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El Sueño Hotel & Spa, Puebla

4 stars
9 Oriente No. 12 Centro HistóricoPueblaPUE72500Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.1 / 5
Food
Delicious food
Vibe
Awesome vibe
Wellness Area
Great wellness & sports facilities
Cleanliness
Dirty
69See all 69 Hotels.com reviews
From 230 reviewsTripAdvisor Traveller Rating

El Sueño Hotel & Spa, Puebla

Hotel Info: ‎866-539-8117‎

from $61
  • Master Suite
  • Junior Suite, 1 King Bed
  • Standard Room
  • Superior Room, 1 King Bed
  • Superior Room, 1 Queen Bed, Ensuite
  • Standard Plus

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Also known as

  • El Sueno Hotel
  • El Sueño Hotel
  • El Sueño Hotel Puebla
  • El Sueño Puebla

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MXN 1000 per stay

Optional extras

Early check-in can be arranged for an extra charge of MXN 700

Late check-out can be arranged for an extra charge of MXN 700

Cooked-to-order breakfast is offered for an extra charge of MXN 120 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one way)

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Full-service spa
  • Spa treatment room(s)
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2002
  • Rooftop terrace
  • Library

In the room

Home comforts
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

La Tentacion - This restaurant specializes in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Salon Frenesi - This restaurant specializes in international cuisine and serves breakfast, brunch, and lunch. Open daily.

El Sueño Hotel & Spa, Puebla’s small print

Also known as

  • El Sueno Hotel
  • El Sueño Hotel
  • El Sueño Hotel Puebla
  • El Sueño Puebla

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MXN 1000 per stay

Optional extras

Early check-in can be arranged for an extra charge of MXN 700

Late check-out can be arranged for an extra charge of MXN 700

Cooked-to-order breakfast is offered for an extra charge of MXN 120 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 480 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 69 reviews

El Sueño Hotel & Spa, Puebla
Good3.0 / 5
So so experience
Lower rooms are dark and dank, no windows, poor circulation. Roof terrace is unfurnished; spa and fitness areas were dirty and unusable. Front desk staff not particularly helpful or knowledgable about cultural activities. Breakfast is terrific as is the wait staff.
4 night family trip
El Sueño Hotel & Spa, Puebla
Outstanding5.0 / 5
Great stay
One night prior tof our return ho5. Staff was very helpful.
1 night romance trip
El Sueño Hotel & Spa, Puebla
Outstanding5.0 / 5
Amazing place in downtown Historic Puebla
Highly suggest for a tranquil place to stay. Large comfortable rooms and great for being by yourself or romantic getaway. Will definitely be back!
3 night business trip
El Sueño Hotel & Spa, Puebla
Outstanding5.0 / 5
Impressive hotel, terrific staff
Excellent hotel that is an easy walk to the main square. Very friendly staff that is always eager to assist the clients. They have a good command of English. Since I was in Puebla for business, I did not have time to use the spa services (though I will go back to try them). Wi-Fi connection is a little inconsistent but sufficient for email and basic browsing.
4 night business trip
El Sueño Hotel & Spa, Puebla
Good3.0 / 5
Great location
Nice hotel and very good service; however the jacuzzi tub was dirty, the pillow cases were very uncomfortable.(they replaced them the second Igor with better ones). The room was very nice but very dark. No natural sunlight come through as it is an interior courtyard exposure, and it does not have enough lights inside he room. The hotel is in the centre historico, very nice location.
2 night romance trip

See all reviews

El Sueño Hotel & Spa, Puebla

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