"Nice hotel. Good balance of value and quality"
One problem was hotel was under costruction. This was very loud, all day long. There was no warning on website or through expedia.Genuine Expedia guest review
"Missing Grand Coco Bay!"
We have stayed here many times when it was Grand Coco Bay. Never once did we have a bad time or feel unwelcome until this year. Sad to see so many new faces with no smiles. It's under construction but we didn't mind that at all. It appeared they had cut back on their staff leaving those working very stressed. I don't care how pretty you make it if your […] employees are not happy neither are your guest. It was the kindness that kept us coming back. Read moreGenuine Expedia guest review
We loved every minute of being at the Reef. Our 3rd time there over the past several years, and I think this was the best. The people are so very kind, hospitable, fun and just make you feel at home. Can't wait to go back.Genuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear Guest, We appreciate your comments and we are glad to know you have enjoyed your third time with us. We look forward to welcome you once again at The Reef Coco Beach. Kind regards, The Management
"Good hotel, great service. Check in and out great"
Good hotel. Buffet food was bland at best. Eat at the upscale restaurant instead.Genuine Expedia guest review
Very nice hotel with a big pool and beach area. The location was a little upsetting, we walk like 20 min (even more ) to get to the 5th ave and to the main street with all the clubs. This hotel is great for people who loves all inclusive and know how to enjoy it. (if you planning to hang out with young people you better take a different hotel). Also, […] we got really upset because of the WiFi, it's not free and they charged a lot!!!! If you walk few blocks from the hotel you will find a FREE wifi network which is great and you can stay connected along the 5th ave. Overall we had fun. Read moreGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear guest, We appreciate your comments and we are glad you had the time to enjoy our installations such as our pool. As you kindly mentioned we are located on the beach just 3 blocks away from the beginning of the 5th avenue. Be advised our entertainment staff offers different activities and shows every day for you and your friends have fun at the hotel all day. We are sorry you were not informed about the internet before your arrival. Please note the hotel does not offer free Internet. WIFI company offers one machine with cards of 24 hours internet for 15 usd and they also offer 2 computers with internet at the lobby. We wish you happy future travels Kind regards, The Management
Great location, nice staff, buffet not good, but the snack bar and main restrants where amazingGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear Juliana, As you kindly mentioned, we have a great location, just 15 minutes walt to the 5th avenue. We are glad you could enjoy our staff's attention as well as our a la carte restaurants. We look forward to welcoming you once again at the Reef Coco Beach. Kind regards, The Management.
The staff was great,good food,very clean,i recomend this hotelGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear Guest, We appreciate your comments and we are glad you could enjoy our staff's attention as well as our restaurants' menu. We look forward welcoming you once again at The Reef Coco Beach. Kind regards, The Management
The hotel was clean which I loved. It would be great if they could offer more TV channels for the kids especially since most families unwind in the evening. The food was good but there could be more of a variety. The only downside is I felt the need to make a quick dollar off of their clients whether it would making a call to an activity which is through […] their hotel or to ask and speak to a rep - I think it is the idea that many people have that, when you live out of the country you have all this money which is not the case at all. Read moreGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear CJ, Thank you for choosing The Reef Coco Beach for your recent vacations. We are glad you enjoyed our restaurants' menu. We will transfer your comments to the chef so we can implement new dishes on the menu. Please be advised there is always the option to do a courtesy call through Guest Services at the Lobby. We look forward to welcoming you once again at our Hotel. Kind regards, The Management.
"My First Trip To Playa Del Carmen"
First solo trip, let alone oversea, was quite nervous. Not knowing what to expect besides the hotel was all inclusive. I did most my research on Trip Advisor, Google and Youtube and decided to choose Coco Reef Bay as my hotel. It was probably the best price for an all inclusive resort. So, after my trip, I can say my experience at Coco Reef was awesome. […] It was everything as I expected and more. The staff was friendly especially the hotel boy, Emmanuel. Also, the bartenders, Milton and Gilberto, were really friendly and cool. I used the hotel travel agency to buy my Coba excursion because they'll pick you up in front of the hotel at 7:20 in the morning. The pools were cleaned and the beach was literally 50 yards from the hotel. There were 3 restaurants and the food was good. There's no dress code for the buffet restaurant but the other two required you to wear business casual and no shorts and no sandals. It's unfortunate to hear other guests having issues with the staff or their room but that could happen at any other resort. Please remember to bring some dollar bills or small pesos for tipping at the bars or at the restuarants. People deserved to be compensated for providing good service. The only thing I didn't know until I got there was that the resort was at the very end of the of the 5th Street but it shouldn't be a problem if you like walking. I definitely will return to Coco Reef Bay next time. Dallas Tourist. Read moreGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear Joey, It is nice to hear that you had such a nice stay with us. We appreciate you emphasize in your comments the great value the hotel offers like our staff's attention and our restaurants. We look forward to welcoming you once again at The Reef Coco Beach. Kind regards, The Management
This is an excellent hotel. It is small but very comfortable, has an excellent beach, the best beach in the area, the water is very calm and shallow, very nice, the pool is nice too; the food at the buffet restaurant is good, the restaurant has a beautiful view of the beach, the colors of the water are very pretty, turquoise, light blue, dark blue; […] the sand is very smooth and white; the views of the beach are spectacular! We got an ocean front room, it was right on the beach! I loved this hotel. One advice: Do not ask the locals for directions, they will lie to you, they think it is funny to trick tourists; if you ask them how to get to a place, they will send you to the opposite direction. Get a map of the city; the city of Playa del Carmen is small, 5th avenue is fun, there are restaurants and shops, have fun! Read moreGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear Laura, We appreciate you emphasize in your comments the great value the hotel offers. It is nice to know that you ejoyed our beach as well as our restaurants. We also appreciate your advice about getting a map of the city, which all of our guests can obtain at front desk as well as guest service desk. We are so close to the 5th avenue that a 5 minute safe walk will bring you there. We look forward to welcoming you and your family once again at The Reef Coco Beach. Kind regards, The Management
"Not bad for the money"
This hotel should probably be a 3 star hotel if it wasn't for the Italian restaurant. It is understaffed, thin walls, dated, NO ROOM SERVICE at all, mediocre food, noisy club next door (played one night on sunday out of my one week stay). It was clear to me that the owner has to cut down costs here and there to keep this place profitable. That said, […] the location is nice. The beach has a decent snorkel area, the tacos are amazing and the room A/C works very well. If you've been to other all-inclusives around Cancun and want to be pampered at the hotel all week long, this is not it. You'll need to spend some more for that. If you want a decent place to stay for a week with the family and need a base for going off to a few excursions, this will serve nicely. Don't misunderstand the 5th avenue vicinity part though. It is 20+ min. walk in scorching heat until you see anything interesting. If you know the kind of humid heat here, 20 min is not pleasant at all. It is less than 5 min. by taxi. Plan on spending $5 USD for that. If you've never been to an all-inclusive in Cancun/Playa Del Carmen area before, you should have a great time. Like my wife says, "Any food I didn't have to prepare, is great food!" Read moreGenuine Expedia guest review
"nice hotel on the beach"
staff really nice, clean, a/c good, food acceptableGenuine Expedia guest review
"A nice hotel close to the beach"
Everything was good except the rooms that I had order, I didn't get what I wanted other than that everything was fine.Genuine Expedia guest review
"Good place to stay as a couple or family. Not much"
went as a couple. not alot of activities & the beach is actually the marina so alot of boats in the water. However the beach is pretty & you can walk along other hotel beaches to avoid the boats.Genuine Expedia guest review
Front desk tried to place us in a room that we had not booked. We had booked a pool front room with a king bed. The room they tried to place us in was a room with a double bed and not pool front and had no balcony. They did give us the room we wanted after telling them this was not acceptable. This was supposed to be all inclusive however the mini bar […] only had 6 soft drinks and 2 waters and were told if we wanted extra there would be a extra charge. The waitstaff was not friendly at all. Read moreGenuine Expedia guest review
"Fantastic Value All The Way Around!"
Great week w/ our granddaughters. Victor welcomed us w/smiles and champagne.The girls enjoyed the lobby pond turtles and feeding them in the evening. Omar received us with a prompt early check-in and quiet room. Although we didn't try the Mexican and snack bar restaurants, the buffet is fabulous offering fresh, delicous foods. Always friendly waitstaff […] with very accommodating greeters, Seyla and Carlos. The wide variety of food is well-prepared and fresh at breakfast , lunch, and dinner. We all loved the ambiance, food, and Daniel's service in the Italian restaurant. The drinks are yummy-Refreshing Margaritas, mojitos, cuba libres, and, my favorite, caipirinhas! WOW- don't miss the afternoon flambe coffees in the lobby. Large,clean pool-ample loungers, tables/chairs, towels. Beautiful calm sea beach-soft rosey sand, aqua/deep blue waters-snorkeling(schools of fish/stingrays)-Hotel has life jackets, snorkel equipment-kayaks,etc broken. Claudia, a gem, coordinates the superb kids programs.Many activities for all ages. Demonstating local craftsmen set up in the evening-quality/best prices. Entertainment excellent every night! Our comfortable 2nd floor room overlooked the pool. One evening the air conditioning did leak but was fixed immediately. For the price of the resort, we were happy to pay the $2/day for the safe. The Reef Coco Beach is an incredible value! Thank you! Read moreGenuine Expedia guest review
Response by The Reef Coco Beach Resort - All Inclusive Dear Peg, It is nice to hear that you had such a nice stay with us. We appreciate you emphasize in your comments the great value the hotel offers. We look forward to welcoming you and your family once again at The Reef Coco Beach. Please contact the hotel directly before your next stay so we can make sure you get our Special Repeat Customer's Amenities. Kind regards, The Management
"Nice resort overall. Very friendly staff."
Had a oceanfront room and was very nice. Didn't mind the boats in water it actually was very beautiful at sunrise for pictures. Manuel the bell boy was awesome. He really takes his job seriously and is a very hard worker. We stayed at the resort for a week and it was a blast. Very relaxing and good service. The shows were very interesting. Would definitely […] go here again on vacation. Pool was very nice. Cleaned the pool and all bars and rooms daily. Met a lot of people from various locations around the world. Read moreGenuine Expedia guest review
We really enjoyed our time at the Grand CoCo Bay resort. There was a lot to do and the beach was just a few steps from the pool. The water was so calm, clear and warm. The food was good and the drinks were flowing. The nightly shows were fun and they had activities all day long to keep busy. The excursions we chose were incredible and we lined them […] up through the hotel's travel guide. No one bothered us about time shares - like some of the other reviews had warned about - but we did ask ahead of time before sitting down to talk. You get your money's worth. Read moreGenuine Expedia guest review
"Pay more to stay elsewhere!"
Took forever to check in, only one person at front desk. Included pool snacks and dinner at Mexican restaurant were horrible, flavorless, tiny servings (like 3 shrimp in a dinner entree) and service was horrible. Took us two hours to finish dinner and we were so disappointed with the service and quality of food that we jumped in a cab and went into […] town to have dinner elsewhere. Worst thing was that the servers never apologized for the slow service or even acknowledged that we had been sitting there for two ours! Would never stay here nor recommend that anyone else does! Read moreGenuine Hotels.com guest review
"June 18th - 24th , 2013"
If you are looking for an all inclusive resort that is more relaxing and less crowded then this is the right hotel for you. It is right on the beach and only 5 minutes away from the ferry to Cozumel. It is close to Xplor, Xcaret, and Xel Ha, about 10 minutes. Only 45 minutes from Cancun. If you like to shop and get authentic mexican cuisine "5th ave" […] is right down the street. If you are looking for a Romantic location I would look into a different resort, but Coco Bay would be very good for a family resort. Read moreGenuine Expedia guest review
"The best time the service was outstanding"
The service in the hotel can't be better the food excellent the service it's more than excellent the beach clean the activities great my son 16 said this is the best vacation ever there nothing negative about reef coco bay thank you for a great vacation will be back next yearGenuine Expedia guest review
Excellent hotel for families and for the price. We had a fabulous eight nights. Staff was incredible. Food was terrific and drinks plentiful. Nice beach, though could have done without the boats harbored there. Can't say enough about the staff. They were always working hard and with a smile. Along with great service at the restaurants and bars they […] lined up transportation quickly when we needed it and were invaluable when our son was troubled by an ear infection. Excellent value. Read moreGenuine Expedia guest review
The employees are terrific, and after visiting Playa 15 plus times, I've stayed in SEVERAL of the resorts, and can say that this one needs some upgrades. The facilities are clean, but older. The food was the same every day and the beach is almost non-existent. A few days of the trip the pool needed to be cleaned and never got taken care of. It's a nice […] place to start, but experienced travellers will definately be disappointed. Read moreGenuine Expedia guest review
"Never again in this hotel"
The food is ewwww the restaurant is old and disguisting I spend so much money not worth it at allGenuine Expedia guest review
"I would stay here again"
The beds are very hard. The food is plentiful but average. The people we traveled with had a renovated room which was much nicer. The hotel is within walking distance to 5th avenue but is easily a 15 min walk. It is a small resort but the pool is large and the beach is nice.Genuine Expedia guest review
"great for a family retreat"
Hotel staff was very accommodating and attentive. It was an overall ok experience.Genuine Expedia guest review
"Nice Place, Not So Nice Staff"
Hotel met up to standards, staff did not. Great welcoming, service after made it seem like they had to go out of their way to do their job. Twice we were walked in on in our hotel room without them ever knocking. Who knows how many times they came in when we werent in our room. Made the room experiance very uncomfortable.Genuine Expedia guest review
"My stay at Grand Coco Bay"
Let's make it short... we did not want to leave!! The staffs was very friendly and always smiling. They are on top with room cleanliness. Many activities to do!Genuine Expedia guest review
Check in Staff was friendly and the location of the hotel is great. That is the extent of the "Pro" list. I will start off by saying we had just come from staying 1 week at the Beach Palace in Cancun which is where we have a membership. LOVE the Palace resorts. We added on 3 days to our trip to stay the last three nights in Playa Del Carmen and found […] Coco Bay during an internet search. I really rely on reviews and I kick myself for not heeding the advise of others who posted negative reviews... I should have known better. Anyway, The food was terrible... I mean terrible. I am not overly picky and I am generally a good sport about less than perfect food however the food at both the standard buffet and the buffet at the "Mexican Show" was not even edible. After giving it a shot a couple times we ended up just going into PDC and eating out so I really dont know how the food at the sit down restaurant is. The drinks were decent but there were no servers around the pool area and you have to fetch your own. Not a huge deal but coming from the Palace where service is impeccable, it was a change. The room was not completely clean and the shower temperature never got warm enough. I will never stay at Coco Bay again. The best food in Playa is at HC de Monterrey by the MEGA store. THE best Arracherra ever! Kicks butt over Coco's Buffet! Spring for the Playacar Palace, you will be glad you spent the extra money. Read moreGenuine Hotels.com guest review
"Good "all inclusive" for the price"
The hotel was clean and the staff friendly. It is an older motel and they are in the process of painting, doing repairs and were working on this while we were there. We had stayed at the REEF in Playa del Carman a few years back and they have recently purchased this resort so I am sure that they will have it renovated soon. The beach area was not that […] favorable due to the many boats which clouded the view and there was not a lot of beach to sit on and walk on. The food however was impeccable and there was a good variety. We would probably stay there again but may try some other "all inclusive" resorts in the area. For the price, it was a good deal. Read moreGenuine Expedia guest review
Staff was great. Smallish. Everything above average to great except food. Very hit or miss, but they try. Best value in Playa Delcarmen.Genuine Expedia guest review
Good rooms and food, nice staff, excellent location. Nice small resort easy to find everything. Great value for money.Genuine Expedia guest review
"Great customer service, excellent food & location"
Great food!!! Excellent customer service, Ivan at Miramar buffet restaurant & Adrian were extremely nice Heribert at the spa was awesome Celia at the concierge very helpful Overall the service is the best Very pleased to stay at coco bayGenuine Expedia guest review
"Pleasant stay at grand coco bay"
PROS: Beach front. Close enough to 5th avenue (15-20 min walk/ 5 min cab ride) Delicious food from the Mexican & Italian restaurant located upstairs. Good buffet breakfast & snack bar. Rooms get clean everyday. Clean surroundings. Friendly staff. CONS: Wifi not free. Dinner buffet was bad. Long wait to check in due to rooms being cleaned. Overall, […] had a very pleasant stay at grand coco bay. At the time of our visit, most guests were elderly. It was a nice & quiet. The sports bar upstairs was open but no one was ever there. Read moreGenuine Expedia guest review
"Great location, beautiful pool and beach."
The pool and beach wonderful. Rooms need some updating and fixing. Buffet was ok, breakfast was boring day after day same thing. Latin restaurant was amazing, Italian not very good. Definitely a 3 1/2 star hotel. Also did not like that they had all this liquor displayed but it was only for premium guest. Never read anything, anywhere about this. If […] I was going to Playa Del Carmen, this hotel is great location. Wasn't sure about all the security was a little weird. Read moreGenuine Expedia guest review
"Clean hotel with amazing personel"
Only inconvinience is that we had to change a room after 1 st night. They did not have room with 2 double beds for that night. Night shows are good. Staff there is working very, very hard. They even change shower curtains when they clean a room, and I sow them washing chairs and rails on balcony! Staff at this hotel work hard as in ant colony and have […] my standing ovation. They are realy nice to kids, too but I did not see very many families with kids even if it was a spring break. Read moreGenuine Expedia guest review
"Never, Never Again.....Horrific Experience!!!"
I booked 5 months ago yet when we arrived, we were put in a smoky, dirty room (nicotine stains on curtains) and told it was the only one available because they were full. I had requested non-smoking/2 bed room but got 1 bed. We were moved to another room that was much better but still not good quality the next day. Manager was NEVER available to discuss […] the numerous issues we encountered. Booked 2 spa deluxe treatments then when we arrived, were told we couldn't be accomodated as "couple" because we were just friends NOT man/woman gender. The 3 staff who booked us said it was fine and booked it for us 2 days prior. This "inclusive" hotel package was a huge disappointment and altho we will go back to Playa del carmen, never to Grand CocoBay resort....I would never recommend it to anyone. Spoke with 2 other couples who were first timers and they said the same on their experience @ Grand CocoBay. Read moreGenuine Expedia guest review
"We will never go back to the Grand Coco Bay Resort"
We had actual hot water for only two days out of seven. The rest of the time the water was cool to cold. We had ants in our bathroom. We had a leaky toilet. Our shower would not drain properly so we were showering with cool water and water up to our ankles. The towels were frayed or had holes in them. Our refrigerator did not work properly. The food […] was average to good. Read moreGenuine Expedia guest review
"Grandeous Place to Stay"
Very nice reasonable place to stay, within close proximaty of downtown Play del Carmen.Genuine Expedia guest review
Very friendly staff and clean hotel. Would come back.Genuine Expedia guest review
"Great place for pool families"
The beach area is small and the boats that are morred infront of the hotel take away from the beauty of the ocean. The food was great with a wonderful selection. At times though the food at the Buffet was cool.Genuine Expedia guest review
"Great family place"
I loved the place very cozy and friendly the only complaint I have is the beds they were absolutely the most uncomfortably bed I have slept inGenuine Expedia guest review
"Pick another hotel."
We have stayed at CoCo Bay 5 times in the last 9 visits to the area. The quality of the hotel has gone down hill since our last visit. I think they have been bought out by another hotel or are being operated by new management. When you ask for something like hand towels, wash cloths etc. you expect them within a certain time frame, not days or 3 phone […] calls later. The quality of the food has dropped significantly. The bad part about the whole trip was we brought down 2 other couples with us and told them how great the hotel was only to be totally disappointed. Next year we will not stay at CoCo Bay. Read moreGenuine Expedia guest review
"Great Hotel, Great Price and Great Location"
We have stayed at many all-inclusives, especially in Mexico, and this was one of our favorites for the right price:) The food was very typical for an all inclusive, everything is pretty good and some things will surprise you and be really good and others will let you down. Breakfast highlights were an omelet station and mimosas. Lunch was sometimes […] served on the beach which was nice and there was always nachos, hamburgers, etc available all day besides the main buffet. Dinner had different themes and were generally good. As far as the sit down restaurants they were nothing special, but did not need to make reservations which was nice. The staff was very friendly and nice! Internet was expensive($15/day), but a short walk to town had free options. Our room was near the lobby bar and entertainment room which had buffets some nights, which made for a loud echoey night in the hallway. Had a disco bar which was open til 2am which was a nice option if you wanted to make a big night of it, but was usually pretty dead. Lobby bar was open til midnight with people playing cards and hanging out, but town is very close if looking for more action. The entertainment shows were pretty good for the most part and again pretty typical if you have ever stayed at an all inclusive. Pool was a good atmosphere, plenty of chairs by pool and beach to lay on. We were glad we brought floaties for the pool. Pool bar was fun, with good music. Beach was very nice and a short walk to town. Read moreGenuine Expedia guest review
"terrific time. would go back in a minute."
Terrific time. Friendly staff. Beautiful location. Had everything we needed at a great price. Theshows were very entertaining. Beds are a little to stiff but that's my only complaint.Genuine Expedia guest review
"We will be back for visit #3"
This was our 2nd time at Coco bay and even though it is under new management, we did not see any negetive changes in our experience other than the extra staff at the front gate. (who by the way, were very nice guys..)We had a great time 4 years ago, and had a great time in Feb 2013 as well...The staff was good to us and we always find our favorites […] to give a little extra money to. The beds are still hard, but after a long fun day in the sun, all you need is a pillow..We did a photo shoot, the pictures were awsome, we bought them all...We will be back. Thanks again for the memories.. Read moreGenuine Expedia guest review
"Grand Coco Bay Feb 2013"
We really enjoyed our stay,the staff was great,food was decent. I wouldn't reccomend it for a younger crowd or familys with little ones. But it is a nice place for an older crowd late 30ish. Beach is great,pool is nice. if your looking for a fancy resort,this is not the place,just a very relaxing well staffed place.walking distance from 5th ave. Would […] go back again for sure. Read moreGenuine Expedia guest review
"Complete budget All-inclusive."
We were invited by a group of my husband's friends and we got a great deal including airfare, room and all-inclusive food/drink, so I was not expecting much for the place. The resort is cute and has what you need...a decent bed, a pool, beach access, food/drink, etc. Staff was fairly accomodating with exception of maybe the front desk. (Gilberto at […] the lobby bar in the evenings was great.)We never got the room we actually requested and they weren't too willing to remedy the situation. Overall, for what we paid (knowing current airfare), I am okay with the hotel, but I would spend more to stay elsewhere. Cons: no Wi-Fi other than the two cans of Sol in your room per day, only tap beer at bars food best described as "edible"...no flavors, not very good, but could find something too many playing the "towel game", so not enough loungers limited bar service/hours Read moreGenuine Expedia guest review
"good family hotel nice beach and pool.area"
nice hotel for the value,food was okay at best the buffet hot meals were luke warm not as hot as they should have been.we are not drinkers but what we had was good.if the buffet was served hot i would give the hotel a higher rating alla in all we were satisfied but we are easier to please than mostGenuine Expedia guest review
"easy vacation getaway"
Our first time in Playa Del Carmen, we would definitely consider Grand Coco Bay again. Staff, location, and food were great. Room was clean and quiet. My only negative was not getting the king bed we requested.Genuine Expedia guest review
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