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The Westin Kuala Lumpur - Kuala Lumpur 3.14882, 101.71593
199, Jalan Bukit Bintang, Kuala Lumpur, 55100 Malaysia
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Guest review summary
- 4.1 Average rating: All Trip Types
- 86% Recommended
- 7 Reviews
- 4.4 Hotel Service
- 4.3 Room Comfort
- 4.4 Hotel Condition
- 4.7 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (7) | 4.1 |
| Business | (1) | 4.0 |
| Romance | (0) | 0 |
| Family | (1) | 5.0 |
| With Friends | (0) | 0 |
| All Others | (5) | 4.0 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Airport transportation (surcharge)
- Babysitting or child care
- Breakfast available (surcharge)
- Children's club
- Concierge desk
- Currency exchange
- Doorman/doorwoman
- Express check- in
- Express check-out
- Fitness facilities
- Internet access in public areas - complimentary
- Internet access in public areas - surcharge
- Internet access - wireless
- Laundry facilities
- Limo or Town Car service available
- Medical assistance available
- Multilingual staff
- Nightclub
- Parking (secure)
- Parking (surcharge)
- Parking (valet)
- Porter/bellhop
- Safe-deposit box - front desk
- Sauna
- Security guard
- Shoe shine
- Supervised child care/activities
- Tour assistance
- Wedding services
- Wheelchair accessible
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Computer rental
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
- Photocopy machines
- Room service (24 hours)
- Secretarial services
- Technology helpdesk
- Translation services
Accessibility Features**
- Accessible bathroom
- Accessible path of travel
- Braille or raised signage
- Handicapped Parking
- In-room accessibility
- Roll-in shower
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Rooms (all rooms include)
- Air conditioning
- Bathrobes
- Bathroom phone
- Bathroom scale
- Blackout drapes/curtains
- Cable/satellite television channels
- City view
- Clock radio
- Coffee/tea maker
- Complimentary bottled water
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Desk
- Direct-dial phone
- Electronic/magnetic keys
- Extra towels/bedding in room
- Hair dryer
- Handheld shower
- High-speed Internet access
- Housekeeping
- Hypo-allergenic bedding available
- In-room safe (accommodates laptop)
- Internet access (surcharge)
- Iron/ironing board (on request)
- Makeup/shaving mirror
- Minibar
- Multi-line phone
- Pillowtop mattress
- Private bathroom
- Rollaway beds
- Satellite television service
- Separate bathtub and shower
- Signature bedding
- Slippers
- Turndown service (on request)
- Voice mail
- Wake-up calls
- Welcome amenities
- Wireless high-speed Internet access (surcharge)
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Barbecue grill(s);
- Beach/pool umbrellas;
- Coffee shop or café;
- Designated smoking areas;
- Elevator/lift;
- Fax machine;
- Gift shops or newsstand;
- Number of buildings/towers 1;
- Number of dining venues 6;
- Number of floors: 37;
- Number of meeting and conference rooms 21;
- Number of rooms: 443;
- Piano;
- Poolside bar;
- Restaurant(s) in hotel;
- Swimming pool - children's;
- Swimming pool - outdoor;
- Umbrella;
- Wireless (high-speed) Internet access - complimentary;
- Year Built 2003
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Spa information
The Westin Kuala Lumpur has a full-service health spa nearby.
Dining
The Living Room - Restaurant. Located on the upper ground floor, within the hotel’s circular atrium. Informal, contemporary style. Open from early morning till very late. Light entertainment provided in an open, natural light setting.
EEST - Restaurant. The Zen lounge, Liquid Rice Bar, and the dining rooms of the EEST restaurant are complementary in décor, yet different in design. Dark timbers, informal seating, Asian décor, and subtle lighting. Cuisine includes five Asian-style influences. Open for lunch and dinner. Serves a selection of sakes and other beverages. Splash - Poolside restaurant. Informal dining area in shades of blues and greens and natural materials. Serves light snacks. Open from early morning till very late.
Prego - Restaurant. Modern, contemporary and informal, with a focus on the open kitchen. Wood fire oven forms a central feature. Light earthy colours and natural materials. Authentic Italian-style menu. Open from midday till late. A second floor dining level allows guests to overlook the dining and kitchen areas.
Qba - Lobby level Cuban bar and Latin American grill. Serves contemporary Latin American food. Offers indoor and alfresco dining. Décor is informal and modern. Features curled wrought iron balconies, with the patterned wrought iron carried on in the chairs and other décor. Open from early evening till late.
Treats - Upper ground floor level café. Offers a gourmet food selection and light menu with coffees, tea, cakes, pastries, and sandwiches. Gifts available for purchase include wine, cigars, floral arrangements, and some general grocery style goods. Open from mid morning till late.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golf - driving range nearby
- Golfing nearby
- Playground on site
- Running track/path nearby
- Swimming on site
- Tennis nearby
- Yoga classes/instruction on site
Nearby Activities & Points of Interest
Less than 0.5 mile
- Karyaneka Handicraft Center - 300 yards
- Golden Triangle - 700 yards
- Sungei Wang Plaza - 800 yards
- Kuala Lumpur Convention Centre - 800 yards
0.5 - 1.0 mi
- Low Yat Plaza - 1000 yards
- Berjaya Times Square - 1000 yards
- Cosmo's World - 1000 yards
- Times Square - 1000 yards
- Petronas Towers - 1200 yards
- Petronas Philharmonic Hall - 1300 yards
3.0+ mi
- Subang Sultan Abdul Aziz Shah Airport (SZB) - 10 miles
- Genting Heliport (GTB) - 18 miles
- Kuala Lumpur Intl. Airport (KUL) - 27 miles
Reviews
Filter by:
-
All (7)
- Recommended (6)
- Not recommended (1)
"Good location"
Reviewed by James of Hong Kong on Oct 29, 2009
The hotel is right in the centre of Kuala Lumpur, a short walk from the Petronas Towers. Staff are all very friendly and helpful; however, the rooms could do with a bit of improvement (eg the televisions are not flat screens, just old CRTs) and it's slightly annoying that although room service is very good, you can't get anything after 11pm.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Very good hotel, but not perfect"
Reviewed by a Hotels.com guest on Dec 4, 2008
I had an overall good stay at the Westin KL. The service was excellent and the room and hotel were both very good. It was in a fun location in the Golden triangle with easy access to shopping and dinning. It wasn't the most convenient for mass transit, as the closes option was the monorail, and transferring to most of the LRT lines was not as easy as it should be (and required different tickets). I did have a few complaints. The main one was the room I was in had a handicapped accessible bathroom. this bathroom had a number of design flaws that made it less then ideal to use. The next issue was with the lift service - 4 lifts for the guest floors was not enough. Multiple times i had unacceptable wait times. Two times over 5 minutes wait from my floor to get down. There might have been something wrong with a lift, I am not sure. Even so I feel there should be more then 4. Finally, I would have appreciated a more casual breakfast option then they offered for a quick breakfast before meetings. Apparently they can arrange this for you on request when you book. They did respond to my comment card with an email, which was nice. I would stay there again, but I would also check the Marriott and Ritz Carlton as they are all right by each other as well to find the best deal.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 9, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
The following English reviews were posted by Hotels.com guests from other countries
"Good value quality hotel in an excellent location"
Reviewed by P of Northolt, Middlesex, UK on Mar 27, 2008
An excellent hotel set in the heart of KL across the road from a shopping mall which caters to everyone's tastes and wallets! The hotel is very clean and modern with excellent facilities, such as the gym, swimming pool and at least 4 places to eat. I'll definitely stay there again!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Brilliant Service"
Reviewed by S of Cambridge on Nov 30, 2007
The hotel was clean, well organised, staff were very attentive and the food was great.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"Kvalar inte in som lyxhotell i KL"
Reviewed by R of Stockholm on Jul 17, 2009
Det känns som ett fd lyxhotell på väg utför. Lite halvskitiga heltäckningsmattor i korridorerna. Rummet var inte särskilt trevligt inrett. Tjock 4:3 TV. Inget som signalerade lyxighet. Bredband på rummet kostar. Då bodde vi ändå på Club-rum, som ska vara det finaste, näst sviter, på hela rummet. Bodde på Shangri-La i KL för 800 spänn mindre/natt och hade ett fantastiskt rum med betydligt bättre service.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 2.0 Room Comfort
- 4.0 Room Cleanliness
"Himmelska sängar och oslagbar utsikt"
Reviewed by C of Trollhättan on Mar 31, 2009
Vi bokade detta för att vi gillar storstäder och ville bo lite lyxigt.Vi var bara här i 2 nätter men vi fick en smak av både hotellet och staden.Vårt rum var beläget på 30:e våningen med utsikt mot ett av Petronas Towers då de bygger/byggt ett nytt hotell en bit bort framför Westins så försvann det andra tornet. Rummet var jättebra med burspråksfönster från golv till tak och med en schäslong framför fönstret där man kunde ligga o läsa och ta en kopp kaffe och titta på skyskraporna o stan utanför.Stort badrum med separat toalett, dusch och badkar.Egen hörna med kaffe/the´vatten och vattenkokare.Morgonrockar o tofflor samt 2 härliga King Size sängar med olika kuddar och mjuka madrasser i flera lager samt mjuka lakan, ett himmelrike .Servicen kom o fyllde på det du behövde på em och tidningen fick vi i en liten kasse på dörren. Negativa med rummet är dessa dörrar in till grannens rum .Detta är väl ngt dom har om man bokar fler rum intill varann men de kunde ändå tänka på att isolera dessa lite bättre då det inte skall användas av samma sällskap.Restaurangerna i hotellet håller hög lyxig klass, även prismässigt men vill man inte gå utanför hotell kan man välja på allt möjligt.Utanför har man shopping av klass mitt över gatan och man kan promenera till det som ligger i närheten så även till Petrona towers. Detta är ju ett stort hotell o man kan känna sig lite anonym men det är skönt att få alla världar när man har semester.Dom var snabba med de vi ville ha ordnat .
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
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