Everything turned out pretty nice for it being a last minute stay. The hotel was under construction. Also I requested a handicap room. I was curious why I was on the third floor with my father whom could not walk. Other than that the stay was rather nice.Genuine Hotels.com guest review
Hotel was fine for business stay. Currently under construction, which to me, would mean a discounted rate? All in all it is fine. If they do a good job with the refurbish, it should help spruce it up a bit. I'd go back for business.Genuine Hotels.com guest review
"Great for families"
Our family of 4 stayed here and had a good experience. Kids loved the pool, parents loved the very comfy beds, plus the complimentary breakfast. I know this sounds weird and minor, but we also loved that we could turn the heat on and the fan ran all night so we had white noise. Slept blissfully well because of that. All hotels should have fans like […] this! Read moreGenuine Expedia guest review
"Close to O'Hare"
They were renovating at the time, so it was a little dusty, but they placed signs up to let you know this. We stayed in the room right next to whatever it was they were renovating, and didn't hear much noise. It was pretty peaceful.Genuine Expedia guest review
"Owner was chewing out employee in front of clients"
The staff were all nice, but needs a different owner.Genuine Expedia guest review
Front desk agent was always on her personal cell phome when i needed to speak with her. Seems her personal calls were more important than a customers needs. Also, breakfast was nothing special. Construction at hotel but at a standstill....just workers milling about....nothing getting done.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Hare South Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
"Pre-flight departure stay"
Not looking for anything more than pre-flight stay. Shuttle was arranged at check in, and was on time. Didn't eat breakfast as it didn't start till 7am. (wish I had known that ahead of time)Genuine Expedia guest review
"OK Place to Stay - Very nice Staff"
Very nice staff and pleasant comp airport to hotel shuttle van drver ... ok airport hotel option - clean and bed comfortable.Genuine Expedia guest review
"Decent hotel but under renovation at present!"
Overall the hotel was alright, however, the breakfast options were very limited. In the room, the bed and the pillows weren't comfortable and the a/c kept switching off by itself !Genuine Expedia guest review
Super friendly staff. Very helpful. Ok clean.Genuine Hotels.com guest review
"Good but a little noisy"
Everything was above what I expected except the noise level. There was an adjoining room next to mine and I was woken several times by my neighbor's alarm, phone, tv. They weren't being loud- the connecting door just didn't muffle any of the sound.Genuine Expedia guest review
Front desk could have been friendlier. We park and flew and our return to the hotel was less than pleasant. Front desk was overwhelmed and not pleasant.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Hare South On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed always maintaining a professional and courteous attitude with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
We were just in Chicago for one night and wanted to be near the airport so we could hop on the metro. The hotel provides shuttles to the airport, they have nice rooms, an indoor pool and hot tub, wifi, free parking and a great free breakfast! If we ever need to go back we will definitely stay here!!Genuine Hotels.com guest review
The hotel was nice and had a good variety for breakfast. The only down side was there was no clock in the room.Genuine Expedia guest review
"not bad, but not great"
Hotel was under renovation, which was ok. Pool was cold and without many towels. Hotel staff was not very friendly. Breakfast was good.Genuine Hotels.com guest review
The beds were hard and the room had some minor issues. Other than that the staff was friendly.Genuine Hotels.com guest review
Overall the stay was very pleasant. They are under renovation but was not inconvinienced by this at all. There was however one front desk lady taht was extremely rude and should be releaved of her postion, managemant was notified.Genuine Hotels.com guest review
"Simple Quiet Hotel"
This hotel gives you more bang for your buck. Very simple and quiet which is good for a business traveler who just wants to stay for a quick turnaround. Staff needs to be more friendly, probably was a long day for themGenuine Expedia guest review
We used the Country Inn & Suites as part of a Park/Sleep/Fly package. It offered a very good value for the money. The location was good and the transportation service to O'Hare Airport was quite good. The facility and rooms were quite nice. While this is clearly a budget motel, it offers a very good value for the price.Genuine Expedia guest review
"Served our purposes well."
We have a five hour drive to Chicago and an 11 am flight from O'Hare. Rather than wake before dawn and pay long-term parking, we opted to drive the night before, and use a hotel shuttle to the airport. Four adults (me, my wife, and two young adult kids). We had a double room with queen beds. The staff was very friendly, the room was clean and comfortable. […] The only factor preventing five stars was they were under renovation, so there was some mess connected to that. The complementary breakfast was quite nice: hot eggs, sausage, waffles, real oatmeal (not instant), as well as the usual pastries and cereals. Read moreGenuine Expedia guest review
"outside of city to drive in -very remote! Loved it"
I enjoyed this hotel. It was under renovation so I wished they had made a temporary workout room. We had packed to workout everyday. y. There was no exercise room due to construction. Breakfast was fantastic. Staff was very helpful in many ways!Genuine Hotels.com guest review
"Accessible to o hare airport"
Staff was friendly and informative about airport pick up and top offs.Genuine Expedia guest review
"Great location for my business trip."
I was in town on business. Stay was great with 1 small 3 exception water pressure is terrible. Maybe due to the renovations. I will stay at this location again.Genuine Expedia guest review
wonderful facility!!Genuine Hotels.com guest review
"Nice hotel close to airport."
The hotel was under construction but it was still comfortable.Genuine Expedia guest review
The hotel was functional. Breakfast was ok with limited seating. Renovations were going on so big dumpsters right by the front doors, loose carpet squares in the main hall, sheets of plastic hanging in hallways. Room seemed clean. Location was strange, near the tollway but nothing else around. Indoor pool right next to lobby in clear view of guests […] checking in or going to rooms. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, O'Hare South We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"Daughter's New Adventure"
Hotel is in the middle of renovations which meant a few inconveniences which was to be toleratedGenuine Hotels.com guest review
Was under re-modeling, but still comfortable. Would stay here again. Quiet and nice.Genuine Hotels.com guest review
We had a restful stay, the shuttle drivers made our trip much less stressful than it might have been, we enjoyed the pool and the whirlpool. The rooms were pleasant, it was a quiet location: I couldn't hear any plane noise, though husband said he maybe heard it. Food was great for the price, husband especially enjoyed the use of the waffle maker. Only […] one slight besmirch and that was a guest who was so drunk she had vomit on the edge of her shirt, standing in the elevator trying to figure out how to use a corkscrew to open her beer bottle, though it wasn't something the hotel could've really helped. Read moreGenuine Hotels.com guest review
Very nice and professional staff, breakfast was great ....staff was very professional . and hotel cleanGenuine Hotels.com guest review
All was great!Genuine Hotels.com guest review
We were given great service as we were flying out and into Chicago . Having a shuttle to airport and a reasonable price to leave car there was great! The staff was pleasant, accommodating, and resourceful to help us get where we wanted to go while in that area. (We needed to get to Winnetka) The idea of a "breakfast bag" which I have never seen before […] was great! THEN the breakfast bar when we returned was fantastic! Have never seen one like that in all of my travels except in a very expensive hotel/r Read moreGenuine Hotels.com guest review
"close to convention center for dance competition"
The stay was fine, but they need a better breakfast cook. The oatmeal is watery and not cooked right.Genuine Hotels.com guest review
"Convenient - near the airport"
The hotel was close to the O'Hare airport and there was a shuttle. It was also close to restaurants - couple within walking distance. The hotel was neat and clean. There was coffee and cookies all day in the lobby.Genuine Hotels.com guest review
The pool was too cold and too much chlorine in the spa. Otherwise everything else was great.Genuine Hotels.com guest review
Quick and easy check-in. Easy access to major roads and eateries. Hotel was nice and clean...very quiet and comfortable. They even have a little "convenience" store right next to the main counter. (Ramen noodles, snacks, etc...) The room had a refrigerator and a microwave. Breakfast had eggs (2 ways), biscuits, gravy, an assortment of breads, hot oatmeal […] (already made), yogurt, cereals, pastries, etc...We will stay again without hesitation. Read moreGenuine Hotels.com guest review
"Chicago 3 Day Weekend Vacation"
The hotel was nice. Easy to get on and off I-290. The pool was too cold for a 2.5 year old toddler. Spa water had too much chlorine. Breakfast was great, rooms were clean, and the staff was nice. The also provided us with a park-n-play (crib) for our son.Genuine Hotels.com guest review
Was not vedy clean hotel. Shoer was small . I will not book it a gain.Genuine Expedia guest review
Bed was not very comfortable to me.. My back was hurting me the next morning..Genuine Hotels.com guest review
"It was okay"
This hotel was okay. We were there for 4 nights, and I will say maid service and cleanliness was top-notch during the week; but over the weekend, not so much. There was only one staff member at the hotel desk who was friendly; the rest were polite enough, but without warmth. The breakfast tasted great and there was a good variety, although the breakfast […] room was small, so if it was busy, you may not get a seat. And don't even try to go into the attached dining/conference room - you will be rudely told you cannot go in there! The breakfast person in charge was rude and extremely territorial with "his" breakfast room. Pool area was nice and fun for the kids - pool water was too cold and hot tub was way too hot, though. Even though it's close to the airport, noises weren't all that noticeable. It was great they had free parking and internet access. And fairly easy access to the interstate. Read moreGenuine Hotels.com guest review
"On our way to Shedd Aquarium"
We didn't arrive very early, so we were VERY thankful that the pool and hot tub stay open until midnight! Also, they open at 6 AM, so a few of us took an early morning dip, too! We LOVED that! Also, we were pleased to see such great breakfast choices - bacon, cubed potatoes, eggs, yogurt, toast, french toast sticks, fresh fruit, oatmeal, cereal, and […] muffins. You just can't ask for better choices than that! Read moreGenuine Expedia guest review
"Nice touch of sleep"
2 kids, 2 adults, really enjoyed 2 nights stay on comfortable double beds. liked the morning breakfast.Genuine Expedia guest review
"DONT STAY HERE!!"
Do not stay here! You can hear people above your room. Floors are dirty and they charge 30.00 for incidentals that is unexpected! Don't waste your time or money.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, O'Hare South Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the issues you encountered with the noise. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
Hotel was what you would expect for the price. Good location.Genuine Expedia guest review
"Comfortable hotel near to the O'Hare airport"
A very pleasing stay. All the place is very clean. The room is nice and comfortable. Everything looks like new. I recommend it. It is at 20 miles to downtownGenuine Expedia guest review
Ideal place for accessing to the ORD and downtown Chicago. 25 minutes to Willis Tower. The room is clean and well maintained, and the staff is kind.Genuine Expedia guest review
"hard to get to"
most of the visit was good. the room was clean, beds were not very comfortableGenuine Hotels.com guest review
"Good place for a good price"
Staff is very nice and helpful. Breakfast has a good variety and isn't just pastries and ceriel. Did wait a long time to be picked up....Genuine Hotels.com guest review
The hotel an staff were great. They were very accommodating and the pool and hot tub were excellent. If i'm ever there for business I will stay here again.Genuine Hotels.com guest review
The staff at this hotel were very pleasant and a joy to work with. The room could have been a little cleaner. There were food crumbs left on the carpet. We would still enjoy staying here again.Genuine Expedia guest review
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