The location is great, staff was friendly and very kind. The room was big, clean, and comfortble.Genuine Expedia guest review
"What's not to love?"
Location is fantastic - across the street from Pavillion, a swanky mall and within walking distance to shopping and dining. Rooms are nicely appointed - some with views of the Petronas Towers. Breakfast is amazing - lots of varieties, good quality with very nice service. Westin KL is my go-to-hotel in KL.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Great Hotel and good location"
Wish I had free wifi in my room. That is the only complaintGenuine Expedia guest review
"Great upscale hotel."
Very friendly, attentave, and helpful hotel staff. Just across the street from the Pavilion - a huge shopping mall with banks, currency exchange, pharmacy, grocery store, food court and upscale restaurants. Within 200 yds from Lot 10 - another shopping mall with a food court. A recently built shopiing mall called the Fahrenheit is 100 yds away. Not […] familiar with this one. Within 15 min walk behind the hotel is a self serve coin operated 24/7 laundromat with coins and soap dispenser. Hotel staff will provide direction to laundromat. There is childcare facility on site with organized activities. Love the swimming pool - quiet and relaxing. Read moreGenuine Expedia guest review
"Nice and clean hotel"
Its a nice and clean hotel in a very important and busy area, I recommend this hotel for a shopping travelers.Genuine Expedia guest review
"Clean and Central, but has its issues."
Stayed in a Westin Executive Club Room, which was clean and spacious. Though the toilet was not working (fixed) and the bathtub didn't have hot water (didn't bother getting it fixed) ... Staff was surprisingly curt and somewhat incompetent. Had to pressure them to find an iphone charger (or a USB port to use my charger) ... too easily resorted to "cannot," […] or "we don't have it" or "not possible." There was a surprising apathy towards guest needs. When asked where to eat given the late hour, I was suggested McDonalds, but a short walk brought me to an area with many open restaurants. Location is excellent in the heart of KL. And I was offered a late checkout and free internet for SPG Gold Members, however I was told I'm not accruing any points because I booked through Expedia (pretty sure that's not true). Read moreGenuine Expedia guest review
"Good for a upscale family and business travel."
Good ceentral location in the city with a large upscale shopping mall across the street. Convienient elevated walkway next to the Pavilion leading to the KLCC and Aquaria KL. Cultural and craft center is nearby. Arab town is a few blocks aeay if you fancy Arabic food. Taxis readily available to other locations. The taxis are all very clean and comfortable. […] Monorail station is neaby that takes you to KL Sentral, the transportation hub for trains to the rest of the country, commuter trains to surrounding communities, and the express train to KLIA. A wide variety of food - Chinese, Indian, Malay, European is available with the breakfast buffet. Did not try any of the other restaurants within the hotel. Swiming pool is great. A coin operated laundromat is available on Imbi Rd just behind the hotel about a 10 min walk. Read moreGenuine Expedia guest review
very nice location; very cenrtral, right in front of the mall, lots of nice restos around. very nicely kept. comfortable with nice city view with the towers. great experience overall.Genuine Expedia guest review
"a note about the place"
great hotel, great view, spacious rooms, excellent bathrooms, and updated electronics (i.e. flat panel tv. and dvd players), and it's directly across from one of the biggest shopping malls in Kuala Lumpur, Pavilion. and only a block down are more shopping malls, like Fahrenheit 88.Genuine Expedia guest review
Good location, but the service was less than ideal. The pool area had ants near the entrance, and my room had some flies. There were often vacuums and other items just sitting in the hallway near my room, and the rooms are so close I could hear the children in the room next to me all night. I had to wait about 15 minutes to check out, as well. The service […] at the hotel just met its obligations, without trying to impress, and the hotel is nice, but not great. Read moreGenuine Hotels.com guest review
"Malaysia not truely Asia"
good overall hotel. The executive residence is nice with a good view on the pool. Try to stay in the 6th floor if you would take the executive residence so that u get optimum pool view.Genuine Expedia guest review
"Room with a View"
Our room did not have a proper dresser to put put our clothes into, which was annoying, and the closet was small. The service was pleasant but not memorable. And our Westin limo from the airport took us on a joy ride a half hour out of the way, for a trip that is already at least 40-60 minutes to the hotel, after we had been travelling for 7 hours...it […] was 10:30 at night, we were starving, it was raining and we had a 10 year old child with us. We were not amused. But, we paid for a room with a view of the Petronas Towers, and that they got very right...the view was amamzing. Read moreGenuine Expedia guest review
It was a very good stay,the hotel staff was very friendly,the buffet breafast was very rich and tasty,and the location of the hotel is perfect. At the end,it is really a 5 star hotel.Genuine Expedia guest review
"where else ?"
If you want to shop, appreciate local & international food, leisure stroll & look around daytime or night-time, during a short stay at K.L., then Westin is one of the best located hotel. It lives up to its 5-star rating. No second choice for us.Genuine Expedia guest review
"Excellent location and services"
You'll love the pavilion mall front of the westin hotel,,,Genuine Expedia guest review
nice locationGenuine Expedia guest review
i sty ther on 2005+2006 that taim is in the top 2008 normal 2011 now so oldGenuine Hotels.com guest review
"Charged my Credit Card for no reason"
I just stayed here one night and provided my credit card for deposit and I was charged for no reason after I left. I already paid to the agent. I wrote email to westin and no response .Genuine Hotels.com guest review
Nice and clean rooms. Very central location in KL.Genuine Hotels.com guest review
"I loved the hospitality provided by all the hotel staff - outstanding dep't: reception & concierge"
Very good service and extrememly convenient locationGenuine Expedia guest review
We really enjoyed our stay at The Westin. The rooms are very comfortable and the location is great, right in front of The Pavillion mall with many dining options and within walking distance of the Petronis Towers.Genuine Expedia guest review
"liked the extra touches but not the service"
Stayed at the Westin for two nights, excellent location as Pavilion shopping center was just across the road and other shopping centers were within walking distance. Appreciated the extra touches such as 4 water bottles, nice selection of tea, French press and ground coffee, which were all complimentary. Condition of room was slightly old but nevertheless […] clean and comfortable. The only two drawbacks was the service - while many staff at front lobby, service was not attentive nor warm, and no complimentary WiFi provided. Read moreGenuine Hotels.com guest review
For frequent business travelers, the bathroom is essential. When sink leaks and develops a 'lake' under the sink and the water within the walk in shower does not drain and also develop a 'lake', it is not a very good experience. Outside of the water problem, the KL Westin is located in the heart of Bukit Bintang, therefore the location is amazing.Genuine Hotels.com guest review
location is good and convenience. friendly staff. fast and efficientGenuine Expedia guest review
"very bad service"
booked a room with 3 adults and ended up with one person sleeping on sofa, according to their staffs, it is not the responsibility of the hotel but the 3rd party, in this case (hotels.com).took a long time for check-in, toilet flush was not working, neighbour check-in at midnight 2am, making noises disturbing our sleep. was promised of an add-on bed […] and changing of room the next day but when we approach the lobby staff the next morning, no changing of room and no promises of add-on bed but they put us on the priority list. spoke to their duty manager, he said there was nothing he can do to help us, not even a word of apology. overall, unsatisfied with such services from a 5-stars rated hotel. Read moreGenuine Hotels.com guest review
After having stayed in the Grand Hyatt KL just a few days before, there is a very perceptible difference in the level of customer service and attention that is paid to guests. The Westin has a lot of catching up to do.Genuine Expedia guest review
"Right in middle of it all"
Beautiful hotel, as expected from the Westin brand. Location along Jalan Bukit Bintang could not be better, directly across from Pavilion shopping centre and right in the heart of the action. Plenty of great restaurants and bars next door in Starhill Gallery. Only minor observation was that the rooms are starting to look a little tired, with scuff marks […] on the floor, chipped walls and dirt in the bathroom. Otherwise, a brilliant 5-star hotel! Read moreGenuine Expedia guest review
Clean facility. Excellent location in the middle of shopping district and cross the street from the mallGenuine Expedia guest review
everything goodGenuine Hotels.com guest review
"Great Location and Good View"
It was a fantastic stay as i was given the top floor. the view of whole KL was simpy Lovely.Genuine Hotels.com guest review
Double beds would definitely make this stay more restful. They have the room for it. Otherwise an excellent hotel to stay in.Genuine Expedia guest review
"Comfy beds & excellent service"
Very satisfied. Especially like the pillows & the excellent service. The only slight negative was perhaps having to pay for Internet in room.Genuine Hotels.com guest review
"will stay here again"
Very clean and comfortable room. Staff were very helpful and were able to provide information about KL.Genuine Expedia guest review
The hotel is located right in front of Pavillion shopping centre and close to other shopping areas. Location wise it's great. Although the bedroom and bathroom are showing some age, they are reasonably clean and adequate in size. Ask for room with Petronas Tower view if you can afford. Great view at night. Breakfast is very good offering many varieties […] in a modern setting. Highly recommend their "Yum Cha buffet" in Five Senses. Excellent food and great value. Swimming pool is not huge but nice garden setting with few people. Nice way of relaxing after long shopping day. I will probably try other hotels in this area next visit. Read moreGenuine Hotels.com guest review
"Business Or Leisure"
Most Westin hotels are very good. This one in KL offers the reasonably high standards of service. The door men are very helpful and arrange taxis to the airport, guide you to places of interest etc. The in room spa is a very convenient feature.Genuine Hotels.com guest review
"5 Star Rating for a 5 Star Hotel"
Service is top notch - so efficient and attentive - they've hired the right people to represent them. Best hotel in KL that I've stayed in. Breakfast buffet is worth waking up to. Even the chefs and servers are very attentive. Location can't get any more convenient - just opposite Pavilion Mall and in the Bukit Bintang strip. Cleanliness is as expected […] and room comfort - bed, amenities, entertainment - satisfying. Will definitely return. Read moreGenuine Hotels.com guest review
Gym,room and location was great. Pool was really small for a good hotel chain's calibre.Genuine Expedia guest review
"Love it !!!"
We have stayed at the Westin KL on several occasions and always find the service and facilities excellent. The buffet breakfast is the best we have ever had. So much variety and so fresh. Also the hotel is in a great central place.Genuine Expedia guest review
We were given a room upgrade even though we were early checking in.That was a pleasant surprise as we thought that probably we could have stashed our luggage and go for an early brunch. Only beef was that parking was not complimentary but it was only 6 rM a day which is not too bad. Very good location and at the heart of the cityGenuine Expedia guest review
"Enjoy my Chinese New Year 2013"
Convenient hotel. Staffs are friendly and politely. Easy to reach most view points in the city.Genuine Expedia guest review
experience was great but condition of rooms have deterioted and wear and tear is evident.Hopefully next time rate will included the breakfast which was Great but pricyGenuine Hotels.com guest review
"Westin Hotel Kuala Lumpur Superb!!!"
The hotel is in a good location, close to the monorail and good shopping. The service at the hotel is exceptionally good with exemely friendly staff who are always willing to help. I had breakfast each day there and this was fantastic!! I highly recommend this hotel to anyone. Thank you.Genuine Expedia guest review
"First time in KL"
This was our first time in KL, the hotel was located close to public transport which is an easy option from the airport to the Westin. The staff were very professional and helpful, all request were dealt with quickly. We had a fantastic view of one of the petronas towers, and they were only a 15 min walk away. The breakfast was fantastic!Genuine Expedia guest review
"Hotel is ready for renovations"
The room and the cleaning left a little to be desired, upon mentioning this the room was cleaned more thoroughly but disappointed that i should have to complain to get the room cleaned properly. Have stayed here numerous times in the past 3-5 years. i feel i wont be staying here again.Genuine Expedia guest review
"Great hotel in top location"
A great hotel room with all the mod cons. The hotel is in a great location with great shopping just across the road and shuttle services to other top locations. A great getaway.Genuine Expedia guest review
Great hotel in a great location. Highly recommended!!Genuine Expedia guest review
Great stay, rooms are looking a little tired however Housekeeping was overall great, everyone was very welcoming, breakfast was fantastic great selection of goodies. I work in a 5 star hotel in my hometown of Melbourne so it was great to be on the other side as a guest and be pampered and waited on. We will be back , thankyou for a wonderful stay […] !! Read moreGenuine Expedia guest review
"It's a place to stay in KL"
Our stay at the hotel has been a very pleasent one. The place is clean, the staff are very polite and efficient. The location is great. I would recommend it anyone to stay when they are in KL.Genuine Hotels.com guest review
"Coffee in the Room ?"
The Westin KL does provide complimentary coffee in the room. However , it wasnt something like nespresso or a simple 3 in 1 sachet. Rather its a pre ground pre packed heat sealed traditional coffee only to be done in the press flash in order to have a cup of morning coffee in the room. Too much trouble for a morning cup of joe.Genuine Hotels.com guest review
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