"Really nice hotel but not flexible"
I really liked this hotel but I didn't find that they were flexible. I thought the receptionist at the spa was rude and didn't try hard to see if she can fit me in. The staff at the hotel were nice and friendly and I would go back.Genuine Hotels.com guest review
"Nice stay with the family"
I love the room setup, 2 Queens, one in each room separated by French doors. Staff was friendly.Genuine Hotels.com guest review
"Nice place to stay between 2 days around capital."
Great room layout with D&Q with doors to separate two make two bedrooms,essentially. Few small maintenance items for the room which did not really detract from our enjoyment in the room. Biggest disappointment was the hot tub that wasn't hot and the steam room was also out of order. Not what we were hoping for after a day of skiing! Fantastic pizza […] ordered in, from local pizzeria, which had sesame crust - try it, you'll love it. Read moreGenuine Expedia guest review
"Nice older hotel. Across bridge to Ottawa centre."
Older buiding so some nightime sounds due to electric heat or dripping off roof cannot say which, kept my daughter up much of night. Beds were very comfy if you don't like hard beds. Older hotel but staff was great. I didnt get room with the modern decor as advertised but had a suite of sorts and very spacious and clean. Used the pool, salt water . […] Was a bit "stuffy"as no pool toys present for kid but patio furniture around pool in new condition. Was a gym next door to pool that was used by the community not only hotel guests so they try to maintain a professional atmosphere here. I'm sure summer view from pool would be lovely as many patio doors frame the walls which lead out to golf course. Would stay again. No parking fee which was nice also. Read moreGenuine Hotels.com guest review
"Close to all must-see sights"
Great hotel, I recommend!Genuine Hotels.com guest review
"A hidden gem in the Ottawa region"
The stay was very comfortable. From free parking to rooms that were substantial in size, the Chateau Cartier was an excellent experience.Genuine Hotels.com guest review
"Perfect all the way!"
I stayed there for 3 nights, loved the room, loved the golf course view, loved the pool and sauna and restaurants and gym!Genuine Expedia guest review
Nice hotel but could of been a little cleaner and more options to eat at the hotel. The staff was wonderful.Genuine Expedia guest review
"Great location & free parking"
Beautiful suite over-looking river, great value. Good service. Only complaint was that TV in living area was not working. Very clean hotel & convenient free parking.Genuine Hotels.com guest review
"Excellent Hotel with Good Comforts"
I stayed for 1 week from 22nd Sep to 29th Sep 2013 and I felt very good staying at this hotel. Even I recommend for others.Genuine Expedia guest review
"Close to city"
Good for living. No complimentary breakfast. We can make our own arrangements for it. Down restaurant food I is expensive. Not much variety.Genuine Expedia guest review
"Not far to Ottawa"
good!Genuine Hotels.com guest review
good locations, good near restaurants, good hoteis amenitiesGenuine Hotels.com guest review
Beatiful hotel,,big and clean rooms,,, would go againGenuine Expedia guest review
"Wonderful hotel at very reasonable price."
We arrived very early, but they had a room ready for us. We had only reserved a basic room, but they upgraded us in a suite at no additional cost, perhaps because there was a large convention group, and the hotel wanted to place us in a quiet place away from the convention guests. Everything exceeded expectations, from the comfortable bed to the free […] continental breakfast available in the lounge on the Club Floor. We chose to do without daily maid service for our three day stay, and were rewarded each day except checkout day with a substantial discount at the restaurant. Breakfast buffet in the restaurant was very nice, and with the coupon, also very reasonable. Very nice pool and jacuzzi. We did not use any of the other health club facilities. The staff was very friendly and helpful with every request. We did not try dinner at the Brazilian Restaurant, but it sounded tempting. We did find an exceptionally good Vietnamese restaurant just a few minutes east, also in Gatineau, called Palais du Vietnam. Wonderful dinner, and very pleasant staff. Read moreGenuine Expedia guest review
"Very helful staff"
I stayed in that hotel for 5 days. The best part was, the staff was always willing to help you. I didnt had car, so I had to rely on bus. The staff guided me well, they let me know the directions/bus numbers/bus timings. The cab drivers were talking french which I dont know. The staff translated and help me on that. The rooms were nice and comfortable […] for me. The rooms had a nice view of the Golf course. Overall I had nice 5 days in the Hotel. I recommend this hotel. Read moreGenuine Expedia guest review
A little noise from the outside, not sure cause of contraction or not.Genuine Hotels.com guest review
"Close to downtown Ottawa"
It's a very nice hotel and we have a pleasant stay.Genuine Hotels.com guest review
not so good. nothing much interesting. if you ask me again and again to write more n more on the hotel..... I am sorry to say ...experience in food and other general things are not at all good ... very bad time for me ...Genuine Expedia guest review
That hotel was undergoing some renovations, and the hallway on my floor was very musty smelling. That's probably because some of the room carpets were ripped out? Also, one of the restaurants was closed and the one that was open didn't really have a good atmosphere for breakfast and lunch (dark).Genuine Hotels.com guest review
"Not a bad hotel"
The hotel feels a bit outdated, but not bad overall. The carpet had stains. I asked for a different room - they gave it to me right away, but the carpet there had stains too...Genuine Hotels.com guest review
"Wait until everything reopens"
There is condo conversion and new ownership coming in, so that at the moment, many things were not available. Only one restaurant, one bar was open and no room service. The air conditioning is not individually controlled and not very effective. The rooms were fine; beds comfortable and the staff outstanding.Genuine Expedia guest review
"A wonderful place to stay"
This was a very nice hotel to stay with a family. We stayed for four nights and upon arrival we were given backpacks for the children and coloring books. The people at the hotel were friendly and kind. The hotel room was clean and comfortable. Really, the ONLY thing I can say to be aware of (which isn't a "hotel" issue) is TV programming. My children […] learned quickly their favorite early morning programs only showed in French :) Bright side - they went without TV while I showered and played instead. Read moreGenuine Hotels.com guest review
"In need of maintenance"
- broken fridg handle. - draperies would not close. - rusted shower pole. - expensive mediocre breakfast buffet.Genuine Expedia guest review
"pleasant atmosphere, clean , not hectic, relaxed"
felt comfortable there, pool closed early, would have liked it to close laterGenuine Expedia guest review
I loved this hotel....they have huge and nice room, will be 5 stars if they have free continental breakfast ;)Genuine Hotels.com guest review
"Very Nice Hotel"
We thoroughly enjoyed our stay.We had a great suite that overlooked the golf course with the city skyline in the distance. The pool and jacuzzi were great. The hotel is conveniently located just across the river from Ottawa.Genuine Expedia guest review
"Economical without compromising quality & comfort"
IT WAS HEAVENLY!!! I love our room! It was huge and very cozy. There were two double beds, but one of them was in a room within the room! Two TV sets as well. Their swimming pool was big compared to other hotels of their size, the gym was also big, you'd think you're in an actual gym. There was dry and wet sauna in both the Women's and Men's change […] rooms, although the wet sauna in the women's change room was out of order, I did try the dry sauna. There was a hot tub beside the pool as well. The golf course behind the hotel made the hotel look very inviting. They have this promotion where if you don't want to have your room cleaned by their staff for the day, you get a $10 gift card to use at their restaurant. We availed of this twice and got a $20 gift card which we used for breakfast on our last day. It was fantastic! I will definitely stay in this hotel if I ever go back to the area. MORE IMPORTANTLY, I was there to attend a Criminal Law conference at the OTTAWA Convention Centre and it was just a 10 minute drive from the hotel to the convention centre. It was very straightforward with hardly any traffic! So if you want to visit OTTAWA, better to stay in this hotel because parking and internet are free which will save you a lot compared to the hotels in downtown Ottawa where you have to pay $16-$20 parking per night plus you also have to pay for the internet! Chateau Cartier is economical without compromising quality and comfort! Read moreGenuine Hotels.com guest review
"Good hotel for family"
Has all the amenities but the bathrooms are very small and the water in the tub does not drain properly. I was hoping they might have fixed the problem form my last visit 2yrs ago but they did not.Genuine Expedia guest review
"scenic views, etc."
Great view of the golf course and the river from our room on the 6th floor. Our only problem was the maid service. We stayed 5 nites and 4 out of 5, the maid was either late, forgot to make up the bed, didn't sweep the floors or supply needed soap. The night before we left, the room was cleaned up to our expectations. The restaurant was decent especially […] the service there. We ate in the bar area with the limited menu, but my wife really enjoyed her chicken Caesar salad and I got a perfectly cooked sirloin strip steak each time. I enjoyed using their golf facilities (practice range, putting green and chipping area). Had some problems getting into the city by making a wrong turn over one of the bridges. Once I got my driving act together, getting in and out of the city to the hotel was quick. Read moreGenuine Hotels.com guest review
Great place, friendly staff!!Genuine Hotels.com guest review
"What a hotel? OMG!!"
I took my family for the July 4th holidays. We had so much fun. This will definitely be one of the first hotels we would check out next time we are in that area. Very courteous staff who go well-beyond their call of duty to make us feel welcome. What can I say- even my toddler was impressed (now that is the most difficult)!!Genuine Expedia guest review
Check in was fast. Staff was friendly. We were on a corner room with separate bedroom and living room. The room was very bright which we enjoyed very much. The only downside was the food in the restaurant. The hamburger was dry, like eating a cardboard. The salmon was okay but the relish smelled old. Overall, it was a nice experience.Genuine Hotels.com guest review
"Food great Brazillian resturant"
we had to change floor do to ac system not working.Genuine Hotels.com guest review
We came to the area to go to the Star Wars exhibit in Ottawa. The hotel is very dated and looks old and dirty. The room was clean enough but the shampoo and other items are big bottles that remain in the room between guests. To me this is not very hygenic. During our stay there was a school trip and we were surrounded with children who were loud as […] well as the supervisors. This made our stay not very relaxing. We also found that there is not very much around and you must drive to get anywhere, no walking to restaurants. The hotel restaurant is also only open for dinner. Overall we would not stay here again, we would pay the extra money and stay in dowtown Ottawa. Read moreGenuine Hotels.com guest review
Easy parking. Beautiful lobby. Pleasant and most helpful front desk staff. Spacious room. Very comfortable and clean. As to lobby restaurabt and bar, well trained and pleasant staff. Reasonable prices for food and drink.Genuine Expedia guest review
Hotel very nice. Needs to be re-furbed. Restaurant leaves a lot to be desired.Genuine Hotels.com guest review
Great stay. Terrific health club. Wonderful bed and good shower. Lovely sitting room with french doors into a bedroom with a window looking over the golf copurse and the skyline of Ottawa.Genuine Hotels.com guest review
good value for the moneyGenuine Hotels.com guest review
"Best for the price"
Very clean, large rooms. Nice quiet spot. No restaurant open for lunch.Fre parking, free internet.Genuine Hotels.com guest review
"good hotel for familly"
The room had old TV, the furniture was in bad condition, the refrigerator was really old. The new swimming pool was good, location is good, it looks great from outside.Genuine Expedia guest review
This hotel has the potential to be all that it claims to be with some minor changes. Site and lobby are beautiful however room and amenities are lacking and need updating. Upon check-in I found the room carpet badly stained in many areas, a broken chair and an insufficient quantity of towels. When front desk staff were informed they did not offer another […] room but did replace broken chair and provide 1 additional towel set. The televisions were in desperate need of update, the channel selection was very poor, the cost of movie rental was outrageously expensive. The most unfortunate thing was the t.v. reception. A number of basic channels were very snowy making them very difficult to view (ironically one channel had the only movie playing that evening). The gym and pool were nice. Apples and fruited water are offered in the lobby however, it would be nice if a light continental breakfast was offered each morning. A potential 4 star hotel that just needs some T.L.C. Read moreGenuine Hotels.com guest review
"Great Place for the Rate!!!"
Great place for some peace and quiet yet close to downtown to visit all the attractions.Genuine Hotels.com guest review
"Two day stay in Chateau Cartier Resort"
The hotel is clean and the room was confortable. It worth stay with family. The location is several miles aways from the down town. If you are not a city person. It is perfect place to stay. The only improvement is the pool openning time. It will be closed on 9:00 PM.Genuine Hotels.com guest review
"Comfortable Stay At A No-Frills Hotel"
When we started planning for our family trip to Ottawa we looked at many hotels in the Ottawa area and took into account these factors which led to us booking the Chateau Cartier. 1. Location to downtown Ottawa 2.Hotel amenities ( such as free parking, free WiFi, pool ) 3. Price 4. Reviews on Expedia. After looking at many hotels, this hotel fulfilled […] all of our criteria. We were not disappointed. The hotel is literally 10 minutes to downtown Ottawa. The staff was friendly and courteous. From the outside, the hotel looked great and the inside was no different. The suite style room we stayed in was definetly a no-frills room, but very spacious. My wife and I slept in a roomy, comfortable king sized bed and my 2 young girls slept in a sofa bed which was sufficient for them since they had their own old school CRT TV and we had one in our room. The TV programming was a good mix of English and French. The hotel was quiet at night and housekeeping was prompt in the morning and did a fantastic job. We loved the freshly renovated salt water pool and hot tub on the lower level. My only criticism is that the pool closed at 9:00 PM. A few extra hours to relax after a day of sightseeing would have been great. Also no room service was available. The breakfast buffet in the restaurant was delicious on the days it was available. Overall, we were very pleased with the Chateau Cartier and would not hesitate to stay there again with the family. Read moreGenuine Expedia guest review
"No pool !!!"
Room was clean, neat. Beds were comfortable. Newly remodled bathroom. Quiet location. Very upscale, nice views of golf course. Pool was being remodeled so was not available, which we did not know about...when asked front desk for alternate pools, they found community pool down the road but we drove there but it was closed for cleaning ! TV did not have […] many chanels,but maybe that was just how quebec is ? This hotel was close to ottawa and the Gatinaeu park. Read moreGenuine Hotels.com guest review
"THIS PICTURE IS NOT WORTH A THOUSAND WORDS"
WHEN WE FIRST ARRIVED,I WAS GIVEN A DIFFERNET ROOM,NO WIFI ACCESS,POOL NOT OPEN...WOULD HAVE GOTTEN MORE GOING TO HOLIDAY INNGenuine Expedia guest review
"One night stay"
The room was very large and if you're looking for a nice golf course, restaurant in the hotel and you don't care how much money you spend then this is the hotel for you. While it had a pretty lobby the desk clerk only spoke French and understood very little English.Genuine Expedia guest review
Check-in: I was the only person checking in. It took more than 20 mins The hotel put a $250 "security deposit" on my card and did not provide a reasonable explanation The Room: there was pubic hair all over the bathroom floor The seating was very stained In the bedroom there were 3 lights only one worked The shared deck outside the the room was in […] bad condition and did not appear safe The restaurant was closed Read moreGenuine Expedia guest review
Stay was fine; however there were no restaurants open when we were there! The brazilian restaurant was full the evening we arrived and closed the other three nights we were there.Genuine Hotels.com guest review
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