Hotel staff was diligent and corteous, however maintenance was not good. Chair cover with dirt spot, the watercloset cover has its hinges broked and fall all the time, however we receive it with the cover in its place, and when you attemp to open it.... Voila there is the surprise. Same thing happen with the sanitary paper roll holder, it was hanging […] from a side of the towell hanger. Price was according with what is it, but this kind of stupid details not being cared degraded the Staff efforts. Read moreGenuine Hotels.com guest review
"Great location, good leg work out"
The apartment was very nice and even bigger than we expected. They even had a small 2nd bathroom which really came in handy. The room overlooked the Piazza San Lorenzo, so we had a beautiful view, but it's also a hangout for loud locals who obviously don't have to get up early for work in the morning. The hotel does have an elevator, but NOT for the […] section we were in up 3 flights! The staff was GREAT; they were very friendly, and the young man who checked us in even brought up our bags and showed us around the room. Read moreGenuine Hotels.com guest review
"Not what I was expecting."
Was hard to locate. Was expecting a fancy hotel but it was a family run type hotel. The rooms are very spacious and it is a very quaint business, but I was not in the mood for quaint and wanted more luxurious. Most upsetting part was the hotel is a part of a residential building so you had to be buzzed in...me and my girlfriend stood outside in the […] rain for half an hour constantly buzzing hotel to let us in at 1800. We were only let in because other people staying there were at the front desk waiting for service and they heard us trying to get in. Read moreGenuine Expedia guest review
"Ok, but would probably not return"
Not convenient if you have a car, car had to be left 10 mins away in public car park, quite expensive. Room we had was actually an apartment separate from the hotel. Was good size but with the inconvenience of being 3-4 mins away. Well located. Would likely look for an alternative place to stay if I went back to Genoa.Genuine Expedia guest review
This hotel is old, tired and IMHO manages by very covetous and mingy troll. Despite of exclusive location there was difficult to find it - no access by car with heavy luggage - hotel is in the pedestrian area, no parking, no any sign... The electricity was shutting down every half an hour. When we arrived our triple room was given to previous guest […] just before our eyes, they offered another room in another building. It was clear but without air conditioneer (in June!) and with cot instead of third bad. This offer was rejected - all the more so many hotels around were free. The stuff was very helpful, friendly and was ashamed but couldn't do anything... Read moreGenuine Expedia guest review
"Beautiful but noisy"
Rooms are very beautiful, and decorated in what I think of as typical Italian style, rooms are large and very comfortable. The room had a computer and had free internet. Didn't take advantage of the breakfast but it looked very good. The only problem, and for us this was major, was the noise level, It was impossible to sleep until late in the evening […] until about midnight due to the noise from the street outside and the reception area (the phone in the reception would wake us up). If it wasn't for this we would definitely stay there again. Read moreGenuine Hotels.com guest review
we booked an apartment - great service when we arrived in the middle of the day, but they were a bit overwhelmed during busy check in time later. The hotel neighborhood and most of the apartments are in a great location/neighborhood. However, they do have some apartments (ours included) that was a 5min walk away through a slightly seedier part of town. […] But it was a great apartment in a historic building next to a museum, so can't complain! Had breakfast - good enough without being overly exorbitant. Read moreGenuine Hotels.com guest review
"Convenient when settled in your room!"
Find the huge iron door in San Lorenzo Piazza then the hotel name plaque and bell push. Ask for help if non enter the lobby leave your luggage and walk up the marble stairs. Receptionists are helpful and will assist with the lift of required. Centrally situated with comfortable rooms. A simple breakfast and no signal for Tv or computer. If that is ok […] you may enjoy it. Read moreGenuine Expedia guest review
"Very central but also noisy"
We were disappointed with the hotel all round. Our room was sparsely furnished, small and austere. The en suite bathroom was tiny and the basic shower was absurdly small. There was a lot of close noise from revellers, scooters and council operatives all night forcing us to close the windows. The breakfast was poor and the small lounge drab. All round, […] this is a 3 star hotel at a pinch but not 4 star. Read moreGenuine Hotels.com guest review
"good value for what it is."
we had an apartment which wasvery spacious, however therewas mould in part of the living area and there is no lift to the room. So the apartment is not a good idea if you have small child or struggle with stairs. There was no airconditioning but the staff were happy to supply fans. The breaskfast area is very small and easily gets over crowded but they […] are happy for you to take it to your room although its on the other side of the building. Very central location Read moreGenuine Expedia guest review
For us the most important thing in travel is the staff , most hotels are clean at 4 star, however it's the personal touch which makes the stay memorable. This hotel when we arrived had a couple of technical issues which was really no fault to the hotel management, however the speed on which the issues were resolved and there continued efforts to make […] the stay enjoyable during our stay was fantastic none I have experienced even at the well know 5 star hotels, nothing was to hard, it was all done with a smile. Location was great right in the heart of the town walked everywhere, room was the largest i've had in europe...We recommend this hotel, we don't ever provide feedback on hotels however this place is worth the effort.... Read moreGenuine Hotels.com guest review
"Centralt läge i gamla stan i palatsliknande miljö"
Fantastiskt läge mitt i gamla stan och mitt emot den stora vackra domkyrkan "Duomo" och i en gammal palats-miljö, men renoverat med design-hotell-ambitioner. Men Genua har två sidor, slummens och de rikare delarna. Genuas gamla stad är Europas bäst bevarade medeltidsmiljöer, med gator som inte är bredare än 150 cm, men det är även tillhåll för uteliggare, […] knarkare och prostituerade. Såsom svensk var det lite omtumlande att kliva in i denna miljö, men samtidigt ska sägas att vi råkade inte ut för någonting alls negativt. Vi hade vår motorcykel stående på en öppen parkering mellan hamnen och gamla stan men den var trots våra farhågor, hel och ren dagen därpå. De prostituerade står i dörröppningarna på de allra smalaste gatorna men där finns det också fantastiska hippa och andra genuint italienska restaurangerna och vackra inredsnings-shopar. Så låt inte denna recension avskräcka dig, utan åk dit och bo gärna på detta hotell. Vi skulle gladeligen göra det igen. Read moreGenuine Hotels.com guest review
"Ok ma pensavo meglio"
Tutto ok ma pensavo meglioGenuine Hotels.com guest review
"Beaucoup de caractère"
Très bonne impression. Surpris par le fait d'avoir un appartement loin de l'hôtel mais la surprise est vite oubliée avec une chambre avec beaucoup de caractèreGenuine Hotels.com guest review
bel appartamento arredato con cura, alcune cose fondamentali che non funzionavano tipo le lampade sul comodino del letto e gli scuri della camera da letto che non si chiudevano, peccato altrimenti sarebbe stato il massimo.Genuine Hotels.com guest review
"mb en pleno casco antiguo"
Realmente muy bueno. Ubicacion ideal. Nos dejaron en un cuarto enorme con cocina completa en un palazzo vecino, muy lindo y comodo, con desayuno incluido sin cobrar que no esataba en el precio original. Cuidado, es un poco dificil de encontrar, en la plaza en frente a la catedral. Hay que dejar el coche en el citiparking, caro.Genuine Hotels.com guest review
Dommage pour les moustiques ! Mais bon séjour !Genuine Hotels.com guest review
Ho soggiornato 1 notte ed il primo impatto con il portone d'ingresso molto deludente: per essere una residenza d'epoca poteva essere ristrutturato. La camera molto grande, pulita, con ampia finestra e soprattutto molto silenziosa. Il bagno molto particolare: tutto in marmo ma con lo specchio davanti al water e bidet e non di fronte al lavandino. Per […] quanto riguarda l'hotel nulla da lamentarsi (le mie sono solo puntualizzazioni), la cosa che ho riscontrato peggiore è stata il consiglio sul ristorante (il primo della lista era "ombre rosse": carino fuori ma senza cucina quindi si potevano prendere solo le cose che avevano nel menu molto essenziale e non di grande qualità). Consiglio ai proprietari dell'albergo di provare i ristoranti che scelgono per dare ai clienti un servizio pari a quello dell'hotel stesso. Per chi vuole andare all'acquario l'hotel è veramente comodo. Read moreGenuine Expedia guest review
"non è un 4 stelle"
L'hotel è situato in una posizione centrale molto comoda per visitare l'albergo e il centro della città. Comunque a parte il personale che è stato cortese e disponibile, posso dire di non essere affatto soddisfatto, la stanza lasciava molto a desiderare, niente tende alla finestra e mobili fatiscenti, per non parlare del bagno, senza nessun confort […] . La colazione è stata servita nella hall dell'albergo arrangiata sui tavolinetti del salotto. Non può considerarsi un quattro stelle. Read moreGenuine Hotels.com guest review
Ottima location che meriterebbe maggiore manutenzioneGenuine Hotels.com guest review
beneGenuine Hotels.com guest review
"Schöner Palast in der Innenstadt von Genua"
Wir hatten ein schönes großzügig bemessenes Zimmer mit einem großartigen Blick auf die gegenüberliegende Kirche. Das Frühstück war sehr lecker und die Auswahl absolut ausreichend. Etwas unangenehm war dass vermutlich durch die Abwasserleitungen bedingt in unregelmäßigen Abständen laute Geräusche zu hören waren (historisches Gebäude). Zu beachten ist, […] dass es sich um ein Hotel in der Innenstadt ohne Parkplätze handelt. Wir mussten ca. 800 Meter zum Parkhaus laufen. Read moreGenuine Expedia guest review
"ottimo per single o coppie dinamiche"
E' in una posizione favolosa per visitare a piedi la città, è una piccola struttura. E' adatta per chi, come me, abbandona la camera la mattina per rientrarci la sera e quindi non necessita di servizi particolari. Unico piccolo inconveniente è la "relativa" sensazione rumorosità. Il centro storico è immerso nel silenzio ed anche i passi pesanti di una […] persona sulla via risuonano nel silenzio. Camere pulite e curate, personale efficiente e pratico. Read moreGenuine Expedia guest review
"city center hotel - old town feeling"
The place is quite difficult to find, no big hotel sign at all. We looked the hotel about 0,5h even we were only 50m from there. Difficult to find parking place close to hotel. Breakfast was quite poor. Rating 4stars is not correct, maybe 2 stars is closer. Positive is ancient environment and hotel stairs with pillars.Genuine Hotels.com guest review
"Rapporto qualità prezzo ottimo"
Comodo in quanto centralissimo. L'appartamento era collocato in un palazzo d'epoca con sede diversa da quella della reception quindi non si poteva fruire di servizi bar o di una hall. La colazione veniva recapitata in camera all'ora prescelta. Rapporto qualità prezzo ottimoGenuine Expedia guest review
"sfeervol hotel op geweldige locatie"
We hadden een appartement geboekt dat niet in het hotel zelf lag, maar in een bijgebouw bleek te zijn. Jammer, maar ook een aardige plek. De slaapbank (i.p.v. twee eenpersoons bedden die we gevraagd hadden voor de kinderen) was slecht en zakte 's nachts in elkaar. Werd prima opgelost door ons een betere kamer aan te bieden voor de 2e nacht. De 4 sterren […] vind ik wat overdreven voor dit hotel, maar verder een uitstekende plek om Genua te verkennen. Goed ontbijt, schone kamers. Read moreGenuine Hotels.com guest review
"tolles hotel für paare"
Lage super, Zimmer sehr schön, aber Service Personal nicht immer freundlich, wir hatten stundenweise keinen Strom, Frühstück eher dürftigGenuine Expedia guest review
"Centralt men mer att önska"
Vänlig och bra personal och mycket bra läge. Frukost buffen var ok men frukosten som levererades till familjerummen (som inte ligger i själva hotellet) saknade det mesta. Helt oacceptabelt att hotellet inte hade air condition i rummen trots att de bekräftade detta vid bokningen. Vi hade 4 svettiga nätter mitt under högsommaren vilket tyvärr påverkade […] hela resan negativt. Långt ifrån 4 stjärnor - möjligen 1. Read moreGenuine Hotels.com guest review
"Toffe ligging, dicht bij de bruisende havenbuurt"
Wij kregen een appartementje (heel modern, mooi en proper) op wandelafstand van het hotel. Het ontbijt (dat wel lekker is) wordt je gebracht of je mag komen eten in het hotel. Daar is echter geen echte ontbijtzaal en te weinig plaats. Laat je ontbijt dus maar leveren, dan heb je meer en met meer comfort. Nadeel : er is geen parking aan het hotel en […] je mag eigenlijk zelfs niet met je auto tot daar rijden. Mits het noteren van je gegevens, kunnen ze hiervoor wel even een uitzondering maken. Er zijn wel een paar betalende parkings in de buurt. Read moreGenuine Hotels.com guest review
"Location suggestiva, ma per il resto ......"
Personale gentile, location suggestiva, prima colazione e pulizia generale non da 4 stelle.Genuine Expedia guest review
Très agréable appartement de 2 pièces en centre ville à quelques rue de l'Hôtel.Le petit déjeuner est apporté à domicile.Nous étions 4, deux adultes et deux enfants.Genuine Hotels.com guest review
Stanze bellissime e spaziose in palazzo d'epoca in pieno centroGenuine Expedia guest review
Palazzo d'epoca molto ben tenuto, con alti soffitti e arredamento essenziale. Ottima posizione, centrale ma tranquilla.Genuine Expedia guest review
"Non consigliato a famiglie"
Non hanno parcheggio (dista 10 minuti a piedi), e sono in zona pedonale. Gli appartamenti non sono nell'hotel, ma lontani dallo stesso, senza ascensore! Sconsigliato a chi ha figli. Servizio di reception squallido La pulizia lascia a desiderare: abbiamo trovato le lenzuola sporche!Genuine Expedia guest review
"Ottimo albergo per rapporto qualità/prezzo."
Famiglia di 4 persone con bambini piccoli L'appartamento che ci è stato assegnato era molto spazioso e confortevole anche se collocato in un edificio separato dal resto della struttura. Praticamente è un appartamento all'interno di un condominio distante un centinaio di metri dalla struttura principale. La cucina era praticamente nuova e dotata di tutti […] i confort, lavastoviglie compresa. C'era un pc con l'accesso ad internet a nostra disposizione. L'unico difetto era la collocazione dei due letti per i bambini, ovvero nel soppalco sopra il salone al quale si accedeva tramite una scala che non era dotata di corrimano. Non proprio il massimo per chi ha dei bambini piccoli. Un punto in meno al confort della camera per questo motivo, perchè altrimenti sarebbe stata perfetta. Ci hanno segnalato la possibilita di avere la colazione direttamente in camera, ma consiglio di andare direttamente in sala colazione perchè altrimenti rimarrete con la fame. Read moreGenuine Expedia guest review
Siamo stati alloggiati in un appartamentino in via Banchi. Carino. Peccato per una pianta piena di foglie secche che necessiterebbe di un po' di manutenzione. La colazione non male anche se è molto scomodo mangiare su tavolinetti bassi da solotto. Ho preferito il soggiorno dell'anno scorso in camera in hotel.Genuine Hotels.com guest review
"A flat in the city center / some good and ok"
09/27/14 Chris T Paris, France
The checking can be a bit stressfull. You need to know that the center of Genoa can not be accessed by car, you need park outside (25 euro a day) and walk with your luggage to try to find the reception located Plazza Saint Lorrenzo. Bad luck, they have no sign and no precise number to help you to locate the entrance when you arrive. Tip: when you have the church on your back, check the small street in the right end corner of the plazza. Then you go to the lift, but you can not enter it. YOu need wait for the staff to come pick you up. Lucky the hostess was great and pro. Then you learn that you need walk another 10 min to find your flat in the nearby streets. They are nice to have one of their staff to guide you. Keep in mind that Genoa is a old nice city which is also a dirty place, it smell urine in most of the streets and you find a lot of "special people" with dogs and more sitting around. It may give you a strange feeling if you go walking with your love at night. The flat we got (125) was nice, a lot of space and 2 floors. Strange art painting on the wall, but beside it nothing bad. Bathroom is ok but small and has a limited supply of hot water. In short, stay there if you are ok with that city. If not, go elsewhere in Italy !
"A nice reasonable hotel!"
We stayed here for a night, and it was value for money. The room spacious, friendly staff and we recommend it!! The hotel is centrely located in the old town. The breakfast was good, well served. The staff was ever ready to assist with our request.
"Special hotel in great location"
08/03/14 wim n Brussels, Belgium
We spend two nights in this hotel; it is in a superb location but you need to be aware it is in a pedestrian area and the nearest parking is about 5 min walk which is ok when you only have " carry-on" luggage. Hotel is difficult to find as the entrance is almost in a small alley way on the right hand side of the piazza. Room was large and adequate; the bathroom was not great and could do with some upgrade. Staff is nice and helpful; breakfast is in the lobby and ok. As said before the location is superb; you can easily walk around and explore the old part of Genova. We will go back here when we visit Genova again.
"Bad staff and apartment"
08/02/14 ElinSweden Stockholm
We rented an apartment for 6 nights. The big apartment wasn't ready when we came so we had to stay in a smaller one the first night. No excuse from staff. The apartments seems to be spread over town, we stayed far from piazza san Lorenzo. The apartment was nothing like the pictures, furnitures and TV from the 70's, bugpoison on the top floor, dirty laundry from previous guests in the closet, old food in the kitchen. One out of three ACs worked (HOT!!) and it sounded like a helicopter. Now for the bad part: discovering my friend's jeweleries were missing after the maid had cleaned, we got no understanding from the unfriendly staff. They offered one night's fee for compensation. We wanted to leave the apartment immediately and didn't want to pay for the coming night, they refused and hung up the phone. So no excuse made and they didn't seem surprised this happened. We were very offended and changed hotel and will never leave anything out in a room again.
07/13/14 403Tasi Auckland, Auckland, New Zealand
What a treasure! Fantastic location and walking distance to all the local sights, lovely spacious apartment with comfortable beds, breakfast was great and the staff were very helpful and very friendly. Highly recommended! We would definitely go back again!
"Great style of the hotel"
07/09/14 Jamesfood Zurich, Switzerland
The style and furniture of the hotel is great. Also the rooms are spacious and the beds are good. However, the shower was nor up to standard and the whole sanitary equipment was not what you expect at a four star hotel. Also the breakfast is just average. The location though is very good - if you arrive by car, parking nearby is a problem.
"Not all it looks"
07/04/14 Trevor F Whitstable
Web site looks good, therefore booked an apartment to get something really superb. We arrived on 23 June, let in back door by builders, front door not in use. Entrance hall and staircase in darkness and lift not going to reception on first floor. Had to carry heavy bags up staircase. Our apartment was in Palazzo Meridiana, a 7. Minute walk away, certainly not what we were expecting. Our apartment was not very palazzo on the inside, it was very spartan, small kitchenette, boiler leaking onto work surface, kitchen table which was similar to my wallpaper pasting table at home. No drawers to put our clothes in, but there was some hanging space. Bed side lights did not work. The shower leaked onto the bathroom floor and the shower surround was filthy. There was no kettle to make a cup of tea and the hair drier could not be used because it had a north European plug on it. When we used our own it tripped the electrical supplies, and we were in the dark for over an hour. We would not return and we have lodged a complaint but have not had a satisfactory reply.
"Great location but poor organization"
06/17/14 Daniele B
The hotel is indeed incredibly nice - but they have some serious organization problems. When I got there with a colleague they told us at the reception that due to "technical problems" we were going to be moved into two apartments in the core of the old town. The apartments were beautiful and everything was working perfectly, but once again - this kind of problems should be taken care of more seriously.
"Badly managed appartments; some far from main building and badly furnished"
06/10/14 Anna N Luxembourg City, Luxembourg
Locanda di Palazzo Cicala runs a network of appartments and to our great disappointment the two flats we were 'assigned' bore very little relation to the photos on the company´s site. After the first night we were moved to a new flat as it transpired that the hot water boiler was not working in the first one; the second appartment did not have a wifi connection althought we had specified that we would pay the exra charge for it. The furnishings were second-rate and certainly not sleek and modern as the photos on the site would lead one to believe. The original building may well contain beautiful spaces which are well furnished (if we are to trust the photos on the site) but the problem is that the company is very bad (and cutting corners) at managing and maintaining its expanding network of properties (our first flat, for example, had many dead small flies on the window cills, the toiletries were very few and of poor quality). The beds (one in each appartment) provided for our daughter were rather rickety folding beds that she found uncomfortable to sleep in. The staff cannot be reached after 10 pm and one of the receptionists were incredibly rude and patronising. We wasted an inordinate amount of time moving, with all our luggage, between the main hotel building and two flats and also waiting around for someone to come and try to fix the hot water problem. I would never approach this company again.
"Fabulous ! Real Italian style"
05/27/14 Stannersue S Nice, France
We had been booked into the hotel, but upon our arrive they reception informed us that they were redecorating some of the rooms. They had put us into one of their apartments. We were delighted with the very stylish flat they put us in. Very minimalist, huge windows, clean,we were delighted.it had kettle and fridge tea and coffee. huge bathroom lovely enormous lounge. Couldn't fault it. Breakfast was included and can be delivered, but we decided to have it in the hotel. The view from the reception is incredible. Staff very helpful. Will definitely go back.
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