"Good overall stay"
Went with my family ..The wifi and hassle free parking is a plus. They let me check in early and I missed the rush!! Room needed to be brighter...didn't care I was there only one night.Genuine Hotels.com guest review
"Good Hotel, bad English"
This is the only hotel we found in Canada that comes with sofa bed suitable for four adults. Good price, very clean and upgraded. What we liked most was the room size, very spacious! However it does not offer complimentary breakfast. The sofa bed was not comfortable, old springs, we woke up with sore back. The front desk staff were helpful but I hope […] their English was better so they would understand what we meant by "blanket". Instead we got a bed sheet. I had to go personally with the staff to the storage room to pick up what we needed. Besides, we could hear next door noises. Read moreGenuine Hotels.com guest review
"Nice, very nice"
Overall this hotel was very, very nice. The hotel staff were helpful and friendly; however they did forget to dry clean a shirt that I submitted, and I believe that was was due to the particular people on duty at the time of my submitting my shirt (they were not as useful as the rest of the staff). The main manager was absolutely awesome, and he tried […] to make up for the lack of dry cleaning with gifts. Overall, I highly recommend this hotel. Read moreGenuine Hotels.com guest review
"great place to stay"
fantastic room, clean, great service, nice amenities, and close proximity to downtown OttawaGenuine Hotels.com guest review
We stayed there one night. It was a beautiful facility. But somehow, the bed was a little bit damp.Genuine Expedia guest review
"Fantastic hotel, even if you don't like golf"
Spectacular hotel, our suite had plenty of room. We loved the swimming pool and huge fitness center.Genuine Expedia guest review
"Stay here instead of downtown Ottawa"
This hotel is conveniently located just across the bridge from downtown Ottawa and offers a pleasant, tranquil environment with free parking. Decor could use a little updating, but still a great value.Genuine Hotels.com guest review
"Nice room, wrong size beds"
Stay was fine. We reserved a room with two queen beds and was given a room with two double beds. Desk clerk was unwilling to switch our rooms. Room was clean and comfortable.Genuine Hotels.com guest review
"Best stay of our trip"
This hotel is managed with excellent staff and amenities. The staff person who checked us in was quite helpful in recommending a restaurant for dinner and check-in was quick. Their chocolate chip cookies upon check-in are amazing, warm and make for a a delicious welcome. This hotel is across the river from downtown Ottawa and gave easy access to sightseeing. […] Unfortunately, a draw back for Hotels.com is that we found directions to each of our hotels over a 10 day period very frustrating. It would be helpful if this website provided detailed instructions in the future. We stayed two nights at this hotel and had no complaints other than the lack of a complimentary breakfast included in our reservation. Read moreGenuine Hotels.com guest review
"Fantastic alternative across the river from Ottawa"
This is an older large hotel with plenty of amenities. It does have some things you want to know about, like staying on the 4th floor or higher as these floors have been remodeled and a very nice. Fresh warmed cookies and apples are gratis at the front desk, plus water is supplied in room. Excellent pool that is warm and a hot tub that is quite hot. […] The only thing not up to par is the in-hotel restaurant. Plenty of food options just East on the same street in Gatineau or across the river in Ottawa. Free Parking and Shuttles service to Ottawa. Read moreGenuine Hotels.com guest review
"great experience - need to do it again soon!"
We VERY much enjoyed. I was worried if children would be welcomed and they were. Ate at the breakfast buffet and it was very satisfying. Front desk staff were particularly helpful and pleasant. We will do it again. I recommend this hotel without hesitation!Genuine Hotels.com guest review
"Very nice hotel"
The fresh cookies and a bag of activities for the kids at arrival was a very nice touch. The rooms are clean and comfortable. The rooms are huge. We were 3 adults and 2 kids and could sleep comfortably in the existing beds. Overall a great experience.Genuine Expedia guest review
"Great hotel to explore Ottawa"
Clean, comfortable hotel. Very nice breakfast buffet. The staff was super friendly and helpful. The drive downtown was short and easy. Great location and if you like to play golf, great golf course too.Genuine Expedia guest review
"Very nice hotel and close to everything."
Excellent with a great staff. I used the gym facilities a number if times and they are great. Sauna, steam room and a spa for a massage. Rooms were very comfortable and the hotel is very close to most everything in the area. I hope to use the golf course next time I stay thereGenuine Expedia guest review
"Really nice hotel but not flexible"
I really liked this hotel but I didn't find that they were flexible. I thought the receptionist at the spa was rude and didn't try hard to see if she can fit me in. The staff at the hotel were nice and friendly and I would go back.Genuine Hotels.com guest review
"Nice stay with the family"
I love the room setup, 2 Queens, one in each room separated by French doors. Staff was friendly.Genuine Hotels.com guest review
"Nice place to stay between 2 days around capital."
Great room layout with D&Q with doors to separate two make two bedrooms,essentially. Few small maintenance items for the room which did not really detract from our enjoyment in the room. Biggest disappointment was the hot tub that wasn't hot and the steam room was also out of order. Not what we were hoping for after a day of skiing! Fantastic pizza […] ordered in, from local pizzeria, which had sesame crust - try it, you'll love it. Read moreGenuine Expedia guest review
"Nice older hotel. Across bridge to Ottawa centre."
Older buiding so some nightime sounds due to electric heat or dripping off roof cannot say which, kept my daughter up much of night. Beds were very comfy if you don't like hard beds. Older hotel but staff was great. I didnt get room with the modern decor as advertised but had a suite of sorts and very spacious and clean. Used the pool, salt water . […] Was a bit "stuffy"as no pool toys present for kid but patio furniture around pool in new condition. Was a gym next door to pool that was used by the community not only hotel guests so they try to maintain a professional atmosphere here. I'm sure summer view from pool would be lovely as many patio doors frame the walls which lead out to golf course. Would stay again. No parking fee which was nice also. Read moreGenuine Hotels.com guest review
"Close to all must-see sights"
Great hotel, I recommend!Genuine Hotels.com guest review
"A hidden gem in the Ottawa region"
The stay was very comfortable. From free parking to rooms that were substantial in size, the Chateau Cartier was an excellent experience.Genuine Hotels.com guest review
"Perfect all the way!"
I stayed there for 3 nights, loved the room, loved the golf course view, loved the pool and sauna and restaurants and gym!Genuine Expedia guest review
Nice hotel but could of been a little cleaner and more options to eat at the hotel. The staff was wonderful.Genuine Expedia guest review
"Great location & free parking"
Beautiful suite over-looking river, great value. Good service. Only complaint was that TV in living area was not working. Very clean hotel & convenient free parking.Genuine Hotels.com guest review
"Excellent Hotel with Good Comforts"
I stayed for 1 week from 22nd Sep to 29th Sep 2013 and I felt very good staying at this hotel. Even I recommend for others.Genuine Expedia guest review
"Close to city"
Good for living. No complimentary breakfast. We can make our own arrangements for it. Down restaurant food I is expensive. Not much variety.Genuine Expedia guest review
"Not far to Ottawa"
good!Genuine Hotels.com guest review
good locations, good near restaurants, good hoteis amenitiesGenuine Hotels.com guest review
Beatiful hotel,,big and clean rooms,,, would go againGenuine Expedia guest review
"Wonderful hotel at very reasonable price."
We arrived very early, but they had a room ready for us. We had only reserved a basic room, but they upgraded us in a suite at no additional cost, perhaps because there was a large convention group, and the hotel wanted to place us in a quiet place away from the convention guests. Everything exceeded expectations, from the comfortable bed to the free […] continental breakfast available in the lounge on the Club Floor. We chose to do without daily maid service for our three day stay, and were rewarded each day except checkout day with a substantial discount at the restaurant. Breakfast buffet in the restaurant was very nice, and with the coupon, also very reasonable. Very nice pool and jacuzzi. We did not use any of the other health club facilities. The staff was very friendly and helpful with every request. We did not try dinner at the Brazilian Restaurant, but it sounded tempting. We did find an exceptionally good Vietnamese restaurant just a few minutes east, also in Gatineau, called Palais du Vietnam. Wonderful dinner, and very pleasant staff. Read moreGenuine Expedia guest review
"Very helful staff"
I stayed in that hotel for 5 days. The best part was, the staff was always willing to help you. I didnt had car, so I had to rely on bus. The staff guided me well, they let me know the directions/bus numbers/bus timings. The cab drivers were talking french which I dont know. The staff translated and help me on that. The rooms were nice and comfortable […] for me. The rooms had a nice view of the Golf course. Overall I had nice 5 days in the Hotel. I recommend this hotel. Read moreGenuine Expedia guest review
A little noise from the outside, not sure cause of contraction or not.Genuine Hotels.com guest review
"Close to downtown Ottawa"
It's a very nice hotel and we have a pleasant stay.Genuine Hotels.com guest review
not so good. nothing much interesting. if you ask me again and again to write more n more on the hotel..... I am sorry to say ...experience in food and other general things are not at all good ... very bad time for me ...Genuine Expedia guest review
That hotel was undergoing some renovations, and the hallway on my floor was very musty smelling. That's probably because some of the room carpets were ripped out? Also, one of the restaurants was closed and the one that was open didn't really have a good atmosphere for breakfast and lunch (dark).Genuine Hotels.com guest review
"Not a bad hotel"
The hotel feels a bit outdated, but not bad overall. The carpet had stains. I asked for a different room - they gave it to me right away, but the carpet there had stains too...Genuine Hotels.com guest review
"Wait until everything reopens"
There is condo conversion and new ownership coming in, so that at the moment, many things were not available. Only one restaurant, one bar was open and no room service. The air conditioning is not individually controlled and not very effective. The rooms were fine; beds comfortable and the staff outstanding.Genuine Expedia guest review
"A wonderful place to stay"
This was a very nice hotel to stay with a family. We stayed for four nights and upon arrival we were given backpacks for the children and coloring books. The people at the hotel were friendly and kind. The hotel room was clean and comfortable. Really, the ONLY thing I can say to be aware of (which isn't a "hotel" issue) is TV programming. My children […] learned quickly their favorite early morning programs only showed in French :) Bright side - they went without TV while I showered and played instead. Read moreGenuine Hotels.com guest review
"In need of maintenance"
- broken fridg handle. - draperies would not close. - rusted shower pole. - expensive mediocre breakfast buffet.Genuine Expedia guest review
"pleasant atmosphere, clean , not hectic, relaxed"
felt comfortable there, pool closed early, would have liked it to close laterGenuine Expedia guest review
I loved this hotel....they have huge and nice room, will be 5 stars if they have free continental breakfast ;)Genuine Hotels.com guest review
"Very Nice Hotel"
We thoroughly enjoyed our stay.We had a great suite that overlooked the golf course with the city skyline in the distance. The pool and jacuzzi were great. The hotel is conveniently located just across the river from Ottawa.Genuine Expedia guest review
"Economical without compromising quality & comfort"
IT WAS HEAVENLY!!! I love our room! It was huge and very cozy. There were two double beds, but one of them was in a room within the room! Two TV sets as well. Their swimming pool was big compared to other hotels of their size, the gym was also big, you'd think you're in an actual gym. There was dry and wet sauna in both the Women's and Men's change […] rooms, although the wet sauna in the women's change room was out of order, I did try the dry sauna. There was a hot tub beside the pool as well. The golf course behind the hotel made the hotel look very inviting. They have this promotion where if you don't want to have your room cleaned by their staff for the day, you get a $10 gift card to use at their restaurant. We availed of this twice and got a $20 gift card which we used for breakfast on our last day. It was fantastic! I will definitely stay in this hotel if I ever go back to the area. MORE IMPORTANTLY, I was there to attend a Criminal Law conference at the OTTAWA Convention Centre and it was just a 10 minute drive from the hotel to the convention centre. It was very straightforward with hardly any traffic! So if you want to visit OTTAWA, better to stay in this hotel because parking and internet are free which will save you a lot compared to the hotels in downtown Ottawa where you have to pay $16-$20 parking per night plus you also have to pay for the internet! Chateau Cartier is economical without compromising quality and comfort! Read moreGenuine Hotels.com guest review
"Good hotel for family"
Has all the amenities but the bathrooms are very small and the water in the tub does not drain properly. I was hoping they might have fixed the problem form my last visit 2yrs ago but they did not.Genuine Expedia guest review
"scenic views, etc."
Great view of the golf course and the river from our room on the 6th floor. Our only problem was the maid service. We stayed 5 nites and 4 out of 5, the maid was either late, forgot to make up the bed, didn't sweep the floors or supply needed soap. The night before we left, the room was cleaned up to our expectations. The restaurant was decent especially […] the service there. We ate in the bar area with the limited menu, but my wife really enjoyed her chicken Caesar salad and I got a perfectly cooked sirloin strip steak each time. I enjoyed using their golf facilities (practice range, putting green and chipping area). Had some problems getting into the city by making a wrong turn over one of the bridges. Once I got my driving act together, getting in and out of the city to the hotel was quick. Read moreGenuine Hotels.com guest review
Great place, friendly staff!!Genuine Hotels.com guest review
"What a hotel? OMG!!"
I took my family for the July 4th holidays. We had so much fun. This will definitely be one of the first hotels we would check out next time we are in that area. Very courteous staff who go well-beyond their call of duty to make us feel welcome. What can I say- even my toddler was impressed (now that is the most difficult)!!Genuine Expedia guest review
Check in was fast. Staff was friendly. We were on a corner room with separate bedroom and living room. The room was very bright which we enjoyed very much. The only downside was the food in the restaurant. The hamburger was dry, like eating a cardboard. The salmon was okay but the relish smelled old. Overall, it was a nice experience.Genuine Hotels.com guest review
"Food great Brazillian resturant"
we had to change floor do to ac system not working.Genuine Hotels.com guest review
We came to the area to go to the Star Wars exhibit in Ottawa. The hotel is very dated and looks old and dirty. The room was clean enough but the shampoo and other items are big bottles that remain in the room between guests. To me this is not very hygenic. During our stay there was a school trip and we were surrounded with children who were loud as […] well as the supervisors. This made our stay not very relaxing. We also found that there is not very much around and you must drive to get anywhere, no walking to restaurants. The hotel restaurant is also only open for dinner. Overall we would not stay here again, we would pay the extra money and stay in dowtown Ottawa. Read moreGenuine Hotels.com guest review
Easy parking. Beautiful lobby. Pleasant and most helpful front desk staff. Spacious room. Very comfortable and clean. As to lobby restaurabt and bar, well trained and pleasant staff. Reasonable prices for food and drink.Genuine Expedia guest review
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