All hotels in Irving, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here5050 West John Carpenter Freeway, Irving, TX, 75063, United States of America, ‏‎866-925-8648
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4.1 / 5Excellent

Score breakdown (from 350 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.8
3.0 / 5Good
"boomer-sooner"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was chosen because of its location to the airport and the reduced cost of the room. The room was clean, the bed was a bit to firm for my liking,and the pillows were to fat but otherwise it was a nice place to stay.
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
Terri
US
4.0 / 5Excellent
"Christmas"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Christmas trip to be with daughters
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean and nice. Staff were very helpful. Great advice of where to eat.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Good Job!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Staff was very professional and accommodating.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Shawn
US
5.0 / 5Outstanding
"Just a sleep stop for me, from midnight till 6:00"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
No problems. Staff courteous and helpful re airport shuttle.
Genuine Expedia guest review
Other trip Jan 2, 2015
Frank
US
4.0 / 5Excellent
"short stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had such an early flight we really weren't there long enough to rate it. They did call and wake us up at 3:15 and there was a shuttle on time.
Genuine Hotels.com guest review
1 night family trip Dec 28, 2014
Mary Jeanette
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
Super nice staff...very quiet. Clean room
Genuine Hotels.com guest review
1 night business trip Dec 10, 2014
greg
US
2.0 / 5Fair
"False advertisement."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Room appeared clean which was good, but wasn't made clear that hotel is right by freeway with thin cheap windows, and when we called front desk to perhaps make our stay more comfortable we where told we couldn't try a different room because our beds where "unmade", and breakfast from 6 to 9am?? Sounds like a scam from miser managers to provide less breakfast to guest who may be on a trip and not a early work schedule, and beware they lie about having a cafe restaurant which provides "Americana food". Liars
Genuine Expedia guest review
Other trip Dec 8, 2014
Robert
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The airport shuttle was very nice due to getting stranded at DFW with lost bags
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient to DFW"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Convenient to DFW. Free shuttle service but it is a shared ride so it takes at least 1/2 hour to be picked up from airport. They offer parking while you are gone for a small fee.
Genuine Hotels.com guest review
1 night trip Nov 23, 2014
Kelly
US
5.0 / 5Outstanding
"Stayed there for the Dallas Cowboys - Eagles game"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff is very friendly and the breakfast was just right. We would definitely stay there again.
Genuine Hotels.com guest review
3 night trip Nov 26, 2014
Lori
US
4.0 / 5Excellent
"Breakfast food could use a little improvement but"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a very nice hotel suite. The only negative I have was the breakfast. The eggs were very dry, sausage was very good. I didn't have anything else but they did have cereal, Yogert, biscuit/breads and waffles. It was close to the airport but we didn't hear the planes. We would stay there again if we come back to Dallas.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
good
Genuine Hotels.com guest review
2 night family trip Nov 11, 2014
Qiang
US
4.0 / 5Excellent
"It works"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
It works.
Genuine Hotels.com guest review
4 night business trip Nov 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I checked in late for an early departure from DFW. Welcomed warmly. Wonderful room, felt very safe. Wake up call was on time. Had hot coffee for me at 3:50 am and great shuttle ride to airport. Wonderful all the way around.
Genuine Hotels.com guest review
1 night trip Nov 7, 2014
Deborah
US
5.0 / 5Outstanding
"Honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We always look for a Best Western to stay at when traveling because of great past experiences.
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
Francis
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
In was a convenient location, near the airport for our next flight.
Genuine Hotels.com guest review
1 night trip with friends Nov 2, 2014
Alejandro
US
1.0 / 5Poor
"Not as advertised"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Hotel should not be a Best Western. Motel 6 at best.
Genuine Hotels.com guest review
1 night romance trip Oct 30, 2014
Philip
US
4.0 / 5Excellent
"Not a healthy breakfast"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Breakfast was a little disappointing. No hard boiled eggs, no fresh fruit.
Genuine Hotels.com guest review
1 night business trip Oct 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Meeting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really impressed with Best Western's new and improved look. Location was ideal for airport travel albeit a little noisy, but to be expected as it is 100 yards from the commuter train and .5 mile from the runway! Very nice, comfortable, clean room conveniently located to many restaurants as long as you can figure out the highway system! Staff was very courteous and helpful. Will stay here again.
Genuine Hotels.com guest review
1 night business trip Oct 23, 2014
Walter
US
5.0 / 5Outstanding
"stayed one night"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent! told them we would be a late arrival. No problem when we got there. room very nice, clean, front desk employee very nice. would stay again
Genuine Hotels.com guest review
1 night family trip Oct 24, 2014
Karon
US
5.0 / 5Outstanding
"close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was fine
Genuine Hotels.com guest review
1 night family trip Oct 12, 2014
Ray Mulford
US
5.0 / 5Outstanding
"Another Quality Stay at this Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service! Friendly staff!
Genuine Hotels.com guest review
1 night business trip Oct 12, 2014
Michael
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pleasantly surprised at the quality of the room for the price.
Genuine Expedia guest review
Other trip Oct 14, 2014
Fran
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I had transferred from another hotel to the best western on my last day of a trip in the area. The hotel was dated, rooms were basic and staff were nice but night staff were under trained. Fine for a budget motel, but I expected something a little better from a national brand.
Genuine Expedia guest review
Other trip Oct 9, 2014
A Traveler
US
3.0 / 5Good
"Shuttle experience"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The shuttle service was poor. The shuttle bus took almost 1hr to pick me up from the airport.The dispatch system needs overhaul
Genuine Hotels.com guest review
1 night business trip Oct 5, 2014
Ted
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was excellent, except only fall back was the outside pool spa. When arrived went to turn on, pool never got heated. Went to advise front desk didn't even know was not working. Would have been a lot better if personnel would check outside recreation, specially knowing busy wknd coming due to football game!
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Not too bad"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Away from the hustle and bustle but not too bad.
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
David
US
5.0 / 5Outstanding
"Overnight stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Shuttle is a shared van and took awhile to get picked up at the airport. Room was comfortable, clean and large. King size bed was very comfy. Morning shuttle was on time and the driver was very accommodating.
Genuine Expedia guest review
Other trip Oct 4, 2014
D
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Very basic room - close to DFW. Very professional staff. Powdered eggs were awful but otherwise breakfast was good.
Genuine Hotels.com guest review
1 night business trip Sep 19, 2014
A Traveler
US
5.0 / 5Outstanding
"BEST WESTERN is the BEST"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Easy to find, excellent location to DFW Airport and Rental Car turn-in. And, this was one, if not the best bed and nights sleep I have ever had away from home. I swear the mattress was the same one I have at home, but I couldn't find the name tag. Regardless, BEST PLACE IN TOWN and what a bargain price. Best Western is the B-E-S-T!
Genuine Hotels.com guest review
1 night trip Sep 14, 2014
Roger
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was good stayed one night prior to flight. Have stay there many times, good shuttle service
Genuine Expedia guest review
Other trip Sep 19, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was fine, newly painted so had a slight paint smell but the room was very comfortable. The bad part of the stay was definitely the airport shuttle! I waited nearly 45 minutes at the airport to be picked up after calling the hotel twice to see where it was. On the return trip I got in the shuttle and waited for ten minutes while the driver went it to chat with the desk clerk at 4:45 in the morning. Made my flight but with no time to spare.
Genuine Hotels.com guest review
1 night business trip Sep 14, 2014
A Traveler
US
4.0 / 5Excellent
"perfect for a short business stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Decent Hotel for the price. Clean, quiet and good wifi. I am simple I dont need all of the frills, this fit my needs perfectly.
Genuine Hotels.com guest review
2 night trip Sep 9, 2014
A Traveler
US
4.0 / 5Excellent
"Not convenient to get to airport but great value."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed in DFW for a meeting at the airport and based on a map search it didn't seem far from there. Unfortunately, the shuttle is shared among many hotels and pickup from the airport can take 30 minutes. Wouldn't recommend this hotel for those with obligations at airport facilities or those with early flights the next morning.
Genuine Expedia guest review
Other trip Aug 24, 2014
L
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff were very nice, especially the young man that was at the front desk to check us in. Rooms were clean and impressed with the continental breakfast.
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Airport shuttle service was terrible.
Genuine Hotels.com guest review
1 night business trip Jul 27, 2014
Dawn
US
4.0 / 5Excellent
"good location very close to airport and freeways."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
the hotel is going thru a renovation. My room was very clean and updated. Would stay there again, hopefully the renovation will be completed soon.
Genuine Expedia guest review
Other trip Jul 30, 2014
Cookie
US
5.0 / 5Outstanding
"huge rooms, great staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was being remodel. So things we're messy. Room weren't stocked after cleaned. But front desk took care of all our needs. Rooms were big, but air condition Didn't reach the living area. Overall we would stay again after the remodel.
Genuine Hotels.com guest review
1 night family trip Jul 18, 2014
Barbara
US
4.0 / 5Excellent
"Close to Airport"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
While delayed in Dallas on account of Weather, this Best Western was easy to get to, clean and comfortable, and easy to get back to the airport early the next morning. The staff was pleasant and helpful. Breakfast was lacking a bit but not bad. Be aware that it is be remodeled as of this date.
Genuine Expedia guest review
Other trip Jul 21, 2014
EverlastDan
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
The hotel was under construction. The room had an odd smell to it. To close the bathroom door (and get to the shower) you had the ram the door against the toilet and pull hard to shut it as the door hit the toilet. Will not stay here again, will not recommend.
Genuine Hotels.com guest review
4 night business trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    4.0
Hotel was under maintenance, it was not notified during booking
Genuine Hotels.com guest review
5 night business trip Jul 6, 2014
A Traveler
US
2.0 / 5Fair
"Nice hotel, near the airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    -
I understand that the hotel is going under renovations, but I had to change rooms 3 times, to find a room that wasn't being re-done. Aparently the rooms that we're under construction wern't blocked out in the computer. When I did settle in a room, it was very nice.
Genuine Expedia guest review
Other trip Jun 26, 2014
Pat
US
5.0 / 5Outstanding
"Pleasant Surprise!~"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was leery because of the low price and because of the Best Western brand..but it was a quick stay for me and I wanted a free airport shuttle. My king suite room was lovely, large, newly remodeled, and spotlessly clean. Front desk staff was very nice. I wish I could have stayed longer. I checked out super-early so I didn't get to experience breakfast, but I was glad the coffee was out when I left on the airport shuttle (which was great) at 4:00 a.m. I would definitely stay here again.
Genuine Expedia guest review
Other trip Jun 23, 2014
Krista
US
4.0 / 5Excellent
"great beds"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
They were remodeling the hotel but the only thing that was bothersome was the parking because of the extra trucks and containers with equipment, etc. We were pulling a trailer with our goods and had to drop the trailer in order to park. Other than that the hotel was very nice. Very close to Grapevine, Texas. Plenty of places to eat in Grapevine.
Genuine Hotels.com guest review
4 night business trip Jun 5, 2014
Bone
US
4.0 / 5Excellent
"Good airport location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Needed a place close to DFW Airport for one night after a presentation. This hotel fit the bill.
Genuine Hotels.com guest review
1 night trip Jun 11, 2014
Marc
US
4.0 / 5Excellent
"Pardon our dust -"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was in a newly remodeled room. The carpet felt good under my feet the creature comforts were all in place. I feel bad though for the property as it seems that the GC or whomever is approving the punch list for the remodel is doing them a dis-service. The bathroom had been completely redone, gorgeous tile light fixtures, mirror etcetera. However there was overspray of the drywall texture on the shower neck plate cover, the shower head was covered in it. There was residue on the tile, you could see the trowel marks. The grout lines were gorgeous. The Delta hardware for the shower had been removed and re-installed they didn’t look new and they were upside down. The filler spout for the tub was missing the backing plate to cover the hole in the tile. The toilet had been replaced but they put the old toilet seat on there that was missing the aesthetic bolt covers over the back of the seat. The blow dryer was installed about 2.5 feet above the towel rack next to the door. I could reach it but it was in an awkward place & if someone was shorter they wouldn’t be able to reach the button in the cradle to turn it on. Wall plates clearly didn’t get removed prior to texturizing or painting. It is saddening that the hotel is clearly putting a lot of effort into revamping the place but the contractors doing the work are sloppy. Oscar was a rock star as were the cleaning crew. They found and shipped me my point-n-shoot I left behind.
Genuine Hotels.com guest review
1 night business trip Jun 14, 2014
Naomi
US
4.0 / 5Excellent
"One Night Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel is perfectly located in "hotel row" on West John Carpenter and it is close to the airport. However, I had issues that would make me think twice about staying there again. 1) renovation of the lobby area meant dust 2) a phone call to the front desk was NEVER answered 3) the continental breakfast was lacking in choices
Genuine Hotels.com guest review
1 night trip Jun 9, 2014
A Traveler
US
4.0 / 5Excellent
"Near airport and good service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel personnel was very helpful and over all the room was clean and comfy.
Genuine Hotels.com guest review
1 night trip Jun 8, 2014
Lily and Andy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Served its purpose for the one night. Was undergoing renovations during stay.
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews