We just recently returned from our Orlando vacation. My husband and I were traveling with our 19 and 15 year old daughters. We had a two bedroom villa. It was great to have two bathrooms and a full kitchen. We were able to prepare our daily breakfast and snacks at the villa. This saved us a lot of money. Everyone was able to have a little privacy. The […] rooms were clean and well maintained. The villa was well stocked with cookware, plates, glasses, silverware, towels and linens. The villas location was great. Although we were close to the main road it was quiet. It was only a few minutes drive to the many area attractions. Read moreGenuine Expedia guest review
"my "magical memories""
here's the nuts and bolts.....I payed for a 3 bedroom with a Queen bed and got a full-size bed instead. The day of arrival, I called the complex and asked about getting an indoor pool and they were able to do so but when we arrived, our indoor pool was 4 feet wide and 4 feet long, just a tad bigger than a garden tub. (do you think they told me about […] that ahead of time, no they gladly took my $25/day and ran to the bank). The only other complaint is that the unit was very dated. I thought maybe I had gone back in time and was down in Orlando going to a "Hair Metal Festival". Read moreGenuine Expedia guest review
"Good Stay, location, and service"
We rented a villa for a Disney stay. It was just what my family of 4 needed. We need our own space and the idea of staying on site was appealing, but two rooms, a kitchen, and washer and dryer won out. This villa was great for us with one exception. It had an air condition restriction of keeping the temperature between 75-80 in Florida! There was a […] sign saying the unit seizes up and you will be charged a fee if that happens. The master bedroom fan was imbalanced so it made noises. The first night was hot. It was March; I cannot imagine being there in July! I was able to fix the fan myself and got a comfortable nights sleep, but they need to fix the AC in Magical Memories: Laguna Bay unit 10. Read moreGenuine Hotels.com guest review
The pool was small I wouldn't swim there . Don't forget your $90.00 cleaning fee and $250.00 deposits .Genuine Hotels.com guest review
"Disapointing Villas near Orlando attractions"
The place felt stuffy and smelled musty the entire time. The air conditioning had to be set between 75 and 80, or else any repairs would be charged to the guest. The coolest it ever got was 76 degrees. The appliances and furnishings were very dated. The coffee maker had to be fiddled with to work right. The apartment has not been properly cleaned in […] a long time and sticky grime was easy to find, despite the additional cleaning fee we were charged (and did not know about until we checked in). The towels did not smell completely fresh, and we found reminders of former guests in the bathrooms. Its a good thing we were there for only three nights, and spent most of the day away. By the time our vacation was over we were ready to run out of there. Read moreGenuine Expedia guest review
"NEVER staying there again!"
Walking into the condo my daughter slipped at the entrance because the floor was wet! Only to realize that it was wet because the carpet was wet and had the worst odor of mildew! Immediately we called the main office. They ended up disconnecting my call and when I called back they were closed!! I ended up going to a near by Walmart to purchase cleaning […] supplies,carpet freshner and frebreez to make the conditions tolerable. Mind you this is with children ages 3 to 8 that have been already traveling for 81/2 hours! We get back and discover the place had not been properly cleanes. Caprisun containers from the prior family's children were in the kids bedroom. The bed linen had NOT been changed!! One of the back of the pillows was covered in dust and hair! The dust was THICK and Visible from afar!!! So here I am after a long drive and trip to Walmart headed back to Walmart to purchase laundry detergent!!! Toilets disgusting!! All of the BASICS that you shouldn't have to clean were UNACCEPTABLE!! I WOULDN'T allow my dogs to sleep on that carpet or the bed pillow/linen! I held back on writing this review because the property manager should have reached out to me by now but, has NOT! Awful management, awful conditions and awful costumer service! Don't stay here!! Read moreGenuine Expedia guest review
"Absolutely loved it!"
Our 4 bedroom house was everything we could ask for and more! The location was perfect. The property was beautiful. And the pool just took it over the top. The staff can be a little unfriendly but I didn't need to interact with them at all after check in. Will definitely use Magical Memories again!Genuine Hotels.com guest review
We choose this "hotel" every year when visiting Orlando and have stayed at several properties. This year we were in a remodeled unit at the Villas of Somerset and it was really neat and well appointed. The only negative with this unit was that the jacuzzi tub in the 2nd bathroom was not cleaned very well at all. Just remember to bring or plan to pick […] up cleaning supplies and laundry detergent (if you plan to use washer/dryer). The units usually have dish detergent for both hand cleaning and the dishwasher. Most of their developments we have stayed in are very close to shopping, all of the parks and I-drive. We love the 4 bedroom house with the pool the best!! Read moreGenuine Hotels.com guest review
"Windsor Palm Resort"
Magical Memories is a great source for affordable condos. This is the second time I have used them via Expedia. My only feedback is that the property address should be made available before decisions are made, this condo was too far away from where I needed to be. It was my mistake for thinking the address of Magical Memories was the address for the […] property. The traffic on 192 in Kissimmee is heavy and it was not my intent to be so far away from friends living in Poinciana. I did not rate the Hotel staff because there was no staff. The condo are self serve. I did not purchase the daily cleaning or towel service. Read moreGenuine Expedia guest review
"Spacious, comfortable 3-BR condo"
The condo was large and spacious with 3 bedrooms and 2 baths. The kitchen was well-equipped with dishes, tableware, cookware, toaster, microwave, dishwasher, etc. Everything worked, but the patio sliding door was a challenge. The construction of the building (doors, windows, walls, etc) was pretty cheap, but adequate for a vacation home. The grounds […] are nice and well-maintained. We enjoyed watching and feeding the resident ducks, anhinga, and turtle. We had a good time there and would go back again. Read moreGenuine Expedia guest review
"Nice Place to Stay"
The Hotel was nice and clean. It is also close to everything you would need from resturants to Disney and Seaworld. We never could get the AC to go under about 73 or 74. The thermostat read 70 but it was still kinda warm. We weren't there during the day and it was cool at night so it wasn't a big deal for us.Genuine Expedia guest review
"Really in need for some serious renovations......"
First I had to pay an additional $250 deposit which would have been a huge inconvenience if I was on a tight budget, this really needs to be added in the on line booking details. The villa was ok and that's being very nice. There was a dead frog and lizard in the front door panel, the TV in the living room was way to small for the area the one in the […] master bedroom didn't work at all, the refrigerator and stove was at least 20+ years old, there was this weird noise the occurred every hour from what we concluded was something upstairs, still on sure of what it was. Only thing good about this place is it's location it's right next to I-4 and the turnpike other than that, good luck on your stay. Read moreGenuine Hotels.com guest review
The burn on the stove don't work and the hot water don't stay hot it get cold in 10 minutesGenuine Hotels.com guest review
"We were placed in a Timeshare Apartment"
Their staff was horrible. Never answered their phones, when I had to call them. Didn't know about the $250 deposit or the cleaning fee of $93 dollars. Overall I will NEVER use them again. NOT a Magical Memory.Genuine Hotels.com guest review
"Nice but lots of hidden charges"
They charged 62 for cleaning and they want a 250 dep and we didn't no till we got there and we got a place with a full size bed and we reserved a king after driving back and forth they gave us a room with king bed the address is no were near were the place is so if they make a mistake you have to drive back and forth ...the place was nice but all the […] money they ask for dep and cleaning is terrible Read moreGenuine Expedia guest review
"not what we expected"
Magical Memories is not a hotel it is a booking agent for many condos and properties. The pictures on hotels.com web site where not what we got when we arrived. Ask questions directly before you use these guys.Genuine Hotels.com guest review
"Golf trip villa"
This was a great place for a golf buddy trip. Each guy had his own room. Lots of space. We didn't cook but you could easily have done your own meals there.Genuine Expedia guest review
"Very nice for multiple families or large family"
Was nice and easy. Only down was it was not clear to have our own tissue and toilet paper so had to go to the store. Mattresses were horrible.Genuine Expedia guest review
"Our Honeymoon Vacation"
We enjoyed our week stay at Magical Memories Villas which is located very conveniently near all of the major theme parks. Despite the bad reviews I had read online about how it was outdated I wanted to give them a chance and am glad I did. Sometimes people only write about the bad, not the good and I found that to be true. Glad I went ahead and booked […] with them. The air conditioning worked perfectly, the beds were firm and comfortable. The kitchen had all the basics you could need. We cooked 2 meals a day there and only ate lunch at the theme parks. There is a full-size refrigerator, stove, microwave and dishwasher. The washer and dryer are full size too and were nice to have you just need to make sure you have time to run the dryer through 3 cycles, but no big deal just do it in the evenings. Read moreGenuine Expedia guest review
"Comfort of home, perks of a hotel!"
Excellent experience overall, close to parks, fully stocked villa with kitchen, washer/dryer, 3 bedrooms/2 baths, living room, pet friendly, great price, quiet and cozy - what more could you ask for?!?!Genuine Expedia guest review
"Overall poor experience!"
Arrived after hours and directions sent me to wrong room and I disturbed family already in room, exchanged directions and went to correct room but had a lot of difficulty with keys, staff would not come to assist. Bedroom had drawer missing in dresser. Sofas looked like they had never been cleaned. Would never stay there again nor will I ever book a […] room with expedia again! Was not compensated on any way. Read moreGenuine Expedia guest review
We were not happy at all. The oven did not work. The A/C quit working at 11:34 pm and could not get any help from the office. The couch pull out was broken and the mattress on it looked awlful. The bedding we asked for was not set up so we did not have enough room. We called the office multible times but would never get an answer so we rode 4 miles […] to the office just for them to tell us there was nothing they could do!!! There was no access to the pool and no game room that was shown on the web page. We were told that Universal was just 8 minutes away, well don't believe that for it took us 20 minutes to get there. Could not get any extra sheets and the comforters were dirty. Some of the drawers were broken on the dressers. They first told us they would move us but we had to see a manager in the morning at 8 am, we were there by 8:35 am and the office was still closed. We were very disappointed. We also could not get any help with our complaints from the manager that we called after we left, she was very rude. Read moreGenuine Hotels.com guest review
"Magic Memories Stay"
Wonderful place to stay, clean and grounds were wonderful and nice. Has very nice pool area-too cool to use for our visit, nice pond and walking area. Highly recommend staying here.Genuine Expedia guest review
"Not clean at all"
They charge you now a cleaning fee which is find if its clean but when check and have to clean your before you put away your clothes not happy.So the front desk ask if i wanted her to send some one to clean i said no i have already clean it for y1ou and you need to pay me.it was the blue heron tower 1.Genuine Expedia guest review
Was closr to Disney. A lot of the reviews complaing about the condo being dirty, not in our case, all 9 of us were very pleased with the condoGenuine Expedia guest review
"Did not get what we paid for !"
We had booked a kingsized bed We were given a double bed. The A/C did not work. Sofa was ripped. Carpet rippled. The location was quiet and not far from attractions. Staffed seemed to help the non-English speaking customers more. Definitely would NOT return there.Genuine Expedia guest review
"Large condo with full kitchen"
We signed up for this package deal which included the accommodations, airfare, and rental car without really knowing what the place to stay at was. It turned out to be a 4-BR condo with full kitchen that Magical Memories contracts with an individual owner to rent out. It was very spacious, and included washer and dryer, too! The only thing it lacked […] was a radio or clock-radio of some sort. We are not big TV watchers, so we had to rely upon finding radio streams on our computer via Internet. Read moreGenuine Expedia guest review
"Disney Trip with family"
I had used Magical Memories years ago and was happy to find them again. Check in was easy, the Condo we were assigned was perfect, two bedrooms, one with twin beds which we needed. The unit was clean and well supplied. We were close enough to Magic Kingdom and the other places we wished to visit. I woiuld not only use them again but will recommend it […] tofriends and family. Read moreGenuine Expedia guest review
"Condo in Kissimee."
Property needs updating. Large rooms but they are worn. Furniture, plumbing, paint you name it.Genuine Expedia guest review
It has nice location near of attractions, shopping and grocery markets ( Target , Walmart ... ) one things is that the furniture is too old. I recommended it in winter only !Genuine Expedia guest review
My husband and I came down for our 10 year anniversary and we didn't want to stay in a hotel. We were impressed by the size and comfort of the condo... It was roomy and had many nice features including a huge shower and very comfortable bed. I would bring my family to stay there if we came down.Genuine Expedia guest review
"Nice condo, beware of cleaning fee"
The Good: Nice condo, great shower, quiet, good price (before cleaning fee) The BAD: undisclosed cleaning fee added $40/day, hair in bed, dirty coffee maker, horrible parking lot,Genuine Hotels.com guest review
"Great place to stay with a family"
I thought my condo was great! I loved having a washer and dryer in my room, 2 bedrooms and 2 full bathrooms with a full kitchen. I loved that the area was gated. It was a great experience! I was nervous after reading some reviews, but it was in a great area and clean and I really enjoyed my home away from home.Genuine Expedia guest review
"Resort below Standards"
First resort they sent us to smelled moldie had black mold spots on outside of building we returned to the office to be put at another resort which was better to look at but was not clean the towels had some else's hair in them silverware had food on it and a plate in the cupboard had egg on. We ended up checking out a week early as there is nothing […] for children to do and was not happy with the condo as they charged us $90.44 for a cleaning fee that I asked to have returned since I had to wash the linens and wash the dishes before we could use them. Read moreGenuine Expedia guest review
"Had to change rooms"
The first condo we stayed in was very nice and beautifully decorated. By the second evening there we found out it was infested with roaches. I believe this was due to the full time residents in the unit below being unclean. We contacted the main office and was told they would send someone to spray. After waiting an hour watchin these bugs crawl around […] I drove to the office. They sent someone right away and offered to move us to a new location in the morning. The next morning we went back to the office and they had a new location for us to move to. We spent a couple hours re packing and making sure we wouldn't be taking any roaches with us. The new resort was beautiful and closer to Disney. The unit/townhouse itself was very dated but had everything we needed and was roach free. Over all it was a good experience and they seem to truly want to make their guests happy. Read moreGenuine Hotels.com guest review
Plenty of room for a family, secured facility, clean, however it has very uncomfortable beds.Genuine Expedia guest review
The beds were so uncomfortable. The mattress was very thin, if you could even call it a mattress. But having a 4 bedroom condo was nice when traveling with 4 different families.Genuine Hotels.com guest review
"20 years out dated!!!"
Furniture, decor & facilities are completely outdated. Mattress had no support. Was supposed to have a king bed and received a full. Terrible mattress, no support. TV didn't work. Hidden cleaning fee of $90. Buyers beware!!!Genuine Expedia guest review
My husband and I enjoyed our stay at these villas. They are very spacious and great for the price! They are also located really close to all of the parks! My only complaint was the expensive cleaning fee. We only stayed for two days and the cleaning fee was still $99. You would think that it would include soap, shampoo, conditioner, etc with a price […] that steep, but it did not. Read moreGenuine Expedia guest review
The room was nice and big. it could have been cleaner. we had an ironing board but no iron was available. I would use Magical Memories again.Genuine Hotels.com guest review
The location was superb. There were 6 of us and the 3 bedroom 2 bath condo met all our needs. It was close to Disney and had plenty of restaurants and shopping near by. The only negative and it's minor, is this particular condo is showing some wear. We would stay there again should we make a return trip to Disney with everyone that went this time. The […] rating I gave for hotel service is neutral as this is not a hotel and there is no daily service. Read moreGenuine Hotels.com guest review
"good location for theme parks,dining,shopping"
The office staff was wonderful! We arrived late, but everything was taken care of by instructions in the office area. our name was on an envelope and instructions to the condo also. The security guards were friendly and always there at the gate. The condo itself was nice, the dining room furniture was torn but usable. We had to wash all of the dishes […] and silverware before using any of it. There was visible food on many of them in the cupboard. They did provide dish soap, dishwasher soap and paper towels. There were black hairs laying on the kitchen countertop . The towels in the bathroom did not appear clean and the floors were not clean. Luckily there was laundry soap and we could wash those too. Otherwise we really enjoyed the condo and had a great time. When we left the staff in the office was so helpful with some other travel issues we had. Read moreGenuine Expedia guest review
"Excellent place for large families"
it was wonderful!!!!!!Genuine Hotels.com guest review
"Nothing like what we thought:("
$25.00 for a pool key:( NO HOT TUB OR INDOOR POOL:( Airplane pillows:( villa itself was nice,but amenities were not as quoted:(Genuine Expedia guest review
"Clean and comfortable"
We got a condo which we asked for a 3 bedroom but we got a 4 bedroom for the same price. The pool was small and limited access hours, but the condo was very clean and comfortable. The office staff was helpful and friendly. The price was very affordable and we would rent from them again.Genuine Hotels.com guest review
"Not as magical as they say."
My recent stay there wasn't that great, hotel stuff weren't friendly, staff wouldn't provide with password after night hours which is kind of ridiculous because you're out the whole the day doing the parks and the only time you'll use the internet is at nighttime when you're at the resort. Lady eventually gave me the password and it never worked so […] I just quit asking for it. After 6pm they won't provide with the wifi password because that's not consider an "emergency" is what they'll say. I was very upset with this customer service and I would not recommend this resort to a friend at all. The cleanliness was not that clean either. The cariets were poorly vaccines and the bathrooms were gross. I found a dust bunny underneath the bed and a used rolled up sock in one if the closets floor that stunk up the closet. Not a great experience. Read moreGenuine Expedia guest review
This was an apartment in a gated area. It was very nice and big enough for 6 people comfortably. It had a full kitchen and 2 bath rooms, as well as a large table and living area. The wifi was great, and there was plenty of free parking.Genuine Expedia guest review
"The hotel was nice. But!!"
The hotel was nice buttt there was a few things wrong. The tv's was out dated and for the amount of money spent to stay there they should replace with updated television. Me and the family stayed for 9 days so of course we brought groceries and we wanted to make tuna but to open a can you need a can opener the hotel provided but it didnt work. but overrall […] the place was nice. they just need to upgrade few things and before renting out those condos they should do a walk through see what is not working. Read moreGenuine Hotels.com guest review
Although the Villa was close to park, Upon checking in there was a room cleaning charge in addition to the fee already paid through Hotels.com. Villa was spacious but bedding was soiled.Genuine Hotels.com guest review
The villa was clean and spacious. I only expected 2 rooms but instead there were 3, everyone got their own space! The only downside was that the main queen bed wasn't very comfortable and the headboard was loose and made lots of noise even to sit down on the bed. The twin beds were better. My husband's only problem was picking up the keys at the main […] office and the villas being a few miles away and maintenence coming in without notice first...usually while we were not in. We didn't complain about the bed so it wasn't fixed. Otherwise, he has already stated we'll be staying here again. I liked how close it is to restaurants, shopping and Disney parks. My kids loved the park and the pool! I liked the washer/dryer most. :) Read moreGenuine Hotels.com guest review
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