All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
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3221 Plainfield Ave NE, Grand Rapids, MI, 49525, United States of America, ‏‎800-491-6126
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2.5 / 5Fair

Score breakdown (from 96 reviews)

Average rating for:

  • Cleanliness
    2.6
  • Service
    2.9
  • Comfort
    2.6
  • Condition
    2.2
  • Neighborhood
    3.0
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3.0 / 5Good
"Fine for What It Is"
I was in town for a conference downtown. Hotel is right on the bus route, and takes about 20 minutes with no transfers. My room was clean, but smelly. Staff was great. Neighborhood is mostly shopping centers, lots of fast-food restaurants nearby.
Genuine Hotels.com guest review
1 night business trip Jul 10, 2015
mark
US
1.0 / 5Poor
"never again"
called hotel after I booked on here to confirm room because my mother is handicapped. Was assured everything would be ok. Get there we are on third floor of hotel. Last night of our stay elevator went out and my handicap mother had to make it up two flights of stairs and back down again the next morning. Lampshade in room was stained. Found left trash under chair and edge of bed. Only one trash can in room. Microwave, fridge, and tv could not all be plugged in at one time and work. Outlets did not work. Breakfast didn't even have enough food and juice to serve my five people. Only thing nice was linens were clean and smelled good..
Genuine Hotels.com guest review
4 night family trip Jul 15, 2015
Julie N
US
1.0 / 5Poor
Very outdated. The bathroom was clean and the linens were clean. The carpeting was nasty.
Genuine Hotels.com guest review
1 night romance trip Jul 17, 2015
A Traveler
US
3.0 / 5Good
"Cheap price"
It was a good place for a cheap price on a overnight stay.
Genuine Hotels.com guest review
1 night trip Jul 11, 2015
Kenneth
US
2.0 / 5Fair
"You get what you pay for"
The rooms were mostly outdated, beds and pillows uncomfortable, there was hair folded in our towels, the bathrooms were dingy and we opted to not shower in fear of feeling dirtier. We were enticed by free breakfast (which was fruit loops and toast), an indoor pool (which was decent), and the cheap rate. We will definitely try somewhere else next time.
Genuine Hotels.com guest review
1 night family trip Jul 7, 2015
A Traveler
US
4.0 / 5Excellent
"Nice stay!"
Perfect price. Excellent pool! Nice big rooms!
Genuine Hotels.com guest review
4 night family trip Jul 1, 2015
Bettina
US
2.0 / 5Fair
"Starting to get a make over."
The beds and pillows were very nice. I had terrific sleep. Things I noticed were how clean our room and the meeting areas were. Well maintained. I also noticed that this property had seen much better days in the past. Carpet was old and thin and cement steps were in rough shape. With that said, I saw where repairs have been made and how things might be turning around for a once beautiful hotel. I would like to tell the owners to keep up the good work. Hopefully, we will return in a few years and see a dramatic change for the better.
Genuine Hotels.com guest review
3 night family trip Jun 18, 2015
Daniel
US
1.0 / 5Poor
"bad stay"
A/C did not work, holes in the walls, sheets strained
Genuine Hotels.com guest review
1 night family trip May 30, 2015
A Traveler
US
4.0 / 5Excellent
"Very nice but"
I enjoyed thiss hotel evan the location was great but the layout I did not care for we had to walk to far to actually get to the room which can be difficult for two older ladies.
Genuine Hotels.com guest review
2 night trip with friends May 15, 2015
Claudia
US
1.0 / 5Poor
"Terrible"
The customer service was terrible. The hotel was falling apart. We had cracks in the ceiling of our room. He had 4 people staying in the room and were only given 2 towels. The bathroom was tiny, it barely had enough room to sit on the toilet. I would not recommend this hotel to anyone I know, and will NEVER stay there again!
Genuine Hotels.com guest review
1 night family trip May 8, 2015
Kelly
US
1.0 / 5Poor
"This hotel needs to hire a maintenance worker."
The hotel is located right off the freeway, and inexpensive. Unfortunately, this does not make up for the disrepair of the hotel. First off, I tried to plug in my phone charger. The only plug available is supporting the headboard of the bed. The door to the bathroom will not close unless the toilet seat is up. When I tried to take a shower in the morning the plunger to turn on the shower was only the thread of a screw that worked horribly. These are all things that would easily not be a problem with routine maintenance.
Genuine Expedia guest review
Other trip Mar 16, 2015
Del
US
4.0 / 5Excellent
"nice trip"
The staff was very friendly and helpful. The hotel was in a prime location near the freeway and restaurants.
Genuine Hotels.com guest review
1 night family trip Jan 16, 2015
tiffany
US
2.0 / 5Fair
"You can stay there, but you don't want to"
Comforter had cigarette burns in it (non-smoking room). A cloth diaper sat in the stairwell the whole weekend we were there. There was one tiny trash can in the bathroom. The "fitness room" had 4 items of equipment. One of them was a step, and only two of the other machines worked. We had some very nice staff at the counter when we checked in/out, but other staff we encountered were less friendly. Although it was not the nicest hotel, it was cheap enough that we didn't expect it to be. It's a decent place to stay, but not if you're looking for a higher-quality experience.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
2.0 / 5Fair
"Nice Pool!"
The best part of the stay was the pool. Staff was nice. Hotel was outdated and dirty
Genuine Hotels.com guest review
1 night business trip Nov 7, 2014
Judy
US
2.0 / 5Fair
"You get what you paid for"
The largest problem I felt that nobody cares about this place. Seems like management does not care that carpet is dirty, door to bathroom does not close, coffee is never brewed for breakfast, building is dilapidated and so on. But we enjoyed Grand Rapids.
Genuine Hotels.com guest review
2 night trip Oct 22, 2014
A Traveler
US
3.0 / 5Good
"Not bad"
Keep it clean.
Genuine Hotels.com guest review
1 night trip with friends Oct 18, 2014
A Traveler
US
3.0 / 5Good
"Better than expected"
So I knew going in that I was paying for a cheap hotel. When my wife and I arrived we saw that the building was a bit dated and expected the worst. However, despite the lack of superficial updates, the hotel was pretty nice. We didn't try out the pool but the other facilities were kept up well. The TV was very small though (not that I went to Grand Rapids to watch cable). With some building updates this hotel could really be nice. The foundation is there.
Genuine Expedia guest review
Other trip Oct 13, 2014
Geoffrey
US
1.0 / 5Poor
"The worst hotel we have ever stayed in"
Never book a hotel without reading the reviews first. This was by far the worst place we have ever stayed. I had to wash even our clean clothes as the smell of the place was in everything. We found a cigarette butt under the bedside table, I got scratched by a wire sticking out of the box spring, It was very crowded. The carpets were terribly stained. When we first got in the room the light by the door was not working and when they put a light bulb in it the bulb exploded. To put it short it was very dirty and stinky. On the plus side I did not see any bugs.
Genuine Expedia guest review
Other trip Oct 8, 2014
Frank
US
4.0 / 5Excellent
"Close to Rock City BMX track in Rockford, MI"
The Knights Inn Hotel met my expectations, and was the best value in the area. The room and TV were dated, but I would stay their again due to low price and convenience of location to Rock City BMX Track.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
A Traveler
US
2.0 / 5Fair
"Dirty and stinky"
The room and entire hotel smelled of cats? I think people are currently living permanently in this hotel. Anyway the room I stayed in had a door joining into the next room, which we could lock but this still did not deter the "neighbors" from attempting to gain access to our room even after we shouted that "someones in here" I would suggest finding another place to stay but if you must it is cheap and in a fairly convenient location.
Genuine Hotels.com guest review
1 night trip with friends Aug 30, 2014
A Traveler
US
1.0 / 5Poor
"The Worst Hotel Ever!"
First of all the hotel was dirty and not overall presentable! Also the staff was not very friendly or knowledgeable of any restaurants or fun places to go or any attractions to check out. Also the rooms were dirty and the bed sheets and towels seemed as if someone used them previously!! very Disappointing!! I would NEVER recommend any of my friends or family to stay there!!!!!
Genuine Expedia guest review
Other trip Sep 7, 2014
A Traveler
US
3.0 / 5Good
Nice place if you just need to crash in for the night. Simple breakfast (pancakes, coffee, juice, milk).
Genuine Expedia guest review
Other trip Sep 2, 2014
Mohamed
US
3.0 / 5Good
"not perfect but not bad"
I stayed 3 different nights in 3 different rooms and each were different. the room and furniture was very dated the first night, the second night it was like a brand new rom fresh paint, new furniture, and the third night, new air conditioner but he bloodstains on the carpet were a sure turnoff. I would stay again, the rooms are clean and beds are cozy but you do get what you pay for!
Genuine Hotels.com guest review
1 night business trip Aug 20, 2014
A Traveler
US
3.0 / 5Good
"Good value, comfortable stay, but smell was bad."
Great Price, comfortable beds, just the smell of the carpet in the room was really bad. It slapped you in the face as soon as you walked into the room.
Genuine Hotels.com guest review
5 night trip with friends Aug 13, 2014
A Traveler
US
1.0 / 5Poor
"Terrible"
After a few minutes in that place we decided to get out asap. Not recommended We did not stay there, a shame we can not get our money back!
Genuine Expedia guest review
Other trip Aug 17, 2014
Gerardo
US
4.0 / 5Excellent
"Totally adequate"
Lobby & room were clean and neat. Room was spacious and comfortable. Front desk staff were nice. As other reviewers noted, there was a bit of a musty smell to the hallway and room, but, like any other constant odor, your nose get used to it after a few minutes. If you're looking for a decent place to spend the night, you can't beat this for price & location.
Genuine Hotels.com guest review
2 night trip Aug 8, 2014
GW
US
1.0 / 5Poor
"Not a very clean hotel"
Parking lot filled with cigarette butts.man drinking .dining room messy with cereal on floor, sticky tables.went there twice in the morning same mess. Never gave us enough towels for shower upon arrival.one time only made one bed didn't vacuum. Carpets were dirty..musty smell walking down hall.
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
US
3.0 / 5Good
Hotel was decent for a two night stay, does need some updating on carpets and 3rd floor, but 2nd floor halls are nice as well as the rooms. Guest service was friendly and met our needs. Pool was nice, as well as the continental breakfast. I was not expecting much for the price, but it was decent for our 2 night stay.
Genuine Hotels.com guest review
2 night trip Aug 1, 2014
Victoria Mauss
US
1.0 / 5Poor
"Will be back to Grand Rapids but not to this hotel"
Lobby's look are very deceiving as far as the rest of this hotel goes. Unsavory characters wander the poorly lit facility at all hours. Inside of shower curtain was disgusting to say the least & towels were well worn & stained. Small tube tv had horrible static. Portable crib had to be throroughly scrubbed w/Clorox before I would put my daughter in it. Will be back to Grand Rapids but never again to this hotel.
Genuine Expedia guest review
Other trip Aug 6, 2014
disappointed
US
2.0 / 5Fair
"Average at best"
The hotel did not even have my reservation when I produced my confirmation page. Very poor service at front desk. Room was clean but hallways were old and had smell to them.
Genuine Hotels.com guest review
1 night trip Jul 26, 2014
A Traveler
US
2.0 / 5Fair
"needs repair and modernization"
this hotel worked for me but only because I was too tired to forfeit my reservation and look elsewhere upon arrival. Hotel was in disrepair, unclean in some areas and needing major modernization throughout. I haven't seen a 19" tube TV in a hotel room in some time.. . the pool area was borderline unsafe (exposed pipes, uneven surface, unstable tables)... the exposed mattress box spring had stains on it. I was happy to check out and leave. On the up side, the rate was low ... a real you-get-what-you-pay-for experience. Hotel is right next to the freeway, very convenient.
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
james
US
4.0 / 5Excellent
"Very nice employees"
We had a great time. Room had been recently painted so was clean. Every employee from the front desk to the maid was very nice and helpful. The pool was nice and clean, but cold. We could tell they are working on improving the hotel. We would stay there again if we return to the area.
Genuine Hotels.com guest review
3 night family trip Jul 16, 2014
Lynn
US
3.0 / 5Good
"Hotel was all that I expected"
The only issue that I had was with the desk staff; they did not seem to know what they were doing. Two people behind the counter and both of them working on the same customer. It took 25 minutes to get checked in and get my room key. Also, I arranged for a late checkout and came back to the room after a stop at the pool only to find that my key no longer worked. I had to go back down to the desk to straighten out the situation. Overall, my stay was quite pleasant.
Genuine Expedia guest review
Other trip Jul 19, 2014
Rick
US
3.0 / 5Good
"North of gr rapids"
Room was fine; Hallway smelled: Lots of trash outside on ground and overflowing trash cans; entranceways needed upkeep; pool was fine but around pool area needed housekeeping and cement work. Room and bathroom very clean.
Genuine Expedia guest review
Other trip Jul 14, 2014
Sally
US
3.0 / 5Good
"Did the job as a hotel"
Just a plain hotel. The air conditioning worked, as did the wifi. We stayed there one night and chose it for the price and location to the Grand Rapids area. It was all we were looking for.
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
Cristina
US
3.0 / 5Good
"Great price, can't argue with value"
For the low rate we got I can't argue with it too much but the hotel could have been cleaner and more well maintained. Overall within my expectations for the price. I wouldn't be outside at night in the neighborhood but walking in from the parking lot was okay.
Genuine Hotels.com guest review
2 night business trip Jul 8, 2014
A Traveler
US
1.0 / 5Poor
"stay somewhere else"
Dirty, dirty, & foul smell...choose another hotel. Location is perfect...
Genuine Hotels.com guest review
3 night trip Jun 26, 2014
A Traveler
US
3.0 / 5Good
"Go with no Expectations"
I paid 38.00/night for this hotel, really how high should my expectations be. It was a great location that was my goal. I did check for bed bugs and there was none and no evidence of them. It is clear that management does not care about this hotel. It was safe, no bugs, all i care about. The best part I didnt have to tip the housecleaning crew, they cared even less about their job.
Genuine Hotels.com guest review
4 night trip Jun 22, 2014
Judith Swanson
US
2.0 / 5Fair
"Disappointing"
Air conditioner didn't work the way it should Could hear next door resident talk room was not clean breakfast was headlined - bread, cereal and orange juice was only offered. Very misleading compared to other chains that offer breakfast Will not return
Genuine Expedia guest review
Other trip Jun 22, 2014
Dave
US
2.0 / 5Fair
when we arrived there was nobody at the front desk to check if for at least 15 minutes, we got there and my son had to use the bathroom so we asked another quest where one was and the only one they knew of was out of order. when the clerk finally arrived to the front desk he was nice enough to give us a key to a employee bathroom for my son but it was in a storage closet that was a complete mess. my family decided to wait until we got our room key because the bathroom that he told us to use was that dirty.
Genuine Expedia guest review
Other trip Jun 17, 2014
A Traveler
US
2.0 / 5Fair
Dissapointing. Dissapointing. Dissapointing. Dissapointing. Dissapointing. Dissapointing. Dissapointing.
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
1.0 / 5Poor
The room was not ready upon check in. Had to ask for more towels. No towels at pool area. Not enough selections for the continental breakfast. Was not a good experience.
Genuine Hotels.com guest review
1 night trip May 31, 2014
A Traveler
US
1.0 / 5Poor
it was an awful expiernce. you would be crazy to go here. uncontrolled hoodlums, all hours of the night, running up and down the halls between 2-6am, pounding on doors and pulling of fire alarms.
Genuine Expedia guest review
Other trip Jun 1, 2014
A Traveler
US
1.0 / 5Poor
Fire alarm at 5 AM didn't help. One towel and washcloth wasn't enough
Genuine Hotels.com guest review
1 night trip May 24, 2014
gfid
US
3.0 / 5Good
"Decent for the price"
Hallways painted a funky orange color, very cheap-looking & poorly lit, still smelled of paint... in room beds were uncomfortable, view from window is of parking lot, couldn't open the windows. Left my phone in the room and realized only after checking out and leaving. I called the desk and the person who answered told me they would check for it later & to call back tomorrow (but I would be leaving town that afternoon). I was at a conference so I had a friend call back until they would agree to check in the room for it & hold it for me at the desk. I don't know why the first person had been so unhelpful. Positives: a heated pool (though we forgot our swimsuits), continental breakfast, coffee maker, alarm clock, fridge & wifi in the room. I got the room cheap so overall I was satisfied.
Genuine Expedia guest review
Other trip May 1, 2014
AngPange
US
1.0 / 5Poor
"Worst Experience Ever!!!"
Room smelled of urine, when brought to managers attention was told that's why you paid the price you did. If I would have had my own corporate credit card I would have left immediately!
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
3.0 / 5Good
"Decent hotel near restaurants and downtown."
Took my 7 kids and they had fun in the pool. The one thing that the hotel advertised and didn't have was the arcade room which for little kids was upsetting. The hall way leading down to our rooms was dirty and smelled like dirty diapers but that probably could be from room renovating.
Genuine Expedia guest review
Other trip Mar 29, 2014
John
US
2.0 / 5Fair
"Renovation weirdos"
Lobby was nice as was the pool... Rooms smelled of smoke, shower was really small, and it appears that many people live there. Didn't feel safe, would not stay there again-ever.
Genuine Hotels.com guest review
1 night trip Mar 21, 2014
A Traveler
US
2.0 / 5Fair
"Run down place"
There were people that live there. There was a guy working out in the hallway, doing pull-ups on a bar. It was trashy.
Genuine Hotels.com guest review
1 night trip Mar 21, 2014
Amanda
US
4.0 / 5Excellent
"Weekend trip"
Just in town shopping for the weekend and wanted a place to stay that was clean, good location and a reasonable price as we would only be there to sleep. The staff was friendly and our room was clean and large. Looks like they are working on fixing up the hotel. Pool area looked nice but we did not use it. Breakfast in the morning was a nice added thing. Some very noisey kids and parents in the hall late at night - but not the hotels fault that people act stupid. We did not complain to the desk so they would probably have handled it if we did. We would stay here again.
Genuine Expedia guest review
Other trip Mar 11, 2014
Marlene
US
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