Mattress badGenuine Hotels.com guest review
"High deposit, no refund"
They charged a $250.00 deposit. They told me it would be several weeks till I received it. I never did so I called. Was told after 4 phone calls that there was damage and I had to speak to Miriam, they transfered me to her but she wasn't available. I tried this 3 more times to no avail. I spoke with someone on the week end who told be there was a hole […] in the wall, There was no hole in any wall when we left. He told me I would have to call back during the week, which, of course was to no avail. I spoke with another person who agreed there was a hole in a wall so I asked for pictures to be sent to me as there was NO HOLE WHEN WE LEFT. Reading their reviews on facebook I see that I am not the only one that this has happened to. And should have been weary when leaving, the person in front of us was panicking because she left a pot in another rental. Read moreGenuine Expedia guest review
"Nice hotel for the money and location."
Great time , love the home feeling and location. Great place around the theme parks.Genuine Expedia guest review
"A cosy little house."
Great location, great Villa to stay with kids!! I would recommend it for families. The office is just a short drive away and the service provided was good.Genuine Expedia guest review
"Great for the price"
Ours was a 3bed 2.5 bath and was a great place to crash after a long day at disney. This was our second stay with magical memories... And there will probably be a 3rd and a 4th in the future.Genuine Hotels.com guest review
Overall place was excellent except for leaky drain in second bathroom which was not repaired during our stay.Genuine Hotels.com guest review
"Very nice villa for the price"
After we checked in the front desk person told me that the villa was 10 miles away. Yes, 10 miles away. They gave me directions & the gate code. There were 5 or 6 Villas with names our villas name was covered with shrubs so I kept missing it & had to call for directions several times & the person on the other end of the phone got very aggravated. When […] I finally got to the gate is was raining, at night & it was very difficult to read the code numbers to open the gate. The villa once I arrived to it turned out to be very nice with all the amenities one would expect in a "time share villa". Bottom line: The villa was a real value! Getting to it was a nightmare!!.............Woody Baker Read moreGenuine Expedia guest review
"Ok for price"
I think the house was nice. There was no iron which wasn't good. The sofa bed was horrible and we couldn't use it. Other than that it was okGenuine Hotels.com guest review
"Previous stay was much better."
I loved to book with Magical Memories, I always got what I expected and more. My last stay was awful. I went on a late check in and had to return to the rental office to show them photos of my yet to be cleaned room, even though they are charging a cleaning fee, which btw was $90.00 for a 3 night stay @ a 2 rooms villa. So, I was moved to another villa […] with just an apology (would have expected some discount on the cleaning fee , which is new and excesive). Well, since it got late, I couldn't visit the closest Target store to provide for next day breakfast (one of the reasons I book with them is we can prepare most of our meals). To my surprise, there was no complementary coffee/sugar/creme left this time, as on my three previous stays. They also charge your credit card with $250.00 fee that they will return after they check you left the apartment in good conditions . That was new and unexpected. So, for the first time, my fourth stay, I got less and had to pay more. My best stay was in 11/2012 (flawless). Read moreGenuine Expedia guest review
"Surprice cleaning charges $92"
over all good value for the money, locaiton is good too. They charged us $92 for cleaning which was not part of my booking through expediaGenuine Expedia guest review
"Nice place, terrible staff."
The condo itself was excellent. It was clean and very comfortable. All the amenities of home! BUT Magical memories is the middle man and they ruined the experience. First of there is a $250 deposit that was not disclosed until check-in. They actually charge your credit card it is not just a hold. Then they said it would be 24-48 hours before we got […] the depoist back but then at check out it turned into 3-5 days! Each interection with the staff was negative, very bad attitudes. My mom is disabled and getting ready in the am can be rough. Check out is 10am so I asked for a late check out, the staff member was rude but did conceed to 11am. She ended the conversation with "Make sure you are out by 11am!" Called in the am to see if we had to go to the office to check out and was put on hold 3 times for over 25 minutes. Finally gave up and drove to check out and again the staff was very rude and her explanation was "I am all alone in this big place so I couldn't answer your call." Which in itself I can understand but she was super rude in tone and attitude. My mom and I left saying it was a beautiful condo but we will NEVER use Magical Memories again. We definately have some memories but they are less than magical that is for sure!!!! Read moreGenuine Expedia guest review
"Magical memories villas"
I was expecting the villa to had a private pool as it was on the pictures, the room comfort was awful, there was not enough towels and the ac for the master bedroom was too hotGenuine Expedia guest review
"Stay at 2 bd. rm. condo"
Well equipped condo with all amenities. Bed comfort not the best. Would stay again. Good value for the cost of the stay.Genuine Expedia guest review
I must saying before booking, reading the reviews my family and I were very nervous about staying here because of others reviews. To my surprise everything went smoothly once we got there. We had a family of 9. The space did it's job. Everyone had there own bed and there was plenty of space to stay out of each others way. The kitchen was fully stocked […] with pots, pans, plates and etc. I must say for what you pay they really should update the furniture. The beds were hard as a rock. My entire body was sore after 2 days there and we stayed an entire week so you can imagine how I felt by the end of the trip. The Televisions were very dated and small. Overall besides the dated furniture and Televisions everything was fine because we were only in the rooms a couple hours out of the day. The theme parks such as universal studios, islands of adventure, sea world and the water parks are only 25-30 minutes away. So if you are looking for somewhere spacious, reasonable and not too far away from the parks, Magical Memories would be a great place to stay.. Read moreGenuine Hotels.com guest review
"Internet wifi service sucks"
pretty house, the neighborhood is not the best and the area is basic.Genuine Expedia guest review
"Nice place to recommend evrebody"
Pool jacuzzi and play ground amazing nice 5 starr by my experience this villa good and comfortableGenuine Expedia guest review
"not quite what we had booked"
the office of House Rental should be open from 8 to 8pm. When we got there around 7pm there was no one present. Many phone calls back and forth , we were told where the keys is to our house . Then we had to go on a bit . it was dark, the kids were tired . We also . Arrived at the house, opened the door and found ourselves in a house where people were […] already living . So we again someone from the office landlord is trying to achieve . Then got a new keys . House on a very different place . Again, a lot of driving . When we got there . House too small. We had booked for 10 people. Since the house was for six . The next morning back to the office . re new keys . move again . In the alternate , who had to go very fast, we just forgotten a few things. Hat sunglasses .... Upon check out I asked about these things. Because these things have to do with the cleaning so have been found. I thought so. Interested but not the staff. And the manager was not there and can not be reached . Read moreGenuine Expedia guest review
Yes this is a timeshare style accommodation. Its a little odd since you check in at a stip mall office, not really knowing where you are going to be staying. We were given condos at the runaway beach club. They were a bit older and in need of some maintenance, but overall great. Can't beat the location and price especially for a full kitchen and wa […] sher/dryer. Read moreGenuine Hotels.com guest review
"Stay at Unit 3144D 3 Brm Villa"
We were basically very impressed with the unit. Clean, appealing, & spacious. Attractive landscaping and quiet area. Did not like: 10 mi. distance from office especially when dropping off keys before early A.M. flight. A double sink in at least one of the bathrooms would have been nice Last afternoon refrig. had water leaking from freezer area. (ice […] maker line??) Read moreGenuine Expedia guest review
"Nice hotel coles total the parks!"
Very godo hotel for a family with children or a group of 8 peopleGenuine Expedia guest review
You need to pay attention.The place you lived is not the address for office. The office closed at night time.This hotel is base on the self service,didn't like normal hotel.Genuine Expedia guest review
The place was like an apartment complex. The condos were older except for updated bathrooms. The bedding was older and there weren't enough utensils or plates etc(3 bowls). The place was not that close to things and the pool was T Tiny. I called 3 times to get a WIFi password and I never got a call back. Had to do without computer for the time there. […] Orlando has so many prime accomadations with great amenities for such reasonable prices I would never stay here again. Sorry we had to endure it here for 5 days. We left a day early. I think this place does own some other resorts and maybe those are allot nicer but we will stick with the places we normally stay from now on. Read moreGenuine Expedia guest review
"way better than reviews"
After booking, I read more reviews. I got scared. However, the reviews were wrong! It was great!Genuine Expedia guest review
"Rooms were nice and very clean until..."
When we got to the building 250.00 was needed aside from the hotel and cleaning fee. We gave cash and were told this would be given back but not exactly when this would be. This would have okay had we known this before booking. Needless to say, we are waiting on our check in the mail. Please be sure to call before going in advance and check the sheets […] to be sure no one else used them before you. Also you will have to drive a few miles to your room. Surprise!! Otherwise, nice spa and pool. Not returning though. Read moreGenuine Expedia guest review
They try to charge us supplementary fee of 204 us for 2 nights. What do you think? Beds were in bad shape. We'll never go backGenuine Hotels.com guest review
This was the most disappointing rental I have ever had in Orlando. I have stayed in Orlando over 20 times. The mattress on the queen bed in the master bedroom was lumpy. Oddly, the ceiling in the master bathroom was less than 7 feet high. It felt funny, sorta like Gandalf in Bilbo's house. You had to step down into the master shower. That was a little […] odd as well. There were several slats missing from the vertical blinds on the sliding door in the master bedroom which greatly compromised privacy. The tv in the great room had a 1.5 inch black vertical bar on the right portion of the screen. The couch and loveseat were fairly deformed from age or use or poor quality. Candidly, I thought that was a little ridiculous. It appears that this is a privately owned property with a broker managing it as it was in a condominium complex with numerous permanent residents. The property is probably 30 years old or more and I am thinking some of the furniture might be original. I would not rent again. Read moreGenuine Expedia guest review
"Great condos - close to Disney - good $ value"
My wife and I and our 2 kids under 7 stayed 6 nights here in April and had a great trip. The place was very clean and had plenty of space. It had a full kitchen which worked out well for us to help save a bit of money. The furniture is a bit outdated style wise, but worked well enough. The 2nd bedroom mattress was a bit hard as well, but that might […] just be the individual unit. The one thing that we weren't that happy about was that the AC unit said don't turn below 75 or it might freeze the pipes. It got a little warm in the condo in the early evenings, but nothing that was unbearable. Overall, the unit was a great deal for the price, and was about 10-15 minutes away from the Disney complex and about 45 minutes away from Legoland. We had a great trip and I would definitely consider this property again in the future. Read moreGenuine Hotels.com guest review
"nice hotel close to Disney and Sea World"
Very nice room, pool was great , kids had a blast, would stay there againGenuine Expedia guest review
"Expedia horribly MISrepresents this 'resort Hotel'"
First of all, Expedia horribly MIS-represents this 'resort Hotel'. In fact, magical memories is a property management company that rents private residences. So, the address Expedia provides is not a resort at all, just the main office for this property management firm. After going there, you check in and then receive directions to the property/unit […] that was reserved for you (most units are miles away). This is frustrating because due to the Expedia contract, Magical memories won't/can't tell you where you are actually staying until you arrive and check in! We had 9 people on vacation, flying in at different times of the day; imagine how frustrating it was to have to contact each family member and provide them with the correct address for our 'hotel' between the time their flight arrived and before they started traveling to the address Expedia provided. Most of these are townhomes that are privately owned and rented out. After several very frustrating phone calls, i got in touch with a manager at magical memories; she politely explained all of this to me. Next time, i will book directly with magical memories. Having said all of this, after arriving at the property manage office/check in location, Magical memories does seem to be high quality and their staff at the front desk are very polite and helpful.. You are renting a 'self service', privately owned residence, no room service! Read moreGenuine Expedia guest review
"Perfect family option!!!"
Wonderful Villa!!! Much better then staying in a hotel room! Very nice gated community - can't wait to book our next trip!!Genuine Expedia guest review
"Difficult due to late evening arrival"
I am afraid our experience was not a positive one. We arrived at around 10:30pm at the main office for this "resort". The office closes at 8pm and so the keys are stored in a safe and the staff provides an access code. After working and traveling all day we arrived in an exhausted state. I was able to access the safe and obtain the room keys and a "map". […] This is where the trip went bad. The office is located adjacent to a nice looking condo project and so I assumed that the room we reserved was in this area. I was wrong. The map had a diagram of a large number of units and our room was marked with a highlighter, but the map was black and white and did not clearly indicate the location of the main office in relation to the room which was 1.5 miles down the main road. I had to call the 24 hour number in order to find our room. The condo unit itself was well kept and clean but was probably constructed in the late 1980s and has not been renovated or upgraded at all. Fortunately, we were on a business trip and so we did not stay in the unit very long. Overall though I was disappointed by this experience. Read moreGenuine Expedia guest review
"Nice House. Good for a family vacation"
A colleague and I were in Orlando for a conference and because there were no other hotels open, we chose this alternative because it was so cheap. We had a nice stay and although it was out of the way, found it was actually pretty convenient to other places. Pleasantly surprised at the quiet neighborhood it is located in.Genuine Expedia guest review
"Nice single family home."
Spent Christmas week in Kissimmee. The home was close to the the parks and to the highway. Would definitely want to stay again.Genuine Expedia guest review
"Nice Condo close to Disney"
Apparently, Magical Memories subcontracts condos to people from different resorts. The resort we were assigned to would not allow people renting from Magical Memories to use their amenities. They had a very nice indoor basketball court, exercise room, and outdoor pool that we were not allowed to use. We had 2 very disappointed kids because of this. […] Magical Memories claims we could use the amenities and advertises this on Expedia; however, the resort we were at would not allow us to use their amenities. The condo was nice but a little dated. The carpeting needed to be replaced. They were updating the outside of all the condos in the complex. Read moreGenuine Expedia guest review
"Nice villa. Quiet community. Close to attractions"
The villa was very easy to find. I had to call them 2 days before gettin there cause I was going to do after hours check in ... They game me some instructions and when I got to the office I found everything I needed it to check in without any issues or concerns. The villa was clean and very spacious. The beds were comfortable.. The only thing I dislike […] a bit was that the bed sheets were too old and it makes it look like they were never wash . And you also have to take your own blanket because they only had one in a room and it also looked dirty. Also for the ladies, if you want to dry your hair, take your own blow drier because they do not have one. Other than that the villa was good and we had a great time. The check out was super fast . I will definitely go back with my family and also will recommend it to other relatives. Read moreGenuine Expedia guest review
We just recently returned from our Orlando vacation. My husband and I were traveling with our 19 and 15 year old daughters. We had a two bedroom villa. It was great to have two bathrooms and a full kitchen. We were able to prepare our daily breakfast and snacks at the villa. This saved us a lot of money. Everyone was able to have a little privacy. The […] rooms were clean and well maintained. The villa was well stocked with cookware, plates, glasses, silverware, towels and linens. The villas location was great. Although we were close to the main road it was quiet. It was only a few minutes drive to the many area attractions. Read moreGenuine Expedia guest review
"my "magical memories""
here's the nuts and bolts.....I payed for a 3 bedroom with a Queen bed and got a full-size bed instead. The day of arrival, I called the complex and asked about getting an indoor pool and they were able to do so but when we arrived, our indoor pool was 4 feet wide and 4 feet long, just a tad bigger than a garden tub. (do you think they told me about […] that ahead of time, no they gladly took my $25/day and ran to the bank). The only other complaint is that the unit was very dated. I thought maybe I had gone back in time and was down in Orlando going to a "Hair Metal Festival". Read moreGenuine Expedia guest review
"Good Stay, location, and service"
We rented a villa for a Disney stay. It was just what my family of 4 needed. We need our own space and the idea of staying on site was appealing, but two rooms, a kitchen, and washer and dryer won out. This villa was great for us with one exception. It had an air condition restriction of keeping the temperature between 75-80 in Florida! There was a […] sign saying the unit seizes up and you will be charged a fee if that happens. The master bedroom fan was imbalanced so it made noises. The first night was hot. It was March; I cannot imagine being there in July! I was able to fix the fan myself and got a comfortable nights sleep, but they need to fix the AC in Magical Memories: Laguna Bay unit 10. Read moreGenuine Hotels.com guest review
The pool was small I wouldn't swim there . Don't forget your $90.00 cleaning fee and $250.00 deposits .Genuine Hotels.com guest review
"Disapointing Villas near Orlando attractions"
The place felt stuffy and smelled musty the entire time. The air conditioning had to be set between 75 and 80, or else any repairs would be charged to the guest. The coolest it ever got was 76 degrees. The appliances and furnishings were very dated. The coffee maker had to be fiddled with to work right. The apartment has not been properly cleaned in […] a long time and sticky grime was easy to find, despite the additional cleaning fee we were charged (and did not know about until we checked in). The towels did not smell completely fresh, and we found reminders of former guests in the bathrooms. Its a good thing we were there for only three nights, and spent most of the day away. By the time our vacation was over we were ready to run out of there. Read moreGenuine Expedia guest review
"NEVER staying there again!"
Walking into the condo my daughter slipped at the entrance because the floor was wet! Only to realize that it was wet because the carpet was wet and had the worst odor of mildew! Immediately we called the main office. They ended up disconnecting my call and when I called back they were closed!! I ended up going to a near by Walmart to purchase cleaning […] supplies,carpet freshner and frebreez to make the conditions tolerable. Mind you this is with children ages 3 to 8 that have been already traveling for 81/2 hours! We get back and discover the place had not been properly cleanes. Caprisun containers from the prior family's children were in the kids bedroom. The bed linen had NOT been changed!! One of the back of the pillows was covered in dust and hair! The dust was THICK and Visible from afar!!! So here I am after a long drive and trip to Walmart headed back to Walmart to purchase laundry detergent!!! Toilets disgusting!! All of the BASICS that you shouldn't have to clean were UNACCEPTABLE!! I WOULDN'T allow my dogs to sleep on that carpet or the bed pillow/linen! I held back on writing this review because the property manager should have reached out to me by now but, has NOT! Awful management, awful conditions and awful costumer service! Don't stay here!! Read moreGenuine Expedia guest review
"Absolutely loved it!"
Our 4 bedroom house was everything we could ask for and more! The location was perfect. The property was beautiful. And the pool just took it over the top. The staff can be a little unfriendly but I didn't need to interact with them at all after check in. Will definitely use Magical Memories again!Genuine Hotels.com guest review
We choose this "hotel" every year when visiting Orlando and have stayed at several properties. This year we were in a remodeled unit at the Villas of Somerset and it was really neat and well appointed. The only negative with this unit was that the jacuzzi tub in the 2nd bathroom was not cleaned very well at all. Just remember to bring or plan to pick […] up cleaning supplies and laundry detergent (if you plan to use washer/dryer). The units usually have dish detergent for both hand cleaning and the dishwasher. Most of their developments we have stayed in are very close to shopping, all of the parks and I-drive. We love the 4 bedroom house with the pool the best!! Read moreGenuine Hotels.com guest review
"Windsor Palm Resort"
Magical Memories is a great source for affordable condos. This is the second time I have used them via Expedia. My only feedback is that the property address should be made available before decisions are made, this condo was too far away from where I needed to be. It was my mistake for thinking the address of Magical Memories was the address for the […] property. The traffic on 192 in Kissimmee is heavy and it was not my intent to be so far away from friends living in Poinciana. I did not rate the Hotel staff because there was no staff. The condo are self serve. I did not purchase the daily cleaning or towel service. Read moreGenuine Expedia guest review
"Spacious, comfortable 3-BR condo"
The condo was large and spacious with 3 bedrooms and 2 baths. The kitchen was well-equipped with dishes, tableware, cookware, toaster, microwave, dishwasher, etc. Everything worked, but the patio sliding door was a challenge. The construction of the building (doors, windows, walls, etc) was pretty cheap, but adequate for a vacation home. The grounds […] are nice and well-maintained. We enjoyed watching and feeding the resident ducks, anhinga, and turtle. We had a good time there and would go back again. Read moreGenuine Expedia guest review
"Nice Place to Stay"
The Hotel was nice and clean. It is also close to everything you would need from resturants to Disney and Seaworld. We never could get the AC to go under about 73 or 74. The thermostat read 70 but it was still kinda warm. We weren't there during the day and it was cool at night so it wasn't a big deal for us.Genuine Expedia guest review
"Really in need for some serious renovations......"
First I had to pay an additional $250 deposit which would have been a huge inconvenience if I was on a tight budget, this really needs to be added in the on line booking details. The villa was ok and that's being very nice. There was a dead frog and lizard in the front door panel, the TV in the living room was way to small for the area the one in the […] master bedroom didn't work at all, the refrigerator and stove was at least 20+ years old, there was this weird noise the occurred every hour from what we concluded was something upstairs, still on sure of what it was. Only thing good about this place is it's location it's right next to I-4 and the turnpike other than that, good luck on your stay. Read moreGenuine Hotels.com guest review
The burn on the stove don't work and the hot water don't stay hot it get cold in 10 minutesGenuine Hotels.com guest review
"We were placed in a Timeshare Apartment"
Their staff was horrible. Never answered their phones, when I had to call them. Didn't know about the $250 deposit or the cleaning fee of $93 dollars. Overall I will NEVER use them again. NOT a Magical Memory.Genuine Hotels.com guest review
"Nice but lots of hidden charges"
They charged 62 for cleaning and they want a 250 dep and we didn't no till we got there and we got a place with a full size bed and we reserved a king after driving back and forth they gave us a room with king bed the address is no were near were the place is so if they make a mistake you have to drive back and forth ...the place was nice but all the […] money they ask for dep and cleaning is terrible Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )