"1 Star Hotel"
The only good part of this hotel was the Sleep Number Bed in the room. Room is very outdated and chairs in Suite very uncomfortable. Not much of a choice on the TV for channels either. Asked if I would like a quiet area of room and I said yes but proceeded to get a room on the main road. Not quiet.Genuine Hotels.com guest review
"horrible customer service"
I was very excited to stay there and the hotel was very clean and confortable. The person on the service however was horrible, rude, never smiled and wasn't very helpful. Unfortunately because of the horrible customer service, I won't be staying there again.Genuine Hotels.com guest review
"They've made upgrades"
Since my wife and I last stayed there two years ago, the hotel has upgraded their beds to Sleep Number beds and to LED televisions. Great improvements and very comfortable. Breakfast is meh, but lasts all morning. All in all, great place to stay for the price. We'll be back for sure.Genuine Hotels.com guest review
No a/c. Rooms were ver dirty. Days Inn staff was very lazy. Rooms and hotel need updating. Would not ever recommend it unless all the camping facilities were booked.Genuine Hotels.com guest review
"Nothing great, it is what I expected."
I stayed here during GVSU family weekend. The rate I paid was fair to the quality I received in return. The hotel is in desperate need of renovations, however it was clean for the most part other that the weird smell in the back lobby. The staff was always willing to help and very personable.Genuine Hotels.com guest review
"Buy a screwdriver"
Am I the only one that notices all the little things? When a manager gets to work for the day why wouldn't they walk around their building to pick up litter? Does the manager ever go into the the rooms? The deadbolt lock didn't work but that would have been OK but the flip over lock was falling out of the door frame. The chair for the desk was missing […] a wheel. Luckily we saw it before we sat in it. The shower curtain rod was loose on both sides so when you are in the shower the shower curtain keeps falling to the middle of the rod because it sagged to the middle. It needs to be anchored down better. So the little things do add up to a better maintained property. Read moreGenuine Hotels.com guest review
Very nice room! Housekeeping staff seemed like they didn't know a lick of English. Front desk clerk when I checked in was not friendly at all. Show a smile and that you actually like customers. Hotel is conveniently located near the mall and not to far from Grand Valley State University! Breakfast was pretty much a different variety of breads!Genuine Hotels.com guest review
"do not book here"
the a/c did not work in the room, also stains all over the furnitureGenuine Hotels.com guest review
"serves a purpose"
A stain on the sheets, a long hair on the bed cover, and an equal number of dingy-gray towels to go with clean, white towels -- that should give you some idea of what you're getting with this hotel. That said, the room was nice enough -- I had a queen suite -- but this is the kind of place that you're willing to sleep in but wouldn't wish to "stay" […] in for a long stretch. You get what you pay for, and this hotel is one of the least expensive in the area. Read moreGenuine Hotels.com guest review
Without trying to be too harsh this was overall a very disappointing stay. There were two things I liked about this stay. My bed was very comfortable. The concerns I had were expressed to Raj at the front desk who was eager to fix them and very pleasant to deal with. I personally will not stay here again.Genuine Hotels.com guest review
"Fine Given the Price"
The hotel is sufficient. The price is great. Breakfast provided is nice with good selections. However, the sitting area is small in relation to the number of guests so to gets a bit chaotic and messy. The location is great for shopping etc. Overall, it is a fine enough place to stay.Genuine Hotels.com guest review
"Difficulties with room service and requests"
The breakfast was lovely. The staff was courteous. The hotel is tired looking and furniture in our unit was in need of repair (hassock was broken and desk chair tended to sway back). We asked for a replacement of the items above twice and didn't receive them. I think lack of communication on part of staff is a problem. Also, one of the four nights we […] stayed we did not have our bed made up. I hate to complain because we are usually longsuffering but felt I must give you a true evaluation. Thank you. Read moreGenuine Hotels.com guest review
"At least breakfast was good."
We arrived late and our room type was no longer available so we were upgraded to another room with a Jacuzzi tub but it didn't work. The bed supposedly had a Sleep Number mattress but there were no directions or controls in sight so we had to sleep on a rock hard mattress. Also, there was a lot of noise in the hallway all night which kept waking us. […] The continental breakfast was great and the convenience of the location was great. If going this way again, I might pick another hotel or if I stay at this one, at least I would know not to expect much. Read moreGenuine Hotels.com guest review
excellent room - great digital tvs - but because they were not connected to a digital provider, the picture was LOUSYGenuine Hotels.com guest review
"Cleaning staff needs supervision"
The first room I was assigned had not been cleaned after the previous guest. Overall the second room appeared to be clean until I moved the footstool - several pairs of socks and many dust bunnies were under it. The staff was very friendly and acted promptly to my complaints. Besides these issues, the room was comfortable and quiet.Genuine Hotels.com guest review
"Too much money for what we got!"
We were very disappointed with our stay at the Days Inn and Suites in Granville, MI. We had to move rooms due to a busted shower head that was very obvious so why had a maintenance report been done? Service at the Front Desk was covering other responsibilities so you constantly had to wait there for help. Work-out Room was not available due to a leak […] in the ceiling. Wireless internet in our room only worked when sitting right next to the telephone. Only received 7 stations on the TV and the reception on those was static. Vending and pop machines were empty or out of order. It was just not a good experience and we would not return to this hotel or recommend it to anyone. Read moreGenuine Hotels.com guest review
Dated hotel but we'll kept. Good bedGenuine Hotels.com guest review
"The hotel was clean, the staff was attentive"
It was a good hotel for the price. It was clean, the staff was helpful. The breakfast was good and plentiful. One problem, the sleep number bed was malfunctioning. The staff promptly came to our room to assist us when called. We didn't realize that the bed would lose its air pressure in the night while we slept, though. A child slept in that bed, so […] we didn't realize it until the morning. Everything else was as it should be. The basics. Read moreGenuine Expedia guest review
Right off the freeway makes for easy access. Finding food isn't that easy but it's just a bit of a drive. Desk staff was friendly and competent. For an older property it is fairly well maintained. Room was not that clean, but as I saw staff cleaning the rest of the place I assumed it to be a temporary lapse.Genuine Hotels.com guest review
"Room adequate; air conditioning bad!!"
Air conditioning did not seem to be functioning properly. Room always felt damp even after running air all day long. We were pleasantly surprised at the size of our room. Weird having sink in hallway and not in bathroom.Genuine Expedia guest review
the toilet didn't work but the maid showed me how to fix it.the pop machine and the drinking fountain didn't work.my room key never worked.I found a huge spider crawling in the bathroom.the front desk girls were very nice.Genuine Expedia guest review
"Disappointing-Do not stay there"
Did not have anything we asked for. We didn't get the rooms we asked for. We were told it had a pool, it did not. The location was not favorable. All the vending machines were empty. Just an overall bad experience.Genuine Hotels.com guest review
"Convenient to two highways ((196 & 131)"
family there for a reunion at a nearby park, enjoyed our stay and ease going from place to place. Other guests were friendly and we would stay there again when in town and needing a hotel that was inexpensive.Genuine Expedia guest review
Somehow the hotel was booked for two adults and did not include the three children I put in on Hotels.com so even though I requested a roll-away bed and port-a-crib it did not register that there were more than 2 people. When I called to get those items I was informed that there were too many people for the room type ( a main room plus den) and that […] we would not be able to get a roll-away bed or crib. So my kids had to sleep on the floor and in the main bed with us. It was terribly uncomfortable. PLUS IN THE MIDDLE OF THE NIGHT SOMEONE TRIED TO GET INTO OUR ROOM AND HAD BEEN GIVEN A WORKING KEY. IF THE SECURITY LATCH ON THE DOOR WASN'T ENGAGED TWO DRUNK PEOPLE WOULD HAVE ENTERED OUR ROOM AFTER TWO IN THE MORNING!!!!!! It woke everyone up and I had to go to the door and try to keep these people from trying to get into an already occupied room. All the staff was foreign and barely spoke English. You could hear them yelling in another language all night, very loudly. Would not recommend at all! Read moreGenuine Hotels.com guest review
The hotel had sleep number beds which were very comfortable. The staff we encountered was also very friendlyGenuine Hotels.com guest review
"Clean and cool"
Hotel very convenient to downtown Grand Rapids. Very safe and clean room. I've been to hotels stating the room is Non-Smoking only to be extremely disappointed by the stench of cigarettes. THIS HOTEL IS A DESCENT PLACE TO STAY IF YOUR MAIN GOAL IS TO SAVE $$$ & get a good nites rest. The shower great PLUS the front desk AND the housekeeping service […] was EXTEMELY HELPFUL when inquired on restaurants in the area. Read moreGenuine Expedia guest review
"Nice Rooms, noisy hallway"
the room was ok, the hallway you can hear everything going on outside your room, not enough electrical outlets had to unplug alarm clock to use sleep number bed and plug in computer. Was told by clerk that a women got robbed in the area. card reader on outside door was not working allowing anyone to walk in. If it was one of my family staying there […] alone I would be nervous for them. this should be about a fifty dollar a night Motel. A typical Days Inn, nothing to fancy. Read moreGenuine Expedia guest review
The room was clean and in good repair. The breakfast was the normal waffle, and toast. The only thing I can see that needs attention is that there needs to be more tables in breakfast area, and an ice machine on the third floor..Genuine Expedia guest review
"Good Value, you get what you pay for"
Grandview is very close to grand rapids, a mere 10 minute drive from the amtrak and a half an hour away from scenic Holland, MI. Since your are not busting your wallet with this place, you can expect that certain things don't work/ aren't perfect. The continental breakfast was poor, the wifi didn't work, the hair dryer in the room didn't work, and the […] bed was this weird "sleep number" thing that was broken so one side of the bed was more firm than the other. That said, the hotel staff was friendly, the location and price was great, and the room was perfectly clean, large, and comfortable. I would recommend to anyone who just needs a place to crash for a few nights and who isn't planning on staying in the room for an extended period of time. Read moreGenuine Expedia guest review
"We plan to stay there again"
Our room was clean and comfortable. Staff was responsive and pleasant.Genuine Expedia guest review
"Stay someplace else."
Our room had a smell of disinfectant when we checked in, and the window was open in spite of the fact it was raining. Later, a smell of smoke was present in the bed comforters. It is obvious someone tried to mask the smell. Continental breakfast minimal.Genuine Expedia guest review
Nothing great about this hotel. My husband was excited because they advertised sleep number beds...ours didn't work. Everything seemed cheap and/or broken.Genuine Expedia guest review
"Photos sometimes are deceptive"
Attitude of the gentleman at the front desk was horrible. When I asked if I could get the accessible room which I had requested for my ma, he became very aggressive and argumentative and told me I had to settle any complaints with Expedia. My ma wasn't able have a shower till we moved to another hotel the next morning.Genuine Expedia guest review
This was a nice place as I would probably stay again. They boast about their sleep number beds but they really didn't work properly. Even still the beds were comfortable. The breakfast was pretty good.Genuine Expedia guest review
"Not too bad for the price"
Staff was very friendly. Soda machines don't work. Inspection certificate for elevator was expired since February. Management obviously doesn't care if elevator is safe. So, I was cautious about having my family use the elevator. Bathroom has no exhaust fan. Three of the lamps in my room didn't work. Overall not a bad experience. Hotel is a little out […] dated and could use some maintenance. Read moreGenuine Expedia guest review
I was visiting family, so a native to the area. I chose the hotel because of location and price. Good for the price. Very clean. It's an older hotel, but they have painted and updated. Quiet neighborhood, no traffic noise, even though it is convenient to the freeway. Even had geese out in the field next to the hotel to view at breakfast. Breakfast had […] a good variety, but juice machine was not working. The hotel has Sleep Number beds. If you're familiar with those, you decide. The controls didn't work as well as a new control, so it was hard to get the bed adjusted to the comfort level I am accustomed to. The air conditioner worked very well, but oddly enough, we depend on it making more noise to drown out snoring, but it was too quiet! I guess that's a plus for some. Staff friendly. Overall pleased with the stay and will stay again in the future. Read moreGenuine Expedia guest review
"Could be great, but..."
Was pleasantly surprised with SleepNumber beds in our room. Was disappointed when we found that neither worked. That seemed to be the theme of this location - great potential, but not great execution. Another example... I also appreciate hotels that offer continental breakfasts, though when I came down, there were out of batter for waffles, most bagels, […] juice, water, and milk. I waited 20 minutes for my waffle (and it was worth it :)), but if I was busy, my own other options would have been bananas, stale donut holes, or dry cereal. In searching for water, the vending machine ate our money. The staff was great and refunded it, but all three other vending machines were not opperating. The deadlock on our room was also broken and the toilet became clogged under "normal" use. Overall, not a bad place to crash for the night, but not someplace I would care to travel to for a vacation. Read moreGenuine Hotels.com guest review
Room was clean, hallway was poorly lit and labelled. Customer service was good, breakfast was disappointing juice machine was broken, only hot food was waffles.Genuine Hotels.com guest review
"Photos Are Deceptive"
Take my advice - avoid this hotel at all costs. We checked in late after a soccer tournament. The room had no working security lock, dried urine around the base of the toilet, filthy doors, walls, and windows and the claim to fame, the air number beds - those didn't work. We called the front desk with our concerns and were told they didn't have another […] room to move us to, but if we wanted to leave they wouldn't charge us. By this time, I have 3 sleeping kids and no vacancy at neighboring hotels. Thankfully I had booked through Hotels.com and they were able to make things right for us. I wasn't expecting a fine luxury hotel at our price point, but did expect a clean, functioning, safe room. Don't be deceived - avoid this Days Inn. Read moreGenuine Hotels.com guest review
Nice rooms,clean and friendly staffGenuine Hotels.com guest review
"Nice hotel for a low price."
Nice hotel suite. Low price for a nice hotel. Breakfast could use more hot items.Genuine Expedia guest review
"Not two beds in a 2 bedroom suite"
Careful when you book a suite with 2 bedrooms. There was no bed or sofa sleeper in the "second bedroom" . We had 3 people so we had to pay for a roll away. It did not state that in my booking. That said the room was good and convenient with a microwave, fridge , and sink.Genuine Hotels.com guest review
Fine for one night just to sleep but not much else.Genuine Expedia guest review
No discomfort, and Friendly staff, no chaos, easy check in and check out, all needed amenities availableGenuine Expedia guest review
First room wasn't even cleaned yet. Second room keys didn't work several times had to get new keys. Air conditioning didn't work in fact it actually heated the room. Breakfast was very low quality. Everything just seemed a bit dirty. Wish I would have paid a little more for a decent hotel.Genuine Hotels.com guest review
"Not what I expected..."
I was disappointed with the overall condition of our room. It appeared as though some attempt to update the room was done. However, it still seemed very dated. There were stains on the furniture, a layer of dust on the headboard, the faucet by the mini bar came off and it appeared that the wrong type of faucet was used in the bathroom. Additionally, […] the toilet did not flush easily, usually taking 2 times to flush down toilet paper and the toilet paper holder was rusted. The good things that I can say is that the bed was really comfortable and the staff was friendly. Additionally, it was in a perfect location between Holland and Grand Rapids. Read moreGenuine Hotels.com guest review
The stuff knew for the get go standpoint that the AC was not working in the room but still assigned the room - not professionalGenuine Hotels.com guest review
"Nice hotel at a great price"
We were very pleasantly surprised by this hotel. I choose it because of the low price but will go back because we loved itGenuine Expedia guest review
"Grandville at Tulip Time"
On the way to Holland for Hope College graduation and tulip festival, this was a nice stop. The hotel is within a mile of a great park with miles of trails. I had a great run in the morning along the river and by some lakes.Genuine Hotels.com guest review
"Nice hotel for the price"
The room is big and clean. The sleep number bed is very comfortable.Genuine Expedia guest review
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