Great room but need new carpet and more staff. My second day the room didn't get clean at all,, not good!Genuine Hotels.com guest review
This is a nice hotel with a somewhat comfortable room. The location of the hotel from the highway was easy however it's approximation to the local paper mill made the ambient atmosphere less than desireable. The price which we paid for the stay was outraguois. The same room in the New Orleans area with the same ameneties cost me HALF >>>and that is […] not an exageration<<< If you are desperate to get a room last minute then go ahead and book however I would search other hotels in the area. Read moreGenuine Expedia guest review
"Good for late night business arrival, West Monroe"
Room was what I expected, with very comfortable beds. Staff was very professional and courteous even though I arrived at 11pm. Complimentary breakfast was excellent and they had my favorite biscuits with sausage gravy!Genuine Expedia guest review
Hotel seemed dated. I stay in Holiday Inn Express all the time and this just seem like it needed a little extra attention to details. It felt dark/dingy while other Holiday Inn Express seem light and airy, open. Bathroom could use a good cleaning to and repaint and carpet needs replacing. Not a bad stay, build I've definately had much better.Genuine Hotels.com guest review
"Last Minute - Over Night Stay"
Overall the stay was very enjoyable. We decided to stop in West Monroe for the night at the last minute. I was impressed that they had all our information since I had just booked the hotel 2-hours before our arrival. We had a small issue with the first room we were assigned, but was quickly fixed and everything else was better than expected. Other things […] worth mentioning the internet signal was strong, the breakfast was good, and all the staff we encountered was very friendly. The biggest negative was finding the hotel on a rainy night. Read moreGenuine Hotels.com guest review
"Holiday Inn & Suites West Monroe"
The hotel is very conveniently located. The room is good sized and really quiet. The bathroom is large. There is not a whole lot of drawer space to put clothes away, but there is sufficient space to hang coats and clothes. As to cleanliness, it depended on who was cleaning the room. It ran the gamut from someone that did not change the sheets (there […] was food sauce leaked on them) or clean the sink; to someone that left water bottles and a welcome note. The breakfast was good, but again depended on who was in charge as to how soon or if food would be replaced. I would recommend this hotel, but it just seemed like some of the workers were "phoning it in". Read moreGenuine Expedia guest review
"Ok is about the best I can say."
The room was comfortable and the wifi worked very well. I think the hotel is in need of some updating.Genuine Expedia guest review
Room had to much highway noise. Couldn't sleep.Genuine Hotels.com guest review
Overall I was pleased with the stay @ Holiday Inn Express in W. Monroe, LA. The room was clean, except I felt the carpet could have used a good steam cleaning. We did have to ask for a second blanket that was not on the bed (we had one traveler that is extremely cold-natured), but I am extremely warm-natured and could not get the room to a comfortable […] temp. The staff was very accommodating. The breakfast offering was wonderful and the coffee was excellent for a hotel offering. They had biscuits and gravy that one of the travelers in our party loved! They also had healthy choices. Read moreGenuine Hotels.com guest review
"" Avoid this Hotel""
Hotel stafff was friendly and helpful, but the hotel needs more maintenace up keep.Genuine Expedia guest review
"Nice quiet hotel"
I had a nice stay.Genuine Hotels.com guest review
Like the updated look but the room was not cleaned well. We stayed for 3 nights and had to ask for more towels every nightGenuine Hotels.com guest review
It was great my only thing was the room floor felt like it was dirty but I just felt bit weird, not a big deal thou, it's like if they had just steam clean it but it was not clean. Thanks anyway it was a good stay this our second thine at this hotel.Genuine Hotels.com guest review
"Visit Son at ULM"
I have stayed in this hotel on several occasions and have enjoyed it in the past. I stay at this hotel because of the breakfast and location, but was extremely dissatisfied with the breakfast and staff on this visit. At breakfast there was No Cinnamon Rolls, which are my favorite along with butter, chocolate milk, bacon and could not keep the bar stocked […] timely. I went to let someone know at the front desk and they expressed that they always run out. Just in general the staff seemed to have a I don't care attitude which starts from up top. I strongly advise that someone go and re-evaluate the mgmt. team. This is a nice hotel and l see it on its way down if someone does not go in and complete some type of audit or assessment. Read moreGenuine Hotels.com guest review
The confusion when I checked in with my room being given to another guest 2 hrs later was strange. The manager's approach of trying to push the door open when I asked him to back up so I could open the door, was unacceptable. I will not stay in this hotel again.Genuine Hotels.com guest review
Vi hadde et deilig opphold i 4 dager på et flott hotell.Vi var på besøk i området west monroe - så det var lett å kjøre til familien som bodde lenger ut i området. Hotellet var veldig fint for oss.Utrolig hyggelig betjening. Vi elsket badebassenget de hadde utendørs.Bassenget var lite brukt da det var flest forretningsreisende der. vi var ofte alene […] i bassenget. Det var greit å ha med besøkende der. Bassenget var rent og pent.Det var ikke kafe eller restaurant i hotellet, men det var lett å komme seg til restauranter veldig nær. Rommet var fint med både kjøleskap mikrobølgeovn og tv. og internettfordbindelse.Bra airkondisjon overalt også på rommet. Read moreGenuine Expedia guest review
"Not pleased with this location on this trip."
05/02/15 robert m greenville,tx
I had stayed at this location in the past, however, this time I was not pleased. First, the room assigned was not secure, but had the dead bolt open to keep the door open so it was not locked at check in Second this same room had no shower curtain installed so was given another room. This should hot have happened in a well managed facility. All the desk could say is sorry about this.
"Going downhill will be Economy inn soon."
05/01/15 Robert J
It bothers me somewhat at what some people call clean. I for one call black mold forming around tub "not clean" no one here cares i guess. Also i was forced to stay an additional night and they charged me "double" for that night!!! Lots of other places around the corner, I'll be trying them out. At $100. A night I expect SPOTLESS!!!
04/05/15 Milton J COVINGTON, United States
Just spent 3 nights at this hotel. EVERYTHING was excellent. Check in was without a flaw, room was clean wand well cared for each day. There were 3 of us (my wife, grandson(7 yr. old) and me. The housekeeping staff was great to talk to. Constantly asking if we needed anything. The breakfast buffet was fully stocked each day and was extremely fresh. Could not have been better. Breakfast included, cold cereal, hot cereal, fresh fruit, hot biscuits, gravy, sausage, eggs, milk, juice, coffee, hot cinnamon rolls, muffins, and toast. Hope you get the idea THIS PLACE WAS GREAT. We will be making regular trips to West Monroe and will make this our place to stay. We have a pet and he was welcomed. Took him out for his morning walk. When I came back in the desk manager offered to hold his leash while I got coffee. Great attention by everyone at this hotel, great food, great location, and clean room made this visit great.
"Not So Perfect Stay"
04/05/15 luvexploring N.C.
We arrived on Saturday evening and check in was smoother and quick. Nice new hotel. Room lovely. Shower wonderful. Bed very nice. However, with all that said, customer service needs some attention. When we went to eat at their onsite restaurant at 9:45p.m. We were told they close at 10:00p.m.and basically, the kitchen was closed. We we baulked a little at this, then we were told we could take it up with the cook. After my husband looked aggravated, they tried to make amends. We decided to walk away. The next morning, Easter, While we were out of our room until 11:45a.m. They removed our things and said they thought we had left. We had to retrieve our belongings from front desk. It was Easter, did they even think that maybe we would be giving their restaurant another try? Was a lovely beginning to the stay, but ended in so many wrong ways. The building is great, but customer care and attention is very lacking.
"A "homey" place"
02/05/15 csbernard Austin, Texas
We have been traveling quite a bit lately and Holiday Inn Express seems to be the hotel of choice here lately. This is the 3rd one we have stayed in in 3 weeks. This one is a little bit older (by looks of room) BUT it is still neat, clean and friendly. I love the atmosphere of the lobby. There are drapes hanging in middle of foyer straight from a 25 foot ceiling. Really makes it pop. There was fresh coffee at night and in the morning. Fresh fruit at the table also for free. They had a buffet breakfast which was reasonable and you could get an omelette made for a little extra. The room was nice. The carpet had been replaced recently with the new style/pattern that they are putting everywhere. There are now Kuerigs in the rooms. We were put in a suite because of my husband's position. It was super roomy. They could have organized the space a bit better in the suite. There was a wide open area that could have had the furniture rearranged to give it more of a homey feel. BUT overall it was nice.
"Not a good representation of the HI Express brand"
01/14/15 Maroon0410 Santa Rosa Beach, Florida
The hotel overall was decent, but compared to other holiday inn express this is easily the worst I've visited. The room was somewhat dated. There were no major issues, but many minor ones you typically never appreciate until they're missing. For example: no channel guide for the tv, back entrance to the hotel didn't even lock, linens were in poor shape, stains on chair in the room, dated shower head, etc. Next time I will drive another 2 miles and stay at the courtyard.
"West Monroe Holiday Inn Express"
01/13/15 email@example.com DeBary, Florida
The hotel was clean, comfortable, friendly and the standard fare for HI Express. However, the hotel is a little difficult to find. It is very close to the Duck Dynasty location, where they now have a souvenir store.
"Dirt, Mildew, & Mold"
01/12/15 jeppert3 Independence, Missouri
Positives: The place is attractive on the outside, the night staff was friendly, and the bed was comfortable. Negatives: The room walls are dirty and scuffed, the carpet is torn, there is mildew all over the bathroom ceiling with mold in the shower, the shower curtain is stained and nasty, and the caulking around the tub is yellow and peeling off. This just goes to show you can't judge a book, or Holiday Inn, by its cover. I'm checking out and going to the Comfort Inn down the road.
12/30/14 Ashley F Louisville, Kentucky
water was brown but was a nice clean hotel. It was quiet and peaceful. Breakfast was your ordinary complimentary breakfast would reccomend if on a budget and need something quiet, clean and personal. **
"Out of breakfast 3 days"
12/13/14 melozone melozone
I have stayed at this location many times. Every time it gets worse. This time we went for breakfast and everything was out. No milk, bread, yogurt, eggs, tea bags, muffins, fruit, coffee cream, this list goes on and on. Juice machine was broken along with the pancake machine. One of the desk clerks was called in to work the breakfast. People complained so much he started yelling at the guest saying "This isn't my job!" Our room was never serviced once because we were not out of the room by 10:00 am. We were there 3 nights. It is obvious the local management really doesn't care about their customers. If they did they would have gone to the store to buy supplies.
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