold in the shower, the shower curtain is stained and nasty, and the caulking around the tub is yellow and peeling off. This just goes to show you can't judge a book, or Holiday Inn, by its cover. I'm checking out and going to the Comfort Inn down the road.
12/30/14 Ashley F Louisville, Kentucky
water was brown but was a nice clean hotel. It was quiet and peaceful. Breakfast was your ordinary complimentary breakfast would reccomend if on a budget and need something quiet, clean and personal. **
"Out of breakfast 3 days"
12/13/14 melozone melozone
I have stayed at this location many times. Every time it gets worse. This time we went for breakfast and everything was out. No milk, bread, yogurt, eggs, tea bags, muffins, fruit, coffee cream, this list goes on and on. Juice machine was broken along with the pancake machine. One of the desk clerks was called in to work the breakfast. People complained so much he started yelling at the guest saying "This isn't my job!" Our room was never serviced once because we were not out of the room by 10:00 am. We were there 3 nights. It is obvious the local management really doesn't care about their customers. If they did they would have gone to the store to buy supplies.
"Terrible Hardly Describes The Place"
12/04/14 Kevin D
I had a reservation for a business trip to West Monroe on November 18. Upon arrival I was casually greeted with the following: "We have good and bad news for you. The bad news is that we have your reservation but don't have a room for you. The good news is that we found a room for you at a nearby hotel." Nobody called to tell me this before arrival - the first I learned of it was at about 6:30 that evening when I arrived. The excuse I was given was a computer glitch where the rooms available on their own web page do not match the actual inventory - obviously a known issue. It turns out that the only room available was one at a nearby roach motel. Every hotel was booked within an hour drive (I spent over an hour calling places). I did not feel safe even parking at the roach motel and was left with no choice but to drive over 3 hours back home so that I could get a few hours of sleep before an early morning business meeting on the 19th. I attempted to contact hotel management thereafter to no avail. Therefore, I sent a complaint through the Holiday Inn web page. I received a pleasant email from customer service advising that they were sorry and that the local manager would be in touch. I heard nothing and replied to the email a few days later. They again apologized and said that someone would be in touch to try to make sure things were made right. It's now a week later and still nothing. It is obvious that the local managers could care less about what happened. At the end of the day, my "reservation" wound up costing me a lot of valuable time along with money spent on gas for the extra trip. I will never stay at a Holiday Inn hotel again and have passed the word around to friends and colleagues to avoid them as well. To make a long story short, if you are inclined to stay here, don't trust the online reservation system.
"Comfortable bed, Management unsatisfactory"
12/02/14 Nancy D Augusta, Georgia, United States
The room was clean both times. We used this as a stop over going and coming on our recent travels. They do not keep adequate staff and the staff they do have are not professional in attire. Breakfast of a sort is provided. The muffins were stale. They do have a fitness room however I was not able to listen to music using my smartphone which I always do when working out...I could not maintain a signal.
"Not worth the money , Disgusting"
11/30/14 Robert G Lafayette, Louisiana, United States
Toilet was dirty & stained . Shower was moldy , shower head dirty , the lounge chair was stained or just dirty . The A/C in our second room didn't work . Breakfast no better waffle maker was down the juice machine was down . Red stains in lobby . We frequent W. Monroe , no longer Holliday Inn Express .
"Gross! Beyond gross!"
11/22/14 love413 springdale,ar
This place is nasty. Stay at motel 6 is a step above. The smell will almost make you sick. We arrived at 3 am to unmaid beds an no sheets. Asked front desk an was provided with sheets but not an offer of a different room. We only had 4 hours to sleep an 30 min of was spent making beds.no breakfast. Pancake maker was broke. Front desk clerk more worried about what's going on in back on desk.our room had not been used in sometime I believe due to spiders in tub,no working ac,no working phone. Our stay was 3 hours due to horrible conditions. Stayed yesterday.
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