Beds not sleep badly damaged by the quality of the mattress room 522Genuine Expedia guest review
Excellent value! Collins Ave., on the beach, clean room, comfortable bed, & they accepted my two small dogs at no charge, free valet, what more could you ask for? I was a little hesitant on booking from other reviews about cockroaches, there are no bugs here!!!Genuine Expedia guest review
"Would not recommend."
Loud, dirty, broken or no fixtures. Do not stay here.Genuine Expedia guest review
"Terrible place. The worst experience I ever had."
Not recommended. This is not a hotel. The places is really old and unsafe. I had to look for another place to stay. Room was not clean smelled very bad. Low quality bed. This is not a condo as they claimed to be. Be aware of the elevator. I hope the city inspect that place soon.Genuine Expedia guest review
"OK place to stay"
The elevators were falling apart! I don't know how they passed inspection! But other than that it was fine.Genuine Expedia guest review
"It' far from Miami beach hotel on TV !"
Old Shower head, rusted hanger, no hot water at late evening ! Even if renovated, the apparatus in kitchen is far from luxury. The only good thing for hot summer is silent beach next to the backdoor of the hotel. But it's far from Miami beach on TV !Genuine Expedia guest review
Hotel is very run down, just to sleep and nothin g else, guess its ok.Genuine Hotels.com guest review
"Don't waste your money in this Hotel"
This is not a Hotel they are condo conversions. I booked a stay with 2 adults and 2 children and was given a room with only one bed. Had to wait 3 hours to get switched to another room. There is no house keeping, no room service, nothing to do near by. I was charged an extra vallet fee of $90 for a second car for two days parking. Also no rug in rooms. […] Its also been 3 days since I checked out and I still haven't gotten my $100 room deposit. I hated the stay from the moment I walked into the lobby. Worst stay ever. Read moreGenuine Hotels.com guest review
This is more like apartment room than hotel room. Front desk is open until 5pm, after hours there is only security. Free valet parking, free Internet. Our room could be more clean, but we have nice ocean view from the balcony. 99% of the people At the hotel speak Spanish. If you travel with dog, this is good place to go, they do not charge pet fee. […] Overall good for the price on. Also no hidden fees Read moreGenuine Expedia guest review
"The worest place"
I can't imagine that this place is the place that I saw in the pictures. It's 0 star.Genuine Hotels.com guest review
"Ok for Miami Beach"
The hotel is o.k. for somebody who needs a cheaper Hotel close to Miami Beach. The only problem was the valet parking service. I waited 15 min. in the morning before I got my car back from the garage.Genuine Expedia guest review
"Very modern hotel"
One of the best hotel for its price.Genuine Hotels.com guest review
"Not A Hotel but a Condo--No services"
Stayed here on three different occasions over 4 weeks--got worse with each stay--If things go well it's a decent /cheap place to stay--If you have a problem there is NO ONE on the site to talk with or to take care of a problem--each stay I had a progressively worse room--the last stay of one night when I went to check in there was no room key available--Security […] let me in to the room but then there was no way to enter and exit at will--Security said someone would be there in a "few hours" but no one showed up--much better places to stay- Read moreGenuine Hotels.com guest review
"Met my expectations"
It is a standard hotel, worth its price. It didn't overwhelmed me nor did it disappointed me. Everything was like I expected.Genuine Hotels.com guest review
my husband and i stayed at this hotel and we were sooo pleased. the room was clean, the staff was friendly, the private beach was awsome!! we were so happy that we planned a week stay with them next month.Genuine Hotels.com guest review
"you get what you pay for--"
basic rooms--old building--vary in quality and comfort--stayed here several times and had some great rooms that were nicely remodeled and some rooms that were barely upgraded --bonus is the free parking although the valet can be slow--not a quiet building --basic amenities--pool and beach although there is a great spa on the premisesGenuine Hotels.com guest review
"Good Enough I Guess"
Well, for the good points first. The price we paid for a basic hotel type room was fairly low for Miami at this time of year. The location was good if you are looking for someplace a little less crowded than the South Beach area. The security guards in the lobby were very nice during check-in and check-out. I thought the valet parking folks were great!!! […] We never waited more than 1-3 minutes on our car. Our room was ok. Both beds were fairly comfortable and the 17th floor view of the ocean was very nice (but don't expect a balcony). Now, for the not so good points, Quite frankly, the hotel has seen its better days. It looks a bit run down and most of the elevators don't work. I had my sister and my kids with me and I wouldn't recommend this hotel to families, My kids were giving me the "what have you gotten us into "look" on the night we checked in. The tub in the room was a bit scary and not too inviting. Of course, things always look better in the day light, so my kids did come around and got used to things by the next day, but I think I have spoiled them a bit because we typically stay in much nices places than this. Oh well, we still had a good time. Read moreGenuine Hotels.com guest review
The worst ever. No working fridge, no heat, leaky ceiling and no one willing to resolve. No resturaunts nearby. Dirty and disgusting.Genuine Expedia guest review
We had a beautiful view of the ocean from the 14th floor that was just amazing. The only real negative was that the elevators are very slow which can be frustrating.Genuine Hotels.com guest review
Compare to the other hotels we stay at in South Beach this was the best one. I really enjoyed the bay view. I just wish there were a balcony on the bay side.Genuine Expedia guest review
"Great then expect after read others reviews."
Nice and clean room.But you will not feel like stay at the hotel. Most like condo that has all convenience stuffs. Great place to stay in Miami. I really like that you can walk from hotel to the wonderful quite beach at the back of the hotel.Genuine Expedia guest review
"Not entirely "pet friendly""
While this hotel is listed as "pet friendly" what they fail to tell you is that it is only "friendly" to pets 25 lbs or less. This didn't become known to me and my wife until we arrived at 11:30 PM, after driving 1000+ miles from Virginia. The hotel did let us keep our 50lb pit in the room with us that night, but if she stayed past check out the following […] day, we would be fined $200 and be kicked out of the hotel. Had this information been given to us PRIOR to our trip, we would have selected a different hotel. No where on their website does it indicate any restrictions or advise contacting the hotel regarding any restrictions. The only information it provides is in regards to the fees. The front desk is only open from 9am to 6pm. After 6, you have to deal with security who aren't the most customer service orientated people. And the number of security guards in and around the hotel make you feel like you are in jail. If you knock a bottle of sun tan lotion over, there is a security guard there within 20 seconds to tell you to clean it up. If we hadn't already paid for the three nights at this hotel, we would have switched to another. If we ever visit Miami again, we will definitely not stay at this hotel again. Read moreGenuine Expedia guest review
The only issue was that the air conditioner kept dripping water and forming puddles inside the room; I mentioned to the reception desk, and I was handed some towels to put on the floor. Other than that, service, view and everything else was great.Genuine Hotels.com guest review
"Great relaxing place"
I loved it and I will recommend the hotel on to my Austrian and Czech friends. The only thing I really missed at your beautiful hotel was a RESTAURANT and an included breakfast. That is I think a shame that you do not have that because it is really a cozy place and I did not want to leave it or to order food ..a restaurant that would provide a real […] nice breakfast table would be a blessing in your hotel! Thank you, and I will make sure to send you as much guest as I can from Europe. Really, your hotel is great and all your stuff is super friendly!! Read moreGenuine Hotels.com guest review
not really a hotel... more of a one room apartment...best if you speak espanol hereGenuine Expedia guest review
"Great hotel for kids spring break"
Sorry for my experience in this hotel.i go so often to Miami for business. And I have never been in hotel with this situation. The smallest issue I had was my room in 8th floor I took every time at less 10 mn to go up or down and has no hotel quality I have never stayed in motel but that how I think this hotel is. The only service I got from the hotel […] was valet parking.and the funny think I had to check in with security person I want to tell you that is a hotel with no management Read moreGenuine Expedia guest review
"Great staff, but consider another location."
The staff (reception/cleaning) is really great, but is not enough to make it up for the terrible condition of the building. It seems they are renovating, but not taking adequate care of the process and how it impacts current guests. The building is old (1966) and you can tell. The elevators, doors and other common areas are in poor if not terrible conditions. […] Also, this is not a hotel in the traditional sense (permanent staff, reception, etc), but more of a "rent an apartment" facility. Now, the location is ok. There are buses that can take you in 10 min to Miami Beach. The building has access to the beach, but the ones in front of Ocean Drive are much better. So, if we come back to Miami this what I'd do: Find the best possible deal in either this two locations: 1) Anywhere on Ocean Drive (plenty of Boutique Hotels on the more expensive side of things) 2) Anywhere on Collins Avenue between 1st and 20th Street, preferably between 5th and 15th (probably more affordable options) Read moreGenuine Expedia guest review
"Very nice renovation"
The hotel is older and can be seen. However, the overall hotel is very modern thanks to recent renovations. The ad colorations and size of room was perfect.Genuine Hotels.com guest review
"not meant for sleeping or comfort"
Okay so they fail to mention this is a collections of personal owned rooms in one hotel.to check in you see security at the front desk, no receptionist and hope you know your reservation number because he doesnt..no phone in the room ,one lock with a door that was exposed on all sides ,paper thin walls NO ACCESS RAMP.i have a infant i could not stroll […] in or out you have to carry your bags up the stairs then you can load them on a dolly thats provided after you fork up your I.D...noise level was ridiculous,my neighbor was someone who lived there and felt the need to blast her tv 24 hours a day...only positive is its on the beach and the room was modern other wise fail!!!! also theres nothing but hotels and condos with 2 blocks so dont plan on walking anywhere Read moreGenuine Hotels.com guest review
"WORST HOTEL EVER"
THIS WAS A VERY NASTY HOTEL NOT CLEAN DIDNT GIVE ME ROOMS CLOSE EVEN THOUGH THEY WERE BOOKED TOGETHER ON DIFFERENT FLOORS. ONE OF THE BATHROOMS WOULD GET STUCK AND MY KIDS WOULD CRY I HAD TOO LEAVE THE DOOR OPEN OR GO IN WITH HIM. WHEN I ASKED TO FOR IT TO BE FIXED OR ME BE MOVED, THEY SAID NO WE WILL TRY AND SEND SOMEONE TOMORROW( WE LEFT VERY EARLY […] THE NEXT DAY) THIS SHOULD NOT BE CALLED A HOTEL MORE LIKE A MOTEL. Read moreGenuine Hotels.com guest review
very old building, bad odor on hall ways, bad mantenience, bad service, dirty dont even think about this hotel.Genuine Expedia guest review
"Good enough. You get what you pay for."
The Castle Beach Club, where the hotel is located, is a very old building where a lot of condos are owned by different people and I think a couple of hotels. The building seems to be currently under construction but that didn't really affect us. At arrival the security guard sent us to the lower lobby to check in and the process was quick and the people […] really nice. The good thing is that the room was pretty nice, clean and included a mini fridge, microwave, electric little stove and small appliances to prepare and keep snacks. On the lower lobby there are little shops, cafes and ATMs that can come up handy. However, the elevators are veery slow and only two, out of the four, work and the cleaning people very often take a lot of room. All in all we had a good nice time because we find the room to be nice enough but the building alone, especially the elevators can be a little creepy. However for the price we paid it was good enough. Read moreGenuine Expedia guest review
Everything about this hotel sucks big time very disappointed from a scale of 1 to 10 ten beeping the best I give it a 1 and thats beeping nice.Genuine Expedia guest review
The room was dark and depressing with little natural or artificial light. Elevators were slow if they were working at all. Sign for the hotel was not displayed. Rating given for this hotel seemed to be too high.Genuine Expedia guest review
"My room was not what it should have been"
I was very disappointed with room 502. It was missing a lot of the things you expect a hotel room to have like: light proof curtains, light bulbs, do not disturb signs, functional alarm clock. I don't even want to remember how old and uncomfortable both mattresses were, The least the owner of this unit can do is buy used mattresses at a thrift store! […] What bothered me the most was the fact that my brother in law rented and paid the exact same that i paid for my room and my room was totally inferior to his. There was even a bug in the room. This room should be inspected by the hotel because I'm sure it does not meet the hotels standards. Read moreGenuine Hotels.com guest review
Awesomeness: Beach access Free parking Friendly staff Room furniture/design Clean (no bugs) Ok: Pool Hotel looks/design (oldie) Room windows Bad: Only 1 elevator worked (freight one)Genuine Expedia guest review
"My worses enemies nightmare"
The hotel rooms do not look like anything in the photos presented on expedia. You are not getting a suite but an old closet looking room with everything inside it being from the early 50's. Beds are horrible. I would not let my worse enemy stay in this hotel. Thats how bad it is.Genuine Expedia guest review
"Needs a lot of work"
Under reno, needs a lot of work to get it back. Im not sure what else you want me to say, the hotel stinks.Genuine Expedia guest review
"Good standard for good hotel and bad hotel"
If you want to experience one star hotel in developing countries without leaving United States, I will recommend this hotel.Genuine Expedia guest review
"The view made me overlook the shortcomings"
The check in process and the staff were, well... They can use a lot of help with customer service or anything related to that department. The car validation was great! There were only 2 elevators working so that was a bit challenging. But, the best thing was walking into our rooms, the ocean view was amazing!! the room was nice, the kitchenette was […] perfect and the shower! Best shower and great water pressure. The beach was nice, not as smooth sand in the water as north beach or Haulover with lots of coral fragments, but awesome none the less. If you are looking for a really nice view and a good affordable place to share with someone special, this is it. Read moreGenuine Expedia guest review
"Good sleep but lousy hospitality"
The inside staff are not people oriented at all and in my opinion this will not change no time soon 06/ 2012.Genuine Expedia guest review
No bellman - must carry your luggage up 2 flights of stairs a total of 20. Elevators don't light up and are long waits. Jacuzzi under construction. Construction on outside of building in pool area. It is a hotel, apartment and time share. Three sets of management. BEWARE!Genuine Expedia guest review
"Consider What's Important to you Before Signing Up"
Design Suites is a much older, but grand Condo consisting of both owners and renters (being renovated). Not an issue except that the front desk is always busy and services limited. (No phone in the room). Cars MUST be valeted, so expect to spend time waiting there also. Parking is free for renters, but your guests staying longer than 15mins must pay. […] My room was clean and tended daily, but the oversized outside windows are filthy and takes away from the view. The plumbing is old and my shower/bath didn't drain properly and the toilet took at least 2 flushes. All in all, It's not a 3.5 hotel; however, my primary requirements were nearness to beach, pool access, a fitness center and turkish bath. All those amenities were available as promised and made up for it's other shortcomings for me-a single man. As a plus, other guests were very pleasant-although most were not American if that matters to you; it didn't to me! Consider what's important to you before signing up. Read moreGenuine Expedia guest review
"Very unprofessional staff. i will never reccomend"
It was horrible....the staff needs to trained on how to communicate with guest....absolutely horrible. This property is not qualified to have 3 stars..i personally would not even give it 1 star.....horrible.Genuine Hotels.com guest review
"GREAT DEAL - EXPECT NO LUXURY! SEC. STAFF RUDE!"
It was my daughter's 13th bday, I booked the room immediately when I found a great deal @ a web discount price the day before an EASTER WEEKEND. I booked 1st and read reviews later :( TERRIFIED upon reading the reviews over and over. I was scared to arrive and face a horror story like the ones described. NOT THE CASE: Yes, this is def. not a hotel its […] a condo where there are a couple of diff. agencies working at booking rooms. I arrived went to the office, where the staff was very nice, I turned in my hotels.com paid receipt, signed paper work and was off to my room, that btw they allowed me to go check first. By room was exactly simply decorated like the picture on the web site. We had a great time. Negatives: the beach has eroded and there is not but approx 5 or 6 ft of sand between you and the water, but if you walk to either the left or right side you will find a bigger stretch of sand to lay out on. If you are a pool fan, you will be fine, ITS HUGE. Slight issue with SOME security when it came to Saturday and the pool. There are limited chairs and then they want you to get up and go thru this whole process to get a wrist band that they should of given you from check in. The security lady is a bit overwhelmed, controlling the flow of who goes where, though I must admit she is doing a good job in controlling check in and out of the premises. However it was ridiculous that the security, told me that when my daughters minor friends Parent's came to pick them up ( they are 10 and 11) We would have to go to the beach or EVEN though they were not using the pool or a chair but standing just walking over to pick up their kids. I found this quite irrational but decided not to argue and just go with the flow. In the end, I didn't put on my wristband, and used it so the parent could hold in their hands as they stood by their children. lol it was hilarious and ridiculous but whatever, i could see why they do it. THE SECURITY STAFF , SOME OF THEM ONLY! , DEFINITELY NEED A CU Read moreGenuine Hotels.com guest review
"Go for the oceanview room."
Looked a little run down, but clean and under renovation and would recommend getting an ocean view room as it is right on the beach and away from the street noise. Great location if you want private access to Miami Beach and nice ocean view. Small terrace. Advertised as condos, but kitchen only had microwave, hotplate & refrigerator. No markets anywhere […] nearby, but bus stop across the street. Small mini mart/deli downstairs. Continental breakfast was hot food if you get there early. Don't recommend on site restaurant. No other restaurants nearby. Can recommend City & Boat Tour arranged by staff. Limited services at desk. Read moreGenuine Expedia guest review
"A disappointing hotel"
This is the first time my friends and I have been so disappointed in a hotel! Imagine a lobby where you have to lug your luggage up 20 steps- no ramp! Then, a huge lobby, dripping with crystal chandeliers, but with 2 ft diameter holes in the ceiling! No reception, just a security desk full of boxes,etc. Then the elevator- right out of horror movie. […] The rooms were large, but the decor had nothing to do with the photos, dreary, unwashed windows. The restaurant off the lobby opened at 9 AM, then the staff spoke only Spanish. If you weren't there in the first 15 minutes, everything, including butter was finished. So this is the most expensive mistake we have ever made, I wouldn't recommend it to my enemy! Read moreGenuine Expedia guest review
"Design suites at castle beach"
The hotel is horrible. No phones, broken ipod deck, broken elevators and horrible cell phone reception. Still under construction. The only good things were the pool, beach and decent pricing.Genuine Hotels.com guest review
The worst hotel ever, dirty rooms to a filthy bathroom. Expedia should be not even list this place as a presentable place to stay. Maybe the President of Expedia should check out what they show as a nice hotel. He will too brush off the bugs and sleep with their clothes on. Feel free to reach out to me.Genuine Expedia guest review
Didn't have a hair dryer, but when I requested one, they bought and brought me a new one right away. I had somebody in my room fixing my toilet without warning, that was a little unnerving -- a little better communication would have been nice, but all in all an ok experience.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )