All hotels in Kissimmee, Florida, United States of America
1 room, 2 adults
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2801 North Poinciana Blvd., Kissimmee, FL, 34746, United States of America, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 1,270 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.4
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.0
1.0 / 5Poor
"Real life Roach Motel."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
They put us in a villa that had roaches. They split my party up. We were thirty minutes away from each other. The manager had poor customer service skills. Overall it was the worst trip I have planned in 7 years of planning.
Genuine Hotels.com guest review
7 night family trip Apr 4, 2015
Valencia
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great stay
Genuine Hotels.com guest review
3 night family trip Apr 9, 2015
ruthie
US
4.0 / 5Excellent
"Wonderful stay!!!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was amazing!! My husband and I loved it here!!! The only complaint was the noise above us.... Other than that it was beautiful!! Room was spacious, clean, and just lovely! We will def go back!!!!! Loved our own washer dryer unit in room a big plus!!!!
Genuine Hotels.com guest review
7 night romance trip Mar 27, 2015
janice
US
5.0 / 5Outstanding
"Superb stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The condo was spacious, well decorated, and full of everything we needed. The pool area was fantastic. Our location couldn't have been better.
Genuine Hotels.com guest review
5 night family trip Mar 31, 2015
Sarah
US
5.0 / 5Outstanding
"Magical Experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My enjoyed staying at Magical Memories Villas. Relaxing....
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Moncrief 1717"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was very nice. Rooms were very roomy. Big baths. Very nice living room big TV. The only problem was with the Dryer took three times to get clothes dry.
Genuine Hotels.com guest review
4 night family trip Mar 23, 2015
Johnny
US
5.0 / 5Outstanding
"A sweet place for a getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the moment we pulled up to our villa it was amazing very cozy and the staff was super friendly and accommodating I definitely can't wait to visit again
Genuine Expedia guest review
Other trip Mar 28, 2015
Angie
US
5.0 / 5Outstanding
"Huge house with private pool"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We rented a condo but was upgraded to a house based on availability. The house was perfect! We had such a great time hanging out at the pool, using the kitchen and playing pool in the rec room. The staff were very nice and helpful. I would recommend this facility to anyone!
Genuine Expedia guest review
Other trip Mar 25, 2015
Sara
US
4.0 / 5Excellent
"Comfortable home for the whole family."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We felt at home at the villa. the pool was a good plus. Only 18 minutes away from the disney parks. Would have like it to be closer but it is ok.
Genuine Expedia guest review
Other trip Mar 24, 2015
Vivian
US
4.0 / 5Excellent
"Good time had by all"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Staff and room were very pleasant. Cranky old people at the pool not overly fond of kids. Needed a few more blankets and towels but otherwise no complaints. Good value for the money and room was more updated than what some of the reviews here suggest.
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
Darren
US
4.0 / 5Excellent
"Close to Disney parks, spacious"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff that helped us during check in and check out were very friendly and helpful. We had paid for a 2 bedroom / 2 bath villa but actually got a 3 bedroom. It was nice to be able to spread out in the evenings and everyone have their own space to relax. We were close to outlet malls, restaurants, and Disney parks and not being right on the main road was nice. We were not very happy that the refrigerator didn't work properly. Nothing was cold. Cheese looked melted together, drinks were never cold...even the ice cream in the freezer didn't freeze. VERY UPSET that we ended up having to throw a lot of food away = $$$ down the drain. One of the reasons we chose this location was to have a functioning kitchen to save on eating out expenses. Not so much in this particular unit. I did let the staff know when we checked out and they apologized. Would have been nice to have some of my wasted money back though. The décor is very outdated. That didn't bother me too bad though. Just know what to expect. We also had to fix the dining room table our first night. It was literally about to fall apart. My husband just had to tighten the screws in the legs and it was good after that. The chairs felt like the bottoms might fall out when you sat down but it worked out ok. Overall, it was a decent place to stay and we would stay again.
Genuine Expedia guest review
Other trip Mar 23, 2015
Familyof4
US
3.0 / 5Good
"Average."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
I rarley write reviews. Great overall... Although people in the comments warn of the 95 usd cleaning fee which is what it is. I was unaware of the mandatory further 40 bucks for insurance. I am sure this is in the small print somewhere and therefore just paid it. My point to all of this is that if you are going for a short one or two night break, what appears to be a cheap family condo close to Disney is just as expensive as a decent hotel with far superior comfort and facilities. If your in the Condo for a week the 135 extra just gets swallowed up Vs a hotel stay. Overall it was as I expected. Nothing fancy. Clean and very spacious as all florida condos / homes.
Genuine Hotels.com guest review
2 night family trip Mar 19, 2015
A Traveler
US
3.0 / 5Good
"Spring Break getaway for kids"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The villa was clean but.... The coffee table wad fragile. The t.v. stand and master bedroom furniture were severely scratched up. There was no television in the second bedroom.The screen door would not close. The dishwasher overflowed and the ironing board was raggedy. I called central check in to inquire about another unit and was advised to call the next morning at 10am to check availability.
Genuine Expedia guest review
Other trip Mar 20, 2015
Toni
US
3.0 / 5Good
"Very clean but far from everything"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The place was very clean and nice but the pool was closed for deck repair our whole stay. It was also a far drive to get to places and do trying a we wanted to do. I wouldn't stay there again.
Genuine Expedia guest review
Other trip Mar 20, 2015
Tony
US
2.0 / 5Fair
"Unexpected Hidden Fees plus grungy property."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We arrived after hours to Magical Memories, picked up our keys and headed to our unit. The outside appeared nice, but when we stepped inside, we immediately felt the place was grungy. The walls and carpet were dirty, and there was mildew in the bath areas. We were so tired, we didn't care. But, when we pulled our sheets down to sleep, several of the beds appeared to have not had their sheets changed. There were hairs scattered here and there across the sheets. Ewww!!! The sheets themselves were threadbare and nubby. I washed them all. The next morning we went down to eat before checking in. Cabinets & drawers were broken, some glasses & other kitchen items were missing. The resident book said complementary coffee, cream & sugar, but there was none. WHEN we went to check in we were surprised to be charge extra fees above our balance due on our reservation totaling more than $150.00! Renters insurance, cleaning fees, etc... and more taxes on these. NOT COOL!
Genuine Expedia guest review
Other trip Mar 16, 2015
SWilliamson
US
2.0 / 5Fair
"Not as it appears...NO CONSIDERATION"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Their condos in Laguana Bay are dirty & filthy, two Tv's only in the living room & master bedroom. Moved us to a house after I requested it with an upgrade charge of $197.50, gave us a key to a keyless entrance, had to drive a mile and a half each time to their office, we get to the house and the alarm goes off, no alarm code on the directions to the property. Had to call the emergency afterhours number cause it was after 8pm, she had to call someone to get tube alarm code, it took over 10 minutes. TWalked to a manager named Charles who said he had to talk to his GM and she REFUSED to compensate us for all this hassle we went through after a 14 hour drive. They only offered an apology only and wouldn't give us our upgrade fee back, even though they knew all of it was their fault. The house was great still with only 2 Tv's in a 4 bedroom house and couldn't use the pool cause the water was extremely cold. If you can help it..DON'T USE MAGICAL MEMORIES, they are unprofessional and very INCONSIDERATE!!!!
Genuine Expedia guest review
Other trip Mar 15, 2015
Mitzi
US
5.0 / 5Outstanding
"Home away from Home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean. Looks brand new and well kept. Definitely will be doing this again very soon. My family and I felt quite at home. Thanks for making our stay perfect.
Genuine Hotels.com guest review
2 night family trip Mar 6, 2015
Latoya
US
4.0 / 5Excellent
"Very nice town home clean very roomy and very big"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This rowboat was very big and roomy it was in a quiet neighborhood. The location was great and my family and i loved our overall stay . we would definitely stay here again on our next family trip.
Genuine Expedia guest review
Other trip Mar 9, 2015
MRS. LUCAS
US
3.0 / 5Good
"Family Trip"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very spacious, nice to have a full kitchen plus a washer and dryer. The bed in the master bedroom was very uncomfortable, felt like the mattress needed to be replaced. The sheets looked a bit old and worn. Would've been nicer to have a standard table and chairs versus a high-top like table with higher stools. My parents accompanied us on this trip and they were unable to be seated on higher stools. It was a surprise to see the long flight of stairs we needed to hike up with our luggage to get to the main living space. Disappointed an additional cleaning fee was added. There is only 1 towel per person so I guess that means wash your own towels if needed. The kleenex box was nearly empty when we arrived and there was only one garbage bag for the kitchen so we ended up using grocery bags we saved from shopping. It served its purpose for the space we needed.
Genuine Expedia guest review
Other trip Mar 4, 2015
Mary
US
4.0 / 5Excellent
"Hotel is close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Expedia needs to tell their customers there's addional charges at check in
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Race weekend and Disney trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
really enjoyed the home that we stay in and will book with you again
Genuine Hotels.com guest review
9 night family trip Feb 18, 2015
Rella
US
2.0 / 5Fair
"Actual rooms like like Internet pictures"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Was not at all like the Internet ad. We got in late at 1:00 am and it was so bad that my family and I dropped the keys right back off and went and stayed in a different hotel even though we just got in from a 23 hour drive. Very run down and not well maintained at all.
Genuine Hotels.com guest review
4 night family trip Feb 22, 2015
Tulika
US
4.0 / 5Excellent
"Had all the comforts of home."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was an actual home, not a hotel. The kids loved it. Wish it had been summer so we could enjoy the private pool. The rooms were spacious and the location very safe.
Genuine Expedia guest review
Other trip Feb 26, 2015
Tania
US
1.0 / 5Poor
"Most disgusting place I've stayed!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
This is the most inprofessional and disgusting place I have ever taken my family. I will NOT even consider another visit.
Genuine Hotels.com guest review
3 night family trip Feb 20, 2015
Douglas
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was great and very spacious. Location was perfect.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
US
4.0 / 5Excellent
"Close to theme parks."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Place was nice. Washer and dryer Didn't work very well, but you don't go on vacation to wash clothes :) the knob on the bathroom sink wasn't attached and would fall off. Aside from that, very nice grounds with a tennis court, basketball court and a gym.
Genuine Expedia guest review
Other trip Feb 18, 2015
Kelly
US
2.0 / 5Fair
"Not happy at all"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
This was a house that we rented we were first shown a house and went back to the office immediately to tell the staff that this was completely unacceptable the house was filthy with rusty sinks and rugs that haven't been shampooed since who knows when then they showed us a second house that was not that much better Magical Memories I don't think so!
Genuine Hotels.com guest review
7 night family trip Feb 4, 2015
Joseph
US
2.0 / 5Fair
"Wouldnt do it again."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Tiny tvs. Broken hot tub. Ants in kitchen and not even close to fully furnished couches were disgusting. Furniture in kitchen living was beat up.
Genuine Expedia guest review
Other trip Feb 14, 2015
josh
US
3.0 / 5Good
"2015 GOLF TRIP"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
FURNITURE AND CARPETING COULD USE SOME UPDATING. CHAIRS AND SOFA WERE RIPPED, CARPETING WAS FRAYED,AND, THERE WAS NO FLAT SCREEN TV WHICH WAS OFFERED IN THE RENTAL AD.
Genuine Hotels.com guest review
7 night trip with friends Jan 30, 2015
STEPHEN
US
5.0 / 5Outstanding
"vacation"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful time the hotel was awesome and The condition of the room was up to par the only thing was it had a small pool for the size of the complex and everything locked down wear we had to go to the office to get it opened
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
wilfredo
US
4.0 / 5Excellent
"Condo near Disney World"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Arrived at Magical Memories check-in and was promptly greeted and quickly checked-in. Staff gave us the rundown of the community in which the condo was located. The community was gated and appeared to be nice, although some buildings were undergoing painting and other renovations. The condo itself was perfect for a family trip to the Orlando-area attractions. Careful, though. There are year-round residents here as well who don't seem to appreciate renters. Distance to the different parks was within a 10 minute drive and was close to stores, restaurants, and other amenities in Kissimmee, particularly along Route 192. The condo was okay; clean, but in need of some paint and updates. Considering the proximity to Disney World, it's likely the condo has been painted in the past year, but suffers from high use and wear and tear. The faucet handle was broken in the master bath, though it still worked, and the kitchen faucet wouldn't swivel to one of the two sink basins. Also, many lighbulbs were out and needed to be replaced. Magical Memories provided some necessities such as soap, towels, dish soap, toilet paper, and paper towels; enough for our stay of six nights. The lock was a programmable keypad, so no worry about losing keys and checkout was as easy as walking out the door. Wifi was apparently provided, but didn't work. Thankfully, I didn't really need it. All in all, a nice, quiet place to stay close to, but away from the busy parks.
Genuine Expedia guest review
Other trip Feb 10, 2015
Pauline
US
5.0 / 5Outstanding
"Extra charges"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Over all the hotel is great but there is a $28.75 deposit change not Include it on the rate and the reception start are not friendly at all. The villa was clean and well maintained
Genuine Expedia guest review
Other trip Feb 7, 2015
alejandra
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We really enjoyed our stay and the location was perfect for the purpose of of it.
Genuine Expedia guest review
Other trip Feb 4, 2015
Shon
US
5.0 / 5Outstanding
"Orlando"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was wonderful.
Genuine Hotels.com guest review
2 night business trip Jan 30, 2015
Augustine
US
3.0 / 5Good
"Magical Memories review"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Condo was not incredibly clean. Kitchen was missing essentials. Dishwasher leaked. Did not feel that it was worth what we spent on it.
Genuine Hotels.com guest review
2 night trip with friends Jan 30, 2015
Rachel
US
5.0 / 5Outstanding
"the best place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great
Genuine Hotels.com guest review
5 night family trip Jan 18, 2015
Abdullah
US
5.0 / 5Outstanding
"It is great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was amazing
Genuine Hotels.com guest review
5 night family trip Jan 18, 2015
Saeed
US
4.0 / 5Excellent
"Winter single family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our specific villa was really nice, clean, and safe. Our guard shack man was awesome. Plenty of space for two families and a good distance from the Disney properties. Con: public pool not a personal one in the pic. No big for us bc it was Jan but if it was hot I'd have been sad. Also our other family member was in another neighborhood. If you plan on staying in more than one this might not be ideal for your group.
Genuine Hotels.com guest review
3 night family trip Jan 16, 2015
Amber
US
2.0 / 5Fair
"Not nice"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Old building, dirty carpet, door lock bad condition, air conditioner witout good function, you have to pay for an insurance against damage that you dont realize!!, and you pay also for cleaning but when you depart. No computers for print boarding passes.
Genuine Expedia guest review
Other trip Jan 19, 2015
lilo
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
It was very disappointing, they promised us a private pool at the time of reservation, when we get there, no pool!!!!. I called the office, a very rood lead who answered no to every single question I asked, finally they charged me 135$ on top of the reservation. I will really not recommend them for any friends.
Genuine Hotels.com guest review
3 night family trip Jan 13, 2015
Mohamed
US
4.0 / 5Excellent
"family vacation"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
more information about what to do at check in would have been more helpful we enjoyed the room & worked well for what we were doing in orlando
Genuine Hotels.com guest review
4 night family trip Jan 7, 2015
Todd
US
2.0 / 5Fair
"Not updated since 1990"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Large property so able to spread out - family of 5 with three teenagers - but getting into property was annoying. Property was very dated and in need of update. Fairly clean but looks NOTHING like pictures online.
Genuine Expedia guest review
Other trip Jan 17, 2015
A Traveler
US
3.0 / 5Good
"It was close to downtown Disney ."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was nice, quite and big lots of room except that the comforter had spots on it , the bathroom had hair by the the sink like nose hair and a few other things. But we liked it .
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Home away from home"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed staying at the villa , the neighborhood was really nice & quiet. My two daughters enjoyed the pool & having a "home away from home" feel there. It was close to both disney & universal & many food places. Will definitely book again.
Genuine Hotels.com guest review
7 night family trip Jan 1, 2015
Luis
US
4.0 / 5Excellent
"Good for the price!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Check in was fast. Read previous reviews, expected the 135 in fees (cleaning fee and insurance fee) other guest were not aware of. The carpet wasn't clean and the bedding had spots on it I washed before we slept in the bedding. WiFi was good stayed 5 days. The big problem was that the living room television was broken and in Spanish. It's very challenging to get help from staff,the phone rings and rings. When I did get a hold of staff I got an I'm sorry, we can't get a hold of the people that can fix it. So we only had one television that worked the whole 5 days, didn't have a private pool like I thought I booked no biggie there was a play area and pool close by. Overall the villa needs some upgrades and better guest/service attention. No traffic 10-15 mind from everything Disney.
Genuine Expedia guest review
Other trip Jan 9, 2015
Octavia
US
3.0 / 5Good
"some situations"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
The apartment has problems with ladybugs, I notify office magical memories , sent someone to remove them but the problem persisted , the person who would clean the apartment entered 15 minutes before the check out.
Genuine Hotels.com guest review
12 night family trip Dec 24, 2014
neftali
US
3.0 / 5Good
"Magical Memories Not So Magical"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The size and lay-out of the condo was what we were looking for, but it was disappointing in many ways. First of all we were charged a cleaning fee up front ($130) which we expected, so we also expected to walk in to a clean condo...not so. Bathrooms were a problem..mold in the bathtubs and toilets that didn't look so clean. In the kitchen we fought with a leaking fridge that we had to bale out daily and throw food away. We reported it to management and some guy came and worked on it one day, but the issue never was resolved. The kitchen utensils looked like something that came out of a barbeque set and there was no can opener. The bedding was shabby and the beds needed replacement. There was also no way to lock the front door from the inside which is a significant problem with a two year old. The place was advertised to accommodate 8 to 10 people the dining table could seat 4.
Genuine Hotels.com guest review
6 night family trip Dec 26, 2014
Jane A.
US
1.0 / 5Poor
"Be Aware! Don't even think about staying here."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Don't stay here...period...it's not worth it...service is horrible...it should not even be called 'service'. Couple of many incidents listed below. 1) they put us in a Villa where pets were not allowed...we even declared that we had a small puppy with us. We had to change community and they moved us to a different villa in another community...10 miles away. 2) After our stay, a received a call from manger office and they told me I had a cat in addition to a puppy...What??? and she claimed all the towels and all bedsheets were missing. What??? I asked her is she sure the villa is there intact? or is that missing as well. They charged us for all bed sheets and towels and for cat that we never had. Why in the world would someone steal used bedsheets and towels???
Genuine Hotels.com guest review
6 night family trip Dec 25, 2014
Khan
US
4.0 / 5Excellent
"Loved my stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I loved how spacious the place was. The house was very clean, had washer and dryer which was also a big plus and full kitchen.
Genuine Hotels.com guest review
3 night family trip Dec 30, 2014
A Traveler
US
3.0 / 5Good
"Nice Place with Bad TV"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Rooms were Comfy and Space was excellent. TV Reception was bad!!!!!! Hotel Fees were deceiving!!!!
Genuine Expedia guest review
Other trip Jan 5, 2015
Dan
US
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