"Great rooms; wonderful breakfast staff"
Mark, the gentleman who handled the morning breakfast, made a point to make everyone feel appreciated...and the breakfast was great too.Genuine Hotels.com guest review
"Safe, close and convenient to everything!"
This was my third stay at the Fairfield Inn and my daughter & I love it! We travel frequently to Aiken for horse shows and always stay at the Fairfield Inn. It is clean, affordable, mostly quiet and very convenient to everything (restaurants, gas stations & shopping facilities). The staff is very courteous and friendly and the free breakfast is awesome! […] They had everything you could want to eat. They have a fitness room and a small indoor pool. We love to stay here and will probably visit again soon. Read moreGenuine Hotels.com guest review
"Very clean and hotel staff was friendly"
it was great! Very clean, and at an affordable price. The FREE hotel breakfast was just great! I rented two rooms, I wish they could have been adjoining or at least closer. But, we did check in after 10 pm.Genuine Hotels.com guest review
"pool nice and warm!!!!!!!"
wonderful stay. enjoyed pool with the grandchildren..... breakfast goodGenuine Expedia guest review
"Comfortable and convenient"
The staff was very friendly. The room was comfortable. The breakfast area was very clean and offered hot and cold food items. We were in Aiken to see friends, and the hotel was convenient, clean, and in our price range.Genuine Hotels.com guest review
"Stayed for the Ice Storm of 2014"
I was able to stay at this hotel when the ice storm hit South Carolina. They had lost power the previous night and the staff was totally fried, but tried to be as nice as possible. Housekeeping worked especially hard with so many people coming and going. Would like t see what it would be like without emergency settings.Genuine Hotels.com guest review
Great price, convenient location, overall fantastic experience! We will stay there again!Genuine Hotels.com guest review
Great so niceGenuine Hotels.com guest review
Kenny went above and beyond my expectations for good customer service. He is a real class act! You guys are blessed to have him!. Good luck with future endeavors young man!Genuine Hotels.com guest review
"Perfect except for one important thing"
I grew up in Aiken and was back to visit old friends and the little town I loved. Location was convenient to shopping & many restaurants - especially enjoyed the Fresh Market right across the street. Only complaint was the room wasn't equipped with a thermostat. I know what temp I need at night in order to sleep, but had to guess at it on a turn dial […] with no numbers and then get up multiple times during the night to readjust, trying to get it right. As a result, I just didn't sleep well. Otherwise, great place - good breakfast & extremely helpful and friendly staff. Read moreGenuine Hotels.com guest review
I was in Aiken for my dad's heart surgery and this hotel was a wonderful place for solitude and peace. The decor was wonderful and bright/cheery. The breakfast was unbelievable for a continental breakfast - wonderful! I'm glad I picked this place!Genuine Expedia guest review
The hotel was clean, the location was safe and quiet, and the staff were courteous. Common spaces were over air conditioned and cold, but mostly it was just fine.Genuine Hotels.com guest review
"Great place to stay"
Hotel staff very friendly, Thanks Cynthia and Georgie for making my stay special.Genuine Expedia guest review
Experience was fine. Location was great for our needs. No microwave in our room.Genuine Expedia guest review
Visiting family. Hotel was close to everything. Breakfast was good and staff always cleaningGenuine Expedia guest review
"Well located, easy parking"
I have stayed here before. The hotel is efficient, well run and always clean. Rooms are nice, towels fluffy, sheet high quality, good beds, free internet, good lighting in the rooms.Genuine Expedia guest review
"Front desk service"
All great except the the older gentleman clerk who shouldn't work in customer service industry as he doesn't seem friendly, doesn't smile and doesn't thank a customer. He also doesn't even wish one a great day upon check out. Last impression wasn't good as we leftGenuine Hotels.com guest review
"near friends to attend funeral"
excellent location and we were somewhat familiar with the area as we had lived in clarks hill SC area 15 years ago. would stay there again when visiting again. good location close to highways and restaurants. rooms were well kept, clean and spacious for the money.Genuine Hotels.com guest review
"No discernable flaws"
This is a very comfortable hotel with no major flaws. Stay with confidence.Genuine Hotels.com guest review
nice hotel. love the warm cookies. about 5-10 minute drive to quaint downtown.Genuine Hotels.com guest review
This hotel was perfect for me! Friendly staff, bright and handy laundry room, clean and comfy. Will definitely go back!Genuine Expedia guest review
Brief one night stay, Hotel was clean and met expectations in every regard, I would recommend itGenuine Hotels.com guest review
the bathroom wasn't clean, the housekeeper needs to spend more time in cleaning the bathroom especially the bathroom sinkGenuine Expedia guest review
Great place, friendly staff, clean and well maintained...overall, great place to stay and the breakfast was wonderful...Need MORE hotels like this..Genuine Hotels.com guest review
"Great Stay....Will be back again!"
Great! Wish the breakfast was bigger...would not mind paying for more!Genuine Hotels.com guest review
Excellent. The staff and facilities were excellent.Genuine Hotels.com guest review
The stay overall was great. Great value. We go to the area 1-2 times per year to visit family. The bed was very uncomfortable but other than that, we would stay again.Genuine Hotels.com guest review
Overall our stay was great. Only thing I wish they would do is not have the same thing for breakfast every morning. I shall return and stay again! Yes Yes Yes!Genuine Hotels.com guest review
"Fairfield in Aiken, SC is the best."
Paulette at the front desk helped us find a salad bar for dinner. All staff were very helpful and friendly. Fairfield had the most comfortable beds and pillows of everywhere we stayed.Genuine Hotels.com guest review
"Fairfield in Aiken SC - great location"
The staff and the facilities were excellent. Everyone was very friendly. If you enjoy breakfast, be sure to sit by the fire and enjoy a cup of fresh coffee. Mark is extreamly helpful in the breakfast area. He will make sure you have everything you need for nice breakfast. Super clean.Genuine Hotels.com guest review
Family members stayed a few days to celebrate a 90th birthday. The location was very convenient to all events. Members who stayed there commented they were happy with the service and ammenities. They would stay there again.Genuine Hotels.com guest review
I thought the beds were awful. They were terribly uncomfortable and the rooms were really, really small. Overall, however, it was a nice enough hotel. I would not chose to stay there again.Genuine Hotels.com guest review
"quality and convenient location"
Both rooms were booked for out of town guests. All guests enjoyed the location, convenience to downtown Aiken and the breakfast bar. All indicated they would stay there again.Genuine Hotels.com guest review
Not enough counter space,Genuine Hotels.com guest review
"Marriott does not disappoint"
I have always loved staying with Marriott, and this hotel is no exception. The hotel was up-kept and in a safe location. The room was clean and the staff was very friendly. A continental breakfast was provided, and they did not run out of food like I have seen at other hotels. I would be happy to stay in this hotel, or any other Marriott hotels, in […] the future. Read moreGenuine Hotels.com guest review
"Good hotel - reasonable rate"
I arrived very, very late because of a cancelled flight. The desk was very efficient and friendly and they gave me a great room.Genuine Expedia guest review
PARFAIT RAPPORT QUALITE PARFAIT AUSSIGenuine Hotels.com guest review
"Clean, clean, clean"
07/14/14 Mulligan58 Charleston, South Carolina
With so many options to choose from in Aiken, I decided to book 5 rooms for myself and 4 other golfers. It was one of the cleanest hotels I've ever stayed in. I was especially impressed with the breakfast area in the morning. It was clean and attended by a wonderful man that was out to greet everyone and clean up the area constantly. Will definitely come back.
"Clean, quiet and friendly"
07/09/14 MaryAnn D Coastal South Carolina, South Carolina
My son is going to start attending college in Aiken, so we went for a visit to explore the city. We were originally going to stay at another hotel, but when we got there we found that it was not as nice as advertised. We tried the Fairfield Inn & Suites and was extremely happy. The room was spacious, bright and clean. The staff are courteous and friendly and the noise is minimal. Convenient to all of the sights. Will definitely stay here again.
"Nice place to stay!"
06/04/14 Tom M Pliny, WV
My wife and I were in Aiken to see some family, I didn't make reservation thinking, no problem, but quickly found was a problem. From the time I made call and ask for room, till time we departed. The exceeded my exceptions ! The room, the friendly service, I can assure you next time I'm in area, this will be 1st place I go too.
"A little dated hotel, but clean and comfortable"
05/09/14 mortyatport Ontario
I stayed here recently for a week, on business. The hotel is a little dated but it is clean. The beds are comfortable. The breakfast area is large and bright and the selection for breakfast is your typical selection - but again, items are fresh. Fitness centre is small but has an elliptical, a bike, a treadmill and weights. Across the street there is an Applebee's and not far down the road, a few other restaurants. Across the street is a really nice grocery store - the Fresh Market, with great fresh food options and take out food options. One entrance to the Hitchcock Woods is across the street from the hotel.
Stayed here one night. They had a hot breakfast and the customer service was great. This chain is better for shorter stays or stays without the family. Overall we had a good stay at this hotel. And would stay again if I was traveling on my own.
"The Best by Far"
04/02/14 seasondtrvlr Charleston, South Carolina
Having stayed in two other hotels in the area - another Marriott and a Hilton, we found this the absolute best. The staff is extremely friendly, the lobby and breakfast area immaculate and well stocked, and the rooms bright, cheerful, and clean. The beds are comfortable and each room has internet and refrigerator. The breakfasts offer fresh fruit, scrambled eggs, toast, cereal, etc. Really, what more could one ask for? We have booked two more trips to stay there. Cynthia Green, the front desk manager is a gem and extremely helpful in booking further stays. As we go to Aiken quite often, we are delighted that we have found our place to stay. Highly recommend.
"Nightmare on Elm Street"
03/16/14 shavett Miami Beach, Florida
From the moment I set foot in this hotel, it was a freaking nightmare. At check in, Pauline or (Paulette) the clerk was not very friendly or hospitable. First she had a problem with my government rate, wasn't sure if I should use or not. Stepped over to the other clerk to discuss, came back over asked for my card, gave me my room key & said elevator on the left. Didn't ask how would I like to pay, tell me if my rate would change, or tell me what room I was in or say have a nice day. Nothing. So to say I wasn't impressed is an understatement. Next day, after returning to room, pulled back my covers which I knew had makeup stains, and they were the same sheets. Called to the front desk, and my friend Pauline answered & I told her my problem. She stated housekeeping doesn't change the sheets everyday. Really? Since I came in on yesterday, they wouldn't have touched them. I told her they did touch them, they made up the bed. If I could see they were stained, then they saw it & should've changed them. I had to ask for some more sheets. She said you will have to come get them because I am here by myself. So now I have to change & make up my bed????!!!!!! And my towels weren't replenished. After getting home today, check my account & see that I was charged about $50 more than I should have. So once again, I have to deal with them again, so I call & was told since I used a debit card, they always take out more & it should credit my account by Wednesday. I asked who is they, Fairfield? And she says yes. I travel a lot & use my debit card all the time & no one charges me more than they should without telling me first!!! If I know I have to have a hold due to incidentals, ok. I know this ahead of time. Needless to say, I travel to Aiken every year, and I will not be returning to this Fairfield ever again or recommending it to anyone. The lack of customer service is really what turned me off!
"Truly excellent staff and facility"
02/23/14 nogilvie Washington, D.C.
Like so many in Aiken, we needed shelter with power after the ice storm. Special thanks to Paulette, Cynthia at Front Desk, Maxine at Maid Service, and Mark at Breakfast Service, each of whom were a DELIGHT to be around. The staff and this hotel are bothfirst class and the hotel is extremely well run. Nigel, Washington DC
"YES Fairfield Inn & Suites! Great experience."
02/18/14 historianTudor University Park, Md
Fairfield Inn & Suites on Aiken's Colony Parkway was gets five stars and high-fives. An ice storm had devastated the region days before, and the patrons -- including me -- were grumpy, dirty, and impatient. But not for long, because the staff's eagerness to solve anyone's problems and create a comfortable environment put a smile on everybody's face. Each staff member went the extra mile to make things right for guests. Cynthia Green, the front office manager, listened carefully to each concern before she set about righting it, and she bent over backwards to fulfill requests. Mark Forest, who worked his tail off at each breakfast, greeted each guest with a heartfelt greeting and a warm, positive attitude. Anything complaint, no matter how outlandish, he took seriously and did his best to right. I highly recommend this hotel because its staff is exceptional. They work hard to creatively solve clients' needs, especially in the post-crisis situation in which my husband and I found ourselves. The employees' good-natured willingness to cater to people was not lost on me or my husband. Like us, a lot of the other guests there found their stay here not only pleasant, but fun! Thank you Fairfield Marriott.
"Trapped by ice storm"
02/14/14 Ervin R Cary, North Carolina
A group of us were trapped in the hotel because of a recent ice storm. I have to say that the hotel staff went beyond their way to make sure we had a pleasant stay. Cynthia at the front desk was fantastic and the guy in charge of setting up breakfast "McGyvered" his way into preparing breakfast and coffee without power in the hotel. I would definitely recommend the hotel for their outstanding customer service.
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