Guesthouse Hotel Norwalk - Norwalk

I went to this hotel with my wife and 6 month old baby. Our first impression was good about the hotel and it ended when we spoke with the front desk, who think that she is funny and every question she will response with a joke first followed by oh i'm joking while we were tired and wanted to sleep. Next day we left the hotel at 12pm and remove the don't […] disturbe sign and came back to find the room as we left it, without being cleaned. called front Disk he said he will sent someone and never did. next morniing, we left the hotel at 10 am and we stopped by the front disk and asked for our room to be cleaned. came back at 11pm, ad our room wasn't cleaned and we didn't have any clean towel. Called front disk and she sent the security man, who doesn't have a clue how to open the laundry room to get us a new towel and i have to go with him to pick it up. finally he went to an empty room and i got the towels from there. while all this was happening, i asked to speak with the manager, and i was told that they don't have his/her number. Also, our room didn't have a fridge and was told that stranded room doesn't come with fridge. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i did enjoy my stay... the floor was heavily stained. but i got a good nights rest so my friend made it to his flight the next day.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was clean, friendly staff, out of the city hussle and buzzle but close enough if you want to go and enjoy a day in the city.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was an OK stay and it worked out. But I probably would not stay here another time. The original rack price of $267.00 per night is a joke. The price I apid was about a forth of that and at that price its not too bad. There were gbus loads of tourists.

Genuine Hotels.com guest review

Perfect general location of Los Angeles County close to Orange County too.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very impressed!!! Had no problems at all in this hotel and I was allowed to check in early!!! Will definitely recommend to all my family and friends!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was on the large side, but felt very empty. I think it used to be an extended stay place, with space where furniture and appliances used to be. Very little decoration. The bathroom seemed old and worn out. Odd that the walls seemed thin, but the sound of the a/c-heater drowned the noise out and we slept very well. For such a good price, I might […] stay again for a night of sleep between here and there, but nothing more. Read more

Genuine Hotels.com guest review

Staff was wonderful & helpful, the room was clean and comfortable. And price was reasonable. Great service and we will be stay again here.

Genuine Hotels.com guest review

This is a basic clean hotel that is a place to sleep overnight. It seemed to have been updated but not very well. I think they could do better. The pool and spa was the highlight of the hotel; very clean and large. If your looking just for a place to sleep and shower for a cheap price, this place is okay. However, if your looking for a nice place to […] relax and lounge, pay the extra money and stay at a more nicer hotel. Read more

Genuine Hotels.com guest review

kinda of disappointed that the tub did not drain probably just needed to be snaked something simple that could of been maintained and defintely not enough light in the room defintely need more light sources -wish there would of been a small fridge without the extra cost but other than that the room was spacious and the hotel grounds were pretty and […] spacious and the convience of the freeway was nice. Note to front desk please be considerate and do not put a room full of partiers next to a family who needs sleep at decent hours -wish all hotels would remeber this one very important issue! Read more

Genuine Hotels.com guest review

The bathroom smelled like sewer.

Genuine Hotels.com guest review

Unfortunately, the concept of having to pay for basic items such as an in room refrigerator, microwave, and continental breakfast overshadowed the mediocrity of the rest of the hotel. Entering the hotel was a challenge due to all of the entrances being gated and locked except for two (which were not easy to locate even with GPS). Perhaps if I had been […] the rooms I booked through a certain hotel.__, the stay may have been more enjoyable, or at least bearable! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Tub didn't drain. Bed was old and hard. no anti slip coating in tub. This place needs some work. only cool thing was that they shot the pool scene from Vacation here years ago.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Convenient location off I-5, clean room, all in all a good stay for the money.

Genuine Hotels.com guest review

They really, really need to clean and desanitize the refrigerator. I was quite excited that I was able to bring food and refrigerate it, but upon opening the refrigerator door, I was blown away by the horrible stench. It sounds like they have not cleaned the inside in months.

Genuine Hotels.com guest review

Exelent

Genuine Hotels.com guest review

The first night in my FIRST room started ok. It looked clean and was decent for the price. My wife and I were about to give my son, who's 3 months, a bath when she brought up surrounding black mold that is in the bath tub. So we told the front desk and they apologized and moved me to another room. The other room looked the same but had a little patio. […] Went in, settled down then went to get ice. The ice box that was in the room was full of dirty coffee cups and paper and coffee filters. I told the front desk. They apologized. At this point it got annoying. The next day we ordered a fridge, cause the room didn't come with one, and the man walks right on in without knocking. Just opens the door with his key. I was shocked. No other issues the other nights, besides the spider that was crawling on my bed. But the surrounding neighborhood was sketchy it got noisy at times because they rented out the hall. Not going back there again. Ever. Read more

Genuine Hotels.com guest review

The walls are very thin and you can hear everything going on around you. The train at night can be disturbing. Needs some updating, but was very convienent right off the freeway.

Genuine Hotels.com guest review

Needed a place to stay while visiting family, Had a room that the TV remote didn't work, sent a maintenance guy to try to get it working. It took so long I asked for another room and was given one without hesitation. Would stay here again. Fun aspect... the movie Vacation was filmed there.

Genuine Hotels.com guest review

Overall nice, clean, visually appealing hotel. 1st stay - fell in love, 2nd (recent) stay - light ant problem in bathroom. Front desk accomodated with spray, & ultimately new room. Spoiled by the modern touches of room during 1st stay, 2nd room hadn't been renovated yet, so just a nice buget friendly room. New room (3rd) - nice too. It had updated bedding, […] modern colors, & a deep soaking tub. Will still use each time I travel to area - staff great too. Read more

Genuine Hotels.com guest review

Room was clean , very convinient for me, front desk was very friendly but toilet did not flush at all and they were doing construction really early in the morning and making lots of loud noices and did not lets us sleep well, other thatn that we always have a great experience at Guesthouse Hotel Norwalk

Genuine Hotels.com guest review

Love this hotel for the atmosphere, landscape, & cleaniness. Nice surprise for the price. Room - nice & spacious, clean carpets, w/fridge & microwave. Overall highly rate - only negative mattress a bit too firm for me. But, that's me. Will always repeat stay whenever in area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is fine for what you pay, you probably wont find better deal in LA. Had to wait in the lobby for clerk to come and serve us, room is clean and neat but nothing special, just basic two queens and old style TV with only 24 channels. Good for couple days stay, not sure if it would satisfy people who want to stay for a week or longer.

Genuine Expedia guest review

It was great I really enjoyed myself I won't stay anywhere else!

Genuine Hotels.com guest review

We had a good stay at this hotel. Nice room, nice staff, nice hotel and nice rate!!! Will be back for another "Nice" stay.

Genuine Expedia guest review

Nothing special, breakfast not included, room ok, more likely a motel

Genuine Expedia guest review

Hotel need to renovated....staff were nice but the room is very old and needs to be renovated, bathroom is dirty, towels and sheets old too. The carpet smelled lIke cigarette .

Genuine Expedia guest review

not impressed

Genuine Hotels.com guest review

I stayed at this hotel on last week just for one day to visit my family near by. Checking in at the frontdesk was very smooth, and the frontdesk girl was very friendly. The lobby looked so nice and luxury. I went to the room, room was facing front big swimming pool and jacuzzi, I wish it was a summer time so I could go into the water and relax...(Yes! […] They do have nice and big swimming pool area) Back to the room, I really loved it! Clean carpet, Clean bathroom, Nice granite countertop for sink, Bed was compy, and they had 4 pillows on the bed. (I love sleeping in the bed with a lot of pillows.)I was not expecting this nice room for the price that I paid for this hotel. (only $60 per night, I think price was low because it was low season for theM? or maybe I stayed during the week day?) I enjoyed staying at this place, and I will be back to this place next time when I visit my family. Read more

Genuine Expedia guest review

Their T V need to be updated, some rooms are cleaner then others, just miner adjustments and it wil be a hotel to look forward to, not because you will need to stay there but because you want to stay there. But FYI the ones that service you, the front desk the resturant the maid etc. They are the 5 star of the hotel and that why I go back.

Genuine Hotels.com guest review

SHOULD BE A 1 STAR HOTEL AT BEST

Genuine Hotels.com guest review

Nothing special. Clean rooms. Staff friendly. A bit noisy (we were on the ground floor).

Genuine Hotels.com guest review

This hotel is probably much nicer than the average motel you'd find by the interstate. Nice lobby and pool area (where the famous scene from National Lampoon's Vacation was filmed). Can't beat the rate and was much quieter than I expected judging from the closer proximity to the 5. All in all a good deal.

Genuine Hotels.com guest review

This is a great hotel for a great price if your just staying for a day or two. Close to the freeway, which you can't really hear at night, as well as close to convenient stores and restaurants, I will most definitely be staying here again.

Genuine Hotels.com guest review

The Rm was great. My only compliant is that families with small families " SHOULD NOT" Be allowed to get rooms on the second floor. The person who was on the second floor above my room let their kids jump from the bed to the floor over and over. Not Cool. Next time I stay there Im going to make sure the person above me DOES NOT HAVE KIDS..

Genuine Hotels.com guest review

Wifi did not work for my entire stay. I kept calling the front desk only to be told that the router was being plugged in and out and to wait for a signal. Some staff were friendly, others seemed to despise their jobs and looked like they did not want to be there. For the price I paid, I am extremely dissatisfied. I am never returning. The pictures on […] Expedia must be photoshopped. Read more

Genuine Expedia guest review

Front desk staff was very helpful and friendly. A lot of loud groups of guests; laborers smoking out in hall, loud college age students. Bathroom could use some updating, peeling paint, rust in tub, etc. Otherwise adequate for a night or two.

Genuine Hotels.com guest review

It was good, it was at times very quiet, and then sometimes like a big happy family which was great..They were helpful and caring....

Genuine Hotels.com guest review

I would find it impossible to believe they actually get $130 a night, it was on par with motel 6. I was duped into thinkiing it was a decent place.

Genuine Hotels.com guest review

very disappointed that the coffee pot didn't work, the outlets didnt work to charge phones, loud people outside Breakfast was good.The location was good,just hard to find at first by mapquest.

Genuine Hotels.com guest review

Great place very nice and clean i would recomend this place , reasonable price

Genuine Hotels.com guest review