This hotel is a decent budget option. Check in was smooth, the room was decent. The breakfast is terrible with very limited choices in every area. Also the shuttle leaves only once an hour which can increase the waiting time at the airport.Genuine Hotels.com guest review
"Convenient place to stay - great breakfast."
The only thing I would advise is that there be detailed information on how to catch the shuttle from the airport. The airport information people gave incorrect information. If you could advise all people to CALL the hotel first thing, instead of simply standing and waiting for the busses to arrive.Genuine Hotels.com guest review
Came up at the last minute(a little emergency)needed a hotel for one night. In my haste at making the plans I didn't realize I only booked a double bed. Realized this at check-in but not a big deal to me so kept it. Got to the room and my wife didn't like the mattress, it was way too "used" and you sank way down into it. She went to the front desk to […] see if we could switch rooms. They said no they were full, sort of curious because it was Monday and the parking garage had maybe 10 cars in it at night. My wife then asked to see a room with a queen mattress. They showed her one, my wife was about to upgrade for $20 but the staff makes some snide, unprofessional remark to the effect of "that is the type of room you should expect when you get a discount". She had no idea why we were up there, why would she make that comment? Maybe we were there cause it was close to the hospital...Besides the mattress, the carpet was filthy(could steam clean once in a while) and they put us right above the parking garage door. $100/night is not expensive but I've had plenty better and sometimes for less. Read moreGenuine Expedia guest review
The hotel staff was very friendly. The room was clean. However, the air conditioner is too noise, and the electric outlets were not very accessible for recharging my electronic devices. I had to unplug the lamp next to the bed to charge my phone.Genuine Expedia guest review
"Great location at an affordable rate"
The location was great for me. It was in the heart of Richmond Centre and close to the sky train so I could easily head into Vancouver downtown when I needed to.Genuine Hotels.com guest review
The location is very close to the airport. The hotel provides free airport shuttles. Breakfast is complementary but can have more varieties in future. Comfortable room with high speed free wifi.Genuine Expedia guest review
Great all around! Only thing was that we arrived at midnight and no shuttles were available for this hotel. Take a an for 17 canadian dollars. Will be back!Genuine Hotels.com guest review
"Good service for the money"
Hotel was older and in need of some repair such as cleaning and straightening the hall carpets, and hallways needed additional light to make more inviting. Underground parking was adequate but very tight to get in and out. However, staff was very courteous and helpful, and continental breakfast was fresh and well stocked. Location was in-town, but fairly […] close to the airport. Overall, good value for the money. Read moreGenuine Hotels.com guest review
great all round. Not fancy but it is very clean & comfortable. 2 thumbs up.Genuine Hotels.com guest review
This hotel will do for 1 or 2 nights. Convenient for airport access. Was disappointed with the bed....it was really hard, breakfast was good and there were a couple of good restaurants very close by.Genuine Expedia guest review
"wifi is bad"
could not receive the good wifi in the roomGenuine Hotels.com guest review
"Very small room"
The smallest room I have ever stayed at.Genuine Hotels.com guest review
"A dirty and noise hotel"
The room is not clean, especially the bath room. It is noise during night.Genuine Expedia guest review
Hotel is in nice area, but there were a few issues. There were long black hairs on bathroom floor, carpet was stained, and blankets had holes/fuzz on them.Genuine Expedia guest review
"Average Hotel, unconfortable beds"
Rooms where small, the wifi didnt work in our room but they managed to change us to another room. Beds where too firm for us.Genuine Expedia guest review
"Excellent staff makes a difference"
Had a great stay. The hotel was very well taken care of and managed. Both the afternoon counter person and the 3:45 am counter person was super!!!! Would be willing to stay there again. Very close (within 2 blocks) to restaurants and an absolutely huge mall. Made Vancouver a fun stop over.Genuine Hotels.com guest review
"Convenient close to airport."
Good for overnight stay when connecting to early morning flight.Genuine Expedia guest review
"Extremely Nice and Better than Expected"
Flew in early for a cruise. The Hotel shuttle from airport was prompt & the Abe Driver was terrifi. The staff at the desk was a great help for us with instructions and arranging transportation to the ship. I'd recommend this hotel very enthusiastically to anyone needing a stay in Vancouver!Genuine Expedia guest review
"nice hotel very close to the airport."
when we reserve this hotel-room it says that the breakfast was included, but sepricely we heard that it was on surcharge, that's not good !!!!!Genuine Expedia guest review
"Lower price, low quality, poor service."
We were 7 adults and a toddler booked in 3 rooms. The desk clerk who checked us in never smiled. The rooms were very clean but a bit worn around the edges. Old fashioned tube TV and most cable channels not subscribed. Curtain pull in my room was broken and scratched my hand. The bed was very hard; I woke a couple times from pain in my hips. We booked […] this hotel because we were a large party that wanted a free shuttle to the airport the next day. Checkout time is 11 AM. My daughter told the desk clerk our flight wasn't until 2:30PM and requested we delay checkout until noon. The desk clerk repeated checkout time is11:00 am, and if we wanted a ride to the airport we had to go at 11; he would not take us at noon. His attitude was unfriendly and uncompromising. We had 7 large bags and each of us had 1 small bag/backpack and 1 carry-on. They loaded us into an 11-passenger van with 2 other guests who had the same amount of luggage. Some of the luggage had to take the front passenger seat, so we were packed into the remaining 10 seats like sardines holding most of our carry-on bags. The only blessing was the ride to the airport was brief. Read moreGenuine Expedia guest review
"Great for overnite stay"
My only concern was the hall carpet on the 4th floor. the carpet had several large 'wrinkles' that could cause one to trip. Other than that, the hotel was lovely and the staff very helpful.Genuine Expedia guest review
"Very clean and nice room"
It was a great affordable place to stay after travel with free shuttle and complementary breakfast. The lady at Hotels.com told me a shuttle would be waiting for me at midnight but the hotels shuttles only run til 9:30 so I had to take a cab. Other than that it was well worth the $.Genuine Hotels.com guest review
Good hotel including free parking and free wifi and free breakfast, near the airport and skyline to Vancouver with a very low price compare to other hotels in the area.Genuine Expedia guest review
The sink in the bathroom had a long crack across the whole basin though clean. There was no safe in the room. Plenty of clean storage space.Genuine Expedia guest review
"Romantic visit to Richmond"
It met my expectations...Genuine Hotels.com guest review
Arrived very early but our room was ready within 10 minutes while we had coffee in the lobby. Friendly staff, good breakfast, free shuttle to airport and reasonable price. Definitely recommendedGenuine Expedia guest review
"Overall it met my expectation..."
First time stay in VanCity. For safety reason, a friend recommended staying in Richmond. There are many hotels in this area. We searched hetels for free but secure parking garage. (Drove with our own vehicle with WA plates.) The hotel staff was very friendly. The room was clean with no smell. Only few blocks to the Richmond shopping centre. Everything […] was fine until late night. There was a pub cross the intersection and people were drunk and yelling after midnight. Choose a room on the back side of the building (not facing the main street) if you can. Breakfast bar with fresh waffle was a plus. Read moreGenuine Expedia guest review
"A pleasing stay"
Over stay in the hotel is pleasing. It is also close to a lake that I could take a morning walk after breakfast.Genuine Expedia guest review
"Quality Near Hospital and Airport Downtown"
Clean hotel with secure parking, breakfast and courteous front desk. Received a room at front of hotel overlooking street that was somewhat noisy and the room had a desk that could not be used as it was used to hold the small fridge and TV. Bathtub did not have stopper but a call to the front desk solved the problem. Price was right and would stay […] again. Read moreGenuine Hotels.com guest review
Great location if you are visiting people in Richmond. Nice, friendly staff. Price was OK considering the season. Breakfast and airport shuttle are OK. My only problem was their beds, which are sprung, I have been traveling extensively in the US for more than a month and stayed in around 6 hotels, and this was the only hotel that was still using […] springs and the quality of my sleep reflected it. Read moreGenuine Expedia guest review
"Good Near to Airport Stay"
We stayedin this hotel overnight before catching an early flight. Room was comfortable, and secure underground parking left us feeling....well, secure! This is not the Ritz, but it is convenient to the airport and there were some restaurants within an easy walk.Genuine Hotels.com guest review
wifi very slowGenuine Hotels.com guest review
"Needs some updating"
No different to lots of other airport hotels. New carpet required in public placesGenuine Hotels.com guest review
Excellent breakfast and 1 train ride to Waterfront and downtown Vancouver. Very helpful airport shuttle service.Genuine Hotels.com guest review
staff was not as friendly as other hotels. Breakfast at 630 is quite late for our liking. People were lined up before 6, all waiting. Rooms were nice, spacious, clean.Genuine Hotels.com guest review
"Good Chinatown hotel"
Reasonable price for a good Chinatown hotel in Vancouver....close to all authentic Chinese restaurants and malls. Unfortunately, the double room assigned to us was a tiny one (on the south end). No room change...hotel was full.Genuine Hotels.com guest review
"i wouldn't stay here again!"
If you want super basic motel-like hotel room then this place could be for you. Would not stay here again way too cheap and depressing. Tiny room. Drapes were tattered. Noisy road made it hard to sleep. Bed wad ok. Stay at Marriott or Sheraton across the road! !Genuine Hotels.com guest review
"Great for overnight before early morning flight"
Hotel met my needs. I left my car there for $10 a day and took the shuttle to the airport. Car was parked in underground secure parking.Genuine Hotels.com guest review
"Quality Hotel Airport South, Richmond, Vancouver"
Quality Hotel Airport South as a boutique hotel is not bad after all. However, the front-desk staff need to show some greetings to guests (i.e. a few friendly smile - never be wrong). It doesn't matter to how many stars your hotel gets/ or how much you earn, but rather, it's a standard prerequisite for professionalism of this industry/ tourism industry. They […] need to understand that it is a chained-brand hotel: they work under the name of Choice Hotels. Most guests would travel around and stay at one of the Never undermine the impact on guests of how you present your hotel and always try to think from a guest's point of view. If some of you couldn't do that, do try to look for some other professions that suit you. We do need to retain the quality of this industry. In addition to that, the cleaning staff have done great job on keeping all things tidy; that's beyond 2-3 star hotel standard. It's marvellous. A few other staff show sense of ownership to keeping the hotel running operationally: i.e. some guests don't know something about the facility, they would explain to them accordingly. Read moreGenuine Expedia guest review
Almost everything/body was excellent including the extensive breakfast. Only problems, which I mentioned to them, was that the floor under the dresser had not been vacuumed for a long time (discovered that when picking up something from the floor, and the creamers were sitting in melted ice water such that everybody had to put their fingers in the […] water (a foodsafe no-no). Read moreGenuine Expedia guest review
Not very good at all 2/5 only!!!Genuine Hotels.com guest review
"Convenient and nice"
Good location, a five minute walk from the Canada Line and Richmond Centre, clean and comfortable. A Decent continental breakfast is also included. Only negative was the owner or manager berating who appeared to be the supervisor of the chambermaids in the lobby about the untidiness of some of the rooms after they had supposedly been cleaned. He was […] concerned about what guests would think of the hotel but these sort of things need to be done in private because as a guest, I don't really want to hear the inner workings of the hotel. Strange behaviour. Read moreGenuine Expedia guest review
"Good hotel near airport"
Good to have pick up and drop off at airport for free.Genuine Expedia guest review
Quality is the name and quality is what you get. Great environment, great food and very knowledgeable staff. Shuttle service was great. It was just like being at home.Genuine Expedia guest review
"Close to Hospital"
I like to stay here because it close to hospital and my specialists, for I have to do a lot of Medical Travel.Genuine Expedia guest review
Excellent experience. We arrived at the Vancouver Airport after midnight, called the hotel and was picked up by hotel shuttle shortly after picking up our baggage.Hotel comfortable, great staff - will stay again.Genuine Hotels.com guest review
We were only there for a few hours, but while we were there the hotel was clean and the people were courteous and the breakfast was good. There was a slight mix-up with the pick-up from the airport but other than that everything was good.Genuine Hotels.com guest review
This was our second stay at Quality. It is in a good location, it is a good price and the staff are always very friendly. The airport shuttle bus driver is always very helpful.Genuine Expedia guest review
Very clean, comfortable beds, close to activities and airport, would stay again!Genuine Hotels.com guest review
We chose this hotel for the convenience of a restaurant and the skytrain, however if you want to watch television and catch up on the news....stay elsewhere. There is NO television whatsoever. Very disappointed after being out of Canada for the past 3 weeks and hoping to watch some local news but to no avail. Do not stay here....go to the Ramada next […] door. We are going to ask for a refund and move immediately. Read moreGenuine Hotels.com guest review
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