Villa was not clean spider webs dirt in Windows mold in master bedroom master bedroom slide screen door was broke dirty blinds keep falling dust on tv stand remote control had one for living room which we had to use same one for master room call work order in same day no one respond call office on hold for a while never got with no one until check out. […] Told front desk when return keys they say im sorry wow that was it. To much money for poor service. Read moreGenuine Hotels.com guest review
"Worst place ever!!!!!"
I have never experience such a bad stay in my life. Customers service was horrible. Not willing to help out their guest at all. Internet wasn't working, one of the TV was broken, stove wasn't working. We reported the problems to the front desk and they didn't of anything until the next day. They weren't even willing to move us to another room. I was […] very disappointed. Read moreGenuine Hotels.com guest review
"Nice townhouse community"
So it's a 3 bedroom apartment. Fully furnished. Just bring your luggage and groceries. It was a perfect and smart decision that we made getting this for a week. It is kind of expensive but your on vacation so it's all good. I prefer next time to stay in Disney with the kids just so it's closer to the park. This is a 15 minute drive from the Disney parking […] lot entrance. Read moreGenuine Expedia guest review
"had a wonderful time"
We stayed for 7 days I have nothing bad to say about our stay at our Villa it was very roomy. Everything was perfect as far as electronic device's in the room maybe they can change or update the spare bedroom TV other than that it was a perfect vacation it felt like Home.Genuine Hotels.com guest review
Experience from start to finish was an absolute terrible experience. There are so many options of Resorts in Orlando/Kissimmee area, DO NOT WASTE YOUR MONEY HERE! Rude, Unprofessional, white stains on pillows, musty resort, dirty and money sucker! Not worth the time or money!Genuine Hotels.com guest review
I just wouldn't recommend to no one. Staff is unfamiliar with there own complex. I reserved 3, 2 bedroom apts and they only gave me 2 and the third one was a 1 bd. I went to tell them and they actually had it as a 2 bdroom on their system. Also their appliances did not work. So many wrong things here.Genuine Expedia guest review
The condo was had lots of space wich made us happy . How ever the funiture was very old and warn even tore in some areas. The bathroom on the bottom floore didnt flush . The food disposel didnt work and the people before us left fish and shrimp in it so we had to leave it coverd with a plate to keep out the awfull smell. I thought that the cleaning […] person should have caught that the food was not going down. Read moreGenuine Expedia guest review
It was not pleasant because the villa was outdated, the linens not clean and the dryer was broken, we called the guess services many times different days and no response, we had no linens for the 3 days we stayed there. I will not go back to that PLACE.Genuine Hotels.com guest review
"Nice condo, terrible beds!"
The overall community is very nice, the condo we got was a three bedroom pet friendly, the only complaint we had was that the beds were so worn out it was like sleeping in a hammock! Very uncomfortable beds but the rest of the condo was very nice!Genuine Expedia guest review
We have a great vacation time The location is great, we have comfort convenience. In addition the place was clean and the Villa is fully equipped. The only thing is that one of the beds was to small for a couple but in general I will consider this place for future vacations.Genuine Hotels.com guest review
"The rudest people"
The cable went out the first night and when we called the guest services they where rude... I will never stay at this place again!!!!!Genuine Expedia guest review
"Trip with the kids"
Overall stay was not bad. We rented a 3 BR villa and the size was great! The cleanliness was lacking... I had read previous reviews so I actually had 'lower' expectations that were and exceeded. I would stay again for the price, size and location. Mattresses may need replaced first...Genuine Expedia guest review
"Perfect for our family."
Our experience was pleasant after a rocky start. I rented the villa through Expedia in my name but knew my niece would arrive a day before me so I had to contact Magical Memories Villas to make them aware that it wouldn't be me checking in. Also, on my confirmation from Expedia it gave the office hours of 8am-8pm. It stated that should you be arriving […] after hours you needed to contact the Magical Memories office for further details. I called the number and followed the directions for connecting to the appropriate person. The person I was connected to was rude, especially after hearing that I "booked through a third party". I pointed out that he was being rude and he pointed out that I choose the wrong line and I booked through a third party and I should be happy that I he had added my niece and given me directions for our late arrival even though it wasn't his job. My question to Magical Memories Villa is if you don't want anyone to book through a third party why do you list with them? Read moreGenuine Expedia guest review
overall good twin beds were uncomfortable and sleeper couch unable to use due to springs, needs replacing,Genuine Hotels.com guest review
"Villa was beautiful"
The villa was very nice. Only to issues with the trip a leak in bathroom which was not a huge issue. Check in staff was not the most friendly actually had a slight attitude, but then quickly responded to my increase of attitude to match hers. Check out staff though was the opposite friendly and check out was quick and easy. Villa was perfect for our […] use and cleanliness was good. Read moreGenuine Hotels.com guest review
Awsome experience! great conditions, close to the most important places, very clean, and confortable.Genuine Expedia guest review
If you're traveling with family this was a great choice. Will definitely use Magical Memories to book my Orlando vacations from now on.Genuine Expedia guest review
"Nice house with private pool"
This was our third stay with Magical Memories. We stayed in a 4 bedroom house with private pool. The house fit our needs perfectly. We will stay with them again on our next trip to Orlando.Genuine Expedia guest review
"Yes close to attraction area."
My Hotel stay was great. One thing there was on iron so please pick Iron at the time of check in. Note there is a Clean up fee that you're not told about of over a 100.00 and an Insurance fee. So before booking ask questions so there is not a surprise at check in. ThanksGenuine Hotels.com guest review
We will be staying here in the future! Our villa was awesome. Everything we needed with the comforts of home :)Genuine Hotels.com guest review
"Home away from home"
Was the best stay ever. We stayed at Emerald Island Resort 2754 Sun Key Place, July 8th-13th.Genuine Expedia guest review
Excellent room...but the amenities of the hotel are no the bestGenuine Expedia guest review
There were extra things we had to pay that were not told ahead of time. The customer service was extremely rude and did not seem to care. Other than that, the room was very clean and well kept.Genuine Hotels.com guest review
"Need some repair"
The place is not that bad but it does needs some repair. Carpet is becoming undone from the trim, the radio on one of the room was not working, the remote control from the living room was broken in half but was taped with a band aid. The TV on the main room didn't work. There were doing some construction right at the entrance of the villa.Genuine Hotels.com guest review
The hotel bathroom had mold. The patio was inaccessible due to dirty furniture and mold. They charge you 132 if cleaning and some other crap apart from what you pay. I would like to post pics but this site doesn't let you. So I'll just post it on Google. Do not stay with these people they're nasty.Genuine Expedia guest review
The condo was good, the description and photos of the furniture were very misleading. The furniture was worn and dated as so the kitchen appliances my kids college apartment had better amenities in it. Eventually I would stay againGenuine Hotels.com guest review
My family and I were very please with the house. It was very nice and clean. Magical Memories Management certainly kept the house in proper order. We had 4 bedrooms, 3 baths, game/laundry room and a pool. There's plenty of space for everyone! My only "minor" issue we had was the pool. Water was cloudy, filter wasn't working properly, not enough clorine, […] etc. Although they did come and tried to clean the pool, I suggest pool maintenance should also be a top priority in maintaining the property. They provide only the basics and good for a day use. If you are renting the house for a while week, you will need to purchase all the day to day necessities such as toilet paper, detergent, dish washing soap, paper towel, etc. Read moreGenuine Expedia guest review
"Good Deal for Low Dollars"
The price was very reasonable. I was aware that there would be an additional charge for cleaning. But nothing was mentioned about the additional charge for the hot tub. We found that out after getting into our unit and had to go back to the office the next day to pay for it to be turned on. Overall this was a great deal. I would do it again.Genuine Hotels.com guest review
"Nice Villas but terrible service!"
I booked a 2 night 3 day stay. A one villa 3 bedroom. As I would be traveling through car and would arrive early in the morning I asked if I can be check-in upon arrival they said yes. Once there the receptionist laughed in my face was being sarcastic couldn't help me. Once in my villa there were only two bedrooms I called to get the issue fixed but […] nothing they can do about it I would have to wait and call until Monday do to no managers on the weekend. Read moreGenuine Expedia guest review
Maintenance is poor. The screens of the pool area shall be repaired .Genuine Hotels.com guest review
"worked for our stay"
the space we had was nice. the rooms were great. it was close to the stores and disney! the appliances definately need to be updated, the stove didnt work that great.Genuine Hotels.com guest review
Online description was a bit misleading. Pictures were not necessarily of the apt/townhome you get.Genuine Expedia guest review
"Beds and shower"
Needs new beds too uncomfortable and noise and so is the shower and there no pick up for the trash and no cleaning service coming by for clean towelsGenuine Expedia guest review
"To far from the area excepted to stay at....."
This was not bad but had issues in villa, two stove burners did not work, master bedroom door not locking, pool was to small from the pictures. After leaving we notice we forgot something's in the villa so I called the resort lost and found/housekeeping on Friday and was told that housekeeping would not be back to work until Monday... Really do they […] not clean villas on the weekends?? Read moreGenuine Expedia guest review
"Good place to stay"
It's ok for a family to stay. We got 3 rooms even though we only needed 2 but only 1 queen bed. I didn't request another room because it was a short stay. I would stay here again.Genuine Hotels.com guest review
I would not recommend this night mare for nobody. The place is in an apartment complex. Nothing to do with villas it's an apartment. The beds were horrible. My mom slept on the couch do to the beds. The blinds were broke the floor or carpet got wet do too the ac and I called customer service 7 times and they would not answer the phone? And it was 10 […] miles away from where we checked in at? Overall it sucks! If I was hotels. Com I would remove it from my list? They charge 95.00 when you check in for a cleaning fee for when you leave or checkout too? Read moreGenuine Hotels.com guest review
"2014 Family Vacation"
Very nice three bedroom house with a private pool. House was well equipped with everything one could ever need from toiletries to dishes and cookware. The family was reluctant to leave the house, they loved it so much. This was the second vacation we booked with magical memories, both were equally awesome.Genuine Hotels.com guest review
The first place we got the carpet was dirty tv don't work we got it switched out the next morning the lady at the front desk Thursday morning was really nice the second place was ok and clean furniture need to be update very quiet placeGenuine Hotels.com guest review
"I enjoed myself."
The only problem was I contacted the staff about the sluding door not locking. They never responded. I finally figured out how to lock it.Genuine Expedia guest review
"Poorly maintained condo"
The condo was not well-maintained especially the bathrooms. It was not very clean including the linens. We felt that it was misrepresented on Expedia as being much nicer than it really was. The pictures used on Expedia must be old and need updated because the condo was not in the condition the pictures portrayed. It's disappointing that you are paying […] for a facility that won't even supply more basic toiletries such as soap and toilet paper. We needed to use the laundry facilities and the washer and dryer were old and rusty and definitely in need of replacement. Overall, the condo needs some work if it is supposed to be rated so highly on the website! Read moreGenuine Expedia guest review
We stayed at a two bedroom condo and it was very nice, clean and perfect for what we needed. The downfall was the noisy neighbors upstairs that kept us up nearly all night running, jumping and being obnoxious! Outside of that the place was very nice.Genuine Hotels.com guest review
The condo needs work. Stains on carpet, tears in vinyl, and needs updating. There was not a place to send the children out to play. It was my 7th stay at Magical Memories. I have not been disappointed before. From now on I will make sure I know where I am staying.Genuine Expedia guest review
It was not too far from all the parks. The neighborhood was not pleasing at all. It was near a trail or park. The villa was very much outdated. I was not pleased at all and wanted to end my vacation before it even started.Genuine Hotels.com guest review
Ok villa,close to everything. Nice size apt.,rooms, kitchen has everything you need.Genuine Expedia guest review
"Convenient, but leaves a lot to be desired."
Our unit was not well-maintained or serviced. Two of the three beds did not have sheets, and the blankets were filthy. The TVs and furniture are outdated. One of the TVs and the master bedroom light did not work. One toilet was broken. The carpet was old and worn - large, visible holes. Mattresses were lumpy. There was a surprising additional $250 "insurance" […] fee expected at check-in. Not all staff members were friendly. However, the pool area was nice and maintenance did fix the issues with the TV, light, and toilet. Read moreGenuine Hotels.com guest review
Contrary to staff assertions, the villa we rented had NOT been cleaned. There was hair in the tub, hair on the counters tops and in the bed when we went to turn down the bed and a broken mirror frame in the bathroom. Debris was located in the foyer and carpets were not vacuumed and food in the garbage disposal from the previous tenants. But the worst […] part was the large amount of dead ants on top of the television. This place was horrible yet the housekeeping manager wanted to debate about the cleanliness of the villa when it was obvious she had not stepped foot in it! Read moreGenuine Expedia guest review
The hotel was not located at the address provided by Expedia, it was approximately 2 miles away. It was not my intent to stay that far from Hwy 192, was unable to walk to any stores or restaurants. The deposit of $250 was excessive, however the staff membered offered to allow me to pay a $25 non-refundable charge. Hopefully I will be refunded the $250 […] deposit that I paid. Not sure what the cleaning fee was for, our sheets were worn and not fresh. Staff were not friendly. Read moreGenuine Expedia guest review
I am actually a returning customer. Two different locations and was happy at both placesGenuine Expedia guest review
It was a fun place to stay just customer service was a bit delayed, its a clean place as well! I would stay there againGenuine Hotels.com guest review
"Short drive to seaworld and universal studios"
3 BR villa with 2.5 bathrooms. About 5 minutes out of town, 10 from seaworld and 25 from universal. Great price on Expedia, clean interior with a few spots on the carpet. Had to call twice to get a remote for the tv in order to watch dvds. Had a couple of nights of loud neighbors but they left for a couple nights of quiet. Very satisfied with the p […] urchase. Read moreGenuine Expedia guest review
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