Dated hotel but we'll kept. Good bedGenuine Hotels.com guest review
Right off the freeway makes for easy access. Finding food isn't that easy but it's just a bit of a drive. Desk staff was friendly and competent. For an older property it is fairly well maintained. Room was not that clean, but as I saw staff cleaning the rest of the place I assumed it to be a temporary lapse.Genuine Hotels.com guest review
"Disappointing-Do not stay there"
Did not have anything we asked for. We didn't get the rooms we asked for. We were told it had a pool, it did not. The location was not favorable. All the vending machines were empty. Just an overall bad experience.Genuine Hotels.com guest review
Somehow the hotel was booked for two adults and did not include the three children I put in on Hotels.com so even though I requested a roll-away bed and port-a-crib it did not register that there were more than 2 people. When I called to get those items I was informed that there were too many people for the room type ( a main room plus den) and that […] we would not be able to get a roll-away bed or crib. So my kids had to sleep on the floor and in the main bed with us. It was terribly uncomfortable. PLUS IN THE MIDDLE OF THE NIGHT SOMEONE TRIED TO GET INTO OUR ROOM AND HAD BEEN GIVEN A WORKING KEY. IF THE SECURITY LATCH ON THE DOOR WASN'T ENGAGED TWO DRUNK PEOPLE WOULD HAVE ENTERED OUR ROOM AFTER TWO IN THE MORNING!!!!!! It woke everyone up and I had to go to the door and try to keep these people from trying to get into an already occupied room. All the staff was foreign and barely spoke English. You could hear them yelling in another language all night, very loudly. Would not recommend at all! Read moreGenuine Hotels.com guest review
The hotel had sleep number beds which were very comfortable. The staff we encountered was also very friendlyGenuine Hotels.com guest review
"Could be great, but..."
Was pleasantly surprised with SleepNumber beds in our room. Was disappointed when we found that neither worked. That seemed to be the theme of this location - great potential, but not great execution. Another example... I also appreciate hotels that offer continental breakfasts, though when I came down, there were out of batter for waffles, most bagels, […] juice, water, and milk. I waited 20 minutes for my waffle (and it was worth it :)), but if I was busy, my own other options would have been bananas, stale donut holes, or dry cereal. In searching for water, the vending machine ate our money. The staff was great and refunded it, but all three other vending machines were not opperating. The deadlock on our room was also broken and the toilet became clogged under "normal" use. Overall, not a bad place to crash for the night, but not someplace I would care to travel to for a vacation. Read moreGenuine Hotels.com guest review
Room was clean, hallway was poorly lit and labelled. Customer service was good, breakfast was disappointing juice machine was broken, only hot food was waffles.Genuine Hotels.com guest review
"Photos Are Deceptive"
Take my advice - avoid this hotel at all costs. We checked in late after a soccer tournament. The room had no working security lock, dried urine around the base of the toilet, filthy doors, walls, and windows and the claim to fame, the air number beds - those didn't work. We called the front desk with our concerns and were told they didn't have another […] room to move us to, but if we wanted to leave they wouldn't charge us. By this time, I have 3 sleeping kids and no vacancy at neighboring hotels. Thankfully I had booked through Hotels.com and they were able to make things right for us. I wasn't expecting a fine luxury hotel at our price point, but did expect a clean, functioning, safe room. Don't be deceived - avoid this Days Inn. Read moreGenuine Hotels.com guest review
Nice rooms,clean and friendly staffGenuine Hotels.com guest review
"Not two beds in a 2 bedroom suite"
Careful when you book a suite with 2 bedrooms. There was no bed or sofa sleeper in the "second bedroom" . We had 3 people so we had to pay for a roll away. It did not state that in my booking. That said the room was good and convenient with a microwave, fridge , and sink.Genuine Hotels.com guest review
First room wasn't even cleaned yet. Second room keys didn't work several times had to get new keys. Air conditioning didn't work in fact it actually heated the room. Breakfast was very low quality. Everything just seemed a bit dirty. Wish I would have paid a little more for a decent hotel.Genuine Hotels.com guest review
"Not what I expected..."
I was disappointed with the overall condition of our room. It appeared as though some attempt to update the room was done. However, it still seemed very dated. There were stains on the furniture, a layer of dust on the headboard, the faucet by the mini bar came off and it appeared that the wrong type of faucet was used in the bathroom. Additionally, […] the toilet did not flush easily, usually taking 2 times to flush down toilet paper and the toilet paper holder was rusted. The good things that I can say is that the bed was really comfortable and the staff was friendly. Additionally, it was in a perfect location between Holland and Grand Rapids. Read moreGenuine Hotels.com guest review
The stuff knew for the get go standpoint that the AC was not working in the room but still assigned the room - not professionalGenuine Hotels.com guest review
"Grandville at Tulip Time"
On the way to Holland for Hope College graduation and tulip festival, this was a nice stop. The hotel is within a mile of a great park with miles of trails. I had a great run in the morning along the river and by some lakes.Genuine Hotels.com guest review
Although this place was not 'dirty', it's just a very old hotel trying to hold on....kinda run down. There was some confusion with my reservation and the manager basically came out swinging. Ultimately, he made it right the best way he could, but he gets no goodwill for it because of the PROCESS I had to go through to get it fixed.Genuine Hotels.com guest review
"The owner was rude and inconsiderate"
I could but believe that were doing construction at 8am on the weekend. The worker was at our Window on a scaffold among a cigarette. .....drilling and banging around the windows for hours.Genuine Hotels.com guest review
staied only one night and it was fair. there is nothing morre to say it was okGenuine Expedia guest review
"One word NASTY !"
the only reason we where there was because we needed a place that took pets . Too nasty for my dogs !Genuine Expedia guest review
"I've paid the same for much nicer"
The woman checking us in was great. The hotel and room left something to be desired. Cigarette burns in the blankets. Uncomfortable bed. Hotel surrounded by industrial/commercial buildings and parking lots on a busy road. Jacuzzi tub in the room had weird green cover up paint on it. Shower was good. The guy checking me out couldn't get off his cell […] phone long enough to converse with me. Read moreGenuine Expedia guest review
"Not great hotel"
We stayed one night room was 85 degrees and did not cool all night. Needless to say no sleep for my family. No pillows for my children because was told they were out.. I do not recommend this hotel for anyone. Left window open all night trying to cool room. Service personnel was not friendly and had no concern for hot room being sold and was told being […] we booked with hotels they could not get us into another room!!! Not clean nor friendly motel and do not stay there unless you like hot and dirty place!!! Read moreGenuine Hotels.com guest review
There were many details that weren't done. Our toilet ran all the time, the door on the cabinet where the tv was had to be propped open. Our clock wasn't reset for daylight savings time so we went down for breakfast and it was over. When we went to leave the elevator didn't work. The man at the front desk was on his cell phone when we were leaving and […] ignored us when we had a question. A disappointing experience. Read moreGenuine Hotels.com guest review
Although the staff and facilities were just fine, internet wasn't working or at least I couldn't get my computer to work. I do this for a living and never run into connection issues. That being said, the hotel office staff did come to my room to assist and even brought an iPad and it worked. So who knows, perhaps next time. I didn't get my work done, […] but did get some rest! Read moreGenuine Expedia guest review
I would not book this hotel again. Located in a poor area and not that close to the Rivertown Mall as they would lead you to believe. The hotel is is horrible shape. Management merely slapped a coat of paint over outside walls that has siding hanging from the back of the building. Paint on the inside is so poorly done there is splatter and overpaint […] on everything. There are two different types of carpet "stitched" together throughout the hallways. My bathroom was only half painted, with moulding missing from the tub, hair in the corners, and cracked drywall everywhere. The dead bolt was broken on our door. The breakfast is old, stale, and in poor supply. Even the "Days Inn" sign behind the counter is cracked. Cheap labor and a cheap materials were used to give the illusion of a newer hotel, but this is NOT a newer hotel by any means. And with the exception of the overnight and early AM front desk personnel, the service was absolutely horrible. Never again. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything main roads and food"
I liked the hotel the rooms are very clean nice comfortable bed with sleep numbers. Location was good it was just 3 mins to the truck driving school which I attended could have walked but it was too cold outside.Overall great hotel.Genuine Expedia guest review
The hotel was convenient to where we needed to be and easy to access off of the freeway. Not a 5 star by any stretch but the price was reasonable and the room comfortable and clean. I would use it againGenuine Hotels.com guest review
Found areas that were dirty. I was especially concerned about the plumbing in the bathtub and left a water + dirt sample. I left a message in my room so that the hotel staff could see it after I left. I am presuming that the problem with the bathtub plumbing has been addressed. Did it?Genuine Hotels.com guest review
Worst part of the trip was waking up in the morning and there is absolutely no hot water in the shower. After a long workweek, that's something that I was looking forward too, along with a jacuzzi that was stated in the description of the room I was getting, and that wasn't included either. Probably one of my worst experiences yet.Genuine Hotels.com guest review
"Location was convenient."
When we arrived, the hotel computer was down. The lady at the front desk made every effort to compensate for this. The next day, the man at the desk was less than friendly when I asked for a receipt. I traveled with university students; the wi-fi was not adequate to handle their needs. They had to do homework in the lobby as the strength of the signal […] was not good enough in the room. Read moreGenuine Expedia guest review
"Surprised by how nice, comfortable and clean"
So happy to find a hotel that doesn't allow smoking inside at all!! No stale cigarette oders. Room was very clean, no dust, mold or mildew anywhere. Nice draperies and fantastic adjustable firmness mattress. Suite had jacuzzi tub, two TV's, sink and microwave and refrigerator. Eveythin worked well and there were ample plugs. Continental breakfast was […] fully stocked and included fresh fruits, waffles, bagels, doghnuts, muffins, juice.......Staff was friendly and accommadating. Great place to stay if you are running in the Ground Hog Day marathon as it is very close. To sum up, I consider this to be the best Days Inn I have ever stayed at. Read moreGenuine Hotels.com guest review
The hotel to begin with gave me the wrong room, then had to wait on manager to come in to get situation taken care of(checked in at 5pm waited for manager till 9pm) then manager would not take care of mistake with out charging for an "upgrade" which supposedly I had to pay for, by this time (10pm) I was too tired to continue arguing. Payed the upgrade […] and still waited for the room. Will not stay there again and suggest no one should and have them removed from hotels.com Read moreGenuine Hotels.com guest review
"Its was okay"
It was okay. I was very dissapointed with their description of a "Jacuzzi"Genuine Hotels.com guest review
Was nice room for the money. Whirlpool tub wasn't working, but that wasn't a deal stopper.Genuine Hotels.com guest review
"nicer than expected"
very clean and fresh, but if you have sleep-number mattresses, you should provide instructionsGenuine Hotels.com guest review
The hotel was more than adequate for the money and close to the expressway.Genuine Hotels.com guest review
I really like the room style! It's home away from home! The only drawback to my last stay....the vending machines were empty. Other then that, excellent!Genuine Hotels.com guest review
I liked the price but I wish I could another hotel by GVSUGenuine Hotels.com guest review
"In a pinch"
the overall hotel was ok, the main issue they were having issues with their HV/AC system so our room got very very hot.Genuine Hotels.com guest review
"2 Bedroom Suite. The room was fine, but..."
The room itself was pretty nice. The unfortunate part was that we didn't get much sleep. There was something wrong with the thermostat and we couldn't get the temperature below 89 degrees. We even had the maintenance guys come look at it. Unfortunately, their accents were very difficult to understand and we didn't get very far. In a nutshell, no matter […] where we set the temperature, it only blew really hot air and it was miserable. Read moreGenuine Expedia guest review
"nice hotel easy to fin"
staff was helpful with suggestions for restaurants in the area.Genuine Expedia guest review
"Short drive from Grand Rapids"
We stayed at this hotel during ArtPrize. It was a short 8 minute drive to downtown (GR) and was much cheaper than staying in Grand Rapids, given that ArtPrize was going on. Our room was comfortable and had a refrigerator and microwave and even a sitting room (separate from the bedroom)! We did not partake of the free breakfast (we chose to eat out with […] our friends instead), so I can't comment on that. There were some cobwebs in our room, but other than that, the room was clean. The staff was friendly upon check in and check out. We did not require assistance outside of check in / check out. Read moreGenuine Hotels.com guest review
"Iuld not stay here again"
The price was very reasonable. The Hotel is not bng kept up well. Everyting had wear and tear. Our door lock to our room stopped working so we had to ask the manager to let us in our room everytime. sometime we had to wait up to a half hour to gain access to our room. The free breakfast is put out and not replinished for people who eat later in the […] morning. T did not clean our room until we requested it and hot water was hit or miss. Read moreGenuine Hotels.com guest review
Good enough for just one night but the wifi didn't work which was upsetting.Genuine Expedia guest review
"Where's the soap?"
The room itself was fine, two queen beds and plenty of pillows. There was one bottle of shampoo and one very small square of soap; no soap for the shower, no lotion no conditioner.We had a wedding reception close by so that was great. Very close to 196.Genuine Hotels.com guest review
"Could have been better"
The bed was by far the worst bed I have ever slept in. It squeaked every time you moved and was not comfortable at all.Genuine Hotels.com guest review
"Do not stay here"
I was looking for a cheap room for the night and the pictures with this hotel are definitely NOT this hotel. This is a scam. It was an old, run-down MOTEL. Our room felt dirty upon walking in and we found several strands of hair in our sheets!!!! Made us feel like we were sleeping on someone else's sheets that hadn't been changed. Disgusting. Stay […] elsewhere. Read moreGenuine Hotels.com guest review
Watched owners argue with other guests in lobby. Hotel was overall dirty. Maid struck up a conversation in which she actually said we should stay at a neighboring property that offered more for lessGenuine Expedia guest review
"Close to expressway & Rivertown Crossings Mall"
Overall it is an ok place to stay when in the G.R. area. Breakfast was skimpy, not a lot of choices. Had to call for sheets & pillow for pull out sofa and they seemed surprised it wasn't in the room & made me come to the desk to pick them up. Also was told they had no more pillows & to use one off the bed (there were 3 of us in a room). When pulling […] out the sofa bed it was full of crumbs & obvious it had not been vacuumed underneath in a long time. Price & location ok for what we needed it for. Would stay again . Read moreGenuine Hotels.com guest review
"Great on a budget"
The bed was too close to the wall for a two person bed. We loved the second sitting room. The price was right for not having a lot of TV channels, a hot tub, and a queen bed.Genuine Expedia guest review
"you get what you pay for...."
We stayed at the Days Inn for just one night while in town for wedding so fortunately we didn't spend much time there. Our room was painted to "look" modern and updated but the paint job was TERRIBLE there was still paint on the ceiling, shower surround, curtains, countertops, etc... The lightswitches were covered in grime and the toilet had black mildew […] growing in the bowl. Our jacuzzi jet tub was nasty...the jets had mildew growing in them and the toilet paper holder was old and rusty. The vent filter to the room was soo caked in dust it was visibly clinging to the filter. When I went to brush my teeth shortly after arriving, a large spider came out of one of the mirror lights. The bathroom door had to be forced closed.....overall the list could go on. The bed was comfortable and I think clean but the rest of the room left a lot to be desired. We didn't try the breakfast, based on our room cleanliness we weren't certain of the quality. Disappointed in the room :( Read moreGenuine Hotels.com guest review
"A lot wrong but cheap and accepts pets"
Just going to stick to the main points. You know what you are getting for the price. I had a queen suite. The cable/tv didn't work in the livingroom / fold-out area where the kids were staying. The air conditioning couldn't keep up. The toilet had a slow leak so the tank would fill every 30 minutes. The bed was like sleeping on a wooden box. The jets […] in the tub were dirty and gross. They did however provide a minimal breakfast and accommodated our pet. The 19lb rat terrier got up for water about 6 times throughout the night. He usually eats and drinks once or twice a day. I figured the reviews were probably a little harsh but it turns out they were spot on. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )