All hotels in Norwalk, California, United States of America
1 room, 2 adults
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12500 Firestone Blvd, Norwalk, CA, 90650, United States of America, ‏‎800-491-6126
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3.2 / 5Good

Score breakdown (from 719 reviews)

Average rating for:

  • Cleanliness
    3.4
  • Service
    3.4
  • Comfort
    3.2
  • Condition
    3.1
  • Neighborhood
    3.0
2.0 / 5Fair
"Will not be returning, too many nuisances!"
PROS: Room was standard for the price. clean. the lady at the front desk was very nice checking me in. CONS: Train tracks is right next to the rooms, so it is a bit of a nuisance. Internet went down around 8pm, called multiple time and they said they would fix it. Finally around 11pm they said, they can't access the modem until morning... Needless to say, I couldn't send out emails that I needed to that evening. Cleaning lady just knocks and barges in at 8:15am, told her to come back after I check out. She then tries to come in again at 10am. Check out isn't until 12pm! So that was annoying.
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
Thank you for leaving your comments regarding your last visit with us, We understand the NEED to have access to the internet an we apologize if we were unable to provide that service. We have reviewed our entire network system and our tech is repairing any issues that may cause concerns for our guest requiring internet service.. Management
1 night trip Feb 1, 2015
A Traveler
US
3.0 / 5Good
"Basic room for basic price"
Don't expect to get a 5 star room for a 2 star price. You get what you pay for. This hotel is out dated and needs a ton of work. That being said, the rooms are clean, spacious, and functional. If you are on a tight budget and need a hotel close to the freeway, this is your hotel.
Genuine Expedia guest review
Response by Guesthouse Hotel Norwalk
Thank you for leaving your comments regarding your last visit with us, We have also shared them with our staff. Management
Other trip Feb 3, 2015
Luis
US
4.0 / 5Excellent
"Mediocre"
Definitely affordable considering all it has to offer. Minimal criminal activity as far as I could tell, but did witness two domestic violent situations while there for two weeks. Safe unless you are the one bringing the danger.
Genuine Expedia guest review
Response by Guesthouse Hotel Norwalk
Thank you for sharing your comment of your last stay with us. Safety is a serious issue and we have developed a greater presence of our security department as we have both daily a foot patrol officer and a vehicle patrol officer. We also work very close with the local Police department and the watch commander We thank you again and look forward towards your next visit with us. Management
Other trip Feb 2, 2015
Elle
US
4.0 / 5Excellent
"Great Deal!"
The rooms were SPACIOUS (including the bathrooms). The hotel grounds were HUGE, the pool and jacuzzi operatable, and for the most part the front desk attendants were considerate of any requests or changes made to the itinerary or room selection.
Genuine Expedia guest review
Response by Guesthouse Hotel Norwalk
Thank you for taking the time to share your experience of your last stay with us. The hotel consistently works hard to maintain the property and service to all our guest. We look forward towards your next stay with us... Management
Other trip Feb 2, 2015
Elle
US
1.0 / 5Poor
"Most disgusting, CREEPY hotel I've ever stayed at."
Straight out of the twilight zone. Bed made of springing cardboard. Dirty, dinghy EVERYTHING!!
Genuine Expedia guest review
Other trip Jan 31, 2015
Kendra
US
2.0 / 5Fair
"You get what you pay for"
Less than ideal. Only received one washcloth for several of the days we were here. The peephole lens had been removed from the door enabling anyone outside to see into our bedroom. No drain plug in the bathroom wash basin which forces anyone using it to wash their hands or face under running water only. I never saw anyone using the swimming pool during the entire time I was there. Selection of menu items from the cafe were minimal at best.
Genuine Hotels.com guest review
5 night romance trip Jan 22, 2015
A Traveler
US
2.0 / 5Fair
"Lousey Hotel"
When I arrived, I booked three rooms in a row. I was given the keys and proceeded to my room. To my surprise I was given three rooms that were being remodeled. It took over an hour to get three new rooms. The carpet was filthy, the bed was worn out and their was a bad oder. The guests above my room were loud and rude, did not sleep at all. I will never stay in this hotel again.
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
Thank you for leaving your comments regarding your last visit with us, Our goal is to provide the best service and product to ALL our guest and it appears that we have not done so in your last visit with us. We have addressed your concerns with the staff and ownership of the hotel, Management
2 night family trip Jan 23, 2015
Paul
US
5.0 / 5Outstanding
"NIce, clean and quiet."
Really clean, nice customer service , the staff friendly.
Genuine Expedia guest review
Response by Guesthouse Hotel Norwalk
Thank you for sharing such a high grade of your lat stay with us, We look forward towards your next stay... We will share this with our staff!!! Managemnt
Other trip Jan 27, 2015
Jessica
US
4.0 / 5Excellent
"Nice hotel & rooms - well priced"
Nice room- clean and well kept Hotel grounds well kept also Towels too thin, need a couple of extra towels or change to thicker ones Will stay here again
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
Thank you for sharing your experience of your last stay. We will look at your concern. Management
2 night family trip Jan 23, 2015
A Traveler
US
1.0 / 5Poor
"bad hotel"
I stayed in room number 2206. My son left his computer battery there. but they said it was not there so I am very sad If I am going to LA I DO NOT WANT TO RECOMMEND YOUR HOTEL
Genuine Hotels.com guest review
2 night family trip Jan 22, 2015
SU
US
2.0 / 5Fair
"Really simple hotel"
The hotel was really simple, but the price was good comparing to the other options available in LA. It was ok to sleep, but for sure it was not the best choise. Hotel is really far away from the main sightseeings in LA.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
J
US
4.0 / 5Excellent
"Hotel is Ok."
In the room, Carpet was dirty and bed not very comfortable. Very nice lobby but room not so clean.
Genuine Expedia guest review
Response by Guesthouse Hotel Norwalk
Thank you for leaving your comments regarding your last visit with us, We have also shared them with our housekeeping department and staff. Management
Other trip Jan 26, 2015
A Traveler
US
3.0 / 5Good
Room was clean but area was not the best for families.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Convenient!"
Great stay, will probably return next week for another meeting. Meet all my needs!
Genuine Expedia guest review
Response by Guesthouse Hotel Norwalk
Thank you for leaving such a positive review regarding your last visit with us, We have also shared them with our staff. We look forward to your next visit... Management
Other trip Jan 23, 2015
A Traveler
US
3.0 / 5Good
"Room okay but..."
The room was okay except the bed wasn't very comfortable...to soft in the center.
Genuine Hotels.com guest review
1 night business trip Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great for price"
Stayed there on a Saturday night and was pleasantly surprised. Friendly staff and clean rooms. Nothing more you could really ask for. Would definitely stay here again
Genuine Expedia guest review
Other trip Jan 21, 2015
Jonathan
US
1.0 / 5Poor
"not worth it!!!"
I booked this room because of the price, the amenities and location to my family. After reading the amenities, and seeing the pictures of the remodeled rooms; I thought it was a great deal for the price. The amenities included free Wi-Fi and a restaurant located in the lobby. There was a paper in our room that stated the restaurant was open until ten. Upon arriving, the room was clean and decent except for the 1990 tv with a bad picture. The Wi-Fi connection was horrible, needless to say there was no Wi-Fi. My husband went to the restaurant to order food and was told it was closed for a private event. I called front desk to speak to a manager and was told there was no manager available and was asked if she could help me. This would be Kim at the front desk. After explaining to her my issues, she really had no answer for me and basically told me "I don't know, I just work here." They did not have a manager available all weekend. We had 3 people staying in the room, upon arrival there were 2 washcloths in the room. After they cleaned the following day, they left us 1 washcloth. After we left I spoke to a operations manager and all he did was apologize. I expected a little more than that.
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
eloff
US
4.0 / 5Excellent
"Potentially a great stop"
With all the construction around the hotel, it looks to soon be a great location off the freeways. It is a hidden gem. As a former resident of Norwalk, I had no idea this was here, but found it through Expedia. Nice staff starting at the desk all the way to the maid service. The parking lot was a little sketchy...rough crowd hanging out smoking and drinking, but no incident. Room was super clean and well kept despite the age of the building. No problem and would return if I come back to Norwalk again.
Genuine Expedia guest review
Other trip Jan 19, 2015
Norwalk HS '73
US
2.0 / 5Fair
"Im not going to use this hotel again"
Im a work traveler, in need of internet at night, well, it didnt work, the connection was very slow, imposible to open a website. Rooms needs some TLC.
Genuine Expedia guest review
Other trip Jan 16, 2015
Enrique
US
4.0 / 5Excellent
"Very good for the price"
Hotel and rooms are good, better than in other hotels with that price tag. Rooms are big. Everything was fine, except one thing - there is no any place to eat close to hotel. Closest place with good ratings about 1km.
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
We appreciate the time you took in providing comments regarding your last stay with us. We have a few restaurants that are nearby as well as 2 which deliver. We will make sure to provide the local shops/restaurants on your next stay with us. Management
1 night family trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"nice place"
the receptionist was very nice the rooms was very clean and bed.
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
Thank you for taking the time to place a review of your previous stay. We will forward your comments to our staff. We look forward towards your next stay with us, Management
1 night romance trip Jan 9, 2015
Marcus
US
3.0 / 5Good
"Ok hotel for the price"
The hotel was ok for the price. The shower was old and rusty.
Genuine Expedia guest review
Other trip Jan 11, 2015
A Traveler
US
1.0 / 5Poor
"I checked in at about 1:30 AM in the morning ."
I do not recommend the guesthouse for anyone we checked in they charged us a $50 deposit which we didn't know about on Expedia then we got to the room in the carpet was dirty the towels smell the dirty and were folded in the in the bathroom the mattresses were horrible and there was no hot water to be found so then we went to the desk clerk we told him about our situation he said there's nothing he can do there's no maintenance then I asked him if we can go to a different unit he said yes , so we did and then carting all our luggage he gave us the wrong key did not work we got no sleep there gardeners started blowing outside our window before 7:00 am I will never go back. Horrible experience
Genuine Expedia guest review
Other trip Jan 10, 2015
horrible
US
3.0 / 5Good
"Ok Hotel for the price"
Don't expect too much from the Hotel. Good for a night stay.
Genuine Expedia guest review
Other trip Jan 9, 2015
Santhosh
US
4.0 / 5Excellent
"Great place to stay"
We have stayed there many times because the rooms are clean, beds are very comfortable and the price is great. Easy acces from the freeway. Close to all attractions.
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
We want to thank you for your continued business and also for taking the time to share your comments of your last stay with us. As usuual, we look forward towards your next stay with us. Management
3 night family trip Dec 19, 2014
Melody
US
2.0 / 5Fair
"It's a motel quality"
The room is dirty, carpet seems never be cleaned, some disgusting things in bathtub, I don't even want take a shower in the tube. It looks like a good hotel from outside, but is terrible inside, I'll never recommend to my friends.
Genuine Expedia guest review
Other trip Jan 5, 2015
Jing
US
3.0 / 5Good
"Decent"
Very cheap and super close to the freeway :]. Room is pretty outdated but the bathroom was really clean and updated and for me that is way more important.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel in not so great location"
The hotel itself is beautiful, and the rooms are nicely renovated, but had I had more time to do more research I would have realized that the location is terrible/borderline scary. I'm not a fan of rooms that face outside, and the neighborhood is sketchy - barbed wire everywhere! A nice hotel but nothing can make up for the poor location. I just didn't feel safe, even though the hotel does have a security guard.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
4.0 / 5Excellent
"Love this hotel"
Always good here. I enjoy my stay every time
Genuine Hotels.com guest review
1 night trip Dec 21, 2014
A Traveler
US
2.0 / 5Fair
"Dirty hotel"
Dirty carpet, room had trash in the room and scared if the bed sheet was replaced. No towels . Hotel staffs are not friendly at all
Genuine Expedia guest review
Other trip Jan 1, 2015
tiger
US
4.0 / 5Excellent
"Excellent stay for one night"
Excellent stay. I like the big room and queen size bed.
Genuine Hotels.com guest review
1 night trip with friends Dec 27, 2014
Luxia
US
2.0 / 5Fair
"Cheaper is not better"
We decided on this hotel because of the low price and also it's appearance. When we arrived it looked almost abandoned. The lobby was well lit and decorated, with marble looking floors and grecian columns. When I walked into my room I could immediately see that the carpet was dirty. Like it hadn't been shampooed in a very long time. We opted to keep our socks on and tools the children not to play, roll or sit on the floor. I was ready to get over it until I pulled back the top cover and found stains, of what kind I don't know, maybe food. My family was tired from the drive and just wanted rest. So we got past that. The sheets were like paper and the mattress was extremely hard, laying on my sides led to extreme soreness. I was just too uncomfortable and we just kept quiet about it because the cost was so low, but this place is a Motel 6 with some dollar store makeup on. I will never come back.
Genuine Expedia guest review
Other trip Dec 31, 2014
NeverAgain
US
1.0 / 5Poor
"Terrible stay"
1. my room was wrongly allocated from a suite to standard room 2. in the middle night, my family was waken up by the security due to the mess management in the hotel
Genuine Expedia guest review
Other trip Dec 31, 2014
roy
US
1.0 / 5Poor
"Keep looking"
We checked in and got a dirty room with broken walls and smelled terrible. I went to the front desk and they thankfully gave an other room that wasn't to much better but cleaner. The down side was there was no elevator which made it difficult because I just had knee surgery back in May.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
2.0 / 5Fair
I read the previous reviews about the construction going on around the hotel surroundings, so I already knew that it was going to be hard to find the hotel. The bathroom was clean however, the room had a smell like it was cleaned with roach spray when I walked in , once I open the window it went away. This hotel staff was very friendly.
Genuine Expedia guest review
Other trip Dec 30, 2014
Sandra
US
3.0 / 5Good
"GuestHouse Hotel in Norwalk , CA"
The room was little smelly. I had to keep the windows open for a while so that the smell goes away. I was there for 2 nights and the internet was not available for most of the 2 days. Even after repeated request, the internet was not fixed.
Genuine Expedia guest review
Other trip Dec 30, 2014
Manas
US
4.0 / 5Excellent
"Worth it."
I enjoyed my stay. It was good for the price.
Genuine Hotels.com guest review
4 night family trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"Average Hotel, pleasant staff"
We stayed for two nights. Rooms were clean, shower was hot, area not so great!
Genuine Expedia guest review
Other trip Dec 29, 2014
Angela
US
4.0 / 5Excellent
Better than expected, thought be bad..............
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"Conservative Price. Full Service. Clean."
Excellent stay. Hotel needs better internet service. My internet needed to be reset every morning or night, and it took a couple of hours for maintenance to recover my internet.
Genuine Hotels.com guest review
3 night business trip Dec 20, 2014
A Traveler
US
2.0 / 5Fair
"Not TOO shabby"
It was pretty average
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
Amanda
US
4.0 / 5Excellent
"Very good hotel for the price"
Initially I was lil hesitant while booking this hotel . But compared to price the service you get is very good. Pros: hotel staff is very good. Clean and well maintained room . very near to I5 but calm area. Cheap compared to other areas north of LA Cons: Firestone blvd blocked. tough to locate. If you are coming from LA downtown 3-4 exits blocked till 2016 for road construction . Overall the stay was good .
Genuine Expedia guest review
Other trip Dec 22, 2014
vgs
US
2.0 / 5Fair
"Just ok"
Beds very hard plastic left on the mattress very noisy no fridge no micro for an extra $10 each to have them in your room usually all hotels has the extras in the rooms so not good for this place the staff were polite and friendly but that's it
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
4.0 / 5Excellent
"70 Birthday Acknowledgement"
My family and friends joined in my 70th Birthday celebration at this hotel. We had a total of 6 rooms, most of them suites. Although the hotel staff was unable to assign the rooms so we were all together, they made a concerted effort to house us in the same vicinity. The staff was very accommodating and we will be booking space at this hotel.
Genuine Expedia guest review
Other trip Dec 21, 2014
Marty
US
4.0 / 5Excellent
"Good hotel!"
I liked the location, was not too far from LA, and near family. The room was very clean!
Genuine Hotels.com guest review
Response by Guesthouse Hotel Norwalk
Thank you for taking the time to share your comments about your recent stay with us. We look forward towards your next stay. Manahgment
2 night trip with friends Dec 12, 2014
Lizeth
US
4.0 / 5Excellent
"Nice!"
The hotel is fine. I enjoyed my stay.
Genuine Hotels.com guest review
2 night family trip Dec 12, 2014
Fernando
US
3.0 / 5Good
"average. what you could expect for a motel"
average.it was a last minute booking for one night stay. you got what you paid for.
Genuine Hotels.com guest review
1 night romance trip Oct 8, 2014
Lin
US
1.0 / 5Poor
"Don't stay here"
Well I had to put a chair under the door because I was sure someone was going to come in my room ... It wasn't clean at all ... Hair in the bathroom and I was scared of bugs on the floor and bed ... The room smelled very old and nasty. I had to put coffee grounds out to absorb the bad smell ... I would say this is a 1 star motel not 3 star hotel ... Will not be staying here again
Genuine Hotels.com guest review
1 night business trip Dec 6, 2014
Christa
US
5.0 / 5Outstanding
"One night in GH"
Besides selecting a smoking room, to find out the only smoking building was under construction, everything was great.
Genuine Expedia guest review
Other trip Dec 6, 2014
patlene
US
4.0 / 5Excellent
"Guesthouse inn"
Ok for a family trip
Genuine Hotels.com guest review
2 night family trip Nov 28, 2014
A Traveler
US
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