Excellent hotel! Very comfortable room and helpful staff! A little ways from Nashville but plenty of options closeby.Genuine Hotels.com guest review
"Poor customer service"
The hotel and it's overall condition is very good. However, the poor customer service of the morning front desk staff was atrocious. These "biddies" were poor communicators and not responsive with adding to length of stay or responding to general questions.Genuine Hotels.com guest review
Outside appearance was nice. However, when you walked down the hallway, it had a VERY musky smell. There was dirty cups left in the floor of our room from the last occupant. The bed pillows were not even 'standard' size. They were about 10inch by 10inch in size...Genuine Expedia guest review
We had a great stay. This hotel is in a quite area located near a mall. Our room was very clean, comfortable and quite.Genuine Expedia guest review
OutstandingGenuine Hotels.com guest review
below avg for the areaGenuine Hotels.com guest review
Place was clean, had a pretty good continental breakfast nothing over the top bit more than just the basics, it was easy to get to and from, great place to stay a few nights.Genuine Expedia guest review
"Enjoyed our stay"
Stayed for one night of a two-week roadtrip and enjoyed this hotel. Our room was clean and comfortable, breakfast was good. For the price, I don't think you could beat this hotel!Genuine Hotels.com guest review
Very comfortable and reasonably priced! Breakfast is very substantial.Genuine Expedia guest review
"Great stay and accommodating staff."
I had to stay here for an extended stay. I was pleased with everything from the friendly staff, spacious room, cleanliness, breakfast, and great location to the friendly staff. Very comfortable and quiet stay.Genuine Expedia guest review
"A solid place to stay, especially for one night."
The staff was great. I was surprised to find a small fitness center which was very clean. The room was tidy and well situated. The location is close to the highway to access most parts of Franklin/Nashville very quickly. The mattress wasn't the most comfortable, but sometimes that happens when you sleep in a different bed than your own. It was a bit […] hard to find, especially at night, but the staff directed me over the phone with great patience. I'd definitely stay there again as long as it wasn't for more than one or two nights; I had a bit of back pain the next day. Read moreGenuine Expedia guest review
"Nicer than others in area for the price"
Breakfast was great- lots of variety and fresh. Walking thru the halls there were several rooms with dirty linens setting outside their doors though.Genuine Expedia guest review
"Quality for the price"
Our hotel exceeded our expectations. The price was well worth the stay. The hotel was clean, housekeeping was prompt and polite, front desk was attentive and location was excellent. Thank you for a wonderful weekend.Genuine Hotels.com guest review
"Fantastic hotel with nearby shopping!"
If you are looking for a comfortable stay, you won't be disappointed at Magnuson. I was pleasantly surprised by the modern lobby and pool area, the delicious breakfast, and the spacious rooms, all at an affordable price.Genuine Expedia guest review
It was a great end to a long vacation. Great comfy bed!Genuine Expedia guest review
This was my first stay at this particular hotel, and I will definitely be back. I took advantage of a hotel.com price special and had the best stay of my entire vacation. The full breakfast was an unexpected added value, and the staff was courteous and professional. The convenient location has easy access to both the freeway and the Cool Springs area. […] You will have to look carefully for the hotel as there isn't a sign on the road (or if it is there I couldn't see it) but I highly recommend it. Read moreGenuine Hotels.com guest review
"Clean room. Nice breakfast."
Enjoyed our stay here. Good breakfast. Convenient to most of Nashville. Would definitely stay there again.Genuine Hotels.com guest review
"Fine but beds not up to par"
beds too old, not comfortableGenuine Hotels.com guest review
would stay again if in Nashville. good value,,,,,,,,Genuine Hotels.com guest review
I had a good room. It was pleasant to stay. Especially there is living space besides the bed, separate table for working on my computer. Internet connection was fast. Room condition was excellent and it was cleaned all three days of my stay.Genuine Hotels.com guest review
"Nice place and very nice price."
Everything was wonderful. Breakfast was not the best but not had many that were good at hotels.Genuine Expedia guest review
This hotel was very nice, clean, and quiet. I will definitely stay here again.Genuine Hotels.com guest review
We had no towels in our room. When we called the desk, the clerk must have had many such calls, was rude. Bathroom had not been cleaned, nor coffee area.Genuine Expedia guest review
Staff was very friendly and room was spacious and clean.Genuine Expedia guest review
I needed a good price and will only stay at clean places. The only "fault" with this hotel is that it is not closer to the Nashville scene but is out in the suburb of Brentwood. We left both mornings for the day only to return late at night to sleep. If you plan to do the same this hotel is a keeper. If you need to go back and forth it is a little bit […] of a drive. We had a spacious king room that even had a small frig and a sofa. There are not a lot of restaurants right there but we ate in Nashville- except for the breakfast, which was fine. Nice place! Read moreGenuine Hotels.com guest review
"HORRIBLE HOTEL!!! I can not stress this enough."
Do not ever stay here!!!!! 1. go during the day. If you go at night you will never see the hotel. The sign at the street is a banner wrapped around an existing sign with no lights on it and then the hotel is behind some trees and the hotel name is once again not lit up. 2. the first day my husband took a cold shower so I went to tell the front desk […] and she had someone look at it and said everything was fine. I go in to take a shower 2 minutes later and it was still cold. Come to find out the hot means cold and cold means hot at this hotel. Why didn't she just tell me that?? 3. our second night there we were asleep and at 1:06am a hotel employee just came in our room. What in the world would hotel staff being doing in any of the rooms occupied or not at 1:06am? needless to say I didn't sleep the rest of the night. 4. the workout area was unclean and I wouldn't even touch the equipment. NASTY! Read moreGenuine Expedia guest review
"close to attractions, poor hotel"
We stayed for a family vacation. First while checking in a lady was in the pool complaining how dirty it was. When we got our room the door handle broke. Then "up graded" our room to a suite. It smelled like a musty smell. It was a king size bed with a pull out couch. The pull out couch was dirty. The shower curtain had a big rip in it. We stayed 3 […] nights, the first full day our room did not get cleaned and when we brought it up to the front desk staff she stated, yes it is still marked dirty and the housekeeper left. The pool all the days we were there had a huge bug in it plus other junk. The internet did not work for 1.5 days. I know this hotel is in transition from one brand to another, but this was very poor quality. Read moreGenuine Hotels.com guest review
The bathroom was not as nice as I had expected it to be. Very plain and outdated. The water pressure was not very good. Also, their was only a bottle of shampoo and bar of soap. There was no conditioner, lotion, etc.Genuine Hotels.com guest review
"Nice place to stay"
Room was clean and comfortable - was a little out of the way but would stay here againGenuine Hotels.com guest review
I was having a hard time finding a decent hotel on a Saturday night near Nashville as a half way point for a road trip to Florida so i decided to pay a little extra to have a nice room for my friend and I. When we arrived it was brought to our attention that there was a CMT music festival in Nashville which is why everything was sold out. The staff […] couldn't tell us anything that might be fun to do in the area besides take a half hour taxi to Nashville. She was very nice but didn't think to mention the historical town not even ten minuets away. That is my ONLY complaint, simply because everything else was AMAZING! We got a king suite with the most comfortable bed ever. Iv never slept better in my life. The room and bathroom were huge and very clean. The breakfast had a Belgium waffle maker... couldn't be better! Read moreGenuine Expedia guest review
"Just needed to sleep"
We were on our way home from Florida and just needed to get off the road to sleep and shower. I booked the reservation online and we went to our room. Regular hotel room - no frills. The hotel itself is outdated and rundown. The room looked like most other hotel rooms - like it's never been vacuumed in its life. The bathroom could have been cleaner. […] Just as I found in the sheets, the bathroom had these EXTREMELY long coarse hairs in it. We were too eager and hungry in the morning and just wanted to get on the road, so we didn't take the time to mention anything to the hotel front desk - by the way, the employees were super nice! Read moreGenuine Hotels.com guest review
"Very handy to a lot of high tech companies"
I was unable to find a room with any of the chains I usually frequent and this was all that was left. I was shocked that this hotel whose name I did not recognize was as at least as nice as a Hamilton or Hilton Garden Inn. A pleasant discovery.Genuine Expedia guest review
"Nice clean hotel, would definitely stay again."
Stayed for business. Hotel met all of our needs and was close to downtown Nashville for some night time fun. Good continental breakfast.Genuine Expedia guest review
a new find for us...worked out perfectly for our needs. We average 3-5 roomnights per month in FranklinGenuine Hotels.com guest review
"A great place to stay"
We checked in with a very nice desk clerk. Our room was nicely equipped including microwave, fridge, coffeemaker and flat screen TV. The AC was quiet as was the room. There's a Cracker Barrel restaurant next door and it's right off the freeway. The beds were comfy, plenty of pillows. We got a good nights sleep!Genuine Expedia guest review
We stayed 2 nights; traveled to Nashville area & Lebanon area from this location. Room was clean, bed was comfortable. The swimming pool was clean; it is small, but we were the only 2 out there. The breakfast was good; nice variety - some hot foods, yogurt, bagels, fruit. The attendant over the breakfast area was very sweet, courteous, and attentiv […] e. Read moreGenuine Expedia guest review
We had some issues with the hotel but overall not a bad place. The main issue was the cleanliness of the bathroom and the lack of water pressure in the shower. I called the front desk and they switched us to another room. The second room was cleaner (for the most part) and the shower worked as expected but did leak all over the floor.Genuine Hotels.com guest review
"Not happy bout the service of this hotel at all!"
We asked for a first floor room, but the receptionist told us there weren't any. When we returned to our room to have a shower after having a dip in their pool, there was no cold water. As soon as you turn the knob, all that came out was hot water. We thought it was because the temp. outside was hot also, but we had it on for 10-30 minutes and still […] no cold water. Tried to call the front desk, but the phone was not working, so here we were soaking wet telling the receptionist that we didn't have cold water in the shower. She changed our room to the first floor even though she told us earlier that there were no available ones in the first floor when we checked in. We had to gather our things. It took us several trips since our stuff were already out of the luggage because it's been 2 hrs. since we checked in when we found out there was no cold water. Read moreGenuine Expedia guest review
Slept like a baby in thie comfort of this hotel. Would highly recommend.Genuine Hotels.com guest review
Well I only stayed one night the only hotel staff I spoke with was the front desk clerk & the housekeeping that was on my floor. Both seemed nice. They had a nice breakfast area with someone their asking if we were finding everything & restocking as soon as something got low. The area was very nice and only 20min if that long to the opra mill's mall. […] It was nice Read moreGenuine Hotels.com guest review
Very large rooms, clean and comfortable.Genuine Hotels.com guest review
Our room was adequate and ckean. The breakfast was subpar. No one was monitering the food and little was left well before the time to close the breakfast area. We ended up having to eat out before heading home.Genuine Expedia guest review
Other than a very slow check-in, our stay was very good. Good value for the price of the stay.Genuine Hotels.com guest review
"nice size room, clean, good breakfast"
very good, friendly staffGenuine Hotels.com guest review
This hotel is in a great area! Perfect price point and you are within walking distance to shops and places to eat! We really enjoined this stay! The continental breakfast was great as well!Genuine Expedia guest review
I was only there for a few hours, but it was fine. Comfortable and clean room. Friendly staff. Decent breakfast.Genuine Hotels.com guest review
"smallest room I've ever seen"
Didn't stay took one look at the room went to the front desk and told the clerk that 2 adults could possibly function in that space.Genuine Hotels.com guest review
"Great location - good place to stay for the rate"
This hotel is being renamed the Holiday Inn Express per a temporary sign out front - great hotel for the money - beautiful clean pool for early morning sun - my only small complaint was the air-conditioning, a bit hard to maintain temperature but would definitely stay there again - love the locationGenuine Hotels.com guest review
"missing the wingate"
we stayed at this property before and always enjoyed its location, and price. This time we found the staff to be unfriendly. We were there for 3 nights and housekeeping NEVER came to our room, we had to go downstairs to get clean towels each morning. The breakfast area was keep clean and filled by a lovely lady each morning. The room was still as if […] it were the wingate even having wingate lables on everything. The sign out front says it will soon be a holiday inn. Read moreGenuine Hotels.com guest review
"Nice Location and...."
We thought the rates for the area were great. One of the cleaniest hotels we have been in. Great area for all your needs.Genuine Expedia guest review
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