Hilton Austin

It was pretty awesome, the Hilton downtown is beautiful, and everyone is very helpful and nice. The only thing I did not like was housekeeping opening our door at 9:30am while we where sleeping to see if we where still in there.............i found that alittle odd if our check out time was at noon.

Genuine Hotels.com guest review

Good location with walking distance to 6th st. Not much of a party hotel. They did come by twice before we checked out to see if we had left but other than that no problems. I would recommend if the price is right. I was able to get it for $140 total thanks to the unpublished rates. I couldn't pay the $200 it tried to get me to pay. If wouldn't be […] worth it. Read more

Genuine Expedia guest review

The hotel is in a good location, within easy walking distance to restaurants and bars and roads in and out of Austin. The only drawback was the paper thin walls. There was a bachelorette group cater-corner to our room and we could hear them all night.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel's valet was full for the duration of my visit, which was a huge inconvenience. In addition, the attendants seemed incapable of getting taxi cabs to come to the hotel on a Saturday night. Further, the housekeeper arrived at my room at 8:00 am on Monday morning, and returned every thirty minutes until I had left for the day.

Genuine Expedia guest review

The hotel was beautiful. From the Location to the decor, Loved the Hotel!! When I called the desk to ask for the key to the mini bar, help w/ how to get a signal for tv, and a pkt of reg. cofee....... I was told "#1 You have to ask for the key when you ckeck in. #2 I can send an engineer for the tv and #3 I will send up seme decaf coffee. A more effective […] answer would have been: yes maam someone is on the way with the key the bar and some regular coffee and I w/ put in a call asap for the tv repair. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great Service and beautiful lobby, but the condition and quality of guest room was severely disappointing. Upon first entrance of room, it had a horrible smell. The room had been poorly maintained and seriously needs a remodel. Room looks like it hasn't been changed since 1980. Ate in restaurant in lobby for breakfast. Was slow but waited 15 mins for […] someone to approach our table and at the end of the meal again to have our check settled. Was almost late for conference in hotel. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Overall--a great place to stay, conveniently located and very clean. Not happy with having to pay for wi-fi. Also, if hotel is booked, there may be a wait for the elevators.

Genuine Hotels.com guest review

The hotel Austin, Texas is in dire need of an upgrade. The furniture, carpet and overall decor of the rooms are outdated. Someone else referred to it as a dump.

Genuine Expedia guest review

I could see how this hotel may be better, and I was just there at a bad time, but there were too many issues I had to deal with during my 4 days. Lack of hot water. Actually had to down grade my room to get hot water. It took more that 20 minutes to get to my floor on any given day. No parking. All in all, probably best to avoid the Hilton when it may […] be busy. It just does not seem the Hotel is prepared for large capacity. I was there while they were hosting a large convention. Read more

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Genuine Hotels.com guest review

My first stay here was perfect. This stay was great as well but not as good as before. First the put us in one of the smaller queen rooms, which was fine nice and clean and comfortable so I can't complain too much. It was busy during the New Year but it seemed like not all of the elevators were running to it took some time going up and down from our […] room. The spa and gym were open but it seemed like there was never anyone attending to the guests. I know we went at a busy time so I will give them the benefit of the doubt this time and will still stay here in the future. Read more

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Genuine Hotels.com guest review

Negative: Hotel was completely overwhelmed by convention. Often took 20 min to get to room via elevator. Hotel guest parking was full the entire three day period; we had to park down the street and carry our bags. Positive: Room comfortable, staff nice. Overall: Would go elsewhere next time.

Genuine Hotels.com guest review

The hotel was adequate in itself but the staff and service was horrid - when u pay for a Hilton u expect some level of service but this was by far the worst Hilton experience I've ever had. NOT recommended.

Genuine Expedia guest review

good place wish I would hve booked 2 nights off the hop.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed here two nights last weekend and I must say that it was a wonderful hotel experience! The staff is more that helpful and polite. Our room was clean, neat, and comfortable (and the view was incredible). While the pool area was closed for rennovation, I'm sure that the newly upgraded pool will be beautiful (can't wait to go back and check it out […] once it's completed).My boyfriend and I travel quite often and we were both pleasantly suprised by how lovely our experience was at the Hilton. I would highly recommend anyone visiting Austin to stay at this spectacular hotel. Read more

Genuine Hotels.com guest review

Perfect!

Genuine Hotels.com guest review

bellman to help with my bags and after waiting on hold I for 10 min I was told it would be 10-15 to have somebody there. I made 2 trips and did the job myself. Four is the killer. I left my briefcase at a clients office 1 1/2 blocks from the hotel. When I called the hotel I was swithched around 2x and help for 10 min for the hotel mgr who I was told […] was at the top of the stairs. After waiting for another 10 min I hung. Thr mgr called me 1 1/2 hrs later I said they could do nothing. I asked if he didn't have a messenger service in Austin and he said no and didn't offer to direct me to one. I hung up and googled a service and called them and had the situation under control in 5 min!!! wow Read more

Genuine Hotels.com guest review

The stay went off without a hitch. There really isn't a single thing you can fault them on. Excellent property.

Genuine Hotels.com guest review

pretty short but worth it

Genuine Hotels.com guest review

The rooms were nice but I feel the location is what we paid for. Considering that, it was an all around good value.

Genuine Hotels.com guest review

The only negative part to this hotel is the cost of parking. Its $10 a day and $20 overnight. That was a shock. Still worth it because of the location.

Genuine Expedia guest review

I was very pleased with my stay at the Hilton. The room was clean, the bed and pillows were super comfy! We went out on 6th street to celebrate a friends birthday, the walk was very close but the hotel was far enough away to not get all the noise once we got in. The hotel has a staff/security member at the elevators, where you have to show your room […] key to get on the elevators to prevent random people from going upstairs. Read more

Genuine Expedia guest review

Decor of the room is nasty - could do with an overall. But the location is good, the staff were friendly and accommodating.

Genuine Expedia guest review

Hilton Hotel staff was super nice from the moment we checked in, until the day we checked out. For two days, we did not see our truck! We were able to walk everywhere from our Hotel room.The Starbucks Coffee downstairs was great.The Hotel Lounge Bar was very nice and convenient.The first night I lost my camera and tourist t-shirt we had purchased.I […] was sad because I really thought I'd never see both again. After calling the front desk the next morning, we found out the staff had turned in my stuff to the hotel. A security guard came all the way up to the 26th floor to return my items. Very pleased and surprised by that! And thankful.Only bad thing-we had issues with parking payments when we left. It was not the hotel's fault, but it was frusturating.On our way out, the front desk lady gave us a receipt for our paid parking and a room key to use at the gate.At the parking exit gate, the machine said the card was unrecognized.There was no one out there to help us and cars waiting behind us. So pretty much we had no choice but to pay again.So $80 was paid for two days of parking. In the car, after about ten minutes of waiting on our cell phone we were able to speak with someone about the problem.She was sweet and apologized and told us she would credit the money back to our account.But a great stay overall and we will stay here again the next time we come back! Read more

Genuine Hotels.com guest review

Furniture and Carpet are very dated. Bed linens do not stay tucked in and create a mess. Mattress is very dated. It nothing else, PLEASE get new mattresses!!!!! Also, no free Wifi except in the lobby. It's $15.00 a day in the room. Pricey for no amenities. Parking garage a royal pain in the butt. The tickets do not work and the parking attendant is […] overwhelmed. Will not stay there again. Read more

Genuine Expedia guest review

The overall quality of the hotel was superb; great skyline view and wonderful rooms! However, we stayed here for our honeymoon on 12/10/12 and even though I booked the room months in advance, no one on staff even acknowledged that it was our honeymoon! We did not get any perks or even a congratulations. We received inadequate service and when we asked […] to borrow a fork to eat our wedding cake, they charged my card $7.00 and left a $50.00 pending charge there also! I loved the beauty of the hotel, but the service was terrible; especially for honeymooners! If I had known this before our honeymoon, I never would have booked it. Read more

Genuine Expedia guest review

Unless you valet your car, you'll have a hard time parking overnight.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My Mom came to visit. The Hilton was uber convenient to have her stay right in a great hotel next to the rail station. She commuted back and forth to our house on her own time versus us having to pick up and drop off everyday.

Genuine Hotels.com guest review

The check in was easy and the room was clean and comfortable. However, the tv was in an armoire that faced the bed so if you wanted to watch tv you had to be in the bed or sitting on the end of the bed. The tv would not slide out of the armoire making it impossible to sit on the couch and watch tv. At 9am I was awakened by housekeeping coming in my […] room thank goodness I had the door latched. I am not sure if they knocked as I was sleeping. I got up and opened the door and she apologized. Needless to say I could not go back to sleep. Around 1030 I was sitting on the end of the bed drinking coffee and watching the tv when someone put a key card in and attempted to open my door which thankfully again was latched. This time I can assure you there was no knock or announcement of housekeeping. By the time I got up and opened the door (probably not a smart move) the person was gone. SCARY!!! At this point I decided to get outta there. I packed my bags and went to the front desk and asked for the manager. He was very friendly and extremely apologetic for what had happened to me and said he would definitely address it. He refunded my $20 for parking. Not sure I agree with that but it is what it is. Read more

Genuine Expedia guest review

Front desk check-in was top notch. Felt very welcome.

Genuine Hotels.com guest review

Was OK but if we had known the hotel was a convention center we would have gone elsewhere! Hilton should have notified us that there was a major event happening during our stay that we were not part of, given us an alternative Hilton chain hotel to stay at. I had specifically told the hotel that my wife suffered from claustrophobia and could not use […] the elevator and would need to use the stairwell to reach our floor (10th) after asking several members of staff where they were nobody could tell us! Finally a cleaner showed us the way. NOT VERY SATISFACTORY! We will be terminating our HHonors membership after this trip. Read more

Genuine Hotels.com guest review

We had the wheelchair accessible room (we didn't need it but wanted to be on same floor as friends). The TV barely worked - had to turn on and off 10 times to work; cold water took about 15 mins to come through shower tap. The hotel seemed really great! just little annoying things in our room. I'd go back tho- just not to that room!! haha

Genuine Hotels.com guest review

$50 non refundable pet fee was not listed in the hotel details..

Genuine Expedia guest review

We had an executive room - on the top floor and it was wonderful. It was very quiet and relaxing despite there being a convention with kids, we did not hear them. The hotel property is huge and the down side was the service for towels and such. But housekeeping was very fast to make up the rooms and very clean. The executive lounge was on the 25th floor […] and was nice for drinks and snacks. The pool and health club were fantastic. I was impressed! Read more

Genuine Expedia guest review

My fiance had planned a romantic weekend for me in Austin without my knowledge. With the help of the hotel staff he was able to get us a spectacular view of Downtown Austin. He proposed to me in the room the first night we were there while overlooking downtown, and the hotel staff helped us to celebrate our engagement all weekend. It was a wonderful […] experience! Read more

Genuine Expedia guest review

We stayed at this hotel for a night out at 6th street. It was perfect location for our purpose, only a 2 minute walk to all the bars/restaurants. However, our only complaint was that the hotel never informed us that paring would be $20 for the night. So we had a very unpleasant surprise when leaving the parking structure the next day.

Genuine Hotels.com guest review

The hotel was nice. We didn't do much there other than go straight to our room and sleep. The room was cozy, but not anything super special. When we stayed it was really crowded with a convention which made taking the elevators to our floor take an extra 20 min. Parking was in a garage underground for $20/day, and was full becuase of the convention. […] Parking a truck was not easy either in the tight garage. This hotel might have worked better for us if we were in Austin for leisure, not business, and didn't have a car to park. It was a big hassle getting in and out, especially when we were on a time crunch. It's in a great location, close to bars and restaurants downtown, and walking distance to the river and parks. Read more

Genuine Hotels.com guest review

Nice hotel, friendly staff but the hotel was overtaken by some teenage prayer conference. There were well over 1,000 kids who were completely unruly. It took FOREVER to get an elevator, they ran up and down halls screaming and slamming doors well past midnight...it was bad. They left Saturday morning and the place was very peaceful after that. The hotel […] needs a better plan in place for crowd control. Our room was very comfortable and the location was great. Parking was $20 a night but the garage was pretty packed. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very comfortable; however, I was frustrated that the internet was not free. Such a basic service you can get even at McDonald's...but not at the Hilton???

Genuine Expedia guest review