All hotels in West Monroe, Louisiana, United States of America
1 room, 2 adults
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3.7 / 5Good

Score breakdown (from 91 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.9
  • Condition
    3.7
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Great Room and great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our room was great. We only stayed one night but we could not has asked for better.
Genuine Hotels.com guest review
1 night trip Jul 12, 2013
Holly
US
5.0 / 5Outstanding
"easy access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We booked this hotel for the weekend due to our son playing in a All-star baseball tournament in the area. The staff was very nice and professional, the rooms was very clean and the beds were extremely comfortable. The breakfast was also very nice. The hotel was clean. It was also very close to several resturants and attractions that we were able to visit when our child was not playing ball games. We will book with this hotel again.
Genuine Hotels.com guest review
2 night trip Jul 5, 2013
Dewain
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was wonderfully located. Although our room was not ready when we arrived, the staff was pleasant and helpful.
Genuine Hotels.com guest review
1 night trip Jun 22, 2013
Sara
US
4.0 / 5Excellent
""Duck commander" trip was good!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband very light sleeper & we asked about quite room, # 402, was biggest & nicest. You have to ask or you can be near noisy elevator & pool! Breakfast was very good also. We saw "duck commander" wear house & gift shop, they were very close to hotel(5min). You have to be around 9 or 10 in the morning or it will be to crowd. Hotel was good but you have to be on fourth floor and a way from elevator to have a good night sleep! Remember, room # 402!
Genuine Expedia guest review
Other trip Jun 11, 2013
Natali
US
3.0 / 5Good
"Cramped; not as expected!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
I made a reservation for 5 (five) adults in a room that was listed to accommodate 6 (six). When I brought it to the desk clerks' attention, the one with seniority was not helpful. They finally located a rollaway (that was not in very good shape), which made for a really cramped quarters. However on the flip side, the Express Breakfast was rather good!
Genuine Expedia guest review
Other trip Jun 8, 2013
A Traveler
US
3.0 / 5Good
"No cable TV"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Cable was out for the 3 days we were here. I was told by the front desk that there was a "problem with tower and the whole area is out. We've called the other hotels and their able us also out." I called 2 hotels on the same road, and they said they weren't having any issues. In my opinion, e front desk lied to keep their guests from switching hotels.
Genuine Hotels.com guest review
3 night business trip May 24, 2013
Jack
US
2.0 / 5Fair
"Service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great room but need new carpet and more staff. My second day the room didn't get clean at all,, not good!
Genuine Hotels.com guest review
2 night business trip Mar 15, 2013
Room212
US
3.0 / 5Good
"MMMaybe..."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This is a nice hotel with a somewhat comfortable room. The location of the hotel from the highway was easy however it's approximation to the local paper mill made the ambient atmosphere less than desireable. The price which we paid for the stay was outraguois. The same room in the New Orleans area with the same ameneties cost me HALF >>>and that is not an exageration<<< If you are desperate to get a room last minute then go ahead and book however I would search other hotels in the area.
Genuine Expedia guest review
Other trip Apr 8, 2013
Bear
US
5.0 / 5Outstanding
"Good for late night business arrival, West Monroe"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was what I expected, with very comfortable beds. Staff was very professional and courteous even though I arrived at 11pm. Complimentary breakfast was excellent and they had my favorite biscuits with sausage gravy!
Genuine Expedia guest review
Other trip Mar 24, 2013
Jim
US
4.0 / 5Excellent
"Convenient location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel seemed dated. I stay in Holiday Inn Express all the time and this just seem like it needed a little extra attention to details. It felt dark/dingy while other Holiday Inn Express seem light and airy, open. Bathroom could use a good cleaning to and repaint and carpet needs replacing. Not a bad stay, build I've definately had much better.
Genuine Hotels.com guest review
1 night business trip Feb 28, 2013
PriorityClubPlatinumMember
US
4.0 / 5Excellent
"Last Minute - Over Night Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall the stay was very enjoyable. We decided to stop in West Monroe for the night at the last minute. I was impressed that they had all our information since I had just booked the hotel 2-hours before our arrival. We had a small issue with the first room we were assigned, but was quickly fixed and everything else was better than expected. Other things worth mentioning the internet signal was strong, the breakfast was good, and all the staff we encountered was very friendly. The biggest negative was finding the hotel on a rainy night.
Genuine Hotels.com guest review
1 night trip Jan 8, 2013
Giovanna
US
4.0 / 5Excellent
"Holiday Inn & Suites West Monroe"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is very conveniently located. The room is good sized and really quiet. The bathroom is large. There is not a whole lot of drawer space to put clothes away, but there is sufficient space to hang coats and clothes. As to cleanliness, it depended on who was cleaning the room. It ran the gamut from someone that did not change the sheets (there was food sauce leaked on them) or clean the sink; to someone that left water bottles and a welcome note. The breakfast was good, but again depended on who was in charge as to how soon or if food would be replaced. I would recommend this hotel, but it just seemed like some of the workers were "phoning it in".
Genuine Expedia guest review
Other trip Jan 1, 2013
Mary
US
3.0 / 5Good
"Ok is about the best I can say."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The room was comfortable and the wifi worked very well. I think the hotel is in need of some updating.
Genuine Expedia guest review
Other trip Nov 17, 2012
Travel Gal
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Room had to much highway noise. Couldn't sleep.
Genuine Hotels.com guest review
1 night business trip Nov 8, 2012
A Traveler
US
4.0 / 5Excellent
"Convient"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall I was pleased with the stay @ Holiday Inn Express in W. Monroe, LA. The room was clean, except I felt the carpet could have used a good steam cleaning. We did have to ask for a second blanket that was not on the bed (we had one traveler that is extremely cold-natured), but I am extremely warm-natured and could not get the room to a comfortable temp. The staff was very accommodating. The breakfast offering was wonderful and the coffee was excellent for a hotel offering. They had biscuits and gravy that one of the travelers in our party loved! They also had healthy choices.
Genuine Hotels.com guest review
Other trip Oct 2, 2012
Wilda
US
2.0 / 5Fair
"" Avoid this Hotel""
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Hotel stafff was friendly and helpful, but the hotel needs more maintenace up keep.
Genuine Expedia guest review
Other trip Aug 21, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Visit Son at ULM"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I have stayed in this hotel on several occasions and have enjoyed it in the past. I stay at this hotel because of the breakfast and location, but was extremely dissatisfied with the breakfast and staff on this visit. At breakfast there was No Cinnamon Rolls, which are my favorite along with butter, chocolate milk, bacon and could not keep the bar stocked timely. I went to let someone know at the front desk and they expressed that they always run out. Just in general the staff seemed to have a I don't care attitude which starts from up top. I strongly advise that someone go and re-evaluate the mgmt. team. This is a nice hotel and l see it on its way down if someone does not go in and complete some type of audit or assessment.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
Brent C
AS
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The confusion when I checked in with my room being given to another guest 2 hrs later was strange. The manager's approach of trying to push the door open when I asked him to back up so I could open the door, was unacceptable. I will not stay in this hotel again.
Genuine Hotels.com guest review
2 night business trip Sep 5, 2012
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Genuine Venere guest review
Other trip Apr 7, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites W. Monroe
On behalf of the staff and management of the Holiday Inn Express & Suites West Monroe, LA, I want to thank you for choosing to stay with us. There are many options for you when choosing a hotel and we are honored you chose us and we appreciate your rating of 5 stars. We look forward to seeing you on your next trip to West Monroe. Sincerely, Michael S General Manager
2 night trip with friends Mar 13, 2015
Krystal
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Jan 20, 2015
Kevin
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Nov 14, 2014
Susan
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Jul 6, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night family trip Jul 3, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Jun 14, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip Jun 7, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip May 16, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip May 3, 2014
Jason
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel. Close to great eating establishments."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Jan 20, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 22, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Dec 4, 2013
Valerie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Nov 26, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Jul 29, 2013
S Janis
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Jul 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Feb 2, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jan 18, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Oct 19, 2012
A Traveler
US

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Aug 11, 2012
A Traveler
TW

TripAdvisor reviews for Holiday Inn Express Hotel & Suites West Monroe, LA

Overall rating:Based on 90 traveler reviews

Most recent traveler reviews:

Overall Rating
"Great nights sleep!"
05/07/15 Lela1954
Don't really understand some of the less than pleasant reviews as this is not a fancy destination hotel. The staff was very nice and accommodating, the room was clean and the bed was super comfy! The walking park next door and large choices of restaurants right down the street were pluses. You just can't beat those cinnamon rolls in the morning! I especially like that they had ice cream in the vending machine. : ) This will be my new go to stop on my way back and forth from Atlanta to Texas.
Overall Rating
"Standard Holiday Inn Express"
05/06/15 bhawknine Dallas, Texas
Stayed one night, room was fine, pleasant staff at check in. Standard breakfast. Actually tried to get into the Hampton Inn nearby, which is a lot nicer but unfortunately they were booked. One night was fine, but i would definitely try the Hampton nearby first
Overall Rating
"Not pleased with this location on this trip."
05/02/15 robert m greenville,tx
I had stayed at this location in the past, however, this time I was not pleased. First, the room assigned was not secure, but had the dead bolt open to keep the door open so it was not locked at check in Second this same room had no shower curtain installed so was given another room. This should hot have happened in a well managed facility. All the desk could say is sorry about this.
Overall Rating
"Going downhill will be Economy inn soon."
05/01/15 Robert J
It bothers me somewhat at what some people call clean. I for one call black mold forming around tub "not clean" no one here cares i guess. Also i was forced to stay an additional night and they charged me "double" for that night!!! Lots of other places around the corner, I'll be trying them out. At $100. A night I expect SPOTLESS!!!
Overall Rating
"EXCELLENT CHOICE"
04/05/15 Milton J COVINGTON, United States
Just spent 3 nights at this hotel. EVERYTHING was excellent. Check in was without a flaw, room was clean wand well cared for each day. There were 3 of us (my wife, grandson(7 yr. old) and me. The housekeeping staff was great to talk to. Constantly asking if we needed anything. The breakfast buffet was fully stocked each day and was extremely fresh. Could not have been better. Breakfast included, cold cereal, hot cereal, fresh fruit, hot biscuits, gravy, sausage, eggs, milk, juice, coffee, hot cinnamon rolls, muffins, and toast. Hope you get the idea THIS PLACE WAS GREAT. We will be making regular trips to West Monroe and will make this our place to stay. We have a pet and he was welcomed. Took him out for his morning walk. When I came back in the desk manager offered to hold his leash while I got coffee. Great attention by everyone at this hotel, great food, great location, and clean room made this visit great.
Overall Rating
"Not So Perfect Stay"
04/05/15 luvexploring N.C.
We arrived on Saturday evening and check in was smoother and quick. Nice new hotel. Room lovely. Shower wonderful. Bed very nice. However, with all that said, customer service needs some attention. When we went to eat at their onsite restaurant at 9:45p.m. We were told they close at 10:00p.m.and basically, the kitchen was closed. We we baulked a little at this, then we were told we could take it up with the cook. After my husband looked aggravated, they tried to make amends. We decided to walk away. The next morning, Easter, While we were out of our room until 11:45a.m. They removed our things and said they thought we had left. We had to retrieve our belongings from front desk. It was Easter, did they even think that maybe we would be giving their restaurant another try? Was a lovely beginning to the stay, but ended in so many wrong ways. The building is great, but customer care and attention is very lacking.
Overall Rating
"A "homey" place"
02/05/15 csbernard Austin, Texas
We have been traveling quite a bit lately and Holiday Inn Express seems to be the hotel of choice here lately. This is the 3rd one we have stayed in in 3 weeks. This one is a little bit older (by looks of room) BUT it is still neat, clean and friendly. I love the atmosphere of the lobby. There are drapes hanging in middle of foyer straight from a 25 foot ceiling. Really makes it pop. There was fresh coffee at night and in the morning. Fresh fruit at the table also for free. They had a buffet breakfast which was reasonable and you could get an omelette made for a little extra. The room was nice. The carpet had been replaced recently with the new style/pattern that they are putting everywhere. There are now Kuerigs in the rooms. We were put in a suite because of my husband's position. It was super roomy. They could have organized the space a bit better in the suite. There was a wide open area that could have had the furniture rearranged to give it more of a homey feel. BUT overall it was nice.
Overall Rating
"Not a good representation of the HI Express brand"
01/14/15 Maroon0410 Santa Rosa Beach, Florida
The hotel overall was decent, but compared to other holiday inn express this is easily the worst I've visited. The room was somewhat dated. There were no major issues, but many minor ones you typically never appreciate until they're missing. For example: no channel guide for the tv, back entrance to the hotel didn't even lock, linens were in poor shape, stains on chair in the room, dated shower head, etc. Next time I will drive another 2 miles and stay at the courtyard.
Overall Rating
"West Monroe Holiday Inn Express"
01/13/15 jsflorida@aol.com DeBary, Florida
The hotel was clean, comfortable, friendly and the standard fare for HI Express. However, the hotel is a little difficult to find. It is very close to the Duck Dynasty location, where they now have a souvenir store.
Overall Rating
"Dirt, Mildew, & Mold"
01/12/15 jeppert3 Independence, Missouri
Positives: The place is attractive on the outside, the night staff was friendly, and the bed was comfortable. Negatives: The room walls are dirty and scuffed, the carpet is torn, there is mildew all over the bathroom ceiling with mold in the shower, the shower curtain is stained and nasty, and the caulking around the tub is yellow and peeling off. This just goes to show you can't judge a book, or Holiday Inn, by its cover. I'm checking out and going to the Comfort Inn down the road.
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