Shuttle is a shared van and took awhile to get picked up at the airport. Room was comfortable, clean and large. King size bed was very comfy. Morning shuttle was on time and the driver was very accommodating.Genuine Expedia guest review
Very basic room - close to DFW. Very professional staff. Powdered eggs were awful but otherwise breakfast was good.Genuine Hotels.com guest review
"BEST WESTERN is the BEST"
Easy to find, excellent location to DFW Airport and Rental Car turn-in. And, this was one, if not the best bed and nights sleep I have ever had away from home. I swear the mattress was the same one I have at home, but I couldn't find the name tag. Regardless, BEST PLACE IN TOWN and what a bargain price. Best Western is the B-E-S-T!Genuine Hotels.com guest review
It was good stayed one night prior to flight. Have stay there many times, good shuttle serviceGenuine Expedia guest review
The hotel was fine, newly painted so had a slight paint smell but the room was very comfortable. The bad part of the stay was definitely the airport shuttle! I waited nearly 45 minutes at the airport to be picked up after calling the hotel twice to see where it was. On the return trip I got in the shuttle and waited for ten minutes while the driver […] went it to chat with the desk clerk at 4:45 in the morning. Made my flight but with no time to spare. Read moreGenuine Hotels.com guest review
"perfect for a short business stay"
Decent Hotel for the price. Clean, quiet and good wifi. I am simple I dont need all of the frills, this fit my needs perfectly.Genuine Hotels.com guest review
"Not convenient to get to airport but great value."
Stayed in DFW for a meeting at the airport and based on a map search it didn't seem far from there. Unfortunately, the shuttle is shared among many hotels and pickup from the airport can take 30 minutes. Wouldn't recommend this hotel for those with obligations at airport facilities or those with early flights the next morning.Genuine Expedia guest review
The hotel staff were very nice, especially the young man that was at the front desk to check us in. Rooms were clean and impressed with the continental breakfast.Genuine Expedia guest review
Airport shuttle service was terrible.Genuine Hotels.com guest review
"good location very close to airport and freeways."
the hotel is going thru a renovation. My room was very clean and updated. Would stay there again, hopefully the renovation will be completed soon.Genuine Expedia guest review
"huge rooms, great staff"
Hotel was being remodel. So things we're messy. Room weren't stocked after cleaned. But front desk took care of all our needs. Rooms were big, but air condition Didn't reach the living area. Overall we would stay again after the remodel.Genuine Hotels.com guest review
"Close to Airport"
While delayed in Dallas on account of Weather, this Best Western was easy to get to, clean and comfortable, and easy to get back to the airport early the next morning. The staff was pleasant and helpful. Breakfast was lacking a bit but not bad. Be aware that it is be remodeled as of this date.Genuine Expedia guest review
The hotel was under construction. The room had an odd smell to it. To close the bathroom door (and get to the shower) you had the ram the door against the toilet and pull hard to shut it as the door hit the toilet. Will not stay here again, will not recommend.Genuine Hotels.com guest review
Hotel was under maintenance, it was not notified during bookingGenuine Hotels.com guest review
"Nice hotel, near the airport"
I understand that the hotel is going under renovations, but I had to change rooms 3 times, to find a room that wasn't being re-done. Aparently the rooms that we're under construction wern't blocked out in the computer. When I did settle in a room, it was very nice.Genuine Expedia guest review
I was leery because of the low price and because of the Best Western brand..but it was a quick stay for me and I wanted a free airport shuttle. My king suite room was lovely, large, newly remodeled, and spotlessly clean. Front desk staff was very nice. I wish I could have stayed longer. I checked out super-early so I didn't get to experience breakfast, […] but I was glad the coffee was out when I left on the airport shuttle (which was great) at 4:00 a.m. I would definitely stay here again. Read moreGenuine Expedia guest review
They were remodeling the hotel but the only thing that was bothersome was the parking because of the extra trucks and containers with equipment, etc. We were pulling a trailer with our goods and had to drop the trailer in order to park. Other than that the hotel was very nice. Very close to Grapevine, Texas. Plenty of places to eat in Grapevine.Genuine Hotels.com guest review
"Good airport location"
Needed a place close to DFW Airport for one night after a presentation. This hotel fit the bill.Genuine Hotels.com guest review
"Pardon our dust -"
I was in a newly remodeled room. The carpet felt good under my feet the creature comforts were all in place. I feel bad though for the property as it seems that the GC or whomever is approving the punch list for the remodel is doing them a dis-service. The bathroom had been completely redone, gorgeous tile light fixtures, mirror etcetera. However there […] was overspray of the drywall texture on the shower neck plate cover, the shower head was covered in it. There was residue on the tile, you could see the trowel marks. The grout lines were gorgeous. The Delta hardware for the shower had been removed and re-installed they didn’t look new and they were upside down. The filler spout for the tub was missing the backing plate to cover the hole in the tile. The toilet had been replaced but they put the old toilet seat on there that was missing the aesthetic bolt covers over the back of the seat. The blow dryer was installed about 2.5 feet above the towel rack next to the door. I could reach it but it was in an awkward place & if someone was shorter they wouldn’t be able to reach the button in the cradle to turn it on. Wall plates clearly didn’t get removed prior to texturizing or painting. It is saddening that the hotel is clearly putting a lot of effort into revamping the place but the contractors doing the work are sloppy. Oscar was a rock star as were the cleaning crew. They found and shipped me my point-n-shoot I left behind. Read moreGenuine Hotels.com guest review
"One Night Stay"
The hotel is perfectly located in "hotel row" on West John Carpenter and it is close to the airport. However, I had issues that would make me think twice about staying there again. 1) renovation of the lobby area meant dust 2) a phone call to the front desk was NEVER answered 3) the continental breakfast was lacking in choicesGenuine Hotels.com guest review
"Near airport and good service"
The hotel personnel was very helpful and over all the room was clean and comfy.Genuine Hotels.com guest review
Served its purpose for the one night. Was undergoing renovations during stay.Genuine Expedia guest review
"Clean and comfortable"
The hotel was very clean all over (grounds, common areas and rooms ). Staff was great . The staff were friendly, helpful and spoke good english .The bars served drinks that were very good .We will be back . Thanks we all enjoyed our stay!!Genuine Expedia guest review
"So convenient to airport, nice pool, great staff,"
Great vale for money and so convenient for airportGenuine Expedia guest review
Very efficient for what I needed.Genuine Hotels.com guest review
The room was nice and clean. The only problem I had was that our air conditioner had not been turned on and it was REALLY hot in there. None of us slept at all the first night because it was so hot. The next day it was fixed and it was very pleasant.Genuine Expedia guest review
"Convenient for my needs"
Hotel was renovating, which is not a bad thing. I usually come in from my functions very late (after midnight). I've had trouble finding parking that late, but never at this hotel. I've stayed at most of the hotels in this area and this is one of my favorites.Genuine Expedia guest review
"Above and beyond the call of duty"
When I arrived at the hotel I was not felling well and the front desk clerk must have noticed that I was under the weather. He got me a bottle of cold water to take to my room. The next morning I was feeling a lot better and I looked out of my room and noticed the SPA. I went down to look at it. I noticed that it was not full and the water was cold, […] an employee approached me an told me to give him 20 min and he would have it full of water and it would be hot. He was a man of his words the SPA was lovely. Read moreGenuine Hotels.com guest review
"Nice 3 day business lodging"
Suggestion is to provide larger bars of soap as the small, thin, round shape is difficult to handle and dropping is a problem for a man's sized hands. Also, more variety for the breakfast buffet items such as cut fruit would help dress up the daily scrambled eggs (which were very good) and add bacon in addition to or as a replacement for the unattractive […] looking sausage links Read moreGenuine Hotels.com guest review
It is very close to the airport and it has a shuttle to and from the airport which makes it convenient. There is breakfast in the mornings as well. An older looking hotel but in good shape generally. Taxi to the UTSW medical center took about 30 dollars total in case you are going there for an interview or visit.Genuine Hotels.com guest review
"You only need a restaurant!"
We appreciated Abdul on the shuttle bus. So nice. Oscar helped us find some delivery for dinner. No restaurants around. Very nice service.Genuine Hotels.com guest review
"Perfect for layover and more"
Kids at age that they no longer like to sleep together. Suite option with 2 queen beds and sleeper sofa was perfect. Sleeper sofa not the most comfortable but when are they ever. Good enough for kids. Breakfast was great and shuttle service was good. Be prepared to wait 15-30 minutes at airport for shuttle depending on demand. Frozen dinners available […] for purchase in lobby good touch when arriving late. Very clean. Updates in process during our stay. Service staff was excellent. Read moreGenuine Hotels.com guest review
"Last minute booking"
Hotel staff and customer service was good but the beds were very uncomfortable and the noise from the freeway was constant. My 2 sons and I had to make a quick booking after missing a connecting flight in Dallas... none of us slept more than an hour that night! Never againGenuine Hotels.com guest review
"Great place, bring your own food"
Nice staff, clean and comfortable room, but the only place to get food within walking distance was the nearby Subway (and there is no sidewalk). Other than that, a great place.Genuine Hotels.com guest review
"Itchy Sheets, No Power"
The sheets were very itchy, and it wasn't because of a low thread count. I think it was their detergent or something, but neither my wife nor I could sleep. It didn't help any that there was a total blackout of the power that lasted for around two hours. The room was hot and overall not very comfortable. We will not be back.Genuine Hotels.com guest review
The staff was really helpful when I realized after booking through expedia that the cancellation deadline was already past. I still wasn't sure our flight to Dallas was going to make. I called the hotel to cancel and they offered to hold the room for me because they were going to be full and didn't want me without a room. A very much appreciated gesture […] in the middle of travel delays!! Also, they are near a steakhouse that has a shuttle which is really important in this area because there aren't restaurants in walking distance of many of the hotels that serve the airport. They also had frozen food you could purchase for microwaving. The room is a suite and because the bed area is set back some from the hallway, it felt more quiet and private then many hotels. Read moreGenuine Expedia guest review
My two kids and I arrived around 8pm on a weekday. We waited for about 15 minutes as many other hotel shuttles went by -- often every few minutes. It was only after calling the hotel (thank goodness my battery was still alive), did I learn that this hotel does not automatically send a shuttle. Instead, you must call them and then wait up to 20 minutes […] or more. Not cool. In the morning, shuttles did not run every 30 minutes or less but rather every 40-50 minutes. Hotel was fine but the airport shuttle portion of it was horrific. Read moreGenuine Hotels.com guest review
The Hotel was nice enough, there just weren't any restaurants or anything around it.Genuine Hotels.com guest review
"Very nice hotel"
Just need a hotel near the airport to catch an early morning flight and this was perfect. They even let me check in super early. Great hotel.Genuine Hotels.com guest review
"Decent hotel, currently under renovation"
Staff friendly and helpful. Clean, quiet, and good hot water.Genuine Hotels.com guest review
"Convenient and economical"
No major issues. Comfortable room. Excellent proximity to airport.Genuine Hotels.com guest review
"Very convenient to airport"
Very comfortable room with seating area, microwave and mini fridge. Airport shuttle service shared among several hotels, but reasonable wait time. Hotel staff attentive and responsive to needs/requests.Genuine Expedia guest review
"Convenient to DFW"
Nice, will stay there again when flying out of DFWGenuine Hotels.com guest review
Good service, close to businessGenuine Expedia guest review
"Best Western john Carpenter Road"
One night stay...very comfortable. Slept very well.Genuine Expedia guest review
Great people and room!!!Genuine Hotels.com guest review
"A place to sleep when your flight is cancelled"
Do yourself a favor, either spend $30 more and stay at a real hotel (Hampton, Springhill, HIEx, etc.) or save $30 and stay at something with 'motel" or "Inn" in the name. either way you'd be better off. Oh, and it took almost half as long to get from the pickup point to the hotel on the shuttle as it did to fly from L.A. to Dallas. If you don't want […] to waste time, stick with a hotel with a dedicated shuttle 9not a shuttle service that also has 6 other hotels) Read moreGenuine Hotels.com guest review
"Stayed one night..."
Easy to get to and out with 24hour air port shuttle. Would stay again... clean comfortable and no issues.Genuine Expedia guest review
Came in with a few issues in the middle of the night. Oscar went above and beyond what I would have expected.Genuine Expedia guest review
"Location only thing good"
This hotel is semi rundown. There was a roach on the wall when i turned the lights on. Walls are very very thin. Would not reccomend at allGenuine Hotels.com guest review
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