We stayed in the hotel for 10 nights in the middle of December. The staff is really nice, our room was clean and had everything you need. The food was excellent! There was enough space for everyone on the beach and in the pool area. The animation staff was very dedicated to their work and had some nice activities prepared. You will never be bored t […] here! Read moreGenuine Expedia guest review
Just go you'll see how nice it is.....The beach isn't huge but real nice. We just got back yesterday from our 10 days of bliss...Food is good......Perfect location for Playa Del Carmen...The shows were decent....Our room was nice and updated....The staff were nice and helpful......Short ride to most activities..Genuine Expedia guest review
"Smaller resort in good location"
Staff were very nice . The bartenders at all locations were very good with any drink a visitor could explain. They were very well versed in mixology. Hotel was in good location, I have stayed in Playa many times so I knew my way around. Even if you did not want to walk; the taxi cost 70 peso to other side of Playa. Off the resort , just a short walk […] away are good restaurants , if you tire of the resort food.Speaking of the food, breakfast and lunch were good. The snack bar as well. The dinner at the buffet could be better. Idid not eat at the 2 ala carte restaurants. Read moreGenuine Expedia guest review
"Fun, friendly and compact little resort"
Our stay was brief, just three nights and we missed two of those due to flight delays. Wished we could have stayed longer. The staff was very friendly and welcoming. People complain about the beach and the boats anchored there but we didn't mind that at all. An added plus was the free use of bikes, which we used to tour around Playa del Carmen shopping. […] The resort is small compared to many but that has its own benefits. Easy access to all the amenities. Read moreGenuine Hotels.com guest review
"Hotel on the beach, but thats about it!"
I just returned from a week at Coco reef with my wife and 3 kids( 16 & 15 yr old girls, 13 yr old boy). Upon checking in they informed me that they didnt have adjoining rooms(I paid for 2 doubles that adjoined). They "Upgraded us to a suite.....with a king size bed in one room, a sofa with pull-out...and then brought in a roll away"...not quite the […] 4 beds we paid for but didnt want 2 seperate rooms in 2 different places..Not quite family.... First night to take showers and there was"NO water pressure". and no hot water!!! To get presure, u had to turn on the sink water, then the shower. Nice end to our first day!!! They managed to get luke warm water that trickled out..Thats what we dealt with all week for showers..... The buffet food was always...I mean always...cold. Not sure if they dont have proper warmers or what, but breakfast pancakes,french toast,etc in am always cold...lunch and dinner the same. The food was always the same as well with very little variety. Kids ended up eating at pool bar on hamburgs and hot dogs...Italian restaurant way below average. Didnt eat at Mexiacn restaurant..AN added $6/per person for that....nice all inclusive!! The pool was nice enuff and pool activity people very nice. The beach was also nice and steps from hotel. There are no waves here though as there is a reek that stops that...so its good for little ones but pretty much a soaking tub.Bar service slow and unfriendly..Would not ever go back unless free with every upgrade. Read moreGenuine Expedia guest review
Construction at 7am, additional charges for everything (coffee, food, beverages), inconsistent service and a tiny beach. I would not stay here again.Genuine Expedia guest review
"Decent beach front hotel"
The lobby area is very inviting. Very pretty ceiling and statue. Front counter staff was nice. Talked to Louisa who tried to get us to do timeshare presentation, which we declined, but she did provide good tourist information. She was nice, but ended up asking us about it 3 times over the 4 days we were there, which I felt was annoying. Our room was […] adequate. Nice view of beach and pool. We were in 2259. Bed was a little too firm. Only saw 1 wall outlet to use in bathroom and didn't see any by night stands. Tv had limited channels. Lamp shades wouldn't stay straight. No issues with house keeping. Cleaned room nicely. Provided lots of bottled waters. No fridge in room. Every day we were there, around 11am ish they did water aerobics, which I didn't like. We tried to nap in our room but couldn't because it was so loud at the pool for that. Bar lobby was nice. Big tv to watch football. Bartenders were decent. Bathroom in lobby was really nice. Only beer choices were dos equis light or Amber..need more beer choicesfor the resort. Pool was big and pretty! Lots of chairs to lounge in the pool or outside by the pool. Pool closing at 8 pm is too early in my opinion. Pool bar was good. Bartender Milton was very nice. Hot tubs were warm, not hot. I was looking forward to using them, but not hot enough. Had 3 hot tubs all right next to each other facing the beach. Buffet was good. Daniel at the buffet was friendly and funny. Other staff at buffet were helpful. Read moreGenuine Expedia guest review
"I will go back!!"
The hotel staff was greag, the food was good. The hotel was very clean and there was usually some fun activities out by the pool! The hotel is located at a poit with a reef just beyond, several fishing and dive boats anchored out past the beach add to the charm. Lots of things to do, great dive shop on premises and lots of dive opportunities as the […] dive boats leave from the dock. If you wants some fun outside the resort there is a great little beach bar located next door that had a fun crowd (if you're not paying attention you'll miss it) and 5th avenue is just a short walk. I would definitely recommend it to friends! Read moreGenuine Expedia guest review
"Great for the money!"
We were there for a wedding that was at The Royal (a really expensive all-inclusive) and we decided to stay here because it was about $1,000 cheaper. We didn't spend a lot of time at our hotel but we did experience a couple of things. First, the pool is very nice and the hotel has its own private beach area though it is not large. We only ate at the […] buffet and the snack bar, both were nothing fancy but the food tasted good. I think the night restaurants are probably better. The rooms were clean and comfortable and for the most part the hotel staff is very friendly. They do try to get you to do a 90 minute tour to buy a vacation plan, which we got out of but one of the lady managers was really rude about it and telling us that we had time (did not appreciate that). I think the hotel is a reasonable price and you get what you pay for. Read moreGenuine Expedia guest review
"Cheap, confortable, good location"
Not too close to 5ta avenida, but far enough to rest from all the clubs noiceGenuine Expedia guest review
"Wonderful stay at The Reef Coco Beach"
The staff was very kind and courteous. The Mayaland Tour office made booking excursions easy. The nightly entertainment was delightful.Genuine Expedia guest review
"EXCELLENT HOTEL, VERY HOSPITABLE STAFF ...."
WE WERE HERE 3 MONTHS AGO, THAT'S WHY WE CAME BACK, THE ONLY THING THAT I CAN COMPLAIN ABOUT WAS THE WEATHER, WE CAN'T WAIT TO COME BACK NEXT YEAR , GOD WILLING ......Genuine Expedia guest review
"First time to Mexico"
My wife and I thought the hotel was very nice. I had done a lot of research on all inclusive hotels since we had never been to one, and first time in Mexico. We wanted a smaller property (peace and quiet was our main goal, and we also wanted the ability to dine without being set to a restricted reservation). This was the perfect place for that. We also […] wanted a location that was right on the ocean beach (not just a place that had beach access), and it hit the mark on that, too. I had read that with the all inclusive, most places only allowed you to get their house wine or draft beer, and rail drinks, otherwise there was a daily upcharge to get bottled beer, imports, and top shelf. I guess it wasn't clearly defined enough, because I thought I was going to have access to bottled beer and imports, but, I didn't see any bottled beer on site, and my wife was totally fine with rail drinks (she sampled many specialty drinks). I will say, their tap beer (Dos Equis) was great, and I drank that the whole trip. (They do offer Dos Equis Amber in the lounge bar, too.) I would definitely book the same location again. Their Italian restaurant was very good. (their beef was like a filet mignon) There are 5 places to get food during the day, and 4 bars. Daily activities to take part in. We spent 2 days just "chilling" and 2 days venturing out. It was a great relaxing, romantic getaway, and we will be going back next year. Read moreGenuine Expedia guest review
"Great deal great value great place"
Conviently located to 5th avenue, great staff... Quaint place and truly a real value! I have been twice and will be back a 3rd time :)Genuine Expedia guest review
"Nice place to relax or play"
First night was difficult as the air conditioning did not work well. Took entire next day to get anything done then we had to change rooms. New room very nice. Water aerobics lots of fun as was water volleyball. Shopping was nearby. Working on maintainance issues during low season so hotel a little messy. Staff did their best to keep it to a mimimu […] m. Read moreGenuine Hotels.com guest review
"Not for beach or breakfast"
I didn't get in the beach at all during my 5 night stay. It wasn't inviting because of the smell and all the boats parked real close to the shore. The breakfast buffet was very unhealthy except for the fruits. Everything was too much and you can tell they were left overs from the night or day before that were modified and recooked. I couldn't understand […] how they cooked the French toast. It was hard and with white sugar. The yogurts were overly sweet and artificial. I just wish they had salads and cooked some things simply and right. During my stay there were a lot of rain so the buffet area got drenched by the windows and at night the restaurants' roof was leaking, especially by the windows. I don't know how they handle the real rainy season and I don't know how they call this a beach resort. Read moreGenuine Expedia guest review
"Very nice hotel"
I have a wonderfull time food was good and the staff very friendly and kindGenuine Expedia guest review
"Not what I expected"
When we arrived on Thursday night about 10pm we checked into room 2360 which is on the right side down by the ocean. There is a private beach club that is right beside the resort. It was playing music so loud until 2am. We asked if that would happen every night and was assured it wouldn't and it was just a special event that night. I like to have fun […] just like anyone else and gave them the benefit of the doubt and tried to get some sleep. The next night same thing! The third night same thing except it lasted until 4am. By that time I was a little mad because we had not slept in 3 nights and was getting up at 7am for a excursion to Isla Mujeras the next day. They changed us to the other side of the resort for our last 2 nights. It was better. We booked a trip with Vanessa at the hotel marina to sail with 14 people to Isla Mujeras for $99. What we got was a booze cruise with 45 people and very crowded and they all only paid $60. What you don't really see on the beach in all the pictures is all the boats parked right directly in front of you on the beach all day. It really ruins the beach experience. The food was ok. I have been going to Mexico for the last several years and its all about the same. The resort is small and I did like that. The staff is always cleaning and the pool is nice. Read moreGenuine Expedia guest review
Service was excellent. We were greeted with champaign and soft drinks for the kids. Staff across all areas were professional and helpful. My daughter got sick (not from food or water, she had strep) & the rep at guest services was extremely helpful in connecting me to a pharmacy that offered free delivery. She stayed on the line to ensure we received […] what we needed. I also had to cancel a booked tour because of the illness and the tour agent within the hotel was able to accommodate that. The food was better than I expected. They provided a wide variety of food to please even picky eaters. The shows were entertaining. They do need additional activities. I didn't like that they had boats docked directly in front of the hotel. Overall, it was a great experience and we would go back. Read moreGenuine Hotels.com guest review
Our 4th time at this hotel, we love that's it's smaller than most resorts. Easy access to pool, beach, restaurants, and lobby areas.Genuine Expedia guest review
"PERSONNEL AT THIS PROPERTY ARE THE BEST!!"
EVERYBODY took their time to make out vacation be the best, from wait staff to bell boy to security. OUTSTANDING PEOPLE!!!!!!! Gracias.Genuine Expedia guest review
"Vacation with Friends"
The overall experience was good. I was on vacation with friends and this is a good budget friendly resort. The food was surprising decent for being an all-inclusive resort and the drinks weren't bad either. The one negative thing that I would have to share is the kids can be disrespectful at times. Their were a lot of parents that weren't supervising […] their children and since none of us were traveling with kids, we wanted to enjoy our time by the swim up bar but could at times because all the kids were around. There is a whole other pool that the kids could have played in. Read moreGenuine Expedia guest review
"Worst front beach"
Worst front beach ever...full of boats and dirty. Staff ok..restaurant food average.Genuine Expedia guest review
not what they promise, internet to expensive shows not to good, beach is not to good view but not to good to get in, food good but not to much variety.Genuine Expedia guest review
"Budget mostly-inclusive property"
Our first impression was good with a warm welcome, but that quickly gave way to a pushy sales pitch for a time share. Our room was missing towels, not everything worked, and it was not very clean. The food was ok, but the hours of service did not match the information they gave you. Also, they charged extra for the premium restaurant and certain wines […] and liquors. The only redeeming graces of this place was a few really good wait staff, a nice pool, and location if you want to walk the 5th Ave. Strip. You get what you pay for. Read moreGenuine Hotels.com guest review
The staff was very friendly and the whole place is very kid friendlyGenuine Expedia guest review
"Close to all activities"
I was not happy at all with the hotel. Service was awful at the hotel, bars and restaurants. Food was okay, nothing worth paying for all inclusive. The facility is not what is been sold to anyone. There is no beach and we ended up moving to a different hotel within two days. Both my 9 and 15 year old were served alcoholic drinks, twice. I did like the […] fact that it is a family hotel. Read moreGenuine Hotels.com guest review
"EXCELLENT IN EVERY ASPECT ...."
NOT ONE NEGATIVE THING TO SAY ABOUT OUR STAY. THE STAFF WAS COURTEOUS AND PROFESSIONAL AND THEY CARE ABOUT THEIR CUSTOMERS. I WOULD TOTALLY RECOMMEND THIS PLACE TO ANYONE WANTING TO VACATION IN MEXICO. WE WILL BE BACK .... :-)Genuine Expedia guest review
"Great hotel and staff"
The staff was so helpful. My mom got sick at the start of our trip and the staff was always willing and ready to help anyway possible. The food was great, always fresh fruits, activities at the pool and the shows at the theater were entertaining. everyone from the front desk and bellboy to the security and waitstaff and cleaning crew were great. I had […] a great time and throughly enjoyed myself. Read moreGenuine Expedia guest review
It was a greatly experience. I was worried about the arriving time because our flight was too early, but when we get there they did everything possible to make us feel welcomed. They gave us a cup of Mimosas, and started working on our room preferences, even thought the check in time was at 3 pm. What can I say only good things. The hotel crew, from […] the reception to the security guard, nice people, very helpful all the time. Read moreGenuine Expedia guest review
"Family Vacation Good Deal/AVOID FOX CAR RENTALSCAM"
Starting with Fox Rentals, they tried to bill me 300 USD for 'insurance' for a small car for one week. All looked as a scam, since the rental was already included in my booking and did not want to waste time (I spoke to the manager too), I took a taxi. Hotel is fine, is a small facility with clean rooms, few waiters but bar and restaurant were not crowded, […] so we got quickly our meals and drinks. I had an emergency as my cell phone was wet, and the 'concierge' lady could not assist me with one phone call to confirm my return trip to the airport. I reported that no hot water was out of my bath, maintenance guy told me that the newer wing where we stayed had some problems with the water boiler. We did not wanted to move, as there was the only Jr. Suite left at that floor (we booked 2 double queen rooms, but were very far apart one each other). Has a good location for walking to the Quinta Avenida, everything within the hotel was reachable with few steps (restaurant, pool bar, beach, lobby, room). Our room was one of the newest ones, and had a good view for both pool and beach. (2nd floor) We asked for extra towels and shampoos, we got them, unfortunately room was cleaned very late. We stayed for one week. We took some trips to the Riviera Maya for snorkeling. Beach has boats that does not look good, and cannot swim in front of hotel, you need to walk about 1/2 mile for clear beach Read moreGenuine Expedia guest review
"Nice hotel close to beach"
Went for a bday getaway, would go again.. I feel in luv with Luis from the buffet he made sure me n my frnd enjoyed ourselfs!! He is the BESTGenuine Expedia guest review
"hotel close to the beach"
Hotel needs more improvements on the facility. There are holes on the doors and walls that need to be fixed. The food was good at the buffet restaurant and the Italian restaurant. The only thing that can help improve the comfort of eating your meal is air conditioning at the buffet restaurant. The are a few fans that keep the air circulating and the […] outside heat added to the kitchen heat does not help. It is very uncomfortable trying to enjoy a meal while you are sweaty. Also, the facility says that it is all inclusive of alcohol beverages. Only the cheap alcohol is included. If you want the brand name you have to pay extra. Read moreGenuine Expedia guest review
"close to beach"
We wanted a smaller resort that was close to the beach. It is too small to simply spend days at the resort for more than perhaps 3. We went on 2 tours and snorkeling and fishing. We choose this resort because of the cost so that we could use the extra money for these outings. The food is very good the buffet is great and the two restaurants are very […] nice however paying 6 dollars for the Mexican restaurant is strange. They did put us in an ocean front room the first night and it was very dirty and disappointing they tried to get us to "upgrade" and pay the extra for the room. We choose not to and the pool front room was great nothing fancy but clean and cleaned daily. You do have to get your own drinks there are no actual waiters on the beach or pool but again because it is a small place the walk to the bar is very quick so not to bad and we saved money on tips. Read moreGenuine Expedia guest review
"You Pay for what you get..."
The reef coco resort lived up to its reviews that I had read prior to going I was worried it would be outdated but it wasn’t as bad as I was expecting. This resort is close to everything without the party scene being right on top of you. I will say be careful when using expedia because they are only the middle man in this transaction.Genuine Expedia guest review
"All in all, not too shabby"
Stayed at The Reef from 6/4 - 6/11 and had a wonderful vacation. Room and the grounds were kept clean. Only had a few issues but not enough to ruin our vacation. First off, we stayed in 2150 and had friends stay in 2148. Now, i'm not sure why because we left tip money for the housekeeping staff but they never left us any bottled water until the very […] last day (and that was 2 days after we quit tipping, I figured it wasn't getting me anything, so why bother) On arrival, we were greeted promptly but our friends names weren't on the reservation list. Not sure if that was a hotel issue or an Expedia issue but it was taken care of quickly. Got suckered into the timeshare presentation (dang it, they always get me) It was supposed to last 90 minutes but went for 2 1/2 hours. Got a $100 credit for the spa so my wife was happy. I enjoyed the food. There was only 1 day where I thought the food was so-so but all-in-all, it was good. There are 2 restaurants above the buffet dining room. 1 serves Italian and the other Mexican. The mexican one is an extra $6/pp.......don't waste your money. Wasn't worth it. The Italian food wasn't extra and it was good but be prepared to wait at either place. It was slooooooow. The beach is small, but clean and the water was pretty clear. They work hard keeping the place looking good and it shows. What we thought was kinda weird is that every night but one, we would be sitting poolside and it was quiet. We enjoyed that. Read moreGenuine Expedia guest review
I recommend this hotel and definetely I'll come backGenuine Hotels.com guest review
"Stay away from this motel!"
Food was terrible. Beds were rock hard. We requested a king size bed with a roll away bed, was told we would get two queens, actually got two full size beds. 'Fancy' Italian restaurant had leaking ceilings. Rain dripping on our plates as we were trying to eat. Toilets wouldn't flush. Had to call cleaning services 3 times during a 7 day stay for towels […] (there were 4 of us and they consistently left 3 towels) and for toilet paper. Room next to ours was under construction. Saws/hammers started at 8 AM. Prescription medications were stolen from our room. Beach surrounded by 20-30 fishing boats anchored just off shore. Nightly entertainment didn't have much variety. We realize this hotel was not the most expensive, however, it shouldn't have been this bad. We would not recommend this hotel nor ever go back. Read moreGenuine Expedia guest review
It was very good. Renovate rooms and good beach. No rocks in the ocean. The security was very good as well. Overall good expedienceGenuine Expedia guest review
"Nice beach...tons of room for improvement."
Hotel is old...food was so so, no entertainment for kids or adults. At least it was cheap....so cheap, Mexicans call this hotel their home away from homeGenuine Expedia guest review
loved our stay and are planning to return. the food could of been a little better we ate in Italian restaraunt every nite. the drinks of course were great and Estafania and Angel at the pool were so much Fun!!!Genuine Hotels.com guest review
"Great time in Playa Del Carmen"
Check in was quick and easy, delivered a glass of wine while we waited for our keys. Its not a huge resort so 4 days was plenty for us. The spa was fabulous and I was even given a free 15 min massage on the beach. The pool and pool bar were outstanding. The only complaint is the food isnt the best but I still found something each day to eat. I will […] say the omelet station is really good. No complaints here and would definitely go back! Read moreGenuine Expedia guest review
Food was good and room were clean.Water in the pool was a little bit dirty and the bartenders by the pool were no good.Genuine Expedia guest review
"everything but the bed"
the staff the pool the ocean view and everything was great except the bed. Hard as a rock so if you like that kind of thing you're in.Genuine Expedia guest review
I was looking for a small resort where I could relax, not party. The hotel was great for that. Not many people, no wait for check in or ever for food or drinks, and a nice pool. So for that it was perfect. However, we had no hot water, the food wasn't that great, and none of the staff ever smile. The wait staff acts as if you are bothering them when […] you ask for a water refill. Read moreGenuine Expedia guest review
"Nice hotel close to the beach and 5th Avenue"
hotel should have internet included at least in the lobby.Genuine Expedia guest review
"Good and bad"
Nice lobby-upgraded our room at check in for additional charge but they did not mention the VIP package which we still don't know if it was included in the upgrade. The room was clean and comfortable. Some of the staff was great but some had no idea what was going on. Example: we asked the staff out front where 5th ave (the main drag that was only a […] few blocks away) and they had no idea. Food was plentiful but not great. Example: the fruit was kind of..sad. The bar was ok- the drinks were sugary and they have no light beer at all (there is a bodega a 2 blocks away) You will get better service if you tip. Some times they serve in disposable plastic glass (which you clearly throw away) and they reuse them!!! We are green at home but seeing how they rinsed them was kind of gross. The beach was small, by the time we left there was no room for chairs- it was pretty tough to walk to the right due to rocks and rough water but do- able. Close enough to walk to fifth but you go down a coupe of pretty deserted blocks to get there. Fifth is great but it's more like Miami then Mexico. Mariachis charge by song ($10 per) -some really good restaurants but much more expensive than I was expecting. There were plenty of clubs but we were more into the bars and restaurants. Sala Rosa was just off 5th and on the way to the main part of 5th- it was great with a more local atmosphere. All in all my PDC experience was good Read moreGenuine Expedia guest review
Great location, within 5 mins walk of one end of the main shopping/tourist strip of Playa Del Carmen (5th avenue). The hotel was kept spotless, people cleaning constantly. Staff were very friendly and helpful with any request. Beach is small but they make up for it with tons of seats around the pool and it's directly beside a very quiet public beach […] so lots of room to spread out if you don't want a chair right in front of the hotel. Obviously some repetitiveness in the food, as they are trying to please everyone but each night had a theme and there was tons of variety too if you are willing to try new things and everything we tried was good. Read moreGenuine Hotels.com guest review
"Very clean and maintained well"
I have no complaints about the hotel or rooms itself. The rooms were very well maintained and clean. Also the grounds were kept up and clean. When we arrived we were asked if we would like a security box in our room, but it would be a per day charge, of course we needed one. We entered our room and it was already there, no one had to turn it on, so […] we didn't need to pay. We were greeted by a gentleman who we thought was in charge of the hotel, in fact they were getting us to do a timeshare, NO THANKS we are on vacation. No free WIFI, WHAT???? I have never stayed at a hotel that didn't have free WIFI, of course there was a charge for that, so me and my wife walked to the Starbucks to get in contact with our kids. We exchanged American money for Pesos at the hotel cause we were told by the hotel that there rates were better than in town, come to find out when we went into town the exchange rate was much better. Food was not that great. There was a charge for the Mexican resturant, not worth the money. The Italian resturant was not great either. The buffet food was a typical buffet, basically the same items everyday. My wife and I felt like there was a charge for everything, what happened to all inclusive?? Read moreGenuine Expedia guest review
"Close to the beach"
The beach was disappointing, water murky, boats blocks swimming. The ocean hits one side of hotel wall, and small piece of sand on the other side. There no volleyball on the beach in the vicinity. No tennis courts. No soccer. Not many activities to do. Boring as baseball. There is a net in the swimming pool, but no murk up for the lines. There are bikes […] for rent, but nobody tells you about their availability, I found out on my last day. Read moreGenuine Expedia guest review
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