"Would stay again"
Good hotel in great location! Clean lobby and exceptional staff. Room was a little untidy to my liking, TV outdated, but I would recommend and would stay again if in the area.Genuine Expedia guest review
"In a great area, very convenient, nice place"
It was the most convenient and comfortable place I have stayed in quite a while. The room was very clean and the bed linens smelled fresh, not stale like some. Bed was comfortable also.Genuine Hotels.com guest review
"Good price and close to shopping"
The hotel was okay. I travel a lot for business, so I stay in a wide variety of hotels. It's obvious the hotel is older. My closet doors would shut. The force of the flush in the toilet was so strong that the toilet paper would shred and come back up into the bowl. I didn't get new towels or wash cloths when my room was cleaned. I would probably book […] again at this hotel, but it's definitely no higher than a 2 star. Read moreGenuine Hotels.com guest review
"No one knew what was going on."
first - they outside sign /light on building was not working, Room's walls and furnishing was all beat up. Two of three night we had no internet. Housekeeper didn't know what they doing. Only one wash cloth left one day, No soap or shampoo was replemished when used . Cheapest breakfast we have every had.Genuine Expedia guest review
"This hotel was just ok."
The air conditioning unit was not working in our room; however, they did switch us to another room with very cold a/c so we were comfortable in that regard. Maid service arrived too early our first morning and I asked her to come back later. She was very agitated and said she had too many rooms to keep up with but if we were ready before 1:00 pm she […] would come back. We left the room at approximately 11:30 am and I actually saw her in the hallway outside of our room and told her we were leaving. She never serviced our room. The free breakfast was less than average and we even had to wait on coffee. There was a coffee maker in our room but no coffee. As I said, this hotel was just ok in my opinion. I seriously doubt I will stay at this hotel again. Read moreGenuine Expedia guest review
Great, overall.Genuine Hotels.com guest review
Myhotel Was In A Nice Location. Staff Was Extremely friendly, And Very Helpful. I Was Unfamiliar With TheArea And the Lady At The Front Desk Gave Me Advice On Where To Eat, And Shop. I'm Looking At Moving To The Area And She Gave Me AdviceAbout Places To Stay Away From Also. I Would Recommend This Hotel To Any Of My Friends. Only Complaint Was That […] The Bed Was Too Soft And Made MY Back Hurt. Read moreGenuine Expedia guest review
"Dirty - Bathrooms need to be cleaned!"
We stayed one night on 8/15/13 and there was hair from previous visitors on the soap dish in the bathtub and lots of hair on the floor, especially behind the door which was visible when you closed it. Yuck!!!Genuine Expedia guest review
"DIRTY ROOM AND RUDE EMPLOYEES"
The carpet in our room made my feet black and the staff is incredibly rude. You can tell the hotel may have been nice at some time in the past but all the current management and staff need attitude adjustments. the front desk workers are snippy, the maintenance workers are obnoxious and the manager is totally indifferent, DON'T STAY HERE!Genuine Hotels.com guest review
Woken up by loud construction noise across the hall, men talking very loudly, toilet was not flushing, room looked very nice, desk staff very friendly.Genuine Hotels.com guest review
"Close to Cool Springs/Franklin Shopping/Restaurant"
Hotel was convenient; staff was courteous and friendly. Room was clean and updated; neighborhood is close to all the attractions in the area.Genuine Hotels.com guest review
"Great hote for the price"
I had a great stay. No complaints. Great price for a night for business purposes.Genuine Expedia guest review
Stayed two nights and very pleased with the value of the Magnuson. Surprised it is not a chain hotel as it has the look and feel of one.Genuine Expedia guest review
"There was a cockroach in my room!"
From all outside appearances, and the appearance of the lobby, this is a great hotel. Making my way into my room, however, I was astonished. Turns out, I was sharing my room with a COCKROACH! The shower was stained with what appeared to be a red substance and most of the television stations had no sound. I definitely won't be staying here again.Genuine Hotels.com guest review
"Magnuson/Brentwood hotel was Great."
Everything Was Great. Wish they had a monthly rate...Genuine Hotels.com guest review
lovely hotel...though very difficult to find at night, no sign visible from streetGenuine Hotels.com guest review
"Overnight stay for a conference in the area"
We only stayed one night and that was pleasant. We came back to the room that night about 10 pm and I was taken by surprise not being able to enter the hotel by the door at the end of the building rather than having to come through the lobby. Had we stayed more nights I might have questioned the desk about it. The breakfast was typical of most "continental" […] style breakfasts. My wife was able to partake of their food, but I was not (except for the fruit) due to my being on a gluten free diet. However, I came prepared with my own and so did have some of their milk and coffee. The hotel personnel were able to meet my wife's allergy/asthma needs (which some higher priced places found very hard to do). The bedside clock had the time wrong Read moreGenuine Expedia guest review
"Decent hotel, but had MAJOR issue with Maint. Man"
The room was okay, breakfast was decent but I had a major issue with a young and extremely rude maintenance man. The maintenance man completely flipped out when I asked him if I could put a small trash bag from my truck into their dumpster or trash. We had some garbage from our trip, I don't think that it's a huge request to use the hotel's trash. The […] maintenance man's reaction was entirely inappropriate (crazy) and was in front of my 4 year old son. If my son wasn't with me I would have surely put the loser maintenance man in his place, but instead I chose to get my son away from the dirt-bag. I chose to pay a little more for my family to stay in the Magnuson in Cool Springs rather than a hotel in Nashville thinking it would be safer and a better experience, I was wrong. We've stayed there over 10 nights in the past month but were so disappointed this time we'll never be back. Read moreGenuine Hotels.com guest review
Excellent hotel! Very comfortable room and helpful staff! A little ways from Nashville but plenty of options closeby.Genuine Hotels.com guest review
"Poor customer service"
The hotel and it's overall condition is very good. However, the poor customer service of the morning front desk staff was atrocious. These "biddies" were poor communicators and not responsive with adding to length of stay or responding to general questions.Genuine Hotels.com guest review
Outside appearance was nice. However, when you walked down the hallway, it had a VERY musky smell. There was dirty cups left in the floor of our room from the last occupant. The bed pillows were not even 'standard' size. They were about 10inch by 10inch in size...Genuine Expedia guest review
We had a great stay. This hotel is in a quite area located near a mall. Our room was very clean, comfortable and quite.Genuine Expedia guest review
OutstandingGenuine Hotels.com guest review
below avg for the areaGenuine Hotels.com guest review
Place was clean, had a pretty good continental breakfast nothing over the top bit more than just the basics, it was easy to get to and from, great place to stay a few nights.Genuine Expedia guest review
"Enjoyed our stay"
Stayed for one night of a two-week roadtrip and enjoyed this hotel. Our room was clean and comfortable, breakfast was good. For the price, I don't think you could beat this hotel!Genuine Hotels.com guest review
Very comfortable and reasonably priced! Breakfast is very substantial.Genuine Expedia guest review
"Great stay and accommodating staff."
I had to stay here for an extended stay. I was pleased with everything from the friendly staff, spacious room, cleanliness, breakfast, and great location to the friendly staff. Very comfortable and quiet stay.Genuine Expedia guest review
"A solid place to stay, especially for one night."
The staff was great. I was surprised to find a small fitness center which was very clean. The room was tidy and well situated. The location is close to the highway to access most parts of Franklin/Nashville very quickly. The mattress wasn't the most comfortable, but sometimes that happens when you sleep in a different bed than your own. It was a bit […] hard to find, especially at night, but the staff directed me over the phone with great patience. I'd definitely stay there again as long as it wasn't for more than one or two nights; I had a bit of back pain the next day. Read moreGenuine Expedia guest review
"Nicer than others in area for the price"
Breakfast was great- lots of variety and fresh. Walking thru the halls there were several rooms with dirty linens setting outside their doors though.Genuine Expedia guest review
"Quality for the price"
Our hotel exceeded our expectations. The price was well worth the stay. The hotel was clean, housekeeping was prompt and polite, front desk was attentive and location was excellent. Thank you for a wonderful weekend.Genuine Hotels.com guest review
"Fantastic hotel with nearby shopping!"
If you are looking for a comfortable stay, you won't be disappointed at Magnuson. I was pleasantly surprised by the modern lobby and pool area, the delicious breakfast, and the spacious rooms, all at an affordable price.Genuine Expedia guest review
It was a great end to a long vacation. Great comfy bed!Genuine Expedia guest review
This was my first stay at this particular hotel, and I will definitely be back. I took advantage of a hotel.com price special and had the best stay of my entire vacation. The full breakfast was an unexpected added value, and the staff was courteous and professional. The convenient location has easy access to both the freeway and the Cool Springs area. […] You will have to look carefully for the hotel as there isn't a sign on the road (or if it is there I couldn't see it) but I highly recommend it. Read moreGenuine Hotels.com guest review
"Clean room. Nice breakfast."
Enjoyed our stay here. Good breakfast. Convenient to most of Nashville. Would definitely stay there again.Genuine Hotels.com guest review
"Fine but beds not up to par"
beds too old, not comfortableGenuine Hotels.com guest review
would stay again if in Nashville. good value,,,,,,,,Genuine Hotels.com guest review
I had a good room. It was pleasant to stay. Especially there is living space besides the bed, separate table for working on my computer. Internet connection was fast. Room condition was excellent and it was cleaned all three days of my stay.Genuine Hotels.com guest review
"Nice place and very nice price."
Everything was wonderful. Breakfast was not the best but not had many that were good at hotels.Genuine Expedia guest review
This hotel was very nice, clean, and quiet. I will definitely stay here again.Genuine Hotels.com guest review
We had no towels in our room. When we called the desk, the clerk must have had many such calls, was rude. Bathroom had not been cleaned, nor coffee area.Genuine Expedia guest review
Staff was very friendly and room was spacious and clean.Genuine Expedia guest review
I needed a good price and will only stay at clean places. The only "fault" with this hotel is that it is not closer to the Nashville scene but is out in the suburb of Brentwood. We left both mornings for the day only to return late at night to sleep. If you plan to do the same this hotel is a keeper. If you need to go back and forth it is a little bit […] of a drive. We had a spacious king room that even had a small frig and a sofa. There are not a lot of restaurants right there but we ate in Nashville- except for the breakfast, which was fine. Nice place! Read moreGenuine Hotels.com guest review
"HORRIBLE HOTEL!!! I can not stress this enough."
Do not ever stay here!!!!! 1. go during the day. If you go at night you will never see the hotel. The sign at the street is a banner wrapped around an existing sign with no lights on it and then the hotel is behind some trees and the hotel name is once again not lit up. 2. the first day my husband took a cold shower so I went to tell the front desk […] and she had someone look at it and said everything was fine. I go in to take a shower 2 minutes later and it was still cold. Come to find out the hot means cold and cold means hot at this hotel. Why didn't she just tell me that?? 3. our second night there we were asleep and at 1:06am a hotel employee just came in our room. What in the world would hotel staff being doing in any of the rooms occupied or not at 1:06am? needless to say I didn't sleep the rest of the night. 4. the workout area was unclean and I wouldn't even touch the equipment. NASTY! Read moreGenuine Expedia guest review
"close to attractions, poor hotel"
We stayed for a family vacation. First while checking in a lady was in the pool complaining how dirty it was. When we got our room the door handle broke. Then "up graded" our room to a suite. It smelled like a musty smell. It was a king size bed with a pull out couch. The pull out couch was dirty. The shower curtain had a big rip in it. We stayed 3 […] nights, the first full day our room did not get cleaned and when we brought it up to the front desk staff she stated, yes it is still marked dirty and the housekeeper left. The pool all the days we were there had a huge bug in it plus other junk. The internet did not work for 1.5 days. I know this hotel is in transition from one brand to another, but this was very poor quality. Read moreGenuine Hotels.com guest review
The bathroom was not as nice as I had expected it to be. Very plain and outdated. The water pressure was not very good. Also, their was only a bottle of shampoo and bar of soap. There was no conditioner, lotion, etc.Genuine Hotels.com guest review
"Nice place to stay"
Room was clean and comfortable - was a little out of the way but would stay here againGenuine Hotels.com guest review
I was having a hard time finding a decent hotel on a Saturday night near Nashville as a half way point for a road trip to Florida so i decided to pay a little extra to have a nice room for my friend and I. When we arrived it was brought to our attention that there was a CMT music festival in Nashville which is why everything was sold out. The staff […] couldn't tell us anything that might be fun to do in the area besides take a half hour taxi to Nashville. She was very nice but didn't think to mention the historical town not even ten minuets away. That is my ONLY complaint, simply because everything else was AMAZING! We got a king suite with the most comfortable bed ever. Iv never slept better in my life. The room and bathroom were huge and very clean. The breakfast had a Belgium waffle maker... couldn't be better! Read moreGenuine Expedia guest review
"Just needed to sleep"
We were on our way home from Florida and just needed to get off the road to sleep and shower. I booked the reservation online and we went to our room. Regular hotel room - no frills. The hotel itself is outdated and rundown. The room looked like most other hotel rooms - like it's never been vacuumed in its life. The bathroom could have been cleaner. […] Just as I found in the sheets, the bathroom had these EXTREMELY long coarse hairs in it. We were too eager and hungry in the morning and just wanted to get on the road, so we didn't take the time to mention anything to the hotel front desk - by the way, the employees were super nice! Read moreGenuine Hotels.com guest review
"Very handy to a lot of high tech companies"
I was unable to find a room with any of the chains I usually frequent and this was all that was left. I was shocked that this hotel whose name I did not recognize was as at least as nice as a Hamilton or Hilton Garden Inn. A pleasant discovery.Genuine Expedia guest review
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