All hotels in Patong, Thailand
1 room, 2 adults
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247/1-8 Nanai Road, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.3 / 5Good

Score breakdown (from 48 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    3.6
  • Comfort
    3.4
  • Condition
    3.0
  • Neighborhood
    2.8
4.0 / 5Excellent
"Good for the price"
Overall I was more than satisfied. It was cheap and pretty comfortable although a little run down. I would stay there again. I am not sure why they don't have a handiman because many of the repairs required don't require many skills. For example, the basin tap was completely loose, but working, and the latch was missing from the door, and the veranda doors didn't close completely so mosquitoes could come in, although it wasn't a problem. Also,there seemed to at least one large ant colony in the walls because the trail led to the carving hanging above the bed. All these issues could be easily fixed by a handiman. I had the buffer breakfast one day which was nice. Although the staff are pretty good, generally, I think they could do with a new cook. It is not bad, but pretty average food. 3 minutes walk from the hotel is a place called Nanai steak house and their food was amazing. The views are certainly nothing to put on a postcard, but I did have a view towards the city. I ordered room service food twice at Bamboo. The first time everything went well, but the second time I just ordered a club sandwich and they said it would take 20 minutes, but after 20+ minutes I called and they said they were busy and they would hurry and it would be another 15 minutes. I cancelled my order and passed the hotel restaurant on the way out and noted that it was completely empty. Most of the reception staff were very polite and helpful.
Genuine Expedia guest review
Other trip Aug 16, 2015
Mark
US
4.0 / 5Excellent
"Excellent choice for the price!!"
Great wifi, fitness room was great and the pool area was very clean. The breakfast is cheap with plenty of options. They give you fresh eggs any way you want!! Bed is very comfortable and the ac is strong. Are is decent, kind of loud at night and you aren't very close to many things. Plus this hotel is higher up on a mountain so there is a good amount of walking. I had a problem with ants because we had food in the room so be weary of that. Just put everything in the mini bar fridge.
Genuine Hotels.com guest review
2 night trip with friends Apr 30, 2015
ilyas
US
4.0 / 5Excellent
"Great location and ambiance"
I stayed here with two friends while we were on a 3 week trip through SE Asia. We had booked two nights originally and ended up staying a third. The hotel is perfectly located if you want to be a little away (10 minute walk to beach) from the craziness of Bangala Street but still able to get there quickly. It was a cheap tuk-tuk ride home at night or a short walk in the day. The hotel is very well decorated and gives a jungle feel. There is no elevator so beware...the staff will carry your bags but you will climb some stairs coming in and out. hHeir restaurant had a great breakfast and good menu for the rest of the day. One night we hung out there because of the rain and had a great time. Staff was fabulous. Room was clean. Would highly recommend it!
Genuine Hotels.com guest review
2 night trip with friends Jun 26, 2014
Meg S
US
5.0 / 5Outstanding
"Nice place"
The staff was very friendly and helped me get tickets to Simon Cabaret. The room was nice big.
Genuine Expedia guest review
Other trip Jul 9, 2013
Sha
US
3.0 / 5Good
"Fair Hotel for a 1 night convenience stop"
The hotel rooms overlook a filthy pond and the city. The facilities are sparse and dated. The staff are pleasant.
Genuine Expedia guest review
Other trip Jul 9, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice Hotel"
perfect ambient and lovely look
Genuine Hotels.com guest review
6 night trip Sep 22, 2015
Ana
AU
4.0 / 5Excellent
"Great Hotel"
cozy room, very stylish hotel
Genuine Hotels.com guest review
2 night trip Sep 18, 2015
Marko
AU
3.0 / 5Good
"Hotel was good for a budget hotel (clean)"
Hotel was good on a budget, it was clean just a little tired. It was a little too far to walk to shops etc, therefore taxi needed to go anywhere. It did have a shuttle that ran 3 times a day which was good if you could plan your day around those times.
Genuine Expedia guest review
Other trip Sep 4, 2015
Jenny
AU
4.0 / 5Excellent
"Good priced hotel central"
This hotel was good for its price, you do need a scooter as walking to main attractions of patong is not that close by, breakfast was great for eggs which are freshly cooked while you wait. The pool is also great, and the rooms are decent. For the money paid I would stay again
Genuine Expedia guest review
Other trip Aug 28, 2015
dura
GB
2.0 / 5Fair
I use to stay here often. Haven't been in about 8 years......use to be nice and clean and well kept. They added a building with rooms that aren't as nice as the old rooms. But if you want something cheap it is ok....fair walk to beach and a small pool. Also had a huge coach roach.....but that always can't be helped
Genuine Hotels.com guest review
4 night trip Jul 24, 2015
A Traveler
AS
4.0 / 5Excellent
"Beautiful tropical resort"
Great experience, 20 min walk from patong beach or 5 min tuk tuk. Nice and quiet away from noisy Patong beach. Staff were very friendly, helpful and welcoming. Stayed in bungalow with two friends, our room was right next to pool side. The breakfast buffet varied most days, beers and cocktails were cheap. Overall like your staying in a tropical oasis. Would be happy to stay again
Genuine Expedia guest review
Other trip Jul 21, 2015
Hayley
AU
4.0 / 5Excellent
"Great stay"
We have a great stay..the resort was one of a kind.We are very satisfied,happy and very good staycation that we have...:)
Genuine Expedia guest review
Other trip Jun 1, 2015
Américium
GB
5.0 / 5Outstanding
"Good"
Good experience overall. Like food and the staff was very cooperative. Thanks club bamboo for making my holidays really good.
Genuine Expedia guest review
Other trip Oct 28, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice hotel"
Nice hotel at a very pieceful locality....good archetechture design...but other amenities like bike on rent, taxi service and islands tour were quite expensive when we compared with nearby agents. All staff except at reception were not able to understand English.
Genuine Expedia guest review
Other trip Oct 26, 2014
sandy
GB
2.0 / 5Fair
"Great Staff! (But that's it...)"
This hotel is a bit of a long walk from the beach or the rest of town. It's about 15 minutes, which amounts to about 50 times random people will ask you if you want a tuk-tuk, massage, tattoo, or suit while walking to the ocean. Also, my room smelled faintly of sewage (got used to it) and the bed was very hard (didn't get used to that). The wi-fi internet would work for about 2 seconds every hour, but when I complained about that to the staff they let me use the lobby computer for free.Which brings me to the best part of this hotel: the staff was extremely helpful, kind, and understanding. They almost made the stay at the hotel worth it.
Genuine Hotels.com guest review
3 night business trip Jul 15, 2014
capn
AS
4.0 / 5Excellent
"Good hotel away from the main tourist areas."
This hotel has many good features, and I would find it difficult to say anything too bad about it. The hotel is a little way away from the manic areas where the nightlife is, about a 20 minute stroll to the beach and main tourist locations. Although there is a great deal of development in the Patong area, so I would think it may not be too long before even this hotel is engulfed by the endless nightlife of the ever expanding resort. There is a free shuttle to and from the beach which runs about four times a day, very usefull if you don't fancy the walk. The staff at the hotel are all very friendly, and go out of their way to assist you whenever they can. Our room was classed as a superior, which in fact is their lowest class of room, but even this had all the facilities of the other rooms, it was just a little smaller and away from the pool and dining area. The hotel is built on a small hillside, so one thing which may put people off is the number of steps, there is no lift.
Genuine Expedia guest review
Other trip Apr 9, 2014
Martin
GB
5.0 / 5Outstanding
"It was fantastic,v/clean,f/staff @ great food.."
We had a wonderful holiday at Club Bamboo, the staff were very friendly,rooms were very clean and the food was delicious, I would certainly recommend to all.
Genuine Expedia guest review
Other trip Feb 1, 2014
yvonne
AU
3.0 / 5Good
"Beds not confortable, Location not clean"
I stayed at club Bamboo during my trip to Phuket but we did not find it the best place to be. The hotel surrounding is very dirty, there are no tooth brush or paste and had to purchase same from hotel. The beds are too hard, the Balcony is actually broken and the view was the worse ever, there is a water dump and dirt all around the hotel. The breakfast was awful and there is basically no choice of food, the staff want to be helpful but they don;t seem to have a good management to guide them I don;t recommend staying at this hotel.
Genuine Hotels.com guest review
2 night trip Jan 10, 2014
Honeymooners
AS
1.0 / 5Poor
"Terrible Hotel"
This place was so bad it was like it was jinxed! When we arrived there was a power cut to the hotel for 3 hours, then the shower broke leaking water all over the bathroom. They told us they would fix it the next day then told us they couldn't fix it in a day and would move us - to a lower grade room, so essentially they were going to downgrade us!!! When I explained this was unacceptable we ended up waiting a day for an upgrade to a bungalow that was really badly designed....you couldn't see the tv because of a column and the bathroom was like a sauna as it had those annoying breeze blocks design - with net that was broken in places, letting loads of mossies in!! Stayed at 5 hotels across Thailand during our trip and all of them were lovely apart from this one. Avoid!!!
Genuine Hotels.com guest review
6 night romance trip Jun 27, 2013
MaggieB2505
GB
3.0 / 5Good
"Family Phuket trip"
Service was ok. Cleanliness was abit sloppy, when they tidy the room. Staff were very friendly & helpful though.
Genuine Expedia guest review
Other trip Jun 14, 2013
A Traveler
SG
3.0 / 5Good
"Good for the price"
The beds were very firm and the wifi kept dropping in and out, all the time, but other than that, it was in a great location JUST out of Patong, easy to find everything and the staff were lovely. If you get Breakfast included, it is worth it. Variety compared to other hotels and quite nice.
Genuine Expedia guest review
Other trip May 21, 2013
Jay
AU

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Slit og gammelt"
Vi hadde et meget stort rom, med god plass og stort bad. Men hotelrommet var meget slitt og kan ikke ha blitt pusset opp siste 20 åra. Ble veldig skuffet over dette. WIFI fungerte også dårlig
Genuine Hotels.com guest review
7 night romance trip Dec 31, 2015
Thomas
NO
2.0 / 5Fair
"keine Empfehlung"
alt, verschlissen und abgewohnt und laut
Genuine Hotels.com guest review
2 night trip Dec 11, 2015
Udo
DE
1.0 / 5Poor
"Do not book this hotel"
I dont really know where to start.. There was so much bad about this hotel.. The area this hotel lies in kinda smells and is really rundown. Pretty close to the hotel there is a big pack of dogs howling repeatedly during the night. The room doesnt look anything like the pictures on the website. The paint are peeling, there is loose floorboard, the woodframe around the mirror in the bathroom are broken in some places, there is stuff missing from the sink, the bed is really hard and generally the furniture needs replacing. After about 30-40mins in the room the AC breaks. So I go to report it so they can fix it, Which takes maybe 2-3 hours, so they fix the AC and it works maybe for 15mins before breaking again. But the repairman had gone home so I had to wait 2-3 hours again so he could fix it. And after he has fixed it it only works for 15 mins again. So now the AC is completely broken and I need to wait until the next day for him to "fix it" again. So at this point I demand a new room, but the man at reception told me they are fully booked the the next few days so I cant get a new room. So I go up and start searching on hotels.com, and I'm very surprised to see that this hotel is offering rooms for tonight. So the man at the reception lied to me. So I stay the night (With dogs barking and other sounds and no AC) DO NOT BOOK THIS HOTEL IF YOU WANT AN ENJOYABLE VACATION.
Genuine Hotels.com guest review
4 night trip Nov 20, 2015
Oscar
SE
4.0 / 5Excellent
Overall it is very good.
Genuine Hotels.com guest review
4 night trip Oct 28, 2015
Barry
HK
5.0 / 5Outstanding
"à conseiller,"
genial, personnels sympathique,serviables;
Genuine Venere guest review
3 night trip Oct 17, 2015
jean-françois
FR
5.0 / 5Outstanding
"Тайский отель с крутым бассейном"
Отель зеленый, уютный, полностью закрытый. Весь в тайском стиле. Но уже староват. Цена качество оптимален. Вкусный разный завтрак. Шикарный большой бассейн. Брали номера супериор и делюкс, так дешевые были лучше и новее. Хороший персонал.
Genuine Hotels.com guest review
4 night trip with friends Oct 4, 2015
A Traveler
RU
3.0 / 5Good
"Ruhiges Hotel , empfehnswert"
Etwas vom Zentrum entfernt, aber mit Tick tuck , motorbike oder auch zu Fuß gut zu erreichen Viele Ess- und Einkaufsmöglichkeiten rundum , super Preis/Leistingsverhältnis
Genuine Expedia guest review
Other trip Oct 19, 2015
Torsten
DE
3.0 / 5Good
"Good location, if you want to be near patong"
Nice place due to location. A bit old, but you get what you pay for.
Genuine Hotels.com guest review
8 night trip with friends Aug 13, 2015
A Traveler
DK
4.0 / 5Excellent
"Leuk hotel wat op kleine afstand van de drukte lig"
Fijn hotel waarbij meerdere malen verbleven echter zijn de bedden extreem hard maar dat is in de meeste hotels in Thailand
Genuine Expedia guest review
Other trip Jul 6, 2015
arend en johnny
NL
1.0 / 5Poor
"Hotelli"
Saimme bungalovan, jonka lattia oli rikki ja wc-/suihkutilat todella rupuisessa kunnossa. Rikkinäisen lattian alta näkyi bungalowan maa.. Aamupala ihan ok.
Genuine Hotels.com guest review
3 night romance trip Mar 9, 2015
Tiina
FI
2.0 / 5Fair
"deception hotel"
accueil moyen pas un verre d eau a l arrivee .changement de chambre apres la premiere nuit
Genuine Hotels.com guest review
12 night romance trip Jan 26, 2015
A Traveler
FR
3.0 / 5Good
"ei enään club bamboohon ikinä!!!"
Vastaan-oton ystävällisyys hämäsi. Huonoistojen, pää-asiassa sänkyjen ja pesuhuoneiden kunto oli surkeaa. Mitäpäs muuta sitä lomalla hotellilta tarvitsee, kun peseytymis tilat ja nukkuma paikan. Vedenpaine todella huono ja suihku kasteli koko vessan, vaikka suihkuverho oli edessä. Vesi valui tasoja pitkin lattialle, missä ei ollut edes lattiakaivoa. Ensimmäisestä huoneesta katosivat sähköt ja lämminvesi... asuimme siis kahden viikon aikana kolmessa eri huoneessa. Kaikissa oli kuitenkin yhteiset ongelmat. Sängyt aivan kauheita, jokainen jousi tuntui erikseen kropassa, ja joka aamu selkä aivan jumissa. Petivaatteet valkeita ja pyyhkeet myös. Niitä ei varmaan olis saanut käyttää, koska kahdesti jouduimme maksamaan niiden pesetyksen, kun oli tullut tahroja... Ensimmäisellä kerralla veimme ne pesulaan, maksoi noin 150 batia. Toinen kerta tietenkin juuri uloskirjautumisen yhteydessä, silloin ei enään pystytty niitä itse pesettämään, koska olimme lähdössä bangkokkia kohden. Silloin pyykit maksoivatkin jo 500 batia. Eli emme saaneet "pantti tonnista" kun 500 batia takaisin. Mopon vuokraus kuitenkin meni hyvin. Palasimme ajelemasta rankkasateella, niin eivät yrittäneet etsiä sateessa mitään uusia jälkiä, mitä siis ei ollut edes tullut... Vaimo sairasti pari päivää mahatautia, joten oleskelimme huoneessa enemmän. Eipä muuta tekemistä, ku kattella telkkaria, no siinäkin erittäin huono kuva. Mutta ei se kyl haitannut, ku toi telkkari lomalla ei kuulu pakettiin muutenkaan... :)
Genuine Hotels.com guest review
13 night romance trip Oct 7, 2014
pasi
FI
1.0 / 5Poor
"二度と泊まりたくない最悪なホテル"
ホテル到着後かなりお腹が空いていたのでルームサービスを注文。 が、一時間たってもこない!!! フロントに問い合わせたら「フィニッシュ」の一言。謝罪もなし。 その夜、お風呂に浸かろうとお湯を出したら、お湯が茶色!!! またまたフロントにGO。 明日直すからと言われ、その日は浸からずシャワーのみ(もちろんシャワーも茶色) 次の日出かけて帰ってきたら、またまたお湯が茶色い。 もう諦めて6日間シャワーのみで過ごしました。
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
JP
4.0 / 5Excellent
bonne impression.Déja 2 fois que nous y allons.
Genuine Hotels.com guest review
4 night trip Mar 8, 2014
A Traveler
FR
2.0 / 5Fair
"don't stay there"
We stayed at the Deluxe room but most of the furnitures and equitments were broken. Eg. a stick out nail at the bed frame would easily cut your feet out, no hot water for one day, and the safty box was out of order so we had to call for service. This was not a good experience except their high speed internet was stable.
Genuine Hotels.com guest review
1 night family trip Jan 29, 2014
A Traveler
HK
2.0 / 5Fair
"Skuffende"
Hotel er slidt meget slidt, Man kan nemt finde bedre til ca. halv pris. Beliggenhed er ok. Morgenmad er ok, men heller ikke mere end det. Pool er lille, 10 liggestole hvor de 3 ikke virker og småt med sol pga. af poolens beliggenhed. Der er udsigt til en masse affald fra værelserne.. Vi var 3 den ene fik et værelse hvor der var en stor 10 cm frø pga. Af at dørene ikke lukker ordentlig. og værelset lugtede stærkt af mug. Personale er dog en af de bedre oplevelser. Vil ikke bo der igen.
Genuine Expedia guest review
Other trip Jan 22, 2014
Bruno
DK
2.0 / 5Fair
"まぁ日本なら潰れるが、値段相応かな。といった印象。"
ベットはふにゃふにゃで、寝ていてとても疲れました。 スタッフの質が、それぞれ違いすぎてて笑えた。女性二人、男性一人だが、この男性スタッフがとてつもなく出来ない人で、チェックアウトに何故か30分を要した。あちらのミスなのにこちらのせいだ。金を払え。と言ってきて、さらにはホテル側の仕事であるはずの、部屋のチェックを、客にお前が行ってこい。と平気で言うしまつ。さすがにきれて抗議すると、とぼとぼ歩いていった。ただ、他の女性スタッフはかなりできる。ホテルの説明、ツアーの説明がとても上手く、しかもとてつもなく安くしてくれる。(ピピ島へのツアーが、一人3000Bだったのを、二人で1500Bにしてくれた笑)ちなみに、Aoyさんという方で、毎朝8時から16時まで出勤しています。男性スタッフにツアーのことを聞くと、俺は知らない。彼女に聞け。とつっぱねられます笑 ジムはまぁまぁ綺麗ですが、ランニングマシンが一つ壊れていますので注意してください。 泊まれないホテルではなく、質を求めない方はどうぞ。という感じ。ロケーション的にもあまり良くないので、バイクをかりましょう。ガソリンスタンドは、バングラ通りの前の通りを、バングラ通りに向かって右にひたすら進み、突き当たりを右に曲がるとすぐあります。街のペットボトル的なので入れると高くつきますので注意。 結論。値段相応です。
Genuine Hotels.com guest review
2 night business trip Aug 1, 2013
A Traveler
JP
4.0 / 5Excellent
"Godt og prisvenligt hotel"
Jeg havde reserveret en bungalow, men ønskede et værelse med balkon. Hotellet imødekom, uden ekstra betaling, mit ønske. Personalet var venlige og meget serviceminded. Alle priser i restauranten var nedsat til 50%, hvilket betød, at alt var superbilligt. Jeg kan kun anbefale dette hotel til andre. Jeg vil helt sikkert vende tilbage.
Genuine Hotels.com guest review
28 night trip Jun 29, 2013
Allan
DK
3.0 / 5Good
"Gutes Presi-/ Leistungsverhältnis"
Obwohl idyllisch angelegt, doch nah an der lauten Nanai Road, was zumindest tagsüber störend ist. Hotel könnte insgesamt eine Renovierung gebrauchen - war aber noch in einem akzeptablen Zustand. Teilweise haben die Zimmer einen unschönen Ausblick - ich empfehle dringend ein Zimmer mit Blickrichtung Poolanlage. Frühstück akzeptabel aber doch recht einfach und wenig abwechslungsreich.
Genuine Expedia guest review
Other trip Apr 23, 2013
A Traveler
DE
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Nov 13, 2015
Samantha
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night romance trip Oct 26, 2015
patcharaporn
AS
3.0 / 5Good
Genuine Venere guest review
7 night trip with friends Oct 17, 2015
Malgorzata
IE
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night romance trip May 13, 2015
Jay
AS
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip May 12, 2015
Jay
AU
3.0 / 5Good
Genuine Hotels.com guest review
18 night family trip Dec 17, 2015
Celine
FR
3.0 / 5Good
Genuine Hotels.com guest review
2 night family trip Mar 13, 2014
A Traveler
SE
3.0 / 5Good
Genuine Expedia guest review
Other trip Jan 4, 2014
A Traveler
JP

TripAdvisor reviews for Club Bamboo Boutique Resort and Spa

Overall rating:Based on 452 traveler reviews

Most recent traveler reviews:

Overall Rating
"Fawlty Towers in Phuket"
02/08/16 Gary M
I booked this stay months in advance with my traval agent who l may it very clear to that l had mobilty issues. The Club Bamboo in their description an pictures failed to mention that their resort is bulit into a hillside with rooms and facilities spread over at least 6 levels accessible by steps, the majority without any hand rails or wall to steady oneself on. The room l was given was a treat. It was on the lowerest level and built into hillside. Mould was coming through the kitchenette wall and the bathroom had what l believe was black mould coning from the ceiling above the bath and one other wall. There was no exhaust fan or ventilation in the bathroom. The benches and bedside table were solid (eg bricks & motar) and then tiled over. Two windows in the bedroom were frosted over as they allowed a view from the path beside the room directly onto anyone on the bed etc. The steps an the handrails in the swimming pool were plastic wire wrapped and dangerous in my opinion. Breakfast was 1star. Very mininal and food such as bacon and baked beans were served in cold containers. I paid $15 Australian for breakfast that was being advertised for kess than half that for walk-ins. I only recieved a transfer from this "resort" when my local tour representative intervened.
Overall Rating
"Nice place near Patong beach"
01/22/16 Chintamani L
Stayed in Penthouse Suite for 2 nights from Jan 18 to 20. Pros... Quick check in process. Ample space in Penthouse Suite. About 2 km from Patong beach,Bangla Street. Bike rental available at hotel. Cost 150 for old bike and 250 for new bike. Cons.... Looks like old property. Needs some renovations. Penthouse suite on 5th floor with no lift. Though only 2 floors up from reception. Slightly overpriced, we paid 6600 baht for 2 nights. Though the booking.com confirmation voucher mentioned kitchenette as available facility in Penthouse Suite it was not present. Though we got Microwave in the room after we pointed out this to reception lady and after some persuasion. Neutral view... Didn't really use any other facility. So no opinion about Restaurants , pool etc. Final verdict... OK place to stay...
Overall Rating
"Worst experience ever"
01/19/16 Michaela P
They asked me to follow them to our room, once i entered i realized it wasn't the room i booked and said it straight away, the lady then said oh, this is only for today, your room is unavailable now, and so i called to speak to the manager and then was taken to the reception. The Manager said that the room which i had booked was already booked by someone else. Not sure that is possible i explained and it was sly of them to take me to another room before even informing me. The manager then said to stay in the normal room for the night however i must pay for the extra bed... Again not my fault the family room i booked is unavailable but now i must pay for an extra bed? First of all i had arrived on my birthday hoping for a good start but it was just the opposite and the Manager got into an argument with me and provided no help at all but only to stay in the room which i did not even book. Then i was advised the family suite room which i initially booked wouldn't be available even the next day so i would have to sleep in a very small room and pay for an extra bed and then be shifted hopefully into some other room the next few days? Also the imagery is nothing like what you see online, the rooms look way different and so does the entire property including the pool. After a whole hour of the manager only arguing i was left with no choice but to cancel my booking and leave ASAP as i was not willing to stay in something i did not book and pay the extra amount. It was a terrible start to the year and my birthday! I have demanded for my money to be returned and was promised by the Manager that it will be except for 5% or something like that from the bank. They have not acknowledged me or anything as yet. I work in the hospitality industry and know exactly how this works, and this is my first time with such bad experience and have never been treated this way. Customers come first, do not make them hate your property. I was honestly put in tears!! Please do come back to me informing me when i can receive my money back. Thank you
Overall Rating
"WARNING! Do not book this "establishment" "
01/14/16 Kelliemariee Kerikeri, New Zealand
First of all. I'm aware they they are going to write a reply with how sorry they are and how they would love to welcome is back to their "new and improved" hotel and how they tried their best to accommodate us... I have seen this on the other reviews and to be honest, when booking decided to give them the benefit of the doubt since the photos looks rather nice. - DONT MAKE THE SAME MISTAKE! This "establishment" is a disaster and is from a "boutique hotel and resort". Probably closer to the "club" part... It is an over priced run down (apparently 15years old) dump that needs bull dozing. We paid 2000 baht to stay here 3 nights and couldn't have been more ripped off! The resort is a 20/30 min walk from Patong beach, up a hill, with plenty of steps. The staff are friendly. The bungalows are half broken and leaking. The stagnant water smells like the sewerage tank next to the "establishment" and mosquitos and bugs are rampant through the place. Our original booking was "full" so they "upgraded" us to a bungalow. Please note the photos of the bath tub that had completely rusted around the drain hole and we could see the plants underneath!! There were ants and insects through the room, the view was of a sewerage plant outside (and smelt like it too). The decor was old and random and to be honest I didn't want to dirty my bag by putting it on the floor. Our friend had to ask to change rooms as her room was disgusting. I asked them to take me around and show me all the available rooms that we could change to after I spent 30min asking for a refund so we could go somewhere else! When I spoke with the bell boy, he said a lot of people want to change rooms. Other guests by the pool shared the same feelings and some even waved their refund just to leave early! The breakfast was simple and always ran out by 9am. This is the biggest hole you could possibly ever book in Patong and certainly pay a lot for it. Please book anywhere but here. Please read reviews. Please trust us. Have a great holiday!
Overall Rating
"You can do better for your money"
01/11/16 SueT2201 Melbourne, Australia
We booked in April 2015 for Jan'16, our booking was 2 bedroom private pool villa plus 2 hotel rooms. We arrived to find out that the lovely 2 bedroom villa was out of order because the pool had a leak. Management didn't think to drop us an email and let us know or offer alternatives. They thought they were doing us a favour by upgrading us to a 3 bedroom private pool villa, which if it was of interest to us we could have booked in the first place. They showed us through the replacement which was a poor option before we found out that the kitchen was out of order as it had been flooded. We were offered a table in the lounge with a toaster and microwave. The pool was right on a busy road and was filthy. My husband asked them how they thought it was ok to hand over a villa that had a kitchen that was out of order because of water damage and a pool that was disgusting (check out the slime marks at the water line) and a lack of outdoor space for a family. They had no response just to say sorry. Everything has been a problem, we have never stayed anywhere with so many problems so my suggestion to anyone thinking of staying here is to book somewhere else. I hope this review helps other travellers. The first pic is what we booked and the others are of what we received.
Overall Rating
"Terrible first impression"
01/07/16 Mcalpjodizzle
After spending 3 nights in Bangkok and being blown away at how amazing Thai people are and so friendly and welcoming, this certainly wasn't what we got from this hotel. After a flight and a terrible taxi ride getting pestered to buy things we didn't want and eventually getting to the hotel, all seemed well until the small lady at the desk became very rude. This is no word of a lie when she MADE me and my friend 'check in' on Facebook at their hotel otherwise we weren't getting shown our room, the lady stood there and demanded I showed her "show me!!! Show me!!" That I had checked in. Also the welcoming drink we got which was nice of them to offer their guests and unfortunately it wasn't to my taste so I left it and she pointed at it with a frown on her face demanding "drink!!". I have never in my life experienced a welcome like this and it left me and my friend so bitter. The rooms were of a really good size and a really comfy bed but the rest of the hotel didn't live up to what we had seen in pictures, pool was so hidden away and the view from our room with cables everywhere wasn't what we wanted so we checked out the next day and enjoyed the rest of our stay at the Seaview Hotel Patong. A rude welcoming will not make your guests want to stay or recommend in future so this was their massive downfall.
Overall Rating
"Nice Hotel at Phuket"
11/25/15 ekrem a
I stayed at Club Bamboo Hotel for a week. I knew hotel location and room photos before i go to Phuket. I found everything what i expected. I like to stayed at club bamboo. They tried to help me what i wanted to do. If i will come back to Phuket, i would prefer to stay at there again. Thank you all staff for their good attiuate.
Overall Rating
"Beautiful Boutique Resort with Excellent Staff"
11/08/15 D. D Venray, The Netherlands
We came to Club Bamboo without the highest expectations (mainly due to prior experience with hotels in Asia, which can be a little old-fashioned at times). We reserved a transfer from the airport to the hotel (transfer is arranged by the hotel itself) > Nice and fast service! Upon arrival the reception filled us in on everything in and around the hotel and the island of Phuket. We carried this bulk of information, which later proved to be very useful to our Penthouse Suite. We had already read that the room might not be completely new, but that everything was up to standards. This was confirmed. The suite was very spacious and beautifully decorated. Although it was not brand new, it did not let me down at all. Certainly not after having seen the HUGE jacuzzi! During our stay the hotel staff kept showing their interest in our well-being and asked us if they could be of any help. They reserved our excursions, we rented a motorbike with them and provided transfer shuttle services to the beach. To put it into a nutshell, Club Bamboo is a marvelous boutique resort just outside Patong Beach with a fenomenal staff. I will not have to think twice which hotel to reserve the next time we visit Phuket.
Overall Rating
"Various buildings on a big hill, so many steps."
10/29/15 terence m wamberal
I have stayed here 3 times now for a week or so each time. The first time i stayed in the Ananthara Pool Villa with the kids and family. The pool was out of commission so we stayed for half price. The villa is very well appointed and has all the comforts you would expect, and we all enjoyed our week there. However, the second time, I stayed in a penthouse suite on the top floor. Everything about the suite was great, until I tried taking a shower, and realized the water pressure was almost non existent. I reported this to reception and they said they would fix it. I noticed no real improvement and the management let me change to a grand deluxe. The resort is very well run and has a real tropical feel with the pool and restaurant. I used the room service a lot and the food was very good and reasonably priced. The fitness room was basic with cycle and step machines and a few free weights. The resort is located a fair distance from the nightlife and shopping areas, at the back of Patong on quite a steep hill, so there are many steps to get around the resort. This would be a problem if you had mobility issues.
Overall Rating
"Nice hotel for the price you pay"
10/25/15 JBr1993 West Bradford, United Kingdom
The price you pay for this hotel is extremely reasonable and although some features in the bathrooms need a little updating, the hotel is clean and the room was really nice. The pool is nice to sit out on and the food isn't overly expensive. Also slightly out of the centre of patong making the resort quiet at night.
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