Absolutly brilliant staff where so friendly and very helpful and politeGenuine Hotels.com guest review
Response by Holiday Inn Express London - Park Royal Dear christina mccarthy, Thank you for your review and for choosing to stay in our hotel, it is nice to see a nice comment such as yours, this gives us sense of achievement in what we do. Your feedback was shared with the entire team who is expressing their thanks for recognizing the hard work we put in pleasing all our customers, Please let us know when you will stay with us, we want you to be welcomed in style. Kindest Regards Robert & The Park Royal Team
E DISTANCE FROM LONDON ON THE NETGenuine Hotels.com guest review
Response by Holiday Inn Express London - Park Royal Dear JULES, Thank you for your 4 star review and thank you for choosing to stay with us whiles visiting London. We are looking forward for your next visit Kindest Regards Robert & The Park Royal Team
"nice clean hotel,good location,good staff."
good value for money,clean room and the staff were always very helpfulGenuine Hotels.com guest review
"Handy Hotel just outside Central London"
Hotel is directly behind North Acton Station on the Central Line. It takes about 20 mins to Reach Oxford Circus-but no changes required. Hotel itself was friendly, clean and quiet. There is a small but limited bar and an agreeable but simple breakfast served each morning. Evening Food can be ordered in from a local supplier but I guess most people eat […] out in London itself as it only 20 mins or so away from main areas. Read moreGenuine Expedia guest review
Staff was polite and helpful however we could not check in on time as the room was not ready. The hotel location is good, easy to travel from and reach London attractions. The room service meal provided was nice.Genuine Hotels.com guest review
"Okay hotel but low value for money"
This Holiday Inn Express is as most Holiday Inn Express hotels, quite okay but not much more, and in this case too expensive even for London rates. As is the case for most London hotels, the rooms are a bit on the small side, but not so small that things are cramped. Hotel staff do their job, but no more than that. The area is boring with not much to […] do near by and no good places to eat close. However, there's a tube station 1 minute walk from the entrance. The breakfast is merely toast, butter, yogurt and cereal, and if you don't mind a small fight for it, you might get lucky enough to get a pain au chocolate or a croissant. Most mornings spreading consist of a single choice of jam. Worst of all the breakfast area is enormously crowded, so you're likely to have to wait 5-10 minutes to get a place to sit. Apart from the breakfast I'd say the hotel is okay from an overall point of view, but taking the location into consideration it is way to expensive on normal rates. It is easy to find better closer to nicer areas with proper breakfast at this price range. Read moreGenuine Hotels.com guest review
"A great budget hotel"
The Hotel location is just next to the tube station, accessibility to other areas in central London is not an issue. The hotel has clean rooms and very modern looking with friendly staffs.Genuine Hotels.com guest review
Good hotel close to tube I easy to access LondonGenuine Hotels.com guest review
Response by Holiday Inn Express London - Park Royal Dear Chad , Thank you for your review, I hope the team at Park Royal will have the opportunity to welcome you again in our hotel Please let us know if we can be of any further help in the future Kindest Regards Robert Dinu Deputy General Manager
Expected more from the service at the reception: I was given a straight forward and short "NO" at the reception, at the check in, when I asked the possibility of staying in a higher floor ( I was given a room on the 1st floor). Apart from the "not very welcoming greeting", it was ok to stay at the hotel: convenient locationGenuine Expedia guest review
Reception staff friendly and helpful - room basic but comfortable - breakfast appalling - poor staff (could not car less waitress, though man OK), several foods offerings not available and when scambled eggs came out eventually they were cold as was all the 'hot ' food. Toaster did not toast properly - once through too underdone, twice through too burnt! […] not a good experience to leave the hotel with Read moreGenuine Hotels.com guest review
"Great Location just a few meters from the tube"
Had a real problem getting extra coffee, tea and milk. Small thing I know but when you drink as much tea as I do you need more than two cups worth.Genuine Hotels.com guest review
"Hotel very close to Tube station."
This hotel experience did not disappoint us one little bit! We travel a fair bit in North America and really like the HIE chain for price, cleanliness and breakfast in the morning. This hotel met our expectations but had lots more to add. The staff were the most engaging we have encountered at any of the HIE we have ever stayed at and were more than […] willing to assist us at any hour of the day. The hotel is convienently located on the same block as a petrol station, a lovely English Pub, and a Tesco mini grocery store which stayed open late. The breakfast was hot and fresh each day and no shortage of any of your favourite HIE food items. I would return to this location in a heart beat. The only weak spot, the internet was a bit slow. Read moreGenuine Expedia guest review
"Very good hotel - Needs updating"
This is a nice hotel, very clean and basic but they need to update the furniture and the decor. The carpet makes the room look old-fashioned. The location is very good since it is roughly 1 minute walk from Norton Acton Tube Station and very easy to find. The breakfast is very good, the same food you get with all the other Holiday Inn Express hotels. […] This hotel is ideal for anyone whether you are on holiday on just want somewhere to sleep for a night. Would recommend to anyone. Read moreGenuine Hotels.com guest review
"Poor service this time"
Ive stayed here three or four times before as its quite handy for the tube and usually reasonably priced. However, on this visit the service was extremely below par. I wouldn't stay again if that level of service remained.Genuine Hotels.com guest review
Stayed at this hotel when visiting London. The location was perfect, next to North Acton tube Station (Central Line). Area appeared to be safe at night when returning from the tube station, the pathways were well lit, with plenty of CCTV.Genuine Expedia guest review
The hotel was a regular Holiday inn express. The part that made the difference was that the staff who attended me could not do enough. Car Park full. No problem if a space shows up we will tell you. Car parked in car park within 30 mins. No request was too much. Personal thanks to the staff that night.Genuine Hotels.com guest review
"Great Hotel and good location for the price"
A well kept Hotel with very clean, well appointed rooms (large Power Shower cubicle) and staff that seem to enjoy the Job and who gave me a friendly, helpful and professional service. A buffet choice that included Continental (inc. yoghurts, fruit not just a crossaint) plus a simply English Breakfast as well - I didn't expect an English Breakfast option […] with the included Breakfast price. Just behind N Action Tube Station so a few minutes to Oxford Circus but acceptable given the price. No noise experienced and I was offered a floor on arrival so chose the top floor/front. Windows seem to have secondary glazing so quiet. Climate control. Soap, shampoo and gel via dispenser. Read moreGenuine Expedia guest review
"Decent place to stay"
Reached on New a years eve. Since rooms were not ready as we were early, the staff advised us to go around to a closeby shopping area. Wish we had done that instead of heading to London on the tube - north acton station just behind. Rooms were clean and tidy. Friendly staff. Only the breakfast area would get dirty due to the crowds. Else worth every […] penny. Read moreGenuine Expedia guest review
"Great hotel for week end London Shopping Trip"
This hotel is ideal for a few nights stay whilst visiting London. Although we were in Central London by day it was good to stay in a quieter area for sleeping.Genuine Expedia guest review
"would stay again"
Great value for a night and convenient to both North Acton & Park Royal tube stations. Only downside is the sausages are revolting at breakfast - v cereal based and not meaty.Genuine Hotels.com guest review
"Good for the money"
Pro's - it was as described and better (cleaner) than the Old St I used to visit a lot. Breakfast was fine, room was clean and well equipped (other than fold down bed, see cons) access was easy, a two minute walk from North Acton underground station. Tesco express and Dominos right over the road, nice pub very close. All you could ask for and a very […] reasonable price. Cons: being pedantic but even though cheaper than most was still a lot of money for me so bear that in mind - The fold down bed was very poor, must have been a sofabed but felt like two sheets of hardboard with a very thin matress, you only got half a quilt ( a single quilt in a double cover - very odd) The food and drink prices were just too high - designed for expense accounts I guess but hardly anyone seemed to eat in there. If they offered family meal deals they'd get a lot more business. Overall - Absolutely recommended if you're looking for good, clean acommodation close to the city, factor in daily travel passes at £7 each and you can't go wrong, really enjoyed it and agree with all teh other positive feedback scores I read. Well done!! Read moreGenuine Hotels.com guest review
Bit slow to check in, breakfast only OK but I guess it is free so cant really complain. Good location for travel to the center with underground behind the hotel. Had the do not disturb sign on the door from when we were leaving to go to the center for the day and upon returning to the hotel realised that the staff had been into the room to tidy up (hadn't […] gone to efforts to try and hide valuables but nothing was taken). Tesco express across the road which was handy... Hotel kept out luggage after check out for a few hours which was a nice bonus. Read moreGenuine Expedia guest review
Nice hotel easy access to LondonGenuine Hotels.com guest review
"Value for money"
Good standard hotel. Nothing fancy, but all basics were good: cleanliness, service, comfort etc. It was a bit of a nightmare with traffic around the area, but I would definitely book this hotel again.Genuine Hotels.com guest review
"Great economy hotel"
Used as a base for a couple of days in London with the family. A little out of the way and not much going on when you got to the area but overall good value for money. Straight on the central line and within a short journey to the museums or Central London. There is a pub very close to the hotel (2 min walk) which served good food and a range of Fullers […] ales. Worth getting there early as it got busy in the evening. Read moreGenuine Hotels.com guest review
Booked the hotel as believed was close to Wembley Stadium. Website says 2 1/2 miles to stadium, but it's closer to 4 miles. Disappointed & felt let down. Other guests felt the same. Breakfast at 9am in the morning was chaotic & not enough spaces for all guests to sit.Genuine Hotels.com guest review
"Convenient and priceworthy"
Adding an extra 10 minutes of travel compared to our original hotel plan, this was an excellent choice for visiting London on a extended week-end.Genuine Expedia guest review
"Very good service"
All the staff are friendly but I have to thank Shane for getting me a room when I had to stay for another night unexpectedly. Nothing is too much hassle for him.Genuine Hotels.com guest review
"Overall Good Exeperience"
At first arrival they said the system had overbooked them and there was not room for us , but a very helpful team member persisted and found room!!Genuine Expedia guest review
Next to underground station. Convenience for getting to many places.Genuine Hotels.com guest review
"Great place to stay on a budget!"
Great quality & clean, definitely worth the price paid for. It is right beside the North Acton Tube Station which is the central line and directly takes you to the Center of London! Convenient if you are on a bit of a budget and want to visit London!Genuine Hotels.com guest review
We stayed in the hotel for a short vacation and we were very satisfied. The location is very good with subway station just behind the hotel taking around 20 minutes to go downtown. No room service but there is a Pub, a pizzeria, coffee shop and market just across the street. The room is very clean, good breakfast, staff very friendly and helpful. The […] only thing missing is that there is no minibar or safe box in the room but definitely we are going to stay again in the hotel when we come to visit London again. Read moreGenuine Hotels.com guest review
"Great location. Nice clean hotel"
The North Acton tube station is literally next door to this hotel, making it very convenient for tube travel. Staff courteous. The room was clean and comfortable - We had a room on the 3rd floor overlooking the road (not the tube station) and the traffic noise was minimal. Beds very comfortable and air conditioning worked well. Room supplied with tea/coffee/kettle, […] hairdryer (no iron), shower gel/hand wash. My only gripe would be the breakfast, which was a bit chaotic. The breakfast area was too small and cramped when at its busiest. The breakfast staff were however polite and helpful despite the demanding conditions. Breakfast choice as in all Holiday Inn Express hotels was minimal but adequate. Read moreGenuine Expedia guest review
Brilliant location - 2 mins to Central lineGenuine Hotels.com guest review
"Good access for London"
Good stay. Car parking expensive at £10 per day. Not a lot in neighbourhood except Tesco Express and garage though access to tube is brill.Genuine Hotels.com guest review
"Simple and easy"
Economical and comfortable. Reasonable location and right next to the tube station. There's tesco, cafe and dominos nearby so that's good. The Internet service could have been more reliable and less troublesome to login and register for it everytime it needed to be used. Also the server did not allow access to emails and other certain websites such […] as forums, portals etc. Read moreGenuine Expedia guest review
"very good location"
We loved our stay at this hotel. great staff, clean hotel,good location to tube and to London largest mall. Thanks to all hotel staff. Simon MaltaGenuine Hotels.com guest review
The hotel is very well maintained, looks and feel newer than its actual 10 years. Reception staffs are friendly and helpful. Room size decent and kept spanking clean by the friendly house keeping staffs. Good sound proofing from outside & inside noises. Complimentary breakfast is good with lovely spread & coffee machines! Location is ideal, away from […] the hustle & bustle but close enough for convenient connection to the city. It is at the edge of zone 2 and takes about 20-25 mins tube ride to Oxford Street. Tube station is just 2 mins walk away. There is also a Tesco mini mart & a Domino pizza take-away just across the street and a pub at the left street junction. We enjoyed our 8-day stay and will certainly recommend to friends this little gem we chanced upon. Read moreGenuine Hotels.com guest review
Brilliant HotelGenuine Hotels.com guest review
"Great location close to train station"
One minute walk from the north acton station which made going to London very easy. About 30 min drive to St Pancras international station, depending on traffic. Tesco across the road was very handy. Free buffet breakfast was nothing to rave about but helped start the day. On site car park was handy for us as we had a hire car. We had a room on the station […] side of the building. We did hear some train noise but nothing for us to complain about. The only complaint I have is why I was charged almost double the room rate for the second night when we had the same rooms. Read moreGenuine Expedia guest review
"Great hotel for anyone, business, families etc"
Staff very pleasant and helpful. We were allowed to check in early as there was a room available. Very hand for tube station.Genuine Expedia guest review
Response by Holiday Inn Express London - Park Royal Dear Guest, Many thanks for taking the time and putting in the effort to share about your experience at our hotel. I am pleased that you enjoyed your stay. Team Park Royal strongly believes in going that extra mile to bring a smile to our guests. Trust you will stay again with us on your next visit to London. Regards Deepak Vaid
Great location, staff was great. Breakfast was good...but where's the baconGenuine Hotels.com guest review
If you looking to book this hotel to go to wembley it not the best for tube travel!! No direct route, change 3 times and takes 40 minutes!! Taxi is £15 one way! Good hotel tho, rooms ok and staff ok nice hotel if your not going to wembley .Genuine Hotels.com guest review
acceptable room size, simple breakfast, friendly staffGenuine Expedia guest review
"Great place to stay for a mini break to London"
The receptionist was excellent, explained fully about everything and was pleasant, patient and polite. Room was clean, everything worked, bed was very comfortable and the staff were good. Breakfast was of a good standard with plenty of variety etc. hot and cold food all very good. The hotel has a really good location if you want to travel into central […] London. Read moreGenuine Expedia guest review
"Good and clean great pub near bye"
Limited parking and I was glad there was a space as I would not of beennkeennto find some road parking near bye, other than that very good and would stay again. Right next to tube station and straight to Oxford circus for shoppingGenuine Hotels.com guest review
"Good stay but!"
Stayed three days and it was great apart from the last night and that was not the hotel's fault. People came back to the next room at 3 in the morning knocking on the door making lots of noise. There was a connecting door between the two rooms they tried to come through that. Then they started smoking which came through underneath the door which stank......tobacco?? […] Hmmm. Called reception which took two calls to get them to go next door and tell them to stop smoking...(.they are no smoking rooms) Lesson learned, next time I will take masking tape to seal connecting doors in hotel. Read moreGenuine Hotels.com guest review
Nice hotel, close to transport. Only thing missing was a fridge in the room.Genuine Hotels.com guest review
"Need better procedure for internet service"
Room is clean. Breakfast is acceptable. Internet was not working on the first day of my five day stay. We have to go down to the reception every day to renew your internet which is incontinence in the night. (their internet voucher expires in every 24 hours). Tube train is very close by which make the travelling easy.Genuine Expedia guest review
Having stayed there from the 19th-21st April the whole place was lovely and clean and the room spotless which was nice. Only problem was I got back quiet one night and had to wait approx 7 mins to be let in and it was a cold nite. Spoke to the gentleman by reception who pretty much said I was lying, poor customer service being in the same industry myself. […] Following day spoke to a trainee lady that was very helpful and said she was going to put the complaint through to the manager. Either than that great place near train station which is very handy. Could have had abit more variation for breakfast but overall pleasant stay. Read moreGenuine Hotels.com guest review
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