"Great hotel just didn't like the cleaning fee"
This was a very nice experience although the hotel cleaning fee and the hidden insurance fee was not good. The location was off the beaten path in which was sort of inconveince. It was very clean but the cable was just basic channels. HBO would of been nice for the amount we had to pay.Genuine Hotels.com guest review
"Caught off guard..."
I've stayed at this resort multiple times in the past with no problems, however when I went to check in this time I was told that I owed more than I was expecting. They applied a new "security deposit" fee to cover any damage; I was not aware of prior to my checking in. I was told I need to put a $250 hold on a credit card (which was refundable at the […] end of our stay) or I could pay a $25 + tax non refundable fee to waive the security deposit. I was a little frustrated if they are going to implement another fee they really should advise you of this prior to checking in. Nothing like being caught off guard right from the very beginning! The villa was nice and clean, however the TV in our living room was broken from arrival. We called the office, a guy came down, agreed that the TV was broken and said he would be back to bring us a different TV.. we stayed 3 nights and the TV was never replaced. Overall, after being caught off guard and treated like our problem wasn't a concern after paying a decent amount of money to stay here, I've decided next time I will take my business elsewhere. Sad because I really liked Magical Memories, but I've stayed other places that I've enjoyed with no "hidden" fees and they valued our business. :( Read moreGenuine Hotels.com guest review
"Nice subdivision close to The Magic Kingdom"
Stay was nice. Very secure. However the cleaning fee is a bit much with the type of cleaning that is done. I could have cleaned it better and saved my money. Sheets in master bedroom needed replacing. Felt like sandpaper.Genuine Expedia guest review
"Need better TVs"
Everything was great. Just needed up to date TV sets. Don't really think the bed was King size. My queen at home felt the and or even a little bigger.Genuine Expedia guest review
"Not as advertised."
The address given for our stay was only the multi property management office. The complex was far away. And disrupted many plans. Many permanent residence that did not like tourists. Pool was on opposite side of property and not convenient enough to use. Not a good time all around.Genuine Hotels.com guest review
Nice hotel, but just we found a small damp in one roomGenuine Expedia guest review
"Best family vacation spot ever..."
MagicalMemories is one of the best places to stay.in orlando Kissimmee .. it was all we.expected and it truly.was magical.. the only thing is the driving distance from the villa to the front desk at magical memories it was pretty.far.. But overall excellent villa and I cannot waite to.visit again.. Thankyou to Daisy and the rest of tbdGenuine Expedia guest review
"Bait and Switch"
The add shows beautiful property with screened in porches and nice pools and ponds. we got a dirty outdated condo with a tiny sketchy pool that was a 20 minute drive from Disney instead of the 7 I was told. when we opened the 1980's washing machine chunks of rust from the lid fell into the tub. You can either pay s $250.00 damage deposit that you will […] get back two weeks after completion of your trip out buy a $25.00 "insurance"policy. based on the condition of the place I'm pretty sure everyone bus the insurance and they never fix anything that's broken. coffee table legs were loose. dining chair rungs missing. dishwasher not secured to the counter blinds inoperative and don't cover Windows completely. there is a sign on the thermostat that says you can't turn the temp below 75 or the unit will freeze up. May as well be hot and miserable in your dirty outdated condo! I called to ask what kind of property we would have and they claimed they wouldn't know until we got there. This is the second vacation I have been able to take my family on in 15 years. What a disappointment. Read moreGenuine Hotels.com guest review
"Just ok for the price"
A lot of construction around the area. Plus some of letters were missing from the actual entrance sign. The place we stayed was not the place we saw in the picture online and it even had people that lived there on a permanent basis. The furniture was old and worn. The place was clean, but everyday I would have to sweep to get rid of these tiny black […] beetles that seemed to collect on the kitchen floor. Which at times made us uncomfortable sleeping. This was originally $148 a night with a special they advertised for a special of $74 dollars a night. It was not worth it. The toaster was broken, they did bring us a brand new one! It was just to much hassle to move a different location and we would of had to wait on a refund. Read moreGenuine Expedia guest review
"its not what they advertised"
Thanks God it just was 2 days, I just want it to pull my hear out, and just to crown our stay, the toilet for the second bathroom overflow!!! :(Genuine Expedia guest review
"3 days at Disney"
Excellent stay! I had a beautiful suite! All conveniences of home.Genuine Expedia guest review
"Ok Hotel with serious drawbacks..."
The property we rented was clean and private. not too far from theme parks. However, it needs to be more clearly stated when reserving that this is NOT a hotel. Magical Memories is a property management company who rents properties all over orlando for vacation. The "lobby" was 25 minutes from where the actual rental property was located. This was a […] hassle for both check in & check out. It also changed the distance from the parks to the actual propety location. Makes planning ahead more difficulyt. Also, the staff is not helpful at all and are not available for assistance should you need it. Additionally, the specific property we stayed in was residential. regular tenants live in the surrounding units. Read moreGenuine Expedia guest review
"Bad check in/out to far away"
The check in was surprising because wen they hand me the keys I drove another 15minutes to get to the villa this is something I wasn't counting on after a long trip the less thing I wanted to do is continuing driving Also very disapointment nothing like the pictures they advertise on line old furniture,stain blankets,limited hygiene like towels and […] bathroom tissues They charge for cleaning but no one show up to change or bring clean towels We had to use the washer and the least thing we want to do is laundry on vacation Read moreGenuine Expedia guest review
"Not what I was expecting."
I asked for a house and got a condo and be on the lookout for hidden fees. the beds were not comfortable not just one but all and the furniture were worn out, I was looking for home away from home no this was not even close.Genuine Hotels.com guest review
The place was great, but there were a few things that were missing. We called the service desk if they could assist us, but they were of little to no help. Overall, the stay was nice.Genuine Hotels.com guest review
If you really want to know call me at 305-245-6699Genuine Hotels.com guest review
we rented the condo for a girls getaway weekend… We had a great time! Thr apartment was very clean and close to the Disney theme parks. All in all it was a great experience.Genuine Hotels.com guest review
"Great place to stay on vacation"
I give this resort 5 stars. Overall it was amazing. It was clean, comfortable, and quiet. Just what we needed for our family get away. We stayed in the Fiesta subdivision. The only thing that we didn't like was that the pool, and game room closed at 8:00pm on the weekend. The bedding could have been a little more updated in all rooms, and not just the […] master room. However overall is was amazing. Very spacious! We will definitely be going back in the future. Looking forward to trying out a different subdivision next time! Read moreGenuine Hotels.com guest review
"more than what i expected for the price"
I would definitely stay there again, will recomend it to my friends and familyGenuine Expedia guest review
The service at the front desk was really slow checking in and checking outGenuine Hotels.com guest review
"Don't stay in this place"
I stayed four nights in the hotels. I got one bed room apartment. It is big but completely uncomfortable. Everything in the apartment was very old and there was bad smell when you got into the apartment. Moreover in the first night, the air condition did not work. I called them and they sent the technician. He cauld not fix the problem the problem. […] It was around 8 pm at night and reception office was closed and I stayed the first night without air conidition. They transferred me to different apartment next day. Also they gave me key to open the front gate of the resort. I never used that key since the gate was always open. I don't think they care about guests security since anyone can get into the resort even if he is not resident there at any time. I don't recommend staying in this property at all. Read moreGenuine Expedia guest review
"Horrors at Magical Memories"
This is not my first stay at Magical Memories but I will say it will be my last. The check in off is never on site, first problem. Second was the advertisement for the room was King size bed with 2 bathrooms. After checking in we drove to the apartment we were staying in. first off it was on second floor, bed was Queen, 1 Bathroom. There were 3 of us […] as my sister had chosen to come with us an sleep on studio couch. We hauled everything upstairs and I called the office. They agreed to give us a new room but we had to return to the Office, Haul everything downstairs, load up car and return to Office 1 1/2 away. Get new room drive back. This room would have been perfect, beautiful view, french doors to patio but.... Room was not clean, Dirty towels on the floor, bed not made, dirty linen everywhere. Call office back, get new room, drive back get room info and drive back. This room was very perfect they upgraded us to a 2 bedroom and on the first floor. However the people on the second floor above us had children who spent the night running around the apartment until 1130-1200. Very little sleep.So needless to say this was NOT a Magical Moment Read moreGenuine Hotels.com guest review
It is a very nice place to stay it makes you feel like you're home we really loved itGenuine Expedia guest review
"Hard to explain"
The hotel was in a great location. The service, and registration was quick and very pleasant. The attendant was very helpful and friendly. The villa was a great size, location, and amenities were great... For the hard to explain part. There was some sort of stain on one of the dinning chairs, and one set of sheets. We arrived pretty late, and we brought […] our own so it wasn't a big deal. The next day we had issues with the resident under our villa. He was complaining of noise at 5 in the afternoon. It was just my children walking around. Nothing crazy. He threw rocks from downstairs, pounded on the floor, came to our villa to look inside. It was not pleasing. When we checked out we advised the front desk, and they advised we should've called the emergency line to have our villas changed. Moral of the story great location, sometimes things happen... speak up! Would definitely check them out again. Read moreGenuine Hotels.com guest review
Wish our stay was longer it was awesome the rooms were excellent the tv channels weren't goodGenuine Expedia guest review
"Close to Mickey"
The place was very clean. Location was perfect close to everything. Also have a wash machine and dryer inside of our place was very convenient. The place was like staying in a house full kitchen dining room front room to bathrooms laundry room two bedrooms very very nice. Two pools hot tub a spray area for the kids overlooking the pond with the fountain. […] And the price we got from Hotels.com was the best price I could find from anywhere. Would definitely stay here again. Read moreGenuine Hotels.com guest review
This place is lovely. Clean, spacious and close to Disney and everything Orlando. Plenty of activity to choose from in the area. I didn't like the resort fee tacked on. I thought I had paid everything and I had a friend check in for me, only to find out she needed to pay another $150 on top of the $420 I had spent for the weekend! I liked the full kitchen […] and living room that we held 2 days of parties in. Read moreGenuine Hotels.com guest review
Nice plac the rooms were spacing the environment siren and affordableGenuine Expedia guest review
The hotel was nice, however, maintenance took 2 days to come and remove a ladder after 3 calls were made concerning it, there was no iron and ironing board as well.Genuine Hotels.com guest review
"Vacation of inconvenience"
We rented a villa that ended up being a house that was very far away from all of the attractions, stores, or civilization. Traffic back and forth to the home made the trip back after long days at the parks even worse. When we arrived other alarm would go off on its own, also the Internet wasn't working. We called and they said they would put in a work […] order. It took almost 3 days to get Internet and 5 to get the alarm fixed which went off early in the mornings and late at night waking us up, but they wouldn't allow us to turn it off. When you check in get ready for an large and I mean bigger than Benjamin cleaning bill which is not included since you're not staying at a hotel. The employees were rude and dismissive and seemed in a hurry to get you off of the phone so the only way we got anything done was to go to their office which again took time from our family vacation. Kids want to be at the parks not taking care of problems with someone's home. The beds have plastic on them so you sweat while sleeping. The house in itself was nice and had all the things you need but you are less than 5 feet side to side and to the back. We could hear everything the neighbors said while we were in the pool to the extent it disturbed our time because we were so close. I was extremely plus appointed with a dirty home and uncooperative desk clerks. Read moreGenuine Hotels.com guest review
Upon arriving at the Regisration Desk, the clerk was confrontational and rude. Also, there was no iron or board in the room and the Registration Desk was 10 miles from the Villas which was inconvenient. I received no assistance at all. Then, after I drove 10 miles to pick them up they only had an iron. However, the room was clean and the Villas was […] close to restaurant s and events. Also, read the fine print which is hard to see. A $95.00 cleaning fee plus $25 incidental fee that is non refundable. Read moreGenuine Expedia guest review
"Excellent Condition House"
We stayed for four days and the property is very well maintained by management agency. This is an Excellent Property and Would Recommend to anyone.Genuine Expedia guest review
"This should be rated a 2 star motel, not hotel."
I do not recommend this place while I was waiting to complain about my issues at least 2 other people were also there to complain. The person at the front desk even said she was used to dealing with customers complaining. Not a good sign. 1.Stayed at unit 1165 S. Beach Circle, Fiesta Key. Liberty Village 2. Extremely dated furniture and decor. Looked […] like they bought at garage sale from the 90's 3. Not enough parking and no warning signs regarding parking. Father's car towed away. $150 to get it back. 4. Ceiling leaked. Also in the downstairs Master bathroom, the toilet leaked. They sent someone but still leaked. 5. None of the TV's worked in any of the bedrooms and each bedroom did not have a TV and except for the living room. All of the rooms had old tube TV's no flat screens. One of the rooms even had a VCR player!! They sent someone to fix it but that person was able to resolve the issue. 6. Toilets hard to flush. Reported this and the person they sent did not fix this. Overall it was a vacation nightmare. Read moreGenuine Expedia guest review
"Good price, but disappointing accommodations."
We had stayed with Magical Memories Villas before and had beautiful accommodations very convenient to Disney. We chose this because they offer Pet Friendly accommodations. This stay our condo was OK, but further away from Disney....about 25 minutes vs 18 last time. This condo had some old carpet with a 12" tear in one bedroom. The living room and kitchen […] were nice tile floors, but the countertop in kitchen was very old and the Formica was coming up in places. Ice maker didn't work, neither did the garbage disposal. Also, we had to return our keys to the check in office which was 12 congested miles away from our condo....didn't have to do that last time. Also the pool closed at 8pm each night, so we never got to use it. Overall, it was disappointing. Read moreGenuine Expedia guest review
Terrible experience. Terrible room comfort No recommend This hotelGenuine Expedia guest review
Excellent location, excellent apartments , clean, confort, nice.Genuine Expedia guest review
"Great property,very large and beautiful landscape"
My wife and I along with my sister-in-law rented a Magical Memories villa for SEVEN (7) nights while vacationing in Orlando Fl. but we were very disappointed with the conditions of the property. Along with the rental fees a $250.00 security deposit or $29.00 insurance fee, were charged a $95.00 cleaning fee. The sofas were so Very Dirty that we were […] afraid to sit in them, the phones never worked and after numerous attempts to contact the office, we decided to drive to the main office and report the problems. Personnel there assured us that they would fix the PROBLEMS but this NEVER EVER happened. The WiFi worked sometimes, the bed comforter was filthy with very large stains, the carpet was dirty and the TV sets we old fashioned and didn't work properly. We loved the size of the rental, the beds were very comfortable and the appliances were great. This gated property is very large and Beautiful and we felt very safe. I would definitely consider staying here again if the person/s responsible would get there act together and give the services required. Read moreGenuine Expedia guest review
"Nice place close to Disney and all atractions"
we have a great vacations one space for all the family member's and we field like it homeGenuine Expedia guest review
"Not so magical.."
I don't enjoy giving negative reviews but if it's read and changes can be made then its worth it. Our room was outdated and probably not rented in a while so cleanliness was my biggest issue. I found hair in the water reservoir of the coffee pot, the dryer filter was completely full and hasn't been cleaned in quite a while, the kitchen garbage disposal […] smelled of onions and needed cleaning - I called maintenance for this and a kitchen towel and they never showed up or called. I ended up using a wash cloth to clean all the dishes. The office charged me additional fees in excess of $100 over my remaining balance. Taking our trash to the dumpster every other day was no fun either. Loved the location but the service has to do better for the cost. Read moreGenuine Hotels.com guest review
"Far from everything"
The room had ants and worms the stove didn't work the air was not working good we had to wash our own towels, customer service was terribly they cancel my reservation after we paid way in advance the pool was fine and the hot tub was dirty I was so embarrasses had company from out town. The service was very bad no good tv station at all.Genuine Hotels.com guest review
Overall the place is nice. I've stayed in both house and villa but the houses are much nicer. This is my fourth stay with magical memories and I have no doubt in mind about staying there again. Can't beat it.Genuine Hotels.com guest review
"Comfortable getaway., kids loved it"
The house was very comfortable and clean, not too far from attractions. The only complaint is that the pool light was not working so we weren't able to swim as late as we'd liked. We called for maintenance twice but the light was still not working when we left. We were told they hadn't anticipated the cost to replace the bulb to be so high. That was […] a bit of a disappointment. Otherwise it was a great stay. Read moreGenuine Hotels.com guest review
"Good Place to Stay"
It's a great place to stay and the places around are great. However, whenever we asked them for something, they always had some problem. Apparently there are two managements who rent out the villas and the guest service only help the ones who rented from them (which was not ours). There were also somethings in the villa that were broken so just make […] sure you inform them if anything is broken when you get there. Or else they will blame it on you. Read moreGenuine Hotels.com guest review
"Worse hotels ever"
Very expensive hiding fees and very dirty including insects.Genuine Expedia guest review
Villa was not clean spider webs dirt in Windows mold in master bedroom master bedroom slide screen door was broke dirty blinds keep falling dust on tv stand remote control had one for living room which we had to use same one for master room call work order in same day no one respond call office on hold for a while never got with no one until check out. […] Told front desk when return keys they say im sorry wow that was it. To much money for poor service. Read moreGenuine Hotels.com guest review
"Worst place ever!!!!!"
I have never experience such a bad stay in my life. Customers service was horrible. Not willing to help out their guest at all. Internet wasn't working, one of the TV was broken, stove wasn't working. We reported the problems to the front desk and they didn't of anything until the next day. They weren't even willing to move us to another room. I was […] very disappointed. Read moreGenuine Hotels.com guest review
"Nice townhouse community"
So it's a 3 bedroom apartment. Fully furnished. Just bring your luggage and groceries. It was a perfect and smart decision that we made getting this for a week. It is kind of expensive but your on vacation so it's all good. I prefer next time to stay in Disney with the kids just so it's closer to the park. This is a 15 minute drive from the Disney parking […] lot entrance. Read moreGenuine Expedia guest review
"had a wonderful time"
We stayed for 7 days I have nothing bad to say about our stay at our Villa it was very roomy. Everything was perfect as far as electronic device's in the room maybe they can change or update the spare bedroom TV other than that it was a perfect vacation it felt like Home.Genuine Hotels.com guest review
Experience from start to finish was an absolute terrible experience. There are so many options of Resorts in Orlando/Kissimmee area, DO NOT WASTE YOUR MONEY HERE! Rude, Unprofessional, white stains on pillows, musty resort, dirty and money sucker! Not worth the time or money!Genuine Hotels.com guest review
I just wouldn't recommend to no one. Staff is unfamiliar with there own complex. I reserved 3, 2 bedroom apts and they only gave me 2 and the third one was a 1 bd. I went to tell them and they actually had it as a 2 bdroom on their system. Also their appliances did not work. So many wrong things here.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )