"Loved this hotel!"
I'm a Richmond local but I had a guest come in to town so we wanted the perfect location and this has to be it! It was conveniently located next to Richmond Centre and the Canada Line station. All the staff were super friendly. The room was very spacious with a huge and comfortable bed! The complimentary breakfast was nothing special but I would not […] complain for something that is complimentary. I would definitely recommend this hotel to someone else! Read moreGenuine Hotels.com guest review
I was pleased with the service & room. Breakfast was nice & great to have parking included.Genuine Hotels.com guest review
This hotel is a decent budget option. Check in was smooth, the room was decent. The breakfast is terrible with very limited choices in every area. Also the shuttle leaves only once an hour which can increase the waiting time at the airport.Genuine Hotels.com guest review
"Convenient place to stay - great breakfast."
The only thing I would advise is that there be detailed information on how to catch the shuttle from the airport. The airport information people gave incorrect information. If you could advise all people to CALL the hotel first thing, instead of simply standing and waiting for the busses to arrive.Genuine Hotels.com guest review
Came up at the last minute(a little emergency)needed a hotel for one night. In my haste at making the plans I didn't realize I only booked a double bed. Realized this at check-in but not a big deal to me so kept it. Got to the room and my wife didn't like the mattress, it was way too "used" and you sank way down into it. She went to the front desk to […] see if we could switch rooms. They said no they were full, sort of curious because it was Monday and the parking garage had maybe 10 cars in it at night. My wife then asked to see a room with a queen mattress. They showed her one, my wife was about to upgrade for $20 but the staff makes some snide, unprofessional remark to the effect of "that is the type of room you should expect when you get a discount". She had no idea why we were up there, why would she make that comment? Maybe we were there cause it was close to the hospital...Besides the mattress, the carpet was filthy(could steam clean once in a while) and they put us right above the parking garage door. $100/night is not expensive but I've had plenty better and sometimes for less. Read moreGenuine Expedia guest review
The hotel staff was very friendly. The room was clean. However, the air conditioner is too noise, and the electric outlets were not very accessible for recharging my electronic devices. I had to unplug the lamp next to the bed to charge my phone.Genuine Expedia guest review
"Great location at an affordable rate"
The location was great for me. It was in the heart of Richmond Centre and close to the sky train so I could easily head into Vancouver downtown when I needed to.Genuine Hotels.com guest review
The location is very close to the airport. The hotel provides free airport shuttles. Breakfast is complementary but can have more varieties in future. Comfortable room with high speed free wifi.Genuine Expedia guest review
Great all around! Only thing was that we arrived at midnight and no shuttles were available for this hotel. Take a an for 17 canadian dollars. Will be back!Genuine Hotels.com guest review
"Good service for the money"
Hotel was older and in need of some repair such as cleaning and straightening the hall carpets, and hallways needed additional light to make more inviting. Underground parking was adequate but very tight to get in and out. However, staff was very courteous and helpful, and continental breakfast was fresh and well stocked. Location was in-town, but fairly […] close to the airport. Overall, good value for the money. Read moreGenuine Hotels.com guest review
great all round. Not fancy but it is very clean & comfortable. 2 thumbs up.Genuine Hotels.com guest review
This hotel will do for 1 or 2 nights. Convenient for airport access. Was disappointed with the bed....it was really hard, breakfast was good and there were a couple of good restaurants very close by.Genuine Expedia guest review
"wifi is bad"
could not receive the good wifi in the roomGenuine Hotels.com guest review
"Very small room"
The smallest room I have ever stayed at.Genuine Hotels.com guest review
"A dirty and noise hotel"
The room is not clean, especially the bath room. It is noise during night.Genuine Expedia guest review
Hotel is in nice area, but there were a few issues. There were long black hairs on bathroom floor, carpet was stained, and blankets had holes/fuzz on them.Genuine Expedia guest review
"Average Hotel, unconfortable beds"
Rooms where small, the wifi didnt work in our room but they managed to change us to another room. Beds where too firm for us.Genuine Expedia guest review
"Excellent staff makes a difference"
Had a great stay. The hotel was very well taken care of and managed. Both the afternoon counter person and the 3:45 am counter person was super!!!! Would be willing to stay there again. Very close (within 2 blocks) to restaurants and an absolutely huge mall. Made Vancouver a fun stop over.Genuine Hotels.com guest review
"Convenient close to airport."
Good for overnight stay when connecting to early morning flight.Genuine Expedia guest review
"Extremely Nice and Better than Expected"
Flew in early for a cruise. The Hotel shuttle from airport was prompt & the Abe Driver was terrifi. The staff at the desk was a great help for us with instructions and arranging transportation to the ship. I'd recommend this hotel very enthusiastically to anyone needing a stay in Vancouver!Genuine Expedia guest review
"nice hotel very close to the airport."
when we reserve this hotel-room it says that the breakfast was included, but sepricely we heard that it was on surcharge, that's not good !!!!!Genuine Expedia guest review
"Lower price, low quality, poor service."
We were 7 adults and a toddler booked in 3 rooms. The desk clerk who checked us in never smiled. The rooms were very clean but a bit worn around the edges. Old fashioned tube TV and most cable channels not subscribed. Curtain pull in my room was broken and scratched my hand. The bed was very hard; I woke a couple times from pain in my hips. We booked […] this hotel because we were a large party that wanted a free shuttle to the airport the next day. Checkout time is 11 AM. My daughter told the desk clerk our flight wasn't until 2:30PM and requested we delay checkout until noon. The desk clerk repeated checkout time is11:00 am, and if we wanted a ride to the airport we had to go at 11; he would not take us at noon. His attitude was unfriendly and uncompromising. We had 7 large bags and each of us had 1 small bag/backpack and 1 carry-on. They loaded us into an 11-passenger van with 2 other guests who had the same amount of luggage. Some of the luggage had to take the front passenger seat, so we were packed into the remaining 10 seats like sardines holding most of our carry-on bags. The only blessing was the ride to the airport was brief. Read moreGenuine Expedia guest review
"Great for overnite stay"
My only concern was the hall carpet on the 4th floor. the carpet had several large 'wrinkles' that could cause one to trip. Other than that, the hotel was lovely and the staff very helpful.Genuine Expedia guest review
"Very clean and nice room"
It was a great affordable place to stay after travel with free shuttle and complementary breakfast. The lady at Hotels.com told me a shuttle would be waiting for me at midnight but the hotels shuttles only run til 9:30 so I had to take a cab. Other than that it was well worth the $.Genuine Hotels.com guest review
Good hotel including free parking and free wifi and free breakfast, near the airport and skyline to Vancouver with a very low price compare to other hotels in the area.Genuine Expedia guest review
The sink in the bathroom had a long crack across the whole basin though clean. There was no safe in the room. Plenty of clean storage space.Genuine Expedia guest review
"Romantic visit to Richmond"
It met my expectations...Genuine Hotels.com guest review
Arrived very early but our room was ready within 10 minutes while we had coffee in the lobby. Friendly staff, good breakfast, free shuttle to airport and reasonable price. Definitely recommendedGenuine Expedia guest review
"Overall it met my expectation..."
First time stay in VanCity. For safety reason, a friend recommended staying in Richmond. There are many hotels in this area. We searched hetels for free but secure parking garage. (Drove with our own vehicle with WA plates.) The hotel staff was very friendly. The room was clean with no smell. Only few blocks to the Richmond shopping centre. Everything […] was fine until late night. There was a pub cross the intersection and people were drunk and yelling after midnight. Choose a room on the back side of the building (not facing the main street) if you can. Breakfast bar with fresh waffle was a plus. Read moreGenuine Expedia guest review
"A pleasing stay"
Over stay in the hotel is pleasing. It is also close to a lake that I could take a morning walk after breakfast.Genuine Expedia guest review
"Clean and comfortable"
Clean and comfortable. Staff very helpful and attentive. Appreciate the hotel shuttle (runs once an hour). just down the street from a fabulous Greek Restaurant. Will stay again.Genuine Hotels.com guest review
"Front desk staff needs training/comon sense"
The hotel staff seem confused when I phoned for the shuttle from the airport, we were told a fourty minute wait, and the driver pulled up in 5 minutes. Checking in we asked for a shuttle for my friend to go to the airport at 5:15am, however after she left the staff entered my room TWICE at 6:30am and 7:30am awakening me. My room was one room away from […] the front desk, seems the fact I hadn't checked out could have been better communicated. When I called the front desk after the second time I received a weak apology about the confusion because of the shuttle, but only 1 person was booked for the shuttle and two for the room, seems simple math. I liked the location, and the room was adequate, bed was comfortable.... if I go back the "DO NOT DISTURB" is going out on the door immediately. Read moreGenuine Hotels.com guest review
very good. shuttle was on time & helpful.Genuine Hotels.com guest review
"Cute and Classy"
We were just passing through Vancouver with a one night lay-over. The hotel shuttle service picked us up at the airport even though it was late. They again took us back to the airport early in the morning. The hotel looked like it was updated and was very nice. We were given an end room and it was decorated so cute and classy with a very comfortable […] bed. Our only regret was that we did not get to spend much time in it. They offered a continental breakfast but as our flight left early we were not privileged to partake of it. We truly enjoyed our stay at this hotel. Read moreGenuine Hotels.com guest review
"a stop-over between flights"
The shuttle bus was a fast efficient service. The hotel was within walking distance to the underground, enabling a quick visit to down-town Vancouver. A welcoming and warm place to stayGenuine Hotels.com guest review
Good place to stay overnight between flights. Staff was friendly and helpful.Genuine Hotels.com guest review
Needed a room for our late arrival into YVR before heading home on the Island. Arriving late into the airport, we were picked up by our toasty warm shuttle just 10 mins after we called for the service. After our quick check in, we happily retired into our newly renovated room. Though the room was quite small, the bed was uber comfortable and the bathroom […] was spotless. The next morning we enjoyed the large inclusive breakfast in the bright, renovated eating area. From the front desk, to breakfast attendant, to shuttle driver to housekeeper, service was second to none. In fact, we decided to stay another night so we could take advantage of the beautiful sunny day in Vancouver. The Richmond Centre mall was a very short walk away, and the sky train was across from the mall. We will surely come back again!!!!! Read moreGenuine Hotels.com guest review
"Night before flight"
Was very noisy from the street noise and found it difficult to sleep. Ithad windows all the way round. Otherwise was good and clean room.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Good hotel with great service."
Excellent service, nice beds. Glad to have the late check out from our late check in. Loved that breakfast was available and included.Genuine Hotels.com guest review
"fair price, good quality vs pricing"
hotel is very accessible to transport system, breakfeast excellent, we had front street room,which become fairly calm through the night. good shuttle service .Genuine Expedia guest review
"Elton John was in town therefore no downtown hotel"
They are in the middle of much needed renovations until Nov. The room was adequately supplied and comfortable. The carpets were the biggest issue hence the replacement. The bathroom fixtures were in need of replacement too. It was quiet and accessible to highways and shopping. Fairly close to Steveston which is a nice walk around visit. The breakfast […] is the usual fare with lousy coffee. We ate in Stevenson by the water. Read moreGenuine Expedia guest review
wifi very slowGenuine Hotels.com guest review
"Needs some updating"
No different to lots of other airport hotels. New carpet required in public placesGenuine Hotels.com guest review
"Very nice Hotel close to Airport and Downtown"
Lot of my friends stayed here before, they like the hotel.Genuine Expedia guest review
Excellent breakfast and 1 train ride to Waterfront and downtown Vancouver. Very helpful airport shuttle service.Genuine Hotels.com guest review
"Adequate for short stay"
Just a quick stopover so adequate for my purposes. Did not want to pay so much but rooms in high demand at this time.Genuine Expedia guest review
staff was not as friendly as other hotels. Breakfast at 630 is quite late for our liking. People were lined up before 6, all waiting. Rooms were nice, spacious, clean.Genuine Hotels.com guest review
Staff helpful and friendly. We were unable to check in early (we arrived in a.m.) but were able to leave our luggage in a secure room. Breakfast included was good as not too many restaurants nearby open in the morning.Genuine Expedia guest review
"Good Chinatown hotel"
Reasonable price for a good Chinatown hotel in Vancouver....close to all authentic Chinese restaurants and malls. Unfortunately, the double room assigned to us was a tiny one (on the south end). No room change...hotel was full.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )