Worst hotel experience ever!!! Hotel is in terrible condition and customer service was even worse!!Genuine Hotels.com guest review
"Not too bad I guess"
My friends and I stayed here for several days, this was our first experience in Miami. The room itself was very clean, some of the furniture has seen better days but that was unimportant to us. It was very spacious and nicely decorated, It wasn't the room I requested but it worked in my favor because it had a view of the ocean and a balcony. My main […] complaints about this place will be the valet service and the elevator. It took 20-30 minutes on most occasions to get and drop off my car, sometimes the valet workers will be at the desk looking right at you and still won't help you until the line gets backed up, and they expected a tip. Then I noticed that they sped off in my car after dropping it off once, I was driving a Chevy Camaro convertible but that is no excuse. There were only 1-2 working elevators at the time and they took forever to come. Checkout time was at 10am and I almost missed that (and be charged an extra fee) due to the slow elevator service. There were several odd things about this place (i.e. a real room key instead of a swipe card, no bell-hop service, early checkout time, no phones in the room) but it was overall a decent place to stay in regards to the price. In the end I guess you really do get what you pay for. Read moreGenuine Hotels.com guest review
I enjoyed my stay very much i will return soon, i hope i can receive good dealsGenuine Expedia guest review
"Dont go there!"
I booked oceanview room! When I got there it was partial view !!! Dont go there! I want reimburse... Miami is beautiful but please dont go to this hotel at all...Genuine Expedia guest review
"We loved it very much"
Great experience i will be back to stay there again really loved itGenuine Expedia guest review
Valet was more than unorganized, and hotel security was rude. Rooms are clean but mine was falling apart. Room description says full kitchen; well that's a lie you get a sink a few plates and a hot plate to boil water. Oh and BTW the elevators are in terrible shape. The hotel just put in a new service but didn't bother to remodel the interior of the […] elevators. They're disgusting and dirty. Don't stay here if you're looking for a luxury stay. Ok price for a hotel with ok pool with bar and beach entrance. Read moreGenuine Expedia guest review
I reserved a double beds bedroom and when we there we had one bed and one sofa that you can feel the springs, and it was really unconfortable. The valet parking guys lost my keys two times and I had to wait about 30 mins to get my car. Also the swiming pool closed around 8:30pm, and long wait for the elevatores. Not only that but the fridge leaked water […] and we stayed there for five nights and they never changed the blankets. Its not a hotel I would recommend. Read moreGenuine Expedia guest review
"Castle Beach Experience"
It was a great last minute overnight bargain with an awesome Ocean view. Clean and we were happy it took pets. The staff was in need of more hospitality training. No cell service on the 14th floor was surprising and also uncomfortable with no phone in the room. They also had 2 of the 4 elevators down during check out ! Hopefully that was random. A great […] Ocean bargain overall. Read moreGenuine Expedia guest review
"Would not recommend"
There was a weird odor throughout the hotel. The room had no wash cloths and room service never left any after their clean up. While at the desk I had to wait 30 minutes before anyone brought me wash cloths. The air conditioning in the room was down to its lowest temperature (50) and it still did not feel cool enough. I did not see or come in contact […] with any room service representatives for my entire stay. The front desk staff were not very helpful. One of the few good things was the free valet parking. I expected a much better experience and was very disappointed. Read moreGenuine Expedia guest review
"My Experience was Nice"
Wow where do I start me and my wife had a blast. When we got there the parking attendants were nice and directed us to the counter not to mention it's free unlike every where else in Miami. We were kind of skeptical at first because some one was arguing about water leakage in there unit. We had a deluxe bay View unit with a kitchenette it was clean […] and beautiful like in the pic. It had it's own access to the beach and the pool and Hotel was overall clean. I read reviews on noise I never heard a sound I would recomend anyone to stay here. We Had a Great time. Read moreGenuine Expedia guest review
i have a nice room so just i can say this very good !!Genuine Hotels.com guest review
Terrible, dirty and lousy personnel attention. And although we’d paid for the room in advance, we left and went to another hotel. We were assigned a room in the 12th floor. I’m afraid of heights and asked to be transferred to a room in a lower floor. They told me it was not possible because I had already paid for THAT specific room. I asked to talk […] to someone at Reservations about the matter and they told me Reservations was closed on Saturdays. Unbelievable! A hotel in a city such as Miami will close the entire Reservations office and that there is no one at the hotel whom to speak to. We were tired and travelling with kids, so decided to take the room anyway and calm down my acrophobia. I know I hadn’t asked for a lower floor but I’d never expected the hotel to be so high. Anyway, that doesn’t entitle the attendant to laugh at me because of my condition. But when we got to the room, it smelled very mushy. My son suffers from asthma and is allergic to strong odors. As he entered the room he started coughing. I went to Front Desk and begged them to change our room. Again, they told us the rooms’ assignment depended on Reservations, which was closed. Naturally, we wouldn’t stay and delivered the room keys to him. We asked the receipt of the credit card we’d left as collateral. He refused to do that, saying all receipts were put in a safe to be opened upon check-out. He said the next day they’d open the safe and tear it up. Let’s hope he’s done that and not charged anything! Read moreGenuine Expedia guest review
"Great location great room view and design BUT."
The room i stayed in was adjacent to the elevator shaft, the elevator noisey machinery made it difficult to enjoy the room night and day. The pluming in the bath tub was terible. and the ants attacked everything placed on the table and counters.Genuine Hotels.com guest review
"nice view,good location"
We rent a ocean view suit for 2 nights.Very nice view, good location.Genuine Expedia guest review
"Nice room. Loved the view and location :)"
Had a great time. Staff was awesome and so nice. The I my thing that was a bit disappointing was seeing a cockroach my last day there... Other than that it was a great 4 days!Genuine Expedia guest review
"Must go to the spa as well"
Spa is grate we stay here all the time hotel is ok me & my Famley stay here mostly for the spa Hotel needs to get bettter.Genuine Expedia guest review
"busy location, not a good place to relax"
Disappointed, asked for a double bed w balcony, Got a single bed, no balcony and the place was full, they offered a portable bed, i wish they respect what you booked. fist time in Miami beach, I learn that there are better places to stay, no need to be in that locationGenuine Expedia guest review
just check the hotel before you book it in personGenuine Hotels.com guest review
"Good hotel, nice pool, right on the beach."
I got a deluxe suite with a bay view on 17th floor. View was amazing! On the bay and all the Miami skyline. Room was nice and clean, shower could be better though. Valet parking is a hassle, u should wait 5-10 min to get your car, but it's free, which is a good deal for Miami beach (average valet parking is $20-25/day). House keepers cleaned everything […] daily, very polite. And towels for the pool with a chairs for the beach are free. If I was to come back to Miami beach I'd definitely consider this hotel for the next time too! Read moreGenuine Expedia guest review
Nice hotel, nice room. very clean with full kitchen. Elevators were fast. pool and beach ell locaed. The beach was very dirty I couldn't enjoy it as I wanted to.Genuine Hotels.com guest review
"Management is VERY rude. Great beach views."
Upon arrival, no one knew I had ever booked a reservation. Be sure to call this hotel before you ever try to check in or it will be a 2 hour delay. Management acted as if I was an annoying inconvenience and not a customer. Was very irate and slamming and snatching papers that I used to sign in. At that point I was just ready to check in and out. Hotel […] room had tile floors and an AWESOME VIEW of the beach. They advertise comfortable mattresses but they were really cheap and crunched when you sit on them. You can feel the coils in the bed. The hotel had a vintage feel to it. Read moreGenuine Hotels.com guest review
"Not like the pics at all"
It was very old and run down and the beds were extremely uncomfortable and the floors were cold tile. The elevator along with the rest of the building was really sketchy.Genuine Expedia guest review
"Customer Service is VERY POOR!"
Hotel entrance was nice. They are undergoing renovation. BUT customer service is poor. Checkin and checkout people are rude. Supposed to be valet parking turned out to be a joke. They won't get our vehicle for us and would just point where the car was parked. Room was okay, plus on it being tiles instead of carpet. But the bathroom was disgusting, it […] smells and doesn't have ventilation. WILL NEVER COME BACK TO THIS HOTEL!!! Read moreGenuine Hotels.com guest review
"Worse hotel ever"
The hotel is terrible, no maintenance at all - part of wall missing, panels at the elevator broken, people screaming and drinking in the lobby and at the door -- the staff is very rude and unhelpfull. Will never stay again nor I will recommend this hotel to anybody.Genuine Hotels.com guest review
"The celing was leaking water all night."
I would not go back there. The service was not what I expected and the pictures posted are misleading. This is not a hotel. These are apts recently renovated but poor work has been done on the premises. I really wish they could tell the truth when advertising this place. The elevator service is horrible.Genuine Expedia guest review
"very nice victor was great"
very nice, loved it the pool was great.hope to stay there somedayGenuine Expedia guest review
"It is what it is..."
Maybe all these new cheap premium options like Marriott courtyard, etc have me accustomed to clean rooms and service... But it's fine, the rooms are clean, and you can get good prices with ocean view which is awesome. Location is also a plus. Oh... Service sucks because its a bunch of mini-condominiums not a real hotel.Genuine Hotels.com guest review
"do not recommend"
Was very disappointed when saw hotel, would never come back or recommend it to someoneGenuine Hotels.com guest review
"very close to the beach"
we was here in May 2014, it's very close to the beach, nice ocean view, friendly staff, good room, so I can reccomend this hotel :) for the not expensive vacationsGenuine Expedia guest review
The place is nice but the staff are no frendly and unpolite they need to know more about costumer service ...Genuine Expedia guest review
I had stayed at this hotel back in July of 2013 and had no issues. However, this time when I tried to stay I was not allowed to check in due to being under 21, a policy that had been recently changed and not told to me by the hotel. After I wasn't able to check-in they didn't even refund my money back! I will never stay here again.Genuine Hotels.com guest review
I visit Miami at least once a year, sometimes twice, and this venue ranks as one of the worst I have stayed in over the last 7 years. This venue is a condo building that rents out units. This is not a proper hotel. There aren't even phones in the rooms to call for the valet or the front desk (which is in the basement). There also isn't room service. […] For the cost, you are better off some place else. After checking in I walked around the venue and inquired about getting a refund for the three nights I booked. I was told I had to wait until Monday morning (this is on a Friday) and speak with a Manager via phone who is not located in the U.S. The experience was so unpleasant that we ended up booking another hotel for two of the three nights we were scheduled to stay there. On my last day, I ran into someone else in the elevator who booked the place for a week and she said this place was not what was expected and that she wasn't enjoying Miami because of it. Luckily I had a week in Miami and had only booked three nights at this place. Spare yourself the experience and headaches and stay someplace else. Read moreGenuine Expedia guest review
"Apart from Ocean-view nothing good in this Hotel"
I booked this Hotel online and when I arrived I found out that there are several counters and Design Suites is a private facility and it was tricky to find them. Instead of serving people standing in line(waiting to check-in) manager was busy training new staff members. It took over 30 minutes to get the keys, best part is they take photo copy of debit […] cards. Anyways, what pics they have posted on the website, trust me its not same when you walk in. I paid $200 per night only for the view, they have several competitors in the building who have cheeper rates for the same kind of room. They have 2 desktop setup in their facility so while checking out, they asked me to give them good review and get a $10 beach bag for free. lol nice way to buy good review and attract customers. So, whoever is reading this be little cautious. Bathroom was really stinking.Thanks! Read moreGenuine Expedia guest review
The hotel was ok for people 4 short stays. The front desk especially at nite was terrible. It looked like they took inexperienced worked and trained them a few days then put them in charge. Bell hop,security front desk etc. My biggest problem was not the hotel but w the co hotel.com I will never use them. Trivago is the way to go.Genuine Hotels.com guest review
"very very, very peaceful"
I had a most enjoyable experience. The hotel lobby was beautiful and great for taking pictures. The Riki Tiki Bar was a great place to relax for a bite to eat or a late morning cocktail after the beach. The bartenders at the Tiki bar were friendly and made me feel comfortable. The Valets were also friendly and fast when retrieving your car even if you […] were leaving out very early in the morning. Read moreGenuine Expedia guest review
"Right on the beach!"
The hotel is located in the prime location of Miami beach. Just a few steps from the beach. The room is comfortable and clean. The staff are friendly and helpful. Free valet in and out privilege. There are a couple other managements in the hotel so the check-in office is located in the lower level of the building. It was a little confusing to find. […] There's a nice little Tiki bar by the pool with great foods and drinks. The beach is quiet and clean. On weekdays it feels like you have your own private beach. Southbeach is 10 minutes away. 20 minutes from the MIA airport. Overall, it's very convenient and very reasonable for the price you pay for. Read moreGenuine Expedia guest review
"Not what expected"
The hotel was nothing of what I expected didn't have a phone in the room had to keep going down stairs for wash clothes in things I will never stay there again...Genuine Expedia guest review
The hotel is clean but the stuff and the reception was terrible. I wouldn't recommend it to anyone.Genuine Expedia guest review
"Not what expected"
It definitely not what expected. The elevator is not well maintained at all. The valet parking takes way to long. The kitchen in the suites is not really a kitchen they told us that it had a full stove, but really it had no stove at all. The bathroom could use some work as well. It isn't close to any good restaurants.Genuine Hotels.com guest review
"Looks can be deceiving"
To begin, my mom warned me before I got there since she arrived to the hotel first. She said "don't expect much! This hotel is not even 2 stars". It's not even a hotel to begin with. They're owned condos that are rented out to guests. There is only one key. I booked a penthouse for one night. The only reason they call it a penthouse is because it's […] on the highest floor of the building. The valet service is terrible. There is no such thing as bellboy service because you have to carry your own luggage out of your car and to your room. You rent a bellboy cart from the security desk, just ensure to leave your license with them. There is no "front desk". You have to walk all the way to the lower lobby and look for an office where you "check in". Since it was my first time there, I obviously had a lot of questions, however, nobody had answers and the staff is so rude! My mom kept asking them the simplest questions and the lady at the office kept telling her "I'll answer your questions later." Almost nobody here speaks English, so it will be very difficult for non-Spanish speakers. The building is old and the lobby still has the look of the 60s. I won't lie, the room is remodeled with new furniture and all. But even the furniture is already chipped and scratched. There is barely enough hot water in the room. The pool is okay, however, there aren't enough pool chairs for everybody. The good thing is that the beach is only feet away. The view of the room was beautiful, but everything Read moreGenuine Expedia guest review
"I didn't have full disclosure"
If you don't check in durin there office work hours. There is NO ONE to let you In. They do have 24 sercruity but Secruity has no information or excess to reservation info., at all. They were actually uncaring and rude. The hotel is under remodeling & that is okay but I was not told this. We had one of the Older Penthouses with a balcony and a worker […] Actually walked right in our penthouse threw the balcony thinking no one was in the room. Read moreGenuine Hotels.com guest review
"Horrible but affordable"
The hotel looked nice in appearance and clean when we got there. They have a small kitchen area. It was convenient. My sheets were not changed the entire stay. They gave us two broken blow dryers and there was no outlet in the bathroom. There was however, a beautiful ocean view. $12 cab ride to south beach, not too bad. If you're looking for somewhere […] to just change clothes and head head out its fine. If you want to stay closer to south beach I do not recommend this place at all. It took 30 minutes to check in and an exorbitant amount of time to check out, just to drop off a key. It was ridiculous, hotel staff was friendly but very slow and not so helpful. You need to be more than just nice. And the drinks at the tiki bar were weak. I ordered mozzarella sticks as appetizers, never got them. It wasn't a broke down hotel but I wish I could've stayed somewhere better. Read moreGenuine Expedia guest review
"I Have To Be Honest"
Just to start off THEY HAVE NO ROOM PHONES! I Find That Very Strange. Everyone there speaks Spanish and it's only about 3 people who speak English well. They use regular keys to open doors, no cards like the modern hotels today. They also have this rule that if you are late for a 10 am checkout they will charge $40. The condition of the elevators were […] horrible. I had high hopes for this hotel considering I just stayed at The Miami Beach Resort a Few Blocks Down The Street And It Was INCREDIBLE. I Will NEVER stay or recommend this hotel again. Read moreGenuine Expedia guest review
This is not really a hotel.. Its basically an apartment room turned into a "hotel room" There is no lobby, you walked into a little office inside the apartment building The person in the office speaks almost no english. It took 45 minutes to find our booking from expedia. Then she asked us to go check the room if there is anyone there or if its cleaned! […] Not even funny :))) The next day we woke up with LOUD vacuum cleaner sound. This is normal for an apartment building but not for a so called "hotel" Read moreGenuine Expedia guest review
"Beautiful ocean view room"
Make sure to let them know if you need to check in early, we arrived at 1pm with elderly parents and they are very strict with check in time . Our room was wonderful along with the amazing view !Genuine Expedia guest review
We stay there February 2014 a family with kids.The staff was very rude, the room wasn't clean , ikea furniture was falling apart, the kitchen cabinets were broken, fridge wasn't working when we asked to the manager to take care of he very rudely said " I don't know were the maintance person is, he could be with his family now" . Asked the staff at the […] cafe by the pool for food recomendations " I don't know , I work here every day I'm tired of the food" . The hotel has potential but needs better management. Read moreGenuine Expedia guest review
"Out of expect"
not too good and not too badnot too good and not too badnot too good and not too badnot too good and not too badnot too good and not too badnot too good and not too badnot too good and not too badnot too good and not too badnot too good and not too badGenuine Expedia guest review
"Ok but not the best"
It was close to the beach which was great. The decor was out of date and looked run down. The hotel elevators could have used some work too. Only two elevators were working our entire stay (2 days) and every time we used them everyone was jammed in like sardines. It wasn't as fancy as the others hotels on the block, but it was decent enough. We wouldn't […] stay there again, though. Read moreGenuine Hotels.com guest review
"nice hotel close to beach and amenities"
this hotel is good but a some expensive for a night stay, nophone on rooms, but in general is good....Genuine Expedia guest review
Hotel is nice. The room was in good condition and clean. Free wifi and free valet parking. Finest hotel with this price.Genuine Expedia guest review
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